Black Box VOE211, VOE212 Getting Started Manual
CUSTOMER
SUPPORT
INFORMATION
Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX
FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
VOE210 Series
Multiport Digital VoIP Router
Getting Started Guide
Important
This is a Class A device and is intended for use in a light industrial environment. It is not intended nor approved for use in an industrial
or residential environment.
EMC
• FCC Part 15, Class A
• EN55022, Class A
• EN55024
Safety
• UL 60950-1/CSA C22.2 N0. 60950-1
• IEC/EN60950-1
• AS/NZS 60950-1
PSTN Regulatory
• TBR3
• AS/ACIF S031
Compliance
Radio and TV Interference
This equipment generates and uses radio frequency energy, and if not installed and used properly—that is, in
strict accordance with the manufacturer's instructions—may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection from such interference in a commercial installation. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television
reception, which can be determined by disconnecting the cables, try to correct the interference by one or more
of the following measures: moving the computing equipment away from the receiver, re-orienting the receiving
antenna, and/or plugging the receiving equipment into a different AC outlet (such that the computing equipment and receiver are on different branches)
ISDN compliance
The device is approved for connection to the public ISDN telecommunication network.
When this device is used in North America, it shall be connected
to a Network Termination Device and not connected directly to
an outside POTS line.
CAUTION
CE Notice
We certify that the apparatus identified in this document conforms to the requirements of Council Directive
1999/5/EC on the approximation of the laws of the member states relating to Radio and Telecommunication
Terminal Equipment and the mutual recognition of their conformity.
The safety advice in the documentation accompanying this product shall be obeyed. The conformity to the
above directive is indicated by the CE sign on the device.
Trademarks Used In This Manual
All applied-for and registered trademarks are the property of their respective owners.
Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
Instrucciones De Seguridad
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea
operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo,
sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el
fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las
instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del
aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se
debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de
calor, estufas u otros aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo
de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados
por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos
donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo
de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u
orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
— A: El cable de poder o el contacto ha sido dañado; o
— B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
— C: El aparato ha sido expuesto a la lluvia; o
— D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
— E: El aparato ha sido tirado o su cubierta ha sido dañada.
Summary Table of Contents
1 General information...................................................................................................................................... 15
2 Applications overview.................................................................................................................................... 21
3 VOE210 installation...................................................................................................................................... 24
4 Initial configuration...................................................................................................................................... 29
A Specifications ................................................................................................................................................ 38
B Cabling ......................................................................................................................................................... 43
C Port pin-outs ................................................................................................................................................ 47
D VOE210 factory configuration ..................................................................................................................... 51
E End user license agreement ........................................................................................................................... 53
5
Table of Contents
Summary Table of Contents ........................................................................................................................... 5
Table of Contents ........................................................................................................................................... 6
List of Figures ................................................................................................................................................. 9
List of Tables ................................................................................................................................................ 10
About this guide ........................................................................................................................................... 11
Audience............................................................................................................................................................... 11
Structure............................................................................................................................................................... 11
Precautions ........................................................................................................................................................... 12
Safety when working with electricity ...............................................................................................................13
General observations .......................................................................................................................................13
Typographical conventions used in this document................................................................................................ 14
General conventions .......................................................................................................................................14
1 General information...................................................................................................................................... 15
VOE210 overview .................................................................................................................................................16
VOE210 rear panel .........................................................................................................................................17
VOE210 front panel .......................................................................................................................................19
2 Applications overview.................................................................................................................................... 21
Introduction..........................................................................................................................................................22
Application—Edge intelligence of enterprise communication................................................................................22
Application—Multi-service ISDN Internet telephony IAD ...................................................................................23
3 VOE210 installation...................................................................................................................................... 24
Planning the installation........................................................................................................................................25
Site log ............................................................................................................................................................25
Network information ......................................................................................................................................25
Network Diagram ...........................................................................................................................................25
IP related information .....................................................................................................................................25
Software tools .................................................................................................................................................26
Power source ...................................................................................................................................................26
Location and mounting requirements .............................................................................................................26
Installing the gateway router..................................................................................................................................26
Placing the VOE210 .......................................................................................................................................26
Installing cables ...............................................................................................................................................26
Connecting ISDN terminals and NT to the VOE210’s ISDN BRI ports ..................................................27
Connecting the 10/100Base-T Ethernet LAN and WAN cables ................................................................27
Connecting the power supply ....................................................................................................................28
Internal S-Bus power supply ......................................................................................................................28
4 Initial configuration...................................................................................................................................... 29
Introduction..........................................................................................................................................................30
1. Connecting the VOE210 to your laptop PC......................................................................................................30
6
7
VOE21x Getting Started Guide
Table of Contents
2. Configuring the desired IP address ....................................................................................................................31
Factory-default IP settings ...............................................................................................................................31
Login ..............................................................................................................................................................31
Changing the WAN IP address .......................................................................................................................31
3. Connecting the VOE210 to the network...........................................................................................................32
4. Loading the configuration (optional).................................................................................................................33
Bootloader.............................................................................................................................................................34
Start Bootloader ..............................................................................................................................................34
Start-up with factory configuration .................................................................................................................35
Load a new application image (VOE Firmware) via TFTP ..............................................................................35
Load a new application image (VOE Firmware) via the serial link ..................................................................37
A Specifications ................................................................................................................................................ 38
DSP.......................................................................................................................................................................39
Voice connectivity .................................................................................................................................................39
Data connectivity ..................................................................................................................................................39
Voice processing (signalling dependent).................................................................................................................39
Fax and modem support........................................................................................................................................40
Voice signalling .....................................................................................................................................................40
Voice routing—session router................................................................................................................................40
IP services..............................................................................................................................................................41
Management .........................................................................................................................................................41
System...................................................................................................................................................................41
Physical .................................................................................................................................................................41
B Cabling ......................................................................................................................................................... 43
Introduction..........................................................................................................................................................44
Console .................................................................................................................................................................44
Ethernet ................................................................................................................................................................45
ISDN BRI.............................................................................................................................................................46
C Port pin-outs ................................................................................................................................................ 47
Introduction..........................................................................................................................................................48
Console port..........................................................................................................................................................48
Ethernet ................................................................................................................................................................48
ISDN BRI 0/0 (NT/Net or TE/User) port............................................................................................................49
ISDN BRI 0/1 .. 0/3 (TE/Usr or NT/Net)............................................................................................................49
D VOE210 factory configuration ..................................................................................................................... 51
Introduction..........................................................................................................................................................52
E End user license agreement ........................................................................................................................... 53
End User License Agreement.................................................................................................................................54
1. Definitions ..................................................................................................................................................54
2. Title ............................................................................................................................................................54
3. Term ...........................................................................................................................................................54
4. Grant of License ..........................................................................................................................................54
8
VOE21x Getting Started Guide
5. Warranty ....................................................................................................................................................54
6. Termination ................................................................................................................................................55
7. Other licenses .............................................................................................................................................55
Table of Contents
List of Figures
1 VOE210 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2 VOE210 rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 VOE210 front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4 Edge intelligence of enterprise communication application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5 Internet telephony IAD application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
6 Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
7 Connecting the VOE210 to your laptop PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8 Connecting the VOE210 to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
9 Connecting a serial terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10 Typical Ethernet straight-through cable diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
11 Connecting an ISDN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
12 EIA-561 (RJ-45 8-pin) port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
9
List of Tables
1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2 Rear panel ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 VOE210 LED definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4 Sample site log entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5 Factory default IP address and network mask configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6 RJ-45 socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7 RJ-45 socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
8 RJ-45 socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
10
About this guide
This guide describes the VOE210 hardware, installation and basic configuration.
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1 on page 15 provides information about router features and capabilities
• Chapter 2 on page 21 contains an overview describing router operation and applications
• Chapter 3 on page 24 provides hardware installation procedures
• Chapter 4 on page 29 provides quick-start procedures for configuring the VOE210 router
• Appendix A on page 38 contains specifications for the routers
• Appendix B on page 43 provides cable recommendations
• Appendix C on page 47 describes the router’s ports and pin-outs
• Appendix D on page 51 lists the factory configuration settings for VOE210
• Appendix E on page 53 provides license information that describes acceptable usage of the software pro-
vided with the VOE210
For best results, read the contents of this guide before you install the router.
11
12
CAUTION
WARNING
VOE21x Getting Started Guide
Precautions
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in personal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
IMPORTANT
CAUTION
WARNING
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
VOE21x Getting Started Guide
Safety when working with electricity
This device contains no user serviceable parts. The equipment shall be
returned to Black Box for repairs, or repaired by qualified service personnel.
WARNING
Ensure that the power cable shipped with this devise meets all applicable
standards for the country in which it is to be installed.
WARNING
Mains Voltage: Do not open the case the power cord is attached. Disconnect
the power supply cord before servicing. For systems without a power switch,
WARNING
line voltages are present within the power supply when the power cords are
connected. The wall outlet that is utilized to power the VOE210 router shall
be within 10 feet (3 meters) of the device, shall be easily accessible,
grounded, and protected by a circuit breaker.
13
Hazardous network voltages are present in WAN ports regardless of whether
power to the VOE210 is ON or OFF. To avoid electric shock, use caution when
WARNING
WARNING
near WAN ports. When detaching cables, detach the end away from the
VOE210 first.
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
In accordance with the requirements of council directive 2002/
96/EC on Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product from other
waste and scrap and deliver to the WEEE collection system in
your country for recycling.
General observations
• Clean the case with a soft slightly moist anti-static cloth
• Place the unit on a flat surface and ensure free air circulation
• Avoid exposing the unit to direct sunlight and other heat sources
• Protect the unit from moisture, vapors, and corrosive liquids
14
VOE21x Getting Started Guide
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention Meaning
Garamond blue type
Futura bold type
Futura bold-italic type
Italicized Futura type
Futura type Indicates the names of fields or windows.
Garamond bold type
< > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,
[ ] Elements in square brackets are optional.
{a | b | c} Alternative but required keywords are grouped in braces ({ }) and are separated
screen
node
VOE
# An hash sign at the beginning of a line indicates a comment line.
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or section heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View
button in the Adobe® Acrobat® Reader toolbar to return to your starting point.
Commands and keywords are in boldface font.
Parts of commands, which are related to elements already named by the user, are
in
boldface italic
Variables for which you supply values are in
Indicates the names of command buttons that execute an action.
<C>, and so on.
by vertical bars ( | )
Terminal sessions and information the system displays are in
The leading IP address or nodename of a VOE210 is substituted with
boldface italic
The leading VOE on a command line represents the nodename of the VOE210
font.
font.
italic
font
screen font
node
.
in
Chapter 1
Chapter contents
VOE210 overview .................................................................................................................................................16
VOE210 rear panel .........................................................................................................................................17
VOE210 front panel .......................................................................................................................................19
General information
15
16
VOE21x Getting Started Guide
1 • General information
VOE210 overview
The VOE210 Mutiport Digital VoIP Router (see figure 1) combines IP routing, VPN/Security, and Quality of
Service with high-quality Voice over IP (VoIP) delivered on five ISDN S
This combination allows you to leverage low-cost Internet Telephony on existing ISDN Phones and PBX
equipment for complete SoHo and branch office voice and data connectivity.
(S/T) Basic Rate Interface (BRI).
0
Figure 1. VOE210
The VOE210 series consists of two models: the VOE211 and VOE212. Both models come equipped with two
10/100Base-T Ethernet ports.
The VOE210 Gateway-Router performs the following major functions:
• Eight channels of Voice over IP and local voice switching via 5 ISDN BRI S
ports. Each port can be
0
switched between NT and TE per software. One port can be used a clock source.
• For each ISDN S0 port in NT mode a Phantom power supply can be switched on. The total delivered
power is 4W.
• A fallback cut-through relay between ISDN BRI ports 0/0 and 0/1 electrically connects the NT and TE
port in case of power failure and enables life-line calls to the public ISDN network (PSTN-supplied
ISDN line must be used).
• Standard compliant VoIP in accordance with SIP or H.323 protocols.
• Internet access and IP Routing with IP Quality of Service (QoS) support for mixed voice and data traffic.
ports and 4 VoIP channels.
The VOE211 is the same as the VOE212 except that it supports 3 ISDN BRI S
0
VOE210 overview
17
VOE21x Getting Started Guide
1 • General information
VOE210 rear panel
The VOE210 is a compact VoIP Gateway Router that supports up to eight VoIP calls on up to five ISDN BRI
ports (see figure 2). The VOE210 rear panel ports are described in table 2.
(~120–240V, 50/60 Hz, 1A)
Power
Life-line
ports
VOE212
Port
WAN ETH 0/0
LAN ETH 0/1
BRI 0/0
ISDN S/T
RS-232 port
RESET
button
CONSOLE
10/100bT port
ETH 0/0
10/100bT port
ETH 0/1
BRI ports 0/0 – 0/4
ISDN S/T
BRI ports 0/0 – 0/2
VOE211
Figure 2. VOE210 rear panel
Table 2. Rear panel ports
Description
Auto-MDX Fast-Ethernet port, RJ-45 (see
figure 2
), connects the unit to an Ethernet
WAN device (for example, a cable modem, DSL modem, or fiber modem).
Auto-MDX Fast-Ethernet port, RJ-45 (see
figure 2
), connect the unit to an Ethernet
LAN (for example, a PC, printer, or wireless bridge).
ISDN BRI TE/NT port, RJ-45 socket S0 (S/T) interface (see
figure 2
), connects the
VOE210 with an ISDN device over an S/T bus, e.g. a PBX or an NT. The interface
may be used as fallback if connected to an NT. The port can be switched between
TE and NT mode.The interface is internally terminated with 100 Ohm. Point-to-point
or point-to-multipoint configurable. If the port is in NT mode a phantom power supply can be switched on to supply connected phones with power.
VOE210 overview
Loading...