Brother FAX-1800C User Manual

OWNER’S MANUAL

FAX-1800C

If You Need to Call Customer Service

Please complete the following information for future reference:

Model Number: FAX-1800C

Serial Number:*

Date of Purchase:

Place of Purchase:

*The serial number is on the back of the unit. Retain this Owner’s Manual with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service.

Brother Numbers

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the fax machine. Calls must be made from within that country.

Brother fax-back system

Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your fax machine using this manual, call our fax-back system and follow the voice prompts to receive faxed instructions about using the system and an index of fax-back subjects.

In USA:	1-800-521-2846
In Canada:	1-800-681-9838
	1-514-685-5381 In Montreal

(For USA only) The Brother fax-back system number has been preprogrammed on One Touch key 1.

Frequently Asked Questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/ Multi-Function Center needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the “Solutions” section to learn how to get the most from your Brother product. Visit us at:

http://solutions.brother.com

You can check here for Brother Printer Driver updates.

For Customer Service

In USA: 1-800-284-4329 (voice)

1-908-575-8790 (fax)

1-800-284-3238 (TTY service for the hearing-impaired)

In Canada: 1-800-853-6660 (voice)

1-514-685-4898 (fax)

1-514-685-6464 (voice) In Montreal

Dealers/Service Centers (For USA Only)

For the name of a Brother authorized dealer or service center, call 1-800-284-4357.

Service Centers (For Canada Only)

For service center addresses in Canada, call 1-800-853-6660.

B R O T H E R N U M B E R S

Ordering Accessories and Supplies

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the fax machine. Calls must be made from within that country.

For best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of Brother accessories and supplies available for purchase.)

In USA:	1-888-879-3232 (voice)
	1-800-947-1445 (fax)
	http://www.brothermall.com
In Canada: 1-800-668-2768 (voice)

Description		Item
Ink Cartridge <black>		LC21BK

Ink Cartridge <cyan>(blue)		LC21C

Ink Cartridge <magenta>(red)		LC21M

Ink Cartridge <yellow>		LC21Y

Power Protector for A/C Power and		QPD120
Phone Line

Telephone Line Cord		LG3077001

Telephone Handset		LE0446011

Handset Curled Cord		LE6681001

Paper Wire Extension		UU1309001

Document Wire Extension		LE3305001

Document Support		UU2080008

Paper Tray		UU2069008

Card Stock Support		LE6486002

Owner’s Manual		LE6598001

ii O R D E R I N G A C C E S S O R I E S A N D S U P P L I E S

Notice – Disclaimer of Warranties

(For USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

N O T I C E – D I S C L A I M E R O F W A R R A N T I E S iii

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE

(For USA Only)

This warranty gives you certain rights and you may also have other rights that may vary from state to state.

This warranty is given only to the first end-use purchaser of the accompanying product (referred to in this warranty as “this Product”).

What is covered: Brother warrants to you for the Warranty Period that there are no defects in the materials, workmanship or Year 2000 compliance of this Product. The “Warranty Period” is 1 year from the date you purchased this product. The “Warranty Period” for consumable items, such as Print Heads, Toner, Drums, Ink Cartridges, Print Cartridges, Refill Ribbons, Therma PLUS Paper and Thermal Paper, etc. is 90 days from the date of purchase, or the rated life of the Consumable item, whichever is shorter.

What is NOT covered: This warranty is VOID -- that is, this Product has no warranty -- if: (1) you did not purchase this Product from an authorized Brother reseller within the United States, (2) this Product has been serviced, modified or tampered with by anyone other than an Authorized Service Representative of Brother, (3) the serial number has been modified, defaced or removed from this Product, (4) this Product has been abused or damaged, or the recommended monthly volume has been exceeded, (5) non Brother®-brand or non Brother approved parts, supplies, power supplies or other accessories have been used with this Product, or (6) this Product has been transported without the proper preparation and packaging.

What to do if you think your Product is defective:

Call our Customer Service Hotline at 1-800-284-4329, or if you suspect a defect in materials or workmanship in this Product, you can report it to a Brother Authorized Service Center. During the Warranty Period, supply Brother’s representative with a copy of your dated bill of sale showing that this Product was purchased within the United States. For the name of your Brother Authorized Service Center, call 1-800-521-2846. After contacting the Brother Authorized Service Center, you may be required to

deliver or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

What Brother will do: Brother (or its Authorized Service Center) will evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, Brother (or its Authorized Service Center) will repair or (at Brother’s option) replace the Product with a product that performs the same functions and performs as well as the original Product. Brother reserves the right to supply refurbished or remanufactured replacement parts provided that the replacement parts conform to the manufacturer’s specifications for new products. The repaired or replacement product will be returned to you at no cost.

Exchange Service:

When an exchange is authorized, Brother will exchange your non-working product with a refurbished or remanufactured product that conforms to the manufacturer’s specifications for new products. The refurbished or remanufactured Product you receive will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Product that is sent to you and must return (or be billed up to the cost of a new product) your original nonworking product, which shall become the property of Brother. You must call Brother Customer Service and if the representative cannot correct the product’s malfunction over the telephone and you elect the exchange service, you must provide information pertaining to this Product and you must also provide a valid major credit card number. Your credit card will be charged up to the cost of a new Product if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the malfunctions of your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product;

iv L I M I T E D W A R R A N T Y ( U S A )

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE

(For USA Only)

or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The Brother Customer Service Representative will ship the exchange Product via next business day delivery courier service, with return instructions and prepaid return air bill. Follow the return instructions. You must return the original Product in the same shipping carton in which the exchanged Product was received and include a copy of proof of purchase (bill of sale). Retain your original accessory items and a copy of the return air bill, signed by the courier.

Limitations:

Repair or replacement as described above is your sole and exclusive (that is, your only) remedy if this Product is defective. Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

This Limited Warranty (and Brother’s obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Product Support: Toll-free customer service and technical support is available for hardware operational assistance at 1-800-284-4329. At any time, free technical support in the form of Frequently Asked Questions, troubleshooting tips and service center locator is available through our fax-back system at 1-800-521-2846 or Brother’s Internet Web Site (www.brother.com). Now you can visit us on-line (www.brothermall.com), your complete source for genuine Brother Accessories and Supplies.

BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BLVD. BRIDGEWATER, NEW JERSEY 08807-0911

Please record your model and serial numbers and your date and location of Purchase below for your records. Keep this information with your proof of purchase (bill of sale) in case your Product is lost, stolen or requires service.

Model # _______________________

Serial #________________________

Date of purchase: _______________

Store where purchased:___________

Location of store: ________________

Important: We recommend that you keep all original packing materials, in the event that you ship this product.

L I M I T E D W A R R A N T Y ( U S A )

BROTHER FACSIMILE MACHINE

LIMITED WARRANTY

(For Canada Only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service

Centers, will repair this Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables

(including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a

Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the Facsimile and will

VOID the Warranty. (Refer to your Operation Manual for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your Operation Manual for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED

INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO

THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its

Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-800-853-6660. Within Montreal, please call 685-6464. Internet support: support@brother.ca or browse

Brother’s Web Site: www.brother.com

Brother International Corporation (Canada) Ltd.

1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6

vi L I M I T E D W A R R A N T Y ( C A N A D A )

Quick Reference Guide

Sending Black & White

Faxes

Automatic Transmission

1Place the original face down in the ADF.

2Enter the fax number using One Touch, Speed Dial, Search or the dial pad.

3Press Black Fax Start.

Sending a Cover Page

1Place the original face down in the ADF.

2Press Menu/Set, 2, 2, 7.

3When NEXT FAX ONLY? appears, press Menu/Set.

4Press or to select ON, and then press Menu/Set.

5Press or to select a comment, and then press Menu/Set.

6Enter two digits to indicate the number of pages being sent, and then press Menu/Set.

7Press 1 to select additional settings

—OR—Press 2 if you are ready to fax.

8Enter the fax number.

9Press Black Fax Start.

Real Time Transmission

You can send faxes in real time.

1Place the original face down in the ADF.

2Press Menu/Set, 2, 2, 5.

3Press or to select ON, and then press Menu/Set—OR—For the next transmission only, press or

to select NEXT FAX ONLY, and then press Menu/Set.

4 For the next fax only, press or to

select ON, and then press

Menu/Set.

5Press 1 to select additional settings

—OR—Press 2 to fax.

6Enter the fax number.

7Press Black Fax Start.

Receiving Faxes

Select Receive Mode

Press Receive Mode to select

FAX ONLY, FAX/TEL, TAD:ANSWER MACH. or

MANUAL. If you select FAX/TEL, make sure to set Ring Delay and F/T Ring Time.

Manual Reception

1Pick up the handset.

2Press Black Fax Start if you hear fax tones (beeps).

3When the LCD shows RECEIVING, replace the handset.

vii

Storing Numbers

Storing One Touch Dial

Numbers

1Press Menu/Set, 2, 3, 1.

2Press the One Touch key where you want to store the number.

3Enter a number (up to 20 digits), and then press Menu/Set.

4Enter a name (or leave it blank), and then press Menu/Set.

5Press Stop/Exit.

Storing Speed Dial Numbers

1Press Menu/Set, 2, 3, 2.

2Enter a two-digit Speed Dial number, and then press Menu/Set.

3Enter a number (up to 20 digits), and then press Menu/Set.

4Enter a name (or leave it blank), and then press Menu/Set.

5Press Stop/Exit.

Telephone Operation

One Touch Dialing / Speed

Dialing

1Pick up the handset—OR—Press Hook/Hold and listen for a dial tone.

2When you hear the dial tone, press the One Touch key of the location you want to call

—OR—Press Search/Speed Dial, press #, then press the twodigit Speed Dial number. (If you pressed Hook/Hold to dial, pick up the handset when the other party answers.)

3To hang up, replace the handset.

Search/Speed Dial

1Press Search/Speed Dial, then enter the first letter of the name you’re looking for.

2Press or to search the memory.

3When the name is displayed, lift the handset—OR—Press Hook/Hold.

4Press Black Fax Start to dial. (If you pressed Hook/Hold to dial, pick up the handset when the other party answers.)

5To hang up, replace the handset.

Making Copies

Making a Single Copy

1Place the original face down in the ADF.

2Press Black Copy or Color Copy.

Making Multiple Copies

1Place the original face down in the ADF.

2Use the dial pad to enter the number of copies you want (up to 99).

3Press Black Copy or Color Copy.

Brother fax-back system: In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381

(In Montreal)

Brother Global Web Site: http://www.brother.com

Frequently Asked Questions (FAQs) and Product Support:

http://solutions.brother.com

Brother Accessories & Supplies:

In USA:	1-888-879-3232	(voice)
	1-800-947-1445	(fax)

http://www.brothermall.com

In Canada: 1-800-668-2768 (voice)

viii

Table of Contents

1	Introduction...................................................................	1-1
	Using This Manual .....................................................................	1-1
	Finding Information.............................................................	1-1
	Conventions Used in this Manual........................................	1-1
	Test Sheet Procedure and Product Registration
	(For USA Only) ......................................................................	1-2
	FAX-1800C Control Panel Overview ........................................	1-3
	About Fax Machines ..................................................................	1-5
	Custom Features ..................................................................	1-5
	Do You Have Voice Mail on the Phone Line? ...............	1-5
	Why Should There Be Trouble? .....................................	1-5
	How Can You Avoid Possible Problems? ......................	1-5
	Fax Tones and Handshake...................................................	1-5
	ECM (Error Correction Mode)............................................	1-6

2	Assembly and Connections ..........................................	2-1
	Packing List................................................................................	2-1
	Choosing a Location...................................................................	2-2
	Assembly ....................................................................................	2-3
	Removing the Protective Yellow Bar..................................	2-3
	Setting Up the Fax Machine ................................................	2-4
	Loading Paper in the Multi-Purpose Sheet Feeder
	(Paper Cassette) ..............................................................	2-8
	Installing the Ink Cartridges ................................................	2-9
	Important.......................................................................	2-11
	Connecting the Fax Machine....................................................	2-13
	Connecting an External Telephone ...................................	2-13
	Connecting an External Telephone
	Answering Device (TAD).............................................	2-13
	Sequence .......................................................................	2-13
	Connections...................................................................	2-14
	Recording Outgoing Message (OGM)..........................	2-15
	Special Line Considerations ..............................................	2-15
	Roll Over Phone Lines..................................................	2-15
	Two-Line Phone System...............................................	2-15
	Converting Telephone Wall Outlets .............................	2-16
	Installing fax machine, External Two-Line TAD and
	Two-Line Telephone ................................................	2-16

Multi-Line Connections (PBX) .........................................	2-17
If You are Installing the Fax Machine to
Work with a PBX: ....................................................	2-17
Custom Features on Your Phone Line...............................	2-18
Paper..............................................................................	3-1
About Paper................................................................................	3-1
Handling and Using Special Paper ......................................	3-1
Recommended Paper for the FAX-1800C ......................	3-1
Paper Capacity of Multi-purpose Sheet Feeder...................	3-2
Paper Specifications for Multi-purpose Sheet Feeder .........	3-2
Print Area.............................................................................	3-3
On-Screen Programming.............................................	4-1
User-Friendly Programming.......................................................	4-1
Menu Selection Table..........................................................	4-1
Alternating Displays ............................................................	4-1
Navigation Keys .........................................................................	4-2
Key Operations Table.................................................................	4-8
Initial Setup...................................................................	5-1
Getting Started............................................................................	5-1
Setting Paper Type ..............................................................	5-1
Setting Paper Size................................................................	5-1
Setting Date and Time .........................................................	5-2
Setting Station ID ................................................................	5-2
Entering Text...................................................................	5-3
Inserting Spaces ..............................................................	5-3
Making Corrections.........................................................	5-3
Repeating Letters ............................................................	5-3
Special Characters and Symbols .....................................	5-3
Setting the Ring Volume .....................................................	5-4
Setting the Beeper Volume..................................................	5-4
Setting the Speaker Volume ................................................	5-5
Setting the Handset Volume ................................................	5-5
Choosing the Handset Volume (For Volume Amplify) ......	5-6
Setting Volume Amplify .....................................................	5-6
Turning On Automatic Daylight Savings Time ..................	5-7
Setting Tone/Pulse Dialing Mode .......................................	5-7

Memory Storage ..................................................................

5-7

Setup Receive.................................................................	6-1
Basic Receiving Operations .......................................................	6-1
Choosing the Receive Mode................................................	6-1
To Select or Change Your Receive Mode ......................	6-2
Setting Ring Delay ..............................................................	6-2
Setting the F/T Ring Time (For FAX/TEL Mode Only).....	6-3
Easy Receive .......................................................................	6-3
Printing a Reduced Incoming Fax (Auto Reduction) ..........	6-4
Advanced Receiving Operations ................................................	6-5
Operation from Extension Telephones................................	6-5
For FAX/TEL Mode Only...................................................	6-5
Using a Cordless External Handset.................................	6-5
Changing the Remote Codes ...............................................	6-5
Printing a Fax in Memory....................................................	6-6
Polling..................................................................................	6-6
Setting Up Polling Receive .............................................	6-6
Setting Up Sequential Polling Receive ...........................	6-7
Canceling a Scheduled Job..................................................	6-7

Setup Send .....................................................................	7-1
Before You Begin.......................................................................	7-1
Using the ADF (Automatic Document Feeder)...................	7-1
Sending Faxes with Multiple Settings.................................	7-2
Basic Sending Operations ..........................................................	7-2
Contrast................................................................................	7-2
Fax Resolution.....................................................................	7-3
Manual Transmission ..........................................................	7-3
Automatic Transmission......................................................	7-3
Color Fax Transmission ......................................................	7-4
Manual and Automatic Fax Redial......................................	7-4
Dual Access (Not Available for Color Faxes).....................	7-4
Real Time Transmission......................................................	7-5
Checking Job Status ............................................................	7-5
Canceling a Job in Memory.................................................	7-6
Advanced Sending Operations ...................................................	7-7
Composing Electronic Cover Page......................................	7-7
Composing Your Own Comments..................................	7-7
Cover Page for the Next Fax Only..................................	7-8

	Always Send a Cover Page .............................................	7-8
	Using a Printed Cover Page ............................................	7-9
	Overseas Mode ....................................................................	7-9
	Delayed FAX (Not Available for Color Faxes).................	7-10
	Delayed Batch Transmission
	(Not Available for Color Faxes) ...................................	7-10
	Setting Up Polled Transmit
	(Not Available for Color Faxes) ...................................	7-11
8	Auto Dial Numbers and Dialing Options ...................	8-1
	Storing Numbers for Easy Dialing .............................................	8-1
	Storing One Touch Dial Numbers .......................................	8-1
	Storing Speed Dial Numbers ...............................................	8-2
	Changing One Touch and Speed Dial Numbers..................	8-2
	Setting Up Groups for Broadcasting ...................................	8-3
	Dialing Options ..........................................................................	8-4
	Manual Dialing ....................................................................	8-4
	Search ..................................................................................	8-4
	One Touch Dialing .............................................................	8-5
	Speed Dialing ......................................................................	8-5
	Access Codes and Credit Card Numbers.............................	8-6
	Broadcasting (Not Available for Color Faxes)....................	8-6
	Pause....................................................................................	8-7
	Hold .....................................................................................	8-7
	Fax Redial............................................................................	8-7
	Tone/Pulse ...........................................................................	8-8
9	Telephone Services .......................................................	9-1
	Custom Features .........................................................................	9-1
	Distinctive Ring..........................................................................	9-1
	What Does Your Telephone Company’s
	“Distinctive Ring” Do?...............................................	9-1
	What Does Brother’s “Distinctive Ring” Do? ................	9-1
	Do You Have Voice Mail?..............................................	9-2
	Before You Choose the Ring Pattern to Register ...........	9-2
	VERY IMPORTANT .....................................................	9-3
	Registering the Distinctive Ring Pattern.........................	9-3
	Caller ID .....................................................................................	9-3
	Viewing Caller ID List....................................................	9-4
	Printing Caller ID List.....................................................	9-4

xii

Remote Fax Options
(Not Available for Color Faxes).................................	10-1
Fax Forwarding/Paging ............................................................	10-1
Programming a Fax Forwarding Number..........................	10-1
Programming Your Pager Number....................................	10-1
Setting Fax Storage ..................................................................	10-2
Backup Print ......................................................................	10-2
Changing Remote Retrieval Access Code ...............................	10-3
Remote Retrieval......................................................................	10-3
Using Remote Retrieval Access Code...............................	10-3
Remote Commands ...........................................................	10-4
Retrieving Fax Messages...................................................	10-5
Changing Fax Forwarding Number...................................	10-5

Printing Reports..........................................................	11-1
FAX Settings and Activity .......................................................	11-1
Customizing the Transmission Verification Report ..........	11-1
Setting the Fax Activity Report Interval ...........................	11-1
Using the Reports Key.......................................................	11-2
To Print a Report...........................................................	11-2

Making Copies.............................................................	12-1
Basic Copy Operations.............................................................	12-1
Making a Single Copy .......................................................	12-1
Making Multiple Copies....................................................	12-1
Out of Memory Message ...................................................	12-2
Temporary Copy Settings.........................................................	12-2
Copying Using Multiple Settings ......................................	12-2
Using the Options Key ......................................................	12-3
Paper Type ....................................................................	12-3
Paper Size......................................................................	12-4
Copy Quality.................................................................	12-4
Copy Brightness............................................................	12-4
Reducing and Enlarging Copies....................................	12-5
Selecting Fixed Reduction Ratios:................................	12-5
Special Copy Option .....................................................	12-6
2 in 1 .............................................................................	12-6

xiii

Changing Default Copy Settings..............................................	12-7
Copy Quality .....................................................................	12-8
Color Adjustment ..............................................................	12-8
Copy Contrast ....................................................................	12-8
Legal Limitations .....................................................................	12-9

Using FAX-1800C as a Printer..................................	13-1
Download the Printer Driver from the Brother Web Site ........	13-1
Important Information ..............................................	14-1
Standard Telephone and FCC Notices .....................................	14-1
Federal Communications Commission (FCC)
Declaration of Conformity (For USA Only).................	14-2
Important.......................................................................	14-3
Industry Canada Compliance Statement
(For Canada Only)....................................................	14-3
International ENERGY STAR®
Compliance Statement..............................................	14-3
Important Safety Instructions ...................................................	14-4
Trademarks...............................................................................	14-5
Troubleshooting and Routine Maintenance.............	15-1
Troubleshooting........................................................................	15-1
Error Messages ..................................................................	15-1
Original Jam ......................................................................	15-3
Printer Jam or Paper Jam ...................................................	15-4
If You Are Having Difficulty with Your Fax Machine.....	15-7
How to Improve Print Quality..................................................	15-9
Cleaning the Print Head.....................................................	15-9
Print Quality Check ...........................................................	15-9
STEP A: Color Block Quality Check ...........................	15-9
STEP B: Alignment Check .........................................	15-10
Packing and Shipping the Fax Machine .................................	15-12
Routine Maintenance..............................................................	15-15
Cleaning the Scanner .......................................................	15-15
Cleaning the Fax Machine Printer Platen ........................	15-15
Replacing the Ink Cartridges ...........................................	15-16

xiv

Specifications................................................................	S-1
Fax .......................................................................................	S-1
Printer ..................................................................................	S-2
Controller.............................................................................	S-2
Print Media ..........................................................................	S-3
Consumable Items ...............................................................	S-3
Glossary ........................................................................	G-1
Index...............................................................................	I-1
Remote Retrieval Access Card ...................................	R-1

1 1Introduction

Using This Manual

Thank you for purchasing a Brother Color Ink Jet fax machine. This model was designed to be simple to use, with LCD screen prompts to guide you through programming the settings. However, you can use your fax machine to its fullest potential by taking a few minutes to read this manual.

Additionally, your fax machine has a Reports key. Press Reports while holding down Shift, and then press 1 to print a list of basic operational steps.

Finding Information

All chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index in the back of this manual.

Conventions Used in this Manual

Throughout this manual you’ll see special symbols alerting you to important information, warnings, and actions to perform. For clarification, and to help you choose the correct key presses, we’ve added illustrations of some of the LCD messages.

boldface	Bold typeface identifies a specific key on the fax machine control panel.
italics	Italics typeface emphasize an important point, or refer you to related
	topic.
bubble dot	Bubble Dot typeface identifies the messages on the LCD of the fax
	machine.

Warnings detail precautions you must take to avoid possible personal injury.

Cautions specify procedures you must follow or avoid to prevent possible damage to the fax machine.

Note Notes tell you the proper response for a situation that may occur.

FYI tips provide details about how the current operation interacts with other features.

Improper Setup alerts you to devices and procedures that are not compatible with the fax machine.

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Test Sheet Procedure and Product Registration

(For USA Only)

After programming your Station ID, please fill out the TEST SHEET included with your fax machine and then fax it to Brother’s Automated Fax Response System as your first transmission. This will verify that your fax machine is properly installed.

To receive a response, be sure to set up your Station ID. (Setting Station ID, page 5-2.)

In USA: 1-877-268-9575

When your TEST SHEET is received, a Confirmation Sheet and Product Registration form will be sent back to your machine. Please fill out the form and return it to complete your registration.

I N T R O D U C T I O N

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FAX-1800C Control Panel Overview

1Liquid Crystal Display (LCD)

The LCD displays messages to help you set up and operate your fax machine.

2Shift

Accesses the second number stored on each One Touch key (7-12).

3One Touch Keys:

These 6 keys give you instant access to 12 previously stored auto dial numbers.

4Copy Keys:

(For the Next Copy Only)

Options

You can quickly and easily select temporary settings (for the next copy only).

Color Copy

Makes a full-color copy.

Black Copy

Makes a black-and-white copy.

5Hook/Hold

Lets you dial telephone and fax numbers without lifting the handset.

—OR—

Lets you place telephone calls on hold.

6Ink/Reports

Cleans the ink print heads and replaces an ink cartridge.

Also, accesses the Reports menu when you press this key while holding down

Shift.

You can select a report to print: Help List, Auto Dial, Fax Activity, Transmission Verification, User Settings.

7Dial Pad

Use to dial phone and fax numbers and as a keyboard for entering information into the fax machine.

The # key lets you switch the dialing type during a telephone call from

PULSE to TONE.

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8Search/Speed Dial

Lets you look up numbers stored in the dialing memory.

Also lets you dial stored phone numbers by pressing # and a two-digit number.

9Redial/Pause

Redials the last number called. Also inserts a pause in auto dial numbers.

0Fax Keys:

Color Fax Start

Starts sending a color fax.

Black Fax Start

Starts sending a black and white fax.

Fax Resolution

Sets the resolution when you send a fax.

Receive Mode

Use to select how the fax machine will handle incoming calls.

ANavigation Keys:

Menu/Set

Lets you access the Menu and Programming mode, and stores your settings in the fax machine.

Press to scroll forward or backward while setting a menu selection.

Also, you can use these keys to do an alphabetical search for the names of stored numbers.

Volume

Press to scroll through the menus and options.

When using the speaker, ring or handset, you can press these keys to adjust the volume.

BStop/Exit

Stops a fax, cancels an operation, or exits from the Menu. Also, lets you clear data remaining in the printer memory.

I N T R O D U C T I O N

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About Fax Machines

If you’re a first-time fax machine user, fax operation might seem a little mysterious. Soon, you’ll recognize the unusual fax tones on your phone line, and be able to send and receive faxes easily.

Custom Features

Do You Have Voice Mail on the Phone Line?

If you have Voice Mail on the phone line on which you will install your new fax machine, there is a strong possibility that Voice Mail and the fax machine will conflict with each other while receiving incoming calls.

Why Should There Be Trouble?

Since both fax machines and Voice Mail pick up the line at the number of rings you have set, each of them has the ability to keep the other from receiving calls. For example, if your Voice Mail is set to answer after two rings and your fax machine is set to answer after four, your Voice Mail will keep your fax machine from receiving faxes. If you set Voice Mail and the Brother machine to answer at the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the fax machine can pass the call back to the other after the call has been answered.

How Can You Avoid Possible Problems?

A very good way to avoid problems like the one mentioned previously is to get a second phone number on your present phone line. Many people with Voice Mail opt for this choice, which is called “Distinctive Ring”, and they are very satisfied with it. For details about this type of custum service, please see

Distinctive Ring, page 9-1

Another way to avoid possible problem is to replace your Voice Mail with an answering machine. Your Brother fax machine is designed to work in tandem with an answering machine or TAD (telephone answering device). (See

Connecting an External Telephone Answering Device (TAD), page 2-13.)

Fax Tones and Handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones) — soft, intermittent beeps at 4-second intervals. You’ll hear them after you dial and press Black Fax Start; they continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake” with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You’ll soon learn to listen for these soft beeps each time you answer a phone on your fax line, so you can know if you are receiving a fax message.

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The receiving fax responds with fax receiving tones—loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows RECEIVING. If your fax machine is set to the FAX mode, it will answer every call automatically with fax receiving tones. Even if the other party hangs up, your fax machine continues to send the “chirps” for about 40 seconds, and the LCD continues to display RECEIVING. To cancel the receiving mode, press Stop/Exit.

When your fax machine answers in FAX/TEL mode, it listens for CNG tones and then responds with receiving tones.

The fax “handshake” is the time in which the sending machine’s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialed. Therefore, it’s important for the receiving machine to answer the call in as few rings as possible.

Note When you have an external telephone answering device (TAD) on your fax line, your TAD will determine the number of rings before the call is answered. Pay special attention to the directions chapter for connecting a TAD to your fax machine in Chapter 2, Assembly and Connections.

ECM (Error Correction Mode)

The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their integrity.

Sufficient memory must be available in your fax machine for this feature to work.

I N T R O D U C T I O N

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2 2Assembly and Connections

Packing List

Make sure you have the following items:

		One Touch
		Label
Ink Cartridges		Document Support
Ink Cartridges
Telephone
Handset		Paper Wire
Handset		Paper Wire
Handset		Extension
Curled
Cord
Telephone
Line Cord		Card Stock
		Support
Document Wire		Accessory
Extension		Order Form
Paper Tray	Cable Tie	Test Sheet
with Extension	Cable Tie	Test Sheet
with Extension	For USB Cable	(For USA Only)
	For USB Cable	(For USA Only)
Filter Core		Quick Setup Guide
Filter Core		Owner’s
For USB Cable		Owner’s
		Manual

Caution

Do NOT throw away the filter core and cable tie by accident. You will need them to meet FCC Emission Requirements when you connect the machine to your computer using a USB cable.

Note If an item is missing, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). See Ordering Accessories and Supplies on page ii for the correct item numbers.

Whenever you transport the fax machine, use the packing materials that came with your machine. If you do not pack the fax machine correctly, you may void your warranty.

2 - 1 A S S E M B L Y A N D C O N N E C T I O N S

Choosing a Location

Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the fax machine near a telephone jack and a standard, grounded power outlet. Choose a location where the temperature remains between 50°F and 95°F (10°–35°C).

Avoid placing your fax machine in a high-traffic area. Do not place near heaters, air conditioners, water, chemicals, or refrigerators. Do not expose the fax machine to direct sunlight, excessive heat, moisture, or dust. Do not connect your fax machine to electrical outlets controlled by wall switches or automatic timers. Disruption of power can wipe out information in the fax machine’s memory. Do not connect your fax machine to electrical outlets on the same circuit as large appliances or other equipment that might disrupt the power supply. Avoid interference sources, such as speakers or the base units of cordless phones.

NO! NO ! NO !

WARNING

■Never install telephone wiring during a lightning storm.

■We recommend that this product be used with a surge protection device to protect the product against lightning storms.

■Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location.

■Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface.

■Use caution when installing or modifying telephone lines.

■Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

■Do not use the telephone to report a gas leak in the vicinity of the leak.

■For PLUG CABLE EQUIPMENT, the socket-outlet should be installed near the equipment and should be easily accessible.

■To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunications line cord.

A S S E M B L Y A N D C O N N E C T I O N S

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Assembly

Removing the Protective Yellow Bar

1Open the control panel cover by pulling it toward you (1), and then lift the top cover toward the back (2).

Top Cover

Control Panel

Cover

2 Pull the protective yellow bar out of the machine.

Protective Yellow Bar

Caution

Do not throw away the protective yellow bar. You will need it for future transportation.

3 Close the top cover, and then close the control panel cover.

2 - 3 A S S E M B L Y A N D C O N N E C T I O N S

Setting Up the Fax Machine

1Connect the handset.

Connect the curled handset cord to the fax machine and the other end to the handset.

2 Connect the power cord.

There is no ON/OFF switch. When you plug in the power cord, the power goes

on and the LCD shows:	CHECK CARTRIDGE

WARNING

■The fax machine must be grounded using a 3-prong plug.

■Since the fax machine is grounded through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone network by keeping the power to your fax machine on when you connect it to a telephone line. Similarly, you can protect yourself when you want to move your fax machine by disconnecting first the telephone line and then the power cord.

■Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line as well as on the telephone line, or unplug the lines during a lightning storm.

A S S E M B L Y A N D C O N N E C T I O N S

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