Bogen NQ-T1000 User Manual

LCD Display VoIP Phone

User Manual

Nyquist NQ-T1000

2019 Bogen Communications, Inc.

All rights reserved.

740-00119

190614

Contents

Contents

1 Using the VoIP Phone .................................................................. 1

1 Hardware Components and Features ............................................... 1

1.1 Common Status Icons............................................................. 4

2 Configuring the VoIP Phone................................................................. 6

3 Making Pages ............................................................................................. 7

3.1 Emergency-All-Call Paging ................................................... 8

3.2 All-Call Paging............................................................................ 8

3.3 Zone Paging................................................................................ 9

3.4 Record Page................................................................................ 9

4 Making Calls..............................................................................................10

5 Playing Alarms..........................................................................................11

6 Playing Tones............................................................................................12

7 Forwarding Calls......................................................................................12

8 Using the Voice Mail Feature .............................................................14

9 Recording Announcements.................................................................15

10 Playing Recorded Calls..........................................................................16

11 Restart Nyquist Server...........................................................................16

12 Stop Announcement..............................................................................17

13 Stop Scheduled Audio ..........................................................................17

2 Nyquist DTMF Feature Dialing Codes ...................................... 19

2.1 Alarm/Tone Activation (CoS: Activate Alarm

Signals | Manually Activate Tone Signals) .....................................19

2.2 Calling..........................................................................................................19

2.3 Call Forwarding (CoS: Call Forwarding)..........................................20

2.4 Call Parking/Call Pickup........................................................................20

2.5 Call Transfer (CoS: Call Transfer) .......................................................21

2.6 Conferencing.............................................................................................21

2.7 Monitoring/Recording ..........................................................................22

2.8 Paging..........................................................................................................22

2.9 Voicemail (CoS: Voicemail)..................................................................23

2.10 Walking CoS (CoS: Walking Class of Service) .............................23

iii

2.11 Dial Codes Used for Simulating Calls to Admin Station from

Station Call Switches ............................................................................24

2.12 Miscellaneous Dial Codes ...................................................................24

iv

Using the VoIP Phone

1

Using the VoIP Phone

The Bogen Model NQ-T1000 VoIP Phone by Yealink is designed to
serve as an admin or staff phone for various Nyquist systems. This
phone combines a traditional telephone keypad with a 132 x 64 pixel,
backlit graphical Liquid Crystal Display (LCD) to provide rapid, effi­cient, and reliable control over many Nyquist features, such as
launching Emergency-All-Call pages and paging zones.

This manual guides you through the use of the VoIP Phone with the
Nyquist system.

1 Hardware Components and Features

The main components of the VoIP Phone are the LCD screen and the
keypad. The LCD screen shows the time of date and the station num­bers and call-in priority of stations that are calling in. Depending
upon the system CoS programming, the VoIP Phone can display
menus to activate Zone Paging, All-Call Paging, Emergency All-Call
Paging, alarm signals, audio files, and external functions.

Note: Various T1000 menu controlled features are only available
on the Nyquist E7000 and only if the station Type is set to Admin

Phone.

1

Figure 1-1, Hardware Components

Hardware components are described in the following table:

Table 1-1, Hardware Components

Item Description

1 LCD Screen Shows information about calls, messages, soft

keys, time, date, and other relevant data:

• Default account

• Call information—caller ID, call duration

• Icons

• Missed call text or second incoming caller
information

• Prompt text

• Time and date

2

Table 1-1, Hardware Components (Continued)

Item Description

2 Power Indicator LED Indicates call status, message status and

phone’s system status. The following statuses
are available:

• Solid red – The phone is initializing.

• Fast-flashing red (300ms) – The phone is
ringing.

• Slow-flashing red (1s) – The phone receives
a voice mail or text message.

• Off – The phone is powered off, idle, or
busy or the call is placed on hold or muted.

3 Line Keys Allows you to activate up to two accounts and

to assign various features. The following sta­tuses are available:

• Solid green – The line is connected and in
use.

• Fast-flashing green – The line is receiving
an incoming call.

• Slow-flashing green – The call is on hold.

• Off – The line is inactive.

4 Soft Keys Are labeled automatically to identify their con-

text-sensitive features.

5 Navigational Keys Allows you to scroll through displayed infor-

mation, confirm or cancel actions, answer or
reject incoming calls, and mute or unmute
calls.

6 MESSAGE Key Indicates and accesses voice mails.

7 HEADSET Key Toggles the headset mode.

8 TRAN Key Transfers call to another party.

9 RD Key Redials the previously dialed number.

10 Speakerphone Key Toggles the hands-free (speakerphone) mode.

11 Volume Key Adjusts the volume of the handset, headset,

speaker, ringer.

3

Table 1-1, Hardware Components (Continued)

Item Description

12 Keypad Provides the digits, letters, and special charac-

ters for the Nyquist application.

13 Speaker Provides hands-free (speakerphone) audio

output.

14 Hookswitch Connects and disconnects the phone from the

line.

15 Hookswitch Tab Secures the handset in the handset cradle

when the VoIP phone is mounted vertically.

1.1 Common Status Icons

Some of the most common status icons that appear on the LCD
screen are described in the following table:

Table 1-2, Common Display Icons

Icon Description

Network is unavailable.

Phone is in hands-free (speakerphone)
mode.

Phone is in handset mode.

Phone is in headset mode.

Voice mail message is available.

4

A text message is available.

Table 1-2, Common Display Icons (Continued)

Icon Description

The phone’s ringer volume is set to 0.

The call has been muted.

A missed call was received.

Call forwarding is on.

5

2 Configuring the VoIP Phone

Refer to the applicable Nyquist System Administrator Manual for
instructions on adding the VoIP Phone as a station. You will need the
Extension Number, Name, and MAC address for the phone.

Next, configure the VoIP Phone through the phone’s web user inter­face (UI).

6

Figure 1-2, Auto Provision Options

To configure the VoIP Phone:

Step 1 Identify the phone’s Internet Protocol (IP) address by

doing one of the following:

• Locate the IP address in your network’s Dynamic
Host Configuration Protocol (DHCP) client table.

• Press the VoIP Phone’s OK navigation key to dis­play the IP address.

Step 2 Open your computer’s web browser, enter the phone’s

IP address (for example, http://192.168.0.10 or

192.168.0.10) in the address bar, and then press Enter.
The computer will display the VoIP Phone’s web UI.

Step 3 On the logon page, enter the Username (default is

admin) and Password (default is bogen) and click
Confirm.

Step 4 Click the Settings tab.

Step 5 Click Auto Provision.

Step 6 Select Off for PNP Active.

Step 7 Select Off for DHCP Active.

Step 8 Enter the Server IP address in the Server URL field.

Step 9 Click the Confirm button.

Step 10 Reboot the phone by unplugging the network connec-

tion.

The phone will reboot, automatically download its configuration
information from the server, and reboot a second time to come
online.

3Making Pages

The VoIP Phone allows the following types of paging from the
phone’s LCD screen:

•All-Call

• Emergency All-Call

• Station or Zone

You can place a page in one of three ways:

• Using the handset

• Using the speakerphone

• Using the headset

7

3.1 Emergency-All-Call Paging

An Emergency-All-Call page is a high priority page that simultane­ously plays throughout the facility. An Emergency-All-Call page has a
higher priority than an All-Call or Normal page.

To make an Emergency-All-Call page:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Paging and then

press OK.

Step 3 Use the navigation keys to select All-Call-EMERGENCY

and then press OK.

Step 4 Talk into the handset, or if using the speakerphone or

headset, talk into the microphone.

Step 5 Hang up when finished.

3.2 All-Call Paging

An All-Call page is a non-emergency page that simultaneously plays
throughout the facility.

To make an All-Call page:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Paging and then

press OK.

Step 3 Use the navigation keys to select All-Call and then

press OK.

Step 4 Talk into the handset, or if using the speakerphone or

headset, talk into the microphone.

Step 5 Hang up when finished.

8

3.3 Zone Paging

You can choose to page only certain areas of the facility, called zones.
The zones, which are collections of stations, must be created through
the Web-based System Admin User Interface (UI) before zone paging
from the VoIP Phone can occur. Zones appear in the phone’s Direc­tory under the Paging menu. The Paging menu also includes entries
for Facility Paging when applicable.

To make a zone page:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Paging and then

press OK.

Step 3 Use the navigation keys to select Zone Page and then

press OK.

Step 4 When prompted enter the zone number and press #.

Step 5 Talk into the handset, or if using the speakerphone or

headset, talk into the microphone.

Step 6 Hang up when finished.

3.4 Record Page

You can record a page to be added to a zone queue. The maximum
length time for a recorded page is 60 minutes; if the recording
exceeds 60 minutes, it will time out and not be saved. If the recording
is silent for 60 seconds, it will time out and not be saved.

Note: When the DTMF Code #{Zone Number} is used to initiate a
zone page, Nyquist will start recording a queued page if the zone
belongs to a queue. If you want to start a real-time page to the
zone instead, dial #{Zone Number}*.

Pages in a zone’s queue are played in the order that they are placed
in the queue. A live page started on a zone that is playing a recorded
page will cause the recorded page to be terminated and sent back to
the queue. The interrupted message will play again from the begin­ning of the message when the zone becomes idle. Multi-Site Emer­gency-All-Call, Multi-Site All-Call, Emergency All-Call, All-Call, Alarm,
Tone, and Emergency Announcement will also interrupt any queued
messages playing in any zones. All re-queued messages will play

9

again from the beginning of the message when the applicable zones
become idle.

Selecting Disable Audio will cause playback paging of all recorded
messages to stop. The messages will resume play from the beginning
when audio is re-enabled.

To record a page for page queuing:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Paging and then

press OK.

Step 3 Use the navigation keys to select Record Page and

then press OK.

Step 4 When prompted, enter the queue number for the

queue that you want to page and press #.

Step 5 Wait for the tone and then record your message.

Step 6 Hang up when finished.

4 Making Calls

The steps for making calls depend on whether you are making the
call from the display and speaker or from the handset and whether
you know the extension that you want to call.

To make a call by dialing the extension number:

Step 1 Dial the extension.

Step 2 Select Send.

Step 3 When the call is completed, hang up.

Note: The Directory/Stations submenu is only available on
Nyquist E7000.

10

To make a call using the Remote Phone Book:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Stations and then

press OK.

Step 3 Use the navigation keys to select the station that you

want to call and press OK.

Step 4 Select Send.

Step 5 When finished with the call, either select End Call or

hang up the handset.

5 Playing Alarms

Note: The Directory/Alarms submenu is only available on Nyquist
E7000 and only if the station Type is set to Admin Phone.

You can play a facility alarm from a list of default alarms and those
created through the Admin Web UI.

To play an alarm:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Alarms and then

press OK.

Step 3 Use the navigation keys to select the alarm that you

want and then press OK.

Note: The alarm plays continuously until you manually stop it.

Step 4 To end the alarm, hang up.

Note: If you want to end an alarm started by another VoIP Phone
or Admin Web UI, use the navigation keys to select Stop Alarm.

11

6Playing Tones

Note: The Directory/Tones submenu is only available on Nyquist
E7000 and only if the station Type is set to Admin Phone.

Nyquist provides tones that can be used with events, such as bell
schedules or announcements. In addition to the default tones, tones
can also be created or downloaded through the Admin Web UI.

To play a tone:

Step 1 Select the soft key labeled Directory.

Step 2 Use the navigation keys to select Tones and then press

OK.

Step 3 Use the navigation keys to select the tone that you

want and then press OK.

Step 4 To end the tone, hang up.

Note: If you want to end a tone started by another VoIP Phone or
Admin Web UI, use the navigation keys to select Stop Alarm.

7 Forwarding Calls

If your VoIP Phone has the appropriate CoS parameter set, you can
forward your calls to another Nyquist extension, whether it’s a physi­cal station or a Web UI station. You can select to always forward calls,
forward calls if you are on another call, or forward calls if they are not
answered within a specified number of seconds.

The DAHDI FXS based Admin Station (also known as Analog Phone
station Type) does not display an incoming call queue, and there is
no incoming call queue prioritization. If the DAHDI FXS based Admin
Station is already on a call, subsequent VoIP call-switch callers will
continue to ring as expected. However, there is no visibility that an
incoming call is happening, and there is no FIFO queue to handle
multiple incoming calls.

If a VoIP phone directly calls a DAHDI FXS Admin Station that is busy,
the call will go to voicemail.

For incoming emergency calls from an Analog Call Switch and
Speaker or Digital Call Switch and Speaker station types, if the DAHDI

12

FXS based Admin Station is on a call, the current call will automati­cally be dropped and the Admin Station will hear a busy signal. When
the Admin Station hangs up the call, the emergency call will ring the
Admin Phone.

If both a normal and emergency call are placed to a DAHDI FXS
based Admin Station at the same time, the calls are not received in
any specific order. The normal call could be answered before the
emergency call. In this case, when the Admin Station hangs up the
normal call, the emergency call will ring the Admin Station.

If the Admin Station remains busy for more than two minutes, an
Analog Call Switch and Speaker or Digital Call Switch and Speaker
caller will be told that the call cannot be completed and to please try
again. The call switch will return to the idle state.

You can forward calls using either the Menu or Directory options.

Note: The Directory/Features/Call Forward submenu is only
available on the Nyquist E7000 and only if the station Type is set to
Admin Phone.

Note: If you want to use the handset, pick up the handset and then

select the button before following the steps.

To forward calls from the Menu:

Step 1 Use the soft key labeled Menu.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Call Forward and

then press OK.

Step 4 Select from one of the following options:

1. Always Forward

2. Busy Forward

3. No Answer Forward

Step 5 Select OK, and then enter the extension or phone num-

ber that the call is to be forwarded to.

13

Step 6 Select OK.

Note: If you attempt to forward to an extension that is already for­warding to your extension, you will not receive an error, even
though the call forwarding will not be activated.

To turn Call Forwarding off:

Step 1 Use the soft key labeled Menu.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Call Forward and

then press OK.

Step 4 Select Off.

Step 5 Press OK.

8 Using the Voice Mail Feature

If your phone has the appropriate CoS parameter set, you can view
details about and listen to voice mail messages and set the code that
can be used to retrieve your voice mail messages.

The Power indicator flashes red if you have a new voice mail mes­sage.

To listen to voice mail messages:

Step 1 Press the Message key.

Step 2 Follow prompts to retrieve messages.

14

9 Recording Announcements

Note: The Directory/Features/Record Announcements sub-
menu is only available on the Nyquist E7000 and only if the station
Type is set to Admin Phone.

You can record announcements to be played immediately after they
are recorded or to play at a later date and time.

To record an announcement:

Step 1 Use the soft key labeled Directory.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Record Announce-

ment and then press OK.

Step 4 After the tone, record your announcement, pressing #

when finished.

Step 5 Select from the following options:

• Select 1 to save.

• Select 2 to listen to the announcement.

• Select 3 to re-record the announcement.

• Select 4 to play the announcement now.

• Select 7 to schedule the announcement to play at a
different time.

If you select 7, enter the 2-digit month, 2-digit
date, 4-digit year, and then enter the hour and
minutes in HH:MM format for the date and time
the announcement will play.

15

10 Playing Recorded Calls

Note: The Directory/Features/Playback Recorded Calls sub-
menu is only available on the Nyquist E7000 and only if the station
Type is set to Admin Phone.

If your phone has the appropriate CoS parameter set, you can play­back recorded calls.

To play a recorded call:

Step 1 Use the soft key labeled Directory.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Playback Recorded

Calls and select OK.

Step 4 Select the type of recorded call that you want to play-

back. Options are:
1 - Emergency
2 - Monitoring Call
3 - Urgent
4 - Normal

11 Restart Nyquist Server

Note: The Directory/Features/Restart Nyquist Server submenu
is only available on the Nyquist E7000 and only if the station Type
is set to Admin Phone.

To restart the Nyquist Server:

Step 1 Use the soft key labeled Directory.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Restart Nyquist

Server and select OK.

Step 4 Enter your system password and select OK.

Note: Restart Nyquist Server only restarts the Nyquist applica-

tion; it does not reboot the server or restart the OS.

16

12 Stop Announcement

Note: The Directory/Features/Stop Announcement submenu is
only available on the Nyquist E7000 and only if the station Type is
set to Admin Phone.

To stop an announcement:

Step 1 Use the soft key labeled Directory.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Stop Announcement

and select OK.

Step 4 Follow audio prompt.

13 Stop Scheduled Audio

Note: The Directory/Features/Stop Scheduled Audio submenu
is only available on the Nyquist E7000 and only if the station Type
is set to Admin Phone.

To stop scheduled audio:

Step 1 Use the soft key labeled Directory.

Step 2 Use the navigation keys to select Features and then

press OK.

Step 3 Use the navigation keys to select Stop Scheduled

Audio and select OK.

17

18

2

Nyquist DTMF Feature

Nyquist DTMF Feature Dialing Codes

Note: The use of feature dial codes is restricted by a station’s CoS

assignments.

2.1 Alarm/Tone Activation (CoS: Activate Alarm Signals | Manually Activate Tone Signals)

*91{number} – Start Alarm specified by {number}

*96{number} – Start Tone specified by {number}

Dialing Codes

2.2 Calling

<extension> – Call <extension> speaker (intercom, auto-answer)
(CoS: Call Any Station)

*<extension> – Call <extension> ringer (telephonic, ringing) (CoS:
Call Any Station)

*#<extension> – Join conversation at <extension> (CoS: Join Conver­sation)

##*<Facility-Number>*<extension> – Call <extension> at <Facility­Number>

19

981AAANNNNNNN – Place long distance call with area code (AAA =
Area code, NNNNNNN = number)

98AAANNNNNNN – Place local ten-digit call with area code

98NNNNNNN – Place local seven-digit call

98911 – Place 911 emergency call

911 – Place 911 emergency call

**** – Place Emergency call to designated Admin station

2.3 Call Forwarding (CoS: Call Forwarding)

970 – Call Forwarding Menu

971{extension} – All-Calls (CFALL)

972{extension} – When Busy (CFBS)

973{extension} – When No Answer (CFNA)

974{extension} – When Busy or No Answer (CNBN)

975 – Cancel Call Forwarding

976 – Call Forwarding Status (Caller only)

977 – Call Forwarding Status (All users)

2.4 Call Parking/Call Pickup

DTMF: #72 - Park call (during call)

To pick up a parked call, dial the parked call’s extension (by default,
extensions 21-29) that was provided when the call was parked using
#72. The parking lot extensions can be changed at the Admin Web UI
through System Parameters.

20

7*{extension} - Call pickup {extension} when ringing (CoS: Remote
Pickup)

2.5 Call Transfer (CoS: Call Transfer)

DTMF: #1<extension number> - Blind transfer (during call)

DTMF: *1<extension number> - Attended transfer (during call)

DTMF: *2 - Complete attended transfer, dropping out of call

DTMF: *3 - Complete attended transfer, but stay in the call

DTMF: *4 - Swap to the other party (during attended transfer)

*3 – Transfer (drop) call from Speaker to associated Phone

#### – Transfer (drop) call from Speaker to associated Phone

DTMF: #1<speaker-extension> – Transfer call from Phone to associ­ated Speaker

2.6 Conferencing

**{number} – Create/Enter Dynamic Conference {number} (CoS: Con­ference Admin/Conference User)

Note: If the conference owner enters 0000 as the password, the conference will

be deleted. If an Admin station user type enters 0000 as the password but is not

the conference owner, the user will be prompted for the system password. If the

correct system password is entered, the conference will be deleted.

**0 – Launch system playback of list of created conferences that
includes the conference number and the extension that created the
conference

21

2.7 Monitoring/Recording

978{extension} – Monitor call or location at {extension} (CoS: Monitor
Calls/Locations)

Note: Spy Mode monitoring cannot be used on a station that has been set to

Privacy Mode.

DTMF: 4 – Enable "spy mode" (MUTE) during call monitoring

DTMF: 5 – Enable "whisper mode" during call monitoring

DTMF: 6 – Enable "barge mode" during call monitoring

999 – Playback recorded calls (CoS: Manage Recordings)

(MENU: 1–Emergency, 2–Monitored, 3–Urgent, 4–Standard)

DTMF: *3 – Start/Stop recording (DTMF used during a call.) (CoS:
Record Calls)

2.8 Paging

##0911 – Multi-Site Emergency All-Call Page (CoS: Emergency All­Call Multi-Site Paging)

##0 – Multi-Site All Call Page (CoS: All-Call Multi-Site Paging)

#0911 – Emergency All-Call Page (CoS: Emergency All-Call)

951 – Emergency All-Call Page (CoS: Emergency All-Call)

#0 – All-Call Page (CoS: All-Call Paging)

#00 – All-Call Page (CoS: All-Call Paging)

#{Zone} – Page to {Zone Number} (CoS: Zone Paging)

#{Zone}* – Real-time Page to {Zone} that belongs to a queue (CoS:
Zone Paging)

##{Facility Number} – All-Call Page to {Facility Number} (CoS: Inter­Facility Call/Page)

22

##{Facility Number}#{Zone Number} – Zone Page to {Zone Number}
at (Facility Number) (CoS: Inter-Facility Call/Page)

*92{number} – Start Announcement specified by {number} (CoS: All­Call Page)
*991 – Record page; system will prompt for Zone Number (CoS: Zone
Paging)
*991*{Zone Number} – Record page for {Zone Number} (CoS: Zone
Paging)
*992 – Cancel Recorded Page (CoS: Zone Paging)
*992*{Zone Number} – Cancel Recorded Page for {Zone Number}

2.9 Voicemail (CoS: Voicemail)

900 – Voicemail for current caller

904{extension} – Voicemail for specified {extension}

904{extension}* – Leave voicemail for specified {extension}

2.10 Walking CoS (CoS: Walking Class of Service)

3*{authCode}*{extension} – Current VoIP phone's extension becomes
{extension}

If Auth Code is set to 0000 in the Admin Web UI’s System Parame-

ters, this feature is disabled.

23

2.11 Dial Codes Used for Simulating Calls to Admin Station from Station Call Switches

Note: During the Check-In process, a Normal call starts the check-

in process for a station. If the two-step process is used, the caller
will be prompted to verify check-in and should make a second Nor­mal call.

0 - Normal call to admin

*0 - Emergency call to admin

*00 - Urgent call to admin

*000 - Outside line calling in (uses night-ring logic)

2.12 Miscellaneous Dial Codes

#*349 – Restart Nyquist system server

*9 – Toggle Audio Distribution to associated speaker

0000097 – Disable Audio (CoS: Disable Audio)

0000098 – Enable Audio (CoS: Enable Audio)

920 – Stop Scheduled Audio

942#{extension}#{contact-number} – Close {contact-number} on I/O
Controller {extension} (For example, dialing 942#120#1 closes con­tact number 1 on I/O Controller 120; dialing 943#120#0 opens con­tact number 1 on I/O Controller 120.)

943#{extension}#{contact-number} – Open {contact-number} on I/O
Controller {extension}

24