Boca 112K DynamicDuo
Modem
Up to 112Kbps D ATA
14.4Kbps FAX
Plug-and-Play
Hardware Reference Guide
22
2
22
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
33
3
33
BefBef
Bef
BefBef
The product you have purchased is designed to be
easily installed into most IBM PC or compatible
systems. Many products have large, easy-to-read
legends to allow for the easy configuring of the
product. This installation manual contains detailed
instructions. Most included software has automatic installation
programs to place the software correctly onto your computer.
However, as all computers are configured differently, you may be
required to perform some basic Windows tasks. If you are not familiar
with basic Windows commands, you should check your Windows
documentation, or seek assistance from you local computer dealer to
install the product.
oror
or
oror
e e
e
e e
YY
ou Begou Beg
Y
ou Beg
YY
ou Begou Beg
in yin y
in y
in yin y
our Installaour Installa
our Installa
our Installaour Installa
tiontion
tion
tiontion
HoHo
w to get w to get
Ho
w to get
HoHo
w to get w to get
The dealer that you purchased this product or your computer from is
customer service and technical support programs, with varying levels
of support offered, depending on your needs and computer
knowledge.
occurs.occurs.
occurs.
occurs.occurs.
If yIf y
our Dealer Can’our Dealer Can’
If y
our Dealer Can’
If yIf y
our Dealer Can’our Dealer Can’
If you can’t get assistance from your dealer, the manufacturer
TT
echnical echnical
T
echnical
TT
echnical echnical
the first place you should go for technical
assistance. The dealer is usually the most
qualified source of help, and is most familiar
with your system and how this product
should be installed. Many dealers have
Please contact the dealer first whenever a prPlease contact the dealer first whenever a pr
Please contact the dealer first whenever a pr
Please contact the dealer first whenever a prPlease contact the dealer first whenever a pr
AssistanceAssistance
Assistance
AssistanceAssistance
t t
Assist yAssist y
t
Assist y
t t
Assist yAssist y
ouou
ou
ouou
oblemoblem
oblem
oblemoblem
provides varying levels of technical assistance as summarized on the
following page.
44
4
44
Boca BBSBoca BBS
Boca BBS
Boca BBSBoca BBS
561-241-1601561-241-1601
561-241-1601
561-241-1601561-241-1601
On-Line SupporOn-Line Suppor
On-Line Suppor
On-Line SupporOn-Line Suppor
CompuServeCompuServe
CompuServe
CompuServeCompuServe
: GO BOCA: GO BOCA
: GO BOCA
: GO BOCA: GO BOCA
t!t!
t!
t!t!
InternetInternet
Internet
InternetInternet
Automated Automated
Automated
1
2
4
3
5
7
6
8
9
Automated Automated
Retrieval SystemRetrieval System
Retrieval System
Retrieval SystemRetrieval System
561-995-9456561-995-9456
561-995-9456
561-995-9456561-995-9456
Standard FrStandard Fr
Standard Fr
Standard FrStandard Fr
TT
echnical Supportechnical Support
T
echnical Support
TT
echnical Supportechnical Support
561-241-8088561-241-8088
561-241-8088
561-241-8088561-241-8088
Priority ServicePriority Service
Priority Service
Priority ServicePriority Service
900-555-4900900-555-4900
900-555-4900
900-555-4900900-555-4900
FaxFax
Fax
FaxFax
eeee
ee
eeee
email:email:
email:
email:email:
support@bocaresearch.comsupport@bocaresearch.com
support@bocaresearch.com
support@bocaresearch.comsupport@bocaresearch.com
on the Won the W
on the W
on the Won the W
http://wwwhttp://www
http://www
http://wwwhttp://www
::
:
::
orld-wide WEB:orld-wide WEB:
orld-wide WEB:
orld-wide WEB:orld-wide WEB:
.bocaresearch.com.bocaresearch.com
.bocaresearch.com
.bocaresearch.com.bocaresearch.com
The Standard Free Technical Support number is for quick answers to
specific inquiries on product features and technical questions (call
241-8088241-8088
241-8088; M-F, 8 am to 6:30 pm EST). Direct access to technical support
241-8088241-8088
561-561-
561-
561-561-
representatives is provided on a limited basis. If you require immediate
attention or in-depth help with the installation of the product, please call
our 900-priority support number for service. This number gives you
immediate access to senior-level technicians. The number is
49004900
4900. You will be charged $2.00 per minute. The charges will appear on
49004900
900-555- 900-555-
900-555-
900-555- 900-555-
your next phone bill.
Damaged or Missing ItemsDamaged or Missing Items
Damaged or Missing Items
Damaged or Missing ItemsDamaged or Missing Items
We use many world-class quality assurance programs to ensure the
product you purchased is of the highest caliber. Sometimes, however, a
component may be missing from the box, or is damaged or corrupt in
some way. If this happens, immediately return the entire package to your
place of purchase so you may exchange it for a new one. Your dealer
should be able to provide you with an exchange far more quickly than
by contacting us directly. If for some reason you are unable to return the
product directly to its place of purchase, refer to the “Servicing Your
Product” and “Warranty” sections in this manual for instructions.
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Using this manual...Using this manual...
Using this manual...
Using this manual...Using this manual...
This manual provides installation and operating instructions for your modem. The
manual assumes the user has basic computer skills and is familiar with personal
computers. Its primary purpose is to provide physical installation instructions and
basic troubleshooting. All sections should be r ead carefully befor e beginning any
installation procedures. Customer support experience has shown that many costly
and time-consuming calls to technical support staff can be avoided with closer
attention to the information provided here.
instructions provided in this manual, you will also need to consult theinstructions provided in this manual, you will also need to consult the
instructions provided in this manual, you will also need to consult the
instructions provided in this manual, you will also need to consult theinstructions provided in this manual, you will also need to consult the
documentation supplied with your communications software.documentation supplied with your communications software.
documentation supplied with your communications software.
documentation supplied with your communications software.documentation supplied with your communications software.
In addition to following theIn addition to following the
In addition to following the
In addition to following theIn addition to following the
55
5
55
IMPORIMPOR
IMPOR
IMPORIMPOR
FCC RequirementsFCC Requirements
FCC Requirements
FCC RequirementsFCC Requirements
The Federal Communications Commission (FCC) restricts the way you can use
modems. Read the FCC compliance statement found in Appendix B of this manual.
Connecting the ModemConnecting the Modem
Connecting the Modem
Connecting the ModemConnecting the Modem
You can connect the modem to various types of telephone jacks. The acceptable
phone jack types are RJ-1 1, RJ-12, RJ-13, RJ-41S, and RJ-45S. Most homes and
businesses use one of these jacks. If your phone system does not have a modular
jack, you can purchase an adapter to convert your jack into an RJ-11C jack.
Adapters may be purchased from any local phone or electronics store.
CopyrightCopyright
Copyright
CopyrightCopyright
©1997. Boca Research, Inc. All rights reserved. No r ep roduction of this document in any form
is allowed without permission in writing from Boca Research, Inc. Boca Resear ch Inc. is not
liable for any damage resulting from technical or editorial errors or omissions contained in
this document. The information in this manual is subject to change without notice. Revisions
to the product(s) in this manual may occur at any time without notice.
TT
ANT NOTICEANT NOTICE
T
ANT NOTICE
TT
ANT NOTICEANT NOTICE
TT
rademarksrademarks
T
rademarks
TT
rademarksrademarks
All references to computer systems, software, and peripherals use trademarks owned by
their respective manufacturers.
Publication DatePublication Date
Publication Date: November, 1997
Publication DatePublication Date
Printed in the U.S.A. 9346.P65
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ContentsContents
Contents
ContentsContents
Section One: IntroductionSection One: Introduction
Section One: Introduction
Section One: IntroductionSection One: Introduction
Section Two: InstallationSection Two: Installation
Section Two: Installation
Section Two: InstallationSection Two: Installation
2.1 Installing the Modem2.1 Installing the Modem
2.1 Installing the Modem
2.1 Installing the Modem2.1 Installing the Modem
2.2 Modem Setup for Windows 95 Users2.2 Modem Setup for Windows 95 Users
2.2 Modem Setup for Windows 95 Users
2.2 Modem Setup for Windows 95 Users2.2 Modem Setup for Windows 95 Users
2.3 Modem Setup for Windows NT Users2.3 Modem Setup for Windows NT Users
2.3 Modem Setup for Windows NT Users
2.3 Modem Setup for Windows NT Users2.3 Modem Setup for Windows NT Users
2.4 Testing the Connection2.4 Testing the Connection
2.4 Testing the Connection
2.4 Testing the Connection2.4 Testing the Connection
Section Three: TroubleshootingSection Three: Troubleshooting
Section Three: Troubleshooting
Section Three: TroubleshootingSection Three: Troubleshooting
Appendix A: Technical SpecificationsAppendix A: Technical Specifications
Appendix A: Technical Specifications
Appendix A: Technical SpecificationsAppendix A: Technical Specifications
Appendix B: Regulatory StatementsAppendix B: Regulatory Statements
Appendix B: Regulatory Statements
Appendix B: Regulatory StatementsAppendix B: Regulatory Statements
Appendix C: Modem Command ReferenceAppendix C: Modem Command Reference
Appendix C: Modem Command Reference
Appendix C: Modem Command ReferenceAppendix C: Modem Command Reference
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17
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18
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24
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30
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Appendix D: Servicing Your Boca ProductAppendix D: Servicing Your Boca Product
Appendix D: Servicing Your Boca Product
Appendix D: Servicing Your Boca ProductAppendix D: Servicing Your Boca Product
Appendix E: Warranty InformationAppendix E: Warranty Information
Appendix E: Warranty Information
Appendix E: Warranty InformationAppendix E: Warranty Information
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
..................................
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..................................
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HO W THIS MANUAL IS ORGANIZED
Section One: IntroductionSection One: Introduction
Section One: Introduction. An overview of the features of your
Section One: IntroductionSection One: Introduction
modem.
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Section TSection T
Section T
Section TSection T
installation instructions (including how to connect the phone line),
and procedures for testing the connection. A section for Windows
95 and Windows NT users is also included.
Section Three: TSection Three: T
Section Three: T
Section Three: TSection Three: T
description of the most common problems which may be
encountered during installation and operation along with possible
solutions.
AppendicesAppendices
Appendices. These include technical specifications, FCC and
AppendicesAppendices
DOC (Canada) compliance information as well as other regulatory
statements, and an AT command reference. Instructions for
servicing your product and warranty information are also
wo: Installation.wo: Installation.
wo: Installation. This section provides physical
wo: Installation.wo: Installation.
roubleshooting.roubleshooting.
roubleshooting. This section provides a
roubleshooting.roubleshooting.
included.
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Section One: IntrSection One: Intr
Section One: Intr
Section One: IntrSection One: Intr
The Boca 112K DynamicDuo Modem product provides an
integrated two line modem solution on a single plug-in ISA card.
Both modems can be operated independently on two analog
phone lines or “teamed” to provide a single data communications
link. The Boca 112K DynamicDuo Modem provides full fax/data
modem operation and is Plug-and-Play compatible.
Modem data rate speed is up to 56Kbps* on each telephone line
for a combined speed of up to 112Kbps on two lines. The modem
code is stored in flash memory, allowing upgrades as the 56K
standard evolves.
oductionoduction
oduction
oductionoduction
A comprehensive and versatile software package is supplied with
the product. The interface allows access to all the configuration
options for both modems, handles communication operations, and
can provide communication monitoring functions. The software is
compatible with Windows 95 and Windows NT.
MinimMinim
Minim
MinimMinim
• IBM-compatible DX2/66 or higher system
• One available 16-bit ISA expansion slot
• Windows 95 or Windows NT
• 8MB system RAM
• 20MB free hard disk space for included software
• 2x or greater CD-ROM drive (software on CD)
*Actual speeds vary depending on line conditions. Due to FCC*Actual speeds vary depending on line conditions. Due to FCC
*Actual speeds vary depending on line conditions. Due to FCC
*Actual speeds vary depending on line conditions. Due to FCC*Actual speeds vary depending on line conditions. Due to FCC
limitations, speeds in the U.S. are less than 56Kbps.limitations, speeds in the U.S. are less than 56Kbps.
limitations, speeds in the U.S. are less than 56Kbps.
limitations, speeds in the U.S. are less than 56Kbps.limitations, speeds in the U.S. are less than 56Kbps.
um System Requirum System Requir
um System Requir
um System Requirum System Requir
ementsements
ements
ementsements
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem SampleBoca 112K DynamicDuo Modem Sample
Boca 112K DynamicDuo Modem Sample
Boca 112K DynamicDuo Modem SampleBoca 112K DynamicDuo Modem Sample
99
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99
ConfConf
Conf
ConfConf
iguraigura
igura
iguraigura
tiontion
tion
tiontion
COUPLER*
SPLITTER*
* Av ailable fro m your
local electronics
store
LINE 1: Access
your Internet
Service Provider
LINE 2: F ax to an
office location
1
2
4
3
5
7
6
8
9
IntroductionIntroduction
Introduction
IntroductionIntroduction
1010
10
1010
Section Section
Section
Section Section
This section explains how to install the Boca 112K DynamicDuo
Modem in your computer. Review the contents of your package
to make all items are present.
damaged, contact the dealer from whom you purchased thedamaged, contact the dealer from whom you purchased the
damaged, contact the dealer from whom you purchased the
damaged, contact the dealer from whom you purchased thedamaged, contact the dealer from whom you purchased the
modem for assistance. Also note that phone cable configurationmodem for assistance. Also note that phone cable configuration
modem for assistance. Also note that phone cable configuration
modem for assistance. Also note that phone cable configurationmodem for assistance. Also note that phone cable configuration
will vary for international settings.will vary for international settings.
will vary for international settings.
will vary for international settings.will vary for international settings.
2.1 Installing the Modem2.1 Installing the Modem
2.1 Installing the Modem
2.1 Installing the Modem2.1 Installing the Modem
NOTE: If your computer came with an internal modem, you must
physically remove it or disable it through your computer’s BIOS setup.
Consult your computer’s manual or manufacturer for specific
instructions.
TT
ww
o: Installao: Installa
T
w
o: Installa
TT
ww
o: Installao: Installa
tiontion
tion
tiontion
If any items are missing orIf any items are missing or
If any items are missing or
If any items are missing orIf any items are missing or
1. Turn off your computer and disconnect any attached devices
and power cords. Remove any diskettes.
2. Remove the computer’s cover and locate an available 16-bit
expansion slot. Remove that expansion slot cover and save the
screw.
3. Remove the modem from its anti-static bag,
handling it by its edges and retaining bracket.
Be careful not to touch the edge connector or
any components on the card.
4. Carefully insert the modem into the
expansion slot you selected, applying
pressure to the upper board edge until it is
seated in the slot.
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
5. Secure the modem into place by aligning its metal retaining
bracket with the hole in the top edge of the system’s rear panel.
Fasten the modem’s metal bracket with the screw removed
from step 2.
6. Disconnect your present phone cord(s) from the wall jack(s).
Plug the end of the phone cord that came with the modem into
the wall jack, and the other end into the jack with the symbol
( ) on the back of the modem. Plug the phone into the jack
with the symbol ( ) on the back of the modem.
1111
11
1111
NOTE: for both on-board modems to work, you must have one of
the following:
• An RJ-14 wall jack which is wired for two telephone lines
(independent numbers), as shown here:
LINE 1 LINE 2
InstallationInstallation
Installation
InstallationInstallation
1212
12
1212
Or
• Two physical RJ11 jacks (independent phone numbers). If the
latter is the case, you will need an RJ-11 splitter and coupler,
which should be connected as follows:
COUPLER*
SPLITTER*
* A vailable from your local
electronics store
7. Replace the system cover and reconnect any detached devices
and power cords. Power up your computer.
and-Play computerand-Play computer
and-Play computer, the modem should be recognized at power-
and-Play computerand-Play computer
If you do NOT have a Plug and Play computerIf you do NOT have a Plug and Play computer
up.
If you do NOT have a Plug and Play computer, go on to
If you do NOT have a Plug and Play computerIf you do NOT have a Plug and Play computer
Modem SetupModem Setup
Modem Setup (Windows 95, page 13; Windows NT, page 15).
Modem SetupModem Setup
If you have a Plug-If you have a Plug-
If you have a Plug-
If you have a Plug-If you have a Plug-
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
1313
13
1313
2.2 Modem Setup f2.2 Modem Setup f
2.2 Modem Setup f
2.2 Modem Setup f2.2 Modem Setup f
Plug and Play InstallaPlug and Play Installa
Plug and Play Installa
Plug and Play InstallaPlug and Play Installa
Please check the version of WPlease check the version of W
Please check the version of W
Please check the version of WPlease check the version of W
click on the “My Computer” icon on the desktop and selectclick on the “My Computer” icon on the desktop and select
click on the “My Computer” icon on the desktop and select
click on the “My Computer” icon on the desktop and selectclick on the “My Computer” icon on the desktop and select
“Properties”. Under “System”, if your version reads “Properties”. Under “System”, if your version reads
“Properties”. Under “System”, if your version reads
“Properties”. Under “System”, if your version reads “Properties”. Under “System”, if your version reads
then you have OEM Service Release 2 of Wthen you have OEM Service Release 2 of W
then you have OEM Service Release 2 of W
then you have OEM Service Release 2 of Wthen you have OEM Service Release 2 of W
follow the instructions immediately belowfollow the instructions immediately below
follow the instructions immediately below
follow the instructions immediately belowfollow the instructions immediately below
with the next page.with the next page.
with the next page.
with the next page.with the next page.
1. When Windows 95 detects new hardware, it starts the
Device Driver WDevice Driver W
Device Driver W
Device Driver WDevice Driver W
2. Insert the CD and click
izard”izard”
izard”.
izard”izard”
or or
WW
or
W
or or
WW
tiontion
tion
tiontion
Next.Next.
Next.
Next.Next.
indoindo
indo
indoindo
indows 95 that you are using. Rightindows 95 that you are using. Right
indows 95 that you are using. Right
indows 95 that you are using. Rightindows 95 that you are using. Right
ws 95 Userws 95 User
ws 95 User
ws 95 Userws 95 User
indows 95. In this case,indows 95. In this case,
indows 95. In this case,
indows 95. In this case,indows 95. In this case,
. Otherwise, continue. Otherwise, continue
. Otherwise, continue
. Otherwise, continue. Otherwise, continue
ss
s
ss
4.00.950 B4.00.950 B
4.00.950 B
4.00.950 B4.00.950 B
“Update“Update
“Update
“Update“Update
,,
,
,,
3. Complete the installation by clicking on the
Congratulations! Setup is complete for Windows 95 users. Continue
with
If you need to re-configure the board, click on
SystemSystem
System, then
SystemSystem
section,
properties of devices using the
Setup is complete for Windows 95 users. Continue with
Connection.
2.4 Testing the Connection.
Device ManagerDevice Manager
Device Manager. The device description is under the
Device ManagerDevice Manager
ModemModem
Modem. See your Windows 95 documentation on changing
ModemModem
Device ManagerDevice Manager
Device Manager. Congratulations!
Device ManagerDevice Manager
FinishFinish
Finish button.
FinishFinish
Control PanelControl Panel
Control Panel, then
Control PanelControl Panel
2.4 Testing the
InstallationInstallation
Installation
InstallationInstallation
1414
14
1414
EarEar
lier lier
VV
erer
Ear
lier
EarEar
lier lier
1. When the board is physically installed, start Windows 95 as you
normally would.
sions of sions of
V
er
sions of
VV
erer
sions of sions of
WW
W
WW
indoindo
indo
indoindo
ws 95ws 95
ws 95
ws 95ws 95
2. When Windows 95 detects new hardware, it displays the
Hardware FoundHardware Found
Hardware Found dialog box. Here, you are asked what driver files
Hardware FoundHardware Found
are associated with the new hardware.
3. From the choices given,
select
provided by hardwareprovided by hardware
provided by hardware
provided by hardwareprovided by hardware
manufacturermanufacturer
manufacturer.
manufacturermanufacturer
4. Windows 95 then displays the
Here, you are asked for the location of the driver files.
5. Select
Driver from diskDriver from disk
Driver from disk
Driver from diskDriver from disk
“Install from Disk”“Install from Disk”
“Install from Disk” dialog box.
“Install from Disk”“Install from Disk”
Have DiskHave Disk
Have Disk. Then:
Have DiskHave Disk
a. Insert the CD
b. Type the path for the location of the drivers (D:\).
NewNew
New
NewNew
If you need to re-configure the board, click on
SystemSystem
System, then
SystemSystem
section,
changing properties of devices using the
Congratulations! Setup is complete for Windows 95 users.
Continue with
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
ModemModem
Modem. See your Windows 95 documentation on
ModemModem
Device ManagerDevice Manager
Device Manager. The device description is under the
Device ManagerDevice Manager
2.4 Testing the Connection.
Control PanelControl Panel
Control Panel, then
Control PanelControl Panel
Device ManagerDevice Manager
Device Manager.
Device ManagerDevice Manager
1515
15
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2.3 Modem Setup f2.3 Modem Setup f
2.3 Modem Setup f
2.3 Modem Setup f2.3 Modem Setup f
NOTE: you must have aNOTE: you must have a
NOTE: you must have a
NOTE: you must have aNOTE: you must have a
Plug and Play systemPlug and Play system
Plug and Play system
Plug and Play systemPlug and Play system
for the modem to workfor the modem to work
for the modem to work
for the modem to workfor the modem to work
with Wwith W
with W
with Wwith W
WW
indows NT installsindows NT installs
W
indows NT installs
WW
indows NT installsindows NT installs
your modem as a COMyour modem as a COM
your modem as a COM
your modem as a COMyour modem as a COM
port.port.
port.
port.port.
indows NTindows NT
indows NT
indows NTindows NT
..
.
..
To determine your
available COM ports,
follow these steps:
1. Click on
Control Panel Control Panel
Control Panel and then
Control Panel Control Panel
ports.
or or
or
or or
WW
indoindo
W
indo
WW
indoindo
BEFOREBEFORE
BEFORE
BEFOREBEFORE
INSTINST
INST
INSTINST
SYSTEMSYSTEM
SYSTEM
SYSTEMSYSTEM
ws NT Userws NT User
ws NT User
ws NT Userws NT User
MODEM IS MODEM IS
MODEM IS
MODEM IS MODEM IS
ALLED INALLED IN
ALLED IN
ALLED INALLED IN
PortsPorts
Ports.
PortsPorts
Note the assigned COM
ss
s
ss
2. Select
CancelCancel
Cancel, then shut down the computer.
CancelCancel
3. Install the modem.
4. Restart Windows NT
5. Select
Control Panel, Control Panel,
Control Panel, then
Control Panel, Control Panel,
Ports.Ports.
Ports.
Ports.Ports.
StartStart
Start,
StartStart
SettingsSettings
Settings,
SettingsSettings
Note the additional
COM ports assigned to
the modem. Continue
with the next page.
3
AFTERAFTER
AFTER
AFTERAFTER
INSTINST
ALLED INALLED IN
INST
ALLED IN
INSTINST
ALLED INALLED IN
SYSTEMSYSTEM
SYSTEM
SYSTEMSYSTEM
MODEM IS MODEM IS
MODEM IS
MODEM IS MODEM IS
InstallationInstallation
Installation
InstallationInstallation
1616
16
1616
Example: Prior to installing the modem, you have COM1;Example: Prior to installing the modem, you have COM1;
Example: Prior to installing the modem, you have COM1;
Example: Prior to installing the modem, you have COM1;Example: Prior to installing the modem, you have COM1;
after installing the modem you should see the new port toafter installing the modem you should see the new port to
after installing the modem you should see the new port to
after installing the modem you should see the new port toafter installing the modem you should see the new port to
which the modem was assigned (COM2 in the example onwhich the modem was assigned (COM2 in the example on
which the modem was assigned (COM2 in the example on
which the modem was assigned (COM2 in the example onwhich the modem was assigned (COM2 in the example on
the previous page).the previous page).
the previous page).
the previous page).the previous page).
If no additional COM ports are displayed, make sure yourIf no additional COM ports are displayed, make sure your
If no additional COM ports are displayed, make sure your
If no additional COM ports are displayed, make sure yourIf no additional COM ports are displayed, make sure your
system has a Plug and Play BIOS. If yes, please contact yoursystem has a Plug and Play BIOS. If yes, please contact your
system has a Plug and Play BIOS. If yes, please contact your
system has a Plug and Play BIOS. If yes, please contact yoursystem has a Plug and Play BIOS. If yes, please contact your
dealer for assistance. dealer for assistance.
dealer for assistance. Select
dealer for assistance. dealer for assistance.
6. Double-click on the
7. At the
“Don’“Don’
“Don’
“Don’“Don’
8. Select
Installation CD or Disk into your diskette drive.
9. Type D:\ (if your CD-ROM drive is other than D:, substitute the
appropriate letter) or A:\, then click
10. Highlight and select the modem (for the first line) which
Install New ModemInstall New Modem
Install New Modem screen, check the box in front of
Install New ModemInstall New Modem
t Detect my Modem; I Wt Detect my Modem; I W
t Detect my Modem; I W
t Detect my Modem; I Wt Detect my Modem; I W
NextNext
Next, then
NextNext
ModemsModems
Modems icon.
ModemsModems
Have DiskHave Disk
Have Disk. Insert the Modem Drivers
Have DiskHave Disk
Cancel Cancel
Cancel to exit the Ports dialog box.
Cancel Cancel
ill Select it from a List”ill Select it from a List”
ill Select it from a List”.
ill Select it from a List”ill Select it from a List”
OKOK
OK.
OKOK
corresponds to the one you purchased, then
11. Select the COM ports to which the modem was assigned. Then
select
Congratulations! Setup is complete for Windows NT.
The modem is now ready to be tested and operated. Continue
with
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
2.4 Testing the Connection
NextNext
Next, then
NextNext
NextNext
Next.
NextNext
FinishFinish
Finish. Repeat steps 6-10 for Line 2
FinishFinish
.
1717
17
1717
2.4 2.4
2.4
2.4 2.4
1. Install and start your communications software. Place it in
2. Type in
3. Type
TT
esting the Connectionesting the Connection
T
esting the Connection
TT
esting the Connectionesting the Connection
terminal mode and select the modem you wish to test. Refer to
the program’s documentation if you require assistance.
are not in terminal mode, Aare not in terminal mode, A
are not in terminal mode, A
are not in terminal mode, Aare not in terminal mode, A
prompt will result in a “Bad Command or File Name”prompt will result in a “Bad Command or File Name”
prompt will result in a “Bad Command or File Name”
prompt will result in a “Bad Command or File Name”prompt will result in a “Bad Command or File Name”
messagemessage
message.
messagemessage
AA
TZ TZ
A
TZ followed by ENTER and the modem will respond
AA
TZ TZ
with OK after a few seconds. If the modem does not respond
OK, refer to
AA
TH1TH1
A
TH1 followed by ENTER and you should hear a dial
AA
TH1TH1
Troubleshooting (Section Three)
T commands typed in at the DOST commands typed in at the DOS
T commands typed in at the DOS
T commands typed in at the DOST commands typed in at the DOS
.
If youIf you
If you
If youIf you
tone from the modem speaker. To adjust speaker volume up,
AA
refer to your communications software, or type the
command the press ENTER.
AA
4. Type
This confirms that the modem has been successfully installed
into the computer. Repeat steps 1-4 to test the Line 2 modem.
5. Your modem is now ready for use. Continue now with your
communications software and documentation.
THTH
A
TH followed by ENTER to put the modem “on-hook”.
AA
THTH
A
AA
TL3TL3
TL3
TL3TL3
InstallationInstallation
Installation
InstallationInstallation
1818
18
1818
Section Section
Section
Section Section
This section lists common problems that may be encountered and
their possible solutions.
ThrThr
Thr
ThrThr
ee: ee:
ee:
ee: ee:
TT
rr
oubleshootingoubleshooting
T
r
oubleshooting
TT
rr
oubleshootingoubleshooting
SYMPTOM POSSIBLE REMEDY
No dial tone.No dial tone.
No dial tone.
No dial tone.No dial tone.
n Verify that you have cables plugged in
correctly as instructed in Section Two.
n Connect a telephone set directly to the
wall jack and check for a dial tone. If
no dial tone is heard, the telephone
line is not working. Contact the
telephone company.
Modem will notModem will not
Modem will not
Modem will notModem will not
connect toconnect to
connect to
connect toconnect to
another modem.another modem.
another modem.
another modem.another modem.
Modem does notModem does not
Modem does not
Modem does notModem does not
respondrespond
respond
respondrespond
n Check the connections between the
modem and the computer, and the
modem and the telephone line.
n Make sure the telephone jack is
operational as described above.
n The telephone line may be in use at a
different extension.
n Perhaps the number you have called
does not reach a modem, or the
remote modem may not be set up to
respond.
n There may be a conflicting port
address. Re-configure the modem’s
COM port address
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
SYMPTOM POSSIBLE REMEDY
1919
19
1919
Modem doesModem does
Modem does
Modem doesModem does
not respondnot respond
not respond
not respondnot respond
(contd)(contd)
(contd)
(contd)(contd)
AA
T commandsT commands
A
T commands
AA
T commandsT commands
not visible.not visible.
not visible.
not visible.not visible.
n Verify that the communication software is
set to the same communications port
where your modem is attached (e.g.,
COM1, COM2). Check IRQ settings in the
Control Panel.
n Try typing AT&F to reset the modem to its
factory defaults.
n Move the modem to another serial port
power down the host computer firstpower down the host computer first
(
power down the host computer first
power down the host computer firstpower down the host computer first
the modem works after being moved, it’s
likely the problem is not with the modem.
n Make sure the echo command is set to
ON. Change to echo with the ATE
command.
). If
After dataAfter data
After data
After dataAfter data
connection isconnection is
connection is
connection isconnection is
established,established,
established,
established,established,
data isdata is
data is
data isdata is
displayed asdisplayed as
displayed as
displayed asdisplayed as
garbledgarbled
garbled
garbledgarbled
characters.characters.
characters.
characters.characters.
n Make sure the local (yours) and remote
modem configurations are compatible.
n Verify that both modems are operating
with the same settings, speed, data, parity,
and stop bits.
n The software may not be set for correct
terminal emulation. Configure software to
correct type. ANSI terminal emulation is
most commonly used.
TroubleshootingTroubleshooting
Troubleshooting
TroubleshootingTroubleshooting
2020
20
2020
SYMPTOM POSSIBLE REMEDY
Garbled charactersGarbled characters
Garbled characters
Garbled charactersGarbled characters
(contd)(contd)
(contd)
(contd)(contd)
The modem doesThe modem does
The modem does
The modem doesThe modem does
not answer annot answer an
not answer an
not answer annot answer an
incoming call.incoming call.
incoming call.
incoming call.incoming call.
n Power down your system and re-run
your communications software.
Check software settings.
n Exit the communications program
and restart it.
n You may not have enabled auto-
answer. Use your software to enable
this function.
n If you have an answering machine, it
may be answering before the modem
can. Turn the answering machine off,
or, use the software to set autoanswer to respond in fewer rings
than the answering machine.
ModemModem
Modem
ModemModem
disconnects whiledisconnects while
disconnects while
disconnects whiledisconnects while
on-line.on-line.
on-line.
on-line.on-line.
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
Boca 112K DynamicDuo Modem
Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem
n Check for any loose connections.
n Re-try the connection by dialing the
number several times. You may be
experiencing line interference.
n An incoming call may have broken
the connection if a call-waiting
feature was enabled. Disable callwaiting and try again.
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