Black Box TE120A, TE121A User Manual

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [e-mail]

OCTOBER 2001

TE120A
TE121A

4- and 8-Line Caller ID

1

FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart J of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the
interference.

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital
apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks of Black Box

Corporation.

Any other trademarks mentioned in this manual are acknowledged to be the property of the

trademark owners.

FCC/IC RFI STATEMENTS, TRADEMARKS

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4- AND 8-LINE CALLER ID

FCC REQUIREMENTS FOR TELEPHONE-LINE EQUIPMENT

1. The Federal Communications Commission (FCC) has established rules which
permit this device to be directly connected to the telephone network with
standardized jacks. This device must not be used on coin lines. Its use on
party lines is subject to state tariffs; for more information, contact your state’s
public-utility commission or corporation commission.

2. If this device is malfunctioning, it might also be causing harm to the
telephone network; this device should be disconnected until the source of the
problem can be determined and until the repair has been made. If this is not
done, the telephone company may temporarily disconnect service. If possible,
they will notify you of this in advance. But if advance notice isn’t practical, you
will be notified as soon as possible. You will be advised of your right to file a
complaint with the FCC.

3. If you have problems with your telephone equipment after installing this
device, disconnect this device from the line to see if it is causing the problem
If it is, contact Black Box or an authorized agent.

4. The telephone company may make changes in its technical operations and
procedures. If any such changes affect the compatibility or use of this device,
the telephone company is required to give adequate notice of the changes.

5. If the telephone company requests information on what equipment is
connected to their lines, inform them of:

a. The telephone number that this device is connected to.

b. The name and part number of this device.

c. The ringer equivalence number (REN): 0.0 B.

d. The service order code (SOC): 9.0F.

e. The facility interface code (FIC): 02LS2, 02GS2.

f. The USOC jack required: RJ-14C for TE120A, RJ-11C for TE121A.

g. The FCC registration number.

Items (c) and (g) can be found on the unit’s FCC label. The ringer
equivalence number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the RENs of all
devices on any one line should not exceed five (5.0). If too many devices are
attached, they might not ring properly.

6. In the event of an equipment malfunction, all repairs should be performed by
Black Box or an authorized agent. It is the responsibility of users requiring
service to report the need for service to Black Box or to an authorized agent.

3

CERTIFICATION NOTICE FOR TELEPHONE EQUIPMENT USED IN CANADA

The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications-network protective,
operation, and safety requirements. Industry Canada does not guarantee the
equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single-line individual
service may be extended by means of a certified connector assembly (extension
cord). The customer should be aware that compliance with the above conditions
might not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian
maintenance facility—in this case, Black Box. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.

Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water-pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.

CAUTION!

Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.

The LOAD NUMBER (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used by
the device, to prevent overloading. The termination on a loop may consist of any
combination of devices, subject only to the requirement that the total of the load
numbers of all the devices does not exceed 100.

CANADIAN TELEPHONE-EQUIPMENT STATEMENT

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4- AND 8-LINE CALLER ID

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.

5

NOM STATEMENT

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

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4- AND 8-LINE CALLER ID

Contents

Chapter Page

1. Specifications ............................................................................................. 7

2. Introduction ............................................................................................... 9

2.1 Overview .............................................................................................. 9

2.2 How the Caller ID Units Work ......................................................... 11

2.3 Connectors and Pinouts ................................................................... 16

2.4 The Complete Package ..................................................................... 17

3. Configuration ........................................................................................... 18

3.1 DIP Switch S1 (TE121A Only) ......................................................... 18

3.2 DIP Switch S2 .................................................................................... 19

4. Installation ................................................................................................ 20

5. Operation ................................................................................................. 23

5.1 LEDs ................................................................................................... 23

5.2 How the Unit Handles Caller ID Information ................................ 23

5.3 Message Format ................................................................................. 24

6. Troubleshooting ...................................................................................... 25

6.1 Testing ............................................................................................... 25

6.2 Things to Try ..................................................................................... 25

6.3 Calling Black Box .............................................................................. 26

6.4 Shipping and Packaging ................................................................... 26

Appendix: Wallmount Template for 4-Line Unit ......................................... 27

7

CHAPTER 1: Specifications

1. Specifications

Compliance:

EMI/RFI: FCC Part 15 Subpart J Class A, IC Class/classe A;
Phone-system compatibility: FCC Part 68 (registration

number 1LJUSA-18773-ND-N);

Fire/electrical safety:

Both units: ETL;
TE121A only: CSA

Interfaces: To the telephone network: Modular telco;

To the DTE and for daisychaining: Proprietary variant of

EIA/TIA RS-232 serial, pinned on DB9 according to
TIA-574

Protocol: RS-232: Asynchronous

Data Rate: RS-232: 1200, 2400, 4800, or 9600 bps (user-selectable)

Data Format: RS-232: 7 or 8 data bits and even, odd, or no parity (user-

selectable); 1 stop bit (fixed)

Receive Level: –10 to –33 dBm

Maximum
Distance: RS-232 cabling from Caller ID unit to DTE or to next

daisychained unit: 50 ft. (15.2 m)

User Controls: (2) Front-mounted 8-position DIP switches for signal

handling, data format, data rate, and unit number

Indicators: (2) Front-mounted LEDs for power and data activity

Connectors: All rear-mounted;

(1) DB9 female for output to daisychain or DTE;
(1) DB9 male for input from daisychain;
TE120A: (2) RJ-14C female for dual-line phone-network

connections;

TE121A: (8) RJ-11C female for single-line phone-network

connections

Temperature
Tolerance: Operating: 10 to 120˚F (–12 to +49˚C);

Storage: 0 to 150˚F (–18 to +66˚C)

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4- AND 8-LINE CALLER ID

Humidity
Tolerance: 20 to 90% noncondensing

Enclosure: High-impact plastic

Power: From utility-power (mains) outlet, through external

power-supply transformer:
TE120A:

Input: 120 VAC, 60 Hz, at up to 300 mA;
Output: +23 VAC at 160 mA nominal;

TE121A:

Input: 120 VAC, 60 Hz, at up to 120 mA;
Output:

+5 VDC at 380 mA;
+12 VDC at 180 mA;
–12 VDC at 180 mA

Size: TE120A: 1.9"H x 4.4"W x 7.5"D (4.8 x 11.2 x 19.1 cm);

TE121A: 1.9"H x 8.3"W x 9"D (4.8 x 21.1 x 22.9 cm)

Weight: TE120A:

Net:

Unit: 1 lb. (0.5 kg);
Power supply: 0.8 lb. (0.4 kg);

Shipping: 3 lb. (1.4 kg);

TE121A:

Net:

Unit: 1.7 lb. (0.8 kg);
Power supply: 1 lb. (0.5 kg)

Shipping: 4 lb. (1.8 lb.)