Brivo Onair Administrators Manual

ADMINISTRATOR’S

MANUAL

11/05/2020

Brivo Onair Administrator’s Manual

Legal Disclaimers

Canada-Underwriters Laboratories (C-UL) Compliancy

For C-UL Listed applications, the unit shall be installed in accordance with Part 1 of the Canadian Electrical Code.

Documentation Disclaimer and Restrictions

Information in this document is subject to change without notice and does not represent a commitment on the part of Brivo Systems LLC. For the most up-to-date information, visit www.brivo.com.

This document and the data herein shall not be duplicated, used or disclosed to others for procurement or manufacturing, except as authorized with the written permission of Brivo Systems LLC. The information contained within this document or within the product itself is considered the exclusive property of Brivo Systems LLC. All information in this document or within the hardware and software product themselves is protected by the copyright and/or other intellectual property laws of the United States.

Activation of Services Agreement

Any use of this product is subject to the activation of the Brivo Services Agreement. Please request a copy from Brivo Systems LLC and review this agreement carefully.

is a registered trademark of Brivo Systems LLC. Brivo Systems LLC, 7700 Old Georgetown Road, Suite 300,

Brivo Bethesda, MD 20814.

Brivo Onair Administrator’s Manual

Table of Contents

Home ........................................................................................................................................................ 12

Brivo Onair Overview ........................................................................................................................................ 13

Browser Requirements ...................................................................................................................................... 14

Brivo Onair Support ........................................................................................................................................... 15

Activity ...................................................................................................................................................... 17

What is Activity? ................................................................................................................................................ 18

Browsing the Activity Log .................................................................................................................................. 19

Index of Events .................................................................................................................................................. 22

Video ........................................................................................................................................................ 25

What is the Video tab? ...................................................................................................................................... 26

Search Video ...................................................................................................................................................... 27

Live Feed ............................................................................................................................................................ 29

What is Brivo Onair Cam? .................................................................................................................................. 32

Browsing the Brivo Onair Cam Camera List ....................................................................................................... 33

Adding and Configuring a Brivo Onair Cam Camera .......................................................................................... 34

Managing Brivo Onair Cam Cameras ................................................................................................................. 39

What is Brivo Onair Video Recorder (OVR)? ...................................................................................................... 42

Browsing the OVR Camera List .......................................................................................................................... 43

Adding and Configuring an OVR Camera ........................................................................................................... 44

Viewing OVR Camera Details ............................................................................................................................. 46

Managing Brivo OVR Cameras ........................................................................................................................... 47

What is a DVR/NVR? .......................................................................................................................................... 52

DVR/NVR Overview ........................................................................................................................................... 53

Browsing the DVRs List ...................................................................................................................................... 56

Adding a DVR ..................................................................................................................................................... 57

Managing DVRs ................................................................................................................................................. 59

Browsing the DVR Cameras List ......................................................................................................................... 60

Adding a DVR Camera ........................................................................................................................................ 61

Managing DVR Cameras .................................................................................................................................... 62

Viewing DVR Video ............................................................................................................................................ 63

Browsing the Eagle Eye Camera List .................................................................................................................. 65

Adding an Eagle Eye Camera ............................................................................................................................. 66

Managing Eagle Eye Cameras ............................................................................................................................ 67

Viewing Eagle Eye Video .................................................................................................................................... 68

Users and Groups ...................................................................................................................................... 70

What are Users and Groups? ............................................................................................................................ 71

Browsing the Group List .................................................................................................................................... 72

Viewing Group Details ....................................................................................................................................... 74

Creating a Group ............................................................................................................................................... 76

Editing Group Information ................................................................................................................................ 77

Creating a Group Enabled Schedule .................................................................................................................. 79

Deleting a Group ............................................................................................................................................... 80

Browsing the User List ....................................................................................................................................... 81

Viewing User Details .......................................................................................................................................... 83

Creating a User .................................................................................................................................................. 85

Brivo Onair Administrator’s Manual

Managing Users ................................................................................................................................................. 93

Managing Badges .............................................................................................................................................. 95

Managing Custom Fields ................................................................................................................................... 97

Reports ................................................................................................................................................... 101

What are Reports? .......................................................................................................................................... 102

Public versus Private Reports .......................................................................................................................... 103

My Reports ...................................................................................................................................................... 104

Generating a User Report ................................................................................................................................ 112

Saving and Re-running an Activity Report ....................................................................................................... 115

Running an In/Out Report ............................................................................................................................... 119

Account ................................................................................................................................................... 121

What is an Account? ........................................................................................................................................ 122

My Login .......................................................................................................................................................... 123

Managing Time Zone Display .......................................................................................................................... 128

Managing Company Information .................................................................................................................... 130

Managing Account Settings ............................................................................................................................. 131

Administrators ........................................................................................................................................ 139

What are Administrators? ............................................................................................................................... 140

Browsing the Administrators Directory ........................................................................................................... 141

Viewing Administrator Details ......................................................................................................................... 143

Creating an Administrator ............................................................................................................................... 145

Editing Assistant Administrator Permissions ................................................................................................... 147

Permission Templates ..................................................................................................................................... 150

Understanding Administrator Permissions ..................................................................................................... 152

Managing Administrators ................................................................................................................................ 154

Viewing History ............................................................................................................................................... 157

Cards ....................................................................................................................................................... 158

What is a Card? ................................................................................................................................................ 159

Browsing the Card Bank .................................................................................................................................. 160

Adding Cards ................................................................................................................................................... 162

Managing Cards ............................................................................................................................................... 166

Badging ................................................................................................................................................... 169

What is a Badge? ............................................................................................................................................. 170

Badge Templates ............................................................................................................................................. 172

Bulk Badge Printing ......................................................................................................................................... 184

Sites ........................................................................................................................................................ 186

What are Sites? ............................................................................................................................................... 187

Browsing the Site List ...................................................................................................................................... 188

Viewing Site Details ......................................................................................................................................... 189

Managing Sites ................................................................................................................................................ 191

Doors and Devices ................................................................................................................................... 193

What are Doors and Devices? ......................................................................................................................... 194

Brivo Onair Administrator’s Manual

Viewing Door Details ....................................................................................................................................... 195

Managing Doors .............................................................................................................................................. 197

Viewing Door Relationships ............................................................................................................................. 207

Viewing Device Details .................................................................................................................................... 208

Managing Devices ............................................................................................................................................ 209

Viewing Valid Credential Relationships ........................................................................................................... 213

Elevators ................................................................................................................................................. 214

What is an Elevator? ........................................................................................................................................ 215

Managing Elevators ......................................................................................................................................... 216

Floors ...................................................................................................................................................... 219

What is a Floor? ............................................................................................................................................... 220

Viewing Floor Details ....................................................................................................................................... 221

Viewing Floor Relationships ............................................................................................................................ 222

Managing Floors .............................................................................................................................................. 223

Control Panels ......................................................................................................................................... 225

What are Control Panels? ................................................................................................................................ 226

Browsing the Control Panel List ....................................................................................................................... 227

Viewing Control Panel Details ......................................................................................................................... 228

Creating a Control Panel .................................................................................................................................. 230

Managing Control Panels ................................................................................................................................ 231

Managing Control Boards ................................................................................................................................ 232

Configuring Antipassback ................................................................................................................................ 237

Managing Antipassback Controls .................................................................................................................... 238

Viewing Control Panel Relationships ............................................................................................................... 240

Schedules and Holidays ........................................................................................................................... 241

What are Schedules? ....................................................................................................................................... 242

What are Holidays? ......................................................................................................................................... 243

Browsing the Schedule List .............................................................................................................................. 244

Viewing Schedule Details ................................................................................................................................. 245

Printing a Schedule Report .............................................................................................................................. 247

Creating a Schedule ......................................................................................................................................... 248

Managing Schedules ........................................................................................................................................ 252

Copying Schedules ........................................................................................................................................... 253

Viewing Schedule Relationships ...................................................................................................................... 254

Deleting Schedules .......................................................................................................................................... 255

Browsing the Holiday List ................................................................................................................................ 257

Viewing Holiday Details ................................................................................................................................... 258

Creating a Holiday ........................................................................................................................................... 259

Managing Holidays .......................................................................................................................................... 260

Email Notifications .................................................................................................................................. 261

What are Notifications? .................................................................................................................................. 262

Managing Notification Rules ........................................................................................................................... 263

Sample Email Notifications .............................................................................................................................. 266

Cell Phone Reference ...................................................................................................................................... 268

Brivo Onair Administrator’s Manual

Journal .................................................................................................................................................... 269

Understanding the Journal .............................................................................................................................. 270

Lockdown ................................................................................................................................................ 272

What is Lockdown? ......................................................................................................................................... 273

Group Lockdown ............................................................................................................................................. 274

Door Lockdown ............................................................................................................................................... 276

Brivo Onair Integrations .......................................................................................................................... 280

Intellex DVR Installation Notes ........................................................................................................................ 282

Dedicated Micros DVR Installation Notes ....................................................................................................... 284

Speco DVR Installation Notes .......................................................................................................................... 286

Pelco DVR Installation Notes ........................................................................................................................... 288

Matrix DVR Installation Notes ......................................................................................................................... 290

Samsung DVR Installation Notes ..................................................................................................................... 292

Exacq DVR Installation Notes .......................................................................................................................... 293

IPAC Integration .............................................................................................................................................. 294

Salto Router Integration .................................................................................................................................. 301

Allegion Integration ......................................................................................................................................... 303

Assa Abloy Integration ..................................................................................................................................... 305

2N IP Verso Integration ................................................................................................................................... 307

Alula Integration .............................................................................................................................................. 312

Appendices ............................................................................................................................................. 315

Appendix 1: Troubleshooting .......................................................................................................................... 316

Appendix 2: Glossary ....................................................................................................................................... 318

Appendix 3: Brivo Onair for iOS and Android .................................................................................................. 322

Appendix 4: Brivo Mobile Pass ........................................................................................................................ 324

Appendix 5: Mercury Panels ............................................................................................................................ 326

Brivo Onair Administrator’s Manual

List of Figures

Figure 1. View Welcome Page ................................................................................................................................ 15

Figure 2. Contact Us Page ....................................................................................................................................... 16

Figure 3. View Activity Log ...................................................................................................................................... 19

Figure 4. User Photo Comparison ........................................................................................................................... 21

Figure 5. Searching Brivo Onair Video Recorder (OVR) .......................................................................................... 27

Figure 6. Search OVR Display Page ......................................................................................................................... 28

Figure 7. Live Feed Display ...................................................................................................................................... 29

Figure 8. Live Video ................................................................................................................................................. 30

Figure 9. Create Camera Group .............................................................................................................................. 31

Figure 10. View Onair Cam Camera List ............................................................................................................... 33

Figure 11. Brivo Onir Cam CameraManager Desktop Icon .................................................................................. 34

Figure 12. CameraManager Log In Screen ........................................................................................................... 34

Figure 13. Add Camera Wizard ............................................................................................................................ 35

Figure 14. Brivo Onair Cam CameraManager Dashboard .................................................................................... 35

Figure 15. Add Camera List .................................................................................................................................. 36

Figure 16. Select Zone .......................................................................................................................................... 36

Figure 17. Initial Live Feed ................................................................................................................................... 37

Figure 18. Brivo Onair Cam Camera Configuration Complete ............................................................................. 37

Figure 19. Live Video Feed in CameraManager ................................................................................................... 38

Figure 20. Register a Brivo Onair Cam Camera .................................................................................................... 39

Figure 21. List of Onair Cam Cameras .................................................................................................................. 40

Figure 22. Edit Onair Cam Camera ....................................................................................................................... 40

Figure 23. Delete Camera Message ..................................................................................................................... 41

Figure 24. View OVR Camera List ......................................................................................................................... 43

Figure 25. Register an OVR Camera ..................................................................................................................... 44

Figure 26. View Camera Details ........................................................................................................................... 46

Figure 27. Motion Detection Window ................................................................................................................. 48

Figure 28. List of OVR Cameras ............................................................................................................................ 48

Figure 29. Delete Camera Message ..................................................................................................................... 49

Figure 30. View Activity-Based Playback for an OVR Camera .............................................................................. 50

Figure 31. Unlock a Door via Live Feed ................................................................................................................ 51

Figure 32. Network View of DVR Integration ....................................................................................................... 54

Figure 33. View DVRs List ..................................................................................................................................... 56

Figure 34. Add a DVR ........................................................................................................................................... 57

Figure 35. Edit a DVR ............................................................................................................................................ 59

Figure 36. View Cameras List ............................................................................................................................... 60

Figure 37. Add a DVR Camera .............................................................................................................................. 61

Figure 38. Edit a Camera ...................................................................................................................................... 62

Figure 39. View Live DVR Video ........................................................................................................................... 63

Figure 40. View Live DVR Video Feed .................................................................................................................. 63

Figure 41. View DVR Event Based Video .............................................................................................................. 64

Figure 42. View List of Eagle Eye Cameras ........................................................................................................... 65

Figure 43. Add a New Eagle Eye Camera ............................................................................................................. 66

Figure 44. View or Edit an Eagle Eye Camera ....................................................................................................... 67

Figure 45. View Activity-Based Playback for an Eagle Eye Camera ...................................................................... 69

Figure 46. View Group List ................................................................................................................................... 72

Figure 47. View Group Details ............................................................................................................................. 74

Figure 48. View Users in a Group ......................................................................................................................... 75

Figure 49. Create a Group .................................................................................................................................... 76

Figure 50. Edit a Group Name .............................................................................................................................. 77

Figure 51. Edit Group Privileges ........................................................................................................................... 78

Brivo Onair Administrator’s Manual

Figure 52. View User List ...................................................................................................................................... 81

Figure 53. View User Details – Identity Tab ......................................................................................................... 83

Figure 54. View User Details – Groups Tab .......................................................................................................... 83

Figure 55. View User Details – Credentials Tab ................................................................................................... 84

Figure 56. View User Details – Custom Fields Tab ............................................................................................... 84

Figure 57. Create a User – First Tab ..................................................................................................................... 85

Figure 58. Create a User – Identity Tab ............................................................................................................... 85

Figure 59. Upload a Photo ................................................................................................................................... 86

Figure 60. Insert User Image ................................................................................................................................ 86

Figure 61. Create a User – Groups Tab ................................................................................................................ 87

Figure 62. Create a User – Credentials Tab .......................................................................................................... 88

Figure 63. Add Brivo Mobile Pass ........................................................................................................................ 88

Figure 64. Add Brivo Mobile Pass Confirmation .................................................................................................. 89

Figure 65. Brivo Mobile Pass Pending Acceptance .............................................................................................. 89

Figure 66. Active Brivo Mobile Pass ..................................................................................................................... 90

Figure 67. Select Card .......................................................................................................................................... 91

Figure 68. Create a User – Custom Field Tab ....................................................................................................... 92

Figure 69. Edit a User ........................................................................................................................................... 93

Figure 70. Viewing Users With Stored Images ..................................................................................................... 95

Figure 71. Printing a Badge .................................................................................................................................. 96

Figure 72. View Custom Fields List ....................................................................................................................... 97

Figure 73. Add a Custom Field Definition ............................................................................................................ 98

Figure 74. Edit a Custom Field Definition ............................................................................................................. 99

Figure 75. Include Custom Fields ....................................................................................................................... 106

Figure 76. New Report Configuration Page One ................................................................................................ 107

Figure 77. New Report Configuration Page Two ................................................................................................ 107

Figure 78. My Report Configurations ................................................................................................................. 108

Figure 79. Report Scheduling ............................................................................................................................. 109

Figure 80. Report Schedules .............................................................................................................................. 110

Figure 81. Report Shortcuts ............................................................................................................................... 111

Figure 82. View Reports List ............................................................................................................................... 112

Figure 83. Generate a User Report .................................................................................................................... 113

Figure 84. User Report in .csv Format ................................................................................................................ 114

Figure 85. Activity Reports Display .................................................................................................................... 115

Figure 86. Creating an Activity Report ............................................................................................................... 116

Figure 87. Activity Report User options ............................................................................................................. 117

Figure 88. Activity Report Occurred Fields ......................................................................................................... 117

Figure 89. Activity Report filter options ............................................................................................................. 118

Figure 90. Run In/Out Report ............................................................................................................................. 119

Figure 91. View In/Out Report ........................................................................................................................... 120

Figure 92. Change Password .............................................................................................................................. 124

Figure 93. Changing Secret Question and Answer ............................................................................................. 124

Figure 94. Two Factor Authentication Setup – Step One ................................................................................... 125

Figure 95. Two Factor Authentication Setup – Step Two ................................................................................... 126

Figure 96. Two Factor Authentication Setup – Step Three ................................................................................ 126

Figure 97. Login Screen with Two Factor Authentication .................................................................................. 127

Figure 98. Change Two Factor Method .............................................................................................................. 127

Figure 99. Set Time Zone ................................................................................................................................... 128

Figure 100. Edit Company Information ................................................................................................................ 130

Figure 101. Edit General Settings ......................................................................................................................... 131

Figure 102. Brivo Mobile Pass Settings ................................................................................................................ 132

Figure 103. Application Management .................................................................................................................. 133

Figure 104. Eagle Eye Credentials ........................................................................................................................ 134

Brivo Onair Administrator’s Manual

Figure 105. Onair Cam Credentials ...................................................................................................................... 135

Figure 106. Azure Active Directory ...................................................................................................................... 136

Figure 107. GSuite Provisioning ........................................................................................................................... 137

Figure 108. Adding Credentials for Intrusion Provider ........................................................................................ 138

Figure 109. Intrusion Site Association .................................................................................................................. 138

Figure 110. View Administrators Directory .......................................................................................................... 141

Figure 111. View Administrator Details ............................................................................................................... 143

Figure 112. Copy Administrator Permissions ....................................................................................................... 144

Figure 113. Create an Administrator .................................................................................................................... 145

Figure 114. Edit Assistant Administrator Permissions ......................................................................................... 147

Figure 115. Enabling self-serve password reset and soft lockout ........................................................................ 154

Figure 116. Edit Administrator Status .................................................................................................................. 155

Figure 117. Edit Administrator Contact Information ........................................................................................... 156

Figure 118. View History Link ............................................................................................................................... 157

Figure 119. View the Card Bank ........................................................................................................................... 160

Figure 120. Add Cards to the Card Bank .............................................................................................................. 162

Figure 121. View Unknown Cards ........................................................................................................................ 164

Figure 122. Add an Unknown Card ...................................................................................................................... 164

Figure 123. View the Unassigned Card in the Card Bank ..................................................................................... 165

Figure 124. Delete Cards ...................................................................................................................................... 167

Figure 125. Bulk Delete of Cards Based on Filtering ............................................................................................ 168

Figure 126. View Template List ............................................................................................................................ 172

Figure 127. Template Orientation and Name Options ......................................................................................... 173

Figure 128. Select a Background Color ................................................................................................................ 174

Figure 129. Item Properties ................................................................................................................................. 175

Figure 130. Layering Buttons ............................................................................................................................... 176

Figure 131. Badging Interface Icons ..................................................................................................................... 176

Figure 132. Text Icon ............................................................................................................................................ 177

Figure 133. Static Text Layout and Rotation ........................................................................................................ 178

Figure 134. User Photo Properties ....................................................................................................................... 180

Figure 135. Print Badge ........................................................................................................................................ 182

Figure 136. Create Bulk Badge Print Job .............................................................................................................. 184

Figure 137. Bulk Print Badges Page ...................................................................................................................... 185

Figure 138. Bulk Print Badge Error Message Window ......................................................................................... 185

Figure 139. Completed Bulk Badge Print Job ....................................................................................................... 185

Figure 140. View the Site List ............................................................................................................................... 188

Figure 141. View Site Details ................................................................................................................................ 189

Figure 142. Create a Site ...................................................................................................................................... 191

Figure 143. Edit a Site’s Name and Address ......................................................................................................... 192

Figure 144. View Door Details .............................................................................................................................. 195

Figure 145. Add a Door to a Site .......................................................................................................................... 197

Figure 146. Define a Door .................................................................................................................................... 198

Figure 147. Define a Salto Door ........................................................................................................................... 202

Figure 148. Define an Allegion Door .................................................................................................................... 203

Figure 149. Define an Assa Abloy Aperio Door .................................................................................................... 204

Figure 150. Edit a Door ........................................................................................................................................ 205

Figure 151. Unlock a door .................................................................................................................................... 206

Figure 152. View Door Relationships ................................................................................................................... 207

Figure 153. View Switch Device Details ............................................................................................................... 208

Figure 154. Add a Device to a Site ....................................................................................................................... 209

Figure 155. Specify a Device Type ........................................................................................................................ 209

Figure 156. Define a Switch Device ...................................................................................................................... 210

Figure 157. Edit a Device ...................................................................................................................................... 212

Brivo Onair Administrator’s Manual

Figure 158. Add an Elevator to a Control Panel ................................................................................................... 216

Figure 159. View Elevator Details ........................................................................................................................ 217

Figure 160. Edit an Elevator ................................................................................................................................. 218

Figure 161. View Floor Details ............................................................................................................................. 221

Figure 162. Add a Floor to a Site .......................................................................................................................... 223

Figure 163. Edit a Floor ........................................................................................................................................ 224

Figure 164. View Control Panel List ..................................................................................................................... 227

Figure 165. View Control Panel Details ................................................................................................................ 228

Figure 166. Create a Control Panel ...................................................................................................................... 230

Figure 167. Edit a Control Panel ........................................................................................................................... 231

Figure 168. Add a Control Board to a Control Panel ............................................................................................ 232

Figure 169. Configure a Door Control Board ........................................................................................................ 233

Figure 170. Configure an I/O Board ..................................................................................................................... 235

Figure 171. Antipassback Access .......................................................................................................................... 238

Figure 172. Configuring Antipassback Settings .................................................................................................... 238

Figure 173. Antipassback Reset Time .................................................................................................................. 239

Figure 174. View Control Panel Relationships ..................................................................................................... 240

Figure 175. View Schedule List ............................................................................................................................. 244

Figure 176. View Schedule Details ....................................................................................................................... 245

Figure 177. Print Schedules Report ...................................................................................................................... 247

Figure 178. Create a Schedule ............................................................................................................................. 248

Figure 179. Delete Schedule Block ....................................................................................................................... 250

Figure 180. Edit a Schedule .................................................................................................................................. 252

Figure 181. View Schedule Relationships ............................................................................................................ 254

Figure 182. View Holiday List ............................................................................................................................... 257

Figure 183. View Holiday Details ......................................................................................................................... 258

Figure 184. Create a Holiday ................................................................................................................................ 259

Figure 185. Edit a Holiday .................................................................................................................................... 260

Figure 186. View Notification Rule List ................................................................................................................ 263

Figure 187. Create a Notification Rule ................................................................................................................. 264

Figure 188. View the Journal ................................................................................................................................ 271

Figure 189. Activate Group Lockdown ................................................................................................................. 274

Figure 190. Create New Lockdown Scenario ....................................................................................................... 276

Figure 191. Create New Wired Lockdown Configuration ..................................................................................... 277

Figure 192. Initiate Lockdown Scenario ............................................................................................................... 278

Figure 193. Example of Lockdown Scenario Warning Banner ............................................................................. 278

Figure 194. Disable “Run at Startup” ................................................................................................................... 288

Figure 195. Add an IPAC device to a Site ............................................................................................................. 295

Figure 196. Create an IPAC Device ....................................................................................................................... 296

Figure 197. Create a Telephone Directory ........................................................................................................... 298

Figure 198. Create New Resident ........................................................................................................................ 299

Figure 199. List Residents Page ............................................................................................................................ 300

Figure 200. Add a Salto Router ............................................................................................................................ 301

Figure 201. Edit Salto Router ............................................................................................................................... 302

Figure 202. Add an Allegion Gateway .................................................................................................................. 303

Figure 203. Edit Allegion Gateway ....................................................................................................................... 304

Figure 204. Add an Assa Abloy Aperio Hub .......................................................................................................... 305

Figure 205. Edit Assa Abloy Aperio Hub ............................................................................................................... 306

Figure 206. Add an Audio Device ......................................................................................................................... 307

Figure 207. Define an Audio Device ..................................................................................................................... 307

Figure 208. Edit Audio Device .............................................................................................................................. 308

Figure 209. Add a Directory Rule ......................................................................................................................... 310

Figure 210. Edit a Directory Rule ......................................................................................................................... 311

Brivo Onair Administrator’s Manual

Figure 211. Alula Site Selection ............................................................................................................................ 312

Figure 212. Add Intrusion Panel ........................................................................................................................... 312

Figure 213. Add Intrusion Panel Details ............................................................................................................... 313

Figure 214. Set Intrusion ...................................................................................................................................... 314

Figure 215. Set Intrusion ...................................................................................................................................... 314

Brivo Onair Administrator’s Manual

Home

Brivo Onair Administrator’s Manual

Brivo Onair Overview

Brivo Onair is a software application, accessed via the Internet that enables an organization to manage its access control system (ACS) account. The Brivo Onair interface is divided into seven high level tabs. When your mouse hovers over a tab, a dropdown menu is displayed. With certain dropdown menus, a third dropdown menu can appear. Click the menu item to access the Brivo Onair pages, in order to view and maintain your account data.

The Home section provides access to Technical Support contact information and Release Notes.

The Activity section provides access to the Activity Log and Search Brivo Onair Video that shows when

individual doors were accessed and by whom.

The Video section lets you view live video as well as search for and view recorded video clips.

The Users section lets you view and manage the users and groups who have access privileges to your

premises.

The Reports section lets you generate customized reports as well as run User Reports, Activity Reports, and

In/Out Reports.

The Setup section lets you view and manage the initial aspects of account setup and design including basic

account information, cards, sites/doors, schedules, notifications, and video.

The Account section lets you view and manage account-specific information, such as company contact

information, the type of access your Administrators have to Brivo Onair, and time zone preferences.

The Cards section lets you view and manage your card inventory.

The Sites/Doors section lets you view and manage the individual sites defined for your account, as well as

their associated doors and devices. This section also allows you to configure the control panel(s) associated with each site in your account.

The Schedules section lets you view and manage schedules, which are used to define your users’ access

privileges and to control device operations.

The Notifications section lets you view and define rules for determining who within your organization will

receive emails when certain events occur.

The Video section provides the configuration tools for defining Brivo Onair Cam and Brivo Onair Video

cameras, Digital Video Recorders (DVRs), Network Video Recorders (NVRs), and Closed Circuit Television (CCTV) cameras for integration with your Brivo Onair account.

The Configure Lockdown section enables you configure scenarios to override regular access privileges in

an emergency situation.

The Journal button provides quick access to a log of Administrator activities.

The Help section provides access to support documentation.

At the top right of each page:

The Initiate Lockdown button allows you to immediately activate overrides to regular access privileges in an

emergency situation.

The Administrator link allows you to access your account settings, your administrator settings, your personal

Brivo Onair Administrator’s Manual

Browser Requirements

If you are using DVR/Brivo Onair Video functionalities, you must use Internet Explorer 9.0 or higher as your Web browser. If you are not using either of these features, you can use Internet Explorer 9.0 or higher, or the latest versions of Firefox, Chrome, or Safari to access Brivo Onair.

Brivo Onair uses cookies to preserve session information. If your browser disallows cookies, the interface will not function properly.

Brivo Onair uses JavaScript™ to validate form data, control navigation and display images. If your browser has scripting disabled, the interface will not function properly.

Some functional elements require the Flash™ Player. If Flash™ is not detected in your browser, you will be prompted to download it.

The Digital Video Recorder (DVR) functionality uses ActiveX Controls. These will be downloaded by Internet Explorer during the installation process.

Some functional elements appear in popup windows. If you have installed software that blocks popup windows, the interface will not function properly.

Brivo Onair Administrator’s Manual

Brivo Onair Support

The Home section of Brivo Onair provides access to a variety of support options, including contact information for your Brivo dealer and access to online assistance.

Welcome

The Welcome page displays when you first log in to Brivo Onair.

Figure 1. View Welcome Page

This page displays basic information related to the account and to you, as an Administrator, including:

Account Name - The name assigned to the account when it was first created. Account Number - The financial number assigned to the account. Administrator ID - The ID you used to log in to Brivo Onair for the current session. Status - Your Administrator status: Master, Senior, or Assistant. Time Zone - The time zone used to track all events maintained for the account through Brivo Onair. Dealer - The dealer who installed and maintains your system. Shortcuts – links to some of the more common Brivo Onair features. Report Shortcuts – links to reports that have been selected from the Reports tab. Console – a link to the video console feature. Help – a link to the Brivo Onair support documentation. Initiate Lockdown – a link to Lockdown configuration. Administrator Name – the name of the administrator. Clicking on the name provides a dropdown list of

additional features.

Click the Contact Us link, found at the bottom of every page, and the Contact Us page displays. This page contains the contact information for the dealer who created the account.

Brivo Onair Administrator’s Manual

Figure 2. Contact Us Page

Release Notes

Click the Release Notes link, found at the bottom of every page, to access the latest Brivo Onair Release Notes along with the date of publication on the Brivo website.

Brivo Onair Administrator’s Manual

Activity

Brivo Onair Administrator’s Manual

NOTE:

User, site, door and device names appear in the Activity Log as they were at the time of the event.

What is Activity?

Under the Activity tab, the Activity Log is a near real-time display of Access Events, Exception Events, Device Events Control Panel/Board Events, and Camera events. For each event, the Activity Log shows the date and time, user name or nature of the event, site name and door or device name (or control panel ID if the event is not device-specific). Additionally, the Activity Log page allows administrators to unlock doors that are configured to allow such actions, allows for user photo comparison, and displays event-based video playback.

Brivo Onair Administrator’s Manual

Browsing the Activity Log

The Activity Log displays Access Events, Exception Events, Device Events, Camera Events, and Control Panel Events as they occur. See To Search Brivo Onair Video for more information about accessing specific events. Additionally, in the upper right side of the screen, an administrator can use the Unlock Door feature to unlock the selected door. On the right side of the screen, an administrator can view user images and view video playback for events linked to a Brivo Onair Video camera.

For each event, the Activity Log shows the Date and Time, User name (or nature of the event), Site name and Door or Device name (or control panel ID if the event is not device-specific).

To view the Activity Log:

Click on the Activity tab. The Activity Log displays.

Figure 3. View Activity Log

Features of this page include:

The Streaming Events status displays in the upper left-hand corner. The status will show as Active if the

activity log is being viewed in real time. The status will show as Queued if the administrator has taken any actions on the activity log page, such as scrolling down the page. If the status is Queued, once the administrator returns to the top of the page, the status will return to Active.

To filter the activity log by date by clicking the and buttons to the right of the Date/Time field. This

allows sorting activity into 24-hour blocks for easy viewing.

To filter the activity log, click on the Filtered Events button, which allows filtering by non-exception events,

exception events, and camera events.

The Date/Time column indicates the date and time at which the activity took place.

The User/Event column indicates either the name of the user related to the event (for example, the user who

presented a credential at the door specified), or the event itself if there is no identifiable user involved, (for example, Failed Access: Unknown Credential). Click the user name to access the User detail page.

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To view only those events related to a single user, click on the user name in the User/Event column of the

Activity Log. The User Details page will display. Under the More Operations dropdown list, click on the View User Activity link and the page refreshes, displaying only those events related to the specified person. To clear this filter, click Reset Filters at the top left of the page.

The Site column identifies the specific site affected by the event. To view details related to a specific site, click

the site name. The associated detail page displays.

To view a subset of the log based on site, click on the dropdown list under the Site filter and select your site.

The page refreshes displaying only those events related to the specific site. To clear this filter, click Reset Filters at the top left of the page.

The Door/Device column identifies the door, device, or camera affected by the event. To view details related

to a specific door, device, or camera, click the door, device, or camera name. The associated detail page displays.

To view a subset of the log based on door/device, click on the dropdown list under the Door/Device filter and

select your door/device. The page refreshes displaying only those events related to the specific door/device. To clear this filter, click Reset Filters at the top left of the page.

The Video column provides a link to video related to a specific device if there is either a Digital Video Recorder

or Brivo Onair Video Recorder set up for the account. If there is a user photo associated with a user access or failed access event, the user photo will be displayed along with the video feed associated with that event.

The Control Door feature (version 6.1.4 firmware or later) allows a user to unlock doors and set temporary

overrides from the browser. Simply click on the button and a popup window will appear with all the available devices. Click on the device you wish to control, and the Control Door popup window displays. The device name, along with the site appear in the upper left corner. The device status along with the control panel ID appear in the upper right corner. A large green Momentary Unlock button appears in the top center of the page. If pressed, another popup window displays the successful event with an OK button. Pressing that button returns the user to the Control Door popup window. If a schedule has been assigned to the device, it appears under Door Schedule in the middle of the popup window. Below that, the user may enable or disable temporary overrides on doors with an existing schedule or with no assigned schedule. A user may use the temporary override by selecting if they want to Unlock or Lock the door and may select for how long from the dropdown list (until next schedule change (if there is an assigned schedule), until a certain time, or indefinitely). Once chosen, the user presses the Save Override button. The popup window now displays the temporary override with all the relevant details. To end the override, the user simply presses the Remove button and the popup window displays the change. All changes made in the Control Door popup window appear in the Activity Log.

The User Image box automatically displays a user image (if there is one associated with the credential) when

that credential is used (so long as Streaming Events is in an Active state). It also allows an administrator to view a stored user image from the user profile after clicking NEXT TO the user name in the User/Event column of the Activity Log. If there is no user image attached to the user name, the user image box will remain blank.

The Video Playback box allows an administrator to view a video event from an Brivo Onair Video camera by

clicking on the Video icon in the Video column of the Activity Log. This feature only works for Brivo

Onair Video cameras. Video linked to DVR cameras, accessed by clicking on the DVR icon, will not appear in the Video Playback box, but will appear in a popup window. An administrator download the

current clip by clicking on the icon and a popup window will appear allowing you to save the clip as a

file. They may also view the clips before and after the current clip by clicking on the and buttons, and clicking on the Search Video icon will take you to the Search tab of the Video page.

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NOTE:

User, site, door and device names appear in the Activity Log as they were at the time of the event.

Figure 4. User Photo Comparison

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Index of Events

The following events appear in the Activity Log and can be transmitted via email notifications (excluding Telephone Entry Events).

Access Events

Access by User Door unlocked by Administrator Door unlocked by User

Exception Events

Door Ajar3 Door Ajar Cleared Too Many Invalid PINs Door Forced Open Door Forced Open by Key Door Locked by Keypad Door Unlocked by Keypad Door Locked by Timer Door Unlocked by Timer Door Schedule Unlock Override Begin Door Schedule Unlock Override End Failed Access (by Unknown Person): Unknown credential Failed Access (by Unknown Person): Card never issued Failed Access (by Known User): User was deleted Failed Access (by Known User): User’s credential was revoked Failed Access (by Known User): User is out of effective date range Failed Access (by Known User): User is at unauthorized door Failed Access (by Known User): User is out of schedule Failed Access (by Known User): User suspended Failed Access (by Known User): Invalid credential type (Card required)

Device Events

Auxiliary Input Engaged10 Auxiliary Input Disengaged Device Engaged Device Disengaged Wire cut set Wire cut cleared Wire short set Wire short cleared

Appears when an administrator pulses a door. Appears when a Brivo Mobile Pass is used. Door Ajar threshold can vary by door. See Managing Doors. Door Ajar Cleared requires control panel firmware v2.15+. Too Many Invalid PINs applies to keypads or dual readers only. Threshold can vary by door. Door Forced Open applies to doors with Request-to-Exit switches/sensors only. See Managing Doors. Door Forced Open by Key applies only to doors using a Salto Lock. Door Locked/Unlocked by Keypad applies to keypads and dual readers only. Users must have Keypad Unlock-Hold privilege. See Editing

Group Privileges.

All Failed Access Events require control panel firmware v2.15+.

Auxiliary Input Engaged/Disengaged requires control panel firmware v2.15+.

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Camera Events

Camera Connect Camera Disconnect Video Motion

Control Panel Events

Control Panel Events correspond to sites, not to doors. If a control panel serves multiple sites, the event will appear once for each site.

AC Power Loss (Switch to Battery)11 AC Power Restored Unit Opened (Tamper) Unit Closed (Tamper Cleared) Control Panel Communication Failure Board Battery Set Board Battery Cleared Board Chip Reset Board Communication Failure Set Board Communication Failure Cleared Board Opened (Tamper) Board Closed (Tamper Cleared) Communication Lost

Telephone Entry Events

Calling Resident: (Resident Name) Call Connected: (Resident Name) Call Terminated: (Resident Name) Resident: (Resident Name)

Failed Access Events

A Failed Access Event is an incident of an invalid credential being presented. Failed Access Events are a subset of Exception Events; the system logs Failed Access Events according to the following rules of precedence:

Failed Access by Unknown Persons:

If the credential is unknown to the account: Failed Access: Unknown Credential [Card/PIN value]14

If the credential is in the Card Bank but has never been issued to a user:

Failed Access: Card never

issued [Card value]

All Control Panel Events require control panel firmware v2.15+. Communication Lost refers to comm failure of a Salto router. Appears when a resident successfully grants entry. Unknown card values are displayed as hexadecimal numbers.

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Failed Access by Known Users:

If the credential last belonged to a deleted user10: Failed Access by John Doe: User was deleted

[Card/PIN value]

If the credential is an old PIN or a revoked card, but the user has not been deleted:

Failed Access by John

Doe: Revoked credential [Card/PIN value]

If the credential belongs to a user who attempts access outside of his or her effective date range:

Failed

Access by John Doe: Out of effective date range

If the credential belongs to a user who attempts access at an unauthorized door:

Failed Access by John

Doe: Unauthorized Door

If the credential belongs to a User who attempts access at an authorized door, but at an unauthorized time:

Failed Access by John Doe: Out of Schedule

If the credential belongs to a User who is suspended:

If the credential is not the proper type of credential: Failed Access: [User Name] Invalid credential

Failed Access by John Doe: User Suspended.

type (Card required)

A card must remain in the Card Bank in order for it to be associated with its last owner.

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Video

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What is the Video tab?

The Search feature is a customized query of Brivo Onair Video Recorder (OVR) that allows a search by date and time of day from the selected site. The clip length is 20 minutes (with 10 minutes prior and 10 minutes after the selected time).

The Live Feed feature of Brivo Onair allows an administrator to view live video using different cameras either alone or in sets of two, four, or six.

Different cameras can be selected and joined together in a Camera Group so that certain views can be accessed quickly from a dropdown menu.

Definitions for the Icons on Live Feed

- The number of cameras that will appear in Live Feed (one, two, four, or six).

– Refreshes the connections of the current camera group.

- Clears Live Feed of all selected cameras.

– Updates the current camera group to reflect any changes made.

- Deletes the current camera group.

– Makes the current camera group the default camera group.

- Scroll left and scroll right to move between camera pages.

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Search Video

To Search Video

Click on the Video tab then choose the Search toggle at the top center of the screen. The Begin Your Search page displays.

Figure 5. Searching Brivo Onair Video Recorder (OVR)

The Begin Your Search box, the first section to select is your Site. Choose your site from the dropdown menu. Your selected site will now remain displayed.

The next field to select is your Date field. Either enter the date manually, using the MM/DD/YYYY format, or click on the calendar icon and select the date by clicking on it. Your selected date will now remain displayed.

Next, we move to the Time field. Click on the Time field and the time wheel appears. Choose the time (which will include 10 minutes before and after) and choose AM or PM. Your selected time will remain displayed.

Finally, click on the button to perform the search. The Search OVR Display Page displays.

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Figure 6. Search OVR Display Page

Each available camera will display on the left side of the screen. Click on the Camera name on the left to select the camera you want to view. The Camera name will appear at the bottom of the screen along with a 20-minute time period (10 minutes before and 10 minutes after your selected time). Each event that occurred will appear along the timeline in blue (normal priority), yellow (medium priority), or red (high priority).

Click on the icon (this example is a normal priority event) and the requested video clip will play. A matching color stripe to the priority will show across the top of the video display area confirming you are watching the matching clip. You may pause the clip, as well as rewind and fast-forward through the clip (jumping forward or back in one-minute increments) using the buttons provided at the bottom of the video display area.

You may download a clip by clicking on the icon, which will open a File Download popup window, allowing you to save the clip as a file.

You may reset the search parameters by clicking on the icon at the top of the Search OVR page. This returns you to the Begin Your Search page.

Brivo Onair Administrator’s Manual

NOTE:

If you have already selected a Default Camera Group, this Default Camera Group will automatically appear when you click Live Feed.

Live Feed

The Live Feed feature of Brivo Onair allows an administrator to view live video using different cameras either alone or in sets of two, four, or six.

To access Live Feed

Click on the Video tab then choose the Live Feed toggle at the top center of the screen. The Live Feed page displays.

Figure 7. Live Feed Display

To view live video using Live Feed

Click on the Video tab then choose the Live Feed toggle at the top center of the screen. The Live Feed page displays.

Choose a camera by clicking on the icon in the upper right-hand corner of the camera live video display. Live video will display. If the camera selected is linked to a door with Control from Browser enabled, an Unlock Door icon along with the door name will appear below the camera name in the dropdown display.

Brivo Onair Administrator’s Manual

NOTE:

An account may only view one live video stream per camera at a time. You cannot have more than one live feed window open viewing the same camera feed, even if different administrators are logged in. One live feed window will show the camera and the rest will show a Stream Lost error message.

NOTE:

An account can have any number of camera groups. While a camera group can house any number of cameras, for ease of use, multiple camera groups containing a reasonable number of cameras is probably a better design choice than one camera group will all the cameras on the account.

Figure 8. Live Video

Multiple cameras may be selected at the same time. Simply choose a different camera view window and choose a camera from the dropdown menu. The video streams will display simultaneously.

To create a camera group

Click on the Video tab then choose the Live Feed toggle at the top center of the screen. The Live Feed page displays.

Select the number of camera view windows you want to display simultaneously (one, two, four or six).

Select cameras by clicking on the icon for each camera view window.

Once they are displaying, click the icon at the top of the Live Feed display page. A popup window will appear asking you to name the Camera Group.

Enter a name for the camera group into the Name field and click OK.

A popup window will appear telling you the camera group was added successfully. Click OK and you are returned to the Live Feed display page.

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Specifications and Main Features

Frequently Asked Questions

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