50
Troubleshooting
• If two Managed Media Converter units are not communicating properly, make sure one is
a Host and the other is a Remote. If the second unit is NOT configured as a Remote, it
will be recognized as a Standalone unit and the Host and Remote units will not
communicate properly. Setting the OPTICS (or UPLINK) port management DIP switch
(3) to the ON position on both modules will allow you to perform a simple ping test.
• If you cannot establish a link on a twisted pair port, make sure the cable is in working
order; if not, replace the cable (Managed Media Converter includes AutoCross; you
should detect a link regardless of the Cat5 cable type).
• If you cannot establish a fiber link, make sure that the fiber transceivers on Managed
Media Converter are not over/under driving the fiber receivers. Make sure the fiber mode
and wavelength on both Managed Media Converter units match (i.e., both are 1310 nm
single-mode fiber).
• Make sure the port speeds on Managed Media Converter match those on the end devices
connected to Managed Media Converter. Black Box recommends configuring all
connected devices to Auto-Negotiation, or if using Force mode, be sure speed and duplex
match.
• If using single-strand fiber, make sure the pair of devices is made of compatible single-
strand fiber devices. For example, a Managed Media Converter TX/SSFX-SM1310-SC
which transmits 1310 nm and receives 1550 nm must be connected to a device which
transmits 1550 nm and receives 1310 nm.
• If using a Managed Media Converter unit with an SFP port and it is not functioning
properly or at all, make sure that the installed SFP modules is the correct speed (100
Mbps).
• When using the FiberAlert feature, make sure that FiberAlert is enabled on only one unit
when connecting two Managed Media Converter units or when connecting a Managed
Media Converter to another Black Box media converter which includes the FiberAlert
feature.
• If management is not functioning properly, make sure that the DIP switch settings are
accurate for the port you want to manage over.
• To restore the unit to factory default settings, use the
cleandb
function via the serial port
(refer to the
Device-Specific Options from the Command Line
section for more information).
This is especially helpful if you feel you have configured the module improperly. Black
Box recommends using this function on both units in Host/Remote applications, and then
reconfiguring all of the settings.
3
iConfig Utility
iConfig is a configuration utility (in iView²) that lets you quickly and easily complete the first
stages of SNMP configuration for SNMP-manageable devices. With iConfig you can set the IP
address, set the Subnet Mask and Default Gateway, define the Community Strings, and define
SNMP Traps. iConfig can also be used to upload new versions of system software.
iConfig offers an authorized IP address system and access restriction to MIB groups supported
by the manageable devices. These extra layers of security are purely optional and do not effect
SNMP compatibility in any way.
The default user ID for both iConfig and Telnet is:
User: admin
/
Password: admin
NOTE: It is the responsibility of the network administrator to store and maintain the password lists.
iConfig works with the following platforms:
• Windows™ 98 • Windows NT • Windows 2000 • Windows XP • Windows Vista
In addition, there are Java versions of iView² for other Java capable operating systems such as
Linux.
iConfig is available as a standalone application as well as being built in to the standalone
version of iView² (Windows 98 users must use the standalone version of the iConfig utility).
Both applications are included on the iView² CD. For more information regarding the use of
iConfig, refer to the iConfig online help located in iView
2
.
About Dynamic Host Control Protocol (DHCP)
The Managed Media Converter module includes a Dynamic Host Control Protocol (DHCP)
client. By default, the DHCP client is disabled. When a DHCP server is present on the
network, the DHCP client will initiate a dialogue with the server during the boot up sequence.
The server will then issue an IP address, Default Gateway and Subnet mask to the module
chassis. Once the new IP address is received, the Managed Media Converter will reboot with
the new IP address. When a DHCP server is not on the network, make sure that DHCP is
disabled and use iConfig or serial configuration to manually set the IP addresses (refer to the
Serial Configuration/Telnet Session
section for DHCP Enable/Disable information).
DHCP servers give out lease times; devices renew their leases based on the administratorspecified time. When a device cannot renew its lease, and the lease expires, the device will be
given the IP address 10.10.10.10 and reboot.
If an IP address is already assigned to the device, and DHCP is then enabled, that original IP
address is saved. When DHCP is disabled, the saved IP address will be reinstated and the
device will reboot.