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Tour QT™ Skywire Manual Rev. B © 2016 Blizzard Lighting, LLC
Keeping Your Tour QT Skywire™ As Good As New
The xture you’ve received is a rugged, tough piece of pro lighting equipment,
and as long as you take care of it, it will take care of you. That said, like anything,
you’ll need to take care of it if you want it to operate as designed. You should
absolutely keep the xture clean, especially if you are using it in an environment
with a lot of dust, fog, haze, wild animals, wild teenagers or spilled drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep the
xture running cool and prevent damage from overheating.
In transit, keep the xtures in cases. You wouldn’t throw a prized guitar, drumset,
or other piece of expensive gear into a gear trailer without a case, and similarly,
you shouldn’t even think about doing it with your shiny new light xtures.
Common sense and taking care of your xtures will be the single biggest thing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn’t go as planned. If you nd yourself with a xture that isn’t
behaving like a good little xture should, you’ll need to obtain a Return Authoriza-
tion (RA).
Don’t worry, this is easy. Just open a support ticket at www.blizzardlighting.com/
support and we’ll issue you an RA. Then, you’ll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS. Make
sure you carefully pack the xture for transit, and whenever possible, use the
original box & packing for shipping.
When returning your xture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the xture. Please remember that any
shipping damage which occurs in transit to us is the customer’s responsibility, so
pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.
DISCLAIMER:
The power connector tted to the xture and xture cord are designed for compatibility with products
manufactured by Neutrik AG, Neutrik USA and their related entities, however they are not manufactured
by, aliated with or endorsed by Neutrik AG, Neutrik USA, or any related entity. Neutrik® and powerCON® are registered trademarks of Neutrik AG.