Black Box SW722A-R2, SW722AE-R2, SW721AE-R2 User Manual

THE SERVSWITCH FAMILY

Welcome to the Serv Switch

Family!

Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSwitch keyboard/video/mouse switch will save you money, time, and effort.

That’s because our ServSwitch family is all about breaking away from the traditional, expensive model of computer management. You know, the one-size-fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no more, no less.” Why not a single user station (monitor, keyboard, and mouse) for multiple computers—even computers of different platforms? Why not a pair of user stations, each of which can control multiple computers? Why not multiple user stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad line of robust solutions for all these applications. Do you have just two PCs, and need an economical alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to share dozens of computers, including a mix of IBM

PC, RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles, among multiple users with different access levels? Does your switch have to sit solidly on a worktable and use relatively inexpensive cables? Or does it have to be mounted in an equipment rack and use convenient many-to-one cables? No matter how large or small your setup is, no matter how simple or how complex, we’re confident we have a ServSwitch system that’s just right for you.

The ServSwitch™family from Black Box—the one-stop answer for all your KVM-switching

needs!

This manual will tell you all about your “-R2” ServSwitch, including how to install, operate,

and troubleshoot it.

“R2” SERVSWITCH

TRADEMARKS USED IN THIS MANUAL

AT, IBM, PS/2, and ThinkPad are registered trademarks, and PC/XT is a trademark, of International Business Machines Corporation.

Logitech is a registered trademark of Logitech, Inc.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

FCC AND IC RFI STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.

“R2” SERVSWITCH

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc..

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato.

NOM STATEMENT

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

“R2” SERVSWITCH

Contents

Chapter Page

1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.1 The Complete Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.2 Operating Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.3 The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.4 The Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.5 Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 Quick Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2 Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2.1 Rackmounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2.2 Connecting the Monitor, Keyboard, and Mouse . . . . . . . . . . . 16

3.2.3 Connecting CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2.4 Powering Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2.6 Switching from the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4. Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1 Guidelines for Using the ServSwitch with Your Equipment . . . . . . . . 19

4.1.1 CPUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1.2 Mouse and Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1.3 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.2 Keyboard Command Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.3 The Commands in Detail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.1 Selecting a Port from the Shared Keyboard . . . . . . . . . . . . . . . 25

4.3.2 Switching to the Next or Previous Port . . . . . . . . . . . . . . . . . . . 25

4.3.3 Scan Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.4 Keep Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.3.5 Set Scan-Delay Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.3.6 Set Screen-Saver Interval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.3.7 Set Keyboard Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.3.8 Set Keyboard Typematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.3.9 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4.3.10 Send Null Byte . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4.3.11 Identify ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.4 Using the RS-232 Port (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CONTENTS

Chapter Page

5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5.1 Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5.2 Restoring Factory-Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.3 Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.3.1 A CPU Connected to Your ServSwitch Doesn’t Boot,

and You Get a Keyboard or Mouse Error . . . . . . . . . . . . . . . . . 33

5.3.2 You Can’t Switch Ports from the Keyboard . . . . . . . . . . . . . . . . 34

5.3.3 Characters that You Type Come Up Wrong or Missing . . . . . . 35

5.3.4 Your Mouse Driver Doesn’t Load. . . . . . . . . . . . . . . . . . . . . . . . 35

5.3.5 You Can’t Access All the Functions of Your Mouse . . . . . . . . . 35

5.3.6 Your PS/2 Mouse Gets Out of Sync . . . . . . . . . . . . . . . . . . . . . . 36

5.3.7 Your Mouse Doesn’t Move the Pointer/Cursor . . . . . . . . . . . . 36

5.3.8 Your Monitor Display is Fuzzy . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5.3.9 Your Video is Not Synchronized or is the Wrong Color. . . . . . 36

5.3.10 Your Video is OK in Low-Resolution Mode, But You Can’t

Get Into High-Resolution Mode. . . . . . . . . . . . . . . . . . . . . . . . . 37

5.3.11 You Can’t Seem to Scan or Switch to One or More

of Your CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.3.12 The ServSwitch Doesn’t Work with Your Docking Station. . . . 37

5.3.13 The ServSwitch Doesn’t Work with Your

Dongle-Protected Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.4 Calling Black Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.5 Shipping and Packaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Appendix A. NVRAM Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Appendix B. Cable Product Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Appendix C. Pinout of RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

“R2” SERVSWITCH

1. Specifications

Compliance: FCC Class A, DOC Class/MDC classe A

Standards:

With original Serv cabling: VGA (color, monochrome, or page white),

EGA (color or monochrome), or CGA video;

With original Serv cabling (minimal) or coaxial cabling (recommended):

SVGA video; With coaxial cabling: XGA (color or monochrome) video; With special cabling: True monochrome video

Interfaces: CPU and MONITOR/KEYBOARD/MOUSE Ports:

Proprietary composite of IBM PS/2 keyboard, PS/2 mouse, and video

(standards listed above); RS-232 Port: Proprietary variant of EIA RS-232D using 6-wire RJ-11 connectors,

DTE

Resolution: With original Serv cabling: Up to 1024 x 768;

With coaxial or special cabling: Up to 1280 x 1024

Protocols: RS-232: Asynchronous

Data Formats: RS-232: 8 data bits, 1 stop bit, no parity

Speed: RS-232: 9600 bps

Maximum Distance: Depending on the CPU, monitor, and video resolution

(see Section 4.1.3), either:

25 ft. (7.6 m) of total original Serv cable from the keyboard, monitor,

and mouse to any CPU, including up to 5 ft. (1.5 m) from any ServSwitch to any other Serv unit (submaster) attached to it; or

20 ft. (6.1 m) of coaxial cable—possibly as much as 100 ft. (30.5 m),

depending on CPUs—from any ServSwitch to any device attached to it;

Also, 50 ft. (15.2 m) of serial cable from any ServSwitch’s RS-232 port to a

non-local computer

User Controls: Keyboard commands; (3) Front-mounted pushbuttons: ON/OFF

(power), NEXT (switch to next port), SCAN (operate normally or automatically scan ports)

CHAPTER 1: Specifications

Indicators:

SW721 models: (5) Front-mounted LEDs: (1) POWER, (2) SELECT, (2) ON; SW722 models: (9) Front-mounted LEDs: (1) POWER, (4) SELECT, (4) ON

Connectors: All rear-mounted;

All models: (1) 5-pin DIN female: POWER;

(1) 6-wire RJ-11 female: RS-232 (for remote control);

(1)DB25 female: MONITOR/KEYBOARD/MOUSE; SW721 models: (2) DB25 female: CPU; SW722 models: (4) DB25 female: CPU

Temperature Tolerance: 32 to 131°F (0 to 55°C)

Humidity Tolerance: 5 to 80% noncondensing

Maximum Altitude: 10,000 ft. (3048 m)

Enclosure: Steel

Power: For 120-VAC, 60-Hz operation:

From wallmount power supply:

SW721A-R2, SW722A-R2:

Optimal input: 120 VAC, 60 Hz at 100 mA; Output: 17 VAC CT at 700 mA; Consumption: Up to 11.9 VA;

For 240-VAC, 50-Hz operation: From desktop power supply:

SW721AE-R2, SW722AE-R2:

Optimal input: 230 VAC, 50 Hz at 60 mA; Output: 17 VAC CT at 700 mA; Consumption: Up to 11.9 VA

Size: SW721, SW722 models: 2.25"H x 8.8"W x 4.9"D (5.7 x 22.4 x 12.4 cm)

Weight: SW721, SW722 models: Net: 3 lb. (1.4 kg)

“R2” SERVSWITCH

2. Introduction

Thank you for choosing a ServSwitch. Designed with your needs in mind, your new ServSwitch will simplify your job by helping you organize your multiple-computer application. Because the ServSwitch lets you use one keyboard, monitor, and mouse to access a number of IBM PC compatible computers, you can significantly reduce your equipment overhead and end keyboard and monitor clutter.

This chapter describes everything that comes with the switch, the external and operating features of the switch, and the cabling you’ll need for the switch.

2.1 The Complete Package

Your ServSwitch package includes the ServSwitch, its power supply, and this manual. If you didn’t receive everything, or if anything arrived damaged, contact Black Box.

2.2 Operating Features

Some of the useful features of your ServSwitch:

• Microprocessor-controlled keyboard and mouse switching.

• Mouse can be PS/2

or RS-232 type.

• Supports all modes of IBM PS/2 and compatible keyboards.

• Supports SVGA; XGA, VGA, or EGA color or monochrome; CGA; and true monochrome video at resolutions up to 1280 x 1024 (although all video types except VGA, EGA, and CGA require coaxial or special cables).

• Select desired CPU from keyboard, front panel, or RS-232 port.

• Front-panel LEDs show selected CPU and its power-on state.

• Remembers and restores Num Lock, Caps Lock, Scroll Lock, and keyboard mode among CPUs.

• Screen-save function can turn off video after 1 to 999 seconds of inactivity.

• Scan function can sequence between CPUs every 1 to 15 seconds.

• You can program the keyboard’s typematic rate and delay.

CHAPTER 2: Introduction

• Custom settings for each CPU can be saved in nonvolatile memory.

• Rackmount kits are available.

2.3 The Front Panel

The KVM ServSwitch’s front panel features three pushbutton switches and several LED indicators. To familiarize yourself with these controls and indicators, refer to Figure 2-1 below and the descriptions that follow.

Figure 2-1. The front panel of a KVM 4 to 1 ServSwitch (SW722).

POWER: Power LED: Lights to indicate that the unit is powered ON.

ON/OFF: Power Button: Pressing this button turns the unit ON and OFF when

the power supply is plugged into the unit and into a working outlet.

CPU STATUS: CPU Status LEDs: Numbered pairs of LEDs indicate the statuses of

the CPUs connected to the corresponding ports on the rear panel:

SELECT or CURRENT PORT (red)

Lights if the corresponding port is the currently selected port.

ON or CPU POWER (green)

Lights if the device on the corresponding port is powered ON.

NOTE

The 2- and 4-port models both share the same chassis, which has 4 each of the SELECT and ON LED slots.

“R2” SERVSWITCH

NEXT: Next Port Button: Press this button to manually switch the shared

monitor, keyboard, and mouse from the currently selected computer to the next one in sequence.

SCAN: Scan-Mode Button: When the ServSwitch is ON and operating normally

(not scanning), press the button once to put the button in the “in” position. This causes the unit to begin automatic sequential scanning of connected ports. (If the scan does not begin immediately, quickly press the button twice more, so that it moves to the “out” position and back to the “in” position again.) Pressing the button again (returning it to the “out” position”) ends the scan. For normal operation, the SCAN button should be “out.” If the system doesn’t function normally after you return the SCAN button to the “out” position, perform a factory reset (see Section

5.1).

2.4 The Rear Panel

All cable connections are made at the ServSwitch’s rear panel, as illustrated in Figure 2-2 and described on the next page.

Figure 2-2. The rear panel of a KVM 4 to 1 ServSwitch (SW722).

CHAPTER 2: Introduction

Panel Label Connector Description

CPU X DB25 F Connect the sharing computers to these ports

[X = a number with “CPU Adapter Cables.” At the switch end

from 1 to either 2, these cables have a DB25 male connector; at

or 4, depending on the other ends, they have appropriate

which model you connectors to plug into your CPU’s video,

have] keyboard, and mouse ports. These cables take

the signals that would normally pass between

the CPU’s ports and the monitor, keyboard, and

mouse, and carry them between the CPUs’ ports

and the ServSwitch instead.

CPU X For each CPU you plan to connect, you

(continued) must have an Adapter Cable. See Section 2.5.

NOTE

The 2- and 4-port models both share the same chassis, which has 4 CPU X connector slots. The extra connector slots in the chassis of the 2-port models are left blank, but are protected by material mounted inside the chassis.

MONITOR/ DB25 F Connect the shared monitor, keyboard, and

KEYBOARD/ mouse to this port using an “MKM Adapter

MOUSE Cable.” At the switch end, this cable has a DB25

male connector; at the other ends, it has

appropriate connectors to plug into your monitor,

keyboard, and mouse cables. Only one MKM

Adapter Cable is needed. See Section 2.5.

RS-232 RJ-11 F If you connect a more distant computer

or terminal to this RS-232 serial port, you’ll be able to send switching commands to the ServSwitch from a secondary location.

+ 33 hidden pages

Black Box SW722A-R2, SW722AE-R2, SW721AE-R2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual