7. Frequently Asked Questions and Explanation and Terms Used
8. Warranty
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1. Sales and Service
At Boscop Inc., complete customer satisfaction is our number one goal. As such,
customer support is readily available to satisfy any need you may have. Whether it's sales
information, a service requirement or just general inquiry, you can be assured of a prompt
response to your need(s).
If you require technical assistance advice or parts please contact Boscop Inc. and ask for
the Service Department.
If you are a new or existing customer with a new installation in mind, our highly qualified
sales staff will custom tailor a product solution for "your" particular needs. Simply
telephone Boscop Inc. at 603-744-2188 and ask for sales assistance.
When a transaction is made towards the card reader the display on the register comes up as “Reader
Not Responding”.
Check to see if the cable is connected to the reader and the Datasym board located at the back of
the register.
Check to see if the card reader Parameter ID is set to 1.
When a transaction is made the register displays an error message of “Card Verify Error”?
Turn switch 2 on Bank A to the off position.
When trying to add value to a card the value is added and the card ejected but the register displays
“Card Not Present”?
Set the R\A for that key to Auto Media = YES, Media = CASH, Cashcard = YES.
The register displays a Lock message.
Ensure that a Cashier button is depressed or a cashier is logged in.
The reader does not display the Hello message.
Ensure that the reader is getting power from the outlet. Plug the unit into another outlet in
another room. Check the power cable for any broken wires. If the unit is found to be the
problem, consult an Boscop Inc. Technician.
How to remove a card jam from a reader.
Unplug the reader and remove the reader from its case and locate the white gears on the right
side when facing the front. Turn the gears counterclockwise until card comes out. For stubborn
jams follow procedure above put push down on the roller at the underside of the reader.
How are the parameter settings set?
Use the Command Card SET PARAMETERS.
Print Queue displays a communication error between the reader and PC.
Check the serial communication cable as well as the power cable of the reader.
Make sure that the ID # is set to 1 in the reader parameters.
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4. EXPLANATION OF TERMS USED IN SERVICE
Audit Report
Printer:
Card Format The format of the data on the card is referred to as card
Card Format: There are 2 card formats available. They are ASU format
Card Reader: Device that accepts the card, determines the value of the
Card Size
/ CR-50
/ CR-80:
Card Track: The location of the magnetic stripe on the card. The
An optional serial printer that can be attached to the
printer output jack on the main board. When the printer is
attached and the device is requested to print, a hard copy
of the account information will be printed. Refer to the
specific product manual for details.
format. Often the format is named after the company that
manufactures the readers that utilize it.
Some formats are named for card the issuing body such as
MONDEX or VISACASH. Many ASU readers can be
setup to read other formats of cards through settings and or
specific firmware revisions.
and OTHER format. If the system is using cards from a
competitor’s system, then set the format to OTHER. If the
original system was provided by ASU Systems, set the
format to utilize the high security ASU card format. Refer
to the specific product manual for details.
card and transfers the value of the card to the control
board or enables the copier, etc. When the transaction is
finished and the eject button is pushed, the Card Reader
writes the new value onto the card and returns the card to
the customer. The Card Readers used are the 10XX-YY-Z
Series where XX = application, YY = card size (CR-50 or
CR-80) and, in the case of CR-80, Z determines the track
position on the card that the magnetic stripe is located (2,
4, 5).
Two standard card sizes are the CR-80 (typical credit card
size – approximately 54 mm.) and CR-50 (narrower card –
approximately 44 mm.) These are standard sized based on
ISO standards.
locations are based upon ISO standards. Some common
tracks are 5.5, 2, and 4 and, in the case of CR-50, centered.
The advantage to the CR-50 centered track is the card can
be read/written from either end.
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Command Card
Switch
An internal DIP switch located on the top board of the
reader that must be set correctly to allow use of command
cards. This is typically switch 6 on bank A (front DIP
switch) and it must be in the ON position to allow
command cards. For security reasons THIS SWITCH
MUST BE TURNED OFF EXCEPT WHEN USING
COMMAND CARDS!!!!!!!
Command Cards
Control Cards
Set-up Cards
Command Cards are used by various readers to do
Administrative tasks. Some of these tasks include: Setting
parameters, Reading meters, Clearing meters, Encoding
cash or units onto user cards, and Logging in or out
operators. See Command Card Switch section for
important note.
Communication
See Serial Port Section
port
Control Cards
See Command Cards
Eject Button: User accessible button on the front of Card Readers to
indicate that the user wants the card returned. This button
is also used to set parameters and exit meter-reading
routines.
High Field: A magnetic data stripe with high coercivity in the range of
4000 oersted. This is a higher security medium that takes
a much larger magnetic field to encode. Typically, the
write CCT drives through a 15-ohm resistor. See Low
Field.
LED LCD
Display
The display used to show information on status etc to the
user. There are two main types used by ITC Systems.
LED (Light Emitting Diode) and LCD (Liquid Crystal
Display) are the proper names for these displays.
Low Field: A magnetic data stripe with low coercivity in the range of
400 oersted. This is a lower security medium equivalent
to a typical bankcard that can easily be affected by a
magnetic field. Typically the write CCT drives through a
220 to 330 ohm resistor. See High Field.
Machine ID#: An arbitrary number the operator can assign to the device
to track which unit is making what copies. This number
will be printed on the audit reports if an audit report
printer is used. This ID number is critical for POS cash
register use where it must be set to 1.
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Parameter
/ Option
/ Command:
Administrator settable variables to determine how the
system will function, values to be charged, card
compatibility, etc. These are either numerical values, ON
/ OFF, Yes / No, or similar choices.
Power Supply
Power Adapter
Transformer
A Class 2 device (wall plug type) that converts the 120
volt power supplied by the mains to a lower AC or DC
Voltage. This lower voltage (typically 9 to 24 volts) is
then utilized by the controller. Using a class 2 device
makes the product safer as there is no direct path to 120
Volts.
Printer Settings: Typically printers are used to obtain meter and audit
readings. To allow for maximum versatility, most printers
and many controllers have settable parameters include:
Baud Rate, Parity, Data Bits, Stop Bits, Null Characters,
etc. The settings of the printer and controller must match
for proper printout. See Null for explanation.
RAM: Random Access Memory where the parameters and meters
are stored. The device will have a battery on the board to
keep this data even though the device is unplugged from
the wall. Random values in the meters and parameters
indicate that the battery may have failed. Parameters
being lost or, in the case of Card Readers, changing to 65
XXX or 520 values indicates loss of battery back up. In
these cases, the first item to check is the battery voltage.
Receipt Printer The receipt printer is a small printer dedicated to printing
receipts for transactions as they take place. There are
receipt printers available for the 1040 plus and 1035.
ROM Code: This is the last digit in the ROM Group Code (see STX
Code for proper settings).
Serial Port
Communication
port
Key Account
Software
Some Devices (1040 Plus, 7500 1010 etc) have a built in
serial communication port to interact with a computer or
Audit Report Printer to report meter readings. Special
communications packages are also available for some
devices to upload and download information including
parameters, account information and meter readings. (i.e.
7500 & Key Account 1010 and Actors)
Set-up Cards See Command Cards
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Site Code: This is a unique code assigned to the location so only
cards at that location can be used. Site Codes are assigned
in groups called ROM groups (see ROM and STX). Up to
3 Site Codes can be set on each Coin-Op for different
pricing applications.
Smart Card: A card with a memory chip embedded in it to store data
instead of storing data on a magnetic strip. The smart card
has exposed terminals for data transfer to a Smart Card
Reader device. The data contained on the smart card is
encrypted according to the specific application.
Software /
Firmware:
The program that runs within the controller. Contained on
an EPROM (or, in some cases, a microprocessor), it can
be easily upgraded by exchanging the EPROM. NOTE:
EPROMS are very fragile and sensitive to static electricity
so handling precautions should be observed. The label on
the EPROM does not necessarily indicate the orientation
of the EPROM to the socket! Always double check that
the notch on the EPROM matches the notch on the socket.
STX Code: This is the first digit(s) in the ROM Group. This is set by
determining the start byte(s) of the ROM Group Code.
For example, in ROM Group C1A, the start byte is “C”.
This is entered in DECIMAL (i.e. 12) at the parameter
STX Code.
ROM Group STX Code ROM Code
B9A 11 9
C0A 12 0
C1A 12 1
C2A 12 2
E70 231 0
E71 231 1
40A 4 0
Transformer
See Power Supply section
Troubleshoot: To diagnose a specific problem or malfunction in a device
through the process of elimination of working functions
and components vs. non-working functions and
components through a logical, methodical approach and
process.
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Warranty
BOSCOP INC. – WARRANTY AND LIABILITY CONTRACT
By issuing a Purchase Order or contracting with Boscop Inc. to carry out the supply of products, clients
are accepting the terms of this Warranty and Liability Contract.
This document states the warranty and liability offered by Boscop Inc. on any products we manufacture or
services we provide for our clients.
Boscop Inc. shall not be liable for any direct, indirect and/or consequential damages or losses, including loss of
use, revenue, profit incurred by the client, its customers and/or any third party as a result of the use of the work
carried out by Boscop Inc. for the client, including any loss resulting from equipment failure or malfunctions,
design or programming errors or any other use of the work carried out in this contract. The client specifically
waives any claim or recourse it may have against Boscop Inc. in any of the above instances.
When Boscop Inc. is manufacturing equipment, the equipment to be manufactured will be an exact replication
of previously manufactured product, or the prototype, unless specified otherwise by the client, in writing.
Boscop Inc. warrants all parts of new equipment for 90 Days, from date of invoice or if warranty card is on file,
from date on card, against DEFECTIVE MATERIAL OR WORKMANSHIP, but not against damage caused
by accident, abuse, faulty installation, or improper operation.
Boscop Inc. will repair, or at its option, replace without charge, F.O.B. factory, defective parts returned to its
factory, transportation charges prepaid. Boscop Inc.’ obligation under this warranty is limited to repair or
replacement as stated herein.
Any changes in design or improvements added to the line of equipment shall not create any obligation to in stall
same on equipment previously sold and delivered to the client.
Any unauthorized alteration of, or addition to, articles of the contractors manufacture voids this warranty.
Equipment returned for Warranty repair must be accompanied by a copy of the Bill of Sale as verification of
Purchase date. Equipment returned without a Bill of Sale will be charged to the customer at the normal repair
rates.
Mail to Boscop Inc. at once. The warranty period begins on the date your equipment is put
into service, but is effective only if this card is filed with Boscop Inc..
Please Print:
Part # __________________ Serial No. ______________________ Date _______________________
Name of Owner _______________________________________________________________________
Address ________________________________ City _________________ Prov & Zip _____________
Street Location of Equipment _______________________________________________________ _____
City, Province & Zip ___________________________________________________________________
Purchased from (Dist.) ___________________________________________________________ ______
Address _______________________________ City _________________ Prov & Zip _______________
Installed On: POS Coin Laundry_______________Copier_________________Computer____________
Vending Installation________________Laser Printer_______________Other _____________________
WARRANTY REGISTRATION CARD
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