FAQ/Trouble Shooting
Q: I have established connection with my smartphone but I am not
hearing any sound?
A: Please make sure that you turn up the volume of both devices.
some smartphones requires you to setup the Bluetooth headset
as an audio output device before sound is transmitted. Please see
the instruction of your smartphone of details. If you are using a music
player or other Bluetooth device, please make it support A2DP stereo
music prole.
Q: Why the connection is not stable and cuts out intermittently?
A: Please make sure there are no objects between the headset and your
Bluetooth device; please make sure there is no radio or WIFI interference
nearby.
Q: Can i use the headset while it is charging?
A: No, you cannot use the headset while it is charging.
Q: The headset is not responding no matter what i do.
A: Please try to reset the headset. (see the “Reset” section)
Q: The sound is not very clear/the caller cannot hear my voice clearly.
A: Please adjust the volume on your phone and headset. Make sure there is no
source of interference nearby. Stay close to your smartphone.
Q: My headphone will not turn on.
A: Please make sure your phone is recharged and has enough power. Plug the
headphone to a charger and check if the LED indicator becomes solid red.
Q: Pairing to a Bluetooth device doesn’t work
A: Please do the following
Make sure the headphone is turned on and the LED indicator is ashing blue and
red
Make sure the headphone and the Bluetooth device are close to each other
within 3 feet
Turn o the headphones and the Bluetooth device, then turn on the headphones
and then restart Bluetooth device. Then retry the pairing method.
Restore the factory settings as are indicated above
Make sure your Bluetooth device supports A2DP