Broadcom BRCM1030 User Manual

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DELL CONFIDENTIAL – PRELIMINARY 6/26/08 – FOR PROOF ONLY
Template Last Updated -3/20/2007
Dell™ Latitude™ E4200
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
the Dell Technology Guide at support.dell.com.
Model PP15S
www.dell.com | support.dell.com
Page 2
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
____________________
Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Latitude, Wi-Fi Catcher, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG , Inc., and is used by Dell under license; Intel is a registered trademark, and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Wi ndows Vista, and the W indows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/ or other countries; TouchStrip is a trademark of UPEK, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
®
Windows® operating systems are not applicable.
Model PP15S
July 2008 P/N H683D Rev. A00
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Contents
1 About Your Computer. . . . . . . . . . . . . . . . . 7
Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7
FILE LOCATION: C:\Windchill
Back View
Battery Removal
Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator
. . . . . . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . 9
2 Setting Up Your Computer . . . . . . . . . . . . 11
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting to the Internet
Setting Up Your Internet Connection
Transferring Information to a New Computer
®
Microsoft
Microsoft Windows
Windows Vista® Operating System . . 15
. . . . . . . . . . . . . . . . 14
. . . . . . . . 14
. . . . . . 15
®
XP . . . . . . . . . . . . . . 16
3 Specifications . . . . . . . . . . . . . . . . . . . . . 21
4 Troubleshooting Tips
. . . . . . . . . . . . . . . . 29
9
Using the Hardware Troubleshooter . . . . . . . . . . 29
Tips
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Problems
. . . . . . . . . . . . . . . . . . 29
Contents
3
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Memory Problems . . . . . . . . . . . . . . . . . 30
Lockups and Software Problems
Dell Technical Update Service
Dell Support Utility
Dell Diagnostics
. . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . 31
. . . . . . . . . . . 32
5 Reinstalling Software . . . . . . . . . . . . . . 35
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Identifying Drivers
Reinstalling Drivers and Utilities
. . . . . . . . . . . . . . . . . 35
. . . . . . . . . . 35
Restoring Your Operating System
®
Using Microsoft
Windows® System Restore . . . 38
Using Dell Factory Image Restore
Using the Operating System Media
. . . . . . . . . . . . 37
. . . . . . . . . 38
. . . . . . . . . 39
6 Finding Information . . . . . . . . . . . . . . . . 41
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 43
Obtaining Assistance . . . . . . . . . . . . . . . . . . 43
Technical Support and Customer Service
DellConnect™
Online Services
AutoTech Service
. . . . . . . . . . . . . . . . . . . . 44
. . . . . . . . . . . . . . . . . . . 44
. . . . . . . . . . . . . . . . . . 45
Automated Order-Status Service
Problems With Your Order
Product Information
. . . . . . . . . . . . . . . . 45
. . . . . . . . . . . . . . . . . . . 46
Returning Items for Warranty Repair or Credit
. . . . . 44
. . . . . . . . . . 45
. . . . . 46
4 Contents
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Before You Call . . . . . . . . . . . . . . . . . . . . . 46
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . 49
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Contents
5
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6 Contents
Page 7

About Your Computer

Front View

17
16
15
14
13
12
11
1
2
3
4 5
6
7
8
9
10
1 display 2 volume controls
3 power button 4 ambient light sensor
5 network connector 6 USB connector with
PowerShare
7 IEEE 1394 connector 8 memory card reader
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9 keyboard 10 Wi-Fi Catcher™ Network
Locator
11 wireless switch 12 fingerprint reader (optional)
13 touch pad 14 touch pad buttons (2)
15 keyboard status lights 16 device status lights
17 Dell Latitude ON™ button

Back View

10
9
8
7
1 ExpressCard slot 2 SmartCard slot
3 air vents 4 audio connectors (2)
5 USB/eSATA connector 6 video connector
7 AC adapter connector 8 power light/battery light
9 battery 10 security cable slot
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
5
6
3
4
8 About Your Computer
1
2
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computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.
CAUTION: Before removing or replacing the battery, turn off the computer,
disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

wireless switch icon
Dell Wi-Fi Catcher Network Locator icon
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Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
10 About Your Computer
Page 11

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
NOTE: Some devices may not be included if you did not order them.
NOTE: Use only Dell provided power AC adapters, types PA-12 Family or PA-20
Family. Use of any other adapter may reduce system performance or damage system.
1
Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.
2
Connect the network cable.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
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3
Connect USB devices, such as a mouse or keyboard.
4
Connect IEEE 1394 devices, such as a DVD player.
5
Open the computer display and press the power button to turn on the computer.
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NOTE: It is recommended that you turn on and shut down your computer at least
once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
6
Connect to the Internet. See "Connecting to the Internet" on page 14 for more information.
4
3
2
1
1 Internet service 2 cable or DSL modem
3 wireless router 4 laptop with wired connection
5 laptop with wireless connection
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Setting Up Your Computer 13
1
2
5
3
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Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a network connection or external modem and an Internet service provider (ISP). If you are using a DSL or cable/satellite modem, contact your ISP or cellular phone service for setup instructions. If you are using an external USB modem, follow the installation instructions that came with your modem before setting up your dial-up connection.

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows Vista® Operating System
Save and close any open files, and exit any open programs.
1
2
Click the Windows Vista Start button™
3
Under
4
In the
(PPPoE)
Choose
Network and Internet,
Connect to the Internet
or
Dial-up
, depending on how you want to connect:
Broadband
click
window, click either
if you will use a Wireless Router, DSL, satellite
modem, cable TV modem, or Bluetooth
Connect to the Internet
Control Panel
Wireless, Broadband
®
wireless technology
connection.
Chose
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Dial-up
if you will use a dial-up modem or ISDN.
14 Setting Up Your Computer
.
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NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5
Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.
Microsoft Windows® XP
1
Save and close any open files, and exit any open programs.
2
Click
Start→
3
In the next window, click the appropriate option:
If you do not have an ISP, click
providers (ISPs)
Internet Explorer→ Connect to the Internet
Choose from a list of Internet service
.
.
If you have already obtained setup information from your ISP but you did not receive a setup CD, click
If you have a setup CD, click
4
Click
Next
.
If you selected
Set up my connection manually
Set up my connection manually
Use the CD I got from an ISP
in step 3, continue to
.
step 5. Otherwise, follow the instructions on the screen to complete the setup.
.
NOTE: If you do not know which type of connection to select, contact your ISP.
5
Click the appropriate option under
Internet?
6
Use the setup information provided by your ISP to complete the setup.
, and click
Next
.
How do you want to connect to the

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

1
Click the Windows Vista Start button , and then click
and settings
2
In the
3
Click
4
Follow the instructions provided on the screen by the Windows Easy
→ Start Windows Easy Transfer.
User Account Control
Start a new transfer
dialog box, click
or
Continue a transfer in progress
Continue
Transfer wizard.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Setting Up Your Computer 15
Transfer files
.
.
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Microsoft Windows® XP

Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
Open the Files and Settings Transfer Wizard: click
1
Accessories→ System Tools→
2
When the click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
from the Windows XP CD
5
When the source computer. Do
Now go to your old computer
not
Files and Settings Transfer Wizard
screen, click
→ Next
click
.
Next
at this time.
To copy data from the old computer:
On the old computer, insert the Windows XP
1
2
On the
additional tasks
3
Under
Welcome to Microsoft Windows XP
.
What do you want to do?
, click
screen, click
screen appears, go to your old or
Transfer files and settings→ Next
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
I will use the wizard
Operating System
screen, click
media.
Perform
.
.
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4
On the
5
On the
6
On the transfer and click
After the information has been copied, the
Phase
7
Click
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
Next
.
screen appears.
Finish
.
Old Computer→
Next
.
screen, select the items you want to
Completing the Collection
To transfer data to the new computer:
1
On the
Next
2
On the chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
.
The wizard applies the collected files and settings to your new computer.
3
On the
Running the Files and Settings Transfer Wizard Without the Operating System Media
Finished
screen, click
Finished
, and restart the new computer.
To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.
To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1
Open the Files and Settings Transfer Wizard: click
Accessories→ System Tools→
2
When the click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
Wizard Disk in the following drive
5
Insert the removable media, such as a writable CD, and click OK.
Files and Settings Transfer Wizard
screen, click
screen, click
Next.
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
.
I want to create a
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6
When the disk creation completes and the
computer
7
Go to the old computer.
message appears,
do not
Now go to your old
click
Next
.
To copy data from the old computer:
1
On the old computer, insert the wizard disk, and click
2
In the
Open
field on the
the appropriate removable media) and click
3
4
5
On the
On the
On the
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
Run
window, browse to the path for
OK
welcome screen, click
screen, click
screen, click the transfer method you
Old Computer→
Start→
Run
fastwiz
.
prefer.
6
On the transfer and click
After the information has been copied, the
Phase
7
Click
What do you want to transfer?
Next
.
screen appears.
Finish
.
screen, select the items you want to
Completing the Collection
To transfer data to the new computer:
On the
1
Next
2
On the chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your new computer.
.
Next
Next
(on
.
.
When all of the settings and files have been applied, the
Finished
appears.
3
Click
Finished
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft Operating System?).
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
and restart the new computer.
®
Windows® XP
18 Setting Up Your Computer
screen
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NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
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Specifications

NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click StartHelp and Support and select the option to view information about your computer.
Processor
®
Processor type Intel
L1 cache 32 KB per instruction, 32-KB data cache per
L2 cache 3 MB
External bus frequency 800 MHz
System Information
Chipset Intel SFF chipset
Data bus width 64 bits
DRAM bus width dual-channel (2) 64-bit buses
Processor address bus width 36 bits
Flash EPROM 4 MB
Graphics bus internal
PCI bus 32 bits
Core™2 Duo ULV processor
core
ExpressCard
Express Card connector ExpressCard slot (USB and PCI Express-
based interfaces)
Cards supported 34-mm ExpressCards
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Secure Digital (SD) Memory Card Reader
Cards supported SD, SDIO, SD HC, Mini SD MMC,
MMC+, Mini MMC
Memory
Memory module connector one user-accessible SODIMM socket
Memory module capacities 1 GB, 2 GB, 4 GB
5-GB capable
Memory type DDR3 SODIMM
Minimum memory 1 GB (onboard memory)
Maximum memory 5-GB capable (Windows Vista
®
only)
Smart Card
Read/write capabilities reads and writes to all ISO 7816 1/2/3/4
microprocessor cards (T=0, T=1)
Cards supported 3 V and 5 V
Program technology supported Java cards
Interface speed 9600–115,200 bps
EMV level level 1 certified
WHQL certification PC/SC
Compatibility compatible within a PKI environment
Insert/eject cycles certified for up to 100,000 cycles
Ports and Connectors
Audio microphone/stereo line-in connector, stereo
headphone/speakers connector
Mini-Card one dedicated half Mini-Card slot for
WLAN
one dedicated full Mini-Card slot for WWAN/GPS
Network adapter RJ-45 port
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Ports and Connectors (continued)
USB, eSATA two 4-pin USB 2.0-compliant connectors
NOTE: One USB connector can be used as an
eSATA connector. The other USB connector with PowerShare can be used to charge a USB device when the computer is turned on or off.
Video 15-hole VGA connector
IEEE 1394 4-pin mini
E-Dock standard E-Dock connector for devices such
as E-Dock advanced port replicators and expansion stations
NOTE: The optional media base can be
connected to the E-Dock connector. See the documentation that comes with the media base for additional information.
E-Port standard E-Port connector
Communications
Network adapter 10/100/1000 Ethernet LAN on system board
Wireless internal WLAN, WWAN, and Bluetooth
wireless support (if optional cards are purchased)
®
Video
Video type: integrated on system board, hardware
accelerated
Data bus
Video controller
integrated video
Intel Extreme Graphics
Video memory up to 256 MB (shared)
Audio
Audio type two-channel High Definition Audio (Azalia)
Audio controller IDT 92HD71B codec
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Audio (continued)
Stereo conversion 24-bit (analog-to-digital and digital-to-
analog)
Interfaces:
Internal
External
High Definition Audio (Azalia) codec
microphone/stereo line-in connector, stereo headphones/speakers connector
Speaker one 4-ohm speaker
Internal speaker amplifier 2-W channel into 4 ohms
Volume controls volume control buttons, program menus
Display
Type (active-matrix TFT) WXGA
Active X/Y 261.12 x 163.2
Dimensions:
Height
Width
Diagonal
261.12 mm (10.28 inches)
163.2 mm (6.43 inches)
307.34 mm (12.1 inches)
Maximum resolution 1280 x 800 at 262 K colors
Refresh rate 60 Hz (40 Hz in ADBL mode)
Operating angle 0° (closed) to 160°
Viewing angles:
Horizontal
Vertical
40/40°
15/30°
Pixel pitch:
WXGA
Power Consumption (
panel with
0.204
backlight) (typical):
WXGA
3.0 W (max)
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Keyboard
Number of keys 87 (U.S. and Canada); 88 (Europe); 91
(Japan)
Layout QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
240 cpi
(graphics table mode)
Size:
Width
Height
73.0-mm (2.9-inch) sensor-active area
42.9-mm (1.7-inch) rectangle
Battery
Type 4-cell: 28 Whr/14.8V
6-cell: 58 Whr/11.1V
Slice: 48 Whr/11.1V
Dimensions:
4 cell
Depth
Height
Width
210 mm (8.27 inches)
18 mm (0.71 inches)
46.5 mm (1.83 inches)
6 cell
Depth
Height
Width
210 mm (8.27 inches)
23.2 mm (0.91 inches)
68.5 mm (2.7 inches)
Slice
Depth
Height
Width
9.5 mm (0.38 inches)
186 mm (7.32 inches)
279 mm (10.98 inches)
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Battery (continued)
Weight 0.2 kg (0.44 lb) (4 cell)
0.37–0.38 kg (0.82–0.84 lb) (6 cell)
0.59–0.61 kg (1.3–1.34 lb) (slice)
Voltage 11.1 VDC (6-cell, slice)
14.8 VDC (4-cell)
Charge time (approximate)
Computer off
:
approximately 1 hour to 80% capacity
approximately 2 hours to 100% capacity
Operating time Battery operating time varies depending on
operating conditions and can be significantly reduced under certain power-intensive conditions.
Life span (approximate) 300 charge/discharge cycles
Temperature range:
Operating
Storage
0° to 35°C (32° to 95°F)
–40° to 60°C (–40° to 140°F)
Coin-cell battery CR-2032
AC Adapter
Input voltage 100–240 VAC
Input current (maximum) 0.8 A
Input frequency 50–60 Hz
Output current 3.1 A (maximum at 10ms pulse);
2.31 A (continuous)
Output power 45 W or higher
Rated output voltage 19.5 +/–1.0 VDC
Dimensions:
Height
Width
Depth
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
15 mm (0.59 inches)
89 mm (3.5 inches)
63.5 mm (2.5 inches)
26 Specifications
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AC Adapter (continued)
Temperature range:
Operating
Storage
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
Fingerprint Reader (Optional)
Type UPEK TCS3 TouchStrip™ strip sensor with
CMOS active capacitive pixel-sensing technology
Physical
Height 19.95–26.82 mm (0.79–1.06 inches)
Width 290.6 mm–296.6 mm (11.44–11.68 inches)
Depth 204 mm–226 mm (8.03–8.9 inches)
Weight (entry configuration) 1 kg (2.2 lb)
Environmental
Temperature range:
Operating
Storage
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
Storage
10% to 90% (noncondensing)
5% to 95% (noncondensing)
Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating
Storage
0.66 GRMS
1.3 GRMS
Maximum shock (measured within head-parked position and a 2-ms half­sine pulse):
Operating
143 G
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Specifications 27
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Environmental (continued)
Storage
163 G
Altitude (maximum):
Operating
Storage
–15.2 to 3048 m (–50 to 10,000 ft)
–15.2 to 10,668 m (–50 to 35,000 ft)
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
28 Specifications
Page 29

Troubleshooting Tips

CAUTION: Always unplug your computer from the electrical outlet before
opening the cover.
NOTE: For detailed troubleshooting information, including responding to system
messages, see your Service Manual on support.dell.com.

Using the Hardware Troubleshooter

1
Click the Windows Vista Start button
2
Ty p e
hardware troubleshooter
<Enter> to start the search.
3
In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Tips

If a device does not work, ensure that the device is properly connected.
If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).
If an error message occurs in a program, see the program documentation.
™ , and click
in the search field and press
Help and Support.

Power Problems

CAUTION: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.
F THE POWER LIGHT IS OFF — The computer is either turned off or is not
I
receiving power.
Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
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Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the main power cable and front panel cable are securely connected to the system board.
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING
Ensure that the display is connected and powered on.
If the display is connected and powered on, see in your
support.dell.com
IF THE POWER LIGHT IS BLINKING BLUE The computer is in standby mode.
.
Service Manual
Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.
ELIMINATE INTERFERENCE Some possible causes of interference are:
Power, keyboard, and mouse extension cables
Too many devices connected to the same power strip
Multiple power strips connected to the same electrical outlet
CHECK THE BATTERY STATUS LIGHT To check the battery charge, press and
release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.
on

Memory Problems

CAUTION: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
I
Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
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30 Troubleshooting Tips
.
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See the software documentation for minimum memory requirements. If necessary, install additional memory.
Reseat any accessible memory modules to ensure that your computer is successfully communicating with the memory.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS
Reseat any accessible memory modules to ensure that your computer is successfully communicating with the memory.
Ensure that you are following the memory installation guidelines.
Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 33.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).

Lockups and Software Problems

NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell computer to the Windows Classic view.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
A program stops responding
END THE PROGRAM
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the
2
Click to select the program that is no longer responding, and click
Ta s k
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Applications
tab.
End
Troubleshooting Tips 31
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CHECK THE SOFTWARE DOCUMENTATION If necessary, uninstall and then
reinstall the program.
®
A program is designed for an earlier Microsoft
RUN THE PROGRAM COMPATIBILITY WIZARD
1
Click
Start
Control Panel→ Programs→ Use an older program
Windows® operating system
with this version of Windows.
2
In the welcome screen, click
3
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF If you are unable to get a response by pressing a
Next
.
key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
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Dell Support Utility

The Dell Support Utility provides self-support information, software updates, and health scans of your computing environment. Access the Dell Support Utility from the icon on the taskbar, or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1
Click
Start→ All Programs→ Dell Support→
2
Ensure that the
NOTE: If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
Show icon on the taskbar
Dell Support Settings
option is checked.
.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Starting the Dell Diagnostics From Your Hard Drive
1
Ensure that the computer is connected to a working electrical outlet.
2
Turn on (or restart) your computer.
3
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
®
Windows® desktop, and then shut down
partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is optional and may not ship with your
computer.
1
Attach an external CD/DVD drive or the Media Slice if not already present.
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2
Insert the
3
Shut down and restart the computer.
Drivers and Utilities
media.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the system setup program.
4
When the boot device list appears, highlight
®
Windows® desktop; then, shut down your
CD/DVD/CD-RW
<Enter>.
5
Select the
Boot from CD-ROM
option from the menu that appears and
press <Enter>.
6
Ty p e 1 to start the CD menu and press <Enter> to proceed.
7
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.
8
When the Dell Diagnostics
Main Menu
appears, select the test that you
want to run, and follow the instructions on the screen.
and press
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Reinstalling Software

Drivers

Identifying Drivers

1
Locate the list of devices for your computer.
a
Click the Windows Vista Start button™ , and right-click
Computer
b
Click
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue.
2
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 35).
.
Properties→ Device Manager
!]
) on the device icon.
.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for your computer. If you install drivers
obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
1
Click the Windows Vista Start button , and right-click
2
Click
Properties→ Device Manager
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.
Reinstalling Software 35
Computer
.
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NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
4
Click the
.
Drivers
tab→ Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 37) to return your computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
Before using the Drivers and Utilities media, try the following:
Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 35)
Microsoft System Restore (see "Using Microsoft
®
Windows® System
Restore" on page 38)
1
With the Windows desktop displayed, insert your
.
media
If this is your first time using the
Drivers and Utilities media, go to step 2.
Drivers and Utilities
If not, go to step 5.
2
When the
Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
3
When the
Drivers and Utilities
4
When you see the Windows desktop, reinsert the
InstallShield Wizard Complete
media and click
Finish
window appears, remove the
to restart the computer.
Drivers and Utilities
media.
5
At the
Welcome Dell System Owner
screen, click
Next
.
The drivers that are used by your computer are automatically displayed in the
My Drivers—The ResourceCD has identified these components in
your system
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window.
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6
Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, that driver is not required by your operating system, or you must find the drivers that came with the specific device.
Manually Reinstalling Drivers
1
Click the Windows Vista Start button , and right-click
2
Click
Properties→ Device Manager
NOTE: The User Account Control window appears. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
3
Double-click the type of device for which you are installing the driver (for
Audio
or
Video
example,
4
Double-click the name of the device for which you are installing the driver.
5
Click the
software
6
Click
Driver
tab→
.
Browse
and browse to the location to which you previously copied
).
Update Driver→ Browse my computer for driver
.
Computer
.
the driver files.
7
Click the name of the driver→ OK→ Next
8
Click
Finish
and restart your computer.
.

Restoring Your Operating System

You can restore your operating system in the following ways:
Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.
Dell Factory Image Restore returns your hard drive to the same operating state as when you purchased the computer. The program deletes all data on the hard drive and removes any programs installed after you received the computer.
If you received the use it to restore your operating system. However, using the
System
media deletes all data on the hard drive.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
Operating System
media with your computer, you can
Operating
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Using Microsoft® Windows® System Restore

NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic view.
Starting System Restore
1
Click
Start
.
2
In the Start Search box, type
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
3
Click
Next
and follow the remaining prompts on the screen.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click
Start
.
2
In the
3
Start Search
Click
Undo my last restoration
box, type
System Restore
System Restore
and click
Next
.
and press <Enter>.
and press <Enter>.

Using Dell Factory Image Restore

NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve
your operating system problem. Using Dell Factory Image Restore permanently deletes all data (for example, documents, spreadsheets, e-mail messages, digital photos, and music files) on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using Dell Factory Image Restore.
NOTE: Dell Factory Image Restore may not be available in certain countries or on
certain computers.
1
Turn on the computer.
2
When the Dell logo appears, press <F8> several times to access the
Advanced Boot Options
3
Select
Repair Your Computer
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
38 Reinstalling Software
window.
.
Vista
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The
System Recovery Options
4
Select a keyboard layout and click
5
To access the recovery options, log on as a local user.
6
To access the command prompt, type
name
field, then click OK.
7
Click
Dell Factory Image Restore
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
8
On the
The
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
9
Click the checkbox to confirm that you want to continue reformatting the
Dell Factory Image Restore
Confirm Data Deletion
window appears.
Next
.
administrator
.
welcome screen, click
screen appears.
in the
Next.
User
hard drive and restoring the system software to the factory condition, then click
Next
.
The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.
10
Click
Finish
to restart the computer.

Using the Operating System Media

Before reinstalling the operating system, try the following:
Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 35)
Microsoft System Restore (see "Using Microsoft Restore" on page 38)
NOTICE: Before performing the installation, back up all data files from your primary
hard drive to another media. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. The Dell
Drivers and Utilities
drivers that were installed at the time you ordered your computer.
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
®
Windows® System
media
contains
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NOTE: Depending on the region from which you ordered your computer, or
whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.
Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to complete.
1
Save and close any open files and exit any open programs.
2
Insert the
3
If the
4
Restart the computer, and when the DELL logo appears, press <F12>
Operating System
Install Windows
media.
message appears, click
Exit
.
immediately.
If you wait too long and the operating system logo appears, wait until you see the Microsoft
®
Windows® desktop; then, restart your computer and
try again.
5
When the boot device list appears, highlight
CD/DVD/CD-RW Drive
and press <Enter>.
This selection changes the boot sequence for one time only.
6
Press any key to
Boot from CD-ROM
, and follow the instructions on the
screen to complete the installation.
7 Reinstall the device drivers, virus protection program, and other
software.
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40 Reinstalling Software
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Finding Information

NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label Contents
Service Tag/Express Service Code
The Service Tag/Express Service Code is located on your computer.
Drivers and Utilities Media
The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.
Operating System Media
The Operating System media is a CD or DVD that may have shipped with your computer.
• Use the Service Tag to identify your computer when you use
support.dell.com
• Enter the Express Service Code to direct your call when contacting support
or contact support.
NOTE: Your Service Tag/Express Service
Code is located on your computer.
• A diagnostic program for your computer
• Drivers for your computer
NOTE: Drivers and documentation updates
can be found at support.dell.com.
• Notebook System Software (NSS)
Reinstall your operating system
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Document/Media/Label Contents
Safety, Regulatory, Warranty, and Support Documentation
This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on
www.dell.com at the following location: www.dell.com/regulatory_compliance.
Service Manual
The Service Manual for your computer can be found at support.dell.com.
Dell Technology Guide
The Dell Technology Guide is available at
support.dell.com.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• How to remove and replace parts
• How to configure system settings
• How to troubleshoot and solve problems
• About your operating system
• Using and maintaining devices
• Understanding technologies such as RAID, Internet, Bluetooth
®
technology, e-mail, networking, and more.
Dell Latitude ON™ Reader Help File
The Dell Latitude ON Reader Help file is available on your hard drive.
• Overview of Dell Latitude ON Reader
• How to set up, configure, and use the application
• Frequently Asked Questions
Dell™ Systems Management Administrator's Guide
The Dell Systems Management Administrator's Guide is available at
support.dell.com.
Microsoft® Windows® License Label
Your Microsoft Windows License is
• About Intel® Active Management Technology (iAMT), including overview, features, setup, and configuration information.
• Location of drivers for iAMT.
• Provides your operating system product key.
located on your computer.
wireless
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42 Finding Information
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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Tips" on page 29 for information and procedures that pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 33 for procedures on how to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 48.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
procedures. See "Online Services" on page 44 for a more extensive list of Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 49.
) for help with installation and troubleshooting
NOTE: Call Dell Support from a telephone at or near the affected computer so that
the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 44.
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NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 46, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap
www.dell.com/jp
www.euro.dell.com
www.dell.com/la
www.dell.ca
(Asian/Pacific countries only)
(Japan only)
(Europe only)
(Latin American and Caribbean countries)
(Canada only)
You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites:
support.dell.com
support.jp.dell.com
support.euro.dell.com
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(Japan only)
(Europe only)
44 Getting Help
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Dell Support e-mail addresses:
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com
apsupport@dell.com
Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com
sales_canada@dell.com
Anonymous file transfer protocol (FTP):
ftp.dell.com –
your password
log in as user
(Latin America and Caribbean countries only)
(Asian/Pacific countries only)
(Asian/Pacific countries only)
(Canada only)
anonymous
, and use your e-mail address as

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 49.
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Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 49.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on page 49. Include a copy of the invoice and a letter describing the reason for the return.
2
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 48), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 49).
3
Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
4
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).
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Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 48). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
the documentation that shipped with your computer.
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Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY
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Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1
Visit
support.dell.com
Country/Region
2
Click
Contact Us
service or support link based on your need.
3
Choose the method of contacting Dell that is convenient for you.
, and verify your country or region in the
Choose A
drop-down menu at the bottom of the page.
on the left side of the page, and select the appropriate
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Index

B
battery
removal, 9
C
connecting
AC adapter, 11 IEEE 1394 devices, 12 Internet, 14 network, 13 network cable, 11 USB devices, 12
contacting Dell, 43, 49
D
Dell
contacting, 43, 49 software updates, 33 Support Utility, 33 technical support and customer
service, 44
Technical Update Service, 32
Dell Wi-Fi Catcher Network
Locator, 9
DellConnect, 44
diagnostics
Dell, 33
documentation, 41
Dell Technology Guide, 42 Service Manual, 42
drivers, 35
Drivers and Utilities media, 41 identifying, 35 reinstalling, 35 returning to a previous version, 35
Drivers and Utilities media, 36,
41
Dell Diagnostics, 33
E
End User License Agreement
(EULA), 42
ergonomics information, 42
Express Service Code, 41
Dell Diagnostics, 33
starting from the Drivers and
Utilities media, 33
starting from your hard drive, 33
Dell Technology Guide, 42
DELL CONFIDENTIAL – PRELIMINARY 6/26/08
F
Files and Settings Transfer
Wizard, 15
FOR PROOF ONLY
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finding information, 41
I
Internet
connecting, 14 setting up, 14 Wi-Fi Catcher Network
Locator, 9
wireless switch, 9
L
license label, 42
M
media
Drivers and Utilities, 41 operating system, 41
memory
troubleshooting, 30
N
O
operating system
Dell Factory Image Restore, 38 media, 39 reinstalling, 41 System Restore, 37
Operating System media, 41
operating system product key, 42
P
phone numbers, 49
power
power light conditions, 29 troubleshooting, 29
problems
restore to previous state, 38
R
regulatory information, 42
reinstalling
drivers and utilities, 35 software, 35
networks
connecting, 13 overview, 13 Wi-Fi Catcher Network
Locator, 9
wireless switch, 9
Notebook System Software, 41
DELL CONFIDENTIAL – PRELIMINARY 6/26/08
FOR PROOF ONLY
S
safety information, 42
Service Manual, 42
Service Tag, 41
setup
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computer, 11 Internet, 14 quick setup, 11
software
problems, 32 reinstalling, 35 troubleshooting, 31-32 updates, 32
specifications
AC adapter, 26 all, 21 audio, 23 battery, 25 communications, 23 display, 24 environmental, 27 fingerprint reader, 27 keyboard, 24 memory, 22 physical, 27 ports and connectors, 22 processor, 21 smart card, 22 system information, 21 touch pad, 25 track stick, 25 video, 23
System Restore, 37-38
T
Terms and Conditions, 42
transferring information to a new
computer, 15
troubleshooting, 29, 42
blue screen, 32 computer not responding, 31 Dell Diagnostics, 33 memory, 30 power, 29 power light conditions, 29 program crashes, 31 programs and Windows
compatibility, 32 restore to previous state, 37-38 software, 31-32 tips, 29
U
updates
software and hardware, 32
support, 43
contacting Dell, 49 DellConnect, 44 online services, 44 regional, 44 technical support and customer
service, 44
support information, 42
DELL CONFIDENTIAL – PRELIMINARY 6/26/08
V
view
back, 8 front, 7
FOR PROOF ONLY
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W
warranty information, 42
Wi-Fi Catcher Network
Locator, 9
Windows License label, 42
Windows Vista
Dell Factory Image Restore, 38 Device Driver Rollback, 35 Program Compatibility wizard, 32 reinstalling, 41 returning to a previous device
driver version, 35
System Restore, 37-38
Windows XP
Files and Settings Transfer
Wizard, 1 5 reinstalling, 41 setting up Internet
connection, 15 System Restore, 37-38
wizards
Files and Settings Transfer
Wizard, 1 5 Program Compatibility wizard, 32
DELL CONFIDENTIAL – PRELIMINARY 6/26/08
FOR PROOF ONLY
Index 54
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