Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, AccessDirect, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, Dell TrueMobile, and DellNet are trademarks of Dell Computer
Corporation; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft
and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark
of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims an y proprietary interest
in trademarks and trade names other than its own.
CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . 56
If you cannot play a CD, CD-RW, or DVD
If you cannot eject the CD, CD-RW, or DVD drive tray
If you hear an unfamiliar scraping or grinding sound
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . 56
. . . . . 56
. . . . . . 56
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . 57
If you have a problem with integrated speakers
If you have a problem with external speakers
Use the following safety guidelines to help ensur e your own personal safety and to help protect
your computer and working environment from potential damage.
General
•Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
•If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.
•Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.
•Do not block air vents or openings of your computer. Doing so can damage the computer
or cause fire.
•Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on or connected to the AC adapter.
Restricting airflow can damage the computer or cause a fire.
•Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
•Place the AC adapter in a ventilated area, such a s a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.
•The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.
•Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.
•Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement
•If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical stor m is approaching to avoid the remote risk of elec t r ic
shock from lightning via the telephone line.
CAUTION: Safety Instructions11
CAUTION: Safety Instructions
•To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.
•If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wir e si ze of 26 A merican wir e gauge (AWG) and an FCCcompliant RJ-11 modular plug.
•Before you open the memory module cover or Mini PCI card/modem cover on the bottom
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of your computer, disconnect all cables from their electrical outlets and disconnect the
telephone cable.
•If your computer has a modem RJ-11 connector and a network RJ-45 connector, insert the
telephone cable into the RJ-11 connector, not the RJ-45 connector.
•PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.
•Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Power
•Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.
(continued)
•Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.
•To remove the computer from all power sources, turn the computer off, remove the
battery pack, and disconnect the AC adapter from the electrical outlet.
•To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
•Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.
12CAUTION: Safety Instructions
CAUTION: Safety Instructions
•If you are using a multiple-outlet power strip, use caution when plugging the AC
adapter’s power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.
(continued)
Battery
•Use only Dell™ battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or e xplosion.
•Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.
•Keep the battery away from children.
•Do not store or leave your computer or battery pack near a heat source such as a radiator ,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•Do not dispose of your computer’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.
CAUTION: Safety Instructions13
CAUTION: Safety Instructions
Air Travel
•Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.
–In order to best comply with all such restrictions, if your Dell portable computer is
equipped with Dell TrueMobile™ or some other wireless communication device,
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EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate EMC classificati on for
the intended environment. F or parallel printers, a cable is available from Dell. If you prefer, you
can order a cable from Dell at its worldwide website at www.dell.com.
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
–Additionally, the use of any PED, such as a portable computer, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use
of a PED is allowed.
(continued)
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s input/output panel.
California Residents
WARNING: Handling the cable on this product, or cables associated with accessories sold with
this product, will expose you to lead, a chemical known to the State of California to cause birth
defects or other reproductive harm.
14CAUTION: Safety Instructions
Wash your hands after handling the cable.
When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your computer:
•When setting up the computer for work, place it on a level surface.
•When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.
•When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand, be
ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.
•When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.
•Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.
•When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
damaging the computer, allow sufficient time for the moisture to evaporate before using
the computer.
NOTICE: When taking the computer from low-temperature conditions into a warmer environment
or from high-temperature conditions into a cooler environment, allow the computer to acclimate to
room temperature before turning on power.
•When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.
•Handle components with care. Hold a component such as a memory module by its edges,
not its pins.
•When preparing to remove a memory module from the system board or disconnect a
device from the computer, turn off the computer, disconnect the AC adapter cable, and
then wait 5 seconds before proceeding to help avoid possible damage to the system board.
When Using Your Computer15
When Using Your Computer
•Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display to
the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window
cleaner to clean your display.
•If your computer gets wet or is damaged, follow the procedures described in "If Your
Computer Gets Wet" on page 81 or "If You Drop or Damage Your Computer" on page 82.
If, after following these procedures, you confirm that your computer is not operating
properly, conta c t Dell (see page 122 for the appropriate contact information).
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Ergonomic Computing Habits
CAU TION: Improper or prolonge d keyboard use may result in injur y.
CAUTION: Viewing the display or external monitor screen for extended periods of
time may result in eye strain.
F or comfort an d efficiency, observe the ergonomic guidelines in the Tell Me How help file when
setting up and using your computer. To access the help file, see page 74.
This portable computer is not designed for continuous operation as office equipment. For
extended use in an office, it is recommended that you connect an external keyboard.
When Working Inside Your Computer
Before removing or installing memory modules, Mini PCI card s, modems, keyboards, or CD or
DVD drives, perform the following steps in the sequence indicated.
(continued)
NOTICE: The only time you should ever access the inside of your computer is when you are
installing memory modules, a Mini PCI card, a modem, a keyboard, or a CD or DVD drive.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing
a memory module, Mini PCI card, modem, keyboard, or CD or DVD drive to help prevent possible
damage to the system board.
Shut down your computer and turn off any attached devices.
1
2 Disconnect your computer and devices from electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.
3 Remove the main battery from the battery bay and, if necessary, the secondary battery
from the module bay.
16When Using Your Computer
When Using Your Computer
4 Ground yourself by touching the unpainted metal surface of the I/O panel on the back of
the computer.
While you work, periodically touch the I/O panel to dissipate any static electricity that
might harm internal components.
(continued)
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s I/O panel.
As you continue to work inside the computer, periodically touch an I/O connector to remove
any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•When transporting a sensitive component, first place it in an antistatic container or
packaging.
•Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
Battery Disposal
Your computer uses a lithium-ion battery and a reserve battery. For instructions about replacing
the lithium-ion battery in your computer, r efer to "Removing a Battery" on page 44. The reserve
battery is a long-life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, the procedure must be performed by an authorized
service technician.
Do not dispose of the battery along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
When Using Your Computer17
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18When Using Your Computer
1
SECTION 1
A Tour of Your
Computer
Front View
Left Side View
Right Side View
Back View
Bottom View
Front View
Dell™ AccessDirect™
button
display latch
display
power button
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touch pad
touch pad buttons
speaker
device status lights
DISPLAY LATCH — Keeps the display closed.
ISPLAY — For more information about your display, see "Using the Display" in
D
the Tell Me How help file. To access the help file, see page 74.
speaker
keyboard
status lights
keyboard
20A Tour of Your Computer
KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the fo llowing:
Turns on when the numeric keypad is enabled.
9
Turns on when Caps Lock is enabled.
A
Turns on when the scroll lock function is enabled.
KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft®
®
Windows
logo key. F or information on supported keyboard shortcuts, see
page 49.
PEAKERS — To adjust the volume of the integrated speakers, press the volume
S
control keyboard shortcuts. For more information, see page 50.
A Tour of Your Computer21
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DEVICE STATUS LIGHTS
Turns on when you turn on the computer.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while
the light is flashing.
Turns on steadily or blinks when the computer is in a power management
mode. It also blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the light operates as
follows:
If the computer is running on a battery, the light operates as follows:
T
mouse. See page 50 for more information.
T
a mouse. See page 50 for more information.
22A Tour of Your Computer
– Solid green: The battery is fully charged.
– Flashing green: The battery is charging.
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
OUCH PAD BUTTONS — Touch pad buttons provide the functionality of a
OUCH PAD — The touch pad and touch pad buttons provide the functionality of
POWER BUTTON — Press the power button to turn on the computer or to enter
or exit a power management mode. For more information, see "Power Management"
in the Tell Me How help file. To access the help file, see page 74.
NOTICE: To avoid losing data, turn off your computer by performing a
Windows shutdown rather than by pressing the power button (see page 39).
If the computer stops responding, press and hold the power button until the
computer turns off completely (which may take several seconds).
ELL™ ACCESSDIRECT™ BUTTON — Press this button to launch a frequently
D
used program, such as support and educational tools. You can reprogram the button
to launch a program of your choice. For more information, see page 48.
Left Side View
PC Card slot
audio connectors (2)CD or DVD drive
PC CARD SLOT — Supports one PC Card, such as a modem or network adapter.
The computer ships with a plastic blank installed in the slot. For more information,
see "Using PC Cards" in the Tell Me How help file. To access the help file, see
page 74.
A Tour of Your Computer23
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AUDIO CONNECTORS
Attach headphones or speakers to the connector.
Attach a microphone to the connector.
CD OR DVD DRIVE — Accommodates a CD drive, DVD drive, CD-RW drive,
or CD-RW/DVD combo drive.
Right Side View
24A Tour of Your Computer
security cable slot
air vents
battery/battery baymodem connector
BATTERY /BATTERY BAY — When a battery is installed, you can use the
computer without connecting the computer to an electrical outlet. See page 41.
ODEM CONNECTOR
M
Connect the telephone line to the modem connector.
F or information on using the modem, see the online modem
documentation supplied with your computer.
AIR VENTS — The computer uses an internal fan to create airflow through the
vents, which prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to
accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or
cause a fire.
ECURITY CABLE SLOT — Lets you attach a commercially available antitheft
S
device to the computer. For more information, see the instructions included with
the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the
security cable slot.
NOTE: The fan runs
constantly, and fan speed
may vary depending on
usage. Fan noise is
normal and does not
indicate a problem with
the fan or the computer.
A Tour of Your Computer25
Back View
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NOTE: The fan runs
constantly, and fan speed
may vary depending on
usage. Fan noise is
normal and does not
indicate a problem with
the fan or the computer.
AC adapter connector
air vents
AIR VENTS — The computer uses an internal fan to create airflow through the
vents, which prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to
accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or
cause a fire.
S-video TV-out connector
USB connectors (2)
video connector
network connector
IEEE 1394 connector
26A Tour of Your Computer
AC ADAPTER CONNECTOR — Attach an AC adapter to the computer.
AC adapter
AC adapter connector
The AC adapter converts AC power to the DC power required by the computer. You
can connect the AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outl ets
worldwide. However, power connectors and power strips vary
among countries. Using an incompatible cable or improperly
connecting the cable to the power strip or electrical outlet may
cause fire or equipment damage.
CAUTION: Place the AC adapter in a ventilated area, such as a
desk top or on the floor, when you use it to run the computer or to
charge the battery. Do not cover the AC adapter with papers or
other items that will reduce cooling; also, do not use the AC
adapter inside a carrying case.
NOTICE: When you disconnect the AC adapter cable from the computer,
grasp the connector, not the cable itself, and pull firmly but gently to avoid
damaging the cable.
NOTE: Use only the
90-watt AC adapter that
came with your computer.
A Tour of Your Computer27
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S-VIDEO TV-OUT CONNECTOR
Connects your computer to a TV. F or more information, se e
page 61.
USB CONNECTORS
Connects USB devices, such as a mouse, keyboard, or printer.
VIDEO CONNECTOR
Connects an external monitor. For more information, see
"Using the Display" in the T ell Me How help file. To access the
help file, see page 74.
IEEE 1394 CONNECTOR — Use to attach devices supporting IEEE 1394 high-
speed transfer rates, such as some digital video cameras.
ETWORK CONNECTOR
N
NOTICE: The network connector is slightly larger than the modem connector .
T o avoid damaging the computer, do not plug a telephone line into the network
connector.
28A Tour of Your Computer
Connects the computer to a network. The lights next to the
connector indicate activity for both wired and wireless
network communications.
F or information on using t he network adapter, see the online
network adapter documentation supplied with your
computer.
Bottom View
modem/Mini PCI
card cover
hard drive
battery/battery bay
air vent
battery latch release
memory module cover
MODEM/MINI PCI CARD COVER — Covers the compartment that contains
the modem and Mini PCI card. See page 96.
ATTERY/BATTERY BAY — When a battery is installed, you can use the
B
computer without connecting the computer to an electrical outlet. See page 41.
IR VENTS — The computer uses an internal fan to create airflow through the
A
vents, which prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to
accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or
cause a fire.
NOTE: The fan runs
constantly, and fan speed
may vary depending on
usage. Fan noise is
normal and does not
indicate a problem with
the fan or the computer.
A Tour of Your Computer29
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BATTERY L ATCH RELEASE — Releases the battery. See page 44 for
instructions.
EMORY MODULE COVER — Covers the compartment that contains the
M
memory module(s) and the CD or DVD drive latch release. See page 94.
ARD DRIVE — Stores software and data.
H
30A Tour of Your Computer
2
SECTION 2
Setting Up Your
Computer
Connecting to the Internet
Modem and Internet Connection Problems
E-Mail Problems
Transferring Information to a New Computer
Setting Up a Printer
Printer Problems
Power Protection Devices
Turning Off Your Computer
Connecting to the Internet
NOTE: ISPs and ISP
offerings vary by country.
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To connect to the Internet, you need a modem or network connection and
an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer
one or more of the following Internet connection options:
•Dial-up connections that provide Internet access through a phone line.
Dial-up connections are considerably slower than DSL and cable
modem connections.
•DSL connections that provide high-speed Internet access through
your existing phone line. With a DSL connection, you can access the
Internet and use your phone on the same line simultaneously.
•Cable modem connections that provide high-speed Internet access
through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the
modem connector on your computer and to the telephone wall jack before
you set up your Internet connection. If you are using a DSL or cable modem
connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1 Save and close any open files, and exit any open programs.
2 Double-click the MSN Explorer or AOL icon on the Windows
desktop.
®
3 Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you
want to set up an Internet connection with a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
3 Click Connect to the Internet.
4 In the next window, click the appropriate option:
32Setting Up Your Computer
The New Connection Wizard appears.
•If you do not have an ISP and want to select one, click Choose
from a list of Internet service providers (ISPs).
•If you have already obtained setup information from your ISP but
you did not receive a setup CD, click Set up my connection manually.
•If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6.
Otherwise, follow the instructions on the screen to complete the
setup.
6 Click the appropriate option under How do you want to connect to
the Internet?, and then click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "Modem and
Internet Connection Problems." If you cannot connect to the Internet but
have successfully connected in the past, the ISP might have a service
outage. Contact your ISP to check the service status, or try connecting again
later .
Modem and Internet Connection
Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a
telephone line into the network connector.
HECKTHETELEPHONEWALLJACK — Disconnect the telephone line from
C
the modem and connect it to a telephone. Listen for a dial tone. Ensure that you
have touchtone telephone service. Try connecting the modem to a different
telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
ONNECTTHEMODEMDIRECTLYTOTHETELEPHONEWALLJACK — If
C
you have other telephone devices sharing the line, such a s an answering machine, fax
machine, surge protector, or line splitter, then bypass them and use the telephone
line to connect the modem directly to the telephone wall jack.
HECKTHECONNECTION — Verify that the telephone line is connected to the
C
modem.
NOTE: If you do not
know which type of
connection to select,
contact your ISP.
NOTE: If you can
connect to your Internet
service provider (ISP),
your modem is
functioning properly. If
you are sure that your
modem is working
properly and you still
experience problems,
contact your ISP.
Setting Up Your Computer33
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CHECKTHETELEPHONELINE — Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RREGULARDIALTONE —If you have voice mail service, you might hear an
I
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
URNOFFCALLWAITING (CATCH-PHONE)—See your telephone directory
T
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click the
Dialing Rules tab, and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
ERIFYTHATTHEMODEMISCOMMUNICATINGWITH WINDOWS —
V
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E-Mail Problems
ENSURETHATYOUARECONNECTEDTOTHE INTERN ET — With the
Outlook Express e-mail program open, click File. If Work Offline has a check mark
next to it, click the check mark to remove it and connect to the Internet.
34Setting Up Your Computer
Transferring Information to a New
Computer
The Microsoft® Windows® XP operating system provides a Files and
Settings Transfer wizard to move data from the source computer to the new
computer. You can move data such as:
•E-mails
•Toolbar settings
•Window sizes
•Internet bookmarks
You can transfer the data to the new computer over a network connection,
or you can store it on a removable medium, such as a writable CD or floppy
disk.
To prepare the new computer for the file transfer:
1 Click the Start button, point to All Programs→ Accessories→ System
Tools, and then click Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen
appears, click Next.
3 On the Which computer is this? screen, click New Computer and
click Next.
4 On the Do you have a Windows XP CD? screen, click I will use the
wizard from the Windows XP CD and click Next.
5 When the Now go to your old computer screen appears, go to your old
or source computer. Do not click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System CD.
2 On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks.
3 Under What do you want to do?, click Transfer files and settings.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
Setting Up Your Computer35
5 On the Which computer is this? screen, click Old Computer and click
Next.
6 On the Select a transfer method screen, click the transfer method you
prefer.
7 On the What do you want to transfer? screen, select the items you
want to transfer and click Next.
After the information has been copied, the Completing the
Collection Phase screen appears.
8 Click Finish.
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To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer,
click Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to
your new computer.
When all of the settings and files have been applied, the Finished
screen appears.
3 Click Finished and restart the new computer.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to
the computer.
See the documentation that came with the printer for setup information,
including how to:
•Obtain and install updated drivers.
•Connect the printer to the computer.
•Load paper and install the toner or ink cartridge.
•Contact the printer manufacturer for technical assistance.
36Setting Up Your Computer
Printer Cable
Your printer may not come with a printer cable, so if you purchase a cable
separately, ensure that it is compatible with your printer . If you purchased a
printer cable at the same time you purchased your computer, the cable may
arrive in the computer box.
Connecting a USB Printer
1 Complete the operating system setup if you have not already done so.
2 Install the printer driver if necessary. See the documentation that
came with your printer.
3 Attach the USB printer cable to the USB connectors on the computer
and the printer. The USB connectors fit only one way.
USB connector on
computer
USB connector
USB printer
cable
on printer
NOTE: You can connect
USB devices while the
computer is turned on.
Printer Problems
CHECKTHEPRINTERCABLECONNECTIONS — Ensure that the printer cable
is properly connected to the computer (see page 37).
ESTTHEELECTRICAL OUTLET — Ensure that the electrical outlet is working
T
by testing it with another device, such as a lamp.
Setting Up Your Computer37
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ENSURETHATTHEPRINTERISTURNEDON — See the documentation
supplied with the printer.
V
ERIFYTHAT WINDOWS
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed, right-
click the printer icon.
5 Click Properties and click the Ports tab. Ensure that the Print to the following
port(s): setting is LPT1 (Printer Port).
EINSTALLTHEPRINTERDRIVER — See page 83.
R
®
RECOGNIZESTHEPRINTER —
Power Protection Devices
Several devices are available to protect against power fluctuations and
failures:
•Surge protectors
•Line conditioners
•Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to
prevent damage to your computer from voltage spikes that can occur during
electrical storms or following power interruptions. The level of protection is
usually commensurate with the cost of the surge protector. Some surge
protector manufacturers include warranty coverage for certain types of
damage. Carefully read the device warranty when choosing a surge
protector. A device with a higher joule rating offers more protection.
Compare joule ratings to determine the relative effectiveness of different
devices.
Many surge protectors have a telephone jack for modem protection. See the
surge protector documentation for modem connection instructions.
38Setting Up Your Computer
NOTICE: Most surge protectors do not protect against power fluctuations or
power interruptions caused by nearby lightning strikes. When lightning occurs
in your area, disconnect the telephone line from the telephone wall jack and
disconnect your computer from the electrical outlet.
NOTICE: Not all surge protectors offer network adapter protection.
Disconnect the network cable from the network wall jack during electrical
storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant
level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result
in data loss or file damage.
A UPS protects against power fluctuations and interruptions. UPS devices
contain a battery that provides temporary power to connected devices when
AC power is interrupted. The battery charges while AC power is available.
See the UPS manufacturer documentation for information on battery
operating time and to ensure that the device is ap proved by Underwriters
Laboratories (UL).
Turning Off Your Computer
NOTE: To ensure
maximum battery
operating time, connect
only your computer to a
UPS. Connect other
devices, such as a printer ,
to a separate power strip
that provides surge
protection.
NOTICE: To avoid losing data, turn off your computer by performing a
Microsoft
than by pressing the power button.
1 Save and close any open files, exit any open programs, click the Start
®
Windows® operating system shutdown, as described next, rather
button, and then click Turn Off Computer.
2 In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
Setting Up Your Computer39
NOTE: As an alte rnative
to turning off your
computer, you can set
your computer to enter
standby or hibernate
mode. For more
information, see the
Me How
access the help file, see
page 74.
help file. To
Tell
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40Setting Up Your Computer
3
SECTION 3
Using a Battery
Battery Performance
Checking the Battery Charge
Charging the Battery
Removing a Battery
Installing a Battery
Storing a Battery
Battery and Power Problems
Battery Performance
NOTE: Batteries for
portable computers are
covered only during the
initial one-year period of
the limited warranty for
your computer. For more
information about the
Dell warranty for your
computer, see page 143.
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NOTE: It is
recommended that you
connect your computer to
an electrical outlet when
writing to a CD.
Use a battery to power the computer when it is not connected to an
electrical outlet. One battery is supplied as standard equipment in the
battery bay.
Battery operating time varies depending on operating conditions. With
average usage, you may expect from 1.5 to 3 hours from a single, fully
charged battery.
Operating time may be significantly reduced when you perform operations
including, but not limited to, the following:
•Using optical drives, especially DVD and CD-RW drives.
•Using wireless communications devices, PC Cards, or USB devices.
•Using high-brightness display settings.
•Using 3D screen savers or other power-intensive programs such as 3D
games and engineering programs.
•Running the computer in maximum performance mode. See "Power
Management" in the Tell Me How help file for more information. To
access the help file, see page 74.
You can set power management options to alert you when the battery charge
is low. You can also set power modes to optimize power consumption and
battery charge time. See page 120 for additional information.
42Using a Battery
CAUTION: Using an incompatible battery may increase the risk of
fire or explosion. Replace the battery only with a compatible
battery purchased from Dell. The lithium-ion battery is designed
to work with your Dell™ computer. Do not use a battery from
other computers with your computer.
CAUTION: Do not dispose of batteries with household waste.
When your battery no longer holds a charge, call your local wa ste
disposal or environmental agency for advice on disposing of a
lithium-ion battery. See "Battery Disposal" on page 17.
CAUTION: Misuse of the battery may increase the risk of fire or
chemical burn. Do not puncture, incinerate, disassemble, or
expose the battery to temperatures above 65°C (149°F). Keep the
battery away from children. Handle damaged or leaking batteri es
with extreme care. Damaged batteries may leak and cause
personal injury or equipment damage.
Checking the Battery Charge
The Microsoft® Windows® power meter window and icon, the battery
charge gauge, and the low-battery warning provide information on the
battery charge.
Power Meter
The Windows power meter indicates the remaining battery charge. To
check the power meter, double-click the icon on the taskbar. For more
information on the Power Meter tab, see "P ower Management" in the Tell
Me How help file. To access the help file, see page 74.
If the computer is connected to an electrical outlet, a icon appears.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately
after a low-battery warning. Then connect the computer to an electrical outlet.
If the battery runs completely out of power, hibernate mode begins
automatically.
A pop-up window warns you when the battery charge is approximately
90 percent depleted. For more information on low-battery alarms, see
"Power Management" in the Tell Me How help file. To access the help file,
see page 74.
Using a Battery43
Charging the Battery
NOTE: The AC adapter
charges a completely
discharged battery in
approximately 3 hours
with the computer turned
off. Charge time is
significantly longer if the
computer is on and
running at high processor
speeds and system activity
levels. Running the
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computer at high system
activity levels for
extended periods of time
may prevent the battery
from charging.
NOTE: You can leave the
battery in the computer as
long as you like. The
battery internal circuitry
prevents the battery from
overcharging.
When you connect the computer to an electrical outlet or install a battery
while the computer is connected to an electrical outlet, the computer
checks the battery charge and temperature. If necessary, the AC adapter
then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot
environment, the battery may not charge when you connect the computer
to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately
green and orange. Disconnect the computer from the electrical outlet and
allow the computer and the battery to cool to room temperature. Then
connect the computer to an electrical outlet to continue charging the
battery.
For more information on resolving problems with a battery, see "Power
Management" in the Tell Me How help file. To access the help file, see
page 74.
Removing a Battery
CAUTION: Before performing these procedures, disconnect the
modem from the telephone wall jack.
44Using a Battery
Ensure that the computer is turned off or connected to an electrical
1
outlet.
2 Slide and hold the battery latch.
3 Remove the battery.
battery
Installing a Battery
Slide the battery into the battery bay until the latch clicks.
battery latch
Storing a Battery
Remove the battery when you store your computer for an extended period
of time. A battery discharges during prolonged storage. After a long storage
period, recharge the battery fully before you use it.
Battery and Power Problems
HECKTHEPOWERLIGHT — When the power light is lit or blinking, the
C
computer has power. If the power light is blinking, the computer is in standby
mode—press the power button to exit standby mode. If the light is off, press the
power button to turn on the computer. If the computer does not turn on, press and
hold the power button for several seconds.
NOTE: See the
How
help file for
information on standby
mode. To access the help
file, see page 74.
Using a Battery45
Tell Me
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CHARGETHEBATTERY — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
CHECKTHEBATTERYSTATUSLIGHT — If the battery status light flashes
orange or is a steady orange, the battery charge is low or depleted. Connect the
computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge.
Turn off the computer (see page 39), disconnect the computer from the electrical
outlet, and then let the battery and computer cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective.
Contact Dell (see page 122).
ESTTHEELECT RICALOUTLET — Ensure that the electrical outlet is working
T
by testing it with another device, such as a lamp.
HECKTHE AC ADAPTER — Check the AC adapter cable connections. If the
C
AC adapter has a light, ensure that the light is on.
ONNECTTHECOMPUTERDIRECTLYTOANELECTRICALOUTLET —
C
Bypass power protection devices, power strips, and the extension cable to verify that
the computer turns on.
LIMINATEPOSSIBLEINTERFERENCE — Turn off nearby fans, fluorescent
E
lights, halogen lamps, or other appliances.
DJUSTTHE POWER PROPERTIES — See the Tell Me How help file or search
A
for the keyword standby in the Help and Support Center. To access help, see page 74.
ESEATTHEMEMOR YMODULES — If the computer power light turns on but
R
the display remains blank, reseat the memory modules (see page 94).
46Using a Battery
If the battery is not charging
SHUTDOWNTHECOMPUTER — Charge time is significantly longer if the
computer is on and running at high processor speeds and system activity levels.
Running the computer at high system activity levels for extended periods of time
may prevent the battery from charging.
If battery life is short
SEE "BATTERY PERFORMANC E" ONPAGE 42 — Operating time may be
significantly reduced under certain conditions.
PTIMIZEPROCESSORPERFORMANCEANDPOWERCONSUMPTION —
O
See page 120.
4
SECTION 4
Using the Keyboard
and Touch Pad
Dell™ AccessDirect™ Button
Numeric Keypad
Keyboard Shortcuts
Touch Pad
Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters
Dell™ AccessDirect™ Button
Press this button to launch a frequently used program, such as support and
educational tools or your default Internet browser.
Reprogramming the Button
To change the reprogrammable button settings or to find information on
using the button:
1 Click the Start button→ Control Panel→ Print ers and Other
Hardware→ Keyboard icon.
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2 Click the AccessDirect tab.
3 Click the Help button and follow the instructions on the screen.
Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external
keybo ard. Each key on th e keypad has multiple functions. The keypad
numbers and symbols are marked in blue on the right of the keypad keys.
•To enable the keypad, press . The light indicates that the
keypad is active.
48Using the Keyboard and Touch Pad
9
•To use the numeric function when the keypad is enabled, press
and the desired key.
•To disable the keypad, press again.
Keyboard Shortcuts
System Functions
Opens the Task Manager window
Enables and disables the numeric keypad
Enables and disables the scroll lock
Display Functions
Switches the video image to the next display option.
The options include the integrated display, an external
monitor, and both displays simultaneously.
NOTE: If the computer is connected to a television,
you must enable the television through the Windows
display settings (see page 61).
Power Management
Increases brightness on the integrated display only
(not on an external monitor).
Decreases brightness on the integrated display only
(not on an external monitor).
Activates a power management mode. You can
reprogram this keyboard shortcut to activate a
different power management mode using the
Advanced tab in the Power Options Properties
window. See "Power Management" in the Tell Me How
help file for more information. To access the help file,
see page 74.
Using the Keyboard and Touch Pad49
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Speaker Functions
®
Microsoft
Windows® Logo Key Functions
Increases the volume of the integrated speakers and
external speakers, if attached
Decreases the volume of the integrated speakers and
external speakers, if attached
Enables and disables the integrated speakers and
external speakers, if attached
Minimizes all open windows
Maximizes all windows
Runs Windows Explorer
Opens the Run dialog box
Opens the Search Results dialog box
To adjus t keyboard operation, such as the character repeat rate, click the
Start button→ Contro l Panel→ Printers and Othe r Hardwar e→ Keyboard.
Follow the instructions on the screen.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow
you to move the cursor on the display. Use the touch pad and touch pad
buttons as you would use a mouse.
50Using the Keyboard and Touch Pad
Opens the Search Results-Computer dialog box (if
the computer is connected to a network)
Opens the System Properties dialog box
touch pad
touch pad buttons
•To move the cursor, lightly slide your finger over the touch pad.
•To select an object, lightly tap once on the surface of the touch pad or
use your thumb to press the left touch-pad button.
•To select and move (or drag) an object, position the cursor on the
object and tap down-up-down on the touch pad. On the second down
motion, leave your finger on the touch pad and move the selected
object by sliding your finger over the surface.
•To double-click an object, position the cursor on the object and tap
twice on the touch pad or use your thumb to press the left touch-pad
button twice.
Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or
adjust its settings.
1 Click the Start button, click Control Panel, and then click Printers
and Other Hardware.
2 Click Mouse.
Using the Keyboard and Touch Pad51
3 In the Mouse Properties window, click the Device Settings tab.
To disable the touch pad or mouse, highlight the device and click
Disable.
To change the touch pad or mouse settings, highlight the device, click
Settings, select the desired setting(s), and then click Apply.
4 Click OK to save the settings and close the window , and then click OK
again to exit the Mouse Properties window.
Touch Pad or Mouse Problems
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NOTE: When you attach
an external keyboard, the
integrated keyboard
remains fully functional.
CHECKTHETOUCHPADSETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2 Click Mouse.
3 Try adjusting the settings.
HECKTHEMOUSECABLE — Shut down the computer (see page 39).
C
Disconnect the mouse cable and check it for damage. Firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse
1 Shut down the computer (see page 39).
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows
icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
EINSTALLTHETOUCHPADDRIVER — See page 83.
R
desktop, use the touch pad to move the cursor around, select an
External Keyboard Problems
CHECKTHEKEYBOARDCABLE — Shut down the computer (see page 39).
Disconnect the keyboard cable and check it for damage. Firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard
directly to the computer.
52Using the Keyboard and Touch Pad
CHECKTHEEXTERNALKEYBOARD —
1 Shut down the computer (see page 39), wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink
during the boot routine.
3 From the Windows
®
desktop, click the Start button, point to All Programs, point
to Accessories, and click Notepad.
4 Type some characters on the external k eyboar d and verify that they appear on the
display.
If you cannot verify these steps, you may have a defective external keyboard.
OVERIFYTHATTHEPROBLEMISWITHTHEEXTERN ALKEYBOARD,
T
CHECKTHEINTEGRATEDKEYBOARD —
1 Shut down the computer (see page 39).
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point to
Accessories, and click Notepad.
5 Type some characters on the external k eyboar d and verify that they appear on the
display.
If the characters appear now but did not with the external keyboard, you may have a
defective external keyboard. Contact Dell (see page 122).
Unexpected Characters
DISABLETHENUMERICKEYPAD — Press to disable the numeric
keypad if numbers are displayed instead of letters. Verify that the numbers lock light
is not lit.
Using the Keyboard and Touch Pad53
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54Using the Keyboard and Touch Pad
5
SECTION 5
Using CDs, DVDs, and
Other Multimedia
Using CDs and DVDs
CD or DVD Problems
Sound and Speaker Problems
Copying CDs
Connecting a Television to the Computer
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Tell
Me How help file. To access the help file, see page 74.
CD or DVD Problems
If you cannot play a CD, CD-RW, or DVD
NOTE: Because of
different worldwide file
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types, not all DVD titles
work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise
does not indicate a defect with the drive or the CD.
ENSURETHAT WINDOWS® RECOGNIZESTHEDRIVE — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer. Verify that the light is blinking, indicating normal operation.
RYANOTHERDISC — Insert another disc to eliminate the possibility that the
T
original disc is defective.
DJUSTTHE WINDOWSVOLUMECONTROL — Double-click the speaker icon
A
in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
LEANTHEDRIVEOR DISC — See "Cleaning Your Computer" in the Tell Me
C
How help file for instructions. To access the help file, see page 74.
If you cannot eject the CD, CD-RW, or DVD drive tray
1 Ensure that the computer is shut down and turned off (see page 39).
2 Straighten a paper clip and insert one end into the eject hole at the front of the
drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
If the CD-RW drive stops writing
DISABLESTAN DBYMODEIN WINDOWSBEFORE WRITINGTOA
CD-RW — Search for the keyword standby in the Help and Support Center. To
access help, see page 74.
56Using CDs, DVDs, and Other Multimedia
CHANGETHEWRITESPEEDTOA SLOWERRATE — See the help files for
your CD creation software.
XITALLOTHEROPENPROGRAMS — Exiting all other open programs before
E
writing to the CD-RW may alleviate the problem.
Sound and Speaker Problems
If you have a problem with integrated speakers
ADJUSTTHE WINDOWS® VOLUMECONTROL — Double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
DJUSTTHEVOLUMEUSINGKEYBOARDSHORTCUTS — Press
A
to disable (mute) or reenable the integrated speakers.
EINSTALLTHESOUND (AUDIO) DRIVER — See page 83.
R
If you have a problem with external speakers
HECKTHESPEAKERCABLE CONNECTIONS — See the setup diagram
C
supplied with the speakers.
ESTTHEELECTRICAL OUTLET — Ensure that the electrical outlet is working
T
by testing it with another device, such as a lamp.
NSURETHATTHESPEAKERSARETURNEDON — See the setup diagram
E
supplied with the speakers.
DJUSTTHE WINDOWSVOLUMECONTROL — Double-click the speaker icon
A
in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate
distortion.
ESTTHESPEAKERS — Plug the speaker audio cable into the line-out
T
connector on the computer. Ensure that the headphone volume control is turned
up. Play a music CD.
UNTHESPEAKERSELF-TEST — Some speaker systems have a self-test
R
button on the subwoofer. See the speaker documentation for self-test instructions.
LIMINATEPOSSIBLEINTERFERENCE — Turn off nearby fans, fluorescent
E
lights, or halogen lamps to check for interference.
EINSTALLTHESOUND (AUDIO) DRIVER — See page 83.
R
NOTE: The volume
control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down
or off.
Using CDs, DVDs, and Other Multimedia57
Copying CDs
NOTE: To "burn" a CD
means to copy or create
your own custom CD.
Ensure that you follow all
copyright laws when you
create CDs.
NOTE: It is
recommended that you
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connect your computer to
an electrical outlet when
writing to a CD.
NOTE: The information
in this section also applies
to using Easy CD Creator
Basic with a DVD+RW
or a DVD+R drive.
This section applies only to computers that have a CD- or DVD-recording
device.
The information in this section is based on the Roxio Easy CD Creator
Basic documentation that came with your computer. See "Using Easy CD
Creator Basic" on page 59 for instructions on how to locate that
documentation.
To burn CDs, you need to use CD-burner software. Roxio Easy CD Creator
Basic is your computer's CD-burner software. The software includes the
following project programs that enable you to record specialty CDs for
different types of uses:
•DirectCD allows you to format a blank CD-R or CD-RW disc so that
you can use Microsoft
®
Windows® Explorer to drag and drop data
files to the CD-RW drive. You can use a DirectCD-formatted CD-RW
disc like another hard drive on your computer because CD-RW discs
are fully rewritable (CD-R discs can be used with DirectCD, but that
media type has overwriting limitations—see "Using Blank CD-R Discs
or Blank CD-RW Discs" on page 59 for recording media differences).
•MusicCD allows you to burn custom music CDs.
•DataCD allows you to copy a variety of your documents, such as
spreadsheet or accounting files, to a CD for permanent storage.
NOTE: Some music and
game CDs are copyprotected. If you have a
CD that cannot be copied,
you must use the original
CD for everyday use.
•Disc Copier allows you to make a backup copy of almost any type of
CD. This program allows you to make a copy of a CD for everyday use
so that you can archive and save the original copy. (Disc Copier is
titled "CD Copier" in some versions of Roxio CD Creator Basic.)
All four project programs are available on the Easy CD Creator Basic Select
a Project menu screen. To view the Select a Project menu screen, click the
Start button, point to All Programs→ Roxi o Easy CD Creator, and then
click Project Selector.
58Using CDs, DVDs, and Other Multimedia
Using Easy CD Creator Basic
See the Easy CD Creator Basic documentation for instructions on how to
use the program, information about different recording techniques, and CD
media limitations. The Easy CD Creator Basic documentation is located in
the Windows Help and Support Center (see page74). The documentation
is also provided on the Roxio reinstallation CD, which is included with your
computer. Each Easy CD Creator Basic project program also has thorough
online help files.
Using Blank CD-R Discs or Blank CD-RW Discs
Your CD-RW drive writes to two different types of recording media—CD-R
and CD-RW discs. Use blank CD-R (CD-Recordable) disks to record music
or permanently store data files. After cr eating a CD-R disc, you cannot write
to that disc again without changing your method of recording (see the
Roxio documentation for more information). Use blank CD-RW
(CD-ReWritable) discs when you want to write, erase, rewrite, and update
your files onto CDs.
Helpful Tips
•You must use the Easy CD Creator Basic project programs to copy and
record all music and data CDs. You can use W i ndows Explor er to drag
and drop files to a CD-R or CD-RW disc only after you first use
DirectCD to format the disc.
•You must use CD-R discs to burn music CDs that you want to play in
regular stereos. CD-RW discs do not play in most home or car stereos.
•If you want to copy files from the Internet or files from a floppy or Zip
drive, copy those files to your hard drive first, and then burn your CD.
Your CD-RW drive requires a steady stream of data to properly record.
Direct Internet downloads, floppy drives, and Zip drives may not be
able to provide a steady data stream to your CD-RW drive.
•Music MP3 files can be played only on MP3 players or on computers
that have MP3 software installed.
•Ensure that you set the sampling rate to at least 128 Kbps when you
burn MP3 files to a CD. Otherwise, recording errors may occur.
Using CDs, DVDs, and Other Multimedia59
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•Do not burn a blank CD-R or CD-RW disc to its maximum capacity;
for example, do not copy a 650-MB file to a 650-MB blank CD. The
CD-RW drive needs 1 or 2 MB of the blank CD to finalize the
recording.
•Use a blank CD-RW disc to practice CD recording until you are
familiar with CD recording techniques. If you make a mistake, you can
erase the CD-RW disc and try again. You can also use blank CD-RW
discs to test music file projects before you record the project
permanently to a blank CD-R disc.
•See the Roxio support website at support.roxio.com for additional
helpful tips.
How to Copy a CD
NOTE: If you have a
DVD/CD-RW combo drive
and you experience
recording problems, first
check for available
software patches on the
Dell Support website at
support.dell.com and if
necessary, the Roxio
support website at
support.roxio.com.
The procedure assumes that your computer is equipped with a single
CD-RW drive (without an additional CD drive). If your computer is
equipped with both types of drives, see the Roxio documentation for
instructions on how to copy CDs from a CD drive to a CD-RW drive.
1 Click the Start button, point to All Programs→ Roxio Easy CD
Creator, and then click Project Selector.The Select a Project window appears.
2 Click Disc Copier. (Disc Copier is titled "CD Copier" in some versions
of Easy CD Creator Basic.)
The Disc Copier window appears and displays your CD-RW drive in
the Copy from and the Record to lists.
3 Insert the source CD that you want to copy into the CD-RW drive.
The Disc Copier project program briefly checks the source CD in the
CD-RW drive to ensure that it is a readable CD.
4 Click Copy.
Depending on the size of the files that are being copied, the copy
process may take a few minutes.
5 After the source CD is copied, remove the source CD from the
CD-RW drive tray.
The CD-RW drive tray opens automatically after the source CD is
copied.
60Using CDs, DVDs, and Other Multimedia
6 Insert a blank CD into the CD-RW drive and close the tray.
The recording start s auto matically.
7 After the recording completes, click OK.
Connecting a Television to the
Computer
Your computer has an S-video TV-out connector that enables you to
connect the computer to a television. Using a commercially available
S-video cable or composite video cable, you can connect the computer to a
television in one of two ways:
•S-video (for a television with S-video input)
•Composite video (for a television with only a composite video input;
also uses the Dell-supplied composite TV-out adapter cable)
The audio connector on the side of the computer enables you to connect
the computer to your television or audio device, using a commercially
available audio cable.
When you complete the cable connection, see "Enabling the Display
Settings for a Television" on page 66 to ensure that the computer recognizes
and works properly with the television.
NOTE: Video and audio
cables for connecting your
computer to a television
are not included with your
computer. Cables may be
purchased at most
consumer electronics
stores.
NOTE: Diagrams for
each connection
combination appear at the
beginning of each
subsection to help you
determine which method
you should use.
Using CDs, DVDs, and Other Multimedia61
www.dell.com | support.dell.com
S-video cabl
S-Video Connection
Before you begin, ensure that you have the following cables:
e
audio cable
1 Turn off the computer and the television and/or audio device you want
to connect.
2 Plug one end of the S-video cable into the S-video connector on the
computer.
62Using CDs, DVDs, and Other Multimedia
3 Plug the other end of the S-video cable into your television.
4 Plug the single-connector end of the audio cable into the headphone
connector on your computer.
5 Plug the two RCA connectors on the other end of the audio cable into
the audio input connectors on your television or other audio device.
6 Turn on the television, turn on any audio device you connected, and
then turn on the computer.
7 See "Enabling the Display Settings for a Television" on page 66 to
ensure that the computer recognizes and works properly with the
television.
Using CDs, DVDs, and Other Multimedia63
www.dell.com | support.dell.com
TV
Composite Video Connection
To connect the computer to a television that has a composite video input
only, Dell provides a composite TV-out adapter cable. Before you begin,
ensure that you have the following cables:
composite
1 Turn off the computer and the television and/or audio device you want
-out adapter cable
composite video cable
audio cable
to connect.
64Using CDs, DVDs, and Other Multimedia
2 Connect the composite TV-out adapter cable to the S-video TV-out
S-video TV
connector on the computer.
-out connector
S-video connector
composite video
connector
composite TV-out
adapter cable
3 Plug one end of the composite video cable into the composite video
connector on the composite TV-out adapter cable.
4 Plug the other end of the composite video cable into the composite
video connector on the television.
5 Plug the single-connector end of the audio cable into the headphone
connector on the computer.
Using CDs, DVDs, and Other Multimedia65
www.dell.com | support.dell.com
6 Plug the two RCA connectors on the other end of the audio cable into
the audio input connectors on your television or other audio device.
Enabling the Display Settings for a Television
ATI Video Controller
NOTE: Ensure that you
properly connect the
television before you
enable the display
settings.
NOTE: Various programs
access the hardware in
different ways. You may
or may not need to click
the primary button for
operations other than
playing DVDs.
Click the Start button and click the Control Panel icon.
1
2 Click Appearance and Themes and click Display.
3 Click the Settings tab and click Advanced.
4 Click the Display tab.
5 Click the upper-left corner of the TV button to enable the television.
6 To play a DVD on the television, click the small "primary" button
(resembles a bulls-eye) under the TV picture.
Click Apply.
7
8 Click Yes to keep the new settings .
9 Click OK.
DVD video is visible only on the display that is set to primary. While the
DVD is playing, the DVD player window on your computer display is blank
or (if the DVD player window is set to full-screen mode) the entire
computer display screen is blank.
66Using CDs, DVDs, and Other Multimedia
6
SECTION 6
Setting Up a Home and
Office Network
Connecting to a Network Adapter
Network Setup Wizard
Network Problems
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a
network adapter installed and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on your
computer.
NOTE: Insert the cable
until it clicks into place,
and then gently pull it to
www.dell.com | support.dell.com
ensure that it is secure.
NOTE: Do not use a
network cable with a
telephone wall jack.
2 Connect the other end of the network cable to a network connection
device, such as a network wall jack.
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup
Wizard to guide you through the process of sharing files, printers, or an
Internet connection between computers in a home or small office.
1 Click the Start button, point to All Programs→ Accessories→
Communications, and then click Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
68Setting Up a Home and Office Network
Complete the checklist and required preparations, and return to the
4
Network Setup Wizard.
5 Follow the instructions on the screen.
Network Problems
CHECKTHENETWORKCABLECONNECTOR — Ensure that the network cable
connector is firmly connected to the connector on the computer and the network
wall jack.
HECKTHENETWORKLIGHTSONTHENETWORKCONNECTOR — Green
C
indicates that the network connection is active. If the status light is not green, try
replacing the network cable. Amber indicates that the network adapter driver is
loaded and the adapter is detecting activity.
RESTARTTHECOMPUTER — Try to log on to the network again.
ONTACTYOURNETWORKADMINISTRATOR — Verify that your network
C
settings are correct and that the network is functioning.
NOTE: Selecting the
connection method This
computer connects
directly to the Internet
enables the integrated
firewall provided with
Windows XP.
Setting Up a Home and Office Network69
www.dell.com | support.dell.com
70Setting Up a Home and Office Network
7
SECTION 7
Solving Problems
Finding Solutions
Accessing Help
Error Messages
Video and Display Problems
Scanner Problems
Drive Problems
PC Card Problems
General Program Problems
Resolving Other Technical Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Microsoft
®
Windows® XP
Finding Solutions
NOTE: If you have a
problem with an external
device, see the device
documentation or contact
the manufacturer.
www.dell.com | support.dell.com
Sometimes it’s difficult to figure out where to go for answers. Use this chart
to quickly find the answers to your questions.
See page 45.
Press the power button to
exit standby mode. See the
Tell Me How
more information on
standby mode.
Get technical assistance from
Dell. See page 122.
®
See page 74.
help file for
72Solving Problems
See page 75.
See page 57.
See page 37
See page 33.
See page 77.
See page 52.
See page 52.
See page 53.
See page 78–79.
See page 69.
See page 74.
See page 80.
See page 80.
See page 33.
See page 34.
Solving Problems73
Accessing Help
www.dell.com | support.dell.com
TOACCESSTHE
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Tell Me How.
TOACCESSHELPIN WINDOWS XP —
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and then click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
T
ELL ME HOW
HELPFILE —
Error Messages
If the message is not listed, see the documentation for the operating system
or the program that was running at the time the message appeared.
THEFILEBEINGCOPIEDISTOOLARGEFORTHEDESTINAT ION
DRIVE — The file that you are trying to copy is too large to fit on the disk, or
the disk is too full. Try copying the file to a different disk or use a larger capacity
disk.
74Solving Problems
A FILENAMECANNOTCONTAINANYOFTHEFOLLOWING
CHARACTERS: \ / : * ? “ < > | — Do not use these characters in
filenames.
INSERTBOOTABLEMEDIA — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
NON-SYSTEMDISKORDISKERROR — A floppy disk is in the floppy drive.
Remove the floppy disk and restart the computer.
NOTENOUGH MEMORYORRESOURCES. EXITSOMEPROGRAMSAND
TRYAGAIN — Y ou have too many programs ope n. Close all windows and open
the program that you want to use.
OPERATINGSYSTEMNOTFOUND — Contact Dell (see page 122).
A REQUIRED .DLL FILEWASNOTFOUN D — The program that you are
trying to open is missing an essential file. Remove and then reinstall the progra m.
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click Remove or Change/Remove and follow the prompts on the screen.
6 See the program documentation for installation instructions.
X:\ ISNOTACCESSIBLE. THEDEVICEISNOTREADY — Insert a disk
into the drive and try again.
Video and Display Problems
If the display is blank
CHECKTHELIGHT — When the light is blinking, the computer
has power.
• If the light is blinking, the computer is in standby mode—press the
power button to exit standby mode.
• If the light is off, press the power button.
• If the light is on, your power management settings may have caused the
display to turn off. Try pressing any key or move the cursor to exit standby
mode.
CHECKTHEBATTERY — If you are using a battery to power your computer,
the battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
NOTE: If you are using a
program that requires a
higher resolution than
your computer supports,
it is recommended that
you attach an external
monitor to your computer.
Solving Problems75
TESTTHEEL ECTRICALOUTLE T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
CHECKTHE AC ADAPTER — Check the AC adapter cable connections. If
the AC adapter has a light, ensure that it is on.
CONNECTTHECOMPUTERDIRECTLYTOANELECTRICALOUTLET —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on. To access the help file, see page 74.
www.dell.com | support.dell.com
ADJUSTTHE POWER PROPERTIES — Search for the keyword standby in
the Windows Help and Support Center. To access the help file, see page 74.
SWITCHTHEVIDEOIMAGE — If your computer is attached to an external
monitor, press to switch the video image to the display.
NOTE: If the computer is connected to a television, you must enable the
television through the Windows display settings (see page 59).
If the display is difficult to read
ADJUSTTHEBRIGHTNESS — See the Tell Me How help file for instructions
on adjusting the brightness. To access the help file, see page 74.
MOVETHESUBWOOFERAWAYFROMTHECOMPUTERORMONITOR —
If your external speaker system includes a subwoofer, ensure that the subwoofer is
at least 60 cm (2 ft) away from the computer or external monitor.
ELIMINATEPOSSIBLEINTERFERENCE — T urn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
ROTATETHECOMPUTERTOFACEADIFFERENTDIRECTION —
Eliminate sunlight glare, which can cause poor picture quality.
76Solving Problems
ADJUSTTHE WINDOWSDISPLAYSETTINGS —
1 Click the Start button and click Control Panel.
2 Click Ap pea r anc e and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settin gs for Color quality and Screen resolution.
SEE "ERROR MESSAGES"—If an error message appears, see page 74.
If only part of the display is readable
CONNECTANEXTERNALMONIT OR —
1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor, and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display or video controller may be
defective. Contact Dell (see page 122).
Scanner Problems
CHECKTHEPOWERCABLECONNECTION — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on.
CHECKTHESCANNERCABLECONNECTION — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
UNLOCKTHESCANNER — Ensure that your scanner is unlocked if it has a
locking tab or button.
REINSTALLTHESCANNERDRIVER — See the scanner documentation for
instructions.
Solving Problems77
Drive Problems
NOTE: For information
on saving files to a floppy
disk, see the
help file. To access the
help file, see page 74.
www.dell.com | support.dell.com
Tell Me How
If you cannot save a file to a floppy drive
ENSURETHAT WINDOWS® RECOGNIZESTHEDRIVE — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the light is blinking, indicating normal operation.
ENSURETHATTHEDISKISNOTWRITE-PROTECTED — You cannot save
data to a write-protected disk. See the following fig u re.
write-protected
not writeprotected
back of floppy disk
TRYANOTHERFLOPPYDISK — Insert another disk to eliminate the
possibility that the original disk is defective.
78Solving Problems
RECONNECTTHEDRIVE —
1 Save and close any open files, exit any open programs, and shut down the
computer.
2 Disconnect and reconnect the drive
3 Turn on the computer.
CLEANTHEDRIVE — See "Cleaning Your Computer" in the Tell Me How
help file for instructions. To access the help file, see page 74.
If you have problems with a hard drive
ALLOWTHECOMPUTERTOCOOLBEFORETURNINGITON — A hot
hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
CHECKTHEDRIVEFORERRORS —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
PC Card Problems
CHECKTHE PC CARD — Ensure that the PC Card is properly inserted into
the connector.
ENSURETHATTHE CARDISRECOGNIZEDBY WINDOWS®— Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that
the card is listed.
IFYOUHAVEPROBLEMSWITHA DEL L-PROVIDED PC CARD —
Contact Dell (see page 122).
IFYOUHAVEPROBLEMSWITHA PC CARDNOTPROVIDEDBY
ELL — Contact the PC Card manufacturer.
D
Solving Problems79
General Program Problems
NOTE: Sof tware usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
www.dell.com | support.dell.com
A program crashes
SEETHESOFTWAREDOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
A program stops responding
ENDTHEPROGRAM —
1 Simultaneous ly press .
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
Error messages appear
REVIEW "ERR OR MESSAGES" ONPAGE 74 — Look up the message and
take the appropriate action. See the software documentation.
80Solving Problems
Resolving Other Technical Problems
GOTOTHE DELL SUPPORTWEBSITE — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy (U.S.Only)" on page 121 for a description of the
hardware and software support provided by Dell.
E-MAIL DELL — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy (U.S.Only)" on page 121 for a description of the hardware and
software support provided by Dell.
CONTACT DELL — If you cannot solve your problem using the Dell™ Support
website or e-mail service, call Dell for technical assistance (see page 122). See
"Dell Technical Support Policy (U.S. Only)" on page 121 for a description of the
hardware and software support provided by Dell.
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that
it is safe to do so. If the computer is connected to an electrical
outlet, it is recommended that you turn off AC power at the
circuit breaker before attempting to remove the power cables
from the electrical outlet. Use the utmost caution when removing
wet cables from a live power source.
Shut down the computer (see page 39), disconnect the AC adapter
1
from the computer, and then disconnect the AC adapter from the
electrical outlet.
2 Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.
3 Ground yourself by touching one of the metal connectors on the back
of the computer.
4 Remove any installed PC Cards, and put them in a safe place to dry.
5 Remove the battery.
6 Wipe off the battery and put it in a safe place to dry.
7 Wipe off the display.
8 Remove the hard drive (see page 100).
9 Remove the memory module(s) (see page 94).
10 Open the display and place the computer right-side up across two
books or similar props to let air circulate all around it. Let the
computer dry for at least 24 hours in a dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed
the drying process.
CAUTION: To help prevent electrical shoc k, verify that th e
computer is thoroughly dry before continuing with the rest of this
procedure.
Solving Problems81
11 Ground yourself by touching one of the metal connectors on the back
of the computer.
12 Replace the memory module(s), the memory module cover, and the
screw(s).
13 Replace the hard drive.
14 Replace any PC Cards you removed.
15 Replace the battery.
16 Turn on the computer and verify that it is working properly.
NOTE: See "Limited
www.dell.com | support.dell.com
Warranties and Return
Policy" on page 143 for
information on your
warranty coverage.
NOTE: See "Limited
Warranties and Return
Policy" on page 143 for
information on your
warranty coverage.
If the computer does not start, or if you cannot identify the damaged
components, contact Dell (see page 122).
If You Drop or Damage Your Computer
1 Save and close any open files, exit any open programs, and shut down
the computer (see page 39).
2 Disconnect the AC adapter from the computer and from the electrical
outlet.
3 Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.
4 Remove and reinstall the battery.
5 Turn on the computer.
If the computer does not start, or if you cannot identify the damaged
components, contact Dell (see page 122).
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or
keybo ard. All devices require a driver program.
82Solving Problems
A driver acts like a translator between the device and the programs that use
the device. Each device has its own set of specialized commands that only
its driver recognizes.
Many drivers such as the keyboard driver come with your Microsoft®
Windows
®
operating system. You may need to install drivers if:
•You upgrade your operating system.
•You reinstall your operating system.
•You connect or install a new device.
If you experience a problem with any device, perform the steps in the
following sections to identify whether the driver is the source of your
problem and to update the driver, if necessary.
Identifying Drivers
1 Click the Start button and click Control Panel.
2 In the Control Panel window, under Pick a Category, click
Performance and Maintenance.
3 In the Performance and Maintenance window, click System.
4 In the System Properties screen, click the Hardware tab.
5 Click Device Manager.
6 In the Device Manager window, scroll down the list to see if any device
has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to
reinstall the driver or install a new driver.
Reinstalling Drivers
NOTICE: The Dell Support website and your
approved drivers for Dell™ computers. If you install drivers obtained from
other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver,
use Windows XP Device Driver Rollback to replace the driver with the
previously installed version.
Drivers and Utilities
CD provide
Solving Problems83
www.dell.com | support.dell.com
To use Device Driver Rollback:
1 Click the Start button and click Control Panel.
2 In the Control Panel window, under Pick a Category, click
Performance and Maintenance.
3 In the Performance and Maintenance window, click System.
4 In the System Properties screen, click the Hardware tab.
5 Click Device Manager.
6 In the Device Manager window, right-click the device for which the
new driver was installed, and then click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see page87) to return your operating system to the operating state
it was in before you installed the new driver.
Using the Drivers and Utilities CD
If using Device Driver Rollback or System Restore (see page 87) does not
resolve the problem, then reinstall the driver from the Drivers and Utilities CD.
84Solving Problems
1 Save and close any open files, and exit any open programs.
2 Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start
Windows Explorer, click your CD drive directory to display the CD
contents, and then double-click the autocd.exe file. The first time that
you run the CD, it might prompt you to install setup files. Click OK,
and follow the instructions on the screen to continue.
3 From the Language drop-down menu in the toolbar, select your
preferred language for the driver or utility (if available).
A welcome screen appears.
4 Click Next. The CD automatically scans your hardware to detect
drivers and utilities used by your computer.
After the CD completes the hardware scan, you can also detect other
drivers and utilities. Under Search Criteria, select the appropriate
categories from the System Model, Operating System, and Topic
drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by
your computer.
5 Click the link of a specific driver or utility t o display information about
the driver or utility that you want to install.
6 Click the Install button (if present) to begin installing the driver or
utility. At the welcome screen, follow the screen prompts to complete
the installation.
If no Install button is present, automatic installation is not an option.
For installation instructions, either see the appropriate instructions in
the following subsections, or click Extract, follow the extracting
instructions, and read the readme file.
If instructed to navigate to the driver files, click the CD directory on
the driver information window to display the files associated with that
driver.
Manually Reinstalling Drivers for Windows XP
1 After extracting the driver files to your hard drive as described in the
previous section, click the Start button and right-click My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver
(for example, Modems or Infrared devices).
5 Double-click the name of the device for which you are installing the
driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click
Next.
8 Click Browse, and browse to the location to which you previously
extracted the driver files.
Solving Problems85
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.
Resolving Software and Hardware
Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during
the operating system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
www.dell.com | support.dell.com
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance and click System.
3 Click the Hardware tab and click Device Manager.
4 In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (
conflicting device or a red
5 Double-click any conflict to display the Properties window.
X if the device has been disabled.
!) beside the
If an IRQ conflict exists, the Device status area in the Properties
window reports the cards or devices that share the device's IRQ.
6 Resolve conflicts by reconfiguring the devices or removing the devices
from the Device Manager.
To us e the Windows XP Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the
arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware T roublesho oter list, click I need to resolve a hardware
conflict on my computer, and click Next.
86Solving Problems
Using System Restore
The Microsoft® Windows® XP operating system provides System Restore
to allow you to return your computer to an earlier operating state (without
affecting data files) if changes to the hardware, software, or other system
settings have left the computer in an undesirable operating state. See the
Help and Support Center for information on using System Restore. To
access help, see page 74.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
Creating a Restore Point
1 Click the Start button and click Help and Support.
2 Click System Restore.
3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver
Rollback (see page 83) to resolve the problem. If that is unsuccessful, then
use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save
and close all open files and close all open programs. Do not alter, open, or
delete any files or programs until the system restoration is complete.
Click the Start button, point to All Programs→ Accessories→ System
1
Tools, and then click System Restore.
2 Ensure that Restore my computer to an earlier time is selected and
click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Po int screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you prefer.
Solving Problems87
www.dell.com | support.dell.com
5 Click Next.
The Restoration Complete screen appears after System Restore
finishes collecting data and then the computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open
files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.
Click the Start button, point to All Programs→ Accessories→ System
1
Tools, and then click System Restore.
2 Click Undo my last restoration and click Next.
3 Click Next.
The System Restore screen appears and the computer restarts.
4 After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore i s automatically disable d. To see if System Restore
is enabled:
88Solving Problems
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.
Reinstalling Microsoft® Windows® XP
Before You Reinstall
If you are reinstalling the Windows XP operating system to correct a
problem with a newly installed driver, use Windows XP Device Driver
Rollback (see page 83) to replace the device driver with the previously
installed version.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see page 87) to return your operating system to the operating state
it was in before you installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP, perform the steps in the following sections in the
order in which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After the
reinstallation is complete, you need to reinstall the device drivers, virus
protection program, and other software.
NOTICE: The
XP. The options can overwrite files and possibly affect programs installed on
your hard drive. Therefore, do not reinstall Windows XP unless instructed to
do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection
software installed on your computer before you reinstall Windows XP. See the
documentation that came with the software for instructions.
Preparing to Boot From the Operating System CD
1 Insert the Operating System CD.
2 Exit any program or utility that might run after you insert the CD.
3 Shut down (see page 39) and restart the computer.
4 Press immediately after the DELL™ logo appears.
Operating System
CD provides options for reinstalling Windows
If the operating system logo appears, wait until you see the Windows
desktop, and then shut down the computer and try again.
5 Use the arrow keys to select CD-ROM and press .
Solving Problems89
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6 When the Press any key to boot from CD message appears on
the screen, press any key.
Starting Windows XP Setup
1 When the Windows XP Setup screen appears, press to
select To set up Windows now.
2 Read the information in the Microsoft Windows Licensing
Agreement screen, and then press to accept the license
agreement.
3 If your computer already has Windows XP installed and you want to
recover your current Windows XP data, type
r to select the repair
option, and then remove the CD from the drive.
4 If you want to install a new copy of Windows XP, press to select
the fresh copy option.
5 Press to select the highlighted partition (recommended),
and then follow the instructions on the screen.
NOTE: The time required
to complete the setup
depends on the size of the
hard drive and the speed
of your computer.
The Windows XP Setup screen appears, and the operating system
begins to copy files and install the devices. The computer restarts
multiple times.
Completing the GUI Setup
NOTICE: When the computer restarts, do not press a key when the following
message appears: Press any key to boot from the CD.
When the Regional and Language Options screen appears, select the
1
settings for your location and cl ic k Next.
2 Enter your name and organization (optional) in the Personalize Your
Software screen and click Next.
3 If you are reinstalling Windows XP Home Edition, at the What's your
computer's name
window, enter a name for your computer (or accept
the name provided) and click Next.
If you are reinstalling Windows XP Professional, at the Computer
Name and Administrator Password window, enter a name for your
computer (or accept the one provided) and a password, and then click
Next.
4 If you have a modem installed, enter the requested information and
click Next when the Modem Dialing Information screen appears.
90Solving Problems
5 Enter the date, time, and time zone in the Date and Time Settings
window and click Next.
6 If your computer has a network adapter, click Typical in the Networking
Settings screen and click Next.
If your computer does not have a network adapter, this option does not
appear.
7 If you are reinstalling W indows XP Professional, you may be prompted
to provide further network information regarding your network
configuration, such as the domain name or workgroup name. If you are
unsure of your settings, accept the default selections.
Windows XP installs the operating system components , configur es the
computer, and then restarts the computer.
Completing the Operating System Setup
NOTICE: When the computer restarts, do not press a key when the following
message appears: Press any key to boot from the CD.
1 When the Welcome to Microsoft screen appears, click Next.
2 When the How will this computer connect to the
Internet?
3 When the Ready to register with Microsoft? screen appears, click No,
message appears, click Skip.
not at this time and click Next.
When the Who will use this computer? screen appears, you can enter
up to five users.
4 Click Next.
5 Click Finish to complete the setup and remove the CD from the drive.
Reinstalling Drivers and Software
1 Reinstall the appropriate drivers (see page 83).
2 Reinstall your virus protection software. See the documentation that
came with the software for instructions.
3 Reinstall your other software programs. See the documentation that
came with the software for instructions.
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92Solving Problems
8
SECTION 8
Adding and Replacing
Parts
Before You Add or Replace Parts
Memory
Modem and Mini PCI Card
Hard Drive
CD or DVD Drive
Keyboard
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Before You Add or Replace Parts
CAUTION: Before working inside your computer, read the safety
instructions at the front of this document (see page 11).
Ensure that the work surface is flat and clean to prevent scratching the
1
computer cover.
2 Save and close any open files, exit any open programs, and then shut
down the computer (see page 39).
3 Disconnect the computer from the electrical outlet.
4 Wait 10 to 20 seconds, and then disconnect any attached devices.
5 Remove any installed PC Cards and the battery.
NOTICE: Handle components and cards by their edges, and avoid touching
pins and contacts. Ground yourself by touching a metal connector on the back
of the computer. Continue to ground yourself periodically during this
procedure.
Memory
You can increase your computer memory by installing memory modules on
the system board. See page 111 for information on the memory supported
by your computer. Install only memory modules that are intended for your
computer.
1 Complete the instructions in the preceding section, "Before Yo u Add
2 Turn the computer over, remove the screw from the memory module
94Adding and Replacing Parts
or Replace Parts."
cover, and lift the cover away from the computer .
screw
memory
module cover
3
If you are replacing a memory module, remove the existing module:
aUse your fingertips to carefully spread apart the securing clips on
each end of the memory module connector until the module
pops up.
bRemove the module from the connector.
securing clips
memory module
NOTE: Memory modules
purchased from Dell are
covered under your
computer warranty.
Adding and Replacing Parts95
4 Ground yourself and install the new memory module:
NOTE: If the memory
module is not installed
properly, the computer
may not boot properly . No
error message indicates
this failure.
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aAlign the notch in the module edge connector with the tab in the
connector slot.
bSlide the module firmly into the slot at a 45-degree angle, and
rotate the module down until it clicks into place. If you do not feel
the click, remove the module and reinstall it.
5 Replace the cover.
NOTICE: If the memory module cover is difficult to close, rem ove the module
and reinstall it. Forcing the cover to close may damage your computer.
6
7 Turn on the computer.
As the computer boots, it detects the additional memory and automatically
updates the system configuration information.
To confirm the amount of memory installed in the computer, click the Start
button, click Help and Support, and then click Computer Information.
Modem and Mini PCI Card
1 Complete the instructions in "Before You Add or Replace Parts" on
96Adding and Replacing Parts
Insert the battery into the battery bay, or connect the AC adapter to
your computer and an electrical outlet.
page 94.
2 Turn the computer over, remove the screw from the modem/Mini PCI
card cover, and lift the cover away from the computer.
screw
modem/Mini
PCI card cover
3 Continue to the appropriate section:
•To add a modem, see the following section, "Adding a Modem."
•To add a Mini PCI card, see page 98.
Adding a Modem
If you ordered the optional modem at the same time that you ordered your
computer, Dell installed the modem for you.
1 When you replace the modem, remove the existing modem:
aRemove the screws securing the modem to the system board, and
set them aside.
bPull straight up on the attached pull-tab to lift the modem out of
its connector on the system board and disconnect the modem
cable.
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screws (2)
modem cable
pull-tab
2 Connect the modem cable to the modem.
NOTICE: The cable connectors are keyed for correct insertion; do not force
the connections.
3 Align the modem with the screw holes, and press the modem into the
modem cable connector
connector on the system board.
4 Install the screws to secure the modem to the system board.
5 Replace the cover.
Adding a Mini PCI Card
If you ordered a Mini PCI card with your computer, the card is already
installed.
1 If a Mini PCI card is not already installed, go to step2. If you are
98Adding and Replacing Parts
replacing a Mini PCI card, remove the existing card:
aDisconnect the Mini PCI card from any attached cables.
Mini PCI card
Mini PCI card connector
bRelease the Mini PCI card by spreading the metal securing tabs
antenna cables
metal securing tabs (2)
until the card pops up slightly.
cLift the Mini PCI card out of its connector.
NOTICE: To avoid damaging the Mini PCI card, never place cables on top of
or under the card.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel
resistance, check the connectors and realign the card.
Align the Mini PCI card with the connector at a 45-degree angle, and
2
press the Mini PCI card into the connector until you hear a click.
Adding and Replacing Parts99
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Mini PCI card
Mini PCI card connector
3 Connect the antenna cables to the Mini PCI card.
4 Replace the cover and screw.
Hard Drive
antenna cables
NOTE: You need the
Operating System
install the Microsoft®
Windows
system. You also need the
®
Drivers and Utilities
for your computer to
install the drivers and
utilities on the new hard
drive.
NOTE: Dell does not
guarantee compatibility
or provide support for
hard drives from sources
other than Dell.
100Adding and Replacing Parts
CD to
operating
CD
CAUTION: If you remove the hard drive from the computer when
NOTICE: T o prevent dat a loss, shut down your computer (see page39) before
NOTICE: Hard drives are extremely fragile; even a slight bump can damage
To replace the hard drive in the hard drive bay:
1 Complete the instructions in "Before You Add or Replace Parts" on
2 Turn the computer over, and remove the hard drive screws.
the drive is hot,
removing the hard drive. Do not remove the hard drive while the computer is
on, in standby mode, or in hibernate mode.
the drive.
do not touch
the metal housing of the hard drive.
page 94.
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