British Telecom Whole Home Wi-Fi Quick Start Guide

Whole Home Wi-Fi

Quick Start Guide

LED Status Help

Disc Starting (Purple)

It takes approximately 60

seconds to fully turn on.

Connection Status (Blue)

Good Wi-Fi or Ethernet

connection. All is working well.

Connection Status (Orange)

Your disc is working okay, ideally try moving the disc closer to the

disc connected to your

hub/router.

In this box you’ll ﬁnd:

3 Whole Home

Wi-Fi disc

Power consumption (per disc)

In operation

Network standby

Oﬀ mode

Elapsed time before going into standby mode

3 Mains

power adapter

1 Ethernet

cable

7.09 Watts

4.27 Watts

0.07 Watts

18 Minutes

Find out more

• If you need more help, go to bt.com/wholehomewiﬁ where you can view Frequently Asked Questions.

• If you cannot ﬁnd the answer to your problem in the Frequently Asked Questions,

then please call our free Helpline on 0808 100 6116*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.

Connection Status (Red)

Your disc has no connection to

the Whole Home network.

Check the Ethernet

connection between your

hub/router. Try moving the

disc closer to the disc

connected to your hub/router.

Or try restarting your Whole

Home Wi-Fi.

General information

For information on safety instructions, technical informationor setting up your Whole Home Wi-Fi system, please see the Frequently Asked Questions at bt.com/wholehomewiﬁ

Guarantee

Your Whole Home Wi-Fi is guaranteed for a period of 2 years from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Whole Home Wi-Fi or

any component thereof which is identiﬁed as faulty or below standard, or as a result of inferior workmanship or materials.

Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product. The conditions of this guarantee are:

• the guarantee shall only apply to defects that occur within the 2 year guarantee period

• proof of purchase is required

• the equipment is returned to BT or its agent as instructed. This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with

the equipment, or any attempt at adjustment or repair other than through approved agents. This guarantee does not aﬀect your statutory rights. To ﬁnd out what to do if your Whole Home Wi-Fi is in or outside of the 2 year guarantee, please see

the FAQ at bt.com/wholehomewiﬁ

How to recycle your equipment

The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin. It’s all part of the Waste Electrical and Electronic

Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground. You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Radio Equipment Directive Declaration of Conformity (For use in the UK & Ireland)

Hereby, British Telecommunications plc declares that the radio equipment type Whole Home Wi-Fi (088269, 091073) is in compliance with the Directive 2014/53/EU. The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range. The full text of the EU declaration of conformity is available at the following internet address:

bt.com/wholehomewiﬁ.

Radio transmission information Frequency range 2401 – 2473MHz, Max power 99.77mW (19.99dBm) and Frequency range 5170 – 5250MHz. Max power 198.15mW (22.97dBm). This product uses open source code available from bt.com/help/gplcode

Purple Flashing

Your disc ﬁrmware is

updating. Do not turn oﬀ

your disc during this time.

Blue Flashing Fast

(ﬂash every ½ seconds)

Disc connecting to the Whole

Home network

Blue Flashing Slow

(ﬂash every 2 seconds)

This is WPS mode, press the

WPS button on the device

you wish to connect.

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Please do not switch on your discs until instructed by the app.

To download the app. Go to

1. When the light turns solid

the app store for your device and search for

"Whole Home"

2. The app will then step you

The ﬁrst Whole Home Wi-Fi

disc is connected to your hub / router with the Ethernet cable provided.

blue follow the app steps to connect to it, enter the admin password and set its location name.

Note: If you are downloading the app to an iPad but can’t see it when you search, you may need to select the iPhone Only option at the top left of the screen.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc.

Connect to your Whole Home Wi-Fi:

Select your Wireless Network:

Enter your Wireless Password/key:

Admin Password for

Location Tips

Follow the app instructions to test and ﬁnd the best locations for your other discs.

Try to locate the disc between one of your existing discs and the area you want Wi-Fi coverage

Follow the advice in the app's location checker to ﬁnd the best position

Here's some examples of how you might position the discs:

through installing the other discs.

To ensure your devices always

connect to your new Whole Home Wi-Fi network, follow the app instructions to “forget your old network”.