British Telecom Premium Phone with 100 nuisance call blocking, mobile sync and answer machine Service Manual

Page 1

Premium Phone with 100% nuisance call blocking and mobile sync Quick Set-up and User Guide

Digital Cordless Phone with Answer Machine

You’ll need a Caller Display service from your network provider to use Call Blocking and other Caller Display enabled features, including accessing your Calls list. Charges may apply.

Page 2

Important – please read rst

• Only use the line cord, power supply and rechargeable batteries that come with your phone.

• Make sure the power supply is connected to a socket that you know works.

• Connect your phone to the power supply and let the batteries charge for 16 hours before connecting your phone to the phone socket.

• The base should always be plugged in to the mains power supply.

What is BT Call Blocking?

BT Call Blocking puts you back in control by allowing you to choose the calls you want to take and those you want to block. This means that any caller not on your contact list or already blocked is required to announce their name prior to getting through, allowing you to choose which calls to accept or reject.

• If you turn BT Call Blocking o, all

calls will be allowed through, even if they’re already on your blocked list. See page 25 to change settings.

• You can customise BT Call Blocking to block certain types of call e.g. International, Number Withheld etc. See page 27 to change settings.

• It’s advisable that you don’t use BT1571 if you’re using BT Call Blocking. If you’re not using BT Call Blocking, and you want to use BT1571 or another voicemail service, then make sure the ring delay is set for your answer machine to answer before the voicemail service. For BT1571, don’t set the ring delay to more than 5 rings. See page 38 to set the ring delay.

• Make sure you always add the full telephone number when you save a contact. If you have important numbers that will always need to get through e.g. doctors surgery, National Floodline, Carer Line numbers etc, make sure you’ve added them to your Contacts or Allowed list.

The Premium Phone with 100% nuisance call blocking and mobile sync, powered by trueCall’s award

winning technology, oers you

complete control over the calls you want to take and those you wish to block.

Page 3

Check the box contents

Handset Base

Phone line (this comes already installed)

Two rechargeable batteries, AAA NiMH 750mAh (already installed in the handset)

If you bought more than one handset you’ll also get:

• Extra handset

• Charger

• Mains power adaptor (item code 090713)

• Two rechargeable batteries,

AAA NiMH 750mAh (already installed in the handset)

Mains power adaptor (item code 090713)

Important

Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your Premium Phone if you use any other type of batteries.

3If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 4

Quick set-up guide

1. Plug in

1. Plug the mains power adaptor into the base.

2. Plug the other end into your wall socket and switch it on.

3. The phone line cord is already

tted, but don’t plug the other end

into the wall socket yet.

Important

• Don’t connect the phone line to a phone socket until the handset is fully charged.

• The base station should be plugged into the mains power socket all the time.

BT Premium Phone Single

090630

Where to put your phone

• Place the base within 3 metres of a mains power socket and 3 metres of a phone socket so the cables will reach.

• Make sure it’s at least a metre away from other electrical appliances to avoid interference.

• Don’t place the phone or base in a bathroom or other humid area.

• The product works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal.

Page 5

Quick set-up guide

2. Charge

1. Activate the batteries by

pulling the plastic tab away from the handset.

2. The BT logo, then the set-up

wizard will appear. Before you start following it, place the handset on the base to charge for 16 hours.

Important

Charge the handset batteries for 16 hours or your phone might not work.

3. Plug the phone line cord into the

phone socket.

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 16 hours before use.

BT Premium Phone Single

090630

5If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 6

Quick set-up guide

Set up for additional handsets (multipacks only)

1. Plug the mains power adaptor into the underside of the charger and plug the other end into the mains wall socket and switch on the power.

2. Activate the batteries as explained on page 5.

3. Place the handset on the charger to charge for 16 hours.

BT Premium Phone Twin

ITEM CODE: 090631

Using your Premium Phone on a line with broadband?

To avoid problems with your broadband or noise on your phone line, you might need to plug your telephone line cord into the wall socket via a

microlter (not supplied).

If your main phone socket has a single socket, you do need

to use microlters, like this:

You’ll need a microlter for

every phone socket where you’ve got equipment plugged in – up to a maximum of four per line – including alarm sytems and digital TV boxes.

You can get BT ADSL micro

lters from bt.com/shop

You don’t need to use

microlters if your main

phone socket has two separate sockets, like

these:

Tip

If you need to take the batteries out, slide the battery cover down, then gently take the batteries out.

Page 7

Quick set-up guide

3. Follow set-up wizard

Follow the set up wizard to set the time and date, record your outgoing message for the answer machine, set up call blocking and add contacts. Keep following the prompts until you’ve completed the set up wizard.

Set the time and date

1. Select OK by pressing the Left

option button

under the screen. The set up wizard will begin. Follow the prompts to complete the set up process.

2. Use the keypad to enter the time using the 12 hour clock format e.g. for 3:32 pm you need to enter

03:32.

3. Press

then press Left or

Right to select AM or PM.

4. Press

enter the date in the

format DD/MM/YYYY.

5. Press Save. Saved is displayed.

Tip

When prompted to select OK you can press the OK button in the centre of the keypad if you prefer.

12:06pm

Set up

Handset 1

Please set the

date and time to

start using your

14 7

telephone

12:06pm

Set up

Handset 1

Time

HH:MM

AM/PM

14 7

Save

Calls

Back

BT Call Blocking

6. Continue to read and follow the prompts you can choose to set Call blocking on now or turn it on later. After pressing Now or Later, you are given the option to set other features.

7. Press Ye s or No. Once you have gone through all features you press OK.

12:06pm

Set up

Handset 1

Turn on

14 7

BT Call Blocking?

Now

Calls

Later

7If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 8

Quick set-up guide

Syncing your mobile to your Premium Phone using Bluetooth

Using Bluetooth, you can sync all your contacts between your mobile and Premium Phone and make and take your mobile calls. When following the set-up wizard, you can only pair one mobile, but you can pair another later. You’ll need the mobile handy when you’re going through the steps.

Pair your phones using the Premium Phone set-up wizard

When following the set-up wizard to pair your phones with the Premium

follow these steps.

Phone,

1. On your mobile phone, go to the Bluetooth Settings menu. Wait for

the list of available devices to load, then tap BT Premium to pair.

2. Select your Premium Phone phone name from the list of available devices on your mobile. Then type 0000 and press the relevant button on your mobile to start pairing.

3. A message will show on your Premium Phone’

s screen to let you know when it’s done. If you want, you can change the display name for your mobile. This can be up to 10 characters long. Then press Save.

4. You’ll be asked if you want to import your contacts from your mobile. Press Yes and the import will start. Press Stop at any time if you change your mind.

5. When it’s nished, you’ll get a

message on your screen letting you know how many contacts have been imported. Only contacts with telephone numbers will be imported.

Tip

On some mobile phones you may be required to give access to your BT Premium phone to access the contacts list. You’ll need to allow this in order to import the contacts across.

Page 9

Quick set-up guide

4. Go!

Your Premium Phone is now ready for you to use

• For help setting the date and time, go to page 45.

• For instructions on making a call, go to page 20.

• For help personalising your phone’s settings, go to page 41.

• For instructions on using the answer machine, go to page 35.

Or, you may nd the answer in the

Help section on page 62, or see our online frequently asked questions at

bt.com/producthelp

If you need to call the Helpline, please read the Common questions

section on pages 54 - 56 rst. It

contains troubleshooting tips for common problems and frequently asked questions. If you still need some help, call the Helpline on 0800 145 6789*.

Tip

If you call the Helpline for advice, it’s a good idea to call using another phone so you can follow any instructions using your Premium Phone.

* Calls made from within the UK mainland network and mobile networks are free. International call costs may vary.

9If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 10

Contents

4 Quick set-up guide

14 Getting to know your phone

– Handset buttons

16 Handset display 17 Calls list screen 18 Finding your way around

your phone

– When the handset is switched

on and at the home screen

19 Base buttons

20 Using the phone

– Making calls – Ending calls – Making a handsfree call 21 Mute – Redial – Redial a number – Changing the call volume – Call Waiting 22 Voicemail (BT 1571) – Locking or unlocking the keypad – Turning the handset ringer

on or o

– Finding the handset (Paging)

23 Block nuisance calls

– You need Caller Display

– Your Premium Phone has

four Blocking modes to help you

manage incoming calls:

– To switch BT Call Blocking

on or o

24 The Block button – How do I accept, block or send a

call to the answer phone?

– Switching it on and o 25 To switch BT Call Blocking o

26 Call control settings

– My Blocked and Allowed lists – Do Not Disturb – Outgoing call control 27 The VIP list (allows certain calls

through on Do Not Disturb)

– Change the access PIN

28 Contacts

– Adding a contact

– View/dial a contact

29 Editing your contacts – Deleting contacts 30 Bluetooth contacts – To view previously

imported contacts – Contacts options – Copy Contacts 31 Remove all

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Contents

– Memory Status

32 Speed dial

– Saving a speed dial entry – Dialling a speed dial entry – Editing a speed dial entry – Delete a speed dial entry

33 Caller Display and the Calls list

– View and dial from the Calls list

– Missed call notication

34 Deleting an entry, or all of

the Calls list

– Saving a Calls list entry to

your contacts

35 Answer machine

– Message playback using

the handset

– During playback you have the

following options:

– Deleting a message or delete all

old (played) messages

– Saving a number in the answer

phone message list to your contacts

36 Sending a text to a number in

the answer phone message list

– Playing your messages through

the base

– Delete all old (played) messages

using the base – Answer machine settings – Switching the answer machine

on or o and setting the

answer mode 37 Outgoing messages – Record your own

outgoing message – Playing your current

outgoing message – Going back to the pre-recorded

outgoing message 38 Record a memo – Ring delay – Setting the Ring delay – Setting the maximum

message length – Turning the message alert on

or o

39 Call screening via the handset or

the base

– Turn call screening on or o

40 Remote access

– Setting the remote access PIN

for the rst time

– Changing the remote access PIN

– Turning remote access on or o

– If you forget to switch on your

answer machine

11If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 12

Contents

41 Settings

– Changing the handset ringtone

and volume

– Turning alert tones on or o – Turn the handset tones on or o

– Handset display options 42 Handset name – Call settings – Auto Join – First Ring – Auto Answer 43 Changing the base ringtone

melody and volume – PBX access code – Changing the system PIN

(dierent to the Call control and

Remote access PIN) 44 Resetting the handset or

base settings – Clear the handset and base

user data

45 Clock/Alarm

– Setting the time format

(12 or 24 hour), time and date – Setting an alarm – Stopping the alarm when it

goes o

46 BT Calling Features

– Changing BT Calling – Features settings – Call Diversion – Cancel Ringback – Call Waiting

47 Bluetooth

– Pairing a new mobile and

importing your contacts

48 Viewing already paired devices 49 Removing a paired device

– Reconnecting your mobile with

Premium Phone – Re-importing contacts – Changing the Bluetooth PIN

50 Text messaging

– Changing text messaging

settings – Registering to the text

messaging service – Sending a text message – Other options 51 Accessing the Inbox, Drafts

folder or Sent folder – Editing a template – Turning the new text message

alert on or o

– Changing the service

centre numbers

Page 13

Contents

52 Using additional handsets

– Registering an

additional handset – De-register a handset 53 Transfer a call – Hold a 3-way call

54 Common questions

57 Menu map

62 Help

65 General information

13If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 14

Getting to know your phone

Handset buttons

Block button

Gives you access to your call blocking features. See page 23.

Left option button

Use to select option displayed on the screen above the button.

Contacts

Gives you access to saved numbers.

Scroll left

Talk/Handsfree

Make and answer calls. Press again during a call for handsfree.

Access the main menu when the phone is idle.

If there are event reminders on the home screen, pressing OK will open the selected event.

Press and hold to turn the handset

ringer on or o.

Page 15

Getting to know your phone

Right option button

Use to select option displayed on the screen above the button.

Up navigation/Down navigation

Scroll up or down through menu options. In idle, UP will adjust ringer volume and

DOWN will enter the Calls list. When you’re on a call, turn the earpiece

volume up or down. When you’re on a handsfree call, turn the

speaker volume up or down.

Recall

Can be used with some calling features.

Scroll right

End call

End a call. Exit from menu back to home screen.

Press and hold to turn handset on or o.

Press and hold to lock the phone.

15If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 16

Getting to know your phone

Shows handset battery status.

Scrolls when the handset is

charging.

Empty frame ashes when

battery needs recharging.

On – missed call(s) in the

Calls list

with number of

calls displayed.

On – answer machine

message(s) received with number of messages displayed.

On – text message(s) received

with number of messages displayed.

On – answer machine on.

O – answer machine o.

On – alarm is set.

Flashing – alarm time has been reached.

O – alarm o.

Handsfree is on.

Handset display

The keypad is locked.

Handset ringer is switched o.

On idle screen, this indicates

Bluetooth device 1 is connected.

On idle screen, this indicates

Bluetooth device 2 is connected.

Calls

14 7

Handset 1

12:06pm

Page 17

Getting to know your phone

17If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Call matched to Bluetooth

device 1 contacts list

Call matched to Bluetooth

device 2 contacts list

Missed call

Incoming call

Outgoing call

Answer machine message

received

Caller blocked

Please note the Calls list screen will only be displayed if you’ve subscribed to a Caller Display Service from your network provider.

Calls list screen

Options

Back

Edward Cullen

3.31pm Today

Jacob Black 2:45pm 15th

Calls List

Page 18

Getting to know your phone

Finding your way around your phone

Your new phone’s menu is easy to navigate. Each menu has a list of options, which you can see on page 57.

When the handset is switched on and at the home screen

1. Press Menu.

2. Use

to scroll through the

available menu options.

3. When the menu you want is on the screen, press OK.

4. Use

to scroll through

the available menu options. To return to the home screen

menu, press

. If you don’t press anything for 60 seconds, the handset will automatically return to the home screen.

Left option button

Press to select the option displayed on the screen above the button or to

conrm entry.

12:06pm

Handset 1

Navigation buttons

Scroll up or down through the menu options.

Right option button

Press to select the option displayed on the screen above the button or to go back a step.

Calls

Page 19

Getting to know your phone

Base buttons

Delete

Press once to delete a message when you’re playing it. In idle mode, press to delete all old messages. You’ll hear, “To delete all

Answer on/o

Press to turn the answer machine on

or o. When it’s set to

on, ‘On’ will light up.

old messages, press Delete”. Press within 3 seconds to delete all old messages.

Find

Ring all registered handsets – helpful

for nding missing

handsets. There’s more about this on page 22.

Skip<<

During playback, press once to return to the start of the message. Press twice to play the previous message.

- Volume +

Decrease or increase the base screening volume during base call screening mode and the playback volume during idle mode.

Play

Green light on the

button will ash

when you have a new message.

Press to play messages. Press to stop messages

during playback.

Base light

Lights up when the phone is on the base. Flashes when the handset is on a call.

Skip>>

During message playback, press to skip forward to the start of the next message.

19If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 20

Using the phone

Making calls

To make a call, press then dial the number when you hear the tone.

Or, you can enter the number you want to dial and then press

If you’ve pre-dialled the number, or dialled from the phonebook, your Premium Phone will ask which device you want to use to make the call if you have paired it with another device via Bluetooth. Choose it and your call will begin from the device you selected. When you get incoming calls, the line it’s coming in to will show on the digital display screen. To pi ck i t u p, p res s

Ending calls

Press .

Or, press the caller to the blocked numbers list.

Making a handsfree call

1. Type in the number then press twice, call on loudspeaker.

2. Press between the earpiece and the loudspeaker.

3. Press

to end the call and add

is displayed. You’ll hear your

to switch the call

to end the call.

, and

Note: incoming calls from

saved contacts or speed dial entries cannot be blocked.

Page 21

Using the phone

Mute

1. During a call, select Mute by pressing the Right option button

. The display shows Call muted and your caller won’t be able to hear you.

2. Select Unmute to return to your call.

Redial

Telephone numbers that you’ve called are saved in the Calls list. There isn’t a separate redial list, all calls are saved in the Calls list. The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls. There is no direct redial button, you need to enter the Calls list to redial a number.

Redial a number

1. Pressthe Right option button

or Down on the button. to open the Calls list. You’ll see your most recent call.

2. Use the

button to scroll

to the entry you want to redial,

press

Changing the call volume

Press Up or Down on the

button.

Call Waiting

If you’ve got a call waiting service, your phone will let you know if you have a second incoming caller. When the second call comes in, you’ll hear the call waiting tone and the number or contact will show on the handset display screen.

1. To answer the call, choose Switch by pressing Left option

button

. Your rst caller will be

put on hold.

2. To sw it ch ba ck , pre ss Left option button

again.

3. To end one of the calls, connect to it and press

. The handset will

then ring for the caller on hold.

21If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 22

Using the phone

Voicemail (BT 1571)

For compatibility with BT 1571 (or another voicemail service) it’s advisable that you don’t use BT1571 if you’re using BT Call Blocking. If you’re not, and you want to use BT1571 or another voicemail service, then make sure the ring delay is set for your answer machine to answer before the voicemail service. For BT1571, don’t set the ring delay to more than 5 rings. See page 38.

Locking or unlocking the keypad

Press and hold

. You’ll hear a

conrmation tone and Keypad locked or Keypad unlocked will

show on the display screen. If you’ve locked the keypad, the icon will also show on the display screen.

Turning the handset ringer

on or o

To turn the ringer on or o, press

and hold

. Whichever option you’ve switched to will show on the display screen and if you’ve turned it

o, the icon will show on the screen.

Finding the handset (Paging)

1. Press the Find button on the back of the main base. All handsets registered to the base will ring for up to two minutes.

2. To stop the ringing, press the Find button again.

Page 23

Block nuisance calls

You need Caller Display

This will help you get the most out of your BT Call Blocking. You can get this from your phone service provider. Charges may apply.

BT Call Blocking lets you block nuisance calls by the press of a button. When someone calls your Premium Phone they will hear a message that asks them to say their name and then press will then ring through to you and announce the caller. You then need to follow the instructions in the announcement.

Your Premium Phone has four Blocking modes to help you manage incoming calls:

• Announce – All calls from operator, Ringback and those not in your Contacts, Allow or VIP List will hear, “Callers to this number are being screened by BT Call Blocking, please say your name after the tone then

and wait to be connected”.

press Those on your Blocked list hear, “Callers to this number are being screened by BT Call Blocking, the person you are calling is not accepting your call. Please hang up”.

The phone

• International – international callers will need to say their name. All other calls will get through except those already on the block list.

• Answer Phone – any callers on your Blocked list or not in your contacts, Allowed or VIP lists are sent to the answerphone.

• Custom – lets you choose your own Blocking settings.

Calls from Withheld and Unavailable numbers will be screened as the Call Blocker cannot identify them.

To switch BT Call Blocking on or o

1. Press screen.

2. Follow any instructions on the

screen asking you to conrm your

PIN (the default PIN is 0000).

3. When you see BT Call Blocking, press OK.

4. Select Blocking settings, press OK. Use Left or Right to scroll between

On or O.

5. Press Down on the Blocking mode, then use the Left

or Right button to select the mode you want. When you’ve found it, press Save.

when you’re on the home

button to

23If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 24

Block nuisance calls

The Block button

The Block button can be used in three ways to block nuisance calls to your phone.

• Incoming call – when you get a call, it’ll show on the display screen. Pick up the handset to hear the caller’s announcement. If you don’t want to take the call, press caller will be advised that their call is not accepted and the call will be disconnected.

• During a call – if you’ve already answered an unwanted call, press If the number is displayed, you’ll be asked if you want to block it from calling again. Pressing Yes will end the call and add the number to the Blocked list. Press No to go back to your caller.

• In idle mode – use the Call Control menu.

Tip

The Block button cannot be used to block incoming calls from saved contacts or speed dial numbers.

. The

to get to

How do I accept, block or send a call to the answer phone?

When a call comes through and is

announced:

• To accept this call, press

• To a lw ay s ac cep t th is c al l, p re ss

• To block this call, press

• To send this call to the answer phone, press

• or if you don’t want to take the call, press the red

button.

Switching it on and o

When BT Call Blocking is switched on, it’s on for whichever mode

you’ve chosen. When it’s o, all

incoming calls will get through.

Page 25

Block nuisance calls

To switch BT Call Blocking o

1. Press

when you’re on the

home screen.

2. BT Call Blocking is PIN protected,

so it’ll ask you to set or conrm your

PIN (the default PIN is 0000). When you’ve done that, press OK.

3. You’ll see BT Call Blocking. Press Select or OK.

4. When Blocking settings is highlighted, press Select or OK again.

5. Use

to scroll between On and

O. Choose the option you want and press Save.

Important

Call Blocking will not work on incoming calls via Bluetooth.

25If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 26

Call control settings

My Blocked and Allowed lists

Your Blocked and Allowed lists are the numbers that BT Call Blocking should either block or always let through to you. Your Premium Phone’s saved contacts are automatically allowed. You can add numbers to a list as they come through or by using the Call Control

menu. Here’s how to do it:

1. When you’re on the home screen,

press

2. Yo u will need to enter your access PIN to access the Call control menu. The default access PIN is 0000, for security we recommend you change this, see page 27.

3. You’ll see BT Call Blocking. Press OK again.

4. Use numbers to add a number to the

Blocked list or Allow numbers for the Allowed list and press OK.

5. When Add number is displayed, press OK.

6. Then type the full number you want to Block or Allow and hit Save. You can delete the lists by following steps 1 to 4 above and then choosing Delete all. But if you do, any calls you previously blocked or allowed will have to go back through BT Call Blocking.

to nd either Block

Do Not Disturb

When Do Not Disturb is switched on, your calls will get through and show on the screen but your handset won’t ring and the handset display won’t light up. Here’s how to switch it on.

1. When you’re on the home screen, .

press

2. Type in your access PIN and then

press OK.

3. Use

Not Disturb and press Select.

4. Use

you want it on, o or timed. If you

choose timed, you’ll be asked to set the time.

5. Choose whether you want calls

from VIP numbers to be allowed or barred and then press Save.

Outgoing call control

You can block outgoing calls by type.

Here’s how to do it:

1. Press

home screen.

2. You’ll be asked for your access

PIN. Type it in and then press OK.

3. Use

and press OK.

to scroll through to Do

to choose whether

when you’re on the

to get to Outgoing calls

Page 27

Call control settings

4. You can then change the outgoing call control for all Mobile calls, International, Premium rate

or All dialled calls. When you’re done, press Save.

The VIP list (allows certain calls through on Do Not Disturb)

You can give your contacts VIP status. That means when Do Not Disturb is switched on, your phone will ring as normal when they call. It’ll only work if you’ve got the VIP list set to Allowed. If you’ve got it set to

Barred, their calls will ring silently.

1. To give VIP status to a contact,

when your phone is on the

press home screen.

2. Type in your PIN and press OK. Then use the

to nd the VIP list

and press OK.

3. Follow the instructions on the screen by pressing Info and then Yes. Your contact list will show.

4. Find the contact you want and

press OK. If you want to add more than one, repeat the steps above

and on page 28 to nd the contacts.

5. Press Options and then Add selected. Press OK and all the

contacts you’ve picked will be added to the VIP list.

Change the access PIN

1. Press Left option button

open the main menu.

2. Press Down on the

button until you get to Call Control. Press Left option button

3. Type in your current access PIN (0000 if you’ve not set one before). Press Left option button

4. Press Down on the

button until you get to Change PIN and press Left option button

5. Press OK and then follow the instructions to enter your old access PIN.

6. Type in your new access PIN, press Left option button

and then type the PIN in again. Press Left option button

and your

new PIN will be saved.

Tip

This PIN will also be used for Remote

Access, but is dierent from your

system PIN, which is used for handset registration.

27If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 28

Contacts

Adding a contact

1. When you’re on the home screen, .

press

2. Choose Options. When you see

Add contact, press Left option

button

3. Type the contact name and press

Down on the

button.

4. Then add the number and press

Down on the

button.

5. You’ll be asked if you want to add

a work or a mobile number as well. Press Left option button

save when you’ve nished. Contact saved will show.

View/dial a contact

Within the phonebook you are able to access your home and imported contacts.

1. When you’re on the home screen, to open Contacts.

press

2. Use

to scroll right to the

phonebook you want.

3. When you get to it, press

. If the contact has more than one number, choose the one you want to dial and press

again.

For BT Call Blocking to work properly, make sure you enter the full dialling codes when saving contacts.

When storing international numbers, replace + with 00, then enter the rest of the number.

Any changes you make to the contacts list, including adding new numbers, will be copied to any other handsets you have registered to the base.

Your phone will come with some BT helpline numbers saved to it.

Page 29

Contacts

Editing your contacts

1. When you’re on the home screen, .

press

2. Use

to scroll through to the contact you want to edit. Press Left option button

3. Use the arrow buttons to scroll through to Edit contact. Press Left option button

4. Edit the name using the keypad and clear buttons. When you’re done, press Left option button

5. Then do the same with the phone number and press Left option button

to save.

Deleting contacts

1. Press to get to your contacts list.

2. Use

to scroll through to the name you want to delete and press

Left option button

3. Then press Down on the

button to scroll to Delete. Press Left option button

4. When you’ve gone through the list, press Left option button for options and then again to choose

Delete Selected.

5. You’ll be asked to conrm, press Left option button

Please note: There are three phonebooks in your

Premium Phone: one for

Home contacts and one for imported contacts from each paired mobile device. To search for a contact, navigate to the required phonebook (See ‘View imported contacts’ on the next page) before searching and then use the numeric keypad.

29If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 30

Contacts

Bluetooth contacts

If you would like to know how to import your mobile phone contacts to your Premium Phone, please refer to the instructions on page 47.

To view previously imported contacts

1. When you’re on the home screen, . This will display the Home

press phonebook.

2. To access the imported contacts

phonebook, press right on the button. Pressing it once will display contacts from Bluetooth paired device 1. Press it again to view contacts from paired device 2.

Contacts options

To access the various options related to contacts, press the Left option button

phonebook. The available options are:

Copy contacts

Copy previously imported contacts to the Home phonebook.

1. Select the Copy contacts option.

2. Select the contacts you would

like to copy or press the Left option button all contacts.

in the relevant

for the option to select

Please note: Copying or

removing contacts can take some time to complete.

When importing or removing contacts and the process is complete, your Premium Phone will display a success message, but will still need to synchronise with the base and other handsets. As a result some functions may not be available until synchronisation is complete.

Page 31

Contacts

Remove all

Remove all previously imported contacts for this paired device from all handsets.

Memory Status

Display the number of contacts in all contact lists i.e. Home phone and both paired devices. Total number

of ‘numbers’ allowed are: 1000 for

each list. Please note this limit is for phone numbers and not contacts as some contacts may have multiple phone numbers.

31If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 32

Speed dial

You can save numbers to speed dial by linking them with the 1-9 buttons on your handset.

Saving a speed dial entry

1. From the home screen, enter the

phone number you want to store.

2. Then, either:

Press and hold the Speed dial button 1 to 9 you want to store the number under. (If you’re replacing an existing speed dial number you’ll need to press the Left option button Or, From the home screen, use the button to scroll until you see Speed Dial List and press Left option button Scroll to the number you want to save as speed dial and press Left option button speed dial will be saved.

Dialling a speed dial entry

From the idle screen, press and hold the speed dial number (1-9) to dial.

Alternatively:

1. Press Left option button

scroll through to Speed Dial List. Press Left option button

2. Scroll to the entry you want to

dial and press

. Your new

to begin your call.

Editing a speed dial entry

1. Press Left option button to open the menu and then use the

button to scroll until you get to Speed Dial List and press Left option button

2. Use the to the entry you want to change and press Left option button

3. When you see Edit, press Left option button

4. Edit the number and press Left option button speed dial x is displayed (where x is the speed dial location number).

Delete a speed dial entry

1. Press Left option button open the main menu.

2. Using the through the menu until you see Speed Dial List, press the Left option button

3. Press Down on the scroll down to the speed dial entry you wish to delete and press Left option button

4. Select the Delete option and press Left option button

5. You’ll be asked to conrm, press Left option button

button again to get

to save. Save as

button, scroll

button to

again.

Page 33

33If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Caller Display and the Calls list

Important

To get the most out of your Premium Phone, you’ll need Caller Display from your network provider. A fee may be payable.

View and access options in the Calls list

You can view up to 50 incoming and 30 outgoing calls.

1. Press Right option button or Down on the

button to open the Calls list. You’ll see your most recent call.

2. Use the

button to scroll

through and view the list.

3. To dial an entry, when the entry you want is highlighted, press

To play an answer message, when the entry you want is highlighted, select Options, Play message is highlighted, press Select. The message will be played. To send a text message to the caller, when the entry you want is highlighted, select Options, scroll down to Send text, press Select and follow the instructions to send a text as shown on page 50.

To block a Calls list number, when the entry you want is highlighted, either press

or select Options, scroll down to Block number and press Select. You’ll be asked if you want to always block calls from this number, select Yes. Added to blocked numbers will be displayed.

To allow or unblock a number, when the entry you want is highlighted, press Options and select Allow number. You’ll be asked if you want to allow incoming calls from this number, select Yes.

Missed call notication

If you’ve missed a call, an icon will show on the display screen. You can clear it by viewing the calls list on any of the handsets you have registered to the base.

Calls list indicators

outgoing call made incoming call received missed call

caller left a voice message

blocked caller

call matched to Bluetooth

device 1 contacts list

Page 34

Speed dial

call matched to Bluetooth

device 2 contacts list

Deleting an entry, or all of the Calls list

1. Press Right option button or Down on the

button to get to

the calls list.

2. Use the

button to get to the calls list entry you want, if you only need to delete one. Press Left option button

to open the

Options menu.

3. Press Down on the

button to show either Delete call or Delete all and press Left option button

to conrm.

Saving a Calls list entry to your contacts

1. Press Right option button or Down on the to the calls list. Then use the

button to get

button to get to the calls list entry you want to save.

2. Press Left option button

. Save number is displayed, press Select.

3. To sa ve as a n ew co ntac t, s ele ct New contact and press Left option

button

then select the contact type (Home, Mobile or Work) and press Left option button Type in the contact name and press Save.

4. Or, if you want to add the number to an existing Contact, highlight Add to contact and then press Left option button

. Scroll through to the contact you want to add this number to and press the Left option button

. Highlight the type of number you want to save, Home, Mobile or Work and press Select to save.

Page 35

Answer machine

Message playback using the handset

1. Press Left option button . When you see Answer Phone, press it again.

2. View messages will show on the display screen if there are messages. Press Left option button

3. A list of your messages will be displayed on the screen, most recent

rst. Highlight the one you want to

listen to using the Press OK to play it.

4. If you want to listen to all of them on the messages list, press Left option button. Press Left option button

During playback you have the following options:

• Press Up or Down on the button to adjust the playback volume.

• Press private and handsfree playback.

• Press Left on the once to repeat the current message playing from the beginning.

At the end of playback, you’ll hear, “End of messages”.

to start playing them.

to switch between

button.

button

Deleting a message or delete all old (played) messages

1. Open the menu. When Answer Phone is displayed, press Left option

button

2. When you see View messages, press Left option button Your answer phone messages will be displayed.

3. Press Left option button and then use the to Delete message or Delete old msgs and press Left option button .

4. You’ll be asked to conrm, press Left option button

the messages.

Saving a number in the answer phone message list to your contacts

1. Press Left option button open the main menu. When you see

Answer Phone, press it again.

2. View messages is displayed, press Left option button

3. Use the

number you want to save and press Left option button through to Save Number and press the Left option button

4. To save as a new contact, press New contact and then Left option

button

button to get

to delete

button to get to the

. Scroll

35If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 36

Answer machine

Highlight the type of number you want to save, Home, Mobile or Work and press Select to save. Type in the contact name and press Save.

5. Or, if you want to add the number to an existing Contact, highlight Add to contact and then press Left option button contact you would like to add this number to and press the Left option button type of number you want to save,

Home, Mobile or Work and press Select to save.

Sending a text to a number in the answer phone message list

1. Press Left option button to show the menu. When you see

Answer Phone, press it again.

2. View messages is displayed, press Left option button

3. Use the

number you want to send a text message to and press Left option button

4. Scroll through to Send text and press Left option button

5. Type your message and then press Left option button

Press the Left option button again to select Send to. The number will be pre-populated.

. Scroll to the

to select. Highlight the

button to get to the

Press the Left option button to send.

You can nd more on sending text

messages on page 50.

Playing your messages through the base

Press on the base to play your messages. Whilst they are playing, you can press delete them.

Delete all old (played) messages using the base

1. Press

2. Press it again to delete all of your

old messages.

on the base.

Answer machine settings

Switching the answer machine on

or o and setting the answer mode

1. Open the main menu and press Left option button see Answer Phone.

2. Press Down on the

get to Answer mode and press Left option button

3. Press Left or Right on the button to choose between switching

the answerphone on or o.

4. Press Down on the to highlight Answer mode. Press

when you

button to

button

Page 37

Answer machine

Left or Right on the button to choose between Ans. & Rec and Answer only. When you’ve made

your choice, press Left option button

to save.

Outgoing messages

The outgoing message is the

message a caller rst hears when

the answer machine picks up their call. There are two pre-recorded outgoing messages to choose from, one that lets callers leave a message (Answer & Record) and one that answers the call (Answer Only). You can also record your own.

Record your own outgoing message

1. Open the menu and press Left option button

Answer Phone.

2. Press Down on the until you see Outgoing msg. Press Left option button

3. Press Up or Down on the

button to highlight the outgoing message mode you want, Answer only or Ans. & record. Press Left option button

message is highlighted.

4. The voice prompt will instruct you

on what to do next. Follow it, then press Left option button

save when you’ve nished.

when you see

button

when Record

Playing your current outgoing message

1. Open the menu and press Left option button

when you see

Answer Phone.

2. Press Down on the

until Outgoing msg is highlighted. Press Left option button

3. Press Up or Down on the

button

button to choose the answer phone mode and press Left option button

4. Press Down on the to highlight Play message and press Left option button

button

to hear it.

Going back to the pre-recorded outgoing message

1. Open the main menu and press Left option button

when you see Answer Phone on the display screen.

2. Press Down on the until Outgoing msg is highlighted. Press Left option button

button

again.

3. Press Up or Down on the button to choose between the answer mode you want and press

Left option button

4. Press Down on the to get to Use default msg and press Left option button

button

37If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 38

Answer machine

5. Use the between On and O and press Down on the

button to choose

button to select either the male or female voice recording.

6. Press Left option button to save.

Record a memo

1. Open the menu and press Left option button

when Answer

Phone shows on the display screen.

2. Press Down on the

to get to Record memo. Press Left option button

button

3. Follow the voice prompts to complete your recording.

Ring delay

Ring delay setting sets how many times the phone will ring before the answer machine takes the call. The default setting is 5 rings.

Setting the Ring delay

1. Open the main menu and then the Answer Phone menu.

2. Press Down on the until you get to Ring Delay and press Left option button

3. Press Down on the until you get to either Answer only

button

or Ans. & record, depending on which setting you want to change the ring delay for. Press Left option button

4. When you see Ring Delay, use Left or Right on the

button to choose the ring delay and press Left option button

to save.

Setting the maximum message length

1. Open the main menu and press Left option button

to open the Answer Phone menu.

2. Press Down on the

button

until you get to Settings and press

Left option button

3. Press Down on the

button

until you get to Ans. & record. Press

Left option button

4. Press Down on the

button to

get to Max msg length.

5. Use Left or Right on the button to choose the length and press Left option button

Turning the message alert on

or o

1. Use the steps above to navigate to the Answer Phone menu and press Left option button

2. Press Down on the

button until you see Settings and press Left option button

Page 39

Answer machine

3. Press Down on the button to

get to Ans. & record and press Left option button

4. Use the Up or Down on the button to get to Message alert. Press Left or Right on the button to switch between On and O, then press Left option button

to save your change.

When the message alert is set to On, the base will beep at regular intervals. The default setting is O.

Call screening via the handset or the base

When call screening is turned on and the answer machine takes a call, you can listen to the caller leaving a message. You can then identify the caller and decide whether to take the call in person.

Turn call screening on or o

1. Open the menu and press Left option button

when you see

Answer Phone.

2. Press Down on the

button to get to Settings and press Left option button

3. Use the

button again to get to Call screening and press Left option button

4. Use the

button to choose between the handset or the base and press Left option button

5. Press Left or Right on the button to choose between on or o and then press Left option button

Tip

To adjust the base call screening volume, go to the Call screening menu (as described in Step 4 opposite), choose Base and scroll

through to nd Volume. Scroll left or right to choose between dierent

volumes and press the Left option button

to save.

39If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 40

Remote access

With remote access you can operate your answer machine all the time, even if you forget to turn on your answer machine before you go out.

You’ll need to set a remote access

PIN rst and then you’ll need to turn

remote access on. The PIN is also used for the Call Control PIN.

Setting the remote access PIN for

the rst time

1. Open the main menu and then press Left option button you see Answer Phone.

2. Press Down on the to get to Settings. Press Left option button

3. Press Down on the again until Remote access is highlighted. Press Left option button

4. Follow the prompts on the display screen to set up your PIN.

Changing the remote access PIN

1. Follow steps 1-3 from the above section.

2. Press Down on the get to Change PIN and then press

Left option button

3. Follow the instructions on the

display screen to change your PIN.

when

button

button to

Turning remote access on or o

You cannot turn remote access on until you have set a remote access PIN.

1. Open the main menu and press Left option button see Answer Phone.

2. Press Down on the until Settings is highlighted, press Left option button

3. Press Down on the

again to get to Remote access and press Left option button

4. When you see On/O, press Left option button

5. Press Left or Right on the button to choose between On or O, then press Left option button

If you forget to switch on your answer machine

You’ll need to enable Remote Access

rst and then you can turn your

Answer Phone on remotely too. Call your number from another phone and let it ring. After 20 rings the machine will switch on and answer your call. Press remote access PIN. Listen to the remote access voice prompts instructions.

and enter your 4-digit

when you

button

Page 41

Settings

Changing the handset ringtone and volume

1. Open the main menu and then press Down on the until you get to Settings. Press Left option button

2. When you see Sounds, press Left option button

3. Ringing will be highlighted. Press Left option button

4. Press Left or Right on the

button to choose between 15 melodies for both internal and external calls.

5. Press Down on the until you get to Volume. Press Left or Right on the

between the dierent volumes and

press Left option button to save.

Turning alert tones on or o

1. Open the main menu and press Down on the

get to Settings. Press Left option button

2. Sounds will be highlighted, press Left option button

3. Press Down on the

get to Alert tones, then press Left option button

4. Press Left or Right on the button to choose on or o for Voice

button

button to scroll

button until you

button to

message alerts and Te xt message. Press Left option button to save.

Turn the handset tones on or o

1. Open the main menu and then press Down on the until you get to Settings. Press Left option button

2. You’ll see Sounds. Press Left option button

3. Press Down on the until you get to Handset tones, press Left option button

4. Press Left or Right on the button to turn Keypa d tone s on or o.

5. Press Down on the and then press Left or Right on

button to do the same for

the Conrmation tones.

6. Press Left option button to save.

Handset display options

1. Open the main menu, navigate to Settings and press Left option button

2. Press Down on the until you get to Display. Press Left option button be able to change the Colour

theme, Wallpaper, Contrast and Screensaver.

button

. You’ll

41If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 42

Settings

3. When you’ve nished making

your changes, press Left option button

Handset name

1. Open the main menu and then press Down on the

button until you get to Settings. Press Left option button

2. Press Down on the

button until you get to Handset name. Press Left option button

3. Edit the name using the keypad and press Left option button to save.

Call settings

1. When you’ve opened the main menu, press Down on the button to get to Settings. Press Left option button

2. Press Down on the

button to get to Call settings, then press Left option button

3. You can then choose to switch Auto answer, Auto end call, Auto join calls and First ring on or o.

See right for an explanation of each setting.

4. When you’ve nished, press Left option button

to save.

Auto Join

• On (Default): When Handset 1 is

busy on a call, if you press the on Handset 2, you will be given the option to join the call in progress on Handset 1.

• O: When Handset 1 is on a call, if you press the

key on Handset 2, you will not be given the option to join the call in progress on Handset 1.

First Ring

• O (Default): When your Premium Phone receives a call on the landline, it will delay ringing, until the Caller ID (and hence any contact matching) has been displayed

• On: When your Premium Phone receives a call on the landline, it will start ringing straight away, the Caller ID (and hence any contact matching) will be displayed when it is received by your Premium Phone.

Auto Answer

• O (Default): When your

Premium Phone receives a call, lifting the handset from the base will not answer the call. You’ll have to additionally press the

• On: When your Premium Phone receives a call, lifting the handset from the base will answer the call.

button.

Page 43

Settings

Changing the base ringtone melody and volume

1. Open the main menu and then press Down on the

button until you get to Settings. Press Left option button

2. When you see Base settings, press Left option button

3. Ringing will be highlighted. Press Left option button

4. Press Left or Right on the

button to choose between ve

melodies.

5. Press Down on the

button until you get to Volume. Press Left or Right on the

button to scroll

between the dierent volumes and

press Left option button to save.

PBX access code

If you’re connected to a switchboard, you might need to enter an access code, like 9, before you dial a number. Your Premium Phone can store an access code to be automatically dialled before each number.

1. Open the main menu and then press Down on the

button until you get to Settings. Press Left option button

2. Press Down on the

button

until you get to Base settings, press

Left option button

3. Press Down on the

button to highlight PBX code and press Left option button

4. Type the number you want to use, then press Left option button

to save.

Changing the system PIN

(dierent to the Call control and

Remote access PIN)

1. When you’ve opened the main menu and then the Settings menu, press Down on the

button until

you see Change Sys. PIN.

2. Press Left option button

. Type your new PIN and press Left option button

again.

3. You’ll be asked to type your new PIN again. When you’ve done this, press Left option button

again

to save.

43If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 44

Settings

Resetting the handset or base settings

1. Open the main menu and nd Settings by pressing Down on

button. Press Left option

the button

2. Press Down on the

button again to get to Reset. Press Left option button

3. Then choose between resetting the H/set settings or Base settings and press Left option button

4. Press Left option button

conrm you want to reset.

Tip

If the handset or base settings are reset, the handset will restart automatically.

Clear the handset and base user data

1. Follow steps 1 and 2 above.

2. Press Down on the

button to get to Clear user data and press Left option button

3. Press Left option button

again to conrm.

Tip

If you clear the handset and base user data all your contacts and the calls list will be deleted and your recorded outgoing messages and all received answer machine messages will be deleted.

Page 45

Clock/Alarm

Setting the time format (12 or 24 hour), time and date

The default time format is 12 hour.

1. Open the main menu, then press Down on the Clock/Alarm is highlighted. Press Left option button

2. Press Down on the to highlight Time and date or Time format and press Left option

button

3. Follow the onscreen prompts to change your settings, then press Left option button

Setting an alarm

1. Open the main menu and navigate through to Clock/ Alarm. Press Left option button

2. Alarm is displayed, press Left option button

3. Press Left or Right on the button to choose between O, On

once, On daily, Mon to Fri, Sat & Sun.

4. Press Down on the

and then use the keypad to set the time.

5. Press Down on the again to choose the alarm tone and then press Left option button to save.

button until

button

to save.

button

Stopping the alarm when it

goes o

When the alarm goes o, the tone

will get louder and louder. The

handset backlight will ash and the

alarm time will show on your screen.

To snooze the alarm, press Left option button

To stop the alarm, press any other button.

45If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 46

BT Calling Features

Important

You’ll need to subscribe to BT Calling Features to use some of these services. You might have to pay a fee. Go to bt.com/callingfeatures for more info.

Changing BT Calling Features settings

Open the main menu and then press Down on the get to BT Calling Features, press the Left option button You can then change any of the below settings.

Call Diversion

1. Call Diversion is highlighted. Press Left option button

2. Press Up or Down on the button to get to the diversion option

you want: All calls, When busy or Not answered. Press Left option

button

3. Use the between Set up, Cancel or Check status. Press Left option button

4. If you want to set up a diversion, you’ll then be asked to type the number you want to divert to.

button until you

button to choose

If you choose Cancel or Check status, the service will be called. Press Left option button

Cancel Ringback

1. Press Down on the to highlight Cancel Ringback, press

Left option button

2. The service will be called

and the display will show Cancelling Ringback. Follow the spoken instructions or listen for

conrmation.

Call Waiting

1. Press Down on the until Call Waiting is highlighted. Press Left option button

2. Use on, Turn o or Check status and

press Left option button Follow the voice prompts that follow.

to choose between Turn

button

Page 47

47If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Bluetooth

Your Premium Phone has Bluetooth functionality that lets you pair your mobile and take and make calls using either.

You’ll need to have your mobile close to your Premium Phone base to use this feature as the Bluetooth functionality is in the base of your new phone, not the handset.

Here’s how to use it…

Pairing a new mobile and importing your contacts

It’s essential to have your mobile phone unlocked throughout this process.

1. Open the main menu and press Up on the

button until you get to Bluetooth. Press Left option button

. Pair new device will be highlighted. Press Left option button

on your Premium Phone.

2. Then go to the Bluetooth settings menu on your mobile to look for your Premium Phone. It might take a few seconds for your Premium Phone to appear in the list. When it does, type in the access code you’ve set (or 0000 if you haven’t chosen one yet).

Calls

14 7

Handset 1

12:06pm

Tip

Your Premium Phone can only pair with a mobile phone not with other Bluetooth devices.

Tip

Only phone numbers stored to your mobile device will be transferred. Phone numbers stored on your SIM won’t be transferred.

Page 48

Bluetooth®

3. The devices will start pairing. When it’s nished, Paired with <device> will show on the Premium

Phone screen. On your mobile phone screen, Premium Phone will be shown paired and connected.

4. You’ll then be asked if you want to edit the name of your mobile from Premium Phone. Make your changes and press Left option button

5. Next you’ll be given the option to Import contacts from <mobile

device name>. To do this, press Left option button

on your

Premium Phone.

6. When the import is complete your Premium Phone will display a success message, but will still need to synchronise with the base and additional Premium Phone handsets. As a result some functions may not be available until synchronisation is complete.

Viewing already paired devices

1. Open the main menu, scroll to Bluetooth, press Left option button

2. Paired devices will show, press Left option button

. A list of paired devices will show on the display screen.

Please note: When your mobile is paired with Premium Phone it will always show in the paired devices menu. If it is paired and connected, i.e. within range of the Premium Phone base (with Bluetooth switched on), the Bluetooth icon

will show on the home screen allowing you to use all the Bluetooth features.

Please note: Your mobile may ask you to allow Premium Phone to access your contacts. Importing may take a few minutes depending on the number of contacts, so you may want plug your mobile into a power source to avoid running out of battery during the process.

Page 49

Bluetooth®

Removing a paired device

1. Open the main menu, scroll to Bluetooth, press Left option button

2. Paired devices will show, press Left option button

. A list of paired devices will show on the display screen.

3. Select the device your want to remove, press Left option button and select Delete device.

Reconnecting your mobile with Premium Phone

If you move in/out of range of the

Premium Phone base, or switch

your mobile’s Bluetooth o/on,

your mobile should automatically reconnect with your Premium Phone, allowing you to use all the Bluetooth features – unless you remove it from the paired devices list (as above) or your Premium Phone is removed from connected devices on your mobile.

Re-importing contacts

If you update contacts in your mobile phone and you would like to update the imported contacts phonebook in your Premium Phone

to reect those changes, you will

need to re-import all contacts to your Premium Phone.

To do this:

1. When you’re on the home screen, . This will display the Home

press phonebook.

2. To access the imported contacts

phonebook, press right on the button. Pressing it once will display contacts from Bluetooth paired device 1. Press it again to view contacts from paired device 2.

3. When in the required phonebook,

press Left option button

and

select Import contacts.

Changing the Bluetooth PIN

The default PIN for your Premium Phone is 0000. Here’s how to change it.

1. Open the main menu, scroll to

Bluetooth, press Left option button

2. Press Down on the

button to get to Bluetooth PIN. Press Left option button

3. Follow the steps on your display screen to change your PIN. Press Left option button

to conrm.

49If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 50

Te xt me ss ag in g

If you’ve got a compatible landline and network, your Premium Phone can send and receive text messages. Find out more about fees and compatibility at bt.com/terms

Changing text messaging settings

Open the main menu then press Down on the you see Text Messages. Press Left option button the steps below to change any Text Message settings.

Registering to the text messaging service

1. Press Down on the until Settings is highlighted. Press

Left option button

2. Press Down on the

again to get to Re-register, then press Left option button

3. When you see Re-register to receive text messages, press Send, then press Send again. The

registration text will be sent.

Sending a text message

1. When you see Write message, press Left option button

2. Use the keypad to write your text, then press Left option button to open the Options.

button until

. Then follow

button

3. Send to will be highlighted. To send your message, press Left option button number, then press Left option button

Other options

• To save your message to drafts, press Down on the get to Save, then press Left option button

• To add a symbol to your message, scroll through to Insert symbol, press Left option button through to the symbol you want, then press Left option button again.

• To use a template, scroll through to Insert template and press Left option button

button to nd the template you

want, then press Left option button

to use it.

• To delete your message, press Down on the to Delete message and press Left option button Delete message? will show on your

display screen. Press Left option button

, type the phone

again to send.

button to

. Use the

button to get

, scroll

Page 51

Text messaging

Accessing the Inbox, Drafts folder or Sent folder

1. When you are in Text Messages, press Down on the

button to choose between Inbox, Drafts or Sent folder. Press Left option button

when you get to the

one you want to change.

2. Your list of messages will show. Press Up or Down on the button to scroll through the list. Press OK to read the highlighted message.

Editing a template

1. When you are in Text Messages, press Down on the

button until you see Templates. Press Left option button

2. Press Up or Down on the

button until you get to the template you want to edit. Press Left option button

3. Use the keypad to edit the template, then press Left option button

to save it.

Turning the new text message

alert on or o

1. When you are in Text Messages, press Down on the

button until you see Settings. Press Left option button

2. Message alert will be highlighted on your screen. Press Left option button

3. Press Left and Right on the

button to choose between On and O and press Left option button

to save.

Changing the service centre numbers

1. When you are in Text Messages, press Down on the

button until you see Settings, then press Left option button

2. Press Down on the

button sagain until you get to Service centres. Press Left option button

3. Choose between either Send centre or Receive centre, then press Left option button

to edit.

4. Type in your new number, then press Left option button

to save.

Tip

The default service centre numbers are:

Send centre number:

1470P17094009

Receive centre number:

0800587529

51If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 52

Using additional handsets

If you’ve bought a Premium Phone multiple pack, any additional handsets come pre-registered to the base. However, if you purchase an additional handset separately, you must register it to your Premium Phone base before it can be used. You can register a total of six handsets to the base.

Registering an additional handset

1. Open the main menu and then press Down on the until you get to Settings. Press Left option button

2. Press Down on the until Registration is highlighted, then press Left option button

3. When you see Register, press Left option button

4. Press and hold the base, then wait to hear a beep.

5. Press Left option button the handset. The handset will start registration.

6. You’ll be asked to enter your system PIN if it was changed from the default 0000. When you’ve done this, press Left option button

to complete.

You’ll have two minutes to complete the registration process.

button

again.

button

to select it.

button on

Important

If you want to register another GAP compliant make of handset (i.e. not a Premium Phone handset) to your Premium Phone base you will need to follow the Registration instructions that came with the

handset rst and then continue with

the base part of the registration procedure (as shown in point 4, ‘Registering an additional handset’ on this page). Please note that registering other types of handset will only provide limited compatibility i.e. you may only be able to make and receive calls on the

additional handset.

De-register a handset

1. Open the main menu and then press Down on the

until you get to Settings. Press Left option button

2. Press Down on the until Registration is highlighted, then press Left option button

3. Press Down on the to highlight De-register. Press Left option button

button

again.

button

Page 53

Using additional handsets

4. Use the arrow buttons to nd the

handset you want to de-register, then press Left option button

5. You’ll be asked to enter your system PIN if it was changed from the default 0000. When you’ve done it, press Left option button

Transfer a call

1. When you’re on a call, press Left option button

to open the

options menu.

2. Press Down on the

button to get to Transfer call and press Left option button

3. If you’ve only got one other handset, it’ll ring. If you’ve got more than one, use the

button to highlight the one you want to send the call to, then press Left option button

4. When the other handset answers, announce the call and press Left option button

to transfer

the call.

Hold a 3-way call

You can hold a 3-way call with two external callers. Or, you can hold a 3-way call between two internal handsets and one external caller.

1. When you’re on a call, press Left option button

be highlighted. Press Left option button

. Multi call will

2. Either type the number you want to call, or press the Left option button

and scroll through to the internal handset you want to call and press Left option button

3. When the second call is answered,

the rst caller will be put on hold.

Press Join and all callers will be connected.

53If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 54

Common questions

How do I charge my phone?

To charge your Premium Phone, place it on the base.

I am unable to pair my mobile phone with your Premium Phone

• Check your mobile phone is close to the base.

• If ‘Pairing failed. Try again?’ message appears due to your Premium Phone timing out, press Yes or Left option button wait for your Premium Phone to appear on your mobile’s Bluetooth devices list.

• Sometimes, it may take longer for your Premium Phone to appear in a mobile’s Bluetooth devices list and it

may initially appear with a dierent

name.

I am unable to import my mobile phone contacts to your Premium Phone

• Check if your mobile phone is correctly paired and connected to your Premium Phone by checking if the Bluetooth icon ( present on the home screen.

• Your mobile phone may ask you to allow your Premium Phone to access your contacts, make sure it is unlocked throughout the importing process.

and

/ ) is

• Make sure the other Premium Phone handset is not busy on a Bluetooth call before starting the contact import process.

How do I add a contact?

1. When you’re on the home screen, .

press

2. Select Options and then Add

contact.

3. Type your contact’s name and

press Down on the

4. Then add their home, mobile or

work number and press Save.

How many contacts can I save?

Your phone has three phone books and you can save 1000 contact numbers in each book.

How do I change my access PIN?

1. When you’re on the home screen, .

press

2. Type in your current PIN and press

the Left option button

3. Then use

PIN on the menu and press OK.

4. A message will pop up on the

screen. Read it and then press OK again.

5. Type in your old PIN and press

OK. Enter your new 4-digit PIN and

button.

to get to Change

Page 55

Common questions

press the Left option button . It’ll ask you to type it in again. When you’ve done that, press OK again and your PIN will be saved.

How do I play my answer phone messages?

Either press

on the base or

use the handset.

1. If you’ve got a message, open the main menu and then use

to scroll through to the Answer phone icon and press OK.

2. When you see View messages, press Select.

3. Your messages will show, with the most recent at the top. Press Up or Down on the

button to scroll through the list and highlight the one you want. Press OK to play it. Or to play all your messages, press the Left option button

, Play all is

highlighted, press Select.

How do I set an ring delay?

You can set the number of times the phone will ring before the phone goes to the answer phone.

1. Pressing Left option button to open the main menu.

2. Use

to scroll to Answer

Phone and press Select.

3. Use the

button again to

scroll to Settings and press Select.

4. Press Up or Down to select Ring Delay and press Select.

5. Press Up or Down to select Ans. & record or Answer only and press Select again.

For compatibility with BT Answer 1571

Make sure your ring delay is set for your answer machine to pick up the call before the voicemail service does. For BT Answer 1571, don’t

set your ring delay to more than ve

rings. BT Call Blocking must be set to O for this service to work.

How do I view, dial or save from my calls list?

You’ll only be able to call from the list of numbers that have called, or been called on your home phone line (and not your mobile). Here’s how to look at them.

55If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 56

Common questions

1. Press Down on the button or choose Calls. Then use Up and Down on the

button to scroll

through the list of calls.

2. If you want to call the number, when the number you want

press is highlighted.

3. To save it, press Options and then

use the

button to nd Save

number. Press Select.

4. You can then save the number as

a new contact or add to an existing one.

a. To save it as new, use the button to nd New contact and press Select.

b. To add to an existing contact,

nd Add to contact and press Select. Then use the

button to

nd the contact and press Select

again, then follow the instructions on the screen.

How many numbers can I block?

You can block up to 1000 numbers.

What’s the talk and standby time?

Under ideal conditions, the handset batteries should give you up to 21 hours of talk time, or 240 hours standby on a single charge.

Page 57

Menu map

Answer Phone View messages* Messages

Outgoing msg Ans. & record Record message

Answer only Play message

Use default msg

Record memo

Answer mode Answer on/o On or O

Answer mode

Settings Ring Delay Answer only Ring Delay

Text alert On/O

Ans. & record Max. msg length 1-3 minutes

Call screening Handset On/O

Auto on/o On/O

Remote access On or O

Call control BT Call Blocking Blocking settings On/O

Announce msg Record name

Block numbers Add number

Allow numbers Add number

Ans. & Rec or Answer only

Answer & record Ring Delay

Number to text

Message alert On

Base On/O

On time <Set time>

O time <Set time>

Change PIN

Blocking mode

Play message

Use default msg

Area codes

Delete all

O

*If a message has been left

on the answer machine.

(2-10 Rings or Time saver) (2-10 Rings or Time saver)

57If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 58

Menu map

Call control (cont.) Do Not Disturb On/O

VIP calls

Outgoing calls Mobile calls

International

Premium rate

All dialled calls

VIP list Add VIPs

Remove VIPs

VIP ringtone

Change PIN

Clock/Alarm Alarm Alarm

Time

AM/PM

Melody

Time and Date Time

AM/PM

Date

Time format 12 Hours or 24 Hours

These options will only be oered if the VIP list is populated.

Text Messages Write message

Inbox Delete message

Drafts Reply

Sent folder Forward

Templates Save number

Settings Message alert

Delete msgs

Service centres Send centre

Receive centre

Re-register

Page 59

Menu map

Speed Dial List 1-9 – Empty by default

Calling Features Call Diversion All calls Set up

Cancel

Check status

When busy Set up

Cancel

Check status

Not answered Set up

Cancel

Check status

Cancel Ringback

Call Waiting Turn on

Turn o

Check status

Bluetooth

Paired devices

(only displayed if there’s a device paired)

Pair new device

Bluetooth name

Bluetooth PIN

Rename

Ringtone

Delete device

59If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 60

Menu map

Settings Sounds Ringing External call

Internal call

Announced calls

Volume

Alert tones Voice message

Text message

Handset tones Keypad tones

Conrmation

Display Colour theme

Wallpaper

Contrast

Screen saver

Handset name

Call settings Auto answer

Auto end call

Auto join calls

First ring

Base settings Ringing

PBX Code

S/ware version

Registration Register

De-register

Change Sys. PIN

Reset H/set settings

Base settings

Clear user data

Page 61

Menu map

Contacts

Accessed by pressing the then press the Left option button

for the sub menu options.

Calls list

Accessed by pressing the Right option

or pressing Down on the

button

button on the idle screen.

button,

Add contact

Edit contact

Delete

Memory status

Play message*

Save number

Allow number

Block number

Delete call

Send text

Delete all

*If a message has been left on the answer machine.

61If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 62

Help

Cannot make calls or receive calls, phone does not ring or line cord error is displayed on the handset screen

This may be due to several factors. Please try the following tests in order.

• First, ensure that you are using

the line cord that was supplied with the phone. Your existing line cord may not be suitable.

• Check that both ends of

the supplied line cord are connected securely.

• Check that the power is on and

that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.

• Ensure that the batteries

are charged.

• Conrm that the ringer is not

switched o on either the handset

or the base. See pages 22 and 43.

• Check if call divert is activated on

the line.

• Check your BT Call Blocking

settings. See Page 23.

• Make sure that the handset is

registered to the base. See page 52.

• Disconnect the batteries, line

cord and mains power, wait for 10 minutes, then reconnect and try again.

If you have checked the above and still cannot make or receive calls, your phone does not ring or line cord error is displayed on your handset, please try the following

tests in order:

• If the line cord is not connected to the telephone master socket (usually the one nearest to the front door), test it in the master

socket without any adapters, lters,

splitters or extension cables. If the problem clears there may be a problem with your internal wiring between the telephone sockets

it may be that the adapter, lter,

splitter or the extension cable the phone was connected to is faulty.

• Try connecting another known working telephone to the telephone line socket. If you cannot make or receive calls on another known working telephone either, please contact your service provider for the line to be checked.

• Try testing your telephone on a

telephone line in a dierent property

(e.g a neighbour’s or a friend’s line). This will also help verify whether the phone or line is at fault.

Page 63

Help

Interference, noise or poor speech quality

This may be due to several factors. Please try the following tests in

order:

• Ensure that your main base is not placed close to any electrical or metal appliances.

• If you have a broadband service, on most broadband lines, an adsl

lter is required. Please try the phone with adsl lters installed in all

the sockets that are in use. Please go

to bt.custhelp.com/app/answers for instructions on installing adsl lters,

or call 0800 111 4567.

• If your phone is already atached

to the lter, it may be that the lter is faulty. Please try another lter

• If the line cord is not connected to the telephone master socket (usually the one nearest to the front door), test it in the master

socket without any adapters, lters,

splitters or extension cables. If the problem clears there may be a problem with your internal wiring between the telephone sockets

it may be that the adapter, lter,

splitter or the extension cable the phone was connected to is faulty.

• Try testing your telephone on a

telephone line in a dierent property

(e.g a neighbour’s or a friend’s line). This will help verify whether the phone or line is at fault.

Phone does not seem to get a very good range

Conditions such as the construction

of the building in which the base/

handset is placed including the wall material and thickness of walls can

aect the range. Please ensure that:

• your main base is not placed close to any electrical or metal appliances.

• the distance between the base and handset is obscured by as few walls as possible.

• try placing your base in another location of the property

Handset continually displays ‘Searching’ on the screen

If the handset displays ‘Searching’ on the screen, this indicates that the handset has lost its link with the base. Please try the following tests

in order:

• Conrm that the power lead has

not been inadvertently disconnected from the base.

• Ensure that the handset batteries are correctly installed and are fully charged.

• Ensure that the handset and base

63If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 64

Help

are within range of each other.

• Disconnect the batteries and

mains power, wait for 10 minutes, then reconnect and try again.

Answering machine does not record messages

• Check that the power is on and

that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.

• Check that you have the

answering machine turned on to receive messages.

• If you have BT 1571 or a

voicemail service from your network provider, please make sure that answer delay on your answer machine is set to answer before the voicemail service.

• Disconnect the batteries,

line cord and mains power, wait for 10 minutes, then reconnect and try again.

If you have checked the above and still your answering machine does not record messages, please try the

following tests in order:

• If the line cord is not connected to the telephone master socket (usually the one nearest to the front door), test it in the master

socket without any adapters, lters,

splitters or extension cables. If the problem clears there may be a problem with your internal wiring between the telephone sockets

it may be that the adapter, lter,

splitter or the extension cable the phone was connected to is faulty.

• Try connecting another known working answering machine telephone to the telephone line socket. If your answer machine does not record messages on your other known working answering machine telephone either, please contact your service provider for the line to be checked.

• Try testing your telephone on a

telephone line in a dierent property

(e.g a neighbour’s or a friend’s line). This will also help verify whether the phone or line is at fault.

Page 65

General information

Caution

Important

This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched phone networks and private switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you might nd that the

handset batteries run out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

1. Open the battery compartment cover.

2. Lift the battery out and remove the batteries. Replace with two new AAA Ni-MH 750mAh rechargeable batteries.

3. Replace the battery compartment cover.

Don’t immerse batteries in water,

throw them into a re or dispose of

them with ordinary domestic refuse. BT accepts no responsibility for damage caused to your Premium Phone by using any other types of batteries. There is a risk of explosion if

incorrect batteries are tted.

Safety

• Only use the power supply suitable for the Premium Phone. Using an unauthorised power supply will invalidate your guarantee and may damage the phone. The item code for the base mains power supply is 090713. If you’ve bought a multiple pack, the item code for the charger mains power supply is 090713.

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available by calling Discom on 0800 9808 999*.

• Don’t open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 145 6789* for all repairs.

65If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 66

General information

• Radio signal transmitted between

the handset and base may cause interference to hearing aids.

• It is recommended that advice

from a qualied expert be sought

before using this product in the

vicinity of emergency/intensive care

medical equipment.

• It is recommended that if you

have a pacemaker tted you check

with a medical expert before using this product.

• Your product may interfere with

other electrical equipment, e.g. TV

and radio sets, clock/alarms and

computers if placed too close.

• It is recommended that you place

your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a re.

There is a serious risk of explosion

and/or the release of highly toxic

chemicals.

Cleaning

Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on any surface susceptible to heat damage.

• Do not stand your product on carpets or other surfaces which

generate bres, or place it in locations preventing the free ow of

air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to

re, explosive or other hazardous

conditions.

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during an electrical storm.

Page 67

General information

How to recycle your equipment

The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin.

It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground. You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Warning

You won’t be able to call 999 from this phone if there’s a power cut, so make sure you’ve got another way to call for help in an emergency.

Radio Equipment Directive Declaration of Conformity

Hereby, British Telecommunications plc declares that the radio equipment type Premium Phone Telephone (090630, 090631,

090632) is in compliance with

Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

bt.com/producthelp

EU Frequency band restriction

This device may be used in each member state.

Radio transmission information

Frequency range

1881.792 – 1897.344MHz

Max power

112.72mW 20.52dBm

Operating temperature

0°C to 40°C.

Bluetooth operating frequency

2.4gHz to 2.48gHz. Bluetooth output power uses class 2.

Guarantee

Your Premium Phone is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Premium Phone or any component thereof, (other than batteries),

which is identied as faulty or below

standard, or as a result of inferior workmanship or materials. Products

67If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 68

General information

over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

Guarantee conditions

• The guarantee shall only apply to

defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or

its agent as instructed.

• This guarantee doesn’t cover

any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not aect

your statutory rights.

Within the 12 month guarantee period

Prior to returning your product, please read the Help section beginning on page 62 or contact the Premium Phone Helpline on 0800 145 6789. Additional answers to frequently asked questions are available from

bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This

does not aect your statutory rights.

Outside of the 12 month guarantee period

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the phone network. We recommend that you contact BT’s recommended repair agent Discount Communications on 0800

980 8999 or a local qualied

repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.

Page 69

General information

Technical details How many phones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Premium Phone has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With

dierent telephone types there is no

guarantee of ringing, even when the REN is less than 4. Any additional handsets and chargers that you register have a REN of 0.

Connecting to a switchboard Switchboard compatibility

This telephone may be connected to most types of switchboard, however

in the event of any diculties, consult

your switchboard Service Provider.

Recall (R)

Recall is used when connected to

certain switchboards/PBXs and some

BT Calling Features, or those services available via your network provider. The Premium Phone supports timed break recall but not earth loop recall.

69If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Page 70

Page 71

Page 72

Ofces worldwide

The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply.

Available in other formats including braille, large print or audio CD. If you would like a copy, please call 0800 145 6789*.

* Calls made from within the UK mainland network and mobile networks are free. International call costs may vary.

Premium Phone (11/17) Issue 2

British Telecom Premium Phone with 100 nuisance call blocking, mobile sync and answer machine Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual