BT Graphite 3500 User Manual

User Guide

BT Graphite 2500

Think before you print!

This new interactive user guide lets you navigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced.

Simply hover the cursor over the page number, website or email reference and click when the icon changes to the icon.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Got everything?

• BT Graphite 2500 handset

• BT Graphite 2500 base

• Battery compartment cover (already tted)

• 2 x AAA NiMH 550mAh rechargeable batteries (already in handset)

• Mains power adaptor (Item code: 052299)

• Telephone line cord (pre-installed)

If you have purchased a BT Graphite 2500 multiple pack you will also have the following for each handset:

• BT Graphite 2500 handset

• BT Graphite 2500 charger

• Battery compartment cover (already tted)

• 2 x AAA NiMH 550mAh rechargeable batteries (already in handset)

• Mains power adaptor (Item code: 052300)

This User Guide provides you with all the information you need to get the most from your phone.

You must set up your phone before you can use it. This doesn’t take long and it is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Graphite 2500 please call our free Helpline on 0808 100 6556*.

Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

Alternatively, you may nd the answer in ‘Help’ at the back of this guide or online at

www.bt.com/producthelp

IMPORTANT

Only use the power adaptor and telephone line cord supplied, or this product may not work.

* Calls to the Helpline made from within the UK mainland network are free.

Mobile and International call costs may vary.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

In this guide

Getting started

Location 6

Setting up 6

BT Graphite 2500 multipack users only 7

Set the date and time 8

Getting to know your phone

Handset buttons 9

Standby screen 10

Handset display icons 10

Navigating the menus 11

Menu map 12

Answering machine base 13

Using your phone

Switch the handset on/off 14

Make a call 14

Preparatory dialling 14

End a call 14

Receiving calls 14

Chain dialling 15

Dial a chain number 15

Secrecy / Mute 15

Adjusting the earpiece/handsfree volume 15

Make a handsfree call 15

Answer a call handsfree 16

Switch to handsfree during a call 16

Redial a number 16

Copy a redial number to the phonebook 16

Delete a number from the redial list 17

Delete the entire redial list 17

Keypad lock 17

Paging (nd a handset) 17

Using the phonebook 18

Add an entry in the phonebook 18

View and dial entries in the phonebook 18

Edit an entry in the phonebook 19

Delete an entry in the phonebook 19

Delete entire phonebook 19

Internal calls 19

Make an internal call 20

Transfer an external call 20

3 Way call 20

Settings

Handset and base ringer volume 21

Handset and base ringer melody 21

Keypad beep on / off 21

Handset name 22

Auto answer 22

Clock and alarm 22

Set the alarm 22

Select alarm clock melody 23

Change alarm time 23

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Caller Display and the calls list

Caller Display 24

Calls list 24

View the Calls list 25

Dial a number in the Calls list 25

Copy a number from the Calls list to the phonebook 25

Delete an entry in the Calls list 25

Delete the entire Calls list 25

BT Network Services

Pre-stored BT service numbers 26

Open and dial from the BT services menu 26

Voicemail 26

To dial your voicemail 26

To set up or edit your voicemail number 27

Call Divert 27

Set-up or edit a Call Divert number 27

Activate/deactivate a Call Divert number 27

Call Waiting 28

To use Call Waiting 28

Activate/deactivate Call Waiting 28

Ring Back Off 29

Withhold ID 29

Using the answering machine

Using the answering machine at the base 30

Set the answer mode/switch on or off 30

Message counter 30

Recording memory full 31

Message playback 31

Adjust the base speaker volume 31

Delete all old messages 31

Call screening 31

Using the answer machine from the handset 32

Set answer mode and switch on/off 32

Outgoing messages 32

Record your own outgoing message 32

Select male or female pre-recorded outgoing message voice 33

Play the current outgoing message 33

Delete your outgoing message 33

Message playback 34

Delete all old messages 34

Record a memo 34

Ring delay & Time saver 35

Switch call screening at the base or handset on or off 35

Call screening at the handset 35

Remote access 36

Remote access on/off 36

If you forget to switch on your answering machine base before leaving home 36

Operating your answering machine remotely 36

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Additional handsets

De-register a handset 39

Change master PIN 39

Reset to default 39

Help 40

General information

Replacing the handset batteries 43

Safety information 43

Cleaning 44

Environmental 44

Product disposal instructions 45

Guarantee 45

Technical information 46

R&TTE 47

Declaration of Conformance 47

Connecting to a switchboard 47

Inserting a pause 47

Recall (R) 47

User Guide formats 47

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

WARNING

Do not place your BT Graphite 2500 in the bathroom or other humid areas.

Handset range

The BT Graphite 2500 has a range of 300 metres outdoors when there is a clear line of sight between the base and the handset. Any obstruction between the base and handset will reduce the range signicantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The

icon on your handset display

indicates when you are in range of the base. When it ashes and you hear a warning beep, you are out of range and will need to move closer to the base.

IMPORTANT

Do not connect the telephone line to the telephone line wall socket until the handset is fully charged.

The base station should be plugged into the mains power socket at all times.

Getting started

Location

You need to place your BT Graphite 2500 base within 3 metres of a mains power socket and 2 metres of the telephone wall socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your BT Graphite 2500 works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help to provide the best signal.

Setting up

1. Plug the mains power adaptor (item code 052299) into the

power socket marked

on the back of the base and secure the cable behind the retaining clip. Plug the other end into the mains power wall socket and switch on. The base will come on and beep and display 00.

It will default to Answer and record mode.

Telephone line cord (pre-installed).

Mains power adaptor.

Cable retaining clip

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

WARNING

Never use non-rechargeable batteries. Only use the approved batteries. Using unapproved batteries will invalidate your guarantee and may damage the telephone.

Talk/Standby time

Under ideal conditions, the handset batteries should give up to 10 hours talk time or 100 hours standby on a single charge. (This does not mean you can unplug the base or leave the handset for this length of time without charge).

Please note that new NiMH rechargeable batteries do not reach full capacity until they have been in normal use for several days.

Battery low warning

If the

icon is ashing in the display

and you hear a warning beep every minute during a call, you will need to recharge your handset before you can use it.

Battery performance

To keep the batteries in the best condition, leave the handset off the base for a few hours at a time.

Running the batteries right down at least once a week will help them last as long as possible.

After charging your handset for the rst time, subsequent charging time for the batteries is approximately 6–8 hours.

The charge capacity of rechargeable batteries will reduce with time as they wear out, thus reducing the talk/ standby time. Eventually they will need replacing. For details on how to obtain spare batteries, call the BT Graphite 2500 Helpline on 0808 100 6556*.

2. Remove the protective lm from the handset screen and

activate the batteries by pulling the plastic tab away from the back of the handset.

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 24 hours before use.

3. Place the handset on the base to charge. It will beep when

placed in and the battery icon on the handset will ash to indicate charging. You should let the batteries charge continuously for at least 24 hours. The batteries and case may become warm during charging, this is normal.

The main handset is pre-registered to the base as Handset 1.

This is shown on the display. When the handset is fully charged the display will show

4. After 24 hours plug the telephone line cord into the telephone

wall socket.

Note: If you ever need to remove the batteries, simply slide open the battery compartment cover and using the nger holes grip the batteries and pull them out.

BT Graphite 2500 multipack users only:

If you have purchased a BT Graphite 2500 multiple pack, you will need to prepare any additional handsets and chargers for use.

Place each BT Graphite 2500 charger within reach of a mains power wall socket.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

For each additional handset and charger:

1. Plug the mains power adaptor (item code 052300) into the

power socket on the back of the charger and secure the cable behind the retaining clip. Plug the other end into the mains power wall socket and switch the power on.

2. Remove the protective lm from the handset screen and

activate the batteries by pulling the plastic tab away from the back of the handset.

The display will show the handset number, 2, to show it is

registered to the base.

3. Place the handset on the charger. It will beep when placed

in and the battery icon on the handset will ash to indicate charging. You should let the batteries charge continuously for at least 24 hours.

Any additional handsets supplied as part of a multipack

are pre-registered to the base. So, once charged, are ready for use.

Set the date and time

1. Press

, scroll

Calls

Redial

to CLOCK/ALARM and press

2. DATE/TIME is displayed. Press

3. Use the keypad to enter the date in the format (DD/MM/YY),

e.g. 12/08/10 for 12th August 2010. If you make a mistake press

Secrecy

to delete.

4. Press

. Use the keypad to enter the time in the 24 hour

format (HH:MM), e.g, 17:25 for 5.25pm.

5. Press

to conrm.

Your BT Graphite 2500 is now ready for use.

Mains power adaptor.

Cable retaining clip

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Getting to know your phone

Calls

Redial

Secrecy

Handset buttons

Phonebook

Press to open the phonebook,

page 18.

Redial / Volume +

Press to open the redial list and scroll

back through redial numbers,

page 16.

Press to raise the volume during

a call, page 15.

Menu / Left soft key

Press to open the menu, page 11.

Press to select menu options.

Talk

Press to make and receive calls,

page 14.

During a call, press to switch

handsfree loudspeaker on and off.

Calls list / Vol -

Press to open and scroll forward

through the Calls list, page 25.

Press to lower the volume

during a call, page 15.

Press to add a space when

entering text.

Press to stop current

playback of message.

Press to skip back to the beginning

of the message or press twice to skip

back to the previous message.

/ Keypad lock

Press and hold to lock/unlock

the keypad to prevent accidental

dialling, page 17.

Right Soft key/Secrecy/Display date & time /Clear/Back

During a call, mutes your voice so your caller cannot hear you, page 15.

In standby, press and hold to display the date and time, press and hold again to display the handset name again.

Press to return to the previous menu.

Use to delete characters in the phonebook and calls lists.

End Call/Handset on/off

Press to end a call.

Press and hold for about 3 seconds to switch the handset off and on, page 14.

During answer machine playback, press to stop playback and return to standby.

Press to delete the message.

Press to skip to the next message.

/Ringer

Press and hold to turn the ringer on/off.

Selects name/number or time/date display in the Calls list.

Int

Use to make internal calls and transfer calls to other handsets registered to the base, page 20.

Press and hold to insert a pause in the number to be dialled.

Recall – used with switchboard services and certain BT Calling Features.

The answer machine handset controls on buttons

and

will only work when a message is being played on the handset.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Standby screen

HANDSET 1

Internal Call

Indicates signal link. Flashes when handset is not registered or is out of range of the base.

Displayed when on a call. Flashes when there is an incoming call.

Handsfree speaker in use.

Icon ashes slowly when there is a new answer machine message(s). Icon ashes fast when the answer machine memory is full. Icon is steady to indicate the answer machine is on. Icon disappears when the answer machine is set to off.

Phonebook list open.

Indicates there are new number(s)

in the Calls list*.

Fully charged – the 3 bars will all be on. Medium charge – 2 bars will be on. Low charge – rst bar will be on. Empty.

Displayed when alarm has been set.

Indicates the keylock is switched on.

Displayed when handset ringer is

set to off.

Indicates more options are available,

by scrolling up or down.

Handset display icons

Handset name Handset number

Use with Left soft key to open main menu and conrm options

Clear

Use with Right soft key to clear characters in entry mode and mute the microphone.

Back

Use with Right soft key to return to previous menu or cancel current action

* This feature requires subscription to your network provider’s Caller Display service.

A fee may be payable.

Internal call

Flashes to indicate an internal call is being made. On when an internal call is in progress.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Navigating the menus

Your BT Graphite 2500 handset features an easy to use menu system.

Have a look at the menu map on the next page.

When the handset is switched on and in standby mode:

Press

to enter the main menu.

Press

Redial

Calls

Redial

to scroll through the menu options.

Calls

Redial

Secrecy

When you reach the end of the list, the rst option is displayed again.

To select a displayed option, press

To exit a menu and return to the previous menu display, press

Secrecy

If no buttons are pressed for more than 30 seconds the display will return to the standby screen.

Left soft key – used with icon displayed above the key.

Right soft key – used with icon displayed above the key.

Up and Down keys

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Menu map

PHONEBOOK*

(Menu only appears when entries are stored. When phonebook is empty, press

again

to add entry).

NEW ENTRY EDIT ENTRY DELETE ENTRY DELETE ALL

CLOCK/ALARM DATE / TIME

TIME FORMAT ALARM ALARM TONE

SETTINGS HANDSET TONE

HANDSET NAME AUTO ANSWER BASE TONES

ADVANCED SET REGISTRATION

DE-REGISTER PIN CODE PHONE RESET

BT SERVICES HELPDESK

BT 118500 VOICE MAIL DIVERT CALLS CALL WAITING RINGBACK OFF WITHOLD ID

ANS MACHINE PL AY

DELETE ALL RECORD MEMO OUTGOING MSG ANSWER MODE SETTINGS

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Answering machine base

Skip

Del.

Find

Stop

Vol.

Answer

On Off

Play

Stop

Press to stop playback, page 31.

Message indicator

Shows the number of messages.

If new messages have been received, the number of new messages will be displayed ashing.

If there are no new messages, the counter will display the total number of old messages stored.

The indicator will display:

F = if the answer machine memory

is full.

A = if the answer machine is being

accessed remotely.

= (ashing) if an incoming message or outgoing message is being recorded.

0 = (scrolling) if a memo is recording.

= if Answer only mode is set.

Volume Down

During playback, decreases base loudspeaker volume, page 31. In standby, press to decrease base screening and playback volume.

Volume Up

During playback, increases base loudspeaker volume, page 31. In standby, press to increase base screening and playback volume.

Skip back/Play outgoing message

During playback, press once to skip back to the beginning of the current message. Press twice or within a second after the message starts to go back to the previous message.

Skip forward

During playback, press to play the next message, page 31.

Play

Press to play messages, page 31.

Ans/On/Off

Switch between answer and record, answer only and answer off.

Find / Page

Press to ring handsets registered to the base, page 17.

Press and hold to register new handsets to the base, page 38.

Delete

During playback, deletes the current message.

In standby, press and hold to delete all old messages, page 31.

Red – battery charging LED indicator

Green – power is on / line is in use

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Out of range warning

During a call, if you start to move the handset out of range of the base, the ashes and you hear a beep in the earpiece every 3 seconds. Move closer to the base or you will lose the call.

Call timer

After the rst 20 seconds of your call, the call timer is displayed.

Using your phone

Switch the handset on/off

1. To switch off, press and hold

until the display goes off.

2. To switch the handset on, press and hold

Make a call

1. Press . When you hear the dial tone, enter the phone

number using the keypad.

The Green in use light on the base will ash when the line

is in use.

Preparatory dialling

1. Enter the phone number rst. The number is shown in

the display.

2. Press

to dial the number.

If you make a mistake as you enter the number, press

Secrecy

delete a digit.

End a call

1. Press or replace the handset on the base.

Receiving calls

1. When the phone rings, the display ashes CALL and

the

icon.

Press

to answer the call.

Or, you can answer the call by picking the handset up from the base or charger without having to press

. This is called

Auto answer, see page 22.

2. Press

to hang up.

Caller Display

If you have subscribed to your network’s Caller Display service, the caller’s number (or name, if an exact number match is found in the phonebook) will also be displayed.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Important

Storing security code information in the phonebook may allow other people access to your personal details.

Chain dialling

Chain dialling is a convenient way of entering long sequences of numbers during a telephone call. This can be when trying to dial a phone number greater than 24 digits (the largest number that can be stored in a single phonebook entry) or when using automated telephone services, e.g. telephone banking.

Dial a chain number

1. Enter the rst part of the number as usual using the keypad or

from the phonebook (page 18). Press

2. Either enter the additional part of the number using the

keypad or press after the rst part of the number is dialled, scroll

Calls

Redial

to the phonebook entry containing the next

number sequence and press

to dial the number.

Secrecy / Mute

You can stop your caller from hearing you while you talk to someone else close by.

1. During a call, press

Secrecy

. The handset microphone is muted

and the display shows sECRECy On.

2. Press

Secrecy

again to resume your call.

Adjusting the earpiece/handsfree volume

You can adjust the earpiece or loudspeaker volume, 1-5.

1. During a call, press

Redial

to increase or

Calls

Redial

to decrease

the volume.

Make a handsfree call

1. Dial the number then press .

2. Press

again. The icon is displayed and you hear your call

over the handset loudspeaker.

Press

to switch the call between the earpiece and

the loudspeaker.

3. Press

to end the call.

Default setting=volume level 3

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

During a handsfree call, press

Redial

Calls

Redial

to change the volume.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Answer a call handsfree

When the phone rings:

1. Press

to answer the call then press again.

The call is transferred to the loudspeaker.

Switch to handsfree during a call

1. During a call: press to put the call on the loudspeaker.

To switch handsfree off and return the call to the earpiece,

press

again.

Redial

Redial a number

The last 10 numbers dialled are stored in the redial list. Each entry can be up to 24 digits long.

1. Press

Redial

to open the redial list. The most recently dialled number is displayed. If the number matches an entry stored in the handset phonebook, the name is displayed.

2. Scroll

Redial

Calls

Redial

to the number or name you want.

3. Press

to redial the entry displayed.

Copy a redial number to the phonebook

1. Press

Redial

then scroll

Redial

Calls

Redial

through the list to the entry

you want.

2. Press

. The displays shows sAvE EnTRy.

3. Press

. Use the keypad to enter the name, then press

4. Display shows the number from the redial list. You can edit the

number using

Secrecy

to delete digits if required and enter new

ones. Press

to save.

5. The default melody will be displayed and played, press

Redial

Calls

Redial

to select a melody and press

. Display will show

sAvED and return to the redial list.

6. Press

to return to the standby screen.

If the redial number is longer than 12 digits, you can scroll along the number by pressing the

button.

If you enter a name that already exists in the phonebook the display shows EnTRy ExIsTs for 2 seconds before returning to the enter name screen.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Delete a number from the redial list

1. Press

Redial

then scroll

Redial

Calls

Redial

to the entry you want.

2. Press

and scroll

Calls

Redial

to DELETE EnTRy.

3. Press

. Display shows DELETE?

4. Press

to conrm or

Secrecy

to cancel.

Delete the entire redial list

1. Press

Redial

to open the redial list.

2. Press

and scroll

Calls

Redial

to DELETE ALL.

3. Press

. Display shows DELETE ALL?

4. Press

to conrm or

Secrecy

to cancel.

Keypad lock

You can lock the handset keypad to prevent accidental dialling while carrying it around.

You do not need to unlock the keypad to answer a call, just press

1. To lock the keypad, press and hold

for approximately

2 seconds. The display will show KEys LOCKED.

2. To unlock the keypad press and hold

again for

approximately 2 seconds.

Paging (nd handset)

You can alert handset users that they are wanted or locate a missing handset. Paging calls cannot be answered by a handset.

1. Press

Find

on the base. All handsets registered to the base will ring with the Paging ringtone for 30 seconds. To stop the ringing, press any button on a handset or press

Find

again on

the base.

IMPORTANT

When the keypad is locked you can still make calls to emergency numbers 999, 112, 9999 and 9112.

Even if you set the handset ringer to off, a handset will still ring if it is paged.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Each name can be up to 12 characters long and each number up to 24 digits long.

If you enter a name that already exists the display shows EnTRy ExIsTs for 2 seconds.

To enter a dialling pause

Press and hold

until P appears in the display to insert a 2-5 second pause in a number. The pause will be displayed as a

Memory full

When the phonebook memory is full the display shows

MEMORy FULL when

you try to add a new entry.

Entering names

Use the keypad to enter the letters shown on each button.

For example to store TOM:

Press

once to enter T.

Press

three times to enter O.

Press

once to enter M.

If the next letter you want to enter is on the same button, wait a moment then press the button.

Press

Secrecy

to delete an incorrect

character or digit.

To enter a space press

To enter a dash, press

twice.

To enter 1, press

twice.

Using the phonebook

You can store up to 50 name and number entries on each BT Graphite 2500 handset registered to your base.

You open the phonebook with the

button.

Add an entry in the phonebook

1. From the standby screen, press

. PHOnEBOOK is displayed,

press

2. If there is no entry stored in the phonebook, ADD EnTRy

is displayed.

If there are already entries stored in the phonebook, nEW

EnTRy is displayed. Press

3. The displays shows ADD nAME. Use the keypad to enter the

name and press

4. The displays shows ADD nUMBER. Use the keypad to enter the

phone number and press

to conrm.

5. The default melody will be displayed and played. Press

Redial

Calls

Redial

if you want to change the melody that will be played

when this number calls you and press

to conrm.

You will hear a conrmation beep and the display will

show sAvED.

View and dial entries in the phonebook

1. Press . The rst entry is displayed.

2. Press

Redial

Calls

Redial

to scroll through the list. When the name you want is displayed, you can switch between the name and number by pressing

3. Press

to display more digits – if there are any – or the

name again.

4. Press

to dial the entry displayed or press

Secrecy

to return to

standby or

if you want to open the phonebook menu to

display more options.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

You can have up to 5 GAP compatible handsets registered to your BT Graphite 2500 base, see page 38.

Edit an entry in the phonebook

1. Press

. PHOnE BOOK is displayed. Press

. nEW EnTRy

is displayed.

2. Scroll

Calls

Redial

to EDIT EnTRy and press

3. Scroll

Redial

Calls

Redial

to the entry you want to edit and press

4. Press

Secrecy

to delete characters and use the keypad to edit

the name.

5. Press

. Press

Secrecy

to delete digits and use the keypad to

edit the number.

6. Press

. The default melody will be displayed and played.

Press

Redial

Calls

Redial

if you want to change the melody, then

press

to conrm. You will hear a conrmation beep and

the display will return to the phonebook menu.

Delete an entry in the phonebook

1. Press

. PHOnE BOOK is displayed.

2. Press

. Scroll

Redial

Calls

Redial

to DELETE EnTRy and press

3. Scroll

Redial

Calls

Redial

to the entry you want to delete.

4. Press

. Display shows DELETE?

5. Press

to conrm or

Secrecy

to cancel.

Delete entire phonebook

1. Press , the rst phonebook entry is displayed.

2. Press

and scroll

Calls

Redial

to DELETE ALL.

3. Press

. Display shows DELETE ALL?

4. Press

to conrm or

Secrecy

to cancel.

Internal calls

If you have bought a multi-pack or have more than one handset registered to your base, you can:

• make internal calls between handsets

• transfer an external call from one handset to another

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

If there is an incoming call while you are on an internal call you will hear a beep in the handset earpiece (or via the speaker if using handsfree mode) to alert you. To answer the incoming

call press

, the internal call will be

terminated or press

to answer the incoming call and put the internal call on hold.

• hold a conference call between two internal handsets and an

external call

• make an internal call between two handsets while a third is on

an external call

Make an internal call

1. Press .

If you have two handsets (i.e. you have purchased a 2 pack),

the second handset is called automatically.

If you have more than 2 handsets registered to the base the

display will show the list of all registered handsets e.g. 235

and you will need to enter the handset number (1–5) you want OR press

to call all handsets (the rst handset to answer

will take your call).

Transfer an external call

You can transfer an external call to another handset registered to your base.

1. During an external call, press

. Your caller is put on hold and

all the other handset numbers are displayed on the screen.

2. Enter the handset number you want or press

to speak to

your external caller again.

3. When the other handset user answers, you can announce the

incoming call.

Press

to transfer the call.

3 Way call

You can talk simultaneously with an external caller and another internal handset user.

1. During an external call, press

. Your caller is put on hold and if there is only one additional handset then it will ring. If you have more additional handsets then enter the number of the handset you wish to call.

2. When the other handset is answered, you can announce the

external call.

3. Press and hold

for 2 seconds, the display will show

COnFEREnCE and all 3 handsets will be able to talk together.

If the other handset user does not answer

You can reconnect to your external

caller by pressing .

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Settings

Handset and base ringer volume

Choose from 5 levels and Off.

1. Press

, scroll

Calls

Redial

to sETTInGs.

2. Press

to display HAnDsET TOnE and press

or scroll to

BAsE TOnEs and press

3. Display shows RInG vOLUME. Press

4. The current setting is displayed and played.

5. Press

Redial

Calls

Redial

to select the volume (1–5 or OFF).

6. Press

to conrm or

Secrecy

to return to the previous menu.

Handset and base ringer melody

Choose from 5 melodies.

1. Press

, scroll

Calls

Redial

to sETTInGs.

2. Press

to display HAnDsET TOnE and press

or scroll to

BAsE TOnEs and press

3. Scroll

Calls

Redial

to RInG MELODy. Press

4. The current melody is played.

5. Press

Redial

Calls

Redial

to select the melody (1–5).

6. Press

to conrm or

Secrecy

to return to the previous menu.

Keypad beep on / off

When you press a button on the handset, you hear a beep.

You can switch these beeps on or off.

1. Press

, scroll

Calls

Redial

to sETTInGs.

2. Press

to display HAnDsET TOnE and press

3. Scroll

Calls

Redial

to KEy TOnEs. Press

. The current setting is

displayed.

4. Press

Redial

Calls

Redial

to select On or OFF.

5. Press

to conrm or

Secrecy

to return to the previous menu.

Handset default ringer volume =

LEvEL 4

Base default ringer volume = LEvEL 5

If you select Ringer off, the icon will be displayed on the standby screen.

The default setting is ON.

Handset and base default ringer ringer melody =

MELODy 1

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Default Handset name = HAnDsET

Handset name

You can give your handset a name, up to 10 characters, eg. MICHAEL or KITCHEn. The name appears in the display.

1. Press

, scroll

Calls

Redial

to sETTInGs and press

2. Scroll

Calls

Redial

to HAnDsET nAME and press

. The current name

is displayed.

3. Press

Secrecy

to delete the current name then enter the new

handset name and press

Auto answer

Your phone is set to answer calls by simply lifting the handset off the base or charger. You can switch this feature off so that calls always have to be answered by pressing the

button rst.

1. Press

, scroll

Calls

Redial

to sETTInGs and press

2. Scroll

Calls

Redial

to AUTO AnsWER and press

The current setting is displayed.

3. Press

Redial

Calls

Redial

to select On or OFF and press

to conrm.

Clock and alarm

To set the date and time see page 8.

Set the alarm

You can set your handset to give you an alarm call. The alarm will sound for 1 minute at the set time once or daily.

1. Press

, scroll to CLOCK/ALARM. Press

2. Scroll

Calls

Redial

to ALARM and press

3. If required, press

Redial

Calls

Redial

to select OFF, On OnCE or On

DAILy then press

4. If OFF was selected, you will hear a conrmation tone.

If On OnCE or On DAILy was selected use the keypad to enter the time in the 24 hour format, e.g. 08-30 for 8.30am.

5. Press

to conrm (or

Secrecy

to cancel). The

icon will be

displayed to show the alarm has been set.

When the alarm is set, the icon is displayed in standby. To switch the alarm off when it sounds, press any button on the handset.

Default setting = Auto Answer On

On Once: alarm will only ring once.

On Daily: alarm will ring at the set time everyday.

Off: alarm is turned off.

To stop the alarm ringing

Press any button on the handset.

See page 18 for help on entering names.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

The alarm clock melodies are different from the handset and base ringer melodies.

Default alarm clock melody =

MELODy 1

Select alarm clock melody

There are 3 melodies to choose from.

1. Press

, scroll

Calls

Redial

to CLOCK/ALARM. Press

2. Scroll

Calls

Redial

to ALARM TOnE and press

. The current setting

is displayed and played.

3. Press

Redial

Calls

Redial

to change the setting.

4. Press

to conrm (or

Secrecy

to cancel).

Change alarm time

1. Press

, scroll

Calls

Redial

to CLOCK/ALARM. Press

2. Scroll

Calls

Redial

to ALARM and press

3. If required, press

Redial

Calls

Redial

to display On OnCE or On DAILy

then press

. The current setting is displayed.

4. Use the keypad to enter the new time in the 24 hour format,

e.g. 07–30 for 7.30am.

5. Press

to conrm or

Secrecy

to cancel.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

For this feature to work you must subscribe to a Caller Display Service from you network provider. A quarterly fee may be payable.

For more information on Caller Display and BT’s other Calling Features, call BT on Freefone 0800 800 150.

Call information not available

With some incoming calls, the telephone number of the caller is not available and cannot therefore be displayed. In this case some explanatory information will be displayed.

WITHHELD

The caller has withheld their number.

UnAvAILABLE

The number is unavailable.

RInGBACK

Ringback call.

InT’nATIOnAL

International call.

OPERATOR

Call from operator.

Caller Display and the Calls list

Caller Display

Caller Display shows the caller’s telephone number on the handset display as well as the date (day/month) and time (hour/minute) the call was received. If the caller’s number matches an entry stored in the phonebook, the name will be displayed instead.

Caller Display information contains the full telephone number, including the area code. So when storing numbers in the phonebook remember to include the area code, otherwise the caller’s number will not match.

Calls list

The Calls list stores details of your last 40 incoming calls, including the phone number up to 20 digits long and date and time of the call.

The Calls list also alerts you to unanswered calls. When you have unanswered, or ‘new calls’, the

icon will be displayed. This icon will remain in the displays until you view the new calls in the calls list on each handset.

If the same number calls more than once then all instances of the calls will be recorded in the calls list.

When the Calls list is full, the most recent calls received automatically replace the oldest calls (read or unread).

You open the Calls list using the

Calls

Redial

button.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

View the Calls list

1. From standby, press

Calls

Redial

to open the Calls list.

2. Press

Redial

Calls

Redial

to scroll through the list.

3. If the name is displayed, press

to display the number.

Press

again to see the date and time of the call.

Dial a number in the Calls list

1. Press

Calls

Redial

then scroll

Redial

Calls

Redial

through the list to the entry

you want.

2. Press

to dial the displayed entry.

Copy a number from the Calls list to the phonebook

1. Press

Calls

Redial

then scroll

Redial

Calls

Redial

through the list to the entry

you want.

2. Press

. The displays shows sAvE EnTRy. Press

again.

3. Use the keypad to enter or edit the name, then press

4. Edit the number if necessary, then press

5. The default melody is displayed and played. Press

Redial

Calls

Redial

if you want to change the melody, then press

to conrm.

You will hear a conrmation beep and the handset will show

sAvED.

Delete an entry in the Calls list

1. Press

Calls

Redial

then scroll

Redial

Calls

Redial

through the list to the entry

you want.

2. Press

and scroll

Calls

Redial

to DELETE EnTRy.

3. Press

. Display shows DELETE? Press

to conrm or

Secrecy

to cancel.

Delete the entire Calls list

1. Press

Calls

Redial

2. Press

and scroll

Calls

Redial

to DELETE ALL.

3. Press

. Display shows DELETE ALL ?

4. Press

to conrm or

Secrecy

to cancel.

If the name you enter already exists in the phonebook the display shows

EnTRy ExIsTs for 2 seconds. Enter a

different name to store the entry.

If the telephone number is longer then 12 digits, press

to toggle between the rest of the number and the received time and date.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

IMPORTANT

To use BT Services and BT Calling Features you must rst subscribe (if required) to the relevant service from your network provider. A fee may be payable.

For more details on BT’s Calling Features, call BT free on 0800 800 150.

If you are not connected to the BT network, some of these services may not be available. Please contact your network provider. Call Diversion services may allow other divert options. Check with your network provider for details.

For further information, see the BT Calling Features user guide supplied when you subscribe to the services of your choice.

BT Network Services

By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features.

Pre-stored BT Services numbers:

• HELPDEsK – dials the BT Graphite 2500 Helpdesk for

information and help.

• BT 118500 – dials BT directory enquiries.

• vOICEMAIL – lets you use your network’s voicemail

service (1571).

• DIvERT CALLs – diverts all calls to a different telephone number.

• CALL WAITInG – to activate/de-activate.

• RInGBACK OFF – lets you cancel an automatic ring back

request.

• WITHHOLD ID – prevents your telephone number being sent

when you make calls. Enters 141 automatically before the next call only.

Open and dial from the BT Services menu

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Redial

Calls

Redial

to highlight HELPDEsK, BT 118500 or

vOICEMAIL and press

3. CALL is displayed, if you wish to call the service press

Voice mail

Dials 1571 so you can play and manage messages left on your BT Answer 1571 voicemail service. You need to subscribe to BT Answer 1571 for this feature to work.

To dial your voicemail

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to vOICEMAIL and press

3. CALL is displayed, press

You can also select Divert calls,

call waiting, ringback off or withholD iD

to use other BT services.

Please note that dependent on the setting you use, your network answering service (e.g. BT Answer

1571) may conict with the answering machine on your BT Graphite 2500. For example, messages may be taken by the network service before your BT Graphite 2500 has a chance to answer them. If you experience difculties then please call the Helpline for advice.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

To set up or edit your voicemail number

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to vOICE MAIL. Press

3. Scroll

Calls

Redial

to EDIT nUMBER. Press

4. Enter the Voicemail number and press

Call Divert

You can choose to divert all calls or to divert calls only if the line is busy or only if there is no answer when someone calls to another telephone number of your choice.

Set up or edit a Call Divert number

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to DIvERT CALLs and press

3. Press

Redial

Calls

Redial

to highlight either ALL CALLs, BUsy or

nO AnsWER and press

4. Scroll

Calls

Redial

to EDIT nUMBER and press

5. Enter the number you want to divert calls to and press

Activate/deactivate Call Divert

1. Press

. Scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to divert calls and press

3. Press

Redial

Calls

Redial

to highlight which feature you want to

switch on or off: ALL CALLs, BUsy or nO AnsWER and press

4. Scroll

Redial

Calls

Redial

to highlight activate or deactivate and

press

Press

Secrecy

to delete any existing

number if necessary.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Call Waiting

With Call Waiting, during a call, if another caller is trying to reach you, you will hear a soft beep every 5 seconds.

If you have also subscribed to a Caller Display Service, the caller’s number (or name if stored in the Phonebook) will be shown on the display for 20 seconds, after this time the display will return to your rst caller’s details.

Instead of the engaged tone, the second caller will hear an announcement to hold as you are aware that they are waiting.

To use Call Waiting

To answer the second call, without disconnecting from your rst caller:

1. Press

. The rst caller will be put on hold.

2. Press

again to return to the rst caller, and then press it

each time you want to switch between the two callers.

To disconnect the rst call and take the waiting call:

1. Press

to end the current call. The handset will then ring.

2. Press

and continue your conversation with the

second caller.

Activate/de-activate Call Waiting

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to CALL WAITInG. Press

3. Scroll

Redial

Calls

Redial

to choose either ACTIvATE or DEACTIvATE,

press

. This will send an update to the network.

You must subscribe to your network’s Call Waiting service for Call Waiting to work. A fee may be payable.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Ring Back Off

This feature allows you to cancel an automatic ring back request.

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to RInGBACK OFF and press

3. CALL is displayed, press

4. #37# is displayed and then dialled to cancel ring back.

Withhold ID

This feature will prevent your telephone number being sent when you make your next call. You need to follow the procedure below for each call you make where you want to withhold your telephone number.

1. Press

, scroll

Calls

Redial

to BT sERvICEs and press

2. Scroll

Calls

Redial

to WITHHOLD ID and press

3. CALL is displayed, press

4. 141 is displayed, now enter the number of the person you

wish to call.

Ring Back is a network service which allows you to connect to an engaged number once it becomes free. For more details contact BT free on 0800 800 150 or contact your network provider. A fee may be payable for this service.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

You will need to set the date and time (if you have not already done so) so that you will know when each message was received. If you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your rst call. To set the date and time manually, see page 8.

Your BT Graphite 2500 answering machine has voice prompts to help you use its settings and features.

Using the answering machine

Your BT Graphite 2500 can digitally record up to 12 minutes of messages or up to 59 messages. Each individual incoming message can be up to 3 minutes long.

You can operate your answering machine from:

• the handset.

• the base.

• remotely, from any other Touchtone™ telephone, see page 36.

Your BT Graphite 2500 comes with two pre-recorded outgoing messages, Answer and Record or Answer Only, alternatively you can record your own version of each.

Using the answering machine at the base

Set the answer mode/switch on or off

1. Press

Answer

On Off

to toggle between the 3 settings: Answer and

record, Answer only or Answer off. The setting is announced.

Message counter

When the answering machine is off, the counter will be turned off.

0 Answering machine on, no messages, Answer &

record mode set

2 Answering machine on, 2 old messages are stored 2 Flashing, you have 2 new messages 9 Flashing slowly, you have more than 9 old messages

ashing quickly, you have more than 9 new messages

F Answering machine memory full A Remote access in progress from an external line

or the handset (see page 36)

8 Recording a message or memo

(scrolling one segment at a time)

1-9 Speaker volume level, displayed when you press

Vol.

Answer machine in Answer only mode

The default is set to on so it’s ready to record messages as soon as the base is plugged in. Make sure you charge the handset for at least 24 hours rst though before use.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Each message is played back with the day and time of the call announced.

After the last message you will hear “End of messages”.

If there are no messages, you will hear, “You have no messages” when you press

Play

Recording memory full

If the recording memory becomes full while a caller is leaving a message, they will hear “Thank you for calling” and the answering machine will hang up.

Any new callers will hear the Answer only message.

If the memory is full you must delete messages before your BT Graphite 2500 can begin recording again.

Message playback

1. Press

Play

. The number of messages is announced and they

are played back.

During playback, press:

Skip

to play the next message.

Skip

once to skip back to the start of the current message or

twice to play the previous message.

Del.

to delete the current message.

Stop

to stop playback.

Adjust base speaker volume

1. Press

Vol.

to decrease the speaker volume or

Vol.

to increase the volume. The volume level will be shown on the counter display for a few seconds after the button is pressed.

Delete all old messages

New, unplayed messages cannot be deleted, you must play them rst.

1. To delete all old messages, press and hold

Del.

Call screening

1. Providing the base speaker volume is set loud enough, you can

hear a caller leaving a message. If you want to interrupt and speak to the caller, press

on the handset.

There are 10 base speaker volume levels (0 to 9). The default is level 5.

If the base speaker is set to 0, call screening is switched off.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Using the answering machine from the handset

Set answer mode and switch on / off

You can set your answering machine on or off from the handset. When switching on, select Answer & record or Answer only mode. See below for further information on answer mode and outgoing messages.

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to AnsWER MODE and press

3. Scroll

Redial

Calls

Redial

to display:

Ans & RECORD – press

to switch on and allow callers to

leave a message.

AnsWER OnLy – press

to switch on and enable callers to

hear an outgoing message only.

AnsWER OFF – press

to switch answering machine off.

4. Press

Secrecy

to return to the previous menu level.

Outgoing messages

The outgoing message is the message a caller rst hears when the answering machine picks up their call. There are 2 pre-recorded outgoing messages to choose from (see note right), or you can record your own.

Record your own outgoing message

1. Press

. Scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to OUTGOInG MsG and press

3. Ans & RECORD is displayed. Press

or scroll

Calls

Redial

to AnsWER

OnLy and press

4. Scroll

Calls

Redial

to RECORD OGM and press

5. Speak your announcement after the voice prompt and beep.

Hold the handset in front of your mouth by approximately 30-40cm when recording your message or memo. Press

to stop recording. Your new message will be played back.

Outgoing messages:

Answer and Record

The pre-set Answer and Record outgoing message, that allows your caller to leave a message, is “Hello, your call cannot be taken at the moment, so please leave your message after the tone”.

Your Answer and Record outgoing message will replace the prerecorded message.

To reinstate the pre-recorded messages, delete your own recorded outgoing message, see below.

Answer Only

The pre-set Answer Only outgoing message, where callers hear an announcement but cannot leave a message, is “Hello, your call cannot be taken at the moment and you cannot leave a message, so please call later”.

When recording your Answer Only message, remember to advise your caller that they will not be able to leave a message.

Your own Answer Only message will replace the pre-recorded message.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Select male or female pre-recorded outgoing message voice

1. Press

. Scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to OUTGOInG MsG and press

3. Scroll

Calls

Redial

to OGM vOICE and press

4. Scroll

Redial

Calls

Redial

to display either FEMALE vOICE or MALE vOICE

and press

to select.

Play the current outgoing message

1. Press

. Scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to OUTGOInG MsG and press

3. Ans & RECORD is displayed. Press

or scroll

Calls

Redial

to AnsWER

OnLy and press

4. PLAy OGM is displayed. Press

to play the message through

the handset loudspeaker.

5. Press

Secrecy

to return to the previous menu level.

Delete your outgoing message

1. Press

. Scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to OUTGOInG MsG and press

3. AnsWER & RECORD is displayed. Press

or scroll

Calls

Redial

AnsWER OnLy and press

4. Scroll

Calls

Redial

to DELETE and press

. COnFIRM is displayed,

press

5. Press

Secrecy

to return to the previous menu level.

You can delete your own recorded outgoing message. This will automatically reinstate the pre-recorded female message. You cannot select the pre-recorded message if you have recorded your own outgoing message.

You cannot delete the pre-recorded message.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Only played messages will be deleted.

Message playback

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. PLAy is displayed. Press

to play your messages. Messages are played on the handset loudspeaker by default. You can press

for the messages to be played via the earpiece.

If there are new messages they will be played and the display

will indicate the message being played e.g. if you have 2 new messages and the rst one is playing: nEW 01/02. If there are no new messages any old messages will be played. If there are no messages nO MEssAGEs will be displayed.

During playback, press

and scroll

Redial

Calls

Redial

to select:

nExT – press

to skip to the next message.

PREvIOUs – press

to play the previous message.

DELETE – press

to delete the current message.

During playback you can also press

to switch playback

to the earpiece.

3. Press

Secrecy

to return to the previous menu level.

Delete all old messages

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to DELETE ALL and press

. DELETED ALL will be

displayed and then the screen will return to the message list.

Record a memo

You can record a memo message on the answering machine for other users to hear when they listen to messages. Memos are played back in the same way as normal answer machine messages.

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to RECORD MEMO and press

3. Speak your message after the voice prompt and beep.

Press

to stop and save recording.

Press

Secrecy

or to stop memo recording.

This will delete the memo.

Press

to stop and save the memo.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Answer Settings

Ring delay & Time saver

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to sETTInGs and press

3. RInG DELAy is displayed. Press

4. Scroll

Redial

Calls

Redial

to select between 2 RInGs and 9 RInGs for

the Ring delay setting or select TIME sAvER and press

Switch call screening at the base or handset on / off

When screening is switched on, you can hear your caller leaving a message from your handset or the base, and choose to interrupt and speak to the caller if desired. The default setting is On for the base and Off for the handset.

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to sETTInGs and press

3. Scroll

Calls

Redial

to either Bs sCREEnInG or Hs sCREEnInG. Press

4. Scroll

Redial

Calls

Redial

to choose On or OFF. Press

5. Press

Secrecy

to return to the previous menu level.

Call screening at the handset

If handset call screening has been turned on, when a caller is leaving a message the display will show sCREEn?

To screen the call (i.e. listen to the message being recorded via the handset earpiece or handsfree speaker), press

, the display

will show sCREEnInG.

If you want to speak to the caller, press

as they are leaving

their message.

Ring delay

Ring delay sets the number of times your BT Graphite 2500 will ring before the answer machine picks up your call and starts playing the outgoing message. You can change the Answer Delay setting to between 2-9 rings or Time Saver. The default is 5 rings.

For compatibility with BT 1571 or another voicemail service it is advisable to keep to the default setting or lower.

Time saver

When you ring in to access your messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 2 rings, if you do not have any new messages, it will answer after 6 rings. This means you can hang up knowing you have no new messages, saving you time and the cost of the call.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

The default setting is off.

Remote access

When switched on, you can call in from another phone to listen to your messages and operate your answering machine.

Remote access on / off

You can switch remote access on or off. When on, you can operate your answering machine from any other Touchtone

phone.

1. Press

, scroll

Redial

to Ans MACHInE. Press

2. Scroll

Calls

Redial

to sETTInGs and press

3. Scroll

Calls

Redial

to REMOTE ACC Press

4. Scroll

Redial

Calls

Redial

to On or OFF. Press

5. Press

Secrecy

to return to the previous menu level.

If you forget to switch on your answering machine before leaving home

1. Call your number from another phone and let it ring. After 20

rings the machine will switch on and answer your call.

2. When you hear the outgoing message, press

and then enter your 4 digit master PIN (original setting 0000). Play back your messages as shown below in ‘Operating your answering machine remotely’.

If you do not choose to switch your answering machine On, it will switch off when the call is ended.

Operating your answering machine remotely

1. Dial your phone number. When you hear your outgoing

message, press

. You will hear, “Please enter your

security code”.

2. Enter your 4 digit master PIN (default 0000), see page 39 for

more information about the PIN. If you have new messages, these will be played. Otherwise you will hear “You have no new messages” followed by the main menu.

If you enter the incorrect PIN code you will be allowed two further attempts, if it is still incorrect you will hear, “Thank you for calling”, and your BT Graphite 2500 will hang up. If you do not press any button for more than 10 seconds, your BT Graphite 2500 will hang up.

If the

is not recognised it may be because you have deactivated the remote access feature, see above “Remote access on / off” for details.

For more information on the master PIN code, see page 39.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

You can now use the keypad to operate your answering machine. Follow the announcements and instructions you hear:

Play all messages

Play new messages

Skip back during messages

Delete during messages

Skip forward during messages

Stop playback during messages

Press repeatedly to select the answering machine mode:

AnsWER & RECORD, AnsWER OnLy or AnsWERInG MACHInE OFF.

Play main menu

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Handsets that were supplied with your BT Graphite 2500 base are already registered to it as

HAnDsET 1,

HAnDsET 2 etc.

Each additional handset you buy must be registered with the base.

IMPORTANT

Before registration, make sure the handset batteries are fully charged and that you are close to the base.

Additional handsets

Up to 5 handsets can be registered and operated from the BT Graphite 2500 base.

If you buy new handsets to use with your BT Graphite 2500 they will have to be registered to the base before you can use them.

1. At the base: Press and hold

Find

for 5 seconds until you hear a

beep. You now have 60 seconds to register the handset.

2. At the handset: press

, scroll

Calls

Redial

to ADvAnCED sET

and press

3. If the handset has previously been registered to another base it

will show REGIsTRATIOn. If the handset has not previously been registered to a base it will show UnREGIsTERED, press

4. Enter the 4-digit master PIN (default setting 0000) and

press

. The display ashes PLEAsE WAIT. If you don’t enter

the PIN code within 30 seconds, the registration process will be aborted.

5. The handset will be automatically assigned the rst available

handset number, e.g. 2, 3, 4 or 5. You will hear a beep. The handset is now registered.

If registration does not work:

• Make sure there is no other electrical equipment very close by

that may interfere with the registration signal.

• Make sure you do not already have 5 handsets registered to

the base as the registration process will stop if you do.

• Try following steps 1-5 above again.

1. At the base: Press and hold

Find

for 5 seconds until you hear continuous beeping. You now have 60 seconds to register the handset.

2. At the handset: Follow the registration instructions given in

your handset’s user guide.

Cancel registration

Press

Secrecy

Naming additional handsets

Once you have registered additional handsets you may wish to give them a different name, see page 22.

IMPORTANT

DECT GAP Prole only guarantees that basic calling-functions will work correctly between different makes/ types of handset and base. There’s a possibility that certain services such as Caller Display will not work correctly.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Default settings

H/S Ringer Volume LEVEL 4

H/S Ringer Melody MELODY 1

B/S Ringer Volume LEVEL 5

B/S Ringer Melody MELODY 1

H/S Earpiece Volume VOLUME 3

H/S Speaker Volume VOLUME 3

H/S Key Beep ON

Auto Answer ON

Handset Name HANDSET

Date/Time 00:00 01/01/10

Base PIN code 0000

Language ENGLISH

Flash time 100ms

Pause time 2-5 seconds

Alarm OFF

Alarm tone MELODY 1

Alarm volume VOLUME 5

Redial List EMPTY

Phonebook memory UNCHANGED

Calls list EMPTY

Answer machine functions

Answer machine ON

Outgoing message ANSWER & RECORD

Outgoing message voice FEMALE

Ring Delay 5 RINGS

Remote access PIN 0000

Call screening ON

Base speaker volume 5

De-register a handset

1. Press

, scroll

Calls

Redial

to ADvAnCED sET and press

2. Scroll

Calls

Redial

to DE-REGIsTER and press

3. Enter the master PIN code (default setting: 0000) and press

4. A list of available handset numbers is displayed. Enter the

number of the handset you want to de-register.

5. Press

to conrm or

Secrecy

to cancel. You will hear a long

conrmation beep to indicate de-registration was successful.

Change master PIN

The master PIN is used for handset registration and de-registration. The PIN is 4 digits long, with a default setting of 0000.

The answer machine remote access PIN is the same as the master PIN. If you forget the master PIN you can reset the base to its default settings and the PIN will return to the default of 0000.

1. Press

, scroll

Calls

Redial

to ADvAnCED sET and press

2. Scroll

Calls

Redial

to PIn CODE and press

3. Enter the current PIN code (default setting: 0000) and press

4. Enter the new PIN and press

. If you make a mistake press

Secrecy

to delete a digit and then re-enter it.

5. Enter the new PIN again and press

to conrm.

Reset to default

This resets your BT Graphite 2500 to its default settings.

The redial and calls list will be deleted but the phonebook entries will remain.

1. Press

, scroll

Calls

Redial

to ADvAnCED sET and press .

2. Scroll

Calls

Redial

to PHOnE REsET and press

. Display shows

COnFIRM?

3. Press

to conrm or

Secrecy

to cancel.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Help

Phone does not work

• Have you activated the batteries correctly? See page 7.

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try

again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 21.

• Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 38.

No display

• The batteries may be at, dead or incorrectly inserted.

• Recharge or replace the batteries

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

icon ashes

• Is the handset registered correctly to the base, see page 38.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

You hear the busy tone when you press .

• Make sure the handset is in range of the base.

• Another handset registered to your BT Graphite 2500 base may be on the line.

Answering machine does not record any messages

• The memory may be full. Play and delete old messages, see pages 31 and 34.

• The answering machine might be switched off or set to Answer only. See pages 30 or 32.

Answering machine messages have the wrong date and time

• Have you set the date and time? See page 8.

Cannot access your messages from another phone

• Have you changed the master PIN code? See page 39. Always keep a note of the new PIN code in

a safe place. Reset the PIN, page 39.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 24.

• The caller may have withheld their number.

• An exact name/number match was not found in your directory. Check that you have stored the

full STD dialling code.

Cannot register a handset to a base

• You can register a total of up to 5 handsets to your BT Graphite 2500 base. Check that you have

not exceeded the limit.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference

when registering.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still

experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Graphite 2500 can interfere with other electrical equipment if it is placed

too close. It is recommended that you place your BT Graphite 2500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difculties please call the BT Graphite 2500 Helpline on 0808 100 6556*.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

General information

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and

private switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you may nd that the handset batteries are running out of charge more quickly.

This is a standard sign of wear and the batteries will need replacing.

1. Open the battery compartment cover.

2. Take out the old batteries and replace with 2 new AAA NiMH 550mAh batteries.

3. Press and push the battery compartment cover back on until it clicks into place.

New batteries should be rechargeable: Nickel Metal Hydride (NiMH), size AAA, capacity 550mAh.

For details on how to obtain spare rechargeable batteries, contact the BT Graphite Helpline on

0808 100 6556*.

WARNING

Do not immerse batteries in water or throw them into a re, or dispose of them with ordinary

domestic refuse. BT accepts no responsibility for damage caused to your BT Graphite 2500 by using any other types of batteries.

Safety information

• Only use the power supply suitable for the BT Graphite 2500 range. Using an unauthorised power

supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 052299.

If you have purchased a multiple pack the item code for the charger(s) mains power supply is

052300.

• Use only the approved rechargeable batteries supplied. For details on how to obtain spare

rechargeable batteries, contact the BT Graphite Helpline on 0808 100 6556*.

• Do not open the handset (except to replace the handset batteries) or the base. This could expose

you to high voltages or other risks. Contact the Helpline on 0808 100 6556* for all repairs.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

• If the keylock is switched on, it is still possible to make calls to the emergency numbers

(999/112/9999/9112).

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice from a qualied expert be sought before using this product in the

vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker tted you check with a medical expert before

using this product.

• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms

and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a re. There is a serious risk of explosion and/or the release of highly

toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the product. Never use a dry cloth as this may

cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries are being charged or during prolonged

periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.

• Do not stand your product on carpets or other surfaces which generate bres, or place it in

locations preventing the free ow of air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid

conditions, such as bathrooms.

• Do not expose your product to re, explosive or other hazardous conditions.

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that

you unplug the power and telephone line cord during an electrical storm.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Product disposal instructions

The symbol shown here and on the product means that the product is classed as

Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in

place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landll.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the

product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase

contract and ensure that this product is not mixed with other commercial waste for disposal.

Guarantee

Your BT Graphite 2500 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its

agent’s discretion, the option to replace the BT Graphite 2500 or any component thereof, (other than batteries), which is identied as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and

tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

Within the 12 month guarantee period:

If you experience difculty using the product, prior to returning your product, please read the

Help section beginning on page 40 or contact the BT Graphite Helpdesk for assistance on 0808 100 6556*. Additional answers to Frequently Asked Questions are available from www.bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation

(FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the

approval requirements for connection to the telephone network.

If you require technical assistance outside of the 12 month guarantee period, please call

BT’s approved technical support agent, Helpdesk Solutions on 0870 240 5029.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation

number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to

calculate the number of items which may be connected to any one telephone line. Your BT Graphite has a REN of 1.

A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With

different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0.

Only use approved base mains power supply, item code: 052299.

If you have purchased a BT Graphite 2500 multiple pack, the item code for the charger(s) mains

power supply is 052300.

Only use approved rechargeable NiMH AAA 550mAh batteries.

These products are available from the BT Graphite 2500 Helpline on 0808 100 6556*.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

R&TTE

This product is intended for use within the UK for connection to the public telephone network and

compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and

Telecommunications Terminal Equipment Directive 1999/5/EC.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

Declaration of Conformance

Hereby, CCT Marketing Ltd declares that this Graphite 2500 is in compliance with the essential

requirements and other relevant provisions of Directive 1999/5/EC.

If you would like a copy of the Declaration of Conformance, please visit www.bt.com/producthelp

Connecting to a switchboard

This product is intended for use within the UK for connection to the public telephone network and

compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access code you may have to wait for a moment while the

switchboard picks up an outside line so you will need to enter a pause in the dialling sequence.

Press and hold

until P appears in the display to insert a pause (P) before entering the

telephone number.

You may also need to enter a pause when storing international numbers or charge card numbers.

Recall (R)

You may need to use the recall function if you are connected to a switchboard/PBX (Private

Branch Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature.

User Guide formats

This document is also available in other formats, such as Large print, Braille and Audio CD.

If you would like a copy, please phone 0808 100 6556*.

Ofces worldwide

The se rvices de scribed in t his publica tion are subject t o availabili ty and may b e modied from tim e to time. Ser vices and equipme nt are provided subject to Br itish Telecommuni cations pl c’s respec tive standard condit ions of cont ract. Not hing in this pu blicatio n forms any par t of any contract.

Designed and produ ced by The Ar t & Design Par tnersh ip Ltd.

BT Gra phite 2500 ( 06/10) Iss ue 1

BT &

Working together, supporting energy saving products

BT & British Gas have joined forces to help our customers nd new ways to save energy

around the home, so we can all do our bit for the environment & save money too!

BT Graphite 3500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual