QUESTIONS AND ANSWERS.............................................................. 20
How to Avoid False Alarms
Av oiding false alarms is critical to better monitoring service and preventing
false alarm fines from your local municipality. Below are tips to help you
receive better alarm response.
• Select the seven day training per iod on your Emergency Information
Schedule.
• Select the “standard” procedure for intr usion alarms on the Emergency
Information Schedule.
• Make sure everyone in your house knows how to use the alarm system.
They should all know a valid three-digit code and the codeword. Notify
Brink’s if you are going to sell or rent your home, so we can assist the
new residents.
• Cancel all accidental alarms by entering your three-digit code, then press
CANCEL. (You can also cancel accidental alarms in reverse order by
first pressing CANCEL then entering your three-digit code.) See page 10
for more details.
• Test the system each week and promptly notify Brink’s Customer Service
of any problems at 1-800-445-0872. Customer Ser vice is available 24
hours a day, seven days a week.
• If you experience any unexplained false alar ms, immediately contact
Brink’s Customer Service.
• If you are going to fumigate your home or do any other work, which will
create a large amount of dust, completely cover all motion detectors and
smoke/heat detectors. (Don’t forget to uncover the smoke detectors and
motion detectors when you are finished.) Excessive smoke from cooking
or the fireplace can also cause a false fire alarm.
• If you know the motion detector is the cause of your false alarms, you
may turn the system on with the motion detector off. To do this, follow the
steps described on page 11 of this manual. Promptly notify Brink’s
Customer Service for further assistance.
• If you get an indoor pet after the alarm system is installed, you should
contact Brink’s Customer Service. A service call may need to be scheduled
to adjust the motion detector.
• The motion detector can detect movement of balloons, plants, cur tains
and other decorations. Be sure air currents do not cause movement of
these items in the area covered by a motion detector.
1
The Brink’s Home Security Standard System
1. One Master Control Panel - This device
processes information sent to it by all the other
components of the system. When an alarm is
tripped, the master control panel interprets the
signal and sends a message to the Brink’s
Monitoring Center. This message is sent over
telephone lines. This panel also contains a backup
battery in case your home loses power. You should
not open the cover to the master control panel
unless instructed to do so by a Brink’s
representative.
2. One Keypad - This keypad is used to turn the
system on and off and to use other system options.
It also includes three emergency panic buttons police, fire, and medical (See note on page 7.),
which can be used if emergency assistance is
needed. When pressed, the police and fire buttons
will cause the siren to sound. When the medical
button is pressed, the keypad beeps , but the siren
does not sound. In all cases, an alarm signal is
sent to the Brink’s Monitoring Center. (Fire buttons
are not available in commercial installations.)
3. Two Door/Window Sensors - These sensors
are placed in or on the frame and body of each
door or window to be protected. If the protected
door or window is opened while the system is on,
an alarm will trip, and an alarm signal will be sent
to the Brink’s Monitoring Center.
4. One Motion Detector - This device is used to
detect motion on the inside of your house. If
someone enters the area covered by the motion
detector while the system is on, an alarm will trip,
and an alarm signal will be sent to the Brink’s
Monitoring Center.
2
5. One Siren - This device sounds a warning
when the alarm system is tripped. The siren is
designed to be located inside the house to frighten
intruders. It may also sound when using other
special features.
6. One Pow er Transformer - This de vice connects
the alarm system to the electricity in your home. It
is plugged into a regular (110V AC) electrical outlet.
7. One RJ-Block & Dialer Cable Connection This device connects the alarm system to the
phone line in your home. The phone line is used to
send alarm signals to the Brink’s Monitoring
Center.
8. One “Protected by Brink’s Home Security” yard
sign - This high visibility sign warns potential
intruders that the premises is protected by a Brink’s
security system.
9. Window Stickers - You will be provided with
several “Protected by Brink’s Home Security”
window stickers. These stickers also warn potential
intruders that the premises is protected by a Brink’s
security system.
Optional Equipment
You may purchase additional keypads, door and/
or window sensors, motion detectors, and sirens
to meet your desired security needs. The f ollowing
optional equipment is also available:
1. Smoke/Heat Detector - This de vice is designed
to detect smoke and dangerously high heat.
(Not available in commercial installations)
2. Heat Sensor - This device detects dangerously
high heat. It is designed to be located in attics and
garages or near furnaces.
(Not available in commercial installations.)
3
3. Glass Breakage Detector - This device detects
the sound of breaking glass. It is designed to
protect window areas.
4. Wireless Emergency Button - This hand-held
emergency button can be programmed to send
either a police emergency signal or a medical
emergency signal. When pushed, the button will
cause the system to contact the Brink’s Monitoring
Center, and in the case of police alarms, sound
the system’s siren.
(Batteries must be periodically replaced.)
NOTE: Other optional equipment is availab le. F or information, please
call Brink’s Customer Service at 1-800-445-0872. Customer Service
is available 24 hours a day, 7 days a week.
4
DESCRIPTION OF THE KEYPAD
DCU-500 Keypad
1. ON Light7. Emergency Panic Buttons
2. Instant LightFire
3. Motion Off Light
4. System Ready Light
5. Power Light8. Cancel Alarm Button
6. Trouble Light9. Motion Detector Off Button
10. ON Button
Medical
Police
5
Operating the Brink’s System
NORMAL OPERATION MODE
When the system is turned on, all interior and exterior intrusion sensors
are turned on; allowing time to enter and exit designated doors.
Designated Entry/Exit Doors
Designated entry/exit doors should be only those doors you use most
frequently to enter and exit your home.
Upon entering a designated entry/exit door, the system will sound a tone
from the keypad as a reminder to turn the system OFF. A standard delay
period of 40 seconds allows time to enter a valid user code. If you do not
turn the system off during this delay period, the siren will sound and an
alarm signal will be sent to the Brink’s Monitoring Center. If this happens,
enter your user code, then press CANCEL to silence the siren and cancel
the alarm signal.
When turning the system ON, the system allows a standard delay period of
80 seconds to exit and close a designated door. If you exit and securely
close your door within this delay period, the system will not sound the siren
or send an alarm signal to the Brink’s Monitoring Center. When ON, the
system is ready to detect intrusion in all protected areas.
Turning the System ON
1. Before turning the system ON, close all doors and windows and verify
that the green ready light is on. (If NOT see page 9.)
2. Press ON.
3. The red ON light located on the upper left side of the keypad will begin
to flash, showing the system is ON and the delay period to exit has
begun.
4. Exit promptly (If the red ON light becomes steady, the standard 80-
second delay period has expired. If y ou open a door now, the alarm will
trip. Turn the system off with your user code and start over.)
6
NOT READY STATUS
1. If the green ready light is not on and you press ON, the pad will sound
multiple tones to alert you that the system cannot be turned on.
2. Push and hold the “7” key for 3 seconds. The keypad lights will light up
except the zone or zones that are not secured. Then secure the identified
door, window, or area.
1 = Zone 1 3 = Zone 3 5 = Zone 5
2 = Zone 2 4 = Zone 4 6 = Zone 6
3. Check to see if the green ready light is on. If the green ready light is on,
proceed to turn the system on.
4. If the green ready light is still off, press and hold the “1” key f or 3 seconds.
5. Enter the zone number that showed not ready in step 2 by pressing the
corresponding number on the keypad. (This procedure “bypasses” the
identified zone.)
6. The green ready light will flash on and off repeatedly while a zone is
bypassed. When the system is turned on then off, all bypassed zones
are restored automatically.
7. You may proceed to turn the system on with the trouble zone bypassed.
CAUTION: THE ZONE YOU BYPASSED WITH THIS PROCEDURE
WILL NOT BE PROTECTED. Please call Br ink’s Customer Service at
1-800-445-0872 for assistance. Customer Service is available 24 hours
a day, 7 days a week.
TURNING THE SYSTEM OFF
1. Enter by one of the designated doors. When you open the door, the
system will sound a tone to remind you to turn the system off.
2. Turn the system off by entering your user code. Each key will sound a
short beep when pressed.
3. The red ON light will go out when the system is turned OFF. You must
enter the proper code within the standard 40 second delay period to
prevent sounding an alarm.
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