British Telecom Advanced Phone with 100 call blocking and answer machine User Guide

Advanced Phone with 100% call blocking and answer machine Quick Set-up and User Guide

Digital Cordless Phone with Answer Machine

You’ll need a Caller Display service from your network provider to use Call Blocking and other Caller Display enabled features, including accessing your Calls list. Charges may apply.

Important – please read rst

• Only use the line cord, power supply and rechargeable batteries that come with your phone.

• Make sure the power supply is connected to a socket that you know works.

• Connect your phone to the power supply and let the batteries charge for 16 hours before connecting your phone to the phone socket.

• The base should always be plugged in to the mains power supply.

What is BT Call Blocking?

BT Call Blocking puts you back in control by allowing you to choose the calls you want to take and those you want to block. This means that any caller not on your contact list or already blocked is required to announce their name prior to getting through, allowing you to choose which calls to accept or reject.

• If you turn BT Call Blocking o, all

calls will be allowed through, even if they’re already on your blocked list. See page 23 to change settings.

• You can customise BT Call Blocking to block certain types of call e.g. International, Number Withheld etc. See page 26 to change settings.

• It’s advisable that you don’t use BT1571 if you’re using BT Call Blocking. If you’re not using BT Call Blocking, and you want to use BT1571 or another voicemail service, then make sure the ring delay is set for your answer machine to answer before the voicemail service. For BT1571, don’t set the ring delay to more than 5 rings. See page 37 to set the ring delay.

• Make sure you always add the full telephone number when you save a contact. If you have important numbers that will always need to get through e.g. doctors surgery, National Floodline, Carer Line numbers etc, make sure you’ve added them to your Contacts or Allowed list.

The Advanced Phone Nuisance Call Blocker, powered by trueCall’s

award winning technology, oers

you complete control over the calls you want to take and those you wish to block.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Check the box contents

Handset

If you bought more than one handset you’ll also get:

• Extra handset

• Charger

• Mains power adaptor (item code 090713)

• Two rechargeable batteries,

AAA NiMH 750mAh (already installed in the handset)

Important

Only use the mains power adaptors. Cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your Advanced Phone if you use any other type of batteries.

Base

Phone line (this comes already installed)

Mains power adaptor (item code 090713)

Two rechargeable batteries, AAA NiMH 750mAh (already installed in the handset)

Quick set-up guide

1. Plug in

1. Plug the mains power adaptor into the base, with the cable clipped in the groove provided.

2. Plug the other end of the power adaptor into the wall power socket and switch on.

The phone line cord is pre-installed but don’t plug the other end into the wall socket yet.

Important

• Don’t connect the phone line to a phone socket until the handset is fully charged.

• The base station should be plugged into the mains power socket all the time.

Where to put your phone

• Place the base within 3 metres of a mains power socket and 3 metres of a phone socket so the cables will reach.

• Make sure it’s at least a metre away from other electrical appliances to avoid interference.

• Don’t place the phone or base in a bathroom or other humid area.

• The product works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal.

ITEM CODE: 090638

Quick set-up guide

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

1. Activate the batteries by pulling the plastic tab away from the handset.

2. The BT logo will appear on the screen, followed by the set up wizard screen displaying Please set

the time and date to start using your telephone. Don’t follow these

instructions yet. Place your handset

on the base to charge rst.

3. Place the handset on the base and leave to charge for 16 hours.

Important

Charge the handset batteries for 16 hours or your phone might not work.

Talk/Standby time

Under ideal conditions, the handset batteries should give up to 22 hours talk time or 240 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge).

Please note that new Ni-MH rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days.

Battery low warning

The

icon will ash, you’ll

see the message Battery low in the display and hear a

warning beep every minute, to indicate that you need to recharge your handset. You can remove the display message by selecting Hide. If the battery charge completely runs out, the display will show Batteries at. Please charge.

You must recharge the handset batteries before you can use the handset. If the charge completely runs out the handset will switch o. Place the handset on the base or charger to charge.

2. Charge

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 16 hours before use.

Quick set-up guide

If the screen displays the message shown below, don’t worry. This is normal and it will continue to be displayed until you connect the phone line cord in the next step.

4. After 16 hours, plug the phone line cord into the phone wall socket.

Battery performance

• To keep the batteries in the best condition, leave the handset o the base for a few hours at a time.

• Running the batteries right down at least once a week will help them last as long as possible.

• After charging your handset

for the rst time, subsequent

charging time for the batteries is approximately 8 hours.

• The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time. Eventually they’ll need replacing. For details on how to get replacement batteries, call Discom on 0800 9808 999*.

Line cord

error, please

check

If the screen displays the message shown below, don’t worry. This is normal and it will continue to be displayed until you connect the phone line cord in the next step.

4. After 16 hours, plug the phone line cord into the phone wall socket.

ITEM CODE: 090638

Quick set-up guide

Set up for additional handsets (multipacks only)

1. For additional handsets and chargers: plug the mains power adaptor into the back of the charger and plug the other end into the mains wall socket and switch on the power.

2. Activate the batteries as explained on page 5. If you set the

time and date on the rst handset

then it will be shared with all other handsets in your multi pack once you activate the batteries.

3. Place the handset on the charger to charge for 16 hours.

Advanced Phone Twin

ITEM CODE: 090638

Using your Advanced Phone on a line with broadband?

To avoid problems with your broadband or noise on your phone line, you might need to plug your telephone line cord into the wall socket via a

microlter (not supplied).

If your main phone socket has a single socket, you do need

to use microlters, like this:

You’ll need a microlter for

every phone socket where you’ve got equipment plugged in – up to a maximum of four per line – including alarm sytems and digital TV boxes.

You can get BT ADSL micro

lters from bt.com/shop

You don’t need to use

microlters if your main

phone socket has two separate sockets, like these:

Tip

If you need to take the batteries out, slide the battery cover down, then gently take the batteries out.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Quick set-up guide

Follow the set up wizard to set the time and date, record your outgoing message for the answer machine, set up call blocking and add contacts. Keep following the prompts until you’ve completed the set up wizard.

Set the time and date

1. Select OK by pressing the Left option button

under the screen. The set up wizard will begin. Follow the prompts to complete the set up process.

2. Use the keypad to enter the time using the 12 hour clock format e.g. for 3:32 pm you need to enter

03:32.

3. Press

then press Left or

Right to select AM or PM.

4. Press

enter the date in the

format DD/MM/YYYY.

5. Press Save. Saved is displayed.

BT Call Blocking

6. Continue to read and follow the prompts you can choose to set Call blocking on now or turn it on later. After pressing Now or Later, you are given the option to set other features.

7. Press Ye s or No. Once you have gone through all features you press OK.

3. Follow the set up wizard

Tip

When prompted to select OK you can press the

button in the

centre of the keypad if you prefer.

Set up

Please set the

date and time to

start using your

telephone

Save Back

Set up

Time

HH:MM

AM/PM

Set up

Turn on

BT Call Blocking?

Now Later

Quick set-up guide

4. Go!

Your Advanced Phone is now ready for you to use

• For instructions on making a call, go to page 19.

• For help personalising your phone’s settings, go to page 44.

• For instructions on using the answer machine, go to page 36.

• For instructions on Call Blocking, go to page 23.

Or, you may nd the answer in the Help section on page 59 or see our online frequently asked

questions at bt.com/producthelp

If you need to call the Helpline, please read the Help section on

pages 59-61 rst. It contains

troubleshooting tips for common problems and frequently asked questions. If you still need some help, call the Helpline on 0800 145 6789*.

Tip

If you call the Helpline for advice, it’s a good idea to call using another phone so you can follow any instructions using your Advanced Phone.

* Calls made from within the UK mainland network and mobile networks are free. International call costs may vary.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Contents

4 Quick set-up guide

14 Getting to know your phone

- Handset buttons 16 Handset display

- Calls list indicators 17 Finding your way around

your phone

18 Base buttons

19 Using the phone

- To switch the handset o

- To switch the handset on

- Make an external call

- Preparatory dialling

- End a call

- Call timer

- Receive a call

- Call Waiting 20 Mute

- Incoming speech / Handsfree volume

- Make a handsfree call

- Answer a call handsfree

- Switch to handsfree during a call

21 Redial

- Redial a number

- For compatibility with BT 1571 (or another voicemail service)

22 Keypad lock

- Turn the handset ringer on or o

- Find handset (Paging)

23 Call control settings

- Block nuisance calls (BT Call Blocking)

24 Switch BT Call Blocking on/o

- Personalise your announce message

25 How do you accept, block or

send a call to the answer phone?

- The Block button

26 How do I change the dierent

BT Call Blocking modes?

- Custom mode

- Here’s how to customise settings for certain types of call

27 What happens when you allow a

number (caller)

- What happens to my VIP numbers?

- What happens when you block a number (caller)

- Calls that are always allowed

- How to add numbers straight to your Blocked and Allow lists

28 To ad d a n um be r to th e bl ock l is t

- To block numbers by area code

- To add a number to the allow list or to unblock a number

Contents

- Deleting your blocked and allowed lists

29 Do not disturb

- Set-up Do not disturb

- Outgoing calls

- Set Outgoing calls control

30 Assign VIP status to a contact

34 Caller display and the Calls List

- Caller Display

- Calls list

- Missed call notication

- View and access options in the Calls list

35 Save a Calls list entry to

your contacts

31 Contacts

- Store a contact

- Delete an entry in or the entire Calls list

- Character map

- Entering names

- View/dial a contact

32 Edit a contact

- Delete selected or all contacts

- View the contact memory status

- To enter a pause in a contact number

- To enter a recall in a contact number

36 Answer machine

- Using the answer machine from the handset

- Switch the answer machine on

or o and set the answer mode

- Outgoing messages

- Record your own outgoing message

37 Play the current

outgoing message

- Reinstate the pre-recorded

33 Speed dial

- Save a Speed dial entry

- Dial a Speed dial entry

- Edit a Speed dial entry

- Delete a Speed dial entry

outgoing message

- Record a memo

- Ring delay

- Set the ring delay

38 For compatibility with BT 1571

(or another voicemail service)

- Set the maximum message length

- Set the message alert on or o

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Contents

- Call screening via the handset or the base

- Turn call screening on or o

39 Using call screening

- Message playback using the handset

40 Delete a message or delete all

old (played) messages

- Save a number in the answer phone message list to your contacts

- Send a text to a number in the answer phone message list

41 Using the answer machine from

the base

- Switch the answer machine on

or o

- Message playback using the base

- Delete all old (played) messages

- Remote access

- Set the remote access PIN for

the rst time

42 Change the remote access PIN

- Turn remote access on or o

- If you forget to switch on your answer machine

43 Operating you answer

machine remotely

44 Settings

- Handset settings

- Turn the alert tones on or o

- Turn the handset tones on or o

- Change the handset display contrast

- Change the handset name

45 Change the call settings

(Auto answer, Auto end call, Auto join and First ring)

- Base settings

- Set the base ringtone melody and volume

- PBX access code

- Set a PBX access code

46 Change the system PIN

- Reset the handset or base settings

47 Clear the handset and base

user data

48 Alarm

- Set an alarm

- Stopping the alarm when it

goes o

49 BT Calling Features

- Pre-stored numbers in the Calling Features menu

- Using Call Diversion: set up, cancel or check status

50 Cancel Ringback

- Using Call Waiting

55 Menu map

59 Help

51 Text messaging

- Register to the text messaging service

52 Send a text message

- Receiving text messages

53 Using additional handsets

- Register an additional handset

- Registering another make of handset to your Advanced Phone base

- De-register a handset

54 Make an internal call

between handsets

- Transfer a call

- Hold a 3-way call

62 General information

- Replacing the handset batteries

- Safety 63 Cleaning

- Environmental 64 How to recycle your equipment

- Radio Equipment Directive Declaration of Conformity

- Guarantee

66 Technical details

- Recall (R)

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Getting to know your phone

Handset buttons

Menu/Left option

Press to enter the main menu,

access sub-menus and conrm

options shown on the display above the button.

Up navigation button

Press to enter the ring volume control. Move through menu options. Increase volume.

Contacts

Press to access stored Contacts.

Talk/Handsfree

In standby mode make and receive calls. In talk mode switch handsfree

on or o.

Down navigation button

Press to enter the Calls List. Move through menu options. Decrease volume.

1 to 9 Speed dial buttons

In standby, press and hold to dial a saved speed dial number.

Press and hold to turn handset

ringer on or o.

Press to enter a space.

Getting to know your phone

Call Block

In idle mode, press to enter the Call Control menu. When receiving a call, press to send the call to the answer machine, or during a call, press to end the call. If you have subscribed to a Caller Display Service and the Caller ID is displayed, the number will be blocked and added to the blocked numbers list, see page 23.

Right option

Press to conrm the option displayed on the screen above the button, delete or go back to the previous screen. In answer machine mode, deletes the current message playing. From the home screen press to scroll through your calls history.

R (Recall)

For use with BT Calling Features and when

connected to a switchboard/PBX.

In idle mode, press to access a high-lighted event e.g. missed calls, answer phone messages and text messages on the display.

End call/on or o

End a call or press and hold to turn handset

on or o.

Press to return to home screen when not on a call.

Press and hold to lock or unlock the keypad.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Getting to know your phone

Handset display

Shows how much charge is left

on the handset. Scrolls when charging.

Empty frame ashes when

battery needs recharging.

On – missed call(s) in the

Calls list with number of calls displayed.

On – answer machine

message(s) received with number of messages displayed.

On – text message(s) received

with number of messages displayed.

Mute/Unmute indicates when

Mute is on or o.

On – alarm is set.

Flashing – alarm time has been

reached. O – alarm o.

The keypad is locked.

Handset ringer is switched o.

Calls list indicators

= outgoing call made = incoming call received = missed call

= caller left a voice message

Calls

714

Handset 1

12:06pm

Handset name

Getting to know your phone

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Your new phone’s menu is easy to navigate. Each menu has a list of options, which you can see on page 55.

When the handset is switched on and at the home screen

1. Choose menu by pressing the Left option button

2. Use the

buttons to scroll through the available menu options.

3. When the menu you want is on the screen, press the Left option button

4. Use

or to scroll through

the available menu options. To go back, press the Right option

button

To return to the home screen menu, press

. If you don’t press anything for 60 seconds, the handset will automatically return to the home screen.

Finding your way around your phone

Left option button

Press to select the option displayed on the screen above the button or to

conrm entry.

Navigation buttons

Scroll up or down through the menu options.

Right option button

Press to select the option displayed on the screen above the button or to go back a step.

Calls

Getting to know your phone

Base buttons

Answer on/o

Press to turn the answer machine on

or o. When it’s set to

on, ‘On’ will light up.

Find

Press to ring all registered handsets. This is helpful for

nding missing

handsets. There’s more about this on page 22.

- Volume +

Decrease or increase the speaker volume during playback or in idle mode and the call screening volume during call screening.

Play/Stop

Light on the button

will ash when you

have a new message. Press to play messages. Press to stop messages

during playback.

Delete

Press once to delete a message when you’re playing it. If the Delete button is pressed in idle mode, the base will announce “To delete all old messages, press Delete”. If Delete is pressed within 3 seconds then all old messages will be deleted.

Skip

During playback, press to skip back to previous message.

Skip

During playback, press to skip forward to next message.

Using the phone

To switch the handset o

1. Press and hold until the

handset turns o.

To switch the handset on

1. Press and hold handset turns on.

Make an external call

1. Press

2. When you hear the dial tone,

enter the number.

Preparatory dialling

1. Enter the number rst. If you

make a mistake select Clear by pressing the Right option button to delete the last digit.

2. Press

End a call

1. Press call and add the caller’s number to the blocked numbers list, see page 30 (only blocks if the number is available and if you’ve subscribed to a Caller Display service).

Call timer

Your handset will automatically time your outgoing and incoming calls. The handset shows the length of time both during and for a few seconds after your call.

to dial.

. Or, press to end the

until the

Receive a call

When you receive a call, the phone rings and the display shows Incoming call and a caller display service, the display shows the caller’s number if it’s available or the caller’s name if it matches an entry stored in your contacts list.

1. To accept the call press block the call, press

If you have subscribed to a Caller Display Service and if the number is displayed, the caller’s telephone number will be added to the blocked numbers list.

Call Waiting

If you’ve got a call waiting service and it is switched on, your phone will alert you to a second incoming call if you’re already engaged on an external call. To switch your call waiting service on

or o, see page 50.

1. You’ll hear the call waiting tone and if you also have caller display the display will show the number of the caller, or the name if it matches an entry in your contacts.

. If you’ve got

. Or to

, see page 25.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Using the phone

2. Select Switch by pressing the Left

option button to answer the new call

and your rst caller is put on hold.

3. Select Switch to toggle between the two callers.

4. Press

to hang up the current call.

Mute

During a call, you can talk to someone nearby without your caller hearing.

1. During a call, select Mute by pressing the Right option button. The display shows Call muted and your caller can’t hear you.

2. Select Unmute to return to your caller.

Incoming speech / Handsfree volume

During a call, you can adjust the handset incoming speech or

loudspeaker volume. There are ve

levels. Incomimg speech default Level is 4 and loudspeaker default is Level 3.

1. Press

or to increase or

decrease the volume. The rst press

will present the Call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press.

Make a handsfree call

Handsfree lets you talk to your caller without holding the handset. It also means anyone in the room can listen to the call as well.

1. Enter the number then press is displayed. You hear your

twice. call over the handset loudspeaker. Press the earpiece and the loudspeaker.

2. Press

to switch the call between

to end the call.

Answer a call handsfree

When the phone rings:

1. Press

after the call has been answered. The call is transferred to the handset loudspeaker.

If Auto Answer is set to o (the

default setting), you will need to

twice.

press

Switch to handsfree during a call

1. During a call, press

to put the

call on the loudspeaker. To switch

handsfree o and return the call to

the earpiece, press

again.

Using the phone

Redial

Telephone numbers that you’ve called are saved in the Calls list. There isn’t a separate redial list, all calls are saved in the Calls list. The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls. There is no direct redial button, you need to enter the Calls list to redial a number.

Redial a number

1. Press

or select Calls. The most recent entry is at the top of the list. If there are no entries List empty will be displayed.

2. Press

or to scroll to and highlight the number you want to redial, press

. You can also save a number you’ve called to your contacts, delete a number you’ve called or delete all numbers from the Calls list, see page 35.

For compatibility with BT 1571 (or another voicemail service)

It’s advisable that you don’t use BT1571 if you’re using BT Call Blocking. If you’re not, and you want to use BT1571 or another voicemail service, then make sure the Ring delay is set for your answer machine to answer before the voicemail service. For BT1571, don’t set the Ring delay to more than 5 rings. See page 37.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Using the phone

Keypad lock

To lock the keypad

1. Press and hold

for 2 seconds.

The handset gives a conrmation

tone and Keypad locked is briey displayed before returning to the idle screen with the

icon

displayed. To unlock the keypad

1. Press and hold

for 2 seconds.

The handset gives a conrmation

tone and Keypad unlocked is briey displayed before returning to idle.

Turn the handset ringer on or o

1. Press and hold

for 2 seconds

to turn the handset ringer on or o. The display will briey show Ringer on or o before reverting to the idle

screen with the

icon displayed if

the ringer has been turned o.

Find handset (Paging)

You can ring a handset to help

nd it.

1. Press

on the base. All handsets registered to the base will ring and the screen will show Base searching for handsets for up to 2 minutes.

2. To stop the ringing, press on the base again or press

any handset.

You can lock the keypad so that it can’t be used accidentally while you’re carrying it around.

With the keypad locked, you can still call the emergency services on 999 and 112 using preparatory dialling and you can still answer incoming calls and operate the in call features as normal. When the call is ended, the

comes

on again.

If you get an incoming call or text message while you’re paging a handset, the incoming call or message takes priority and paging will stop.

If the handset ringer is

switched o on a handset, it

will be temporarily switched back on so the handset can be found.

Paging calls can’t be answered by a handset.

Call control settings

Under the Call control menu are the features BT Call Blocking, Do Not

Disturb, Outgoing calls and VIP list. BT Call Blocking allows you to block

calls in four dierent ways.

Do Not Disturb

When Do Not Disturb is switched on, your calls will get through and show on the screen but your handset won’t ring and the handset display won’t light up.

Outgoing calls allows you to control the type of outgoing calls that can be made, see page 29.

VIP list allows you to manage

calls to and from your favourite/

important contacts, see page 30. You will need to enter your access

PIN to access the Call control menu. The default access PIN is 0000, for

security we recommend you change this, see page 46.

Enter the PIN number and select OK with either

or button.

Block nuisance calls (BT Call Blocking)

You need Caller Display

This will help you get the most out of your BT Call Blocking. You can get this from your phone service provider. Charges may apply.

Tip

Calls from Withheld and Unavailable numbers will be screened as the Call Blocker cannot identify them.

Your Advanced Phone has four Blocking modes to help you manage incoming calls:

• Announce – All calls from operator, Ringback and those not in your Contacts, Allow or VIP List will hear, “Callers to this number are being screened by BT Call Blocking, please say your name after the tone then

and wait to be connected”.

press Those on your Blocked list hear, “Callers to this number are being screened by BT Call Blocking, the person you are calling is not accepting your call. Please hang up”.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Call control settings

• International – All calls from International numbers must announce their name. All other calls come straight through, except those already on the block list, who will hear the message above.

• Ans Phone – All calls not in your Contacts, Allowed or VIP list are sent straight to the Answer Phone including those on your Blocked list.

• Custom – You choose how you’d like to handle all of your calls. In Announce mode (default setting),

the Advanced Phone will lter all rst time calls from numbers that

are not yet saved in your Contacts, or already on your allowed list. By doing this, you gradually build up these lists and your phone will know how to deal with the call the next time it comes in.

Switch BT Call Blocking on/o

When Call Blocking is set to On, it is On for whichever mode you’re using (e.g Announce mode). If you turn

Call Blocking O, all calls will be

allowed through, even if they are already on your blocked list.

1. In idle mode, press

2. Call Blocking settings are PIN protected, so follow the instructions to set your PIN or enter your PIN and select OK.

3. BT Call Blocking is highlighted, press Select or

4. Blocking settings is highlighted, press Select or

5. Press Left or Right to switch BT Call Blocking on/o, then press Save.

Personalise your announce message

You can personalise the BT Call Blocking greeting, by adding your name to the Announce message.

1. Press

button.

2. Follow the instructions to set your PIN or enter your PIN and select OK.

3. BT Call Blocking is highlighted, press Select or

4. Scroll to Announce msg, press Select or .

5. Press Select, or

, on Record name and follow the voice prompt and press Save.

6. The recording will play back, if

you’re happy with it, press

Call control settings

How do you accept, block or send a call to the answer phone?

1. BT Call Blocking answers a call for you and asks the caller to say (“announce”) who they are.

2. Your Advanced Phone then rings you with the Announced call on the display and announces the caller’s name when you pick up the phone. (e.g. “You have a call from Mark”).

3. Yo u n ow h av e t h e f o ll o w in g c h o ic e s:

• To accept the call, press 1

• To always accept their calls, press 2

• To bl oc k th ei r ca ll s, p res s 3 or press

• To send this call to the answer phone, press 4

• Or to ignore the call, just hang up (this call will then be sent straight to the answer phone)

1. In idle mode

as a shortcut to the Call

Press Control menu. See page 23.

2. Incoming call

When you have an incoming call, the handset display will show ‘Announced call’. When you pick up the handset you’ll hear the caller announcement so you can decide whether to take the call. If you don’t want to take the call,

on the handset and the

press caller will be advised that their call is not accepted and the call will be disconnected.

The number will be blocked and added to the blocked calls list if Caller ID is displayed. If the number calls again, the caller will hear, “Callers to this number are being screened by BT Call Blocking, the person you are calling is not accepting your call. Please hang up”.

3. During a call

Tip

When a blocked call is received, Blocked will be displayed with no backlight on the handset and the handset and the base will not ring.

The Block button

The block call button can be used in

If you have already answered the call and you want to block the number

. If the number is displayed

press you have the option to select Yes and the number will be added to the blocked numbers list and the call will end. Or select No to go back to the caller.

three ways:

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Call control settings

Tip

No PIN number is required when using the block call button when there is an incoming call or during a call.

withheld numbers to the answer phone.

Remember: settings will be the same as the last mode you selected, unless you save your own custom options.

How do I change the dierent BT Call Blocking modes?

You can change the default setting of Announce mode to International, Answer phone or Custom:

1. In idle mode, press

2. Follow the instructions to set your PIN or enter your PIN and select OK.

3. BT Call Blocking is highlighted, press Select or

4. Block settings is highlighted, press Select or

5. Scroll down using the

button to Blocking mode and then use the Left or Right to select the one that you want to change (e.g. International) and press Save.

Custom mode

Once you get used to your phone, you might decide to customise your settings depending on the call type. For example, you can allow unknown numbers but block international numbers and send

Here’s how to customise settings for certain types of call

Take care when doing this, as it changes your phone’s BT Call Blocking settings.

1. In idle mode, press

2. Follow the instructions to set your PIN or enter your PIN and select

3. BT Call Blocking is highlighted, press Select or

4. Block settings is highlighted, press Select or

5. Scroll down using the

button

to Blocking mode then press Left or

Right to nd Custom.

6. Press Save and scroll to nd the

type of call that you want to change the settings for. You can change: Blocked numbers

/ Allowed numbers / International / Withheld / Payphones / Mobile numbers / Unavailable /All other

numbers.

Call control settings

And for each of these, you have the

choice to: Block / Ans.phone / Allow / Announce.

7. Select Save.

What happens when you allow a number (caller)

Any numbers in your phone’s Contacts are automatically allowed to come straight through to you to answer. To block a contact, see page 25.

• When you get an allowed call, you’ll see the caller’s number (if available) with the call type below it on your phone’s screen.

• If you don’t answer a call from an allowed number, it will go through to your answer phone (if it’s on) or eventually it will hang up if unanswered. Remember: if you’ve allowed a contact, all the numbers you have for a contact will also be allowed.

What happens to my VIP numbers?

These are always allowed to come through to you. If you want BT Call Blocking to look after any of these numbers, you’ll need to remove them from your VIP list and then adjust your BT Call Blocking settings

for that number. To add a VIP to your VIP list, see page 30.

What happens when you block a number (caller)

You can block a whole number or part of it (e.g. you can block by area codes). To unblock or allow a blocked number, see page 28.

• A caller calling from a blocked number will hear a message telling them that their call has been blocked.

• You’ll see the caller’s number (if available) in the Calls list with

. This means that BT Call Blocking is blocking the call without you having to do anything.

Remember: if you’ve blocked a contact, all the numbers you have for a contact will also be blocked.

Calls that are always allowed

‘Ringback’ calls and calls from the operator are always allowed, and you can’t block these using BT Call Blocking.

How to add numbers straight to your Blocked and Allow lists

Aside from adding numbers to your Block and Allow list as calls come

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Call control settings

through, you can also add numbers directly to the lists via your Call Control menu.

To add a number to the block list

1. In idle mode, press

2. Follow the instructions to set your PIN or enter your PIN and select

3. BT Call Blocking is highlighted, press Select or

4. Scroll down using the

button

to Block numbers and press Select

5. Add number is highlighted, press Select or

6. Enter the telephone number you want to block (make sure you enter the full dialling code) and press Save.

Tip

When storing international numbers, replace + with 00, then enter the rest of the number.

To block numbers by area code

You can also block numbers by area code. This will mean that any calls beginning with that code, will be blocked. Follow the instructions above from 1 to 4 and then:

5. Scroll down using the button to Area codes, press Select or

6. On rst use, you will see No area codes stored. Add code? Select Yes.

7. Add the area code (e.g. 01473)

and press Save.

To add a number to the allow list or to unblock a number

1. In idle mode, press

2. Follow the instructions to set your PIN or enter your PIN and select

3. BT Call Blocking is highlighted, press Select or

4. Scroll down using the to Allow numbers and press Select

5. Add number is highlighted, press Select or

6. Enter the telephone number you want to allow (make sure you enter the full dialling code) and press Save.

Deleting your blocked and allowed lists

When in the Block and Allow number menu’s above, you also have the choice to delete the whole list. Remember, if you do this, all calls previously blocked and allowed, will now come back through your BT Call

button

Call control settings

Blocking settings. Parental control allows you to control the type of outgoing calls that can be made. You can also assign VIPs in your contacts to whom outgoing calls can still be made even if Parental control is turned on and calls can be received from as normal even if Do not disturb is turned on. To enter the Call control sub menu you need to enter your remote access PIN. This will need to be set

the rst time you try and enter

the sub menu, simply follow the on screen instructions. If you have already changed the remote access PIN when setting your remote access then you will not need to set it again. This remote access PIN is

dierent to the system PIN.

Tip

For more information on handling unwanted calls please go to

bt.com/unwantedcalls

Do not disturb

Set-up Do not disturb

1. In idle mode, press

2. Follow the instructions to set your

PIN or enter your PIN and select .

3. Scroll down using

4. Do Not Disturb is highlighted, press Select.

5. Press Left or Right to select On, O or Timed. If you select Timed

you need to select the on and o

times you want, press enter the on time, then

and enter the o time. Press

and

again

to highlight whether you want VIP calls to be Allowed or Barred using Left or Right, then press Save. The chosen setting will be displayed and

you will hear a conrmation tone.

Outgoing calls

Outgoing calls allows you to control the type of outgoing calls that can be made from your Advanced Phone. You can choose Allowed or Barred.

Set Outgoing calls control

1. In idle mode, press

2. Enter the access PIN and select OK. Press

to highlight Outgoing

calls and press Select.

3. Mobile calls is highlighted. Press [left or right] to select Allowed or Barred for Mobile calls, then press

to International and follow

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Call control settings

the same procedure for each option displayed and then select OK. The display will show Outgoing calls settings saved. You will then be prompted to add some VIPs if you haven’t already assigned any.

Tip

You can set some of your contacts to be VIPs, so that they can always get through when BT Call Blocking or Do Not Disturb is switched on.

Assign VIP status to a contact

1. In idle mode, press

2. Enter the access PIN and select OK. Press

to highlight VIP list

and press Select.

3. Read the prompt and select Info, read the message and select Yes at the end. Your contacts list will be displayed.

4. To assign contacts as VIP, highlight the contact and press OK. Select additional contacts if required by repeating above.

5. Select Options, Add selected will be highlighted, press OK and the selected entries will be added to your VIP list.

If you’ve already added contacts to your VIP’s, the list will be displayed when you enter the VIP list menu. You can then select Options to add further VIPs, remove VIPs or assign a VIP ringtone.

Contacts

You can store up to 200 entries in your list of contacts. For each contact you can save a home, mobile and work number. Contact entries will automatically be copied to any other handsets you have registered to the base. Any change made on one handset will be updated on all other handsets.

The handset will come with some special numbers pre-stored. These will include Your Product Helpdesk, All handsets (if you have more than two handsets registered) and a list of the handsets registered to the base

according to their default name/

number (e.g. Handset 2 or 3 etc) or name if you have stored one.

Store a contact

1. From the idle screen, press

2. Select Options. Add contact is highlighted, press Select.

3. Enter the new contact name

using the keypad (see note opposite for help) then press home phone number. You can then press and then a work number if you want to. Select Save when you’ve nished. The display will show Contact saved.

and enter a mobile number

and enter the

Character map 0 space 0 + £ $ # * 1 & . , ‘ ? ! @ 1 2 a b c 2 à á â ã æ ç 3 3 d e f 3 è é ê ë 4 4 g h i 4 î ï ì í 5 5 j k l 5 £ 6 6 m n o 6 ö ô ò ó õ ø ñ 7 p q r s 7 $ ß 8 t u v 8 ü ù ú û 9 w x y z 9

& . , ‘ ? ! “ + = - ; : # * £

$ € ¥ % ( ) @ / _ \ < > ~

Changes text entry mode

sentence case, upper or lower)

Entering names

Use the keypad letters to enter names, e.g. to store Tom: Press once to enter T. Press to enter o. Press

View/dial a contact

1. From the idle screen, press to open your contact list.

2. Press through and view the entries.

3. To dial an entry, press the entry is highlighted. If the entry has more than one number saved under it you will need to highlight

or to scroll

three times

once to enter m.

when

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Contacts

the number you want and then

again.

press

Edit a contact

1. From the idle screen, press .

2. Press

or to scroll to the entry you want to edit and select Options.

3. Press

to highlight Edit

contact and press Select.

4. Edit the name by pressing Left or Right button to move cursor left or

right and Clear to delete characters and use the keypad to enter new ones, then press

to move the cursor to edit any of the numbers you have stored, using Clear to delete digits and re-enter any new ones, then select Save. The display will show Contact saved.

Delete selected or all contacts

1. From the idle screen, press

then select Options.

2. Press

until Delete contact is

highlighted and press Select.

3. You can now either: Select which contact(s) to delete by

scrolling to highlight the contact and pressing

. A tick will mark the contact for deletion. Once all the contacts you want to delete have

been marked, select Options. Delete

selected will be highlighted, select OK, then select Yes to conrm. Or,

to delete all contacts, select Options and scroll down using the button to highlight Select all, then select OK then Yes to conrm.

View the contact memory status

1. From the idle screen, press

then select Options.

2. Press

until Memory status is

highlighted and press Select.

3. The display will show the percentage of the contact memory used, e.g. 35% Full.

To enter a pause in a contact number

When storing a number, press and

in the place where you want

hold the pause.

To enter a recall in a contact number

When storing a number, press

the place where you want the recall.

Speed dial

Save a Speed dial entry

1. From the idle screen, enter the telephone number you want to store.

2. Then, either: Press and hold the Speed dial button

to you want to store the

number under.

Or,

Select Options, scroll down using

button to highlight Set

the speed dial and press Select. Scroll down to the speed dial location number you want (1-9) and select Save.

The display will show Saved as speed dial x (x being the Speed dial button).

Dial a Speed dial entry

1. Either, press and hold the Speed dial button entry you want to dial is stored.

Or, Select Menu, scroll down using the Dial List and press Select. Scroll down to highlight the entry you want then press be dialled automatically.

to under which the

button to display Speed

. The number will

Edit a Speed dial entry

1. Select Menu, scroll down using button to display Speed

the

Dial List and press Select.

2. Press

the entry you want to edit and select Options.

3. Edit is highlighted, press Select.

4. Edit the number by selecting

Clear to delete digits and then enter any new digits. Select Save. Saved as speed dial x will be displayed.

Delete a Speed dial entry

1. Select Menu, scroll down using

the

Dial List and press Select.

2. Press

the entry you want to delete and select Options.

3. Scroll down to highlight Delete

and press Select.

4. Delete speed dial x? is displayed,

select Yes. Speed dial x deleted will be displayed.

or to highlight

button to display Speed

or to highlight

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Caller display and the Calls List

You’ll need to subscribe to your network provider’s Caller Display service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, call BT free on 0800 800 150.

Caller Display

If you’ve subscribed to a Caller Display service, you’ll be able to see your caller’s number on your handset display (provided it’s not withheld) before you answer a call. If your caller’s name is stored in your contacts list and it matches the number calling, you’ll see the caller’s name and where they are calling from (i.e. Home, Mobile or Work) on the display instead. If you haven’t subscribed to a Caller Display service Incoming call will be displayed when you receive a call. If you receive a call from a number you have stored in your Blocked calls list Blocked will be displayed under the name or number.

Calls list

The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls. The date and time of the call is also stored. If you haven’t subscribed to a Caller Display service, No number

will be displayed in the Calls list for incoming calls but the time and date will still be recorded.

Calls are listed in chronological order

with the most recently received/

made call at the top of the list. When the list is full and a new call is

received/made, the oldest entry will

be deleted automatically. The Calls list can hold numbers up to 20 digits and names up to 25 characters.

Missed call notication

If an incoming call has been missed (i.e. not answered), the missed call icon will be displayed on the idle screen with the number of missed calls displayed underneath it e.g.

You can clear the notication by

viewing the calls list on any handset registered to the base. The will still be presented for missed calls in the calls list so you can dierentiate between calls. See Calls list indicators opposite.

View and access options in the Calls list

1. Press most recent entry is at the top of the list. (If there are no entries

List empty will be displayed.

2. Press

through and view the list.

or select Calls. The

or to scroll

icon

Caller display and the Calls List

3. To dial an entry, when the entry

you want is highlighted, press

To play an answer message, when the entry you want is highlighted, select Options, Play message is highlighted, press Select. The message will be played.

To send a text message to the caller, when the entry you want is highlighted, select Options, scroll down to Send text, press Select and follow the instructions to send a text as detailed on page 52.

To block the number, when the entry you want is highlighted, either press

or, select Options, scroll down

to Block number and press Select. You’ll be asked if you want to always

block calls from this number, select Yes. Added to blocked

numbers will be displayed. To allow or unblock a number via

Calls List, when the entry you want is highlighted, press Options and select Unblock number. It will then ask if you wish to allow incoming calls from this number, select Yes.

2. Highlight Save number and

press Select.

3. You now have two options:

i) To save this as a new contact, highlight New contact and press Select. Highlight the type of

number, then press Select. Enter the contact name and select Save.

ii) To add to an existing contact, highlight Add to contact and press Select. Scroll to highlight the entry you want and press Select. Highlight the number type where you want to save the number and press Select.

Delete an entry in or the entire Calls list

1. Press

or select Calls, then if you want to delete just one entry, press

or to highlight the entry and select Options. To delete the entire list, simply select Options.

2. Press

to display either Delete

call or Delete all and press Select. Call deleted will be displayed if you

have deleted one entry, if you chose to delete all then you will need to conrm by selecting Yes.

Save a Calls list entry to your contacts

1. Press press

or select Calls, then

or to highlight the

entry you want and select Options.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Answer machine

Your Advanced Phone can digitally record up to 30 minutes of messages. You can operate your answer machine from: the handset, the base remotely from any other Tou ch to ne™ t el eph on e.

If you receive a call from a number you have stored in your Blocked calls list, and Call Blocking is switched on, the caller will not be able to leave an answer phone message.

Using the answer machine from the handset

You’ll need to set the date and time (if you’ve not already done so during set-up) so that the answer machine can correctly announce when each message was received.

Switch the answer machine on or

o and set the answer mode

1. Select Menu, Answer Phone is displayed, press Select.

2. Press highlighted, press Select.

3. Press Left or Right to select On or O then scroll down to set the answer mode, press Left or Right to highlight Ans. & Rec or Answer only and then select Save. Answer mode saved will be displayed

until Answer mode is

and the current answer mode will be announced.

Outgoing messages

The outgoing message is the

message a caller rst hears when

the answer machine picks up their call. There are two pre-recorded male and female outgoing messages to choose from, one that allows callers to leave a message (Answer & Record) and one that simply answers the call (Answer Only) or you can record your own.

Record your own outgoing message

1. Select Menu, Answer Phone is displayed, press Select.

2. Press displayed, press Select.

3. Press outgoing message mode you want: Ans. & record or Answer only and press Select.

4. Record message is highlighted, press Select.

Follow the voice prompt to record your message and select Save when

you’ve nished.

5. Your message will be played back to you. Select OK if you’re

until Outgoing msg is

or to highlight the

Answer machine

happy with it or you can delete it by selecting Delete.

5. Press Left or Right to display On. Scroll down and then use Left or Right to display either Female or

Play the current outgoing message

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Outgoing msg is

displayed, press Select.

3. Press

or to highlight the outgoing message mode you want: Ans. & record or Answer only and press Select.

4. Press

to highlight Play message and press Select to hear the outgoing message. If the current outgoing message being played is your recorded message you can delete it if you want to by selecting Delete.

Reinstate the pre-recorded outgoing message

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Outgoing msg is displayed, press Select.

3. Press

or to highlight the outgoing message mode you want: Ans. & record or Answer only and press Select.

4. Press

to highlight Use

default msg and press Select.

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Male and select Save. Saved will be displayed.

Record a memo

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Record memo is

displayed, press Select.

3. Follow the voice prompt to record your memo and select Save when

you’ve nished.

4. Your memo will be played back to you. Select OK if you’re happy with it or you can delete it by selecting Delete.

Ring delay

The Ring delay setting sets how many times the phone will ring before the answer machine takes the call. You can choose from 2–10 rings or Time saver. The default setting is 5 rings.

Set the ring delay

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Settings is

displayed, press Select.

Answer machine

3. Press

to highlight either Ans. & record or Answer only and press Select.

4. Ring delay is displayed, use Left or Right to display the number of rings you want (2–10 rings or Time saver) and select Save. Saved will be displayed.

For compatibility with BT 1571 (or another voicemail service)

Set the maximum message length

You can set the maximum length that an answer machine message can be: 1 minute, 2 minutes or 3 minutes. The default setting is 3 minutes.

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Settings is

displayed, press Select.

3. Press

to highlight Ans. &

record and press Select.

4. Press

to display Max. msg

length and then press Left or Right

to select the length you want and select Save. Saved will be displayed.

Set the message alert on or o

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Settings is

displayed, press Select.

3. Press

to highlight Ans. &

record and press Select.

4. Press

to display Message alert and then press Left or Right to select On or O and select Save. Saved will be displayed.

Call screening via the handset or the base

When call screening is turned on and the answer machine takes a call, you can listen to the caller leaving a message. You can then identify the caller and decide whether to take the call in person.

Turn call screening on or o

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Settings is displayed, press Select.

Answer machine

3. Press until Call screening is displayed, press Select.

4. Press

to select either the

handset or the base, then press Select.

5. Press Left or Right to display On or O and select Save. Saved will

be displayed.

Message playback using the handset

1. Highlight the answer phone icon on the idle screen and press Select, or

i. Select Menu, Answer Phone is displayed, press Select.

ii. View Messages will be displayed, press Select.

Tip

To adjust the base call screening volume, go to the Call screening menu (as described in Step 3 above), choose Base and scroll through to

nd Volume. Scroll left or right to choose between dierent volumes

and press the Left option button to save.

Using call screening

When the phone rings, wait for the answer machine to take the call. When the caller begins to leave a message, the display will show Leaving a message, underneath the callers number (or name if you have added as a contact and a caller display service).

If you wish to listen to the message being recorded, press the left option key to select Listen or, if you wish to talk to the caller, press call. Talking to the caller will stop the

to take the

recording if it’s started.

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2. A list of your answer phone messages will be displayed with the most recently received highlighted at the top.

3. Use

or to scroll through the list to highlight the message you wish to listen to and press .

i. If you have more than one message stored and want to listen to them all, select Options.

Play all will be highlighted, press Select.

4. As each message is played, the handset will display the number or the name if you have Caller Display

and a name/number match and the

time and date it was received. If you have any old (already listened to) messages these will be played after your new messages.

During playback you have the following options:

or to adjust the

playback volume.

Answer machine

to switch private playback through

the handset to handsfree playback.

or Left once to repeat the current message playing from the beginning.

or Left twice within a second to

skip back to the previous message.

or Right once to skip forward to

the next message. Delete or

to delete the current

message playing. At the end of playback, you will

hear, “End of messages,” and the same message will be displayed. The answer phone icon on the idle screen will be renumbered to take into account any deleted messages.

Delete a message or delete all old (played) messages

1. Select Menu, Answer Phone is displayed, press Select.

2. View Messages will be displayed, press Select. A list of your answer phone messages will be displayed.

3. Select Options and scroll down to highlight either Delete message or

Delete all old msgs and press Select.

4. A conrmation question will be displayed, select Yes to conrm deletion.

Save a number in the answer phone message list to your contacts

1. Select Menu, Answer Phone is displayed, press Select.

2. View Messages will be displayed, press Select. Highlight the number you want to save and select Options.

3. Scroll down to highlight Save number and press Select.

4. You now have two options: i) To save this as a new contact,

highlight New contact and press Select. Highlight the type of

number, then press Select. Enter the contact name and select Save.

Send a text to a number in the answer phone message list

1. Select Menu, Answer Phone is displayed, press Select.

2. View Messages will be displayed, press Select. Highlight the number you want to send to and select

Options.

3. Scroll down to highlight Send

Answer machine

text and press Select.

4. Enter and send your text message

as per the instructions detailed on page 52.

the playback volume level. At the end of playback the base will

return to idle mode and messages will be renumbered to take into account any deleted messages.

Using the answer machine from the base

Switch the answer machine on

or o

Press

to toggle between On

and O.

Delete all old (played) messages

1. In idle mode, press will announce, “To delete all old messages, press Delete”, press again within 3 seconds to delete all old messages. You will hear, “All old messages deleted.”

The setting is announced.

Remote access

Message playback using the base

Press

. If you have messages

they will be played, new (unplayed)

messages rst followed by old

(played) messages.

During playback:

Press

to stop playback.

The base will return to idle. Press

to delete the message

being played.

to skip forward to the start

Press of the next message.

Press

to skip back to the start of

the current message.

twice to skip back to the

Press start of the previous message.

to increase or decrease

Press

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With remote access you can operate your answer machine from any Touchtone™ phone, even if you forget to turn on your answer machine before you go out. You need to set a remote access PIN

rst and then you will need to turn

remote access On if you want to use this feature.

Set the remote access PIN for the

rst time

1. Select Menu, Answer Phone is displayed, press Select.

2. Press

until Settings is

displayed, press Select.

3. Press

to highlight Remote

access and press Select.

4. Read the message prompt, press

. The base

Answer machine

to read it all, then select Set PIN.

5. Enter a 4 digit PIN of your choice and select OK.

6. Enter the 4 digit PIN again to

conrm and select OK. The display will show Access PIN saved.

Tip

The Remote Access PIN is also used for the Call Control PIN. You cannot turn Remote access On until you have set a remote access PIN. The

default setting is O.

Change the remote access PIN

1. Select Menu, Answer Phone is displayed, press Select.

2. Press displayed, press Select.

3. Press access and press Select.

4. Press PIN and press Select. You will be

reminded that the access PIN is used for both remote access and call control.

5. Enter your old 4 digit PIN and select OK.

6. Enter the new 4 digit PIN, select OK, then enter the new PIN again

until Settings is

to highlight Remote

to highlight Change

and select OK. The display will show New Access PIN saved.

Important

Remote Access must rst be enabled to allow you to switch on the answer machine remotely.

Turn remote access on or o

1. Select Menu, Answer Phone is displayed, press Select.

2. Press displayed, press Select.

3. Press access and press Select.

4. On/O is displayed, press Select.

5. Press Left or Right to display On or O and select Save. Saved will

be displayed.

If you forget to switch on your answer machine

1. Call your number from another phone and let it ring. After 20 rings the machine will switch on and answer your call.

2. Press remote access PIN when prompted. Play back your messages as shown on page 43 in, ‘Operating your

until Settings is

to highlight Remote

and enter your 4 digit

Answer machine

answer machine remotely’. If you do not choose to switch your answer

machine On, it will switch o when

the call is ended.

Operating you answer machine remotely

1. Dial your phone number.

2. When you hear your outgoing

message, press 4 digit remote access PIN.

and enter your

3. Follow the voice prompts to:

1 To replay the current message 2 To play all messages 3 To delete during messages 4 To skip back during messages 5 To set Answer machine OFF,

or ON 6 To skip forward during

messages 7 Turn Text Alert OFF, or ON 8 To play your outgoing message 9 To record a new

outgoing message # To set to Answer Only, or

Answer & Record 0 To hear the main menu options

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Settings

Handset settings

Set the handset ringtone for external or internal calls and the ringer volume

1. Select Menu, scroll up using the button to display Settings and

press Select.

2. Sounds is highlighted, press

Select. Ringing is highlighted, press Select.

3. Press Left or Right to highlight

the external melody you want, then press

to select the internal melody you want from the 15 ringtones.

4. Press

again to select the volume level you want and select Save to save your choices.

Tip

If you turn the ringer o, the

icon will be displayed on the idle screen. As a quick way to turn the handset

ringer o, press and hold

Turn the alert tones on or o

1. Select Menu, scroll up using the

button to display Settings and

press Select.

2. Sounds is highlighted, press Select. Press

to highlight Alert

tones and press Select.

3. Press Left or Right to highlight On or O for the Voice message

alert and then press

to highlight On or O for the Text message alert and select Save.

Turn the handset tones on or o

1. Select Menu, scroll up using the

button to display Settings and

press Select.

2. Sounds is highlighted, press Select. Press

to highlight

Handset Tones and press Select.

3. Press Left or Right to highlight On or O for Keypad tones and then

press

to highlight On or O for

Conrmation tones and select Save.

Change the handset display contrast

1. Select Menu, scroll up using the

button to display Settings and

press Select.

2. Press

to highlight Display

and press Select.

3. Press Left or Right to select the level you want, then select Save.

Change the handset name

1. Select Menu, scroll up using the

button to display Settings and

press Select.

Settings

2. Press to highlight Handset name and press Select.

3. Edit the name by selecting Clear

to delete the characters, then enter the new name and select Save.

Change the call settings (Auto answer, Auto end call, Auto join and First ring)

1. Select Menu, scroll up using the button to display Settings and

press Select.

2. Press

to highlight Call

settings and press Select.

3. Press Left or Right to highlight

On or O for Auto answer and then

press

to highlight On or O for Auto end call, follow the same procedure for Auto join calls and First ring, then select Save.

Base settings

Set the base ringtone melody and volume

Choose from 5 base ringtones. The default is Melody 1. There are 5 base ringer volume levels plus Ringer

O. The default is Level 3.

1. Select Menu, scroll up using the

button to display Settings and

press Select.

2. Press

to highlight Base

settings and press Select.

3. Ringing is highlighted, press Select.

4. Press Left or Right to highlight

the ringtone melody you want, then press

to select the volume level you want and select Save to save your choices.

PBX access code

If you’re connected to a switchboard, you might need to enter an access code (e.g.9) before each number is dialled. Your Advanced Phone can store an access code which is automatically dialled before each number.

Set a PBX access code

1. Select Menu, scroll up using the

button to display Settings and

press Select.

2. Press

to highlight Base

settings and press Select.

3. Press

to display PBX Code

and press Select.

4. Enter the number you want (maximum of 4 digits) and select Save.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Settings

Change the system PIN

1. Select Menu, scroll up using the button to display Settings and

press Select.

2. Press

to highlight Change

Sys. PIN and press Select.

3. If the current PIN is 0000, you

will be prompted to enter the new 4 digit PIN, then press OK. (Or, if the current PIN is not 0000, you will be prompted to enter the old (current) 4 digit PIN rst and then select OK. Then follow the prompts and enter the new 4 digit PIN).

4. Enter the new 4 digit PIN again

and select OK. The display will show New system PIN saved.

Reset the handset or base settings

1. Select Menu, scroll up using the button to display Settings and

press Select.

2. Press

to highlight Reset and

press Select.

3. H/set settings is highlighted,

press Select or press

to highlight Base settings and then press Select.

4. Reset <handset or base> settings back to default? is displayed, select Yes.

5. Resetting <handset or base>

The default system PIN is

0000. You can change this to your own preferred 4-digit code.

The system PIN is dierent to the call control PIN.

The system PIN is used when changing certain settings and for registration/ de-registration.

If you make a mistake, select Clear to delete a digit.

If you reset the handset settings all the handset settings will return to their default settings, e.g. the handset name, ringer melody, all volume levels, display and alarm settings.

If you reset the base settings all the base settings will return to their default settings, e.g. the base ringer melody, all volume levels, PBX access codes and answer machine settings.

If the handset or base settings are reset, the handset will restart automatically.

Settings

settings… is displayed while the

reset takes place. Once nished,

<handset or base> settings reset back to default is displayed.

Tip

If you clear the handset and base user data all your contacts and the calls list will be deleted and your recorded outgoing messages and all received answer machine messages will be deleted.

Clear the handset and base user data

1. Select Menu, scroll up using the button to display Settings and

press Select.

2. Press

to highlight Reset and

press Select.

3. Press

to highlight Clear user

data and press Select.

4. If the current system PIN is not

0000 you will be prompted to enter the PIN then press OK. If it is 0000, you will continue straight to step 5.

5. Delete data on all handsets and

base? is displayed, select Yes.

6. Deleting all user data… is

displayed. Once nished, All user data deleted is displayed.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Alarm

If you didn’t set the time and date

when you rst set-up your phone

then you will need to do so before you can set an alarm. The clock will also be displayed on the handset screen in idle mode.

If you have subscribed to a Caller Display service the time and month will be set when you receive your

rst call but you will still need to set

the year.

Set an alarm

1. Select Menu, scroll down using button to display Clock/

the

Alarm and press Select.

2. Alarm is highlighted, press Select.

3. Press Left or Right to display the

alarm frequency you want: O, On once, On daily, Mon to Fri or Sat & Sun then press

alarm time, (you will also need to select AM or PM if you have set 12 hour format), then press to select the melody you want. Select Save.

and enter the

and

Stopping the alarm when it

goes o

When the alarm goes o, the selected

melody will play at an ascending volume, the handset backlight will

ash and the display will show the

alarm time. The alarm will sound for 30 seconds and then the handset will return to idle, if the alarm isn’t stopped or set to snooze, it will sound once more after 1 minute.

To stop the alarm, press select Stop.

To activate a ten minute snooze, select Snooze or any other button (except snooze as many times as you want until you select Stop.

or Stop). You can set

BT Calling Features

You can easily access a number of BT Calling Features using the Calling Features menu.

Pre-stored numbers in the Calling Features menu

• Call Diversion

• Cancel Ringback

• Call Waiting

Using Call Diversion: set up, cancel or check status

1. Select Menu, scroll down using button to display Calling

the

Features and press Select.

2. Call Diversion is highlighted,

press Select.

3. Press

or to highlight the diversion option you want: All calls, When busy or Not answered and press Select.

4. Press

or to display either: Set up, Cancel or Check

status and press Select.

5. If you selected Set up, you will

need to enter the telephone number to divert to (or press and select the number from your contacts), then select Set up. If you chose Cancel or Check status, the service will be called, follow the spoken instructions

or listen for conrmation/status.

You need to subscribe to the

specic BT Calling Feature to

be able to use some of these services. You might have to pay a fee.

For more details on BT’s Calling Features, go to

bt.com/callingfeatures, refer

to the user guide supplied when you subscribed to the services of your choice or call BT free on 0800 800 150.

If you’re not connected to the BT network, some of these features may not be available. Call diversion services might allow other divert options. Please contact your telephone network provider for details.

Call Diversion will divert incoming calls to another number of your choice. You can choose all calls to be diverted or calls only to be diverted when the line is busy or only calls that are not answered.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

BT Calling Features

Cancel Ringback

1. Select Menu, scroll down using button to display Calling

the

Features and press Select.

2. Press

to highlight Cancel

Ringback press Select.

3. The service will be called and the

display will show Cancelling. Follow the spoken instructions or listen for

conrmation/status.

Using Call Waiting

1. Select Menu, scroll down using button to display Calling

the

Features and press Select.

2. Press

until Call Waiting is

highlighted, press Select.

3. Press

or to highlight either Turn On, Turn Off or Check status and press Select. The service will be called. Follow the spoken instructions or listen for

conrmation/status.

With the ring back feature you can get an automatic call back from an engaged number. No need to dial a busy number over and over again. Just dial

5, wait for a conrmation

message and hang up. Your phone will keep trying the busy number for up to 45 minutes.

Call Waiting lets you know if another person is trying to call you while you’re on another call. If a second caller rings, you will hear a beep in the handset earpiece. If you’ve subscribed to Caller Display, the display will show the caller’s details as well.

Te xt me ss ag in g

Your Advanced Phone can send and receive text messages from participating networks and compatible landline telephones in

the UK. The xed line text service

is provided under BT’s terms and conditions for telephone service. These can be found by visiting the bt.com website at bt.com/terms. There is no subscription charge (other than the subscription to Caller Display). Visit bt.com to nd out how much it costs to send a text message, the cost will depend on your call package.

All messages in the inbox and sent folders are synchronised across all handsets registered to the base. Additions and deletions made on one handset are synchronised across all registered handsets. Draft messages remain local to each handset.

Important

You must subscribe to your network provider’s Caller Display service to use text messaging and you must not withhold your telephone number. A fee may be payable, please contact your network provider for more details.

You may also send messages to landline phones that are NOT text compatible. Messages to noncompatible lines will be delivered in spoken words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but to ensure maximum clarity of message delivery, abbreviations should be used sparingly.

You need to register for the text messaging service under the text messages menu to use this feature. You can register following these instructions:

1. Select Menu, scroll down using button to display Text

the

messages and press Select.

2. Press

highlighted, press Select.

3. Press

is highlighted, press Select. Re-register to receive text messages is displayed, select Send.

A text message containing the word ‘Register’ will be sent to the number 00000 and you will receive a

conrmation message in return.

until Settings is

until Re-register

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Text messaging

Send a text message

1. Select Menu, scroll down using the

button to display Text

messages and press Select.

2. Write message is highlighted, press Select.

3. Use the keypad to enter

your message.

4. Select Options. Send to will be highlighted:

To send the message, press Select and enter the telephone number then select Send.

To save the message in the drafts folder, scroll down to highlight Save and press Select.

To insert a symbol in your message, press the

button then use the navigation buttons to highlight the symbol you want then select Use.

To insert a template, scroll down to highlight Insert template and press Select. Scroll to highlight the template you want then select Use.

To delete the message, scroll down to highlight Delete message and press Select. Delete message? will be displayed select Yes.

Receiving text messages

When you receive a text message the new message alert will sound

(unless you’ve turned the alert o or

you are using another audio feature like playing answer phone messages) and the new message alert screen will be presented for 4 seconds over the idle screen. The total number of messages received will be displayed on the screen e.g. for two messages the

icon is displayed with the number of text messages received underneath it.

Using additional handsets

If you’ve bought an Advanced Phone multiple pack, any additional handsets come pre-registered to the base. However, if you purchase an additional handset separately, you must register it to your Advanced Phone base before it can be used.

Please note You cannot transfer contacts between handsets.

1. Select Menu, scroll down using button to display Settings

the and press Select.

2. Press

Registration and press Select.

3. Register is highlighted,

press Select.

4. Press and hold Find button on

base is displayed.

5. Press and hold FIND on the base

until you hear a beep and the In use

light starts to ash.

6. Immediately, select OK on the

handset. The handset will display Registering handset to indicate the base is in registration mode. If the system PIN is not 0000 then you will be prompted to enter it, then select OK.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

to highlight

7. Once registration is successful the handset will show Handset x registered (with X being the assigned handset number). The handset will then synchronise data with any other registered handsets, e.g. contacts, speed dials, handset names and text messages.

Registering another make of handset to your Advanced Phone base

If you want to register another make of handset (i.e. not a Advanced Phone handset) to your Advanced Phone base you will need to follow the Registration instructions that

came with the handset rst and

then continue with the base part of the registration procedure (as shown in point 4 of Register an additional handset). Please note that registering other types of handset will only provide limited compatibility i.e. you may only be able to make and receive calls on the additional handset.

De-register a handset

1. Select Menu, scroll down using button to display Settings

the and press Select.

2. Press

Registration and press Select.

to highlight

Using additional handsets

3. Press to highlight Deregister handset and press Select.

4. Press

or to highlight the handset you wish to de-register and press Select.

5. If the system PIN is not 0000 then you will be prompted to enter it, then select OK. If it is 0000, you will continue straight to point 6.

6. The display will show Deregistering handset and once

successful the display will conrm

the handset has been de-registered.

Make an internal call between handsets

If you have more than one handset registered to the base, you can make internal calls between two handsets.

1. Press

, then press to scroll through and display the handset you want to call, then press

2. The receiving handset will ring and your handset name will be presented on the screen. To answer they need to press

. If it is not answered after 30 seconds, the call will end automatically.

Transfer a call

You can transfer an external call to another handset registered to the base.

1. During a call, select Options, then press

to highlight Transfer call

and press Select.

2. If you have one other handset it will ring, if you have more than one other handset you can press

to highlight the handset you want, then select Call and it will ring. Your external call will be put on hold.

3. When the other handset answers you can announce the call and then select Transfer or press to transfer the call.

Hold a 3-way call

Using your handset, you can hold a 3-way call with two external callers. Or, you can hold a 3-way call between 2 internal handsets and 1 external caller. Once the 3-way call is in progress other handsets registered to the base can join the call by pressing

1. During a call, select Options. Multi call is highlighted, press Select.

2. Enter the number you want to

call or press

and scroll to the internal handset you want and then press

call is answered, the rst external

to call. When the second

caller will be put on hold.

3. Select Join and all callers will be joined in a 3-way call.

Menu map

Answer Phone View messages* Messages Play all

Delete message

Save number

Send text

Delete old msgs

Outgoing msg Ans. & record Record message

Answer only Play message

Use default msg

Record memo

Answer mode Answer on/o On or O

Answer mode

Settings Ring Delay Answer only Ring Delay

Text alert On/O

Ans. & record Max. msg length (1-3 minutes)

Call screening Handset (On or O)

Auto on/o On/O

Remote access On/O

Ring Delay Answer only Ring Delay

Answer & record

Ans. & Rec or Answer only

Answer & record Ring Delay

Message alert (On or O)

Base (On or O)

Change PIN

Ring Delay

(2-10 Rings or Time saver) (2-10 Rings or Time saver)

*If a message has been left on the answer machine.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Menu map

Call control BT Call Blocking Blocking settings On/O

Blocking mode

Announce msg Record name

Play message

Use default msg

Block numbers Add number

Area codes

Delete all

Allow numbers Add number

Delete all

Do Not Disturb On/O

VIP calls

Outgoing calls Mobile calls

International

Premium rate

All dialled calls

VIP list Add VIPs

Remove VIPs

VIP ringtone

Change PIN

Clock/Alarm Alarm Alarm (O, On once, On daily, Mon to Fri, Sat & Sun)

Time

AM/PM

Melody (Melody 1-15)

Time and date Time

AM/PM

Date

Time format (12 Hours or 24 Hours)

Menu map

Text Messages Write Message

Inbox

Drafts

Sent folder

Templates Please Cal.., I’ll be th.., What time.., I’ll call.., Happy Birt..)

Settings Message alert (On or O)

Service centres

Re-register

Speed Dial List 1–9 (Edit or Delete)

BT Calling Features Call Diversion All calls

When busy (Set up, Cancel, Check status)

Not answered

Cancel Ringback

Call Waiting (Turn on, Turn o, Check status)

Settings Sounds Ringing External call Melody (1-15)

Alert tones Voice message (On or O)

Handset tones Keypad tones (On or O)

Display Contrast Level 1-5

Handset name

Call settings Auto answer (On or O)

Auto end calls (On or O)

Auto join calls (On or O)

First ring (On or O)

(Send centre or Receive centre)

Internal call Melody (1-15)

Announced calls Melody (1-15)

Volume Level (1-5)

Text message (On or O)

Conrmation (On or O)

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

Menu map

Settings (cont.) Base settings Ringing Ringtone (Melody 1-5)

PBX Code Volume (Ringer O or Level 1-5)

S/Ware version

Registration Register

De-register (Handset 1-5)

Change Sys. PIN

Reset H/set settings

Base settings

Clear user data

Contacts

Accessed by pressing the

button

then Options

Calls list

Accessed by pressing

Add contact

Edit contact

Delete

Memory status

Play message*

Save number

Allow number

Block/Unblock number

Delete call

Send text

Delete all

*If a message has been left on the answer machine.

Help

Cannot make calls or receive calls, phone doesn’t ring or ‘Line cord error’ is displayed on the handset screen

This may be due to several factors. Please try the following tests in order.

• First, ensure that you’re using the line cord that was supplied with the phone. Your existing line cord may not be suitable.

• Check that both ends of the supplied line cord are connected securely.

• Check that the power is on and that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.

• Ensure that the batteries are charged.

• Conrm that the ringer is not switched o on either the handset

or the base. See pages 44 and 45.

• Check if call divert is activated on the line.

• Check your BT Call Blocking settings. See Page 23.

• Make sure the handset is registered to the base. See page 53.

• Disconnect the batteries, line cord and mains power, wait for 10 minutes, then reconnect and try again.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

If you’ve checked the above and still cannot make or receive calls, your phone doesn’t ring or ‘Line cord error’ is displayed on your handset, please try the following tests in order:

• If the line cord isn’t connected to the telephone master socket (usually the one nearest to the front door), test it in the master socket without

any adapters, lters, splitters or

extension cables. If the problem clears there may be a problem with your internal wiring between the telephone sockets it may be that

the adapter, lter, splitter or the

extension cable the phone was connected to is faulty.

• Try connecting another known working telephone to the telephone line socket. If you cannot make or receive calls on another known working telephone either, please contact your service provider for the line to be checked.

• Try testing your telephone on a

telephone line in a dierent property

(e.g a neighbour’s or a friend’s line). This will also help verify whether the phone or line is at fault.

Help

Interference, noise or poor speech quality

This may be due to several factors. Please try the following tests in order:

• Ensure that your main base is not placed close to any electrical or metal appliances.

• If you have a broadband service, on most broadband lines, an adsl

lter is required. Please try the phone with adsl lters installed in all

the sockets that are in use. Please go

to bt.custhelp.com/app/answers for instructions on installing adsl lters,

or call 0800 111 4567.

• If your phone is already attached

to the lter, it may be that the lter is faulty. Please try another lter

• If the line cord is not connected to the telephone master socket (usually the one nearest to the front door), test it in the master

socket without any adapters, lters,

splitters or extension cables. If the problem clears there may be a problem with your internal wiring between the telephone sockets

it may be that the adapter, lter,

splitter or the extension cable the phone was connected to is faulty.

• Try testing your telephone on a

telephone line in a dierent property

(e.g a neighbour’s or a friend’s line). This will help verify whether the phone or line is at fault.

Phone doesn’t seem to get a very good range

Conditions such as the construction

of the building in which the base/

handset is placed including the wall material and thickness of walls can

aect the range. Please ensure that:

• your main base is not placed close to any electrical or metal appliances.

• the distance between the base and handset is obscured by as few walls as possible.

• try placing your base in another location of the property

Handset continually displays ‘Searching’ on the screen

If the handset displays ‘Searching’ on the screen, this indicates that the handset has lost its link with the base. Please try the following tests in order:

• Conrm that the power lead has

not been inadvertently disconnected from the base.

• Ensure that the handset batteries are correctly installed and are fully charged.

• Ensure that the handset and base

Help

are within range of each other.

• Disconnect the batteries and mains power, wait for 10 minutes, then reconnect and try again.

Answering machine doesn’t record messages

• Check that the power is on and that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.

• Check that you have the answering machine turned on to receive messages.

• If you have BT 1571 or a voicemail service from your network provider, please make sure that answer delay on your answer machine is set to answer before the voicemail service.

• Disconnect the batteries, line cord and mains power, wait for 10 minutes, then reconnect and try again.

If you’ve checked the above and still your answering machine does not record messages, please try the following tests in order:

• If the line cord is not connected to the telephone master socket (usually the one nearest to the front door), test it in the master

socket without any adapters, lters,

splitters or extension cables. If the problem clears there may be a problem with your internal wiring between the telephone sockets

it may be that the adapter, lter,

splitter or the extension cable the phone was connected to is faulty.

• Try connecting another known working answering machine telephone to the telephone line socket. If your answer machine doesn’t record messages on your other known working answering machine telephone either, please contact your service provider for the line to be checked.

• Try testing your telephone on a

telephone line in a dierent property

(e.g a neighbour’s or a friend’s line). This will also help verify whether the phone or line is at fault.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

General information

Caution

Important

This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched phone networks and private switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you might nd that the

handset batteries run out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

1. Open the battery compartment cover.

2. Lift the batteries out and remove them. Replace with two new AAA Ni-MH 750mAh rechargeable batteries.

3. Replace the battery compartment cover.

Don’t immerse batteries in water,

throw them into a re or dispose of

them with ordinary domestic refuse. BT accepts no responsibility for damage caused to your Advanced Phone by using any other types of batteries. There is a risk of explosion if incorrect batteries

are tted.

Safety

• Only use the power supply suitable for the Advanced Phone. Using an unauthorised power supply will invalidate your guarantee and may damage the phone. The item code for the base mains power supply is 090713. If you’ve bought a multiple pack, the item code for the charger mains power supply is 090713.

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available by calling Discom on 0800 9808 999*.

• Don’t open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 145 6789* for all repairs.

General information

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice

from a qualied expert be sought

before using this product in the

vicinity of emergency/intensive care

medical equipment.

• It is recommended that if you

have a pacemaker tted you check

with a medical expert before using this product.

• Your product may interfere with other electrical equipment, e.g. TV

and radio sets, clock/alarms and

computers if placed too close.

• It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a re.

There is a serious risk of explosion

and/or the release of highly toxic

chemicals.

Cleaning

Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on any surface susceptible to heat damage.

• Do not stand your product on carpets or other surfaces which

generate bres, or place it in locations preventing the free ow of

air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to

re, explosive or other hazardous

conditions.

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during an electrical storm.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

General information

How to recycle your equipment

The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin.

It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground. You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Warning

You won’t be able to call 999 from this phone if there’s a power cut, so make sure you’ve got another way to call for help in an emergency.

Radio Equipment Directive Declaration of Conformity

Hereby, British Telecommunications plc declares that the radio equipment type Advanced Phone Telephone (090638, 090639, 090640, 090641) is in compliance

with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

bt.com/producthelp

Radio transmission information

Frequency range

1881.792 – 1897.344MHz

Max power

172.98mW 22.38dBm

Operating temperature

0°C to 40°C.

Guarantee

Your Advanced Phone is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Advanced Phone or any component thereof, (other than batteries),

which is identied as faulty or below

standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

General information

Guarantee conditions

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee doesn’t cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not aect

your statutory rights.

Within the 12 month guarantee period

Prior to returning your product, please read the Help section beginning on page 59 or contact the Advanced Phone Helpline on 0800 145 6789. Additional answers to frequently asked questions are available from

bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note

you will need the FRA number before returning the product. This

does not aect your statutory rights.

Outside of the 12 month guarantee period

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the phone network. We recommend that you contact BT’s recommended repair agent Discount Communications on 0800

980 8999 or a local qualied

repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.

If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp

General information

Technical details How many phones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Advanced Phone has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not

ring. With dierent telephone types

there is no guarantee of ringing, even when the REN is less than 4. Any additional handsets and chargers that you register have a REN of 0.

Connecting to a switchboard Switchboard compatibility

This telephone may be connected to most types of switchboard, however in the event of any diculties, consult your switchboard Service Provider.

Recall (R)

Recall is used when connected to

certain switchboards/PBXs and some

BT Calling Features, or those services available via your network provider. The Advanced Phone supports timed break recall but not earth loop recall.

Ofces worldwide

The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply.

Available in other formats including braille, large print or audio CD. If you would like a copy, please call 0800 145 6789*.

* Calls made from within the UK mainland network and mobile networks are free. International call costs may vary.

Advanced Phone (10/17) Issue 1

British Telecom Advanced Phone with 100 call blocking and answer machine User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual