BT Home Hub 4 Information Manual
Information and
troubleshooting guide
BT broadband
02 03
Contents
3
Connec t to wi-fi
1. Connec t your device usi ng wi-fi details on t he card
2. Or if your device s upports WP S, press WP S to
connec t automatica lly
4
Get your bro adband ext ras
Open your de vice’s web browse r to follow the Smar t Setup.
Then log in w ith your BT ID which y ou might have set up wh en
you ordere d your broadban d. It’s normally yo ur contact em ail
addres s. If you haven’t got a B T ID yet, you’ll nee d an email
addres s and your BT account n umber to sign up (yo u can find
this on your bi ll).
If you don’t see a log- in screen, go to bt.com/mybt.
See page 4 fo r more on My BT and your e xtras.
Broadband
DSL
11 2
GigE
3 4
Broadband
WAN USB Reset Power Power
On| Off
Ethernet
Contents
Set-up summar y 2-3
Get your ex tras 4-5
Tips 6-7
Troublesho oting 8 -11
Suppor t 12
WPS
2. 1.
Set-up summary
1
Wait for the blue l ight
This migh t take a few minutes .
No blue ligh t? See page 8
2
Plug things in
Unplug any e xisting bro adband kit, th en:
1. Plug in the b roadband cabl e (grey ends)
2. Plug in powe r and turn on
Broadband
DSL
11 2
GigE
3 4
Broadband
WAN USB Reset Power Power
On| Off
Ethernet
Power
socket
BT main
socket
Filter
needed
2.
1.
Tip: can’t c onnect to wi- fi?
Use your Ether net cable (yello w ends).
Using your Eth ernet cable might giv e you the fastest spee d,
but connec ting wireles sly may be more convenient .
Or see bt.com/wireless-setup.
Important: follow s teps 3 and 4 for each device to con nect it.
04 05
My BT – all your extras in one place
We’ve made it eas y to control your accoun t online at
any time with My B T. Everything i s at your fingertip s.
Download al l your broadband ex tras from
bt.com/mybt
BT Cloud
Store your p recious files o nline for handy ba ck-up
and easy a ccess.
Online security
• BT Net Protect Pl us
• Paren tal control s
BT Broadb and Desktop Help
A free too l that helps you so rt out most c ommon
broadba nd connectio n and email probl ems (PCs only).
Your email
You can acces s your BT email acco unt from anyw here,
at any time . To reset your email p assword, go t o
bt.com/help/password.
Log in or sign up at bt.com/m ybt to:
✔ use unlimite d public wi-fi
✔ set up online se curity and p arental cont rols
✔ see your bill and d ata usage
✔ get help if you ne ed it
✔ download you r BT apps
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