Luna
Instruction
Manual
010 MR-Instruction Manual.indd Spread 1 of 30 - Pages(1)010 MR-Instruction Manual.indd Spread 1 of 30 - Pages(1) 13/07/2015 17:35:4013/07/2015 17:35:40
Trouble-shooting
Luna
Installation
3.1 Installation Guidelines
3.2 Fixing from Below
3.3 Fixing from Above
3.4 Fixing to a Freestanding Base
3.5 Luna Case installation
Modifying
your
Installation
5.4 Adding Luna Cases
5.2 Removing RFID Fobs
5.1 Adding RFID Fobs as part of an Access Pack
5.3 Adding Luna Docks
Operation
Safety
Guidelines
Product
Family
Explained
3
2
4
5
6
1
2.1 Luna Case Close-up
2.2 Luna Dock Close-up
2.3 Luna Freestanding Base
2.4 Luna RFID Fob Close-up
2.5 Luna Access Pack (5)
2.6 Luna Access Pack (10)
4.1 Dock & Lock
4.1.1 First Start up
4.1.2 Docking
4.1.3 Undocking
4.2.1 First Start up
4.2.1 Docking & undocking
4.2 Dock & Go
010 MR-Instruction Manual.indd Spread 2 of 30 - Pages(2)010 MR-Instruction Manual.indd Spread 2 of 30 - Pages(2) 13/07/2015 17:35:4913/07/2015 17:35:49
If you have any queries, please contact our
Customer Care Team.
© 2015 Bouncepad Spotspot Ltd. All rights reserved.
www.bouncepad.com
Your Luna device should be installed and treated with care. The information
below has been provided in the interest of safety, and to help you create a safe
and successful installation.
• Before installing or using the product, first read this instruction manual in full.
• Only install and use the product as described in this instruction manual.
• For users of the installed product, ensure that they have also read the
instruction manual, or have otherwise been made aware of the operational
instructions of the product.
• DO NOT use a power supply other than the one supplied with the product.
• DO NOT install the product outside, or where it may be exposed to humidity,
moisture, liquids, excessive low or high temperatures, mechanical shock or
direct sunlight.
• DO NOT install in a low temperature environment as moisture could form
inside the device, which may damage the electronics.
• DO NOT install in a high temperature environment as electronics and plastic
parts may be damaged.
• DO NOT allow dust, dirt, food or drinks to be spilt on the unit, as this may
damage the electronics and mechanics.
• DO NOT use harsh chemical cleaners or solvents or detergents to clean the
product. Wipe carefully with a soft dry cloth to clean.
• DO NOT attempt to open the product, except for the opening of the tablet
enclosure as part of its operation. There are no user serviceable parts of the
product and unauthorised handling may damage the product and will void
your warranty.
• DO NOT dock or undock the device without taking care.
• DO NOT use excessive force when handling the product and avoid any
heavy impacts caused by dropping the product as this may cause damage
to the product.
Safety Guidelines 1
3
2
4
5
6
010 MR-Instruction Manual.indd Spread 3 of 30 - Pages(58, 3)010 MR-Instruction Manual.indd Spread 3 of 30 - Pages(58, 3) 13/07/2015 17:35:4913/07/2015 17:35:49
Luna has two types of Dock, Luna Lock and Luna Go.
Luna Lock Docks lock down your Luna Case when docked, and can be
unlocked using an encrypted contactless RFID key fob.
Luna Go Docks retain your Luna Case when docked, and can be
released simply by lifting the Case from the Dock.
Both dock types seamlessly charge the tablet, whilst the Case is docked.
3
1
4
5
6
Product Family Explained2
010 MR-Instruction Manual.indd Spread 4 of 30 - Pages(4, 57)010 MR-Instruction Manual.indd Spread 4 of 30 - Pages(4, 57) 13/07/2015 17:35:4913/07/2015 17:35:49
If adding additional RFID Fobs as part of an
Access Pack, go to section 5.1.3 now.
If only using one RFID Fob with your
installation, go to 6.6.4.7
Click
J
The first RFID Fob registered to
the Luna Dock acts as the master
RFID Fob.
If using multiple RFID Fobs per
Dock as part of an Access Pack,
keep this master Fob safe.
Click
I
Or
6.6.4.5
6.6.4.7
6.6.4.6
Luna Case
A
*Tablet not
provided
Tablet Front
Camera Access
Case Charging
ContactsDocking Pin Recess
3.5mm Audio Port
Tablet Home
Button AccessCase Status Light
Tablet Power Push Button
Case Tablet
Access Lock
Dock Cable
Charging Contacts
Docking Pins
DC Connector
3.5mm Audio Jack
USB Plug
Luna Dock
B
Dock Power Light
2.1
Luna Case Close-up
2.2
Luna Dock Close-up
3
1
4
5
6
2
010 MR-Instruction Manual.indd Spread 5 of 30 - Pages(56, 5)010 MR-Instruction Manual.indd Spread 5 of 30 - Pages(56, 5) 13/07/2015 17:35:4913/07/2015 17:35:49
Presenting a valid Fob releases the Luna Case from
the Dock.
RFID Fobs are only required for the Luna Lock Docks.
One master RFID Fob is supplied with each standard
Luna Lock.
If requiring multiple RFID Fobs please contact our
Client Service Team to order additional Access Packs.
Blurb about easy installation - consult
marketing.
RFID Fob
C
Luna Dock
B
Luna Freestanding Base
S
Security Cable
V
Dock Cable
2.4
2.3
Luna RFID Fob Close-up
Luna Freestanding Base
3
1
4
5
6
2
The Luna Case Status Light will be Blue when ready to
accept your RFID Fob.
Dock your Luna Case into the rebooted and
recalibrated Dock.
When your RFID Fob has been successfully
registered, the Case Status Light will Flash White,
whilst the Luna Dock will Flash White and Beep once.
Touch the RFID Fob over the Luna Case Status Light
to begin Fob registration.
6.6.4.2
6.6.4.3 6.6.4.4
6.6.4.1 Single Fob Registration
010 MR-Instruction Manual.indd Spread 6 of 30 - Pages(6, 55)010 MR-Instruction Manual.indd Spread 6 of 30 - Pages(6, 55) 13/07/2015 17:35:5213/07/2015 17:35:52
Go to section 6.6.4 if the Luna Dock was not
removed from its Mounting Plate to allow for
Hard Reset.
If the Dock was removed from its Mounting
Plate to allow for resetting, go to section
6.6.3.6 to re-install the Dock to its Mounting
Plate.
Locate your Luna Dock onto its Mounting Plate
Slide the Luna Dock into its locked position.
K
Tighten to: ##Nm
Go to 6.6.4 to re-registering your RFID Fob to
the Dock.
6.6.3.5
6.6.3.7
6.6.3.6
6.6.3.8
Your unique RFID Fob batch numbers are transferred to a Luna
Dock using the Micro USB Dongle, that comes with your Access
Pack.
RFID Fob numbers are encrypted.
1x Micro USB Dongle
H
5x RFID Fobs
C
1x Micro USB Dongle
H
10x RFID Fobs
C
Your unique RFID Fob batch numbers are transferred to a Luna
Dock using the Micro USB Dongle, that comes with your Access
Pack.
RFID Fob numbers are encrypted.
2.5
2.6
Luna Access Pack (5)
Luna Access Pack (10)
3
1
4
5
6
2
010 MR-Instruction Manual.indd Spread 7 of 30 - Pages(54, 7)010 MR-Instruction Manual.indd Spread 7 of 30 - Pages(54, 7) 13/07/2015 17:35:5413/07/2015 17:35:54
2
1
4
5
6
Luna Installation3
3x Beep
20
sec
Depress
button for
Carrying out a Hard Reset will completely
erase the entire registry of RFID Fobs
recognised by the Dock being reset.
It will be necessary to re-register your RFID
Fobs to this Dock.
Wait 60 seconds for the Dock to boot up
and calibrate - do not attempt to dock a
Luna Case during this time.
6.6.3.1 Hard Reset 6.6.3.2
6.6.3.3 6.6.3.4
010 MR-Instruction Manual.indd Spread 8 of 30 - Pages(8, 53)010 MR-Instruction Manual.indd Spread 8 of 30 - Pages(8, 53) 13/07/2015 17:35:5613/07/2015 17:35:56
Undock the docked Luna Case.
Wait 60 seconds before docking a Luna Case
into the Dock.
If the Luna Dock was removed from its
Mounting Plate to access the Reset Button, go
to 6.6.3
2x Beep
10
sec
Depress
button for
If you removed the Dock from its Mounting
Plate go to section 3.3.10 to re-install the Dock
to onto its Mounting Plate.
6.6.2.2
6.6.2.3
6.6.2.1 Medium Reset
Avoid positioning your Luna directly below
bright lights to reduce screen glare.
The Luna Dock and Luna Case is designed for use and
installation inside only.
Do not install the unit outside, or expose it to extreme
environmental conditions.
www
Ensure that a secure and strong Wifi connection is
available if your tablet requires Internet access.
3.1
Installation Guidelines
3.1.1
3.1.2 3.1.3
2
1
4
5
6
3
010 MR-Instruction Manual.indd Spread 9 of 30 - Pages(52, 9)010 MR-Instruction Manual.indd Spread 9 of 30 - Pages(52, 9) 13/07/2015 17:35:5713/07/2015 17:35:57
If your installation site allows it, we recommend
following the Fixing from Below guide and routing the
Luna Dock Cable below your surface ###.
Route the Luna Dock Cable within cable trunking for
additional protection.
We recommend not installing your Luna within reach
of small children - especially a Luna Go.
Consider the distance to an available power
supply socket. The Dock Power Cable is 1.5m in
length.
Consider how your staff or customers will interact
with the Luna Case when installing multiple units close
together - can they be easily accessed for docking
and undocking?
3.1.4
3.1.6
3.1.5
3.1.7
2
1
4
5
6
3
Ensure the correct reset level is
used .
The appropriate reset level will be
highlighted by the Troubleshooting
flow charts.
The level of reset will dictate what
is necessary to return the Dock to its
correct operating state.
There are three Dock reset levels, which are
required for resolving specific problems:
Perform a Soft Reset when:
• ###
Perform a Medium Reset when:
• ###
Perform a Hard Reset when:
• ###
1x Beep
5
sec
Depress
button for
Wait 60 seconds before docking a Luna Case
into the Dock.
If the Luna Dock was removed from its
Mounting Plate to access the Reset Button, go
to 6.6.3
6.6
6.6.1.1
Reset Options
Soft Reset
6.6.1.2
010 MR-Instruction Manual.indd Spread 10 of 30 - Pages(10, 51)010 MR-Instruction Manual.indd Spread 10 of 30 - Pages(10, 51) 13/07/2015 17:35:5913/07/2015 17:35:59
K
Dock Reset Button
Ensure the correct reset level is used .
The appropriate reset level will be
highlighted by the Troubleshooting flow
charts.
The level of reset will dictate what is
necessary to return the Dock to its correct
operating state.
6.5.5 6.5.6
6.5.7
The recommended minimum surface thickness for
Fixing from Above is ###mm.
You can route the Luna Dock Cable below if required.
Maximum
###mm
Minimum
###mm
The recommended maximum surface thickness for
Fixing from Below is ###mm.
Minimum
###mm
Minimum
###mm
Minimum
###mm
Minimum
###mm
Docks must be mounted with at least
these minimum distances between
them.
Installing multiple units closer to each
other than this may result in being
unable to dock or undock your Luna
effectively.
Where possible, we recommend
routing the Luna Dock Cable
underneath your mounting surface.
3.1.10
Horizontal Surface Mounting Guidelines
3.1.8 3.1.9
2
1
4
5
6
3
010 MR-Instruction Manual.indd Spread 11 of 30 - Pages(50, 11)010 MR-Instruction Manual.indd Spread 11 of 30 - Pages(50, 11) 13/07/2015 17:36:0213/07/2015 17:36:02
Minimum
###mm
Minimum
###mm
Minimum
###mm
Docks must be mounted with at least
these minimum distances between
them.
Installing multiple units closer to each
other than this may result in being
unable to Dock or Undock your Luna
effectively.
We do not recommend using this
mounting option if installing Luna Go.
Where possible, we recommend
routing the Luna Dock Cable behind
your mounting surface.
3.1.11 Vertical Surface Mounting Guidelines
2
1
4
5
6
3
It is only possible to reset the Luna Dock whilst
it is powered.
Dock Reset Button
Fixing from Below or Fixing from Above
Freestanding Base
*Proceed to 6.5.4 if you installation does
not allow access to the Dock Reset Button
from below your installation surface.
Rest the Freestanding Base on a soft surface
to prevent damage to the assembly. The
Rear Dock USB Cover doesn’t need to be
removed to reset the Dock.
or
JI
Ensure the correct reset level is used .
The appropriate reset level will be
highlighted by the Troubleshooting flow
charts.
The level of reset will dictate what is
necessary to return the Dock to its correct
operating state.
Dock Reset Button
Only follow if there is no access to the
Dock Reset Button from below your
mounting surface.
6.5.1
Dock Reset Access
6.5.2
6.5.3 6.5.4
2
3
4
5
1
6
010 MR-Instruction Manual.indd Spread 12 of 30 - Pages(12, 49)010 MR-Instruction Manual.indd Spread 12 of 30 - Pages(12, 49) 13/07/2015 17:36:0313/07/2015 17:36:03
2
3
4
5
1
6
Tape
Measure
Pencil Drill
5mm
Drill bit
7mm
Spanner
Phillips #2
Driver bit
Socket
Driver
20mm
Drill bit
Maximum
###mm
Luna Dock
B
Q
M4 40mm
Countersunk
Screws
x5
O
M4
Nylocs
x5
P
M4
Spring
Washers
x5
Mounting
Plate
M
Clamping
Plate
N
T10
Security
Driver
Bit
L
J
Open
Dock USB
Cover
I
Closed
Dock USB
Cover
K
x2
M3 6mm
Torx Pin
Security
Screws
3.2 Fixing from Below
In the Dock & Fixings Box
Tools required
2
1
4
5
6
3
010 MR-Instruction Manual.indd Spread 13 of 30 - Pages(48, 13)010 MR-Instruction Manual.indd Spread 13 of 30 - Pages(48, 13) 13/07/2015 17:36:0513/07/2015 17:36:05
5mm
Drill bit
Customer
Facing
N
*If mounting on vertical
surface and routing cable
downwards.
*If mounting on horizontal
surface.
*If mounting on vertical
surface and routing cable
upwards.
Bottom Edge of Vertical Surface
*distance not representative of actual recommended measurement
Bottom Edge of Vertical Surface
*distance not representative of actual recommended measurement
N
N
3.2.1
3.2.3
3.2.2
3.2.4
2
1
4
5
6
3
2
3
4
5
1
6
010 MR-Instruction Manual.indd Spread 14 of 30 - Pages(14, 47)010 MR-Instruction Manual.indd Spread 14 of 30 - Pages(14, 47) 13/07/2015 17:36:0713/07/2015 17:36:07
2
3
4
5
1
6
20mm
Drill bit
N
5mm
Drill bit
N
3.2.5
3.2.7
3.2.6
3.2.8
2
1
4
5
6
3
010 MR-Instruction Manual.indd Spread 15 of 30 - Pages(46, 15)010 MR-Instruction Manual.indd Spread 15 of 30 - Pages(46, 15) 13/07/2015 17:36:0813/07/2015 17:36:08
Loading...