Black Box VOE102 Getting Started Manual
CUSTOMER
SUPPORT
INFORMATION
Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX
FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
VOE102
ISDN VoIP Gateway
Getting Started Guide
Important
This is a Class A device and is intended for use in a light industrial environment. It is not intended nor approved for use in an industrial
or residential environment.
Compliance
EMC
• FCC Part 15, Class A
• EN55022, Class A
• EN55024
Safety
• IEC 60950-1
• EN60950-1
Radio and TV Interference
This equipment generates and uses radio frequency energy, and if not installed and used properly—that is, in
strict accordance with the manufacturer's instructions—may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection from such interference in a commercial installation. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television
reception, which can be determined by disconnecting the cables, try to correct the interference by one or more
of the following measures: moving the computing equipment away from the receiver, re-orienting the receiving
antenna, and/or plugging the receiving equipment into a different AC outlet (such that the computing equipment and receiver are on different branches)
ISDN Connection
The device identified in this document is not intended nor approved for connection to the public ISDN telecommunication network.
CE Notice
We certify that the apparatus identified in this document conforms to the requirements of Council Directive
1999/5/EC on the approximation of the laws of the member states relating to Radio and Telecommunication
Terminal Equipment and the mutual recognition of their conformity.
The safety advice in the documentation accompanying this product shall be obeyed. The conformity to the
above directive is indicated by the CE sign on the device.
Trademarks Used In This Manual
All applied-for and registered trademarks are the property of their respective owners.
Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
Instrucciones De Seguridad
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea
operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo,
sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el
fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las
instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del
aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se
debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de
calor, estufas u otros aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo
de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados
por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos
donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo
de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u
orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
— A: El cable de poder o el contacto ha sido dañado; o
— B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
— C: El aparato ha sido expuesto a la lluvia; o
— D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
— E: El aparato ha sido tirado o su cubierta ha sido dañada.
Summary Table of Contents
1 General information...................................................................................................................................... 14
2 Applications overview.................................................................................................................................... 18
3 VOE installation............................................................................................................................................ 21
4 VOE initial configuration.............................................................................................................................. 26
A Specifications ................................................................................................................................................ 36
B Cabling ......................................................................................................................................................... 40
C Port pin-outs ................................................................................................................................................ 43
D VOE factory configuration ........................................................................................................................... 45
E End user license agreement ........................................................................................................................... 49
5
Table of Contents
Summary Table of Contents ........................................................................................................................... 5
Table of Contents ........................................................................................................................................... 6
List of Figures ................................................................................................................................................. 8
List of Tables .................................................................................................................................................. 9
About this guide ........................................................................................................................................... 10
Audience............................................................................................................................................................... 10
Structure............................................................................................................................................................... 10
Precautions ........................................................................................................................................................... 11
Safety when working with electricity ...............................................................................................................12
ISDN connection ............................................................................................................................................12
General observations .......................................................................................................................................12
Typographical conventions used in this document................................................................................................ 13
General conventions .......................................................................................................................................13
1 General information...................................................................................................................................... 14
VOE102 overview .................................................................................................................................................15
VOE102 rear panel .........................................................................................................................................16
VOE102 front panel .......................................................................................................................................17
2 Applications overview.................................................................................................................................... 18
Introduction..........................................................................................................................................................19
Connect ISDN terminals to an Internet Telephony Service Provider (ITSP).........................................................19
ISDN telecommuter connection to a PBX via a corporate-private network............................................................20
3 VOE installation............................................................................................................................................ 21
Installing the VOE ................................................................................................................................................22
Placing the VOE .............................................................................................................................................22
Installing cables ...............................................................................................................................................22
Connecting the VOE to the ISDN terminals ............................................................................................23
Connecting the VOE to the IP network ....................................................................................................23
Connecting the VOE to the power supply .................................................................................................24
External S-Bus power supply .....................................................................................................................25
4 VOE initial configuration.............................................................................................................................. 26
Introduction..........................................................................................................................................................27
1. Start the VOE Discovery Tool...........................................................................................................................27
2. Access the Web Browser (GUI) Interface...........................................................................................................27
3. Configuring your VOE......................................................................................................................................30
Accessing the Internet .....................................................................................................................................30
Bootloader.............................................................................................................................................................32
Start Bootloader ..............................................................................................................................................32
Start-up with factory configuration .................................................................................................................33
Load a new application image (VOE Firmware) via TFTP ..............................................................................33
6
7
VOE102 Getting Started Guide
Load a new application image (VOE Firmware) via the serial link ..................................................................35
A Specifications ................................................................................................................................................ 36
DSP.......................................................................................................................................................................37
Voice connectivity .................................................................................................................................................37
Data connectivity ..................................................................................................................................................37
Voice processing (signalling dependent).................................................................................................................37
Fax and modem support........................................................................................................................................37
Voice signalling .....................................................................................................................................................38
Voice routing—session router................................................................................................................................38
IP services..............................................................................................................................................................38
Management .........................................................................................................................................................39
Operating environment .........................................................................................................................................39
Operating temperature ....................................................................................................................................39
Operating humidity ........................................................................................................................................39
System...................................................................................................................................................................39
Dimensions ...........................................................................................................................................................39
Weight and power dissipation ...............................................................................................................................39
B Cabling ......................................................................................................................................................... 40
Introduction..........................................................................................................................................................41
Ethernet ................................................................................................................................................................41
ISDN BRI.............................................................................................................................................................42
C Port pin-outs ................................................................................................................................................ 43
Introduction..........................................................................................................................................................44
Ethernet ................................................................................................................................................................44
ISDN BRI Terminal (NT/Net) port .....................................................................................................................44
D VOE factory configuration ........................................................................................................................... 45
Introduction..........................................................................................................................................................46
E End user license agreement ........................................................................................................................... 49
End User License Agreement.................................................................................................................................50
1. Definitions ..................................................................................................................................................50
2. Title ............................................................................................................................................................50
3. Term ...........................................................................................................................................................50
4. Grant of License ..........................................................................................................................................50
5. Warranty ....................................................................................................................................................50
6. Termination ................................................................................................................................................51
7. Other licenses .............................................................................................................................................51
List of Figures
1 VOE102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 VOE102 rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 VOE102 front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4 ISDN home-office application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5 PBX extension to home office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6 Connecting to an ISDN terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
7 Connecting the VOE to the network via a hub or switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8 Router Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
9 VOE Discovery Tool window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
10 VOE home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
11 Main GUI elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
12 WAN page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
13 Typical Ethernet straight-through cable diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
14 Connecting an ISDN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8
List of Tables
1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2 Rear panel ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 VOE102 LED definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4 VOE weight and maximum power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5 RJ-45 Ethernet socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6 RJ-45 BRI (NT/Net) socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
9
About this guide
This guide describes the VOE102 hardware, installation and basic configuration.
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1 on page 14 provides information about router features and capabilities
• Chapter 2 on page 18 contains an overview describing router operation and applications
• Chapter 3 on page 21 provides hardware installation procedures
• Chapter 4 on page 26 provides quick-start procedures for configuring the VOE router
• Appendix A on page 36 contains specifications for the routers
• Appendix B on page 40 provides cable recommendations
• Appendix C on page 43 describes the router’s ports and pin-outs
• Appendix D on page 45 lists the factory configuration settings for VOE
• Appendix E on page 49 provides license information that describes acceptable usage of the software pro-
vided with the VOE
For best results, read the contents of this guide before you install the router.
10
11
CAUTION
WARNING
VOE102 Getting Started Guide
About this guide
Precautions
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in personal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
IMPORTANT
CAUTION
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
WARNING
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
12
VOE102 Getting Started Guide
Safety when working with electricity
Mains Voltage: Do not open the case when the power cord is attached. The
external power adapter shall be a listed limited power source that incorpo-
WARNING
WARNING
WARNING
rates a disconnect device and shall be positioned within easy reach of the
operator. The mains outlet shall be within 10 feet (3 meters) of the device,
shall be easily accessible, and protected by a circuit breaker.
Hazardous network voltages are present in WAN ports regardless of whether
power to the VOE is ON or OFF. To avoid electric shock, use caution when
near WAN ports. When detaching cables, detach the end away from the
VOE first.
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
In accordance with the requirements of council directive 2002/
96/EC on Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product from other
waste and scrap and deliver to the WEEE collection system in
your country for recycling.
About this guide
ISDN connection
The device identified in this document is not intended nor approved for connection to the public ISDN telecommunication.
General observations
• Clean the case with a soft slightly moist anti-static cloth
• Place the unit on a flat surface and ensure free air circulation
• Avoid exposing the unit to direct sunlight and other heat sources
• Protect the unit from moisture, vapors, and corrosive liquids
13
VOE102 Getting Started Guide
About this guide
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention Meaning
Garamond blue type
Futura bold type
Futura bold-italic type
Italicized Futura type
Futura type Indicates the names of fields or windows.
Garamond bold type
< > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,
[ ] Elements in square brackets are optional.
{a | b | c} Alternative but required keywords are grouped in braces ({ }) and are separated
blue screen
screen
node
VOE
# An hash sign at the beginning of a line indicates a comment line.
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or section heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View
button in the Adobe® Acrobat® Reader toolbar to return to your starting point.
Commands and keywords are in boldface font.
Parts of commands, which are related to elements already named by the user, are
in
boldface italic
Variables for which you supply values are in
Indicates the names of command buttons that execute an action.
<C>, and so on.
by vertical bars ( | )
Information you enter is in blue screen font.
Terminal sessions and information the system displays are in screen font .
The leading IP address or nodename of a VOE is substituted with
boldface italic
The leading VOE on a command line represents the nodename of the VOE
font.
font.
italic
font
node
in
Chapter 1
Chapter contents
VOE102 overview .................................................................................................................................................15
VOE102 rear panel .........................................................................................................................................16
VOE102 front panel .......................................................................................................................................17
General information
14
15
VOE102 Getting Started Guide
1 • General information
VOE102 overview
The VOE102 ISDN VoIP Gateway (see figure 1) gives demanding ISDN users a quick and easy way to reap
the benefits of state-of-the art Voice-over-IP technology while preserving their investments in ISDN phones
and PBX equipment. Supporting two concurrent voice or fax calls over an IP network, the VOE102 is a simple
and cost-effective way for home and home-office users to connect their ISDN terminals to the cost-saving
world of Voice-over-IP.
The VOE102 provides an ISDN S
(VoIP) to ISDN terminals, connected directly or via a residential S-bus. A 10/100 Base-T Ethernet port provides connection to either 1) an Internet Telephony Service Provider (ITSP) via a broadband access router and
xDSL or cable modem, or 2) a remote IP-PBX over a corporate-private network.
(S/T) Basic Rate Interface (BRI) that delivers high-quality Voice-over-IP
0
Figure 1. VOE102
The VOE102 performs the following major functions:
• Two channels of Voice or FAX-over-IP through a single Euro-ISDN BRI/S
port (NT orientation).
0
• Provides line power to connected ISDN phone or PBX terminals (TE orientation).
• Standards-compliant VoIP in accordance with SIP or H.323 protocols.
• 10/100Base-T Ethernet WAN port for connection to a router, xDSL, cable, or wireless modem.
VOE102 overview
16
VOE102 Getting Started Guide
1 • General information
VOE102 rear panel
The VOE102 is an ISDN-to-VoIP Digital Telephone Adapter for home or home-office use that supports two
VoIP calls via a single ISDN BRI port (see figure 2). The VOE102 rear panel ports are described in table 2.
ETH
Ethernet port
BRI
IDSN phone port
Port
ETH (WAN)
BRI (Phone)
5V DC, 1.0A
Reset
Figure 2. VOE102 rear panel
Table 2. Rear panel ports
Description
Switched Auto-MDX Fast-Ethernet port, RJ-45 (see
net Telephony Service Provider (ITSP) [via an xDSL or cable modem] or a remote IP-PBX
[via a private corporate network].
S
ISDN BRI/
figure 2
(see
urable as point-to-point or point-to-multipoint.
The VOE102 has a 5V DC 1A power input (see figure 2).
The reset button (see figure 2) has three functions:
0
port. RJ-45 connector presents the NT (Net) side of the
) for connecting the VOE102 to an ISDN phone or PBX TE port. Config-
figure 2
), connect the unit to an Inter-
S/T
interface
• Restart the unit with the current startup configuration—Press (for less than 1 second)
and release the
• Restart the unit with factory default configuration—Press the
5 seconds until the
the unit with factory default configuration.
Reset
button to restart the unit with the current startup configuration.
Reset
button for
Power
LED (see figure 3 on page 17) starts blinking to restart
• Restart the unit in bootloader mode (to be used only by trained VOE102 techni-
cians)—Starting with the unit powered off, press and hold the
apply power to the unit. Release the
ing so the unit will enter bootloader mode.
Reset
button when the
Reset
button as you
Power
LED starts blink-
VOE102 overview
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