Brother MFC-495CW User Manual

USER’S GUIDE

MFC-495CW

Version 0

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-495CW

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration/.

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

Note

•You can check here for Brother driver updates.

•To keep your machine performance up to date, check here for the latest firmware upgrade (for Windows® only).

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

Note

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada:

1-877-BROTHER

http://www.brother.ca/

Description	Item
Ink Cartridge Standard <black>	LC61BK (Prints approx. 450 pages) 1
Ink Cartridge <cyan> (blue)	LC61C (Prints approx. 325 pages) 1
Ink Cartridge <magenta> (red)	LC61M (Prints approx. 325 pages) 1
Ink Cartridge <yellow>	LC61Y (Prints approx. 325 pages) 1
Premium Plus Glossy Finish Photo Paper
(Letter size / 20 sheets)	BP71GLTR
(4" × 6" size / 20 sheets)	BP71GP

Matte Finish Inkjet Paper
(Letter size / 25 sheets)	BP60ML (USA only)

Plain Finish Inkjet Paper
(Letter size / 100 sheets)	BP60PL100 (USA only)

Telephone Line Cord	LG3077001 (USA only)

User's Guide	LX1508001 (English for USA and Canada)
	LX1508002 (French for Canada)

1 For more information about the replacement consumables, visit us at http://www.brother.com/pageyield.

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® One-Year Limited Warranty and Replacement Service

(USA Only)

Who is covered:

This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery, refill ribbons, therma PLUS paper and thermal paper.

Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

Machines: one year from the original purchase date.

Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:

1Physical damage to this Product;

2Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or software used with this Product (including but not limited to damage resulting from

use of non Brother®-brand parts and Consumable and Accessory Items);

4Consumable and Accessory Items that expired in accordance with a rated life;

5Problems arising from other than defects in materials or workmanship; and,

6Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877- 276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole

Brother® One-Year Limited Warranty and Replacement Service

(USA Only)

discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother’s Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to

the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

This warranty gives you certain rights and you may also have other rights that may vary from state to state.

This Limited Warranty (and Brother’s obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and

(3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product.

BROTHER MULTIFUNCTION CENTER / FAX MACHINE

LIMITED WARRANTY (Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother's sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada. This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.

The use of supplies or consumable items that are non-Brother products may void your warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of.

Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the end-user/purchaser to a “Brother” Authorized Service Centre, together with your Canadian Proof of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures.

For Laser units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the warranty. BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres throughout Canada.

For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1-877-BROTHER.

Internet support: support@brother.ca or browse Brother's Web Site www.brother.ca.

Table of Contents
Section I General
1	General Information	2
	Using the documentation.......................................................................................	2
	Symbols and conventions used in the documentation ....................................	2
	Accessing the Software User’s Guide and Network User’s Guide ........................	2
	Viewing Documentation...................................................................................	2
	Accessing Brother Support (Windows®)................................................................	5
	Control panel overview ..........................................................................................	6
	LCD screen......................................................................................................	8
	Basic Operations .............................................................................................	8
2	Loading paper and documents	9
	Loading paper and other print media.....................................................................	9
	Loading envelopes and postcards.................................................................	11
	Loading photo paper......................................................................................	13
	Removing small printouts from the machine .................................................	15
	Printable area ................................................................................................	16
	Acceptable paper and other print media..............................................................	17
	Recommended print media ...........................................................................	17
	Handling and using print media .....................................................................	17
	Choosing the right print media.......................................................................	19
	Loading documents .............................................................................................	21
	Using the ADF ...............................................................................................	21
	Using the scanner glass ................................................................................	22
	Scannable area .............................................................................................	23
3	General setup	24
	On/Off key ...........................................................................................................	24
	Turning the machine off.................................................................................	24
	Turning the machine on.................................................................................	24
	Mode Timer..........................................................................................................	24
	Paper settings......................................................................................................	25
	Paper Type ....................................................................................................	25
	Paper Size .....................................................................................................	25
	Volume Settings...................................................................................................	26
	Ring Volume ..................................................................................................	26
	Beeper Volume..............................................................................................	26
	Speaker Volume ............................................................................................	27
	Automatic Daylight Saving Time..........................................................................	27
	Sleep Mode .........................................................................................................	27
	LCD screen..........................................................................................................	28
	LCD Contrast.................................................................................................	28
	Setting the backlight brightness.....................................................................	28
	Setting the Dim Timer for the backlight ........................................................	28
	Setting the Wallpaper ....................................................................................	28

vii

4	Security features	29
	TX Lock................................................................................................................	29
	Setting and changing the TX Lock password ................................................	29
	Turning TX Lock on/off ..................................................................................	30

Section II Fax

5	Sending a Fax	32
	Entering Fax mode ..............................................................................................	32
	Faxing from the ADF ....................................................................................	32
	Faxing from the scanner glass ......................................................................	32
	Faxing A4 size documents from the scanner glass .......................................	33
	Color fax transmission ...................................................................................	33
	Canceling a fax in progress ...........................................................................	33
	Broadcasting (Black & White only) ......................................................................	34
	Canceling a Broadcast in progress................................................................	35
	Additional sending operations..............................................................................	35
	Sending faxes using multiple settings ...........................................................	35
	Contrast .........................................................................................................	36
	Changing fax resolution.................................................................................	36
	Dual Access (Black & White only) .................................................................	37
	Real Time Transmission................................................................................	37
	Overseas Mode .............................................................................................	37
	Delayed Faxing (Black & White only) ............................................................	37
	Delayed Batch Transmission (Black & White only) .......................................	38
	Checking and canceling waiting jobs.............................................................	38
	Setting your changes as the new default.......................................................	38
	Restoring all settings to the factory settings ..................................................	39
	Sending a fax manually .................................................................................	39
	Sending a fax at the end of a conversation ...................................................	39
	Out of Memory message ...............................................................................	39

viii

6	Receiving a Fax	40
	Receive modes....................................................................................................	40
	Choose the correct Receive Mode ................................................................	40
	Using receive modes ...........................................................................................	42
	Fax Only ........................................................................................................	42
	Fax/Tel...........................................................................................................	42
	Manual...........................................................................................................	42
	External TAD .................................................................................................	42
	Receive mode settings ........................................................................................	43
	Ring Delay .....................................................................................................	43
	F/T Ring Time (Fax/Tel mode only)...............................................................	43
	Easy Receive.................................................................................................	44
	Memory Receive (Black & White only) ................................................................	44
	Fax Forwarding..............................................................................................	44
	Paging ...........................................................................................................	45
	Fax Storage ...................................................................................................	46
	PC Fax Receive (Windows® only).................................................................	46
	Turning off Memory Receive Operations.......................................................	47
	Changing Memory Receive Operations.........................................................	48
	Additional receiving operations............................................................................	48
	Printing a reduced incoming fax ....................................................................	48
	Receiving a fax at the end of a conversation.................................................	49
	Receiving faxes into memory when paper tray is empty ...............................	49
	Printing a fax from the memory .....................................................................	49
	Remote Retrieval.................................................................................................	50
	Setting a Remote Access Code.....................................................................	50
	Using your Remote Access Code..................................................................	50
	Remote Fax commands ................................................................................	51
	Retrieving fax messages ...............................................................................	52
	Changing your Fax Forwarding number ........................................................	52
7	Telephone Services and External devices	53
	Voice operations ..................................................................................................	53
	Tone or Pulse (Canada only).........................................................................	53
	Fax/Tel mode.................................................................................................	53
	Telephone services..............................................................................................	53
	Voice Mail ......................................................................................................	53
	Distinctive Ring..............................................................................................	54
	Caller ID.........................................................................................................	57
	Connecting an external TAD (telephone answering device)................................	58
	Connections...................................................................................................	59
	Recording an outgoing message (OGM) on an external TAD.......................	59
	Special line considerations ............................................................................	60
	Multi-line connections (PBX) .........................................................................	61
	External and extension telephones......................................................................	62
	Connecting an external or extension telephone ............................................	62
	Using external and extension telephones......................................................	62
	Using a non-Brother cordless external telephone .........................................	63
	Using remote codes.......................................................................................	63

8	Dialing and storing numbers	64
	How to Dial ..........................................................................................................	64
	Manual dialing ...............................................................................................	64
	Speed Dialing ................................................................................................	64
	Search ...........................................................................................................	64
	Fax Redial .....................................................................................................	65
	Outgoing Call ................................................................................................	65
	Caller ID history .............................................................................................	66
	Storing numbers ..................................................................................................	66
	Storing a pause .............................................................................................	66
	Storing Speed Dial numbers..........................................................................	66
	Changing Speed Dial names or numbers......................................................	68
	Setting up groups for broadcasting................................................................	69
	Dialing Access codes and credit card numbers.............................................	71
9	Printing Reports	72
	Fax reports...........................................................................................................	72
	Transmission Verification Report...................................................................	72
	Fax Journal (activity report) ...........................................................................	72
	Reports ................................................................................................................	73
	How to print a report ......................................................................................	74
10	Polling	75
	Polling overview...................................................................................................	75
	Polling receive .....................................................................................................	75
	Setup to receive polling .................................................................................	75
	Sequential polling (Black & White only).........................................................	75
	Polled transmit (Black & White only)....................................................................	76
	Setup for polled transmit................................................................................	76

Section III Copy
11	Making copies	78
	How to copy .........................................................................................................	78
	Entering Copy mode......................................................................................	78
	Making a single copy .....................................................................................	78
	Making multiple copies ..................................................................................	78
	Stop copying..................................................................................................	78
	Copy settings .......................................................................................................	79
	Changing copy quality ...................................................................................	79
	Enlarging or reducing the image copied ........................................................	79
	Making N in 1 copies or a poster (Page Layout) ..........................................	80
	Sorting copies using the ADF ........................................................................	82
	Adjusting Brightness and Contrast ................................................................	82
	Ink Save Mode...............................................................................................	83
	Paper Options................................................................................................	83
	Book Copy .....................................................................................................	84
	Watermark Copy............................................................................................	85
	Setting your changes as the new default.......................................................	86
	Restoring all settings to the factory settings ..................................................	86
	‘Out of Memory’ message....................................................................................	87
Section IV Direct Printing
12	PhotoCapture Center®: Printing photos from a memory card or
	USB Flash memory drive	90
	PhotoCapture Center® Operations ......................................................................	90
	Printing from a memory card or USB Flash memory drive without a PC.......	90
	Scanning to a memory card or USB Flash memory drive without a PC ........	90
	Using PhotoCapture Center® from your computer ........................................	90
	Using a memory card or USB Flash memory drive .......................................	90
	Memory cards, USB Flash memory drive and folder structures ....................	91
	Getting started .....................................................................................................	92
	Entering PhotoCapture mode ........................................................................	93
	Print Images.........................................................................................................	93
	View Photos...................................................................................................	93
	Print Index (Thumbnails) ...............................................................................	94
	Printing Photos ..............................................................................................	94
	Enhance Photos ............................................................................................	95
	Search by Date..............................................................................................	98
	Print All Photos ..............................................................................................	99
	Slide Show.....................................................................................................	99
	Trimming......................................................................................................	100
	DPOF printing..............................................................................................	100

	PhotoCapture Center® print settings .................................................................	101
	Print Quality .................................................................................................	102
	Paper options ..............................................................................................	102
	Adjusting Brightness, Contrast and Color....................................................	103
	Cropping ......................................................................................................	104
	Borderless printing.......................................................................................	104
	Print Date.....................................................................................................	104
	Setting your changes as the new default.....................................................	105
	Restoring all settings to the factory settings ................................................	105
	Scan to a memory card or USB Flash memory drive ........................................	105
	Entering Scan mode ....................................................................................	105
	How to scan to a memory card or USB Flash memory drive.......................	106
	Auto Crop ....................................................................................................	107
	How to set a new default .............................................................................	108
	How to reset to the factory settings .............................................................	108
	Understanding the Error Messages ...................................................................	108
13	Printing photos from a camera	109
	Printing photos directly from a PictBridge camera.............................................	109
	PictBridge requirements ..............................................................................	109
	Setting your digital camera ..........................................................................	109
	Printing Images............................................................................................	110
	DPOF printing..............................................................................................	111
	Printing photos directly from a digital camera (without PictBridge)....................	111
	Printing Images............................................................................................	112
	Understanding the Error Messages ...................................................................	112

Section V Software

Software and Network features

114

xii

Section VI Appendixes
A	Safety and Legal	116
	Choosing a location ...........................................................................................	116
	To use the machine safely.................................................................................	117
	Important safety instructions........................................................................	122
	Standard telephone and FCC Notices (These notices are in effect on
	models sold and used in the United States only.) ...................................	123
	Federal Communications Commission (FCC) Declaration of Conformity
	(USA only) ...............................................................................................	125
	Industry Canada Compliance Statement (Canada only) .............................	125
	LAN connection ...........................................................................................	126
	International ENERGY STAR® Qualification Statement..............................	126
	Legal limitations for copying ..............................................................................	127
	Trademarks........................................................................................................	128
B	Troubleshooting and Routine Maintenance	129
	Troubleshooting ................................................................................................	129
	If you are having difficulty with your machine ..............................................	129
	Dial Tone ....................................................................................................	139
	Telephone line interference .........................................................................	139
	Error and Maintenance messages.....................................................................	140
	Error animation ............................................................................................	146
	Transferring your faxes or Fax Journal report .............................................	146
	Document jam ............................................................................................	147
	Printer jam or paper jam ..............................................................................	148
	Routine maintenance.........................................................................................	151
	Replacing the ink cartridges ........................................................................	151
	Cleaning the outside of the machine ...........................................................	153
	Cleaning the scanner...................................................................................	154
	Cleaning the machine’s printer platen .........................................................	154
	Cleaning the paper pick-up rollers...............................................................	155
	Cleaning the print head ...............................................................................	155
	Checking the print quality ............................................................................	156
	Checking the print alignment .......................................................................	157
	Checking the ink volume .............................................................................	157
	Machine Information ..........................................................................................	158
	Checking the serial number.........................................................................	158
	Reset functions............................................................................................	158
	How to reset the machine............................................................................	158
	Packing and shipping the machine....................................................................	159

xiii

C	Menu and Features	162
	On-screen programming....................................................................................	162
	Menu table...................................................................................................	162
	Memory storage...........................................................................................	162
	Mode and menu keys ........................................................................................	162
	Menu table...................................................................................................	163
	Entering Text ...............................................................................................	182
D	Specifications	183
	General ..............................................................................................................	183
	Print media.........................................................................................................	184
	Fax.....................................................................................................................	185
	Copy ..................................................................................................................	187
	PhotoCapture Center®.......................................................................................	188
	PictBridge ..........................................................................................................	189
	Scanner .............................................................................................................	190
	Printer ................................................................................................................	191
	Interfaces ...........................................................................................................	192
	Computer requirements .....................................................................................	193
	Consumable items .............................................................................................	194
	Network (LAN) ...................................................................................................	195
	Wireless one-push configuration .................................................................	196
E	Glossary	197
F	Index	201

xiv

Section I

General

General Information	2
Loading paper and documents	9
General setup	24
Security features	29

1 General Information

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

Bold	Bold typeface identifies specific
	keys on the machine’s control
	panel.

Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier Text in Courier New font New identifies messages on the

LCD of the machine.

WARNING

Warnings tell you what to do to prevent possible personal injury.

CAUTION

Cautions specify procedures you must follow or avoid to prevent possible minor injuries.

IMPORTANT

IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

AccessingtheSoftware

User’s Guide and

Network User’s Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of the Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the Software User’s Guide and Network User’s Guide that are on the CD-ROM.

Viewing Documentation

Viewing Documentation (Windows®)

To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the programs group, and then choose

User’s Guides in HTML format.

If you have not installed the software, you can find the documentation by following the instructions below:

a Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive.

Note

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click your model name.

c If the language screen appears, click your language. The CD-ROM top menu will appear.

d Click Documentation.

e Click the documentation you want to read.

HTML documents: Software User’s Guide and

Network User’s Guide in HTML format.

This format is recommended for viewing on your computer.

PDF documents:

User’s Guide for stand-alone operations, Software User’s Guide and Network User’s Guide in PDF format.

This format is recommended for printing the manuals. Click to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

General Information

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as 1 follows:

Software User’s Guide

Scanning

(Windows® 2000 Professional/ Windows® XP and Windows Vista®)

ControlCenter3

(Windows® 2000 Professional/ Windows® XP and Windows Vista®)

Network Scanning

(Windows® 2000 Professional/ Windows® XP and Windows Vista®)

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides

The complete ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides can be viewed from the Help selection in the ScanSoft™ PaperPort™ 11SE application.

How to find Network setup instructions

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point supports SecureEasySetup™, Wi-Fi Protected Setup or AOSS™, follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

Chapter 1

Viewing Documentation (Macintosh)

a Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon. c Double-click your language folder.

d Double-click top.html to view Software User's Guide and Network User's Guide in HTML format.

e Click the documentation you want to read:

Software User’s Guide

Network User’s Guide

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

Scanning

(Mac OS X 10.3.9 - 10.5.x)

ControlCenter2

(Mac OS X 10.3.9 - 10.5.x)

Network Scanning

(Mac OS X 10.3.9 - 10.5.x)

Presto! PageManager User’s Guide

The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Accessing Brother

Support (Windows®)

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Brother CD-ROM.

Click Brother Support on the top menu. The following screen will appear:

To access our web site (http://www.brother.com), click

Brother Home Page.

To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information.

To access the USA Brother online shopping mall (http://www.brothermall.com) for additional product and services information, click Brother Mall.com.

To access Canada’s Brother online shopping mall (http://www.brother.ca) for additional product and services information, click Shop Online (Canada).

For the latest news and product support information (http://solutions.brother.com), click Brother Solutions Center.

To visit our web site for original/genuine Brother Supplies (http://www.brother.com/original/),

click Supplies Information.

General Information

To access the Brother CreativeCenter (http://www.brother.com/creativecenter/)

for FREE photo projects and printable	1
downloads, click

Brother CreativeCenter.

To return to the top menu, click Back or if you are finished, click Exit.

Chapter 1

Control panel overview

9	8

1Fax and telephone keys:

Redial/Pause

Redials the last 30 numbers called. It also inserts a pause when programming quick dial numbers.

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start.

Also, press this key after picking up the handset of the external telephone during the F/T pseudo/double-ring.

2Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(Canada only) The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone.

3Mode keys:

Fax

Lets you access Fax mode.

Scan

Lets you access Scan mode.

Copy

Lets you access Copy mode.

Photo Capture

Lets you access PhotoCapture Center® mode.

4Menu keys:

Volume keys

d c

While the machine is idle, you can press these keys to adjust the ring volume.

Speed Dial key

Press to store Speed Dial and

Group numbers in the machine’s memory.

Lets you store, look up, and dial numbers that are stored in the memory.

d or c

Press to scroll backward or forward to a menu selection.

Also, press to choose options.

General Information

Mem.

Fax

12:45

12.21.2009

a or b

Press to scroll through the menus and options.

Access the main menu.

Clear/Back

Press to delete characters or to go back to the previous menu level.

Lets you choose a setting.

5 Start keys:

Color Start

Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scanning setting in the ControlCenter software).

Black Start

Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black & white depending on the scanning setting in the ControlCenter software).

6 Stop/Exit

Stops an operation or exits the menu.

7Ink

Lets you clean the print head, check the print quality, and check the available ink volume.

8LCD (liquid crystal display)

Displays messages on the screen to help you set up and use your machine.

Also, you can adjust the angle of the LCD screen by lifting it.

9On/Off

You can turn the machine on and off.

If you turn the machine off, it will still periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times.

Chapter 1

LCD screen

The LCD shows the current machine status when the machine is idle.

1	2	3	4
	Mem.

Fax

12:45

12.21.2009

1Wireless Status

A four level indicator shows the current wireless signal strength if you are using a wireless connection.

Max

2Memory Status

Lets you see the available memory in the machine.

3Ink indicator

Lets you see the available ink volume.

4Current Receive Mode

Lets you see the current receive mode.

Fax (Fax only)

F/T (Fax/Tel)

TAD (External TAD)

Mnl (Manual)

5Faxes in memory

Shows how many received faxes are in the memory.

Basic Operations

The following steps show how to change a setting in the machine. In this example the Mode Timer setting is changed from

2 minutes to 30 seconds.

a Press Menu.

b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Mode Timer. d Press d or c to choose 30Secs.

General Setup

Mode Timer	30Secs
Paper Type	Plain Paper
Paper Type	Plain Paper
Paper Size	Letter
Volume
Volume
Auto Daylight	Off
Auto Daylight	Off

MENU	Select & Press	OK

Press OK.

You can see the current setting on the LCD:

General Setup

Mode Timer	30Secs
Paper Type	Plain Paper
Paper Type	Plain Paper

Paper Size	Letter
Volume
Volume

Auto Daylight	Off
Auto Daylight	Off


MENU	Select & Press	OK

e Press Stop/Exit.

2 Loading paper and documents

Loading paper and other print media

Note

To print on Photo (4" × 6") or Photo L (3.5" × 5") paper, you must use the photo bypass tray. (See Loading photo paper on page 13.)

a If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine.

c With both hands, gently press and slide
the paper side guides (1) and then the	2
paper length guide (2) to fit the paper	2

size.

Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

b Lift the output paper tray cover (1).

Chapter 2

Note

When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray.

e Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray.

d Fan the stack of paper well to avoid paper jams and misfeeds.

IMPORTANT

Always make sure that the paper is not curled or wrinkled.

IMPORTANT

Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems.

f Gently adjust the paper side guides (1) to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

g Close the output paper tray cover.

h Slowly push the paper tray completely into the machine.

i While holding the paper tray in place, pull out the paper support () until it clicks, and then unfold the paper support flap ().

IMPORTANT

DO NOT use the paper support flap for Legal size paper.

Loading paper and documents

	Loading envelopes and
	postcards
	About envelopes	2
	Use envelopes that weigh from 20 to 25 lb	2
	Use envelopes that weigh from 20 to 25 lb
	(80 to 95 g/m2).
	Some envelopes need margin settings to
	be set in the application. Make sure you
	do a test print first before printing many
	envelopes.

IMPORTANT

DO NOT use any of the following types of envelopes, as they will cause paper feed problems:

•That are of a baggy construction.

•That are embossed (have raised writing on them).

•That have clasps or staples.

•That are pre-printed on the inside.

Glue	Double flap

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

Loading envelopes and postcards

a Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible.

IMPORTANT

If envelopes or postcards are ‘doublefeeding’, put one envelope or postcard in the paper tray at a time.

b Put envelopes or postcards in the paper tray with the address side down and the leading edge in first as shown in the illustration. With both hands, gently press and slide the paper side

guides (1) and paper length guide (2) to fit the size of the envelopes or postcards.

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap.

b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration.

c Adjust the size and margin in your application.

Loading paper and documents

Loading photo paper

Note

In Canada, the photo bypass tray is	2
called the photo paper tray.

Use the photo bypass tray, which is located on the top of the output paper tray cover, to print on Photo (4" × 6") and Photo L (3.5" × 5") size paper. When you use the photo bypass tray, you do not have to take out the paper that is in the tray beneath it. (For the maximum number of photo cards you can load, see Paper weight, thickness and capacity on page 20.)

a Squeeze the blue photo bypass tray release button (1) using your right index finger and thumb and push the photo bypass tray forward until it clicks into the photo printing position (2).

Photo Bypass Tray

Chapter 2

b Press and slide the paper side

guides (1) and paper length guide (2) to fit the paper size.

c Put the photo paper into the photo bypass tray and gently adjust the paper side guides to the paper.

Make sure the paper side guides touch the sides of the paper.

Check that the paper is flat in the tray.

Note

•Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems.

•Always make sure that the paper is not curled or wrinkled.

d When you have finished printing photos return the photo bypass tray to the Normal printing position. If you do not, you will get No Paper Fed errors when you use Letter or Legal size paper.

Squeeze the blue photo bypass tray release button (1) using your right index finger and thumb and pull the photo bypass tray back until it clicks (2).

+ 194 hidden pages

Brother MFC-495CW User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

Table of Contents

1 General Information

Using the documentation

Symbols and conventions used in the documentation

Viewing Documentation

Viewing Documentation (Windows®)

How to find Scanning instructions

How to find Network setup instructions

Viewing Documentation (Macintosh)

How to find Scanning instructions

How to find Network setup instructions

Control panel overview

LCD screen

Basic Operations

2 Loading paper and documents

Loading paper and other print media

About envelopes

Loading envelopes and postcards

Loading photo paper