Boca Systems Lemur, Lemur-2, Lemur-K, Lemur-S, Lemur-2K Operator's Manual

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Lemur

Lemur-S

Lemur-2

Lemur-K

Lemur-2K

Lemur-R

LEMUR TICKET PRINTERS

Operator’s Manual

RevB: 09.12.13

Table of Contents Page

FCC Notice & Warranty Information 2

1.0 Introduction 3

2.0 Unpacking the printer 3

3.0 Important Safety Information 4

4.0 Installation 5

5.0 Ticket Load Procedure 7

6.0 Configuration 8

7.0 Standard Interface Pinouts 9

8.0 Thermal Paper – Theory & Specifications 10

9.0 Maintenance and Adjustments 11

9.1 Paper Guide and Print Head Assembly 11

9.1.1 Cut or Tear Opto 12

9.1.2 Thermal Print Head 13

9.1.3 Platen 14

9.1.4 Ticket Width Adjustment 15

9.2 Cutter Assembly 17

10.0 General Cleaning 18

11.0 Logic Board 18

11.1.1 Logic Board (Removal) 19

11.1.2 Logic Board (Installation) 19

12.0 Spare Parts List 20

13.0 Troubleshooting Guide 27

Appendix A - CONTROL PANEL 29 Appendix B - VERTICAL PRINTER INSTALLATION 32

Appendix C – LEMUR-2, LEMUR-2MK OR LEMUR-2P 33 Appendix D – LEMUR-R 34 Appendix E - ETHERNET PARAMETERS 37 Appendix F – INTERFACE TESTING A LEMUR 39 Appendix G – DOWNLOADING SOFTWARE COMMANDS 45 Appendix H – CHANGE SPECIAL HEAD SETTING 46

Appendix I – CONFIGURE WI-FI CONNECTION 47 Appendix J – ADHESIVE STOCK 48

Appendix K – SERVICE PLANS 49 Appendix L – TECHNICAL SUPPORT 50

FCC NOTICE

NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s expense.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with the unit to insure compliance.

WARRANTY INFORMATION

BOCA warrants the equipment manufactured and sold by it to be free from defects in material and workmanship under normal use and service for a specified period of time. Parts damaged by negligence or misuse (bad ticket stock, improper operating conditions, etc.) are excluded from this warranty. Warranties for printers are 1 year from date of shipment. (NOTE: The print head is a consumable part and is warranted for 90 days.) Spare parts carry a 90 day warranty. Tickets are warranted, under proper storage conditions, for a period of 3 years. All warranty work is to be performed either by BOCA or by an authorized BOCA service center. Shipping charges to the repair center are the customer's responsibility. BOCA will pay for the equipment's return via ground service.

Please go to the link below if you have any reported issues with your new BOCA printer.

www.bocasystems.com/onlinesupportform.html

Equipment damaged in shipping should be reported immediately both to BOCA and to the shipper. EXTENDED WARRANTY PLAN - BOCA offers extended warranty plans for all printer models. These

plans cover all parts and labor. All labor is to be performed at the BOCA facility. Equipment damaged by misuse or negligence, including damage to print heads caused by defective ticket stock, is excluded from this extended warranty. The customer, at its option, may request BOCA to ship individual parts to expedite simple repair procedures. In certain cases where the customer is unable to wait for the normal repair cycle, BOCA will ship an exchange printer within one business day after notification by the customer. All freight charges are the responsibility of the customer.

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Lift Handle

1.0 Introduction

The Lemur series printers are direct thermal ticket printers that may be purchased with optional integrated cutting mechanism and LCD display. This manual will provide the user with general information regarding printer set-up, configuration and troubleshooting. Please read the important safety information section before installation is conducted. Review the programming guide for additional details.

2.0 Unpacking the Printer

The printer is shipped in a ruggedized container. Please save packing material for future use. Remove the printer and accessories from the box and inspect for obvious damage. If damage is noticed, please report it immediately to BOCA. Email: cathy@bocasystems.com Tel: (561) 998-9600 Fax: (561) 998-9609

The following items should be in the box:

a) Ticket Printer b) Hopper (if applicable) c) AC power cord d) Interface cable (optional) e) Mounting Plate (optional)

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WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer.

3.0 Important Safety Information

As a safety precaution, all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer. Following any procedure requiring the removal of covers and/or doors, please verify that they have been properly attached and fastened prior to operating the printer.

WARNING: "Provide an earthing connection before the mains plug is connected to the mains. And, when disconnecting

the earthing connection, be sure to disconnect after pulling out the mains plug from the mains."

WARNING: Power Cord Set: This must be approved for the country where it is used:

U.S.A. and Canada

 The cord set must be UL-approved and CSA certified.  The minimum specification for the flexible cord is:  No. 18 AWG  Type SV or SJ  3-conductor  The cord set must have a rated current capacity of at least 10A.  The attachment plug must be an earth-grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,

250V) configuration.

United Kingdom only

 The supply plug must comply with BS1363 (3-pin 13 amp) and be fitted with a 5A fuse which complies with

BS1362.

 The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).

Europe only:

 The supply plug must comply with CEE 7/7 (“SCHUKO”).  The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).

Denmark: The supply plug must comply with section 107-2-D1, standard DK2-1a or DK2-5a. Switzerland: The supply plug must comply with SEV/ASE 1011.

WARNING: The appliance coupler (the connector to the unit and not the wall plug) must have a configuration for mating

with an EN60320/IEC320 appliance inlet.

WARNING: The socket outlet must be near to the unit and easily accessible. WARNING: France and Peru only:

This unit cannot be powered from IT† supplies. If your supplies are of IT type, this unit must be powered by 230V (2P+T) via an isolation transformer ratio 1:1, with the secondary connection point labelled Neutral, connected directly to earth (ground).

WARNING: RJ-45 Ports. These are shielded RJ-45 data sockets. They cannot be used as standard traditional telephone

sockets, or to connect the unit to a traditional PBX or public telephone network. Only connect RJ-45 data connectors. Either shielded or unshielded data cables with shielded or unshielded jacks can be connected to these data sockets.

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Same screw on opposite side too

4.0 Installation

The Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in a counter top (see Appendix B for installation of vertical printers). Lemur-S model printer is not able to be mounted vertically.

Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.

 Lay the printer flat on a counter top. On a Lemur-S model printer you will need to remove the side cover.  Attach the AC cord and interface cable into the proper connectors.  Install ticket hopper (if applicable) to catch the tickets. Lemur printer without a cutter won’t have a ticket

hopper.

 If you have a Lemur-R model printer please see section Appendix D Lemur-R  Turn power on. The LCD will display PAPER OUT and the red CHECK PAPER led will be illuminated. You

will hear the cutter motor cycle if the printer contains a cutter.

 Begin loading tickets through the entrance slot with a smooth motion until the printer automatically positions

the ticket. See section 5.0 Ticket Load Procedure. NOTE: You want to make sure that the black timing mark is in the correct location before loading the tickets into

the paper path. See www.bocasystems.com/tickets_specs.html for black mark layout specs.

 After the ticket is automatically positioned (the green READY led will be illuminated), press the TEST button

located on the control panel to print a test ticket. The next page shows sample self test ticket printouts.

 Verify that the printer properly works with your system by issuing a ticket through your computer system.

You may also use out customer based program to test the printer independently of your ticketing system

(see Appendix F) You may now install the printer in its permanent location. Adequate room should be provided behind the printer for

the smooth feeding of ticket stock. Please do not prevent the ticket hopper (horizontal models) from operating by touching tickets during the printing cycle.

Lemur cover removal – The printer is shipped there are two securing screws installed to hold the cover in place. If the cover needs to be removed then it will be necessary to remove these (see photo below). When you install the

cover back onto the printer it’s not necessary to reinstall these screws as the black latch (metal cabinet only) will hold the cover in place. It’s recommended to use the printer with the cover in place.

Above sample was printed on a 4”x6” ticket using a 300dpi Lemur without cutter.

Above sample was printed on a 2” x 5.5” ticket using a 200dpi Lemur with cutter.

Your printout may vary depending on printer configuration and ticket stock used.

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Load your stock towards this side and below this metal plate

The black timing mark on the back of your ticket stock

should past over this side facing down towards the opto

Reverse Adjustable (RADJW & RADJ4)

The black timing mark on the back of your ticket stock should pass over this side facing down towards the opto

Load your stock towards this

side and below this metal plate

Adjustable (ADJ4, ADJW & ADJ2)

5.0 Ticket Load Procedure

Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated (if your printer has an optional LCD then it will display PAPER OUT). Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to a stop (at this point the stock is between the thermal head and platen). Keep pressure against the stock and the printer will automatically feed the ticket stock. NOTE: see Appendix C for loading of Lemur-2 and Lemur-2K printers.

Above two photos are of a Lemur and Lemur-K printer. The ticket feed area of a Lemur-2 and Lemur-2K would look the same.

Above photo is of a plastic cabinet Lemur-S with optional cutter and cover removed. Your printer may vary.

2.0”

3.25”

2.0” or

3.25”

5.50”

Black Mark Underside of Ticket

Cinema

Black Mark Underside

of Ticket

Standard Ticket

Feed Direction

Two typical ticket formats and feed directions are shown below. The black timing mark must be facing the

opto sensor.

When loading 5.50” long ticket stock the black timing mark should be closest to the leading edge of

the ticket (the first part that goes into the printer).When loading 2.0”” long cinema ticket stock the black timing mark should be furthest away from to the leading edge of the ticket (the first part that goes into the printer).

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6.0 Configuration

The Lemur series printer is factory configured for a variety of customer requirements. For a comparison of the different electronics packages, refer to the BOCA Systems website under the BASIC

section. For a listing of configuration choices, refer to the BOCA Systems website under the SPECIFICATIONS

section. Printers are configured with a reverse adjustable paper guide (RADJW) set to the customer’s specified width

or optional adjustable paper guide (ADJ4, ADJW, ADJ2 & RADJ4). Reverse adjustable (RADJW & RADJ4) path printer is set to the customer’s specified width. If this setting

requires changing then the following will need to be done to ensure proper operation.

Adjustable (ADJ4, ADJW & ADJ2) paper path printer may leave the factory with the slider bar set to its widest

setting (ADJ4 = 4”, ADJW = 3.25” & ADJ2 = 2”). Please check to make sure the paper path slider bar is

properly adjusted for the width stock being used. (see section 9.1.4 Ticket Width Adjustment)

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1. The paper path slider bar needs to be adjusted for the width stock being used (see 9.1.4 Ticket

Width Adjustment).

2. The SPECIAL HEAD setting needs to be changed to match the width stock being used (see section

Appendix A). For those printers without a LCD display see Appendix H.

9 pin host

BOCA RJ12

Transmit 3 3

Receive 5 4

GND 6 1

RDY 8 6

CTS

+5VDC

RJ12 Connector

USB

Parallel

RJ12 serial

Ethernet

(Optional)

7.0 Standard Interface Pinouts

RJ12 Serial Connection

TYPICAL DB9 to RJ12 PIN CONNECTIONS

PARALLEL

PIN FUNCTION 1 Strobe (negative) 2-9 Data (DB0 - DB7) 10 ACK (negative) 11 BUSY 12 PAPER OUT 13 SELECT (negative) 15 ERROR (negative) 18 Ground

USB is considered a full speed device (version 1.1) not a high speed device (version 2.0). ETHERNET (Optional) is a standard RJ45 Ethernet cable connection. WI-FI (Optional) is compatible with 802.11 b/g networks and supports security settings WEP/WPA/WPA-2. BLUETOOTH (Optional) may be ordered as Classic or Low Energy (LE).

NOTE: The above pinouts may vary on certain printers due to special customer request.

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8.0 Thermal Paper - Theory & Specification

Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications.

The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are

strongly influenced by the quality of the thermal paper used.

MECHANICAL

The print head has a theoretical rating of 60 kilometers. This number is based upon the assumption that the head will be used with a good quality, top coated thermal paper. Uncoated and poorly top coated thermal papers are abrasive to the print head and have been found to wear through the head after less than one kilometer.

Other factors which may contribute to premature mechanical wear are the use of non-thermal inks and stray metallic particles stuck in ticket perforations. Certain inks colors such as opaque white (which contains titanium dioxide) are also highly abrasive.

Unfortunately, there are no available devices for quantitatively measuring the abrasiveness of a given ticket. Fortunately, we have developed a slightly subjective, but effective method of weeding out overly abrasive ticket stock.

ELECTRICAL

Each heat element, dot, on the print head has a theoretical life expectancy of 100 million activations. This is based on the

assumption that each activation will cause the dot temperature to approach the dot’s maximum recommended

temperature. Running at lower temperatures will increase the theoretical life expectancy, while slight temperature increases will seriously (exponentially) degrade the head life.

The thermal paper can affect the electrical head life in two ways. Insensitive, slow papers will typically encourage the user to increase the voltage to darken the printed image. This will directly increase the head temperature resulting in reduced head life. Additionally, the higher temperatures will frequently cause the ink to peel off the ticket and deposit onto the print head. The ink debris will disrupt the normal transfer of heat from the head to the paper. This further increases the head temperature above the desired level. The use of non-thermal inks and/or non-top coated papers also will cause the ink to release and deposit on the print head.

SPECIFICATION

Based upon the above technical information, BOCA has always tried to encourage our customers to use the proper thermal papers to maximize the life of their print heads. BOCA provides an extensive series of papers which meet the above criteria for low abrasion and high sensitivity. We have also tested and approved a number of Ricoh thermal papers

which meet our criteria. While we have not had the opportunity to test other manufacturers’ thermal papers, we feel

confident that other papers manufactured with the above goals in mind should be acceptable for use in our printers. The following list of papers have been approved by BOCA.

200 dpi usage

BOCA T4, T5, T7, LCS and SKI10

200 and 300 dpi usage

BOCA HS7, M7, HS5, M10, SKI14 Please note that the 300 dpi papers may be used on 200 dpi printers. In fact, doing so will allow the user to decrease the

head energy thereby increasing the electrical life of the head. DO NOT use 300 dpi heads with 200 dpi paper.

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9.0 Maintenance and Adjustments

Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care to provide maximum service.

This section provides an overview of printer maintenance, including part alignments, adjustment and replacement.

For discussion purposes, the printer consists of three major modules or assemblies:

• Paper guide and print head assembly

• Cutter assembly

• Logic board assembly

9.1 Paper Guide and Print Head Assembly

The principal function of this assembly is to guide the ticket stock to the thermal print head where thermal printing takes place. Additionally, this assembly houses the drive platen and ticket positioning sensors. If necessary, the total assembly may be removed from the unit. All replacements and adjustments of the components on this assembly may be done without removing the total assembly. The most common adjustments and replacements regarding this assembly follow:

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9.1.1 Cut or Tear Opto

There is one optical sensor (opto) mounted on an adjustable aluminum bracket. The opto controls the cut or tear position. Removal or adjustment of the opto should be done without removing the

bracket from the paper guide. The opto position is factory set and adjustment should not be

necessary.

Above image shows a standard 422264 opto Above image shows a SQ opto

Note: Before making any opto adjustments make sure your ticket stock was manufactured to proper

ticket specifications.

To adjust the cut or tear position, physically adjust the opto mounting bracket forward or backwards to achieve the desired cut or tear location. On a Lemur with auto cut the cut position should be a 1/16”-1/8” away from the ticket perforation. On a Lemur without auto cut the ticket perforation should line up with the edge of the cabinet or top plate.

Minor adjustments (no greater than 3/16”) to the cut or tear position may also be done via the control panel (if applicable) by changing the INC/DEC CUT1/2 settings. (See Appendix A). For a 200dpi printer the INC value should not exceed 38. For a 300dpi printer the INC value should not exceed

55. Going beyond these values will cause reliability issues. If you are not able to get the desired cut position, make sure your ticket stock was manufactured to

proper specifications. Once a year the opto eye should be blown off with air. This interval will vary depending upon the

environment and the quality of the ticket stock. Click here to return to > Table of Contents

Cam Lock Lever

Head mtg. Plate

Photo B

Photo A

Photo C

Clean This Surface

9.1.2 THERMAL PRINT HEAD

The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area. Excessive dirt build up on the print head will result in reduced quality. Continuing to run the print head in a dirty condition will reduce its life expectancy, as it is unable to diffuse its heat properly.

The thermal print head can be removed for cleaning or replacement, as follows:

1. Make sure power is off and the AC cord is disconnected from the printer.

2. DO NOT UNPLUG CABLE FROM PRINT HEAD.

3. Lift up on the cam lock assembly (located above the head mounting block or plate) to remove pressure from the thermal head. Photo A

4. Lift up on the head mounting plate/thermal head to remove. Photo B

5. Clean the thermal print head surface (the side that makes contact with the paper) with isopropyl alcohol. Photo C

6. Install the head by reversing the above procedures.

7. Restore pressure to the head by pushing down on the cam lock assembly.

8. The printer in now ready for operation. If the print quality is still poor then the thermal head needs to be replaced.

9. To replace print head remove ribbon connector from print head and then remove print head from mounting plate by removing two Philip head screws.

Platen

9.1.3 Platen (Rubber Driver Roller)

The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior ticket stock.)

1. Make sure power is off and the AC cord is disconnected from the printer

2. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 9.1.2 Thermal

Print Head). For Lemur-R printer see Addendum D Thermal Print Head.

3. Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller.

4. Clean only the part of the rubber roller where the ticket stock makes contact with.

5. Rotate the rubber roller clockwise a little and repeat step 4; continue in the same manner for one full revolution of the rubber roller.

6. Install the head mounting block/ plate and lock the cam lock lever back in place. Printer in now ready for normal operation.

Platen size may vary from what is shown in the photo.

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The slider bar would be

located here for 3.25”

ticket width

Ticket Stock

Slider Bar, NOTE: stock

must go under the slider bar.

Slider Bar

Load your stock towards this side and below this metal plate

9.1.4 Ticket Width Adjustment

To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position. Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against the ticket. The ticket should move freely in the paper guide.

Above photo is of a RDJW paper path set for 2” wide stock

On reverse adjustable printers (RADJW or RADJ4), the “special head” setting via the control panel must be changed to match the new ticket width (see Appendix A). If the printer doesn’t have the optional control panel then the width adjustment can be made via a software command (see Appendix H).

Above photo is of ADJ paper path set for 4” wide stock

No special head setting change is necessary on standard adjustable printers (ADJ4, ADJW or ADJ2).

Load your stock towards this side and below this metal plate

Slider Bar, NOTE: stock must go under the slider bar.

Above photo is of ADJ2 set for 2” wide stock Above photo is of ADJ2 set for 1” wristband stock

If adhesive stock is being used then please go to Appendix J Adhesive Stock to properly configure your printer for said stock.

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Boca Cutter

9.2 Cutter Assembly

The BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be aware of the following:

Wait five seconds before feeding ticket stock into the printer after power up. During this time the cutter knife will move up and down. If ticket stock is fed into the printer before five seconds, a ticket jam could occur.

The cutter area should be blown out with air periodically to prevent debris from building up inside the cutter area. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of paper dust entering the cutter area.

If the printer will be used with ticket stock that has a thickness greater than .008” then the cutter

speed needs to be changed to SLOW. Please contact BOCA for documentation to make this change. If the cutter speed is not changed to SLOW, then the printer will not work reliably with said stock.

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10.0 General Cleaning

The interior of the printer should be cleaned whenever there is a visible accumulation of dust. Use a small vacuum for cleaning. Be careful not to jar any of the printer’s parts loose.

11.0 Logic Board

The printed circuit boards used in this product have been manufactured using surface mount technology. These printed circuit boards cannot be effectively repaired in the field and should be returned to the manufacturer if repair is required.

Warning: ALL SERVICE SHOULD BE DONE WITH POWER OFF AND THE AC CORD UNPLUGGED FROM THE PRINTER.

See below pictures for main logic board access: (Click on printer name for larger picture)

Lemur & Lemur-K (metal) Lemur-S (metal cabinet) Lemur-2 (Electronics cover removed) (Rear panel removed) (Electronics cover removed)

Lemur-S (plastic cabinet) Lemur-2P

(Access panel removed) (Access panel removed) Lemur & Lemur-K (Plastic) (Electronics cover removed)

11.1.1 Logic Board (Removal)

1. Gain access to the logic board. This is normally done by removing the electronics cover or rear access panel.

a. Lemur & Lemur-K (plastic cabinet) - Remove 4 Philip head screws and 1 hex head ¼” screw. b. Lemur, Lemur-K & Lemur-2 (metal cabinet) - Remove all screws that hold enclosure &

electronics cover in place. c. Lemur-S (metal cabinet) – Remove 5 Philip head screws from access panel. d. Lemur-S (plastic cabinet) – Remove 3 Philip head screws from access panel. e. Lemur-2P (metal cabinet) – Remove 4 Philip head screws from access panel.

2. Denote where all the cables are plugged into the logic board.

3. Unplug connectors connected to the main logic board.

4. Remove the four 3/16” head screws that secure the logic board onto the cabinet.

5. Lift board and remove.

11.1.2 Logic Board (Installation)

1. Installed the logic board into the printer.

2. Install the four 3/16” head screws that hold the logic board onto the cabinet and tighten.

3. Attach connectors going to the main logic board.

4. Install the electronics cover or rear access panel. Click here to return to > Table of Contents

Part Number

Description

422557-25

Cable Ribbon, Thermal Head

420881Z-1

Enclosure, Lemur

423552-L

Cutter Assembly for all Lemurs except Lemur-R

423552-LP

Cutter Assembly all model Lemurs except Lemur-R (PLASTIC CAGE ONLY)

423552-R

Cutter Assembly for Lemur-R only

423759

Display Holder

P50-1003

Drive Belt, 102T (for 300dpi)

P50-1017

Drive Belt, 98T (for 200dpi)

P51-1011

Drive Pulley, 30T (for 300dpi)

P51-1007

Drive Pulley, 20T (for 200dpi)

P51-1014

Drive Pulley, 20T (for 200dpi & 300dpi)

423480Z

Upper Exit Deflector

423480Z-VL

Upper Exit Deflector (vertical mount Lemur only)

423485-VL

Lower Exit Deflector (vertical mount Lemur only)

423192

Ground Strap

423793

Energy Star Decal

422888-115

Transformer (110VAC)

12*

42288-230

Transformer (230VAC)

FGLZ46

Main Logic Board (Standard)

13*

FGLZ46-E

Main Logic Board (Ethernet option)

P46-110

Power board, 110VAC

14*

P46-220

Power board, 220VAC

14*

DC24A

Power board, 24VDC

423764

Opto Detector Assembly (opto)

15A

SQ OPTO

Opto Detector Assembly (opto) printers built August-2013 & later

423760-L3B-1

Platen (RADJW, ADJ2 & ADJW)

16*

423760-L4B-1

Platen (ADJ4 & RADJ4)

423789

AC Filter

2003

Print Head (200dpi RADJW, ADJ2 or ADJW)

18*

3003

Print Head (300dpi RADJW, ADJ2 or ADJW)

18*

2004

Print Head (200dpi ADJ4 & RADJ4)

18*

3004

Print Head (300dpi ADJ4 & RADJ4)

423496

Head Mounting Plate

19A

423496-5

Head Mounting Plate, plastic print cage ONLY

422590

Stepper Motor

P28-1020

Switch, Ticket Load

AC161A5

LCD Display

423236-2

Take Out Head Cam Lock

5316H

Control Panel Decal

421932-DSP

Fill-in Plate, Display

*25

423921

Fill-in Plate, Display (for plastic electronics box)

423559Z

RFI Cutter Shield

422521

Electronics Box, Lemur & Lemur-K (metal)

423565

Dust Cover, Cutter

P62-1006

Anti Static Brush

422521Z

Electronics Box, Lemur-2 & Lemur-2K

423792

Shoulder Bearing, Platen

423790

DC Out Cable, Power Board

423791

AC Out Cable, Power Board

423767

UL Cover, Power Board

P45-1009

Bearing (Large)

423917

Switching Power Supply (SPS)

423886-SPS

UL Shield (SPS

423791-SPS

AC Out Cable, SPS

P46M

Switch, Power for SPS

423789-SPS

AC Filter for SPS

423790-SPS

DC Out Cable, SPS

423895

Cover, Lemur (Plastic)

423894

Electronics Box, Lemur & Lemur-K (Plastic)

420881Z-2

Cover, Lemur (metal)

420881Z-Plus

Cover, Lemur-S

420881Z-Dual-2

Cover, Lemur-2

420881Z-Dual-2

Enclosure, Lemur-2

423825-2x6

Hopper, 2” wide ticket stock (cutter)

423825-4x6

Hopper, 2.5” to 4” wide ticket (cutter)

421421Z

Top Plate, vertical Lemur with cutter (8.70” x 9.64”)

421421Z-NC

Top Plate, vertical Lemur without cutter (13.00” x 9.48”)

421421Z-PA

Top Plate, vertical Lemur with cutter (10.25” x 10.25”)

12.0 Spare Parts List

Part Number

Description

P19-1000

Cable, AC Cord 110VAC (US)

423765

Cable External, serial DB9 TO RJ12

423846

Cable External, USB

423852

Cable External, Parallel

423857

Cable External, Ethernet

5 3 6

*Customer dependent and not shown in photos

Above and below photos are of a Lemur with optional LCD display and cutter

View with thermal head unlocked and open.

15A

View with cover removed.

Plastic Lemur-S with optional cutter

View with rear access panel removed.

13 3 12

17 1 34

Lemur-S (metal cabinet) with optional cutter

Lemur-2K with optional cutters

13 1 12

Lemur-2 without optional LCD display

Lemur-R with switching power supply (SPS)

Lemur-S (plastic cabinet) access cover removed w/ optional Ethernet & LCD display

Lemur-2P with access cover removed

The above head plate is only used on plastic print cage printers. Like the one used on the plastic cabinet Lemur-S.

19A

Lemur-R print head (p/n 200c3)

13.0 Troubleshooting Guide

This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide technical details or repair methods, but can serve as a guide to fault isolation in the field. As a safety

precaution, all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer. Following any procedure requiring the removal of covers and/or doors, please verify that they have been properly attached and fastened prior to operating the printer. If you need additional help, please visit the link below

www.bocasystems.com/onlinesupportform.html

1. NO OPERATION, LED’S DON’T LIGHT UP UPON POWER UP

a. Power the printer off and wait 30 seconds then power it back on.

b. Check the power cord for proper installation at both ends.

c Check that there is power at the AC outlet.

d. Contact your system provider or BOCA for further assistance.

2. POWER IS ON BUT NO OPERATION a. Check to make sure the load switch (see item #21 of parts list) makes a clicking sound when you load ticket stock over it. If switch needs adjustment then contact BOCA for documentation.

b. If cutter knife (if so equipped) does not go up and down after power up, See # 6. c. With the printer powered off, unplug the thermal head and turn on the printer. If printer works then replace the thermal head. d. Contact your system provider or BOCA for further assistance.

3. POWER IS ON BUT TICKET WILL NOT LOAD

a. See # 2 b. Make sure the print head/cam lock assembly is fully locked in the closed position. Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head” c. Check that the ticket stock is being loaded correctly. Consult “Installation” section. d. Contact your system provider or BOCA for further assistance.

4. ERRATIC CUT POSITION

a. Check for defective ticket stock. Is the black mark unevenly spaced apart or light in color? Is the ticket too wide for the paper path? b. Make sure the paper guild slider bar is properly adjusted (see 9.1.4 Ticket Width Adjustment ). c. Clean off opto eyes (see item #15 of parts list) with air. For Lemur-R see “Load & Cut Opto” d. Check that the platen is clean. Consult “Platen (Rubber Drive Roller)” section. e. Replace ticket cut opto. f. Contact your system provider or BOCA for further assistance.

5. ERRACTIC PRINT POSITION

a. See # 4

6. CUTTER KNIFE DOES NOT MOVE (if equipped)

a. Check for blockage in the cutter area. c. Default printer settings. With the printer powered off hold down the TEST button and then power up

the printer. Keep the TEST button held down for ten seconds and release.

c. Contact your system provider or BOCA for further assistance.

7. POOR PRINT OUT (light print out)

a. Try a different stack of ticket stock.

b. Make sure the print head/cam lock assembly if fully locked in the closed position.

c. Clean print head. Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head” d. Adjust print intensity setting via the control panel (if equipped). (see Appendix A) e. Replace thermal head. f. Contact your system provider or BOCA for further assistance.

8. POOR PRINT OUT (white voids in print out)

a. Clean print head. Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head” b. Replace thermal head. c. Contact your system provider or BOCA for further assistance.

9. NO PRINT OUT

a. Try a different stack of ticket stock.

b. Check head cable for electrical connection at both ends

c. Check to make sure head cable is plugged in properly into the thermal head. d. Replace the thermal head. e. Contact your system provider or BOCA for further assistance.

10. PRINTER SKIPS TICKETS WHILE PRINTING

a. Check position and quality of black mark on the ticket stock. b. Make sure the paper guild slider bar is properly adjusted (see 9.1.4 Ticket Width Adjustment ). c. Clean off opto eyes with air.

d. Check that the platen is clean. Consult “Platen (Rubber Drive Roller)” section.

e. Replace ticket cut opto. f. Contact your system provider or BOCA for further assistance.

11. PRINTER SKIPS TICKETS AND DIES

a. See # 10.

12. TICKET JAM ENTERING THE CUTTER AREA

a. Make sure the entrance to the cutter area is not blocked. b Make sure the paper guild slider bar is properly adjusted (see 9.1.4 Ticket Width Adjustment ).

b. Contact your system provider or BOCA for further assistance.

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OPERATOR MENU

BAUD RATE?

MINI/MICRO?

PRINT SPEED?

DIAGNOSTIC MODE?

STATUS ENABLED?

TRANSPARENT MODE?

PAPER MODE?

SPECIAL HEAD

CLEAR DOWNLOAD

INC CUT1 COUNT?

DEC CUT1 COUNT?

INC CUT2 COUNT?

DEC CUT1 COUNT?

PRINT MODE?

PRINT INTENSITY?

TEST TICKET?

ETHERNET?

IP ADDRESS?

SUBNET MASK?

DEFAULT GATEWAY?

DNS SERVER?

SPEED/DUPLEX?

DEFAULT WEBPAGE?

REFRESH RATE?

TICKET REMAIN 1

TICKETS LOW1?

TICKET REMAIN 2

TICKETS LOW2?

EXIT AND SAVE?

JUST EXIT

CHOICES: Scrolls through choices in individual menu topics

MENU: Selects proper menu topic (baud rate, cut count, etc.)

TEST: Enters new value. Also saves new values

DATA

READY

CHECK PAPER

PAPER JAM

APPENDIX A - CONTROL PANEL

The FGL46 printers allow the user to adjust various printer options through the optional control panel. To access the control panel menu, press both MENU and TEST switches simultaneously for about 3 seconds. The LCD will display the “OPERATOR MENU!” message to indicate that it has entered the control panel menu mode. Once in this mode, please use the following steps in the manner indicated to choose the proper menu topic and to select the proper setting.

The printer has four led lights on the control panel. All led will illuminate briefly after power up.

 DATA – This led will only illuminate green when the printer is receiving data  READY – This led will illuminate green when the printer is ready. This led will be off if the printer is not ready.  CHECK PAPER – This led will only illuminate red when the printer is out of paper.  PAPER JAM – This led will only illuminate red when there is a paper jam.

To access and use the OPERATOR MENU, follow these steps:

1. Ticket stock should be loaded into the printer. The LCD window displays FGL46G# - SB# (# - number value

depends on revision level; G represents the software series level; B# is the font)

2. Press both MENU and TEST switches simultaneously for about 3 seconds. The LCD window displays OPERATOR

MENU. (To access the factory menu, press MENU and CHOICES instead of MENU and TEST.) WARNING: Improper use of the factory menu may disable your printer.

3. To scroll through the menu topic, use MENU stopping on the topic you wish to change.

4. Press CHOICES to scroll through choices in the selected topic. NOTE: The printer displays a blinking cursor for the

values presently stored in the printer.

5. Once you have found the new value you want, press TEST. The LCD window displays EXIT AND SAVE?. If you wish

to save the new value then press TEST again.

6. If you do not wish to save the new value then press MENU. The LCD window displays JUST EXIT?. Press TEST to

exit the OPERATOR MENU without saving new values or press MENU to enter back into the OPERATOR MENU.

The chart below lists the present menu topics. These topics are subject to change.

NONE

Disables the XON/XOFF and status response protocols

SERIAL

Enables the XON/XOFF and status response protocol for the serial port.

PARALLEL

Enables bi-directional parallel status responses if printer is configured as bi-directional.

SER/PAR

Enables both bi-directional parallel and serial status responses.

USB

Enables USB status responses

USB/SER

Enables USB and serial status responses

USB/PAR

Enables USB and bi-directional parallel

USB/SER/PAR

Enables USB, bi-directional parallel and serial status responses

DUAL & SINGLE PATH PRINTER WITH RADW paper guide set to 3.25” & RADJ4 paper guide set to 4”

ON P1

DUAL & SINGLE PATH PRINTER ONLY (Not used for a Lemur series printer)

ON P2

DUAL PATH PRINTER ONLY on path #2 (Not used for a Lemur series printer)

ON BOTH

DUAL PATH PRINTER ONLY on both paths (Not used for a Lemur series printer)

REV ADJ2 P1

DUAL & SINGLE PATH PRINTER WITH RADW or RDJW4 paper guide set to 2”

REV ADJ2 P2

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2” on path #2

REV ADJ2 BOTH

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2” on both paths

REV ADJ2.5 P1

DUAL & SINGLE PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.50”

REV ADJ2.5 P2

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.50” on path #2

REV ADJ2.5 BOTH

DUAL PATH PRINTER WITH REV RADW or RDJW4 paper guide set to 2.50” on both paths

REV ADJ2.7 P1

DUAL & SINGLE PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.70”

REV ADJ2.7 P2

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.70” on path #2

REV ADJ2.7 BOTH

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.70” on both paths

REV ADJ3 P1

DUAL & SINGLE PATH PRINTER WITH RADW or RDJW4 paper guide set to 3”

REV ADJ3 P2

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 3” on path #2

REV ADJ3 BOTH

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 3” on both paths

REV ADJ2.125 P1

DUAL & SINGLE PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.125”

REV ADJ2.125 P2

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.125” on path #2

REV ADJ2.125 BOTH

DUAL PATH PRINTER WITH RADW or RDJW4 paper guide set to 2.125” on both paths

REV ADJ3.25 P1

DUAL & SINGLE PATH PRINTER WITH RADJ4 ONLY paper guide set to 3.25”

REV ADJ3.25 P2

DUAL & SINGLE PATH PRINTER WITH RADJ4 ONLY paper guide set to 3.25” on path #2

REV ADJ3.25 BOTH

DUAL & SINGLE PATH PRINTER WITH RADJ4 ONLY paper guide set to 3.25” on both paths

1200,N,8,1

4800,N,8,1

19200,N,8,1

38400,E,7,1

1200,E,7,1

4800,E,7,1

19200,E,7,1

57600,N,8,1

1200,O,7,1

4800,O,7,1

19200,0,7,1

57600,E,7,1

2400,N,8,1

9600,N,8,1

28800,N,8,1

115200,N,8,1

2400,E,7,1

9600,E,7,1

28800,E,7,1

115200,E,7,1

2400,O,7,1

9600,0,7,1

38400,N,8,1

The following is a brief overview of some representative Menu options: BAUD RATE? Controls the serial interface baud rate, parity bit, data bits and stop bits.

Here are the following choices:

MINI/MICRO? Defines the type of printer. MINI Is for a printer with a Silent Cutter Assembly (SC2) (Mini, Mini Plus, Mini MB, Dual Mini) MICRO Is for a printer without a SC2 (Micro, Micro Plus, Micro MB, Dual Micro)

PRINT SPEED? Controls the speed the ticket travels at. Also effects the print quality. Printer should not be run at a print speed of 0 as it may cause ticket jams. The numbers range from 0 - FASTEST to 7 - SLOWEST. 3 is factory default.

DIAGNOSTIC MODE? Your choices are YES or NO. NO is factory default. (Please consult your Programming Guide) TICKET TYPE? Factory setting. Do not modify. STATUS ENABLED? Sets status response protocols.

TRANSPARENT MODE? YES (Enabled) or NO (Disabled). (Please consult your Programming Guide) PAPER MODE? Is generally used only for test purposes. It may also be used on roll stock with no black marks on the ticket. Your

choices are YES (Enabled) ,NO (Disabled) or RECEIPT (for Lemur-R printer only). NO is factory default. SPECIAL HEAD? Is used when a special paper path size is installed (2.125”, 2.5”, 2.7”….)

Here are the following choices: This feature is set at the factory.

CLEAR DOWNLOAD? Clears those items downloaded by the operator to Flash memory. Your choices are YES or NO.

STANDARD

Normal self test ticket pattern (factory default)

CONFIGURATION 1

To print configuration settings if printing on a 1” wide ticket

CONFIGURATION 2

To print configuration settings if printing on a 2” wide ticket

CONFIGURATION 3

To print configuration settings if printing on a 3” wide ticket

CONFIGURATION 4

To print configuration settings if printing on a 4” wide ticket

Ethernet not enabled.

YES

Uses the IP address that has been set in the printer by the customer.

Diagonstics

This feature should not be used.

Valid Packets

This feature should not be used.

DHCP Enabled

Automatically attempts to get an IP address from Local Server

DHCP/SUB/GATE

Automatically attempts to get an IP address/Subnet Mask/Gateway from Local Server

DHCP/NR

Automatically attempts to get an IP address from Local Server and then register the name with the local NetBIOS name server – usually the WINS Server

DHCP/SUB/GATE/NR

Automatically attempts to get an IP address/Subnet Mask/Gateway from Local Server and then register the name with the local NetBIOS name server – usually the WINS Server

LIGHT

MED LIGHT

NORMAL

(factory default)

MED DARK

SHORT HEAD LIFE

INC CUT1/2 COUNT? moves the cut/tear position to the left (towards the ticket entrance area). Cut counts are increments of .003” for 300dpi and .005” for 200dpi. Depressing CHOICES changes the count value. 16 is factory default. (1 is for path one; 2 is for path 2

[dual only). For a 200dpi printer the INC value should not exceed 38. For a 300dpi printer the INC value should not exceed 55. Going beyond these values will cause reliability issues.

DEC CUT1/2 COUNT? moves the cut/tear position to the right (towards the ticket exit area). Cut counts are decrements of .003” for 300dpi and .005” for 200dpi. Depressing CHOICES changes the count value. 16 is factory default. For a 200dpi printer the INC

value should not exceed 38. For a 300dpi printer the INC value should not exceed 55. Going beyond these values will cause reliability issues.

PRINT MODE? Defines the automatic ticket length calculation feature. (FACTORY PRESET AND SHOULD NOT BE CHANGED) THERMAL The printer will feed out and then retract a ticket during this measurement. RIBBON The printer will feed out one blank ticket. This mode is used for label stock and wristbands to prevent peeling. RIBBON1/THERMAL2 On a Lemur-2 printer path 1 would be set to ribbon and path 2 would be set for thermal mode. RIBBON1/THERMAL2 On a Lemur-2 printer path 1 would be set to thermal and path 2 would be set for ribbon mode.

PRINT INTENSITY? Controls the darkness of ticket printout.

Here are the following choices:

TEST TICKET? Defines they type of self-test ticket printed.

ETHERNET? Only used for printer with Ethernet interface connector.

IP ADDRESS? Enables the operator to change the printer’s Ethernet IP Address. (See Appendix E ) SUBNET MASK? Enables the operator to change the printer’s Ethernet Subnet Mask value. (See Appendix E ) DEFAULT GATEWAY? Enables the operator to change the printer’s Ethernet default Gateway value. (See Appendix E )

Programming Guide. DNS SERVER? Enables the operator to change the printer’s Ethernet default DNS server value. (See Appendix E )

Programming Guide. SPEED/DUPLEX? Enables the operator to change the printer’s Ethernet speed and duplex setting. Please consult “Ethernet Interface

Addendum” of the FGL Programming Guide. Your choices are AUTO-NEGOTIATE, 100Mbps/FULL, 100Mbps/HALF, 10Mbps/FULL and 10Mbps/HALF.

DEFAULT WEBPAGE?, REFRESH RATE?, TICKETS REMAIN 1, TICKETS LOW1?, TICKETS REMAIN 2, TICKETS LOW2? : Please consult “REMOTE MANAGEMENT ADDENDUM” of the FGL Programming Guide.

EXIT AND SAVE ! Will save any changes made to the above menu options. If you wish to save the new value then press TEST, if not press MENU.

JUST EXIT? Will exit the menu options without saving any changes.

If you with to exit without saving the new value then press TEST, if not press MENU.

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APPENDIX B - VERTICAL PRINTER INSTALLATION

Prepare the counter top by cutting a rectangular hole in accordance with the dimensions specified for your printer model. NOTE: The table or counter top must be able to support at least four times the weight of the printer.

Vertical Mount Lemur

Vertical Mount Lemur-2

 Attach the top plate to the printer using only the supplied mounting hardware.  Insert the printer with the top plate attached into the countertop cutout.  Attach the power cord and the interface cable to the printer.  Turn the power switch to the ON position.  The printer is now ready for ticket stock to be loaded.

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Feed Direction

Path 1

Path 2

APPENDIX C – LEMUR-2, Lemur-2K OR Lemur-2P

Ticket Load Procedure for a Lemur-2 Series Printer

Your printer may vary from the above photo

Turn the printer on and wait five seconds. If your printer has an optional LCD then it will display PAPER OUT (the red CHECK PAPER led will be illuminated). Begin loading the tickets through the entrance slot of path #1 with a smooth motion until it stops. At this point the printer should automatically grad and positions the ticket. Once path #1 had been loaded, you then can load path #2 the same way. Both paths need to be loaded in order for the printer to work properly.

Section 5.0 Ticket Load Procedure will provide information on how the stock should be loaded into the entrance slots.

After the ticket is automatically positioned (the READY LED will be illuminated), press the TEST button located on the control panel to print a test ticket. The first ticket will print out on path #2 and when you press the TEST button a second time the ticket will print out on path #1.

Which side the printer prints on is controlled by the data being sent from you host computer.

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APPENDIX D – LEMUR-R

Ticket Load Procedure

 Turn the printer on and wait five seconds. If your printer has an optional LCD then it will display PAPER OUT (the

red CHECK PAPER led will be illuminated).

 You need to make sure the leading edge (first part that is feed into the printer) has a nice clean edge. Not

crumpled or tape stuck to it.

 Begin loading the tickets through the entrance slot with a smooth motion until it stops. At this point the printer will

automatically grad and positions the receipt paper.

 After the ticket is automatically positioned (the READY LED will be illuminated), press the TEST button located on

the control panel to print a test ticket. The printer is configured when it leaves the factory to be particle cut the receipt. Self-test printout should look similar to the image below.

 Printer is now ready for operation.

Cam Lock Lever

Photo A

Photo B

Photo C

Clean This Surface

THERMAL PRINT HEAD

You may gain access to the print head as follows:

1. Make sure power is off and the AC cord is disconnected from the printer.

2. DO NOT UNPLUG CABLE FROM PRINT HEAD.

3. Lift up on the cam lock assembly (located above the head plate) to remove pressure from the thermal head.

Photo A

4. Swing the head mounting plate assembly back. Photo B

5. Clean the thermal print head surface (the side that makes contact with the paper) with isopropyl alcohol.

Photo C

6. Install the head by reversing the above procedures.

7. Restore pressure to the head by pushing down on the cam lock assembly.

8. The printer in now ready for operation. If the print quality is still poor then Contact your system provider or

BOCA for further assistance.

Blow out with air

in this area

LOAD & CUT OPTO

Once a year the opto eyes should be blown off with air. This interval will vary depending upon the environment and the quality of the ticket stock.

PLATEN (RUBBER DRIVER ROLLER)

See section 9.1.3 Platen (Rubber Driver Roller) of this user manual

CUTTER ASSEMBLY

See section 9.2 Cutter Assembly of this user manual

If you need additional help, please visit www.bocasystems.com/onlinesupportform.html

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APPENDIX E –ETHERNET PARAMETERS

General Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is unable to get a dynamic IP address from the customer's network in the allotted time period (about one minute), it will default to the 10.0.0.192 address. You can select a different fixed IP address either via a Web Browser (see below) or the printer’s control panel if your printer has an optional LCD display.

ETHERNET – Quick Installation Guide

 Connect the printer to your network (the IP address will be automatically assigned by your DHCP server)  Load tickets into the printer  Wait one minute to allow assignment of IP address  Print a test ticket to identify the printer's IP address  Ping the printer  Open your web browser and type the printer’s IP address to review its configuration page (see below image).  If you are going to set a static IP address then you will need to change the ETHERNET setting to YES.  If you experience any problems, please refer to the Ethernet section of our FGL Programming Guide.

Changing Ethernet settings if your printer has a LCD display

CHANGING ‘ETHERNET’ SETTING

1. Please follow these steps to change the ETHERNET setting on your Ethernet printer.

2. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed unit FACTORY MENU appears in the LCD window or the display starts scrolling through different topics.

3. Using the MENU button scroll down to the ETHERNET?

4. Using the CHOICE button select the choice you want.

5. Press the TEST button to enter that setting.

6. Now the display will show EXIT AND SAVE. Press the TEST button to save the setting entered.

7. Note: if you selected ‘YES’ then you can use the default IP of 10.0.0.192 or set a different one as described next.

CHANGING ‘IP ADDRESS’

1. Please follow these steps to change the fixed IP address on your Ethernet printer. Note: if using a fixed IP address make sure the ‘ETHERNET’ setting is set to ‘YES’ (see above).

2. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed until FACTORY MENU appears in the LCD window or the display starts scrolling through different topics.

3. Using the MENU button scroll down to the IP ADDRESS? and press the CHOICE button.

4. The blinking cursor indicates the current IP numeric value selected. Every time you press the CHOICE button the numeric value will change.

5. Using the TEST button will move you over to the next numeric value.

6. Continue steps 4 & 5 to program the desired IP address value.

7. At the end the display will show EXIT AND SAVE. Press the TEST button to save the IP address you just entered.

CHANGING 'SUBNET MASK' SETTING

1. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed until FACTORY MENU appears in the LCD window or the display starts scrolling through different topics.

2. Using the MENU button scroll down to the Subnet Mask? and press the CHOICE button.

3. Each time you press the CHOICE button a different mask value will be displayed.

4. Once you have the mask value you want, press the TEST button. The display will show EXIT AND SAVE. Press

the TEST button a second time to save the address value.

CHANGING 'DEFAULT GATEWAY' ADDRESS

Follow same procedure as 'Changing IP address' above but in step 3 scrolls down to the DEFAULT GATEWAY.

CHANGING 'DNS SERVER' ADDRESS

Follow same procedure as 'Changing IP address' above but in step 3 scrolls down to the DNS SERVER?

Click here to return to > Table of Contents

Your selection of drivers will vary from what is shown in above image

APPENDIX F – INTERFACE TESTING A LEMUR

Boca Systems, Inc. has developed a Windows based program that allows customers to communicate from a host computer to the printer over any interface (parallel, serial, USB, Ethernet) and print drivers too. The below program link is found on our website under the “TECH SUPPORT/ REPAIRS“ section. For Apple/ Mac based systems see page 35.

WINDOWS BASED SYSTEM

www.bocasystems.com/documents/configure_boca.exe

To use this program you will need to download the executable file to your Windows based host computer and run it. If your

system doesn’t already have Microsoft .NET Framework 4 installed then allow it to be installed when prompted. Follow the

instructions on the pop up windows to install the program. The following steps will guide you through using this program once it has been installed on your host computer.

1. Hook the BOCA printer to the host computer that you have the Configure program loaded onto. Make sure that the printer has stock loaded and it ready to go. A printer is ready to print when it is able to print out a self test ticket by depressing the TEST button. If you are not able to get a self test ticket then see section Installation to make sure you have the printer properly setup.

2. On your Window’s desktop click on the START icon and then click on PROGRAMS to see all your computer’s programs.

3. Find “Boca Systems” and click on Boca Configure and Test. Once the program is running, click on the “Select A

Printer” drop-down arrow and you have to choices.

Printer Interface - if your connecting through a Parallel, Serial, Ethernet or USB-HID mode (go to step# 4) Print Driver - if you’re connecting via a print driver (go to step # 5).

4. Once the program is running, click on the “Select A Printer” drop-down arrow and choose “Printer Interface”. You will want to choose the interface connection that you have the BOCA printer hooked up to then click the OK button. Go to step #6.

If you are connecting via the Ethernet port then in the IP Address box type in the printer’s current IP address.

The printer’s current IP address is printed on the self-test ticket (when the test button is pressed). When tying in

the address don’t include the leading zeros (If IP=189.010.000.002 then type in 189.10.0.2). Click on the Connect

button.

5. Once the program is running, click on the “Select A Printer” drop-down arrow and choose

Printer Driver. You will want to choose the driver you are using for the BOCA printer. Once the driver is chosen click the OK button.

6. If your printer has FGL firmware then click on the yellow “FGL Test Ticket” button or if your printer has HP firmware then clicks on the yellow “PCL Test Ticket” button.

7. Once the Test Ticket selection box comes up, click on the OK button to print out a ticket.

8. You may also print more than one ticket by changing the number of tickets you want to printer. See page 42 for sample printouts.

Your selection of drivers will vary from what is shown in above image

APPLE/ MAC BASED SYSTEM

Boca Systems, Inc. has developed two programs that allow customer to the printer. One operates over USB/HID & Ethernet interfaces and the other if a print driver is used. The below programs are found on our website under the “TECH SUPPORT/

REPAIRS” section.

For Mac use without printer driver (www.bocasystems.com/documents/boca_customer_mac.zip) customer program is used with USB/HID & Ethernet interfaces. For Mac use with printer drivers (www.bocasystems.com/documents/boca_customer_driver_mac.zip) customer program is used with print drivers or USB connection.

You may download load the program that fits your needs. To use these programs you will need to download the zip file to your Apple/Mac based host computer. The following steps will guide you through using these programs once they have been installed on your host computer.

1. Hook the BOCA printer to the host computer that you have the Customer program loaded onto. Make sure that the printer has stock loaded and it ready to go. A printer is ready to print when it is able to print out a self test ticket by depressing the TEST button. If you are not able to get a self test ticket, refer to the user’s manual to make sure you have the printer properly setup.

2. Go to your download folder and you will see the customer program you chose. Click on this folder to expand it to see

all the files.

3. You will need to click on the appropriate application file to run the program.

customer_mac for the USB/HID & Ethernet based program. cust_driver_mac for the print driver based . Proceed to step #5

4. Once the Customer MAC Test Tool is running, click on the “Select Printer Interface” drop-down arrow. You will want to choose the interface connection that you have the BOCA printer hooked up to then go to step #6.

If you are connecting via the Ethernet port then in the IP Address box type in the printer’s current IP address.

The printer’s current IP address is printed on the self-test ticket (when the test button is pressed). When tying in

the address don’t include the leading zeros (If IP=189.010.000.002 then type in 189.10.0.2). Click on the Connect

button. The Message section will indicate that connection has been made. Go to step #6

5. Once the Customer USB Drivers program is running, click on the “Pick A Printer” button. You will want to choose the driver you’re using for the BOCA printer.

6. Now click on the “Select Printer Operation” drop-down arrow and chose “Print a FGL Test Ticket”. If your printer had HP firmware then chooses “PCL Test Ticket”.

Driver program Without Driver program

7. You may also print more than one ticket by changing the number of tickets you want to printer. See next page for sample printouts.

Above sample FGL ticket was printed on a 2” x 5.5” (concert) ticket using a RADJW-2 200dpi FGL printer

Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using a RADJW-3.25 200dpi FGL printer

Above sample FGL ticket was printed on a 2” x 5.5” (concert) ticket using a RADJW-2 300dpi FGL printer

Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using a RADJW-3.25 300dpi FGL printer

Above sample PCL ticket was printed on a 3.25” x 5” ticket using a RADJW-3.25 300dpi PCL printer

Your sample printout may vary due to ticket width and length.

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APPENDIX G – DOWNLOADING SOFTWARE COMMANDS

For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below. This is best done using our configure and test program for Windows (see

Appendix F ) or our customer program for MAC (see page 39).

If needed, the printer may be defaulted back to it’s originally factory settings as follows. With the printer powered off hold down the TEST button and then power up the printer. Keep the TEST button held down for 10 seconds and release (the printer will reset at this time).

Once you have your interface or driver selected then clicks on the “Enable FGL for PCL” button. For the MAC

customer program under the Select Printer Operation choose “Enable FGL Commands (HP)”. Click on the Yes

Click the Yes button and then the OK button.

Window MAC

Click on the “Send Text” button. For the MAC customer program under the Select Printer Operation choose “Send Text Commands”. Once the Text Data box comes up you type the text command in the Data input box. Then click on the OK button and the text data will be sent to the printer.

You may click on the HELP button at any time to open up the help window.

The CONFIGURATION TEST TICKET SUPPLEMENT section of the FGL programming guide shows all of the commands necessary to access the operator control panel functions.

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APPENDIX H – CHANGING SPECIAL HEAD SETTING

For those Lemurs model printers without LCD display the special head setting changes may be done by utilizing the software commands listed below. This is best done using our configure and test program for Windows (see

Appendix F ) or our customer program for MAC (see page 39).

Once you have your interface or driver selected then clicks on the “Enable FGL for PCL” button. Click on the Yes button and then the OK button. For the MAC customer program under the Select Printer Operation choose “Enable FGL Commands (HP)”. Click on the Yes

Window MAC

Click on the “Change Ticket Width” button. For the MAC customer program under the Select Printer Operation

choose “Special Head”.

Once the Special Head menu box comes up you will need to choose the Head Type. Full Size – If you want to set a RADJW path to 3.25” or a RADJ4 path to 4”. For MAC customer program you would choose “NO”. If selected then click the OK button

Special – Must not be used. Rev-Adj – Is select to enable you to choose a different ticket width setting

Next you will need to choose the Path. This option will only become available if you had selected Rev-Adj. P1 – This would be selected if you have a single path Lemur model printer or choosing Path 1 on a Lemur-2 model printer.

P2- This would be selected if you are choosing Path 2 (closest to power switch) on a Lemur-2 model printer. BOTH – This would be select if you are choosing both paths on a Lemur-2 model printer.

Next you will need to choose the Size. You will want to choose the size the best matches the width stock being

used. The 3.25 setting is to only be used for a RADJ4 path that needs to be set to 3.25”. For example if you had

a RADJW path Lemur series printer you wanted to change the ticket width from 3.25” to 2” then the Special Head menu box will look like the below sample.

Windows MAC You may click on the HELP button at any time to open up the help window.

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APPENDIX I – CONFIGURE WI-FI CONNECTION

To use the wireless capabilities of a printer equipped with the optional 802.11b wireless interface (WiFi), it will first be necessary to setup the printer with information and security settings that match the settings of the wireless server/router you are connecting to.

Our Wi-Fi printer is designed to work with a wireless router.

A Wi-Fi printer with firmware level FGL-46M32 or HP-46M32 and up will also support wireless peerto-peer / Ad-Hoc mode. This mode is a method for wireless devices to directly communicate with each other. Operating in ad-hoc mode allows all wireless devices within range of each other to discover and communicate in peer-to-peer fashion without involving central access points (including those built in to broadband wireless routers).

For FGL-46M32 or HP-46M32 and Higher ONLY

To initially configure the wireless settings it will be necessary to connect to the printer via the Parallel, RJ12, USB or Ethernet (if so equipped) interface using a Windows or MAC based system.

This may be done using our Configure and Test program for Windows or Customer program for MAC (see Appendix F). After installing the necessary program, click on the blue “Check For Update” button to acquire any recent modifications to the tool. Once the program is running click on the blue Help button. Scroll down a little to get to the “Select Printer Operations” and choose “Setup Wi-Fi

Connection” for step by step instructions.

Please go to the link below if you need assistance in configuring your Wi-Fi connection.

www.bocasystems.com/onlinesupportform.html

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CHOICES: Scrolls through choices in individual menu topics

MENU: Selects proper menu topic (baud rate, cut count, etc.)

TEST: Enters new value. Also saves new values

APPENDIX J – ADHESIVE STOCK

When using the adhesive label stock in your BOCA printer the below setting changes need to be made via the control panel to ensure proper operation of your printer. If your printer doesn’t have a LCD display then please see the bottom section of this document.

Please follow the enclosed steps to change your label mode setting.

1. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed unit FACTORY MENU appears in the LCD window or the display starts scrolling through different topics.

2. Using the MENU button scroll down to the PRINT MODE?

3. Use the CHOICE button to select RIBBON. Once you have done this press the TEST button.

4. Using the MENU button scroll down to the SKI MODE?

5. Use the CHOICE button to select YES. Once you have done this press the TEST button.

6. The display will show EXIT AND SAVE. Press the TEST button again and the printer will reset at this time.

7. Your printer is now configured for label stock uses.

Without LCD Display

For those printers without a LCD display the following command string needs to be sent to the printer.

Appendix G explains how to do this using our configure and test program. The printer will reset upon

successful receipt of the command and it only needs to be sent to the printer once to be permanently saved.

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APPENDIX K – SERVICE PLANS

For enhanced warranty coverage or out of warranty printer, we offer two types of service plans.

GOLD SERVICE

 Printer repair at BOCA facility (3 business day turnaround)  Replace defective parts (ship within one business day) – customer must return defective parts  Free printer and parts return via UPS ground service (other delivery options to be billed to the

customer)

PLATINUM SERVICE

 Printer repair at BOCA facility (3 day business day turnaround)  Replace defective parts (ship within one business day) – customer must return defective parts  Free printer and parts return via UPS ground service (other delivery options to be billed to the

customer)

 Replacement printer provided within one business day, if requested. (This service will become

available one week after the platinum plan begins.)

The following items are not covered by the service plans:

 Preventative Maintenance – the customer is responsible to provide a reasonable level of

preventative maintenance as described in section 9 of this manual.

 Negligence – parts damaged by misuse or negligence, including damage due to defective

ticket stock, is not covered

 Pre-existing conditions - all printers must be in good working order prior to entering the

plan. The customer will be invoiced for any parts and repair work needed on printers which were defective prior to the start of the maintenance plan. BOCA reserves the right to make this determination unilaterally.

 Incoming Shipments – the customer is responsible for shipping charges to BOCA.

Please visit the link below for the latest pricing on our service plans.

www.bocasystems.com/serviceplans.html

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APPENDIX L – TECHNICAL SUPPORT

Please go to the link below if you require technical support with your BOCA printer. There is no fee for first time email support.

www.bocasystems.com/onlinesupportform.html

PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or service contracts. (Phone support may be provided for covered printers at BOCA's sole discretion as needed.) Email support for non-warranty/non-contract printers is billable at $100.00 per incident. However, BOCA may (at its sole discretion) choose to waive this fee for customers in good standing. Phone support for non-warranty/noncontract printers will be billed at a rate of $100.00/hour for Level 1 support and $200.00/hour for Level 2 support. Billing time will be rounded up to the nearest hour. A valid credit card number is required for phone support payments.

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Boca Systems Lemur, Lemur-2, Lemur-K, Lemur-S, Lemur-2K Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual