Black Box KVIP1016A, KV1120A, KV1121A User Manual

CUSTOMER SUPPORT INFORMATION

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mail address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com

ServReach™ KVMultiport

DECEMBER 2007

KVIP1016A

KV1120A KV1121A

FCC INFORMATION

FEDERAL COMMUNICATIONS COMMISSION

AND

CANADIAN DEPARTMENT OF COMMUNICATIONS

RADIO FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par le ministère des Communications du Canada.

Trademarks

All trademarks and registered trademarks are the property of their respective owners.

ServReach™ KVMultiport

Normas Oficiales Mexicanas (NOM)

Electrical Safety Statement

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato.

NOM STATEMENT

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

ServReach™ KVMultiport

CONTENTS

Contents

Chapter ..........................................................................................................................page

Section I.............................................................................. 9

1. Introduction .........................................................................................................9

1.1 Key features ............................................................................................................. 9

1.2 Compatibility.......................................................................................................... 10

1.3 Terminology........................................................................................................... 10

2. Package includes ..............................................................................................10

2.1 Server Access Modules .......................................................................................... 10

3. The KVMultiport unit.........................................................................................11

3.1.1 LED and button table ............................................................................................ 11

3.1.2 Connector table ..................................................................................................... 11

4. Installation .........................................................................................................12

4.1 Pre-installation guidelines ...................................................................................... 12

4.2 Avoiding general rack mounting problems............................................................ 12

4.3 Rack mounting the KVMultiport ........................................................................... 12

4.4 Client computer operating system.......................................................................... 13

5. Connecting the system.....................................................................................14

5.1 The SAMs .............................................................................................................. 14

5.1.1 Connecting a SAM PS/2 ....................................................................................... 14

5.1.2 Connecting a SAM USB ....................................................................................... 15

5.2 Connecting to the network ..................................................................................... 16

5.3 Connecting the CAT5 cables.................................................................................. 16

5.4 Connecting a KVM console ................................................................................... 16

5.5 Connecting the power supply................................................................................. 16

6. Initial settings - Default IP address..................................................................17

6.1 Static IP addresses for a number of units ............................................................... 17

7. Logging into the Web interface........................................................................17

ServReach™ KVMultiport

7.1 SSL Certificate notes.............................................................................................. 18

8. System configuration........................................................................................19

8.1 Network > Configuration ....................................................................................... 19

8.1.1 LAN ...................................................................................................................... 19

8.1.2 ServReach KVManager ........................................................................................ 19

8.2 Network > SNMP settings ..................................................................................... 20

8.3 Administration > User Settings.............................................................................. 20

8.3.1 Adding a user ........................................................................................................ 21

8.3.2 Editing a user ........................................................................................................ 22

8.3.3 Deleting a user ...................................................................................................... 22

8.3.4 Blocking a user...................................................................................................... 22

8.4 Administration > User Targets............................................................................... 22

8.5 Administration > Switch Configuration................................................................. 23

8.6 Security > Settings ................................................................................................. 24

8.7 Security > SSL Certificate...................................................................................... 25

8.8 Maintenance > Firmware Upgrade......................................................................... 25

8.9 Restore Factory Settings......................................................................................... 26

8.10 Saving changes and logging out............................................................................. 26

9. Operation ...........................................................................................................27

9.1 Starting a remote session........................................................................................ 27

9.2 Taking over a busy remote session ........................................................................ 28

9.3 The Toolbar............................................................................................................ 28

9.4 Switching to a different server ............................................................................... 29

9.5 Changing the performance settings ........................................................................ 29

9.6 Adjusting the Video settings .................................................................................. 30

9.6.1 Refresh .................................................................................................................. 30

9.6.2 Manual Video Adjust ............................................................................................ 30

9.6.3 Auto Video Adjust ................................................................................................ 31

9.7 Power cycle ............................................................................................................ 31

9.8 Keyboard key sequences ........................................................................................ 32

9.9 Synchronizing mouse pointers ............................................................................... 33

9.9.1 Aligning the mice pointers.................................................................................... 34

CONTENTS

9.9.2 Calibrating mice pointers ...................................................................................... 34

9.9.3 Manual mice synchronization ............................................................................... 34

9.10 Black Box icon menu features ............................................................................... 36

9.11 Full screen mode .................................................................................................... 37

9.12 Disconnecting the remote session .......................................................................... 37

10. Troubleshooting - Safe mode...........................................................................37

10.1 Entering Safe mode ................................................................................................ 38

10.2 Restoring factory defaults ...................................................................................... 39

10.3 Restoring the device firmware ............................................................................... 40

Section II............................................................................ 41

11. Switching between computers.........................................................................41

11.1 The keyboard hotkeys ............................................................................................ 41

12. The OSD .............................................................................................................41

12.1 Navigating the OSD ............................................................................................... 42

12.2 Selecting a computer .............................................................................................. 42

12.3 The OSD settings - F2............................................................................................ 43

12.3.1 The General settings............................................................................................ 43

12.4 F7 Defaults............................................................................................................. 46

12.5 The Ports settings ................................................................................................... 46

12.5.1 Editing the computer name ................................................................................. 46

12.5.2 Keyboard (KB).................................................................................................... 46

12.6 The Time settings................................................................................................... 47

12.6.1 Scan (SCN) - Label (LBL) - Time out (T/O)...................................................... 47

12.7 Users....................................................................................................................... 48

12.8 Security .................................................................................................................. 49

12.9 The OSD HELP window – F1 ............................................................................... 49

12.10 Scanning computers – F4 ................................................................................... 50

12.11 Tuning – F5........................................................................................................ 50

12.12 Moving the label – F6 ........................................................................................ 50

13. Technical specifications...................................................................................52

ServReach™ KVMultiport

14. Video resolution and refresh rates ..................................................................53

15. Troubleshooting................................................................................................54

15.1 Calling Black Box .................................................................................................. 54

15.2 Shipping and Packaging......................................................................................... 54

16. Black Box Technical Support...........................................................................55

1. Introduction

Section I

This section explains how to configure and operate the ServReach™ KVMultiport system remotely over IP.

Section II on page 41, explains how to operate the ServReach™ KVMultiport switching system locally through the On Screen Display (OSD).

1. Introduction

The ServReach™ KVMultiport (KVMultiport) extends your KVM (keyboard, video, and mouse) from any computer or server over TCP/IP via LAN, WAN or Internet connection. Now you can control, monitor and manage up to 16 remote servers from wherever you are, inside or outside the organization. The KVMultiport is a cost-effective hardware solution, for secure remote KVM access & control of 16 computers/servers from the BIOS level independent of the OS. One local analog or one remote digital IP user can access and control 16 multi-platforms (PS/2 and USB) servers at a time.

The KVMultiport is based on Black Box’s innovative SAM technology in which each computer/ server is directly connected to the switch via a SAM using only standard CAT5 cable at a distance of up to 10m/33ft in a star configuration. No external power is needed at the remote SAM.

1.1 Key features

BIOS level control to any server’s brand and model, regardless of the server condition

and network connectivity, covering the entire spectrum of crash scenarios.

Compatible with all major operating systems. Supports many hardware and software

configurations for the remote client and the target server computers, as well as the KVM switch in use.

Web-based control - Browser Control to a target server, from any location via secured

standard IP connection.

Multi-user view mode - Allows simultaneous users to view remote sessions. Remote

control can be intuitively handed between users with appropriate permissions.

Security - Supports the highest security standards for encryption (128 bit SSL and HTTPS)

and authentication for remote user and advanced OSD management with multi-layer security for local user.

ServReach™ KVManager - Can be controlled by the Black Box’s ServReach™

KVManager system for centralized over-IP management of distributed data center locations.

ServReach™ KVMultiport

1.2 Compatibility

The KVMultiport is compatible with:

• PS/2 and USB computers/servers

• VGA, SVGA, or XGA monitors

• Windows, Linux, UNIX and other major operating systems

1.3 Terminology

Below are some terms and their meanings used in this guide.

Term Meaning

Target server

The computers/servers that are accessed remotely via the KVMultiport.

Client computer

The PC running a remote KVMultiport session

Remote session

The process of remotely accessing and controlling Target Servers connected to KVMultiport from a user workstation

2. Package includes

The KVMultiport package consists of:

• 1 KVMultiport (KVIP1016A)

• Rack mounting set (5AC20350)

• 1 RS232 Download cable (5CB40419)

• 1 RS232 Cross cable (5CB00566)

• 1 Power cord USA 110V (5CB60304)

• 1 Power cord Europe 220V (5CB60022)

2.1 Server Access Modules

Each computer/ server is directly connected to the KVMultiport via the appropriate Server Access Module (SAM) – PS/2 (KV1120A) or USB (KV1121A).

Each SAM comes with a Rack mount.

3. The KVMultiport unit

Figure 1 illustrates the front panel of the KVMultiport.

Figure 1 KVMultiport ports – side 1

3.1.1 LED and button table

LED Function

Power

Power Indicator

Remote

Illuminates when remote session is active

Link

Unit is connected to the system

Button Function

Local

When pressed, KVMultiport disconnects the Client computer’s link to the Target Server and the local mouse and keyboard become operational. The Remote LED turns off.

Reset

Press and hold for more than 7 seconds to reset the KVMultiport unit

Power connector

POWER

100-240 VAC 50/60 Hz

Server ports

12345678

10 11 12 13 14 15 169

Keyboard

Mouse

Monitor

CONSOLE

LAN (Ethernet) connector

FLASH

LAN

SERIAL

Flash (download) connector

Figure 2 KVMultiport ports – side 2

3.1.2 Connector table

Connector Function

Console KVM

(Optional) Connect a keyboard, video and mouse to operate the KVMultiport locally

Serial

This port is for future Serial functionality

Flash

To update firmware of the analogue part of the KVMultiport system OSD, Switch and SAMs.

LAN

Connect to 10/100 Mbit Ethernet. Yellow Led illuminates when connected to LAN. Green LED illuminates when a remote session is in progress

Server ports

Connect to servers via SAMs

ServReach™ KVMultiport

4. Installation

4.1 Pre-installation guidelines

• Place cables away from fluorescent lights, air conditioners, and machines that are likely

to generate electrical noise

• Place the KVMultiport on a flat, clean and dry surface

• The KVMultiport is not intended for connection to exposed outdoor lines

• Ensure that the maximum distance between each computer and the KVMultiport, does

not exceed 10m/33ft

4.2 Avoiding general rack mounting problems

Elevated operating ambient temperature

The operating ambient temperature of the rack environment may be greater than the room ambient when installing into a closed or multi-unit rack assembly. So install the equipment in an environment compatible with the maximum rated ambient temperature.

Reduced airflow

Install the equipment in a rack in such a way that the amount of airflow required for safe operation is not compromised. Leave a gap of at least 5cm/2” each side of the KVMultiport.

Mechanical loading

Mount the equipment in the rack in such a way that a hazardous condition is not achieved due to uneven mechanical loading.

Circuit overloading

When connecting the equipment to the supply circuit, consider the effect that overloading of circuits might have on over-current protection and supply wiring.

Reliable earthing of rack-mounted equipment should be maintained. Give attention to supply connections other than direct connections to the branch circuit (e.g. use of power strips).

4.3 Rack mounting the KVMultiport

Rack mount the KVMultiport using the supplied Rack-mount kit. The brackets can be placed in 2 possible positions, see Figure 3.

4. Installation

Position here for front facing

Position here for rear facing

Rear of unit

Front of unit

Figure 3

Place the brackets towards the front of the unit so that the unit can be mounted front facing, or place the brackets towards the rear of the unit so that the unit can be mounted rear facing. Figure 4 illustrates the bracket connected for rear facing. Screw the bracket to the KVMultiport using the screws provided.

Bracket connected for rear facing rack mounting

Rear of unit

Figure 4

4.4 Client computer operating system

Windows 2000 or higher, with Internet Explorer 6.0 or later version. 128 bit encryption support is required.

ServReach™ KVMultiport

5. Connecting the system

Figure 5 illustrates the KVMultiport system overview.

POWER

100-240 VAC 50/60 Hz

12345678

10 11 12 13 14 15 169

CONSOLE

FLASH

LAN

SERIAL

User over IP

Internet / VPN / LAN

To servers

hp workstation b2600

To LAN port

SAMs

Figure 5 KVMultiport system overview

5.1 The SAMs

Each computer/ server is directly connected to the KVMultiport via the appropriate SAM using CAT5 cables in a star configuration. No external power is needed at the remote SAMs. The SAMs draw their power from the computer’s keyboard port (SAM PS/2) or from the USB port (SAM USB).

5.1.1 Connecting a SAM PS/2

The connections for SAM PS/2 are illustrated in Figure 6.

You can connect the SAM PS/2 to a powered on computer, but it must be in the following order:

1. Connect the Mouse connector to the computer’s Mouse port.

5. Connecting the system

2. Connect the Keyboard connector to the computer’s Keyboard port.

3. Connect the Screen connector to the computer’s Video port.

Failure to connect in the above order while the server is running, may lead to the mouse malfunctioning until the server is rebooted.

To Keyboard port

CAT5 cable to KVMultiport Server port

To Mouse port

To Video port

Keybd

Mouse

100T

VideoSerial A

Parallel

PCI 33Mx32b

Serial B

NetServer tc2100

SCSI

SAM PS/2

Figure 6 SAM PS/2 connections

5.1.2 Connecting a SAM USB

The SAM USB supports Windows 98 SE and later, MAC and SGI, and all modern Linux distributions. The connections for SAM USB are illustrated in Figure 7.

To connect the SAM USB:

1. Connect the Screen connector to the computer’s Video port.

2. Connect the USB connector to the computer’s USB port.

ServReach™ KVMultiport

To USB Port

To Video port

CAT5 cable to KVMultiport Server port

SAM USB

Figure 7 SAM USB

5.2 Connecting to the network

Connect the network cable to the LAN port of the KVMultiport. This must be done before powering on the KVMultiport.

5.3 Connecting the CAT5 cables

1. Connect one connector to the SAMs RJ45 port.

2. Connect the other connector to one of the KVMultiport’s Computer ports.

3. Follow the above 2 steps for each computer.

5.4 Connecting a KVM console

To operate the system locally, connect a KVM console to the KVMultiport:

1. Connect the monitor’s connector to the KVMultiport’s Monitor port.

2. Connect the keyboard’s connector to the KVMultiport’s Keyboard port.

3. Connect the mouse’s connector to the KVMultiport’s Mouse port.

5.5 Connecting the power supply

1. Using the Power cord provided, connect the KVMultiport to a socket outlet with

grounding connection. Only use the power cord supplied with the unit.

2. Switch on the servers/computers.

+ 41 hidden pages

Black Box KVIP1016A, KV1120A, KV1121A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual