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Dishwasher
Lave Vaisselle
en Operating instructions
Guide d’Utilisation fr
9000953941 (0114)
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Congratulations and thank you from Bosch!
Thank you for selecting a Bosch dishwasher. You have joined the many
consumers who demand quiet and superior performance from their
dishwashers.
This manual was written with your safety and convenience in mind, and
the information contained herein is very important. We highly recommend that you read this manual before using your dishwasher for the
first time.
To learn more about your dishwasher and available accessories, as well
as many other top quality Bosch appliances, visit our web site at:
www.bosch-home.com/us (USA)
or
www.bosch-appliances.ca (Canada)
If you have any questions or comments, please contact us at: 1-800-944-2904
Table of Contents
Important Safety Instructions........................................................2-3
Dishwasher Components................................................................4-5
Dishwasher Setup..........................................................................6-7
Dishware Materials...........................................................................8
Loading the Dishwasher..................................................................8-9
Rack Accessories........................................................................10-11
Dishwasher Cycles and Options.......................................................12
Wash Cycle Information..................................................................13
Operating the Dishwasher...........................................................13-14
Care and Maintenance.....................................................................15
Troubleshooting Guide................................................................16-17
Customer Service............................................................................18
Warranty Information......................................................................19
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IMPORTANT SAFETY INSTRUCTIONS: Please READ
and SAVE this information
WARNING
Misuse of the dishwasher can result in serious injury or death. Do not use the dishwasher in any way
not covered in this manual or for any purpose other than those explained in the following pages.
Severe product damage and/or injury could result from the use of unqualified service technicians or
non-original replacement parts. All repairs must be performed by a qualified service technician using
only original equipment factory replacement parts.
Electrical shock or fire could result if the electrical supply for the dishwasher covered in this manual is
incorrectly installed or if the dishwasher has been improperly grounded. Do not use the dishwasher
covered in this manual unless you are certain the electrical supply has been correctly installed or the
dishwasher has been properly grounded.
Never use harsh chemicals to clean your dishwasher. Some chloride-containing products can damage
your dishwasher and may present health hazards!I
Only sanitizing cycles have been designed to meet the requirements of 6 for soil removal and sanitation
efficacy. There is no intention, either directly or indirectly, to imply that all cycles on a certified
machine have passed the sanitization performance test.
NOTICE
Never use steam cleaning products to clean your dishwasher. The manufacturer will not be liable for
the possible damages or consequences.
It is highly recommended for the end user to become familiar with the procedure to shut off the incoming water supply and the procedure to shut off the incoming power supply. See the Installation Instructions or contact your installer for more information.
NSF/ANSI 184 Certified residential dishwashers are not intended for licensed food establishments.
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WARNING: To reduce the risk of fire, electrical
shock, or serious injury, observe the following:
1 This dishwasher is provided with Installation Instructions and this Use and Care Manual. Read and
understand all instructions before using the dishwasher.
2 This appliance must be grounded to a metal, permanent wiring system, or an equipment grounding
conductor must be run with the circuit conductors and connected to the equipment grounding terminal or lead on the dishwasher. See the Installation Instructions included with this dishwasher
for more information on electrical requirements.
3 Use this dishwasher only for its intended function, which is the washing of household dishware
and kitchenware.
4 Use only detergents or rinsing agents recommended for use in a dishwasher, and keep them out of
the reach of children.
5 When loading items to be washed:
• Locate sharp items so they are not likely to damage the door seal.
• Load knives and other sharp utensils with their HANDLES UP to reduce the risk of cuttype injuries.
• Do not wash plastic items unless they are marked “dishwasher safe” or the equivalent.
For plastic items not so marked, check the manufacturer’s recommendations.
• Do not operate your dishwasher unless all enclosure panels are in place.
• Do not tamper with or override controls and interlocks.
6 Do not abuse, sit or stand on the door or dish racks of the dishwasher.
7 To reduce risk of injury, do not allow children to play in or on the dishwasher.
8 When children become old enough to operate the appliance, it is the legal responsibility of the par-
ents/legal guardians to ensure the children are instructed in safe practices by qualified persons.
9 Under certain conditions, hydrogen gas may be produced in a hot water system that has not been
used for two weeks or more. Hydrogen gas is explosive. Before using a dishwasher that is connected to a hot water system that has been unused for two weeks or longer, turn on all hot water
faucets and let the water flow from each for several minutes. This will release any accumulated
hydrogen gas. As the gas is explosive, do not smoke or use an open flame during this time.
10 Remove the dishwasher door to the washing compartment when removing an old dishwasher for
service or discarding.
11 To avoid floor damage and possible mold growth, do not allow wet areas to remain around or
under the dishwasher.
12 Protect your dishwasher from the elements. Protect against freezing to avoid possible damage to
the fill valve. Damage caused by freezing is not covered by the warranty.
13 This appliance must be grounded. In the event of a malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a path of least resistance for electric current. This
appliance is equipped with a cord having an equipment-grounding conductor and a grounding
plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can result in risk of electric
shock. Check with a qualified electrician or service representative if you are in doubt whether
the appliance is properly grounded. Do not modify the plug provided with the appliance, if it
will not fit the outlet, have a proper outlet installed by a qualified electrician.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause
cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause
birth defects or other reproductive harm.
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Dishwasher Components
SHX5ER55UC
A BC
SHX7ER55UC
A BC
NOTE: Buttons A, B and C are always to the immediate left of the display as shown above.
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Cutlery drawer
Upper rack
Upper rack spray arm
Tablet collecting tray
Bottom rack spray arm
Salt container
Bottom rack
Rinse agent dispenser
Detergent dispenser
Vent hole
Filter system
Wash Cycles Additional Features
Model Heavy Auto Normal Delicate Express
SHX5ER55UC X X X X X RackMatic X X X X
SHX7ER55UC X X X X X RackMatic X X X X X X
Adjustable
Upper Rack
Delay
Start
Extra Tall
Item
Sprinkler
Flip
Tines
Half Load
Option
InfoLight
Sanitize
Option
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Dishwasher Setup
Water Softening System
Your dishwasher requires soft water to ensure proper washing results
and is equipped with an internal water softening system. However, if
you have a household water softening system, the internal system provided is not needed.
For the water softening system to function properly, it will need to use
the dishwasher water softening salt. The amount of salt dispensed can
be set from “H:00” to “H:07”. Salt is not required at H:00 (this is the
default factory setting). The amount of salt required depends on the
degree of hardness of your tap water. See Table 1.
1 Open the door and turn the unit on using the [ON/OFF] button.
2 Hold down the “A” button (see page 4) and press [START] until
the display indicates “H:00”.
3 Release both buttons.
4 Press the “C” button to select the desired setting.
5 Save the selected setting by pressing [START] and close the door.
Using the water hardness test strip
Dip the test strip into tap water for a second. Shake
off excess water and wait approximately 1 minute
before comparing results.
After 1 minute
the test strip will
show you the
correct setting
0 H:00 no
1 H:00 no
2 H:02 yes
3 H:04 yes
4 H:06 yes
Setting of
internal
water
softener
Fill water
softener with
salt?
Salt
Refill the salt container, using a funnel to pour, right before turning on the unit
to ensure that salt overflow is immediately washed away. This prevents corrosion. See Figure 1.
1 Open the screw cap of the salt container.
2 Fill the container with water (only required when turning on the unit for the
first time).
3 Add dishwasher salt until the water is displaced and runs out.
4 Refill with salt as soon as the salt refill indicator is lit.
Warning: Never fill the salt dispenser with detergent. It will destroy the water
softening system. To prevent corrosion, refill with salt and immediately begin any cycle.
Note: Refill salt only when the “Refill Salt” LED or the salt refill symbol is lit.
Do not use salt tablets or any salt other than dishwasher water softening salt.
Figure 1
*
For more information about ordering salt please contact Customer Service.
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Detergent
Use only detergent specifically designed for dishwashers.
Note: To avoid dishwasher damage, do not use hand dishwashing products in
your dishwasher.
The dishwasher uses less water, therefore, less detergent is required. With
soft water, 1 tablespoon (15 ml) of detergent will clean most loads. The
detergent dispenser cup has lines that measure detergent (Figure 2) to 1
tablespoon (15 ml) and 1.75 tablespoons (25 ml). 3 tablespoons (45 ml) of
detergent will completely fill the detergent dispenser.
Note: If you do not know the hardness of your water supply, use 15ml of detergent. Increase the amount if necessary to the least amount required to get your
kitchenware clean.
Use the measuring lines in the detergent dispenser cup as a guide to measure the amount of detergent recommended in Table 2.
To Close:
• Place finger as shown in Figure 3.
• Slide door closed and press down firmly until it clicks.
To Open:
• To open the cover, push the button as shown in Figure 4.
• Cover will slide open.
Figure 2
3 Tbsp. Max.
1.75 Tbsp. (25ml)
1 Tbsp. (15ml)
Figure 3
Table 2- Recommended Detergent Amount
Wash Cycle
Heavy 3 tbsp (45 ml) 3 tbsp (45 ml) 1.75-3 tbsp (25-45 ml)
Auto 1.75-3 tbsp (25-45 ml) 1.75 tbsp (25 ml) 1-1.75 tbsp (15-25 ml)
Delicate 1.75 tbsp (25 ml) 1-1.75 tbsp (15-25 ml) 1 tbsp (15 ml)
Normal 1.75-3 tbsp (25-45 ml) 1.75 tbsp (25 ml) 1-1.75 tbsp (15-25 ml)
Express 1.75 tbsp (25 ml) 1-1.75 tbsp (15-25 ml) 1 tbsp (15 ml)
Hard Water/
Heavy Soil
Medium Water/
Medium Soil
Soft Water/
Little Soil
Figure 4
Rinse Aid
To achieve proper drying, always use a liquid rinse aid, even if your detergent contains a rinse aid or
drying additive.
Note: The dishwasher indicates low rinse aid by turning on the Refill Rinse Aid LED or symbol in the display.
If this light is on, you need to refill the rinse aid dispenser by following the directions below.
Adding Rinse Aid
Figure 5
Add liquid rinse aid to the dispenser until the reservoir is full (see Figure 5).
Wipe up any excess rinse aid that may puddle when the dispenser reservoir is
full. The indicator light will go out a few moments after the dishwasher door
is shut. See page 13 for how to adjust the amount of rinse aid dispensed.
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Dishware Materials
Note: Before using your dishwasher for the first time, check the information in this section. Some items are
not dishwasher safe and should be hand washed; others require special loading.
Recommended
Aluminum: Colored anodized aluminum may fade over time. Minerals in your water may cause the alu-
minum to darken or spot. This can usually be removed with a soap-filled steel wool pad.
China, Crystal, Stoneware: Some hand-painted utensils may discolor, fade or spot. Hand wash these
utensils. Position fragile glassware so that it will not fall over or come in contact with other utensils
during the wash cycle.
Glass: Milk glasses may discolor or become yellow.
Non-stick Coatings: Apply a light coating of vegetable oil to non-stick surfaces after drying.
Plastics: Make sure the plasticware is dishwasher safe.
Stainless Steel, Sterling Silver and Silver Plates: Load these so they do not come in contact with
other metals.
Not Recommended
Acrylic: Crazing, small cracks throughout the acrylic, may occur.
Adhesive-Joined Pieces: Adhesives that join materials such as plastic, wood, bone, steel, copper, tin,
etc. may loosen.
Bone-Handled Utensils: Handles may separate.
Iron: Iron will rust. Hand wash and dry immediately.
Non-Dishware Items: Your dishwasher is intended for use in cleaning ONLY standard household dish-
ware and kitchenware.
Pewter, Brass, Bronze: These items will tarnish. Hand wash and dry immediately.
Tin: Tin will stain. Hand wash and dry immediately.
Wood: Wooden bowls, wooden utensils and utensils with wooden handles can crack, warp and lose
their finish.
Loading the Dishwasher
Do not pre-wash items with loosely attached soiling. Remove all food particles, bones, toothpicks and
excessive grease. Items having burned-on, baked-on or starchy soils may require some pretreatment.
Refer to the Dishware Materials section for more information about dishware suitability.
Load only dishwasher safe items into the dishwasher. Load dishes in the dishwasher racks so the
insides of bowls, pots and pans are facing the spray arms. Avoid nesting and contact points between
dishes. Separate items of dissimilar metals.
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Suggested Loading Pattern for Dishes
Upper Rack
Bottom Rack
Silverware Basket
3
3
3
44 4
6
7
111
4
4
3
33
Cutlery Rack
4
Upper Rack
12345
1- Salad fork
2- Teaspoon
3- Dinner fork
4- Knife
5- Tablespoon
6
7
5
5
5
5
5
5
5
5
5
5
5
5
2
2
2
2
1
1
11
22
2
2
2
2
2
2
11
6- Serving spoon
33
6
4
3
7- Serving fork
3
3
3
444
11
1
44
Suggested Loading Pattern for Dishes (10 place settings)
Bottom Rack
Cutlery Rack
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Rack Accessories
Figure 6
Flip Tines (model dependent)
The racks consist of tines that can be folded down depending on what you
may need to load in the rack. To fold down, grasp the folding tine and
release from notch. Push folding tine downward to desired position as
shown in Figure 6.
Extra Tall Item Sprinkler
If an item is too tall to be placed in the bottom rack even with the upper
rack in the raised position, remove the empty upper rack by pulling it out of
the dishwasher until it stops. Pull the front of the rack upward and outward until the rollers are completely free of the roller guides.
Set the upper rack aside. Push the roller guides back into the dishwasher.
Insert the Extra Tall Item Sprinkler into the upper rack spray outlet and
turn the sprinkler clockwise to lock into position. See Figure 7.
Note: Keep the vent on the tub’s left side clear by placing tall items such as plastic cutting boards and tall baking sheets on the bottom rack’s right side or center.
NOTICE
Figure 7
1
2
To avoid dishwasher damage, do not reinstall the upper rack without removing the Extra Tall Item Sprinkler.
Plastic Item Clips (model dependent)
Light-weight plastic accessories (cups, lids, etc.) can be held securely by
the plastic item clips. See Figure 8.
RackMatic®
The height of the upper rack can be adjusted in 3 steps to create more space.
1 Pull the upper rack out of the dishwasher until it stops.
2 To lower the rack, push the lever inward then upward.
3 To raise the rack, hold the basket on the sides of the upper rack and lift up.
Figure 8
Figure 9
Note: Before pushing the upper rack into the dishwasher, ensure the rack
height is the same on both sides. If the height is not the same on both sides,
the dishwasher door will not shut and the upper rack spray arm will not connect to the water inlet.
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Cutlery Drawer
The cutlery drawer horizontally positions knives, spatulas and other oversized
tools for improved cleaning and easier loading and unloading. Arrange cutlery
in drawer as illustrated in Figure 10.
When loading large items such as pilsner glasses or 10” plates in the upper
rack (as seen in Figure 11), the drawer can be removed to allow more room.
Figure 10
Figure 11
To remove:
• Pull empty drawer out of dishwasher until it stops rolling.
• While pulling toward you, lift the front of the drawer upward and outward
(see Figure 12) until the rollers are completely free of the roller guides.
• Place empty drawer in safe place.
To reinstall:
• Pull the roller guides on both sides out of the dishwasher.
• Position drawer hooks on top of the roller guides (see Figure 13).
• While holding one roller guide, slide drawer’s top wheel over the roller
guide stop (see Figure 14).
• Repeat on other side.
• Slide drawer back into dishwasher.
Figure 12
Figure 13
Figure 14
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Dishwasher Cycles and Options
Wash Cycles (model dependent)
Note: In order to save energy, it is recommended to set the “Auto Power Off” feature (available on select models) to “P:01”
(see manual section titled “Auto Power Off”).
Heavy: Best for cleaning items with baked-on food or grease. These dishes would normally require soaking.
Auto: With our most complex soil sensing capability, this cycle is perfect for use with mixed loads of dishware with vary-
ing amounts of food soil. This is the most flexible cycle.
Normal: This is the cycle recommended for daily, regular or typical use to completely wash a full load of normally
soiled dishes.
In order to obtain optimal performance with minimum energy consumption, it is recommended to disable all available
options and settings, except “Auto Power Off” as noted at the start of this section.
Note 1: See footnote for additional energy test setup instructions.
Delicate: For delicate or heirloom dishware and silverware or other special items. Always make sure that the items
are dishwasher safe. Refer to the Dishware Materials section of this manual for further information. Hand washing
may be the best treatment for such items.
Express: Cleans lightly soiled dishes and reduces overall wash time. Use this cycle to clean glasses and dessert dishware that may need to be reused at the same event.
Wash Cycle Options
Delay Start: Allows you to delay the start time of your dishwasher in one hour increments up to 24 hours.
Half Load Option: In the Heavy, Auto, Normal, and Delicate wash cycles, the Half Load option can reduce the energy and
water consumption when washing small, lightly soiled loads that fill approximately half of the dishwasher’s capacity. To
activate, select the Half Load button in addition to any of the three cycles listed above.
Sanitize: The Sanitize feature is available only in the Heavy, Auto and Normal cycles. Press the “Sanitize Option” button to
activate the Sanitation features during the Auto and Normal cycles. The Sanitize symbol
or LED will always be on when running a Heavy cycle. The technical sanitation measures may also improve the drying
results.
Note: The dishwasher automatically defaults to Auto Wash when turned off and back on. If you used the sanitize option in
your last cycle, the dishwasher will default to Auto Wash with the Sanitize option selected when you turn it on.
Wash Cycle Information
The cycle times in this Use and Care Manual are based on normal soil loads and 120°F incoming water and will vary based on your actual conditions.
cycle time 110-135 min 105-129 min 95-135 min 80-85 min 30 min
cycle time with Half Load option 115 min 95-105 min 90-120 min 75-80 min not available
cycle time with Sanitation option 130-150 min 125-150 min 115-155 min not available not available
water consumption 4.9-6.4 gal
wash temperature 150-160°F
Table 3 - Wash Cycle Information
Heavy Auto Normal Delicate Express
18.6-24.2 L
66-71°C
3.5-6.5 gal
13.1-24.5 L
127-150°F
53-66°C
1.5-5.4 gal
5.8-20.6 L
113-131°F
45-55°C
2.5-3.8 gal
9.3-14.5 L
113-122°F
45-50°C
2.8 gal
10.5 L
113°F
45°C
rinse temperature 162°F
72°C
Note: Only sanitizing cycles have been designed to meet the requirements of 6 for soil removal and sanitization efficacy. There is no
intention, either directly or indirectly, that all cycles have passed sanitization performance tests.
Note 1: The Energy Guide label was based on the soil sensing Normal Wash cycle as follows: The unit was tested without any Rinse Aid
(liquid) in the Rinse Aid chamber. A single dose of detergent was inserted into the Detergent Dispenser, with no detergent being used in
the prewash. The unit was not subjected to truncated testing per the definitionsin the test procedure. We recommend that dish loads
such as the one in the energy certificationtest have the rack position set in the highest position.
158°F
70°C
144-156°F
62-69°C
144°F
62°C
122°F
50°C
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Operating the Dishwasher
Start the dishwasher
1 Open the door and press the [On/Off] button. The Auto cycle LED flashes.
2 Select the desired cycle and options.
3 Press [Start] and close the door to begin the cycle.
Cancel a cycle
1 Open the door just far enough to expose the control panel. Be careful of hot water that may splash out.
2 Press and hold the [Start] button for approximately 3 seconds until the display reads “0:01”.
3 Close the door and wait about 1 minute while the dishwasher drains.
4 Open the door and press the [On/Off] button.
Interrupt a cycle
1 Open the door just far enough to expose the control panel. Be careful of hot water that may splash out.
2 Press the [On/Off] button to turn the unit off.
3 To resume the cycle, press the On/Off button and close the dishwasher door.
Setting the amount of rinse aid
The amount of rinse aid dispensed can be set from “r:00” to “r:06”.
To change the setting:
1 Open the door and press the [On/Off] button.
2 Hold down the “A” button (see page 4) and press [Start] until the display indicates “H:00”.
3 Release both buttons.
4 Press the “A” button until the display shows “r:05”.
5 Press the “C” button to select the desired setting.
“r:00” = dispenser is OFF
“r:01” = lowest setting
“r:02” = low setting
“r:03” = medium setting
“r:04” = medium/high setting
“r:05” = high setting
“r:06” = highest setting
6 Press [Start] to save the setting and close the door.
InfoLight®
A LED illuminates the floor to indicate the unit is running. If the appliance is installed at eye-level, the LED is not visible.
To change the setting:
1 Open the door and press the [On/Off] button.
2 Hold down the “A” button (see page 4) and press [Start] until the display indicates “H:00”.
3 Release both buttons.
4 Press the “A” button until the display shows “1:01”.
5 Press the “C” button to switch between “1:01” = ON and “1:00” = OFF and press [Start] to save.
Delay Start
You can delay the start of the cycle in one hour increments up to 24 hours.
To set delay start:
1 Open the door and press the [On/Off] button.
2 Press the [+] button until the display jumps to “h:01”.
3 Press the [+] or [-] button until the displayed time corresponds with your requirements.
h:01 = 1 hour delay
h:24 = 24 hour delay
4 Press [Start] to activate delay start.
To cancel delay start:
1 Press the [+] or [-] button until “h:00” is indicated on the digital display.
2 Press [Start] to save setting and close the door.
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Cycle Completion Signal
1 Open the door and press the [On/Off] button.
2 Hold down the “A” button (see page 4) and press [Start] until the display indicates “H:00”.
3 Release both buttons.
4 Press the “A” button until the display shows “b:02”.
5 Press the “C” button to increase or decrease the tone “b:00” = OFF and “b:03” = LOUDEST
6 Press [Start] to save setting and close the door.
Intensive Drying
The final rinse uses a higher temperature which improves the drying results. The running time may increase slightly.
To turn intensive drying on:
1 Open the door and press the [On/Off] button.
2 Hold down the “A” button (see page 4) and press [Start] until the display indicates “H:00”.
3 Release both buttons.
4 Press the “A” button until the display shows “d:00”.
5 Press the “C” button to turn intensive drying on or off. “d:01” = ON and “d:00” = OFF
6 Press [Start] to save setting and close the door.
Auto Power Off
To save energy, the dishwasher is turned off 1 minute after the wash cycle ends. This function can be
adjusted from P:00 to P:02.
To change the setting:
1 Open the door and press the [On/Off] button.
2 Hold down the “A” button and press [Start] until the display indicates “d:0x” (x can be any number).
3 Release both buttons.
4 Press the “A” button until the display indicates “P:0x”.
5 Press the “C” button until the display corresponds with your requirements.
P:00 = dishwasher does not turn off automatically
P:01 = dishwasher turns off automatically after 1 minute
P:02 = dishwasher turns off automatically after 120 minutes (2 hours)
6 Press [Start] to save the setting and close the door.
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Care and Maintenance
A regular inspection and maintenance of your machine will help to prevent faults. This saves time and
prevents future problems.
Overall condition of the machine
Never use a steam cleaner to clean your dishwasher. The manufacturer is
not liable for any consequential damage.
Regularly wipe the front of the appliance with a damp cloth - water and a
small amount of liquid soap is adequate. Do not use sponges with a rough
surface or abrasive detergents, as these could scratch the surfaces.
Stainless steel appliances: To prevent corrosion, avoid using sponge
cloths.
Clean the outer edges of the inside door panel regularly to remove debris
that may collect from normal loading. If spots begin to appear on the stainless steel, make sure the rinse agent is full and functioning properly.
Filters
The filter system consists of a coarse filter, a flat fine filter and a micro filter. The filters keep large foreign objects in the rinsing water away from the
pump. Foreign objects may occasionally block the filters.
Check the filters for residue by:
• Unscrew the filter cylinder as illustrated in Figures 15-16 and take out
the filter system.
• Remove any residue and clean filters under running water.
• Reinstall filter system in reverse sequence and ensure that the arrow
marks are facing each other after locking it into place.
Spray Arms
Check spray arms for grease and limescale deposits.
If you find such deposits:
• Fill detergent dispenser with detergent and start the appliance without
utensils in the cycle with the highest rinsing temperature (see wash cycle
information table).
• Clean the appliance with detergents/ appliance cleaners which are par-
ticularly suitable for use with dishwashers.
• Unscrew the spray arms and inspect as shown in Figure 17.
Figure 15
Figure 16
Figure 17
1
2
Figure 18
Waste water pump
Large food remnants in the rinsing water not retained by the filters may
block the waste water pump. the rinsing water does not get pumped out
and covers the filters.
In this case:
• Disconnect the appliance from the power supply.
• Remove the filters.
• Scoop out standing water - use a sponge if necessary.
• Using a spoon, pry off the pump cover (see Figures 18-19) until it clicks,
then grip the cover and pull upward until it resists and then pull forward.
• Check inner compartment and remove any foreign objects.
• Place cover in the original position, press down and engage.
• Reinstall filters.
Figure 19
Klick
1
2
3
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Troubleshooting Guide
Dishwashers may occasionally exhibit problems that are unrelated to a malfunction of the dishwasher
itself. The following information may help you with a dishwasher problem without involving a repair
professional.
Problem Cause Action
Dishwasher
does not start
Dishwasher
beeping (end of
cycle signal)
Display does not
illuminate or
console lights
are not on
Dishwasher
seems to run a
long time
1. Door may not be properly latched.
2. Unit may not be turned on.
3. Unit not reset or previous cycle not completed.
4. Delay start engaged.
5. Interruption of electrical power supply to dishwasher
or blown fuse.
6. The door may have been closed without first selecting
a cycle.
7. Water supply may not be turned on.
1. Default factory settings alert the customer that the
cycle is complete by beeping. This feature can be deacti-
vated if so desired.
2. Water connection is lost.
1. A fuse may have been blown or circuit breaker tripped.
2. Door not closed or latched.
Note: For models with controls on top of the door, the dis-
play only illuminate when the door is opened and controls are visible.
1. Incoming water is not warm enough.
2. Cycle time can vary due to soil and water conditions.
3. Rinse agent dispenser is empty.
4. Dishwasher connected to cold water supply.
Note: Refer to “wash cycle information” section in this
manual for typical cycle lengths.
1. Shut the door completely.
2. Press the main power switch to turn unit on.
3. To reset, refer to “cancelling or changing cycle” in this
manual.
4. To reset, refer to “delay start” section in this manual.
5. Check circuit breaker.
6. Select a cycle and close the door.
7. Check and turn on water supply.
1. To adjust the volume or deactivate, refer to the “cycle
completion signal” section in this manual.
2. Check and turn on water supply.
1. Check the fuse or circuit breaker box and replace the
fuse or reset the breaker if necessary.
2. Ensure door is properly latched and completely closed.
1. Before starting a cycle, run hot water faucet at the sink
closest to the dishwasher.
2. Sensors in the dishwasher automatically increase the
cycle time to ensure a good wash when heavy soil is
detected.
3. Add rinse agent.
4. Verify dishwasher is connected to hot water supply
plumbing.
Dishes are not
getting clean
enough
Dishes are not
getting dry
enough
1. Spray arm movement obstructed.
2. Spray arm nozzles clogged.
3. Improper use of detergents.
4. Filters could be clogged.
5. Dishes are nested or loaded too close together.
6. Selected wash cycle is not suitable for food soil conditions.
1. Rinse agent dispenser is empty.
2. Improper loading of dishes.
3. Selected cycle does not include drying.
Note: Plastic or Teflon do not typically dry as well as other
items due to their inherent properties.
1. Ensure that spray arm movement is not blocked by hand
rotating spray arms before starting cycle.
2. Remove the spray arms and clean according to the “care
and maintenance” section of the manual.
3. Increase or decrease detergent depending on the water
hardness (refer to Table 1).
4. Clean the filters according to the “care and maintenance”
section of the manual.
5. Rearrange load such that water spray can reach all items
in the dishwasher - see “loading the dishwasher” section of
the manual.
6. Refer to “wash cycle information” section of the manual.
1. Add rinse agent - the use of rinse agent improves drying.
2. Rearrange load to ensure items are not nesting (see
“loading the dishwasher” section of the manual).
3. Rinse and Hold setting does not include drying.
Note: Sanitize option and Intensive Drying feature also
improve drying performance.
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Problem Cause Action
Odor 1. Food debris is present at the bottom of the dishwasher.
2. Food particles are present near the door seal.
3. Dishes left in unit too long before running a cycle.
4. Residual water is present at the bottom of the dishwasher.
5. Drain hose is obstructed.
Dishwasher not
filling with
water
Water leaks 1. Suds.
1. Restriction in the water supply system.
2. Previous wash cycle was not completed.
3. Delay start is active.
2. Door seal could be pulled away from track.
3. Condensation vent is blocked.
4. Improper installation.
1. Remove the filters and clean according to the “care and
maintenance” section of the manual.
2. Refer to “care and maintenance” section of the manual.
3. Run a Rinse and Hold cycle if you do not intend to imme-
diately wash the dishes.
4. Ensure the unit has completely drained from the last
cycle.
5. Remove any obstructions from the drain hose by calling
qualified personnel.
Note: If odor still persists, run the Normal/Regular cycle
until it flushes and interrupt the cycle and place an 8oz.
cup of distilled white vinegar solution on the upper rack
and then finish the cycle.
1. Ensure that the water supply valve (typically located
under kitchen sink) is open and check that the water supply line has no kinks or clogs.
2. Refer to the “operating the dishwasher” section of the
manual.
3. Cancel the delay start or wait until delay start time completes.
1. Wrong type of detergent results in suds and leaks - use
only dishwasher detergents. If suds still persist, add one
tablespoon of vegetable oil at the bottom of the dishwasher and run the desired cycle.
2. Ensure the door seal is in the track.
3. Ensure that condensation vent is not blocked.
4. Have proper installation verified by qualified personnel
(water supply, drain system, leveling, plumbing).
Tub stains 1. Stains on the dishwasher interior are due to water hard-
ness.
2. Silverware in contact with tub.
Streaks on glassware or residue
on the dishes
Fascia panel discolored or
marked
Noise during
wash cycle
Detergent dispenser cover
will not shut
Unable to select
desired cycle
1. Incorrect rinse agent setting. 1. Depending on the hardness of water, adjust the rinse
1. Abrasive cleaner used. 1. Use mild detergents with soft damp cloth.
1. Dishes may not be arranged properly. 1. Water circulation sound is normal, but if you suspect
1. Improper operation of detergent cover.
2. Previous cycle has not been finished or rest or cycle or
interrupted.
1. Previous cycle has not finished. 1. Refer to the “Operating the Dishwasher” section of the
1. Concentrated lemon juice can reduce the build up of
hard water stains. Run a Regular cycle until it flushes and
interrupt the cycle and then place an 8oz. cup of the concentrated lemon solution on the upper rack and finish the
cycle. this can be done periodically to avoid build up.
2. Ensure that silverware does not make contact with the
tub while running a cycle.
agent dispenser. Refer to “Adding detergent and rinse
agent” section in the m
items are banging into each other or into the spray arms,
refer to the “loading the dishwasher” section of the manual
for optimal arrangement.
1. Refer to “Adding detergent and rinse agent” section of
the manual for instructions on opening and closing the
dispenser.
2. Refer to the “operating the dishwasher” section of the
manual.
manual.
anual.
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Customer Service
Your Bosch® dishwasher requires no special care other than that described in the Care and Maintenance section of this manual. If you are having a problem with your dishwasher, before calling for service please refer to the Troubleshooting Guide section of the manual. If service is necessary, contact
your dealer or installer or an authorized service center. Do not attempt to repair the appliance yourself.
Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your Bosch® dishwasher and are not pleased with the service you have
received, please take the following steps until the problem is corrected to your satisfaction:
1 Call us at 1-800-944-2904
2 Contact Customer Service from our web site:
www.bosch-home.com/us or www.bosch-appliances.ca
3 Contact your installer or the Bosch® Authorized Service Contractor in your area.
Please be sure to include your model information as well as an explanation of the problem and the date
it started.
You will find the model and serial number information on the label located on the edge of the dishwasher door.
Also, if you are writing, please include a daytime phone number where you can be reached.
Please make a copy of your invoice and keep it with this manual. The customer much show proof of
purchase to obtain warranty service.
This Bosch® dishwasher is backed by the Good Housekeeping Seal. The limited warranty
reflected by the Good Housekeeping Seal means that if a product bearing the Seal is defective
within the first two years of purchase, Good Housekeeping will replace the product or refund
the purchase price. For details please visit GHSeal.com.
This Bosch dishwasher is backed by the Good housekeeping Seal. The limited
warranty reflected by the Good Housekeeping Seal means that if a product bearing the
Seal is defective within the first two years of purchase, Good Housekeeping will
replace the product or refund the purchase price. For details please visit GHSeal.com
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Warranty Information
What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances (“Bosch”) in this Statement of Lim-
ited Product Warranty applies only to Bosch dishwashers (“Product”) sold to you, the first using purchaser, provided that the Product was purchased: (1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2)
new at retail (not a display, “as is”, or previously returned model), and not for resale, or commercial use; and (3) within the United States or
Canada, and has at all times remained within the country of original purchase. The warranties stated herein apply only to the first purchaser of
the Product and are not transferable.
• Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Bosch to notify
you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty five (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled,
tolled, extended, or suspended, for any reason whatsoever. Labor and shipping costs are included in this basic coverage.
Extended Limited Warranty: Bosch also provides these additional limited warranties:
2 Year Limited Warranty: Bosch will repair or replace any component that proves to be defective in materials or workmanship (excludes
•
labor charges).
• 5 Year Limited Warranty on Electronics: Bosch will repair or replace any Bosch microprocessor or printed circuit board if it proves to be defec-
tive in materials or workmanship (excludes labor charges).
• 5 Year Limited Warranty on Dish Racks: Bosch will replace the upper or lower dish rack (excluding rack components), if the rack proves defec-
tive in materials or workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through: Bosch will replace your dishwasher with the same model or a current model that is
substantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges).
• Bosch will replace the stainless steel door if the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty period, Bosch or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If reasonable attempts to repair the Product have been made without success, then Bosch will replace your Product
(upgraded models may be available to you, in Bosch’s sole discretion, for an additional charge). All removed parts and components shall
become the property of Bosch at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of
this warranty and this warranty shall not be extended with respect to such parts. Bosch’s sole liability and responsibility hereunder is to repair
manufacturer-defective Product only, using a Bosch-authorized service provider during normal business hours. For safety and property damage
concerns, Bosch highly recommends that you do not attempt to repair the Product yourself, or use an unauthorized servicer; Bosch will have no
responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone other than an authorized
service provider work on your Product,
those persons or companies that have been specially trained on Bosch products, and who possess, in Bosch’s opinion, a superior reputation
for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of
Bosch). Notwithstanding the foregoing, Bosch will not incur any liability, or have responsibility, for the Product if it is located in a remote area
(more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Bosch would still pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company,
assuming they agree to make the service call.
Out of Warranty Product: Bosch is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro-rates,
or Product replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein excludes all defects or damage that are not the direct fault of Bosch, including
without limitation, one or more of the following: (1) use of the Product in anything other than its normal, customary and intended manner
(including without limitation, any form of commercial use, use or storage of an indoor product outdoors, use of the Product in conjunction with
air or water-going vessels); (2) any party’s willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to
maintain, improper or negligent installation, tampering, failure to follow operating instructions, mishandling, unauthorized service (including
self-performed “fixing” or exploration of the appliance’s internal workings); (3) adjustment, alteration or modification of any kind; (4) a failure
to comply with any applicable state, local, city, or county electrical, plumbing and/or building codes, regulations, or laws, including failure to
install the product in strict conformity with local fire and building codes and regulations; (5) ordinary wear and tear, spills of food, liquid,
grease accumulations, or other substances that accumulate on, in, or around the Product; and (6) any external, elemental and/or environmental
forces and factors, including without limitation, rain, wind, sand, floods, fires, mud slides, freezing temperatures, excessive moisture or
extended exposure to humidity, lightning, power surges, structural failures surrounding the appliance, and acts of God. In no event shall Bosch
have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or
objects around the Product. Also excluded from this warranty are scratches, nicks, minor dents, and cosmetic damages on external surfaces
and exposed parts; Products on which the serial numbers have been altered, defaced, or removed; service visits to teach you how to use the
Product, or visits where there is nothing wrong with the Product; correction of installation problems (you are solely responsible for any structure and setting for the Product, including all electrical, plumbing or other connecting facilities, for proper foundation/flooring, and for any
alterations including without limitation cabinetry, walls, floors, shelving, etc.); and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, “BUSINESS LOSS”, AND/
OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT
MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BOSCH, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No attempt
to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of BSH.
How to Obtain Warranty Service: TO OBTAIN WARRANTY SERVICE FOR YOUR PRODUCT, YOU SHOULD CONTACT THE NEAREST BOSCH
AUTHORIZED SERVICE CENTER, OR CALL 800-944-2904.
THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are
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BSH reserves the right to change specifications or design without notice. Some models are certified for use in
Canada. BSH is not responsible for products which are transported from the United States for use in Canada.
Check with your local Canadian distributor or dealer.
BSH se réserve le droit de modifier les données techniques ou le design sans préavis. Certains modèles sont
certifiés pour une utilisation au Canada. BSH n’est pas responsable pour les produits transportés des États-
Unis pour une utilisation au Canada. Vérifier auprès d’un marchand ou distributeur canadien.
BSH Home Appliances Corporation
1901 Main Street
Irvine, CA 92614
9000953941 (0114)
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