BT HOME HUB 1.5 QUICK START GUIDE

Quick Start. Follow these five simple steps to get online.

BT Home Hub Wireless Settings

You will need these details to set up a wireless connection to your BT Home Hub

Wireless Network Name:

BTHomeHUB-D311

Wireless Key: abcDef1234

For more detailed instructions and troubleshooting, please see ‘Set-up’ in your User Guide.

Check your box contents.

ADSL filters (x2)

User Guide and CD

Power adapter

BT Home Hub

Broadband cable (grey ends)

Please note:

You may not need to use all these items when setting up BT Total Broadband.

BT Home Hub

USB cable (blue ends)

Ethernet cable (yellow ends)

*Warning: choking hazard. Keep out of reach of children.

Wireless settings card

Cable tidy*

Fit an ADSL filter to every telephone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use

a filter to prevent interference with your broadband service.

Using the broadband cable (grey ends), connect your Hub to an ADSL filter and then

connect the power supply.

Raise your Hub’s aerial and wait for the Broadband light to glow green (other lights

may be on).

Insert the CD into your computer to continue set-up.

For more detailed instructions and troubleshooting, please see ‘Set-up’ in your User Guide.

BT Total Broadband

User Guide

Contents

To install your BT Home Hub, please follow your handy one-page Quick Start guide.

This User Guide booklet contains more detailed set-up and service information, including troubleshooting should you need it.

Set-up 3

More detailed than Quick Start: how to install your Hub, connect your computer and get online using the CD.

Advanced set-up and features 11

Setting up the service separately, changing Hub settings and information on firmware.

Learn about 21

Lots of information and tips on using your BT Total Broadband service, including where to find out more.

Help 29

How to get some help, if you need it. Plus connection troubleshooting, and some useful space for you to record your account details.

We can set it all up for you

For a small charge, a BT Home IT Support engineer can visit and set up your broadband, talk,email and security – and give you a brief introduction to the service.

Call 0800 876 6542 or go to www.bt.com/homeitinstall

Hold tight! Your super-fast broadband is here!

Set-up

BT Home Hub Wireless Settings

You will need these details to set up a wireless connection to your BT Home Hub

Wireless Network Name:

BTHomeHUB-D311

Wireless Key: abcDef1234

Setting up your Hub and BT Total Broadband

Use this section for more detail than Quick Start. If you prefer, we can set it all up for you. For a small charge, a BT Home IT Support

engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service.

Call 0800 876 6542 or go to www.bt.com/homeitinstall

1. Before you start

Check your box contents

If you’ve ordered a BT Hub Phone, BT Fusion or BT Vision, please set them up after this Hub and BT Total Broadband set-up.

ADSL filters (x2)

Power adapter

Broadband cable (grey ends)

Please note: you may not need to use all these items

when setting up BT Total Broadband.

USB cable (blue ends)

User Guide and CD

BT Home Hub

Wireless settings card

You can start setting up your Hub any time. But please bear in mind that your new broadband line may not be activated until 8pm on your activation day. When you get to step 4, you’ll be able to tell when your broadband service is active as your Hub’s Broadband light will glow green.

Remove existing modem

Unplug any existing modem or router from its ADSL filter or telephone line. Please also disconnect it from your computer.

Have details handy

You’ll need your BT Total Broadband username and password (this is also your BT Yahoo! Mail address – or email address – and password). These details were sent to you by letter or email. If you don’t have these, please call us on

00 111 4567

If you ordered BT Broadband Talk, you may also need its phone number and password. If you don’t have these, you can activate the service later.

Position your Hub

Decide where you want your Hub. It needs to be:

1. close to a mains power outlet and phone socket

2. close to your computer, if using cables to connect your computer to Hub, or positioned centrally in your home, if connecting using wireless

Avoid positioning your Hub near to a microwave oven, fridge or metallic surface (e.g. mirror).

Ethernet cable (yellow ends)

*Warning: choking hazard. Keep out of reach of children.

Cable tidy*

2. Fit your ADSL filters

An ADSL filter (also known as a microfilter) is a device that allows broadband to work over the same line as your telephone service.

You need an ADSL filter fitted to phone sockets used by devices such as:

•phones •monitored alarm systems

•fax machines •extension bells

•digital TV boxes (e.g. Freeview, Sky)

At each phone socket that you’re using:

•unplug the device from the socket

•plug an ADSL filter into the socket

•plug the device you just unplugged into the

ADSL filter’s phone socket

When don’t I need an ADSL filter?

You don’t need to use an ADSL filter if you have a broadband (ADSL) master socket. When you get to step 3, you’ll simply plug your broadband cable straight into the ADSL master socket’s ‘DSL’ socket.

A broadband (ADSL) master socket looks like this:

Using a socket doubler?

If you use a socket doubler to connect more than one phone to a single socket, you can use a single ADSL filter, but please make sure that it’s fitted as shown here.

Not enough ADSL filters?

You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150.

You can still install broadband even if all devices don’t yet have an ADSL filter, but you must unplug any device without an ADSL filter from its phone socket. You can reconnect the device once you’ve an ADSL filter for it.

10 metres maximum

BT Home

3. Connect your BT Home Hub

Plug the broadband cable (grey ends) into the ‘Broadband’ socket on your Hub and the ‘DSL’ socket on one of the ADSL filters.

Plug the power cable into your Hub’s 9V DC socket and a nearby power supply. Turn on power at the power socket.

Use the cable tidy*to keep the power and broadband cables neat. Simply twist either end of the tidy to open a gap and then slide the cables into it.

*Warning: choking hazard. Keep out of reach of children.

Extension lead for the Hub

Important: you must not have an ADSL filter at each end of an extension lead.

If you need to extend the distance by more than 10 metres, we suggest you use a longer Ethernet cable between your computer and your router. Please do not connect your computer yet.

4. Wait for your Hub’s Broadband light to glow green

Your Hub will synchronise with your broadband service. This will take a few minutes.

Need to use an extension lead?

Make sure it isn’t longer than 10 metres. Keep the distance between the phone socket, ADSL filter and Hub to a minimum.

TROUBLESHOOTING

If the Broadband light isn’t glowing green after a few minutes, please wait a little longer (in some cases up to an hour). Please bear in mind that your broadband service may not be activated until 8pm on activation day. For more help and information, please see connection troubleshooting on page 31.

+ 16 hidden pages