Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Latitude, Wi-Fi Catcher, and DellConnect are
trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG , Inc., and is used
by Dell under license; Intel is a registered trademark, and Core is a trademark of Intel Corporation in
the U.S. and other countries; Microsoft, Windows, Wi ndows Vista, and the W indows Vista start button
logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/
or other countries; TouchStrip is a trademark of UPEK, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
computer or cause a fire.The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Battery Removal
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The battery is designed to work with your Dell™ computer. Do not use a
battery from other computers with your computer.
CAUTION: Before removing or replacing the battery, turn off the computer,
disconnect the AC adapter from the electrical outlet and the computer, disconnect
the modem from the wall connector and computer, and remove any other external
cables from the computer.
Wireless Switch and Dell™ Wi-Fi Catcher™
Network Locator
wireless switch icon
Dell Wi-Fi Catcher Network Locator icon
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Use the wireless switch to enable or disable wireless network devices and the
Wi-Fi Catcher Network Locator to locate networks. For information about
connecting to the Internet, see "Connecting to the Internet" on page 14.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
10About Your Computer
Page 11
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
NOTE: Some devices may not be included if you did not order them.
NOTE: Use only Dell provided power AC adapters, types PA-12 Family or PA-20
Family. Use of any other adapter may reduce system performance or damage
system.
1
Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
2
Connect the network cable.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Template Last Updated - 2/7/2007Setting Up Your Computer11
To connect to the Internet, you need a network connection or external
modem and an Internet service provider (ISP). If you are using a DSL or cable/satellite modem, contact your ISP or cellular phone service for setup
instructions. If you are using an external USB modem, follow the installation
instructions that came with your modem before setting up your dial-up
connection.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows Vista® Operating System
Save and close any open files, and exit any open programs.
1
2
Click the Windows Vista Start button™
3
Under
4
In the
(PPPoE)
•Choose
Network and Internet,
Connect to the Internet
or
Dial-up
, depending on how you want to connect:
Broadband
click
window, click either
if you will use a Wireless Router, DSL, satellite
modem, cable TV modem, or Bluetooth
Connect to the Internet
→
Control Panel
Wireless, Broadband
®
wireless technology
connection.
•Chose
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
Open the Files and Settings Transfer Wizard: click
1
Accessories→ System Tools→
2
When the
click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
from the Windows XP CD
5
When the
source computer. Do
Now go to your old computer
not
Files and Settings Transfer Wizard
screen, click
→ Next
click
.
Next
at this time.
To copy data from the old computer:
On the old computer, insert the Windows XP
1
2
On the
additional tasks
3
Under
Welcome to Microsoft Windows XP
.
What do you want to do?
, click
screen, click
screen appears, go to your old or
Transfer files and settings→ Next
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
I will use the wizard
Operating System
screen, click
media.
Perform
.
.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
On the
chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
.
The wizard applies the collected files and settings to your new computer.
3
On the
Running the Files and Settings Transfer Wizard Without the Operating System
Media
Finished
screen, click
Finished
, and restart the new computer.
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1
Open the Files and Settings Transfer Wizard: click
Accessories→ System Tools→
2
When the
click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
Wizard Disk in the following drive
5
Insert the removable media, such as a writable CD, and click OK.
Files and Settings Transfer Wizard
screen, click
screen, click
→
Next.
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
.
I want to create a
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
•Bypass power strips, power extension cables, and other power protection
devices to verify that the computer turns on properly.
•Ensure that any power strips being used are plugged into an electrical
outlet and are turned on.
•Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
•Ensure that the main power cable and front panel cable are securely
connected to the system board.
IF THEPOWERLIGHTISBLUEANDTHECOMPUTERISNOTRESPONDING —
•Ensure that the display is connected and powered on.
•If the display is connected and powered on, see in your
support.dell.com
IF THEPOWERLIGHTISBLINKINGBLUE — The computer is in standby mode.
.
Service Manual
Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
ELIMINATEINTERFERENCE — Some possible causes of interference are:
•Power, keyboard, and mouse extension cables
•Too many devices connected to the same power strip
•Multiple power strips connected to the same electrical outlet
CHECKTHEBATTERYSTATUSLIGHT — To check the battery charge, press and
release the status button on the battery charge gauge to illuminate the
charge-level lights. Each light represents approximately 20 percent of the
total battery charge. For example, if the battery has 80 percent of its charge
remaining, four of the lights are on. If no lights appear, the battery has no
charge.
on
Memory Problems
CAUTION: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see
www.dell.com/regulatory_compliance
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
I
•Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
•See the software documentation for minimum memory requirements. If
necessary, install additional memory.
•Reseat any accessible memory modules to ensure that your computer is
successfully communicating with the memory.
•Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).
IF YOUEXPERIENCEOTHERMEMORYPROBLEMS —
•Reseat any accessible memory modules to ensure that your computer is
successfully communicating with the memory.
•Ensure that you are following the memory installation guidelines.
•Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications" on page 33.
•Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).
Lockups and Software Problems
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell computer to the Windows Classic
view.
CHECKTHESOFTWAREDOCUMENTATION — If necessary, uninstall and then
reinstall the program.
®
A program is designed for an earlier Microsoft
RUNTHE PROGRAM COMPATIBILITY WIZARD —
1
Click
Start
→
Control Panel→ Programs→ Use an older program
Windows® operating system
with this version of Windows.
2
In the welcome screen, click
3
Follow the instructions on the screen.
A solid blue screen appears
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a
Next
.
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
CHECKTHESOFTWAREDOCUMENTATIONORCONTACTTHESOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
•Ensure that the program is compatible with the operating system installed
on your computer.
•Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. To enroll for the Dell
Technical Update service, go to support.dell.com/technicalupdate.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
The Dell Support Utility provides self-support information, software updates,
and health scans of your computing environment. Access the Dell Support
Utility from the icon on the taskbar, or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1
Click
Start→ All Programs→ Dell Support→
2
Ensure that the
NOTE: If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
Show icon on the taskbar
Dell Support Settings
option is checked.
.
For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell
™ Support screen.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Starting the Dell Diagnostics From Your Hard Drive
1
Ensure that the computer is connected to a working electrical outlet.
2
Turn on (or restart) your computer.
3
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
®
Windows® desktop, and then shut down
partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is optional and may not ship with your
computer.
1
Attach an external CD/DVD drive or the Media Slice if not already
present.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Click the Windows Vista Start button™ , and right-click
Computer
b
Click
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
2
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [
If an exclamation point is next to the device name, you may need to
reinstall the driver or install a new driver (see "Reinstalling Drivers and
Utilities" on page 35).
.
Properties→ Device Manager
!]
) on the device icon.
.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for your computer. If you install drivers
obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
1
Click the Windows Vista Start button , and right-click
2
Click
Properties→ Device Manager
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
4
Click the
.
Drivers
tab→ Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 37) to return your computer
to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
Before using the Drivers and Utilities media, try the following:
•Windows Device Driver Rollback (see "Returning to a Previous Device
Driver Version" on page 35)
•Microsoft System Restore (see "Using Microsoft
®
Windows® System
Restore" on page 38)
1
With the Windows desktop displayed, insert your
.
media
If this is your first time using the
Drivers and Utilities media, go to step 2.
Drivers and Utilities
If not, go to step 5.
2
When the
Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.
3
When the
Drivers and Utilities
4
When you see the Windows desktop, reinsert the
InstallShield Wizard Complete
media and click
Finish
window appears, remove the
to restart the computer.
Drivers and Utilities
media.
5
At the
Welcome Dell System Owner
screen, click
Next
.
The drivers that are used by your computer are automatically displayed in
the
My Drivers—The ResourceCD has identified these components in
your system
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, that driver is not required by your operating
system, or you must find the drivers that came with the specific device.
Manually Reinstalling Drivers
1
Click the Windows Vista Start button , and right-click
2
Click
Properties→ Device Manager
NOTE: The User Account Control window appears. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Double-click the type of device for which you are installing the driver (for
Audio
or
Video
example,
4
Double-click the name of the device for which you are installing the driver.
5
Click the
software
6
Click
Driver
tab→
.
Browse
and browse to the location to which you previously copied
).
Update Driver→ Browse my computer for driver
.
Computer
.
the driver files.
7
Click the name of the driver→ OK→ Next
8
Click
Finish
and restart your computer.
.
Restoring Your Operating System
You can restore your operating system in the following ways:
•Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•Dell Factory Image Restore returns your hard drive to the same operating
state as when you purchased the computer. The program deletes all data
on the hard drive and removes any programs installed after you received
the computer.
•If you received the
use it to restore your operating system. However, using the
System
media deletes all data on the hard drive.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.
Starting System Restore
1
Click
Start
.
2
In the Start Search box, type
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
3
Click
Next
and follow the remaining prompts on the screen.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
Click
Start
.
2
In the
3
Start Search
Click
Undo my last restoration
box, type
System Restore
System Restore
and click
Next
.
and press <Enter>.
and press <Enter>.
Using Dell Factory Image Restore
NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve
your operating system problem. Using Dell Factory Image Restore permanently
deletes all data (for example, documents, spreadsheets, e-mail messages, digital
photos, and music files) on the hard drive and removes any programs or drivers
installed after you received your computer. If possible, back up the data before
using Dell Factory Image Restore.
NOTE: Dell Factory Image Restore may not be available in certain countries or on
certain computers.
1
Turn on the computer.
2
When the Dell logo appears, press <F8> several times to access the
Advanced Boot Options
3
Select
Repair Your Computer
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
To access the recovery options, log on as a local user.
6
To access the command prompt, type
name
field, then click OK.
7
Click
Dell Factory Image Restore
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
8
On the
The
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
9
Click the checkbox to confirm that you want to continue reformatting the
Dell Factory Image Restore
Confirm Data Deletion
window appears.
Next
.
administrator
.
welcome screen, click
screen appears.
in the
Next.
User
hard drive and restoring the system software to the factory condition, then
click
Next
.
The restore process begins and may take 5 or more minutes to complete. A
message appears when the operating system and factory-installed
applications have been restored to factory condition.
10
Click
Finish
to restart the computer.
Using the Operating System Media
Before reinstalling the operating system, try the following:
•Windows Device Driver Rollback (see "Returning to a Previous Device
Driver Version" on page 35)
•Microsoft System Restore (see "Using Microsoft
Restore" on page 38)
NOTICE: Before performing the installation, back up all data files from your primary
hard drive to another media. For conventional hard drive configurations, the primary
hard drive is the first drive detected by the computer.
To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media. The Dell
Drivers and Utilities
drivers that were installed at the time you ordered your computer.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Tips" on page 29 for information and procedures
that pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 33 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 48.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
procedures. See "Online Services" on page 44 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 49.
) for help with installation and troubleshooting
NOTE: Call Dell Support from a telephone at or near the affected computer so that
the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 44.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 46, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap
www.dell.com/jp
www.euro.dell.com
www.dell.com/la
www.dell.ca
(Asian/Pacific countries only)
(Japan only)
(Europe only)
(Latin American and Caribbean countries)
(Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
•Dell Support websites:
support.dell.com
support.jp.dell.com
support.euro.dell.com
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 49.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 49.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 49.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 49.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 49. Include a copy of the invoice and a letter describing the reason for
the return.
2
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 48), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 49).
3
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
4
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 48). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
the documentation that shipped with your computer.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
Visit
support.dell.com
Country/Region
2
Click
Contact Us
service or support link based on your need.
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DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
blue screen, 32
computer not responding, 31
Dell Diagnostics, 33
memory, 30
power, 29
power light conditions, 29
program crashes, 31
programs and Windows