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ICRO MODEL TICKET PRINTERS
Operator’s Manual
Rev A: 10/16/2002
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1
Table of Contents Page
FCC Notice & Warranty Information 2
1.0 Introduction 3
2.0 Unpacking the printer 3
3.0 Important Safety Information 4
4.0 Installation 5
5.0 Configuration 5
6.0 Standard Interface Pinouts 6
7.0 Thermal Paper – Theory & Specifications 7
8.0 Maintenance and Adjustments 8
8.1 Paper Guide and Print Head Assembly 8
8.1.1 Load Switch and Tear Opto 9
8.1.2 Thermal Print Head 11
8.1.3 Rubber Drive Roller 12
8.1.4 Ticket Width Adjustment 13
8.2 Logic Board 14
8.2.1 Logic Board (Removal) 14
8.2.2 Logic Board (Installation) 15
8.3 General Cleaning 15
9.0 Spare Parts List 15
10.0 Troubleshooting Guide 18
Appendix A 20
2
FCC NOTICE
NOTE: The equipment has been tested and found to comply with the limits for a class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and , if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be
used with the unit to insure compliance.
WARRANTY INFORMATION
PRINTERS - BOCA warrants each printer to be free of defects for a period of one year from the date
of shipment when subject to normal use and service. This warranty covers all parts and labor except
for the print head, which is warranted for 90 days. All warranty labor is to be performed at the BOCA
facility. Equipment damaged by misuse or negligence, including damage to print heads caused by
defective ticket stock, is excluded from this warranty.
Any defective equipment meeting these conditions should be returned to BOCA for repair (freight
prepaid) in its original box and packing material. A short note describing the failure should be
enclosed with the printer.
Equipment damaged in shipping should be reported immediately both to BOCA and to the shipper.
EXTENDED WARRANTY PLAN - BOCA offers extended warranty plans for all printer models. These
plans cover all parts and labor. All labor is to be performed at the BOCA facility. Equipment
damaged by misuse or negligence, including damage to print heads caused by defective ticket stock,
is excluded from this extended warranty. The customer, at its option, may request BOCA to ship
individual parts to expedite simple repair procedures. In certain cases where the customer is unable
to wait for the normal repair cycle, BOCA will ship an exchange printer within one business day after
notification by the customer. All freight charges are the responsibility of the customer.
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3
1.0 Introduction
The BOCA MICRO series printers are direct thermal ticket printers designed for point of sale ticketing
environments. This manual will provide the user with general information regarding printer set-up,
configuration and troubleshooting. Please review the programming guide for additional details.
2.0 Unpacking the Printer
The printer is shipped in a ruggedized container. Please save packing material for future use.
Remove the printer and accessories from the box and inspect for obvious damage. If damage is
noticed, please report it immediately to BOCA.
Tel: (561) 998-9600 Fax: (561) 998-9609
The following items should be in the box:
a) Ticket Printer
b) Hopper (if applicable)
c) AC power cord
d) Interface cable (optional)
e) Mounting Plate (optional)
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4
3.0 Important Safety Information
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As a safety precaution, all service to the printer should be done by qualified persons with
power off and the AC cord unplugged from the printer. Following any procedure requiring the
removal of covers and/or doors, please verify that they have been properly attached and
fastened prior to operating the printer.
WARNING: "Provide an earthing connection before the mains plug is connected to the mains. And, when disconnecting
the earthing connection, be sure to disconnect after pulling out the mains plug from the mains."
WARNING: Power Cord Set: This must be approved for the country where it is used:
U.S.A. and Canada
The cord set must be UL-approved and CSA certified.
The minimum specification for the flexible cord is:
No. 18 AWG
Type SV or SJ
3-conductor
The cord set must have a rated current capacity of at least 10A.
The attachment plug must be an earth-grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,
250V) configuration.
United Kingdom only
The supply plug must comply with BS1363 (3-pin 13 amp) and be fitted with a 5A fuse which complies with
BS1362.
The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Europe only:
The supply plug must comply with CEE 7/7 (“SCHUKO”).
The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Denmark : The supply plug must comply with section 107-2-D1, standard DK2-1a or DK2-5a.
Switzerland: The supply plug must comply with SEV/ASE 1011.
WARNING: The appliance coupler (the connector to the unit and not the wall plug) must have a configuration for mating
with an EN60320/IEC320 appliance inlet.
WARNING: The socket outlet must be near to the unit and easily accessible.
WARNING: France and Peru only:
This unit cannot be powered from IT† supplies. If your supplies are of IT type, this unit must be powered by 230V (2P+T)
via an isolation transformer ratio 1:1, with the secondary connection point labelled Neutral, connected directly to earth
(ground).
WARNING: RJ-45 Ports. These are shielded RJ-45 data sockets. They cannot be used as standard traditional telephone
sockets, or to connect the unit to a traditional PBX or public telephone network. Only connect RJ-45 data connectors.
Either shielded or unshielded data cables with shielded or unshielded jacks can be connected to these data sockets.
5
4.0 Installation
The BOCA MICRO series printer was designed to be mounted either on a desktop or shelf
(horizontal model) or vertically in a counter top (vertical model).
Prior to site preparation and installation, the printer should be powered up and run in the self-test
mode.
• Lay the printer flat on a counter top with the cover open.
• Attach the AC cord and interface cable into the proper connectors.
• Turn power on. After initializing, the LCD will display PAPER OUT.
• Begin loading tickets through the entrance slot with a smooth motion until the printer
automatically positions the ticket.
NOTE: Tickets should be loaded with the black mark facing down. Refer to the BOCA systems
website at www.bocasystems.com, THERMAL TICKETS section for ticket specifications.
• After the ticket is automatically positioned (the READY LED will be illuminated), press the
TEST button located on the control panel to print a test ticket.
• Verify that the printer properly works with your system by issuing a ticket through your
computer system.
You may now install the printer in its permanent location. Adequate room should be provided behind
the printer for the smooth feeding of ticket stock.
5.0 Configuration
The BOCA MICRO series printer is factory configured for a variety of customer requirements.
For a comparison of the different electronics packages, refer to the BOCA Systems website at
www.bocasystems.com, THE BASICS section.
For a listing of configuration choices, refer to the BOCA Systems website at www.bocasystems.com,
SPECIFICATIONS section.
Printers are configured with an adjustable paper guide set to the customer specified width. To
change the ticket width setting, refer to section 7.1.4.
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6
6.0 Standard Interface Pinouts
SERIAL PINOUTS
RS232 (standard) RS232 (PC type)
PIN FUNCTION PIN FUNCTION
2 Printer Transmit 2 Printer Receive
3 Printer Receive 3 Printer Transmit
7 Ground 5 RTS (+5V)
5,20 Printer Ready 6 DTR (printer ready)
4,22 RTS (+5V) 7 Ground
8 CD (+5V)
TYPICAL RS232 PIN CONNECTIONS
(standard) (standard) (pc type) (pc type)
25 PIN PC 9 PIN PC 25 PIN PC 9 PIN PC
BOCA CPU BOCA CPU BOCA CPU BOCA CPU
2 ---- 3 RXD 2 ---- 2 RXD 2 ---- 2 TXD 2 ---- 3 TXD
3 ---- 2 TXD 3 ---- 3 TXD 3 ---- 3 RXD 3 ---- 2 RXD
7 ---- 7 GND 7 ---- 5 GND 5 ---- 5 CTS* 5 ---- 8 CTS*
20 ---- 6 DSR 20 ---- 6 DSR 6 ---- 6 DSR 6 ---- 6 DSR
20 ---- 5 CTS* 20 ---- 1 CD* 7 ---- 7 GND 7 ---- 5 GND
20 ---- 8 CD* 20 ---- 8 CTS* 8 ---- 8 CD* 8 ---- 1 CD*
* optional connection
PARALLEL
PIN FUNCTION
1 Strobe (negative)
2-9 Data (DB0 - DB7)
10 ACK (negative)
11 BUSY
12 PAPER OUT
13 SELECT (negative)
15 ERROR (negative)
18 Ground
RS422 DIFFERENTIAL INTERFACE PINOUTS (422190-9)
FAA LOR
PIN FUNCTION PIN FUNCTION
1,7 Ground 1,7 Ground
19 Printer Transmit - 19 Printer Transmit +
25 Printer Transmit + 25 Printer Transmit 15 Printer Receive - 15 Printer Receive +
17 Printer Receive + 17 Printer Receive 11 Ready + 11 Ready +
10 Ready - 10 Ready -
NOTE: The above pinouts may vary on certain printers due to special customer request.
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