Broadcom BRCM1030 User Manual

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DELL CONFIDENTIAL – PRELIMINARY 6/26/08 – FOR PROOF ONLY

Template Last Updated -3/20/2007

Dell™ Latitude™ E4200

Setup and Quick Reference Guide

This guide provides a features overview, specifications, and quick setup,

software, and troubleshooting information for your computer. For more

information about your operating system, devices, and technologies, see

the Dell Technology Guide at support.dell.com.

Model PP15S

www.dell.com | support.dell.com

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Latitude, Wi-Fi Catcher, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG , Inc., and is used by Dell under license; Intel is a registered trademark, and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Wi ndows Vista, and the W indows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/ or other countries; TouchStrip is a trademark of UPEK, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Windows® operating systems are not applicable.

Model PP15S

July 2008 P/N H683D Rev. A00

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Contents

1 About Your Computer. . . . . . . . . . . . . . . . . 7

Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7

FILE LOCATION: C:\Windchill

Back View

Battery Removal

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

. . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . 9

2 Setting Up Your Computer . . . . . . . . . . . . 11

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting to the Internet

Setting Up Your Internet Connection

Transferring Information to a New Computer

Microsoft

Microsoft Windows

Windows Vista® Operating System . . 15

. . . . . . . . . . . . . . . . 14

. . . . . . . . 14

. . . . . . 15

XP . . . . . . . . . . . . . . 16

3 Specifications . . . . . . . . . . . . . . . . . . . . . 21

4 Troubleshooting Tips

. . . . . . . . . . . . . . . . 29

Using the Hardware Troubleshooter . . . . . . . . . . 29

Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Power Problems

. . . . . . . . . . . . . . . . . . 29

Contents

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Memory Problems . . . . . . . . . . . . . . . . . 30

Lockups and Software Problems

Dell Technical Update Service

Dell Support Utility

Dell Diagnostics

. . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . 31

. . . . . . . . . . . 32

5 Reinstalling Software . . . . . . . . . . . . . . 35

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Identifying Drivers

Reinstalling Drivers and Utilities

. . . . . . . . . . . . . . . . . 35

. . . . . . . . . . 35

Restoring Your Operating System

Using Microsoft

Windows® System Restore . . . 38

Using Dell Factory Image Restore

Using the Operating System Media

. . . . . . . . . . . . 37

. . . . . . . . . 38

. . . . . . . . . 39

6 Finding Information . . . . . . . . . . . . . . . . 41

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 43

Obtaining Assistance . . . . . . . . . . . . . . . . . . 43

Technical Support and Customer Service

DellConnect™

Online Services

AutoTech Service

. . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . 45

Automated Order-Status Service

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . 46

Returning Items for Warranty Repair or Credit

. . . . . 44

. . . . . . . . . . 45

. . . . . 46

4 Contents

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Before You Call . . . . . . . . . . . . . . . . . . . . . 46

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Contents

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6 Contents

Page 7

About Your Computer

Front View

4 5

1 display 2 volume controls

3 power button 4 ambient light sensor

5 network connector 6 USB connector with

PowerShare

7 IEEE 1394 connector 8 memory card reader

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9 keyboard 10 Wi-Fi Catcher™ Network

Locator

11 wireless switch 12 fingerprint reader (optional)

13 touch pad 14 touch pad buttons (2)

15 keyboard status lights 16 device status lights

17 Dell Latitude ON™ button

Back View

1 ExpressCard slot 2 SmartCard slot

3 air vents 4 audio connectors (2)

5 USB/eSATA connector 6 video connector

7 AC adapter connector 8 power light/battery light

9 battery 10 security cable slot

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

8 About Your Computer

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computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: Using an incompatible battery may increase the risk of fire or

explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

CAUTION: Before removing or replacing the battery, turn off the computer,

disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

wireless switch icon

Dell Wi-Fi Catcher Network Locator icon

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About Your Computer 9

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Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14.

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

10 About Your Computer

Page 11

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: The AC adapter works with electrical outlets worldwide. However,

power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the

connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.

NOTE: Some devices may not be included if you did not order them.

NOTE: Use only Dell provided power AC adapters, types PA-12 Family or PA-20

Family. Use of any other adapter may reduce system performance or damage system.

Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.

Connect the network cable.

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Connect USB devices, such as a mouse or keyboard.

Connect IEEE 1394 devices, such as a DVD player.

Open the computer display and press the power button to turn on the computer.

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

12 Setting Up Your Computer

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NOTE: It is recommended that you turn on and shut down your computer at least

once before you install any cards or connect the computer to a docking device or other external device, such as a printer.

Connect to the Internet. See "Connecting to the Internet" on page 14 for more information.

1 Internet service 2 cable or DSL modem

3 wireless router 4 laptop with wired connection

5 laptop with wireless connection

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Setting Up Your Computer 13

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Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a network connection or external modem and an Internet service provider (ISP). If you are using a DSL or cable/satellite modem, contact your ISP or cellular phone service for setup instructions. If you are using an external USB modem, follow the installation instructions that came with your modem before setting up your dial-up connection.

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:

Save and close any open files, and exit any open programs.

Double-click the ISP icon on the Microsoft® Windows® desktop.

Follow the instructions on the screen to complete the setup.

If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.

NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you

have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, consult the

Connect to the Internet wizard.

Microsoft® Windows Vista® Operating System

Save and close any open files, and exit any open programs.

Click the Windows Vista Start button™

Under

In the

(PPPoE)

• Choose

Network and Internet,

Connect to the Internet

Dial-up

, depending on how you want to connect:

Broadband

click

window, click either

if you will use a Wireless Router, DSL, satellite

modem, cable TV modem, or Bluetooth

Connect to the Internet

→

Control Panel

Wireless, Broadband

wireless technology

connection.

• Chose

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

Dial-up

if you will use a dial-up modem or ISDN.

14 Setting Up Your Computer

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NOTE: If you do not know which type of connection to select, click Help me choose

or contact your ISP.

Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Microsoft Windows® XP

Save and close any open files, and exit any open programs.

Click

Start→

In the next window, click the appropriate option:

• If you do not have an ISP, click

providers (ISPs)

Internet Explorer→ Connect to the Internet

Choose from a list of Internet service

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click

• If you have a setup CD, click

Click

If you selected

Set up my connection manually

Use the CD I got from an ISP

in step 3, continue to

step 5. Otherwise, follow the instructions on the screen to complete the setup.

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under

Internet?

Use the setup information provided by your ISP to complete the setup.

, and click

How do you want to connect to the

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

Click the Windows Vista Start button , and then click

and settings

In the

Click

Follow the instructions provided on the screen by the Windows Easy

→ Start Windows Easy Transfer.

User Account Control

Start a new transfer

dialog box, click

Continue a transfer in progress

Continue

Transfer wizard.

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

Setting Up Your Computer 15

Transfer files

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Microsoft Windows® XP

Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer.

You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.

NOTE: You can transfer information from an old computer to a new computer by

directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.

For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional

and may not be included with certain computers.

To prepare a new computer for the file transfer:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

from the Windows XP CD

When the source computer. Do

Now go to your old computer

not

Files and Settings Transfer Wizard

screen, click

→ Next

click

at this time.

To copy data from the old computer:

On the old computer, insert the Windows XP

On the

additional tasks

Under

Welcome to Microsoft Windows XP

What do you want to do?

, click

screen, click

screen appears, go to your old or

Transfer files and settings→ Next

Start→

All Programs→

welcome screen appears,

New Computer→

I will use the wizard

Operating System

screen, click

media.

Perform

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16 Setting Up Your Computer

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On the

On the transfer and click

After the information has been copied, the

Phase

Click

Which computer is this?

Select a transfer method

screen, click

screen, click the transfer method you prefer.

What do you want to transfer?

screen appears.

Finish

Old Computer→

screen, select the items you want to

Completing the Collection

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click

Now go to your old computer

Where are the files and settings?

screen on the new computer, click

screen, select the method you

The wizard applies the collected files and settings to your new computer.

On the

Running the Files and Settings Transfer Wizard Without the Operating System Media

Finished

screen, click

Finished

, and restart the new computer.

To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.

To create a wizard disk, use your new computer with Windows XP and perform the following steps:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

Wizard Disk in the following drive

Insert the removable media, such as a writable CD, and click OK.

Files and Settings Transfer Wizard

screen, click

→

Next.

Start→

All Programs→

welcome screen appears,

New Computer→

I want to create a

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Setting Up Your Computer 17

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When the disk creation completes and the

computer

Go to the old computer.

message appears,

do not

Now go to your old

click

To copy data from the old computer:

On the old computer, insert the wizard disk, and click

In the

Open

field on the

the appropriate removable media) and click

On the

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

Run

window, browse to the path for

welcome screen, click

screen, click

screen, click the transfer method you

Old Computer→

Start→

Run

fastwiz

prefer.

On the transfer and click

After the information has been copied, the

Phase

Click

What do you want to transfer?

screen appears.

Finish

screen, select the items you want to

Completing the Collection

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click

Now go to your old computer

Where are the files and settings?

screen on the new computer, click

screen, select the method you

. Follow the

instructions on the screen.

The wizard reads the collected files and settings and applies them to your new computer.

(on

When all of the settings and files have been applied, the

Finished

appears.

Click

Finished

NOTE: For more information about this procedure, search support.dell.com for

document #154781 (What Are The Different Methods To Transfer Files From My Old

Computer To My New Dell™ Computer Using the Microsoft Operating System?).

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

and restart the new computer.

Windows® XP

18 Setting Up Your Computer

screen

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NOTE: Access to the Dell™ Knowledge Base document may not be available in

certain countries.

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Setting Up Your Computer 19

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20 Setting Up Your Computer

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Specifications

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.

Processor

Processor type Intel

L1 cache 32 KB per instruction, 32-KB data cache per

L2 cache 3 MB

External bus frequency 800 MHz

System Information

Chipset Intel SFF chipset

Data bus width 64 bits

DRAM bus width dual-channel (2) 64-bit buses

Processor address bus width 36 bits

Flash EPROM 4 MB

Graphics bus internal

PCI bus 32 bits

Core™2 Duo ULV processor

core

ExpressCard

Express Card connector ExpressCard slot (USB and PCI Express-

based interfaces)

Cards supported 34-mm ExpressCards

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Specifications 21

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Secure Digital (SD) Memory Card Reader

Cards supported SD, SDIO, SD HC, Mini SD MMC,

MMC+, Mini MMC

Memory

Memory module connector one user-accessible SODIMM socket

Memory module capacities 1 GB, 2 GB, 4 GB

5-GB capable

Memory type DDR3 SODIMM

Minimum memory 1 GB (onboard memory)

Maximum memory 5-GB capable (Windows Vista

only)

Smart Card

Read/write capabilities reads and writes to all ISO 7816 1/2/3/4

microprocessor cards (T=0, T=1)

Cards supported 3 V and 5 V

Program technology supported Java cards

Interface speed 9600–115,200 bps

EMV level level 1 certified

WHQL certification PC/SC

Compatibility compatible within a PKI environment

Insert/eject cycles certified for up to 100,000 cycles

Ports and Connectors

Audio microphone/stereo line-in connector, stereo

headphone/speakers connector

Mini-Card one dedicated half Mini-Card slot for

WLAN

one dedicated full Mini-Card slot for WWAN/GPS

Network adapter RJ-45 port

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22 Specifications

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Ports and Connectors (continued)

USB, eSATA two 4-pin USB 2.0-compliant connectors

NOTE: One USB connector can be used as an

eSATA connector. The other USB connector with PowerShare can be used to charge a USB device when the computer is turned on or off.

Video 15-hole VGA connector

IEEE 1394 4-pin mini

E-Dock standard E-Dock connector for devices such

as E-Dock advanced port replicators and expansion stations

NOTE: The optional media base can be

connected to the E-Dock connector. See the documentation that comes with the media base for additional information.

E-Port standard E-Port connector

Communications

Network adapter 10/100/1000 Ethernet LAN on system board

Wireless internal WLAN, WWAN, and Bluetooth

wireless support (if optional cards are purchased)

Video

Video type: integrated on system board, hardware

accelerated

Data bus

Video controller

integrated video

Intel Extreme Graphics

Video memory up to 256 MB (shared)

Audio

Audio type two-channel High Definition Audio (Azalia)

Audio controller IDT 92HD71B codec

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Specifications 23

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Audio (continued)

Stereo conversion 24-bit (analog-to-digital and digital-to-

analog)

Interfaces:

Internal

External

High Definition Audio (Azalia) codec

microphone/stereo line-in connector, stereo headphones/speakers connector

Speaker one 4-ohm speaker

Internal speaker amplifier 2-W channel into 4 ohms

Volume controls volume control buttons, program menus

Display

Type (active-matrix TFT) WXGA

Active X/Y 261.12 x 163.2

Dimensions:

Height

Width

Diagonal

261.12 mm (10.28 inches)

163.2 mm (6.43 inches)

307.34 mm (12.1 inches)

Maximum resolution 1280 x 800 at 262 K colors

Refresh rate 60 Hz (40 Hz in ADBL mode)

Operating angle 0° (closed) to 160°

Viewing angles:

Horizontal

Vertical

40/40°

15/30°

Pixel pitch:

WXGA

Power Consumption (

panel with

0.204

backlight) (typical):

WXGA

3.0 W (max)

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24 Specifications

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Keyboard

Number of keys 87 (U.S. and Canada); 88 (Europe); 91

(Japan)

Layout QWERTY/AZERTY/Kanji

Touch Pad

X/Y position resolution

240 cpi

(graphics table mode)

Size:

Width

Height

73.0-mm (2.9-inch) sensor-active area

42.9-mm (1.7-inch) rectangle

Battery

Type 4-cell: 28 Whr/14.8V

6-cell: 58 Whr/11.1V

Slice: 48 Whr/11.1V

Dimensions:

4 cell

Depth

Height

Width

210 mm (8.27 inches)

18 mm (0.71 inches)

46.5 mm (1.83 inches)

6 cell

Depth

Height

Width

210 mm (8.27 inches)

23.2 mm (0.91 inches)

68.5 mm (2.7 inches)

Slice

Depth

Height

Width

9.5 mm (0.38 inches)

186 mm (7.32 inches)

279 mm (10.98 inches)

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Specifications 25

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Battery (continued)

Weight 0.2 kg (0.44 lb) (4 cell)

0.37–0.38 kg (0.82–0.84 lb) (6 cell)

0.59–0.61 kg (1.3–1.34 lb) (slice)

Voltage 11.1 VDC (6-cell, slice)

14.8 VDC (4-cell)

Charge time (approximate)

Computer off

approximately 1 hour to 80% capacity

approximately 2 hours to 100% capacity

Operating time Battery operating time varies depending on

operating conditions and can be significantly reduced under certain power-intensive conditions.

Life span (approximate) 300 charge/discharge cycles

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F)

–40° to 60°C (–40° to 140°F)

Coin-cell battery CR-2032

AC Adapter

Input voltage 100–240 VAC

Input current (maximum) 0.8 A

Input frequency 50–60 Hz

Output current 3.1 A (maximum at 10ms pulse);

2.31 A (continuous)

Output power 45 W or higher

Rated output voltage 19.5 +/–1.0 VDC

Dimensions:

Height

Width

Depth

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15 mm (0.59 inches)

89 mm (3.5 inches)

63.5 mm (2.5 inches)

26 Specifications

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AC Adapter (continued)

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

Fingerprint Reader (Optional)

Type UPEK TCS3 TouchStrip™ strip sensor with

CMOS active capacitive pixel-sensing technology

Physical

Height 19.95–26.82 mm (0.79–1.06 inches)

Width 290.6 mm–296.6 mm (11.44–11.68 inches)

Depth 204 mm–226 mm (8.03–8.9 inches)

Weight (entry configuration) 1 kg (2.2 lb)

Environmental

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

Relative humidity (maximum):

Operating

Storage

10% to 90% (noncondensing)

5% to 95% (noncondensing)

Maximum vibration (using a random-vibration spectrum that simulates user environment):

Operating

Storage

0.66 GRMS

1.3 GRMS

Maximum shock (measured within head-parked position and a 2-ms halfsine pulse):

Operating

143 G

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Environmental (continued)

Storage

163 G

Altitude (maximum):

Operating

Storage

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

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28 Specifications

Page 29

Troubleshooting Tips

CAUTION: Always unplug your computer from the electrical outlet before

opening the cover.

NOTE: For detailed troubleshooting information, including responding to system

messages, see your Service Manual on support.dell.com.

Using the Hardware Troubleshooter

Click the Windows Vista Start button

Ty p e

hardware troubleshooter

<Enter> to start the search.

In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Tips

• If a device does not work, ensure that the device is properly connected.

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).

• If an error message occurs in a program, see the program documentation.

™ , and click

in the search field and press

Help and Support.

Power Problems

CAUTION: Before working inside your computer, read the safety information that

shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.

F THE POWER LIGHT IS OFF — The computer is either turned off or is not

receiving power.

• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

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• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board.

IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —

• Ensure that the display is connected and powered on.

• If the display is connected and powered on, see in your

support.dell.com

IF THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode.

Service Manual

Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices connected to the same power strip

• Multiple power strips connected to the same electrical outlet

CHECK THE BATTERY STATUS LIGHT — To check the battery charge, press and

release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.

Memory Problems

CAUTION: Before working inside your computer, read the safety information that

shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance

F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

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• See the software documentation for minimum memory requirements. If necessary, install additional memory.

• Reseat any accessible memory modules to ensure that your computer is successfully communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat any accessible memory modules to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines.

• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 33.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).

Lockups and Software Problems

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell computer to the Windows Classic view.

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the

Click to select the program that is no longer responding, and click

Ta s k

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a

floppy disk, CD, or DVD.

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Applications

tab.

End

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CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft

RUN THE PROGRAM COMPATIBILITY WIZARD —

Click

Start

→

Control Panel→ Programs→ Use an older program

Windows® operating system

with this version of Windows.

In the welcome screen, click

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer.

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

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Dell Support Utility

The Dell Support Utility provides self-support information, software updates, and health scans of your computing environment. Access the Dell Support Utility from the icon on the taskbar, or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

Click

Start→ All Programs→ Dell Support→

Ensure that the

NOTE: If the Dell Support Utility is not available from the Start menu, go to

support.dell.com and download the software.

Show icon on the taskbar

Dell Support Settings

option is checked.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell

™ Support screen.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

Starting the Dell Diagnostics From Your Hard Drive

Ensure that the computer is connected to a working electrical outlet.

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F12> immediately. Select

Diagnostics

from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to

wait until you see the Microsoft your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from the Drivers and Utilities media.

Press any key to start the Dell Diagnostics from the diagnostics utility

Windows® desktop, and then shut down

partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Dell Drivers and Utilities Media

NOTE: The Dell Drivers and Utilities media is optional and may not ship with your

computer.

Attach an external CD/DVD drive or the Media Slice if not already present.

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Insert the

Shut down and restart the computer.

Drivers and Utilities

media.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer starts according to the devices specified in the system setup program.

When the boot device list appears, highlight

Windows® desktop; then, shut down your

CD/DVD/CD-RW

<Enter>.

Select the

Boot from CD-ROM

option from the menu that appears and

press <Enter>.

Ty p e 1 to start the CD menu and press <Enter> to proceed.

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.

When the Dell Diagnostics

Main Menu

appears, select the test that you

want to run, and follow the instructions on the screen.

and press

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Reinstalling Software

Drivers

Identifying Drivers

Locate the list of devices for your computer.

Click the Windows Vista Start button™ , and right-click

Computer

Click

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 35).

Properties→ Device Manager

) on the device icon.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and

Utilities media provide approved drivers for your computer. If you install drivers

obtained from other sources, your computer might not work correctly.

Returning to a Previous Device Driver Version

Click the Windows Vista Start button , and right-click

Click

Properties→ Device Manager

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NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Right-click the device for which the new driver was installed and click

Properties

Click the

Drivers

tab→ Roll Back Driver

If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 37) to return your computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities Media

Before using the Drivers and Utilities media, try the following:

• Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 35)

• Microsoft System Restore (see "Using Microsoft

Windows® System

Restore" on page 38)

With the Windows desktop displayed, insert your

media

If this is your first time using the

Drivers and Utilities media, go to step 2.

Drivers and Utilities

If not, go to step 5.

When the

Drivers and Utilities media installation program starts, follow

the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running

automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.

When the

Drivers and Utilities

When you see the Windows desktop, reinsert the

InstallShield Wizard Complete

media and click

Finish

window appears, remove the

to restart the computer.

Drivers and Utilities

media.

At the

Welcome Dell System Owner

screen, click

The drivers that are used by your computer are automatically displayed in the

My Drivers—The ResourceCD has identified these components in

your system

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Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, that driver is not required by your operating system, or you must find the drivers that came with the specific device.

Manually Reinstalling Drivers

Click the Windows Vista Start button , and right-click

Click

Properties→ Device Manager

NOTE: The User Account Control window appears. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Double-click the type of device for which you are installing the driver (for

Audio

Video

example,

Double-click the name of the device for which you are installing the driver.

Click the

software

Click

Driver

tab→

Browse

and browse to the location to which you previously copied

Update Driver→ Browse my computer for driver

Computer

the driver files.

Click the name of the driver→ OK→ Next

Click

Finish

and restart your computer.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.

• Dell Factory Image Restore returns your hard drive to the same operating state as when you purchased the computer. The program deletes all data on the hard drive and removes any programs installed after you received the computer.

• If you received the use it to restore your operating system. However, using the

System

media deletes all data on the hard drive.

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Operating System

media with your computer, you can

Operating

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Using Microsoft® Windows® System Restore

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell™ computer to the Windows Classic view.

Starting System Restore

Click

Start

In the Start Search box, type

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

Click

and follow the remaining prompts on the screen.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and

exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click

Start

In the

Start Search

Click

Undo my last restoration

box, type

System Restore

and click

and press <Enter>.

Using Dell Factory Image Restore

NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve

your operating system problem. Using Dell Factory Image Restore permanently deletes all data (for example, documents, spreadsheets, e-mail messages, digital photos, and music files) on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using Dell Factory Image Restore.

NOTE: Dell Factory Image Restore may not be available in certain countries or on

certain computers.

Turn on the computer.

When the Dell logo appears, press <F8> several times to access the

Advanced Boot Options

Select

Repair Your Computer

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38 Reinstalling Software

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The

System Recovery Options

Select a keyboard layout and click

To access the recovery options, log on as a local user.

To access the command prompt, type

name

field, then click OK.

Click

Dell Factory Image Restore

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

On the

The

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

Click the checkbox to confirm that you want to continue reformatting the

Dell Factory Image Restore

Confirm Data Deletion

window appears.

administrator

welcome screen, click

screen appears.

in the

Next.

User

hard drive and restoring the system software to the factory condition, then click

The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

Click

Finish

to restart the computer.

Using the Operating System Media

Before reinstalling the operating system, try the following:

• Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 35)

• Microsoft System Restore (see "Using Microsoft Restore" on page 38)

NOTICE: Before performing the installation, back up all data files from your primary

hard drive to another media. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. The Dell

Drivers and Utilities

drivers that were installed at the time you ordered your computer.

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Windows® System

media

contains

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NOTE: Depending on the region from which you ordered your computer, or

whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.

Reinstalling Windows

NOTE: The reinstallation process can take 1 to 2 hours to complete.

Save and close any open files and exit any open programs.

Insert the

If the

Restart the computer, and when the DELL logo appears, press <F12>

Operating System

Install Windows

media.

message appears, click

Exit

immediately.

If you wait too long and the operating system logo appears, wait until you see the Microsoft

Windows® desktop; then, restart your computer and

try again.

When the boot device list appears, highlight

CD/DVD/CD-RW Drive

and press <Enter>.

This selection changes the boot sequence for one time only.

Press any key to

Boot from CD-ROM

, and follow the instructions on the

screen to complete the installation.

7 Reinstall the device drivers, virus protection program, and other

software.

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Finding Information

NOTE: Some features or media may be optional and may not ship with your

computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label Contents

Service Tag/Express Service Code

The Service Tag/Express Service Code is located on your computer.

Drivers and Utilities Media

The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.

Operating System Media

The Operating System media is a CD or DVD that may have shipped with your computer.

• Use the Service Tag to identify your computer when you use

support.dell.com

• Enter the Express Service Code to direct your call when contacting support

or contact support.

NOTE: Your Service Tag/Express Service

Code is located on your computer.

• A diagnostic program for your computer

• Drivers for your computer

NOTE: Drivers and documentation updates

can be found at support.dell.com.

• Notebook System Software (NSS)

Reinstall your operating system

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Document/Media/Label Contents

Safety, Regulatory, Warranty, and Support Documentation

This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on

www.dell.com at the following location: www.dell.com/regulatory_compliance.

Service Manual

The Service Manual for your computer can be found at support.dell.com.

Dell Technology Guide

The Dell Technology Guide is available at

support.dell.com.

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

• How to remove and replace parts

• How to configure system settings

• How to troubleshoot and solve problems

• About your operating system

• Using and maintaining devices

• Understanding technologies such as RAID, Internet, Bluetooth

technology, e-mail, networking, and more.

Dell Latitude ON™ Reader Help File

The Dell Latitude ON Reader Help file is available on your hard drive.

• Overview of Dell Latitude ON Reader

• How to set up, configure, and use the application

• Frequently Asked Questions

Dell™ Systems Management Administrator's Guide

The Dell Systems Management Administrator's Guide is available at

support.dell.com.

Microsoft® Windows® License Label

Your Microsoft Windows License is

• About Intel® Active Management Technology (iAMT), including overview, features, setup, and configuration information.

• Location of drivers for iAMT.

• Provides your operating system product key.

located on your computer.

wireless

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

See "Troubleshooting Tips" on page 29 for information and procedures that pertain to the problem your computer is experiencing.

See "Dell Diagnostics" on page 33 for procedures on how to run Dell Diagnostics.

Fill out the "Diagnostics Checklist" on page 48.

Use Dell's extensive suite of online services available at Dell Support (

support.dell.com

procedures. See "Online Services" on page 44 for a more extensive list of Dell Support online.

If the preceding steps have not resolved the problem, see "Contacting Dell" on page 49.

) for help with installation and troubleshooting

NOTE: Call Dell Support from a telephone at or near the affected computer so that

the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 44.

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NOTE: Some of the following services are not always available in all locations

outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 46, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap

www.dell.com/jp

www.euro.dell.com

www.dell.com/la

www.dell.ca

(Asian/Pacific countries only)

(Japan only)

(Europe only)

(Latin American and Caribbean countries)

(Canada only)

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites:

support.dell.com

support.jp.dell.com

support.euro.dell.com

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(Japan only)

(Europe only)

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• Dell Support e-mail addresses:

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com

apsupport@dell.com

• Dell Marketing and Sales e-mail addresses:

apmarketing@dell.com

sales_canada@dell.com

• Anonymous file transfer protocol (FTP):

ftp.dell.com –

your password

(Latin America and Caribbean countries only)

(Asian/Pacific countries only)

(Canada only)

anonymous

, and use your e-mail address as

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 49.

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Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 49.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 49. Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 48), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 49).

Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

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Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 48). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in

the documentation that shipped with your computer.

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Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

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Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit

support.dell.com

Country/Region

Click

service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

, and verify your country or region in the

Choose A

drop-down menu at the bottom of the page.

on the left side of the page, and select the appropriate

DELL CONFIDENTIAL – PRELIMINARY 6/26/08 - FOR PROOF ONLY

Getting Help 49

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50 Getting Help

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Index

battery

removal, 9

connecting

AC adapter, 11 IEEE 1394 devices, 12 Internet, 14 network, 13 network cable, 11 USB devices, 12

contacting Dell, 43, 49

Dell

contacting, 43, 49 software updates, 33 Support Utility, 33 technical support and customer

service, 44

Technical Update Service, 32

Dell Wi-Fi Catcher Network

Locator, 9

DellConnect, 44

diagnostics

Dell, 33

documentation, 41

Dell Technology Guide, 42 Service Manual, 42

drivers, 35

Drivers and Utilities media, 41 identifying, 35 reinstalling, 35 returning to a previous version, 35

Drivers and Utilities media, 36,

Dell Diagnostics, 33

End User License Agreement

(EULA), 42

ergonomics information, 42

Express Service Code, 41

Dell Diagnostics, 33

starting from the Drivers and

Utilities media, 33

starting from your hard drive, 33

Dell Technology Guide, 42

DELL CONFIDENTIAL – PRELIMINARY 6/26/08

Files and Settings Transfer

Wizard, 15

FOR PROOF ONLY

Index 51

Page 52

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finding information, 41

Internet

connecting, 14 setting up, 14 Wi-Fi Catcher Network

Locator, 9

wireless switch, 9

license label, 42

media

Drivers and Utilities, 41 operating system, 41

memory

troubleshooting, 30

operating system

Dell Factory Image Restore, 38 media, 39 reinstalling, 41 System Restore, 37

Operating System media, 41

operating system product key, 42

phone numbers, 49

power

power light conditions, 29 troubleshooting, 29

problems

restore to previous state, 38

regulatory information, 42

reinstalling

drivers and utilities, 35 software, 35

networks

connecting, 13 overview, 13 Wi-Fi Catcher Network

Locator, 9

wireless switch, 9

Notebook System Software, 41

DELL CONFIDENTIAL – PRELIMINARY 6/26/08

FOR PROOF ONLY

safety information, 42

Service Manual, 42

Service Tag, 41

setup

Index 52

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computer, 11 Internet, 14 quick setup, 11

software

problems, 32 reinstalling, 35 troubleshooting, 31-32 updates, 32

specifications

AC adapter, 26 all, 21 audio, 23 battery, 25 communications, 23 display, 24 environmental, 27 fingerprint reader, 27 keyboard, 24 memory, 22 physical, 27 ports and connectors, 22 processor, 21 smart card, 22 system information, 21 touch pad, 25 track stick, 25 video, 23

System Restore, 37-38

Terms and Conditions, 42

transferring information to a new

computer, 15

troubleshooting, 29, 42

blue screen, 32 computer not responding, 31 Dell Diagnostics, 33 memory, 30 power, 29 power light conditions, 29 program crashes, 31 programs and Windows

compatibility, 32 restore to previous state, 37-38 software, 31-32 tips, 29

updates

software and hardware, 32

support, 43

contacting Dell, 49 DellConnect, 44 online services, 44 regional, 44 technical support and customer

service, 44

support information, 42

DELL CONFIDENTIAL – PRELIMINARY 6/26/08

view

back, 8 front, 7

FOR PROOF ONLY

Index 53

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warranty information, 42

Wi-Fi Catcher Network

Locator, 9

Windows License label, 42

Windows Vista

Dell Factory Image Restore, 38 Device Driver Rollback, 35 Program Compatibility wizard, 32 reinstalling, 41 returning to a previous device

driver version, 35

System Restore, 37-38

Windows XP

Files and Settings Transfer

Wizard, 1 5 reinstalling, 41 setting up Internet

connection, 15 System Restore, 37-38

wizards

Files and Settings Transfer

Wizard, 1 5 Program Compatibility wizard, 32

DELL CONFIDENTIAL – PRELIMINARY 6/26/08

FOR PROOF ONLY

Index 54