What’s In The Box? 4
Getting It Out Of The Box 4
Powering Up! 4
Getting A Hold Of Us 4
Safety Instructions (Don’t run with scissors!) 5
2. Meet The SkyBar™ EXA 6
Features 6
DMX Quick Reference 6
The SkyBar™ EXA Pin-up Picture 7
3. Setup 8
Connecting A Bunch Of SkyBar™ EXA Fixtures 8
Data/DMX Cables 8
Using Skywire™ Wireless DMX 8
Using The Intelion™ Battery System 9
Cable Connectors 10
3-Pin??? 5-Pin??? Huh? 10
Take It To The Next Level: Setting up DMX Control 10
Fixture Linking (Master/Slave Mode) 11
Mounting/Rigging 11
4. Operating Adjustments 12
Navigating The Control Panel 12
Control Panel Menu Structure 13
DMX Mode 14
Set the Starting DMX Address 14
Select the DMX Channel Mode 14
Slave Mode 14
Auto Mode / Static Colors 14
Speed 14
Fade 14
Strobe 15
Manual Color Mixing 15
Sound Active Mode 15
Dimming Mode 15
Auto Mode / Static Colors 15
Set the Wireless Group ID 15
Auto Mode / Static Colors 15
IR Remote Control Mode 15
Power Output Mode 15
Using the IR Remote Control 16
DMX Channel Values In-Depth 17
Troubleshooting 17
5. Appendix 19
A Quick DMX Lesson 19
Keeping Your SkyBar™ EXA As Good As New 20
Returns (Gasp!) 20
Shipping Issues 20
Tech Specs 21
Dimensional Drawings 22
1. CAUTION! TO REDUCE THE RISK OF INJURY AND/OR
EQUIPMENT DAMAGE, DO NOT TAMPER WITH THE CHARGING CIRCUITRY IN THIS FIXTURE. The use of other types of chargers may result
in personal injury or equipment damage. Under no circumstances attempt to
connect the battery pack to any power supplies or other equipment that is not
specically and expressly designated for use with this model
battery pack.
2. USE THE LITHIUM ION BATTERY PACK ONLY WITH EQUIPMENT SPECIFICALLY AND EXPRESSLY DESIGNATED FOR USE WITH THIS MODEL
BATTERY PACK. Use with other equipment may result in re, electric shock,
personal injury, and/or damage to equipment.
3. AVOID DANGEROUS CONDITIONS AND ENVIRONMENTS. Do not
charge the battery pack in damp or wet conditions. Avoid using the pack in
direct exposure to rain or snow. Do not use the battery pack or charger in the
presence of explosive gases or ammable materials.
4. AVOID USING OR STORING THE BATTERY PACK IN EITHER
EXTREME COLD OR EXTREME HOT TEMPERATURES. The battery pack
will disable itself under conditions of extreme heat (above 60 °C) and may not
function to full performance under conditions of extreme cold (below –20 °C).
Storage at elevated temperatures (above 25 °C) will shorten the life of the battery pack.
5. DO NOT BURN OR INCINERATE BATTERY PACKS. Battery packs
may explode causing personal injury, re, and/or damage. Fumes
resulting from burning of battery packs may be toxic.
6. DO NOT DROP, CRUSH, IMPACT, OR MECHANICALLY ABUSE
BATTERY PACKS. Cease use of xtures that have suffered a sharp
impact, been dropped, run over, or damaged in any other way. Such
impacts may cause internal damage that is not externally visible and
that, over time, may cause short circuits, battery cell leakage, or other
events that may lead to re, personal injury, and or equipment damage.
7. DO NOT DISASSEMBLE BATTERY PACK. There are no user
serviceable parts within battery packs. Disassembly may result in short
circuiting or other damage that may cause re, personal injury, and/or
other damage.
8. AVOID CONTACT WITH BATTERY CHEMICALS. If a battery pack
leaks battery chemicals, avoid any contact with skin, eyes, or mouth. In
the event of contact with skin, wash immediately with soap and water
and rinse with vinegar. For eye contact, begin ushing with clean water,
immediately call for medical help, and continue ushing for 20 minutes or
until medical help arrives.
exceptions.
11. STORE IN A COOL, DRY PLACE. Avoid leaving the xture in direct sun-
light, vehicle cabs, compartments, or unventilated storage buildings during hot
summer conditions. Under extreme temperature conditions damage may occur.
Elevated temperatures in general shorten the life of your battery pack.
Congratulations on purchasing one of the most rocking box-shaped PAR xtures
anywhere! Now that you’ve got your SkyBar™ EXA (or hopefully, EXA’s!), you should
carefully unpack the box and check the contents to ensure that all parts are present
and in good condition. If anything looks as if it has been damaged in transit, notify the
shipper immediately and keep the packing material for inspection. Again, please save
the carton and all packing materials. If a xture must be returned to the factory, it is
important that the xture be returned in the original factory box and packing.
Powering Up!
All xtures must be powered directly off a switched circuit and cannot be run off a
rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer
channel is used solely for a 0% to 100% switch.
AC Voltage Switch - Not all xtures have a voltage select switch, so please verify that
the xture you receive is suitable for your local power supply. See the label on the
xture or refer to the xture’s specications chart for more information. A xture’s
listed current rating is its average current draw under normal conditions. Check the
xture or device carefully to make sure that if a voltage selection switch exists that it is
set to the correct line voltage you will use.
Warning! Verify that the voltage select switch on your unit matches the line
voltage applied. Damage to your xture may result if the line voltage applied
does not match the voltage indicated on the voltage selector switch. All
xtures must be connected to circuits with a suitable Ground (Earthing).
Getting A Hold Of Us
If something is wrong, please just visit our website at www.blizzardlighting.
com and open a support ticket. We’ll be happy to help, honest.
Blizzard Lighting
N16 W23390 Stoneridge Dr. Ste E
Waukesha, WI 53188 USA
www.blizzardlighting.com
414-395-8365
Disclaimer: The information and specications contained in this document are subject
to change without notice. Blizzard Lighting™ assumes no responsibility or liability
for any errors or omissions that may appear in this user manual. Blizzard Lighting™
reserves the right to update the existing document or to create a new document to
correct any errors or omissions at any time. You can download the latest version of this
document from www.blizzardlighting.com.
• Please keep this User Guide for future use. If you sell the unit to someone
else, be sure that they also receive this User Guide.
• ALWAYS make sure that you are connecting to the proper voltage, and that
the line voltage you are connecting to is not higher than that stated on the
decal or rear panel of the xture.
• This product is intended for indoor use only.
• To prevent risk of re or shock, do not expose xture to rain or moisture.
• Make sure there are no ammable materials close to the unit while operating.
• The unit must be installed in a location with adequate ventilation, at least
20in (50cm) from adjacent surfaces. Be sure that no ventilation slots are
blocked.
• ALWAYS disconnect from the power source before servicing or replacing fuse
and be sure to replace with same fuse size and type.
• ALWAYS secure xture using a safety chain. NEVER carry the xture by its
cord. Use its carrying handles.
• DO NOT operate at ambient temperatures higher than 104°F (40°C).
• In the event of a serious operating problem, stop using the unit immediately.
NEVER try to repair the unit by yourself. Repairs carried out by unskilled people
can lead to damage or malfunction. Please contact the nearest authorized
technical assistance center. Always use the same type spare parts.
• NEVER connect the device to a dimmer pack.
• Make sure the power cord is never crimped or damaged.
• Never disconnect the power cord by pulling or tugging on the cord.
• Avoid direct eye exposure to the light source while it is on.
Caution! There are no user serviceable parts inside this unit. Do not open the
housing or attempt any repairs yourself. In the unlikely event your unit may
require service, please contact Blizzard Lighting via our website and open a
support ticket at www.blizzardlighting.com/tickets.
You will need a serial data link to run light shows using a DMX-512 controller or
to run shows on two or more xtures set to sync in master/slave operating mode.
The combined number of channels required by all the xtures on a serial data link
determines the number of xtures the data link can support.
Fixtures on a serial data link must be daisy chained in one single line. Also,
connecting more than 32 xtures on one serial data link without the use of a DMX
optically-isolated splitter may result in deterioration of the digital DMX signal. The
maximum recommended cable-run distance is 500 meters (1640 ft). The maximum
recommended number of xtures on a serial data link is 32 xtures.
Data/DMX Cabling
To link xtures together you’ll need data cables. You should use data-grade
cables that can carry a high quality signal and are less prone to electromagnetic
interference.
Standard microphone cables will “probably” be OK, but note that they cannot
transmit DMX data as reliably over long distances. In any event, the cable should
have the following characteristics:
2-conductor twisted pair plus a shield
Maximum capacitance between conductors – 30 pF/ft.
Maximum capacitance between conductor & shield – 55 pF/ft.
Maximum resistance of 20 ohms / 1000 ft.
Nominal impedance 100 – 140 ohms
Using Skywire™ Wireless DMX
In addition to the unbridled thrill you already received the rst time you turned on
your xture, you’ll be delighted to know that the SkyBar EXA’s wireless Skywire™
DMX system is designed to work seamlessly with all Blizzard Lighting wireless DMX
products.
The SkyBar™ EXA is equipped to release you from the crushing chains of cable-fed
DMX lighting! It features 512 auto-assigning frequencies in 7 groups allowing up to
7 systems to run simultaneously in the same space, completely free of interference!
It’s capable of reliable wireless communication for over 1000 feet, line-of-sight!
So rst, you’ll either need a Blizzard wiCICLE®
transmitter, Lightcaster™ wireless transceiver, or any
Blizzard Lighting controller that has a built-in wireless
transmitter (such as the Kontrol 5 Skywire™) to act
as a transmitter for your lights. The 7 DMX receiving
frequencies in the SkyBar™ EXA are designed to
match up perfectly with the 7 frequencies of all Blizzard wireless DMX products.
If you’re using a Blizzard Lighting controller with built-in wireless DMX transmission,
please refer to the instruction manual of that controller for specic information.
1. If you’re using an external wireless DMX transmitter like our wiCICLE® transmitter or
LightCaster® transceiver, plug it into the “DMX OUT” connector of the controller and verify it
is receiving power. If you are using a DMX controller with a built-in DMX transmitter like our
KONTROL 5 SKYWIRE™, enable the DMX transmitter on that unit. Please refer to your transmitters
user manual for specic instructions on enabling wireless DMX output and/or its changing its
channel group selection.
2. Set the wireless channel group to match the transmitter group ID number/color code.
a.) Press the <MENU> button until the display reads RF-ID. (See p. 12-13)
b.) Use the <UP/DOWN> buttons to select number 1-7.
c.) Press <ENTER> to conrm the setting.
Note: The 7-Color Status LED will change color to indicate the current channel group:
· GROUP 1: RED
· GROUP 2: GREEN
· GROUP 3: YELLOW
· GROUP 4: BLUE
· GROUP 5: VIOLET
· GROUP 6: CYAN
· GROUP 7: WHITE
3. The LED on the transmitter will blink REDslowly until communication is established with the
receiver. The status LED on the receiving xtures will ash GREEN slowly until communication
is established.
4. Once the clearest channel is auto-selected, the status LEDs will blink quickly on both the
transmitter and receiver. NOTE: The color of the SkyBar EXA’s status LED DURING operation
does not indicate channel group, instead it indicates whether the unit is transmitting or
receiving. That’s It!
NOTE: “GROUP” number also
corresponds to the “GROUP” setting
on our LightCaster™ wireless DMX
transceiver, wiCICLE™ transmitter,
and all Blizzard Skywire™ wireless
controllers.
Using the Intelion™ Battery System
The SkyBar™ EXA features our proprietary Intelion™ Lithium-Ion internal battery system which
allows you the exibility to operate your xture without AC power for up to 20 hours.
To charge the battery, simply plug the xture into a power source. The battery will charge weather
the xture is powered on or off. It will even charge while in use! The built-
in microprocessor of the battery system controls the charge and overall
battery health, so all you need to do is plug and play.
The top section on the LCD display menu shows the battery power level
indicator displays the approximate amount of power remaining in the
battery. Each power level bar equals 20%. When charging, The CHARGE
status LED above the LCD display will illuminate in RED, then turn GREEN
when the charge is complete.
A full charge is obtained after charging for at least 4 hours. The xture will automatically stop
charging when the battery is in optimal condition.
Power Output Mode:
Depending on the needs of any given application, you can select either High Power, Medium Power,
or Battery Saver Mode, which allows the xture to run for a longer time at lower output.
a.) Press the <MENU> button until the display reads OUT MOD.
b.) Use the <UP/DOWN> buttons to select H (100%), M (75%) or S (50%).
c.) Press <ENTER> to conrm the setting.
Note: With average usage of color fades in High Output Mode, you can expect the battery life to
last up to 10+ hours, color jumping 5+ hrs, or full on for 3+ hrs. Display color/fade/chase/strobe,
and environmental factors including ambient temperature will all impact battery life.
Cables must have a male XLR connector on one end and a female XLR connector on the other end. (Duh!)
CAUTION: Do not allow contact between the common and the
xture’s chassis ground. Grounding the common can cause a ground
loop, and your xture may perform erratically. Test cables with an
ohm meter to verify correct polarity and to make sure the pins are not
grounded or shorted to the shield or each other.
3-Pin??? 5-Pin??? Huh?!?
If you use a controller with a 5 pin DMX output connector, you will need to use a 5 pin to 3 pin adapter.
They are widely available over the internet and from specialty retailers If you’d like to build your own, the
chart below details a proper cable conversion:
Conductor3-Pin Female
(Output)
5-Pin Male
(Input)
Ground/ShieldPin 1Pin 1
DMX Data (-)Pin 2Pin 2
DMX Data (+)Pin 3Pin 3
Not Used.No Connection.No Connection.
Not Used.No Connection.No Connection.
Take It To The Next Level: Setting Up DMX Control
Step 1: Connect the male connector of the
DMX cable to the female connector (output) on
the controller.
Step 2: Connect the female connector of the
DMX cable to the rst xture’s male connector
(input). Note: It doesn’t matter which
xture address is the rst one connected. We
recommend connecting the xtures in terms
All the goodies and different modes possible with the SkyBar™ EXA are
accessed by using the control panel on the rear of the xture. There
are 4 control buttons below the LCD display which allow you to navigate through the various control panel menus.
<MENU>
Is used to navigate to the previous higher-level menu item.
<UP>
Scrolls through menu items and numbers in ascending order.
<DOWN>
Scrolls through menu items and numbers in descending order.
<ENTER>
Is used to select and conrm/store the current selection.
BAT
001Addr
MENU UP DOWN ENTER
The Control Panel LCD Display shows the menu items you select from
the menu map on page #13. When a menu function is selected, the
display will show immediately the rst available option for the selected
menu function. To select a menu item, press <ENTER>.
Press the <MENU> button repeatedly until you reach the desired
menu function. Use the <UP> and <DOWN> buttons to navigate the
menu options. Press the <ENTER> button to select the menu function
currently displayed, or to enable a menu option. To return to the previous option or menu, press the <MENU> button.
Allows the unit to be controlled by any universal DMX controller.
Tip: Push the <MENU> button repeatedly to scroll through all of the top tier menu items.
Set the Starting DMX Address:
The default mode for the xture is DMX, so the rst menu item that you can edit is the
starting DMX address.
1.) Navigate the menu using the <MENU> button until you reach Addr.
2.) Use the <UP/DOWN> buttons to select a DMX channel from 001-512.
3.) Press the <ENTER> button to conrm.
Select the DMX Channel Mode:
1.) Navigate the menu using the <MENU> button until you reach CHnd.
2.) Use the <UP/DOWN> buttons to select either 6CH, 7CH, 8CH, or 11CH mode.
3.) Press the <ENTER> button to conrm.
Slave Mode: Set slave xtures to: Addr: 001, 7CH mode to ensure correct
reception of master signals. The master will be the 1st xture in the DMX chain.
Auto Mode / Static Colors
1.) Navigate the menu using the <MENU> button until you reach AUTO.
2.) Use the <UP/DOWN> buttons to select any preset color from 00-62, or select 63
to automatically run through all of the colors.
3.) If you choose auto run, you can then adjust the color change speed, or adjust the
color fade speed.
Speed:
a.) Press the <MENU> button until you reach the Speed menu item.
b.) Then use the <UP/DOWN> buttons to select a speed setting from 00-15
(fast <--> slow).
c.) Press the <ENTER> button to conrm.
Fade:
a.) Press the <MENU> button until you reach the Fade menu item.
b.) Then use the <UP/DOWN> buttons to select a speed setting from 00-15
(fast <--> slow).
You need to set the xture to “IR mode” via the LCD control panel
prior to using the IR remote control. To do this, just repeatedly
press the <MENU> button to navigate the LCD display menu until
it reads “IR MODE”, then push the <ENTER> button.
Then here’s what to do:
Blackout - The top left red colored button labled <BLACKOUT>
on the remote control will turn off the LEDs, regardless of what
mode you are currently running. Push the blackout button again
to return to its previous mode.
Auto Run - The auto run button <A> sets the xture to run
in auto mode. You can adjust the speed by pressing the speed
button <SP>, then use the <+/-> buttons to adjust the speed
accordingly.
Sound Active Mode - Pressing the <SA> button will cause the
xture to self destruct. No, really it just sets the xture to run in
sound active mode.
Strobe Mode - The <F> button sets the xture to run in strobe
/ ash mode. You can adjust the strobe rate by pressing the
<SP> button, then use the <+/-> buttons to adjust the speed
accordingly.
Built-in Programs - Press the <PROG> button to run in built-in
program mode. You can cycle through different built-in programs
by using the <+/-> buttons. To adjust the speed of the built-in
program, press the speed button <SP>, then use the <+/->
buttons to adjust the speed accordingly.
Set Address - Press the <S> button to begin setting the starting
DMX address. Then use the <+/-> buttons to adjust the starting
DMX channel from 001-512. Press the <D> button to conrm
DMX mode.
DMX Mode - Pressing the <D> button sets the xture to run in DMX mode. The currently set address
will be used for the starting address. To change the starting DMX channel, see the above “Set Address”
instructions.
Slave Mode - Want to set this xture(s) as a slave unit(s) via remote? No problem, just push the <SL>
button. And note, the rst xture in the DMX chain will serve as the master xture.
LCD Backlight - Press the edit button <E> to turn on the LCD backlight. The LCD backlight illumination
off after 20 seconds.
Color Mixing:
Red Intensity - Press the <1> button, then press the <+/-> buttons to adjust intensity level.
Green Intensity - Press the <2> button, then press the <+/-> buttons to adjust intensity level.
Blue Intensity - Press the <3> button, then press the <+/-> buttons to adjust intensity level.
Amber Intensity - Press the <4> button, then press the <+/-> buttons to adjust intensity level.
White Intensity - Press the <5> button, then press the <+/-> buttons to adjust intensity level.
UV Intensity - Press the <6> button, then press the <+/-> buttons to adjust intensity level.
Static Colors:
Full On - Press the <7> button for full RGBAW+UV intensity.
Magenta - Press the <8> button for magenta color.
Aqua - Press the <9> button for aqua color.
UV - Press the <0> button for ultraviolet lighting.
Backspace Button - Press the < > in any mode to activate IR MODE.
Enter - The < > button is used to save a selected user setting.
No Function
Color Fade (slow <--> fast)
Sound Active
32-Bit Dimmer
As set in the control menu display
Mode 0 = 8-bit, 256 dimming steps
Mode 1 = 32-bit, 0-25% intensity range
Mode 2 = 32-bit, 0-50% intensity range
Mode 3 = 32-bit, 0-75% intensity range
Mode 4 = 32-bit, full intensity dimming
R+G+B+UV
R+G+A+W
R+G+A+UV
R+G+W+UV
R+B+A+W
R+B+A+UV
R+B+W+UV
R+A+W+UV
G+B+A+W
G+B+A+UV
G+B+W+UV
G+A+W+UV
B+A+W+UV
R+G+B+A+W
R+G+B+A+UV
R+G+B+W+UV
R+G+A+W+UV
R+B+A+W+UV
G+B+A+W+UV
Full ON
Auto Run
DMX (aka DMX-512) was created in 1986 by the United States Institute for Theatre
Technology (USITT) as a standardized method for connecting lighting consoles to lighting
dimmer modules. It was revised in 1990 and again in 2000 to allow more exibility. The
Entertainment Services and Technology Association (ESTA) has since assumed control over
the DMX512 standard. It has also been approved and recognized for ANSI standard clas-
sication.
DMX covers (and is an abbreviation for) Digital MultipleXed signals. It is the most common
communications standard used by lighting and related stage equipment.
DMX provides up to 512 control “channels” per data link. Each of these channels was originally intended to control lamp dimmer levels. You can think of it as 512 faders on a lighting
console, connected to 512 light bulbs. Each slider’s position is sent over the data link as an
8-bit number having a value between 0 and 255. The value 0 corresponds to the light bulb
being completely off while 255 corresponds to the light bulb being fully on.
DMX data is transmitted at 250,000 bits per second using the RS-485 transmission standard over two wires. As with microphone cables, a grounded cable shield is used to prevent
interference with other signals.
There are ve pins on a DMX connector: a wire for ground (cable shield), two wires for
“Primary” communication which goes from a DMX source to a DMX receiver, and two wires
for a “Secondary” communication which goes from a DMX receiver back to a DMX source.
Generally, the “Secondary” channel is not used so data ows only from sources to receivers. Hence, most of us are most familiar with DMX-512 as being employer over typical
3-pin “mic cables,” although this does not conform to the dened standard.
DMX is connected using a daisy-chain conguration where the source connects to the input
of the rst device, the output of the rst device connects to the input of the next device,
and so on. The standard allows for up to 32 devices on a single DMX link.
Each receiving device typically has a means for setting the “starting channel number” that
it will respond to. For example, if two 6-channel xtures are used, the rst xture might
be set to start at channel 1 so it would respond to DMX channels 1 through 6, and the next
xture would be set to start at channel 7 so it would respond to channels 7 through 12.
The greatest strength of the DMX communications protocol is that it is very simple and
robust. It involves transmitting a reset condition (indicating the start of a new “packet”),
a start code, and up to 512 bytes of data. Data packets are transmitted continuously. As
soon as one packet is nished, another can begin with no delay if desired (usually another
follows within 1 ms). If nothing is changing (i.e. no lamp levels change) the same data will
be sent out over and over again. This is a great feature of DMX -- if for some reason the
data is not interpreted the rst time around, it will be re-sent shortly.
Not all 512 channels need to be output per packet, and in fact, it is very uncommon to nd
all 512 used. The fewer channels are used, the higher the “refresh” rate. It is possible to
get DMX refreshes at around 1000 times per second if only 24 channels are being transmitted. If all 512 channels are being transmitted, the refresh rate is around 44 times per
second.
In summary, since its design and evolution in the 1980’s DMX has become the standard
for lighting control. It is exible, robust, and scalable, and its ability to control everything
from dimmer packs to moving lights to foggers to lasers makes it an indispensable tool for
any lighting designer or lighting performer.
The xture you’ve received is a rugged, tough piece of pro lighting equipment, and as long as you take care of it, it will take care of you. That said, like
anything, you’ll need to take care of it if you want it to operate as designed.
You should absolutely keep the xture clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep
the xture running cool and prevent damage from overheating.
In transit, keep the xtures in cases. You wouldn’t throw a prized guitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn’t even think about doing it with your shiny new light
xtures.
Common sense and taking care of your xtures will be the single biggest thing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn’t go as planned. If you nd yourself with a xture that isn’t
behaving like a good little xture should, you’ll need to obtain a Return Authori-
zation (RA).
Don’t worry, this is easy. Just go to our website and open a support ticket at
www.blizzardlighting.com/tickets, and we’ll issue you an RA. Then, you’ll need
to send the unit to us using a trackable, pre-paid freight method. We suggest
using USPS Priority or UPS. Make sure you carefully pack the xture for transit,
and whenever possible, use the original box & packing for shipping.
When returning your xture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the xture. Please remember that
any shipping damage which occurs in transit to us is the customer’s responsibility, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.