Black Box KV9404A, KV9408A, KV9416A User Manual

1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax [phone]

© Copyright 2008. Black Box Corporation. All rights reserved.

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [e-mail]

FEBRUARY 2008

KV9404A
KV9408A
KV9416A

4-, 8-, and 16-Port ServSwitch

PS2/USB IP KVM Switch

with Local USB User Port

1

FCC AND IC RFI STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO FREQUENCY INTERFERENCE STATEMENTS

Class B Digital Device. This equipment has been tested and found to comply with
the limits for a Class B computing device pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. This equipment generates,
uses, and can radiate radio frequency energy, and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. If this equipment does cause harmful interference to radio or
telephone reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult an experienced radio/TV technician for help.

CAUTION

Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To meet FCC requirements, shielded cables and power cords are required to
connect this device to a personal computer or other Class B certified device.

This digital apparatus does not exceed the Class B limits for radio noise emission from digital
apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de classe B prescrites dans le Règlement sur le brouillage
radioélectrique publié par Industrie Canada.

2

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc..

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.

3

NOM STATEMENT

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

RoHS Compliance

The ServSwitch EC Series IP KVM Switch is RoHS compliant.

4

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

TRADEMARKS USED IN THIS MANUAL

ServSwitch is a trademark, and BLACK BOX and the Double Diamond logo are
registered trademarks of BB Technologies, Inc.

Mac OS is a registered trademark of Apple Computer, Inc.

Hayes is a registered trademark of Hayes Microcomputer Products, Inc.

PS/2 is a registered trademark of International Business Machines Corporation.

Linux is a registered trademark of Linus Torvalds.

Windows is a registered trademark of Microsoft Corporation.

Java is a trademark, and JavaScript, Solaris, Sun, and Sun Microsystems are
registered trademarks of Sun Microsystems, Inc.

UL is a registered trademark of Underwriters’ Laboratories, Inc.

UNIX is a registered trademark of UNIX System Laboratories, Inc. (or USL).

Any other trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners.

5

CONTENTS

Contents

Chapter Page

1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2. Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2.1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2.2 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.3 What’s Included . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.4 Cables You’ll Need to Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.1 Quick Start Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.1.1 Using the IP-OSD Step-by-Step Menu (Recommended). . . . . . . . 12

3.1.2 Using the HyperTerminal via a Serial Port. . . . . . . . . . . . . . . . . . . 14

3.2 Disabling the Mouse Acceleration on the Computers . . . . . . . . . . . . . . 20

3.2.1 Windows 98 and Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.2 Windows XP and Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . 20

3.2.3 Linux, UNIX, and X-Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.4 Sun Solaris. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.3 How to Connect Your ServSwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.4 Access Your ServSwitch and Remotely Control the Host

Computer(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4. Advanced Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.1 How to Log in to the ServSwitch (the Home Screen). . . . . . . . . . . . . . . 25

4.2 Home Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.2.1 Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.2.2 Snapshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.2.3 Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.3 VNC Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.3.1 Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.3.2 Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.4 Admin Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4.4.1 Network Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4.4.2 User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4.4.3 System Ident . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

4.4.4 Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.4.5 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

6

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

Contents (continued)

Chapter Page

4.4.6 SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4.4.7 RADIUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

4.4.8 Serial Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

4.4.9 Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

4.4.10 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4.5 Info Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4.5.1 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4.5.2 Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4.5.3 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

4.5.4 Site Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

4.5.5 Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

4.6 How to Speed Up Your ServSwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

5. Accessing ServSwitch Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5.1 Cascade Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5.2 Selecting Computers Using On-Screen Display (OSD) . . . . . . . . . . . . . 59

5.3 Selecting Computers Using Keyboard Hotkey Commands . . . . . . . . . . 64

6. How to Remotely Control the Host Computer(s) . . . . . . . . . . . . . . . . . . . . . 67

6.1 Accessing the VNC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.1.1 Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.1.2 Native VNC Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

6.1.3 SSH Tunnel (with Native VNC Client) . . . . . . . . . . . . . . . . . . . . . 69

6.2 Using the VNC Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

6.3 How to Use the Bribar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6.4 How to Use the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6.5 How to Use the VirtKeys Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.6 How to Use the Video Tuning Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

A.1 Problems/Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

A.2 Calling Black Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

A.3 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Appendix B. Supported Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix C. About Security Certificate Warnings . . . . . . . . . . . . . . . . . . . . . . . . . 89

C.1 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

C.2 Installing the New Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

7

CONTENTS

Chapter Page

Appendix D. Using an Optional Serial Access Unit (IPMI Supported)

with the R-Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

D.1 Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

D.2 Connecting the Serial Access Unit to the ServSwitch . . . . . . . . . . . . . . . 91

D.3 Configuring/Viewing the Serial Access Unit

Through the Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

D.4 Advanced Configuration Using the Integrated SSH Shell . . . . . . . . . . . 93

D.5 Remote Login via SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

D.6 Intelligent Platform Management Interface (IPMI) Function . . . . . . . . 95

D.6.1 Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

D.6.2 Host Computer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

D.6.3 If the Host Computer Does Not Support IPMI . . . . . . . . . . . . . . 95

D.6.4 Activating the IPMI Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

D.6.5 Configuring IPMI on the ServSwitch. . . . . . . . . . . . . . . . . . . . . . . 96

D.6.6 Accessing the Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

D.6.7 Accessing IPMI Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix E. Using the Optional Modem Feature . . . . . . . . . . . . . . . . . . . . . . . . 102

E.1 Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

E.2 Connecting a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

E.2.1 Configuring a Modem Connection on the ServSwitch . . . . . . . 103

E.2.2 Configuring the Remote Connection . . . . . . . . . . . . . . . . . . . . . 104

E.2.3 Accessing the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

E.3 Performance Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

E.4 Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

8

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

1. Specifications

Color Depth Adjustments: 8, 12, 16 bits selectable

Color Depth (Maximum): 16 bits

Supported Video Mode (Maximum): Local: 1600 x 1200 @ 85 Hz;

Remote: 1280 x 1024 @ 85 Hz (16-bit color)

User Controls: (1) IP Setup button, (1) dual-function Reset button (Power Reset,
Restore to Factory Defaults)

Connectors: All: (1) barrel connector for power, (1) 8-pin mini-DIN (reserved for

future use), (1) DB9 COM/RS-232 male, (1) HD15 for console video, (1) RJ-45

LAN, (2) USB Type A for console keyboard and mouse;
KV9404A: (4) HD15 female integrated KVM cable input;
KV9408A: (8) HD15 female integrated KVM cable input, (1) R-port (for serial

device management with KV9-SRL);
KV9416A: (16) HD15 female integrated KVM cable input, (1) R-port (for serial

device management with KV9-SRL)

Indicators: (4) LEDs: (1) LAN Activity, (1) System Status, (1) Eth Act, (1) Sys OK

Power: 12-VDC power supply; maximum power consumption: 18 watts

Size: KV9404A: 1.7"H x 7.3"W x 8.7"D (4.3 x 18.5 x 22.1 cm);

KV9408A, KV9416A: 1.7"H x 15.9"W x 8.7"D (4.3 x 40.4 x 22.1 cm)

9

CHAPTER 2: Overview

2. Overview

2.1 Introduction

The 4-, 8-, and 16-Port ServSwitch™PS/2 USB IP KVM Switches allow you to use the
Internet or your TCP/IP-enabled network to remotely monitor and control critical
PC servers and workstations using an industry-standard Web browser or VNC
client. Or, use On-Screen Display (OSD) or hotkeys to manage the switch. The
ServSwitch is RoHS compliant. It features 16 bits of color depth that supports up to
65,536 colors.

The ServSwitch supports industry-standard networking and management protocols
such as TCP/IP and SNMP. It offers secure management options including SSL
encryption, SSH tunneling, and RADIUS. The ServSwitch is platform-independent
and can be managed using any Java

™

enabled Web browser.

2.2 Components

2.2.1 F

RONTPANEL

Figure 2-1. ServSwitch front-panel view.

Table 2-1. Front-panel components.

Component Description

LAN Activity LED Lights when the LAN is active.

System Status LED Lights when the system is OK.

10

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

2.2.2 B

ACKPANEL

Figure 2-2. The 8-Port ServSwitch back-panel view.

Table 2-2. Rear-panel components.

Component Description

Barrel connector Connects to a 12-VDC power adapter.

8-pin mini-DIN connector Reserved for future use.

DB9 COM/RS-232 connector Connects to a PC for initial setup only.

Eth Act LED Lights when the network is active.

Sys OK LED Lights when the network is on.

HD15 connector Connect to the shared console monitor.

R-port (KV9408A and For serial device management with
KV9416A only) KV9-SRL.

IP Setup button Press this button with a paper clip or

pen to bring up the IP-OSD menu.

Reset button This dual-function button selects Power

Reset or Restore Factory Defaults.

RJ-45 connector Links to the LAN.

USB Type A connectors Connect to the shared console

keyboard and mouse ports.

11

CHAPTER 2: Overview

Table 2-2 (continued). Rear-panel components.

Component Description

HD15 connectors Connect to 4, 8, or 16 servers.

2.3 What’s Included

Your package should include the following items. If anything is missing or
damaged, contact Black Box at 724-746-5500.

• (1) 4-, 8-, or 16-Port ServSwitch EC Series IP KVM Switch

• (1) power adapter

• (1) AC cord for power adapter

• (2) rackmount brackets

• (1) package of screws

• (1) set of foot pads

• (1) DB9 RS-232 null-modem serial cable

• This user’s manual

2.4 Cables You’ll Need to Supply

ServSwitch 3-in-1 Cable (EHN70001-0006, EHN70001-0010, EHN9000P-0015, or
EHN9000P-0030): These cables connect to PCs that have an HD15 monitor
connector and PS/2

®

keyboard and mouse connectors. The cables are available in

6-, 10-, 15-, and 30-foot (1.8-, 3-, 4.5-, and 9.1-m) versions.

ServSwitch 2-in-1 Cable (EHN9000U-0006, EHN9000U-0010, or EHN9000U-0015):
These cables connect to PCs that have HD15 monitor and USB keyboard and
mouse connectors. The cables are available in 6-, 10-, and 15-foot (1.8-, 3-, and

4.5-m) versions.

12

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

3. Installation

3.1 Quick Start Guide

This quick start guide describes two different ways to quickly set up your
ServSwitch. These are described in Sections 3.1.1 and 3.1.2.

Before doing the initial setting:

1. Record your original computer settings, such as TCP/IP, in case you would
like to use this computer for other tasks.

2. Make sure you have the latest Java software downloaded from
http://www.java.com.

3. Disable mouse acceleration on the host computer(s) and client computer.
See Section 3.2 for details.

3.1.1 U

SING THE

IP-OSD S

TEP-BY-STEPMENU(RECOMMENDED

)

Hardware needed:

• (1) 4-, 8-, or 16-Port ServSwitch PS/2 USB IP KVM Switch with a power adapter

• (1) keyboard and monitor

• (1) CAT5 cable with RJ-45 connector

1. Connect a USB keyboard and PS/2 monitor to the ServSwitch unit’s local
port.

Figure 3-1. Connecting a USB keyboard and PS/2 monitor

to the ServSwitch.

PS/2 monitor

USB keyboard

16-Port ServSwitch PS/2

USB IP KVM Switch

(KV9416A)

13

CHAPTER 3: Installation

2. Connect a CAT5 cable to the ServSwitch unit’s LAN port. Connect the other
end of the cable to an Ethernet switch.

Figure 3-2. Connecting the ServSwitch to the Internet.

3. Power on the monitor and the ServSwitch. Using a paper clip or pen, press
the IP Setup button located on the ServSwitch unit’s back panel. Simply
follow the step-by-step instructions to finish the initial setup.

Figure 3-3. Connecting the power.

PS/2 monitor

Internet

USB keyboard

Ethernet

switch

16-Port ServSwitch PS/2

USB IP KVM Switch

(KV9416A)

PS/2 monitor

To power adapter

Internet

USB keyboard

16-Port ServSwitch PS/2

USB IP KVM Switch

(KV9416A)

IP Setup

button

Ethernet

switch

14

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

The Network Settings screen appears as shown in Figure 3-4.

Figure 3-4. Network Settings screen.

3.1.2 U

SING THEHYPERTERMINAL VIA ASERIALPORT

Hardware needed:

• (1) 4-, 8-, or 16-Port ServSwitch PS/2 USB IP KVM Switch with a power adapter

• (1) computer with a keyboard, mouse, and monitor

• (1) DB9 RS-232 null-modem serial cable (included)

15

CHAPTER 3: Installation

1. Connect the DB9 RS-232 null-modem serial cable to the serial port on the
ServSwitch unit’s rear panel. Connect the opposite end of the cable to the
computer’s serial port (COM1, COM2, etc.). See Figure 3-5.

Figure 3-5. Connecting a computer to the ServSwitch unit’s serial port.

Computer

8-Port ServSwitch PS/2

USB IP KVM Switch

(KV9408A)

Serial port

To

power

adapter

16

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

2. From your computer’s Administrator screen in Windows®XP, select All
Programs, Accessories, Communications, and HyperTerminal. See Figure 3-6.

Figure 3-6. Administrator screen.

17

CHAPTER 3: Installation

3. If you’ve never set up your HyperTerminal before, it will ask you to enter
your phone area code. Enter this, then click on OK. The screen shown in
Figure 3-7 appears.

Figure 3-7. Connecting to HyperTerminal.

4. In the Name field, type in a name (for example, abc). Next, click on an icon
to correspond to the chosen name. Then click on OK, or click on Cancel to
type in a different name and/or select a different icon. If you click on OK,
Figure 3-8 appears.

Figure 3-8. Selecting the port.

18

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

5. From the Connect using drop-down menu, select the serial port that you want
to connect (for example, COM1). Click on OK to save or Cancel to cancel.

6. If you click on OK in Figure 3-8, the screen shown in Figure 3-9 appears.

Figure 3-9. Port Settings screen.

7. From the Bits per second drop-down menu, select 115200. Choose settings for
data bits, parity, stop bits, and flow control from their respective drop-down
menus. The default values are:

Data bits: 8
Parity: None
Stop bits: 1
Flow control: Hardware

If you change any of these values, you can click on Restore Defaults to return
to these values.

Click Cancel to cancel the changes, Apply to apply the changes, or OK to save
the changes.

19

CHAPTER 3: Installation

8. If you click on OK in Figure 3-9, the screen shown in Figure 3-10 appears.

Figure 3-10. HyperTerminal screen.

9. Follow the instructions on the screen. For example, simply type I to set your
IP address, type F to reset everything back to factory defaults, and so on.

NOTE

Remember to type W after you make any changes.

20

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

3.2 Disabling the Mouse Acceleration on the Computers

Many operating systems offer a feature called mouse acceleration that allows the
user to adjust the responsiveness of the cursor on the screen to physical
movements of the mouse. While this is usually a beneficial interface enhancement,
it can interfere with the ServSwitch unit’s operation and should be disabled on the
managed computers before you attempt a remote session. Follow the instructions
in Sections 3.2.1 through 3.2.4, depending on your operating system, to disable
mouse acceleration for the operating system installed on each managed computer.

3.2.1 W

INDOWS

98

AND

W

INDOWS

2000

1. From the Control Panel, click on Mouse.

2. From Mouse Properties, click on the Motion tab.

3. Make sure that the Pointer speed bar is centered and Acceleration is set to
None.

3.2.2 W

INDOWSXPANDWINDOWSSERVER

2003

1. From the Control Panel, click on Mouse.

2. Go to Pointer Options and turn off Enhance Pointer Precision.

3. Make sure that the Pointer speed bar is centered.

3.2.3 L

INUX

®

, UNIX®,

AND

X-W

INDOWS

Add this command to your xinitrc, xsession or other startup script:

xset m 0/0 0

3.2.4 S

UN

®

S

OLARIS

®

Add this command to your xinitrc, xsession or other startup script:

xset m 1/1 0

21

CHAPTER 3: Installation

3.3 How to Connect Your ServSwitch

A typical example of a ServSwitch setup is shown in Figure 3-11. Refer to this
diagram and follow the instructions discussed next when installing the ServSwitch.

Figure 3-11. Sample setup using a 16-port ServSwitch (KV9416A).

NOTE

The restrictions on functions such as cascading and the assignment of
master and slave units apply to all ServSwitch versions.

1. Make sure that the ServSwitch and the computers to be managed are powered
off.

2. If desired, mount the 4-, 8-, or 16-Port ServSwitch (KV9404A, KV9408A, or
KV9416A) in a standard rack or cabinet. Use the included rackmount
brackets and screws. See Figure 3-12.

To power

adapter

Local

mouse and

keyboard

Internet or

Intranet

Remote

user A

(New York)

Remote user

B (London)

Remote user

C (Taipei)

Remote user

D (Tokyo)

Local

monitor

PC H

PC G

PC B

PC A

PC 8 PC 7

PC 2 PC 1

Serial Access

Unit (KV9-SRL)

22

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

Figure 3-12. Rackmounting the ServSwitch.

3. Connect a straight-through Ethernet patch cable to the LAN port on the
ServSwitch unit’s rear panel.

4. Connect the opposite end of the cable to your network hub, switch, or
terminated wall outlet.

5. If you want to use the ServSwitch as a local console, connect a standard
keyboard and mouse as marked on the ServSwitch unit’s rear panel.

6. Connect a VGA monitor to the video out port on the ServSwitch unit’s rear
panel.

7. If your managed computers (the computers are often servers or critical
systems) have PS/2 connections, attach one end of a 3-in-1 Cable
(EHN70001-0006, EHN70001-0010, EHN9000P-0015, or EHN9000P-0030) to
the computer’s available keyboard, mouse, and VGA out ports. Connect the
opposite end of the cable (with a single HD15 VGA connector) to one of the
PC 1–8 or PC A–H ports on the ServSwitch unit’s rear panel. Repeat this
procedure for each PS/2 enabled managed computer.

8. If your managed computers (the computers are often servers or other critical
systems) have USB connections, attach one end of a 2-in-1 Cable
(EHN9000U-0006, EHN9000U-0010, or EHN9000U-0015) to the computer’s
available USB port and video out port. Connect the opposite end of the cable
(with a single HD15 VGA connector) to one of the PC 1–8 or PC A–H ports
on the ServSwitch unit’s rear panel. Repeat this procedure for each USB­enabled managed computer.

23

CHAPTER 3: Installation

9. If you are using 1 to 16 optional Serial Access Units, connect the RJ-14
cable(s) (included with the Serial Access Unit[s], KV9-SRL) to the R-port on
the ServSwitch unit(s).

10. Power on the ServSwitch by connecting the AC adapter to a suitable power
outlet and the opposite end of the power cord to the 12-VDC port on the
ServSwitch unit’s rear panel.

11. Power on each of the managed computers, observing normal startup
procedures.

NOTES

1. You can choose to mix managed computers connected via PS/2 and
USB connections as necessary with no impact on features or
function.

2. Steps 5 and 6 are required only if you want to manage the
ServSwitch and its computers locally (that is, not over the Internet or
a LAN). While not required, we recommend adding these devices for
easier administration.

3. You can cascade multiple ServSwitch units to increase the total
number of possible managed computers. To take advantage of this
feature, refer to Section 5.1.

24

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

3.4 Access Your ServSwitch and Remotely Control the Host Computer(s)

As soon as you finish the settings and connections described in Sections 3.1
through 3.3, you are ready to remotely control the host computer(s). Simply open
the Web browser and type in the IP you already set up in Section 3.1, then type in
the correct username and password as described in Section 4.1. Once you type the
username and password, Figure 3-13 appears.

Figure 3-13. Home screen.

Double-click on the small rectangle window in the middle of the screen shown in
Figure 3-13. You’ll get the VNC screen, which is the host computer’s screen.

NOTE

You may need to upgrade or download your Java (http://www.java.com)
support in your browser before using the VNC screen to remotely
control the host computer(s). However, most modern browsers come
with a version of Java that’s compatible with this application.

From the VNC (host computer’s) screen, you can control the host computer
remotely just like you could if you were physically present at the host computer’s
location.

To log out, simply click on the Logout icon at the top of the screen.

25

4. Advanced Operations

The Web interface is the most intuitive way to configure the ServSwitch. It also
offers a Java based VNC client that you can use to control the managed computers
from a remote location. The ServSwitch supports any industry-standard HTML
Web browser. To access the Web interface, open your Web browser and type in the
IP address of the unit you wish to access/configure. The IP address will be either:

a) the address assigned for the LAN port by your DHCP server as identified in

Chapter 3,

or

b) the fixed IP address you set up (see Section 3.1 for more information). Again,

the default IP address for the ServSwitch unit’s LAN port is
https://192.168.1.123.

4.1 How to Log in to the ServSwitch (the Home Screen)

1. Before you can access the Web configuration interface, you must type in a
username and password. The default username and password as shipped from
the factory is username admin with a password of admin. See Figure 4-1.

NOTE

Before the login screen appears, your Web browser may display a
warning about an invalid security certificate. This does not affect the
security of your data in any way. Whenever you are prompted about a
certificate security problem by your browser or the Java VNC client,
always choose the option to continue.

Figure 4-1. Login screen.

CHAPTER 4: Advanced Operations

26

4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH

2. Once you type in the username and password, click on the Login button to
continue. Figure 4-2 appears.

Figure 4-2. The Home screen.

3. The Home screen (Figure 4-2) serves two functions. First, it is a place to check
the ServSwitch unit’s status, view essential system information, and capture
screen shots from the managed computers. Second, it is where you can start
the integrated Java VNC client interaction with the managed computers by
clicking on the large screen shot or choosing one of the VNC client links. To
refresh the screen, click on the Refresh button.

The menu on the Home screen’s left side has 4 categories: Home, VNC,
Admin, and Info. Home menu options include Preferences, Snapshots, and
Logout. VNC menu options include Connect and Disconnect. Admin menu
options include Network Config, User Accounts, System Ident, Security,
Compatibility, SNMP, RADIUS, Serial Ports, Time/Date, and Firmware. Info
menu options include Status, Port Numbers, Help, Site Map, and Copyright.

These options are described in Sections 4.2 through 4.5.

27

CHAPTER 4: Advanced Operations

4.2 Home Menu Options

4.2.1 P

REFERENCES

Different user accounts may have different personal preferences. For example, you
might have a login account for local access and a different one for remote access.
The local account would select 16-bit color, maximum bandwidth, and so on. The
remote account would select 8-bit color, low bandwidth, and no splash screen. Plus,
the remote account may require encryption. Current user preferences are shown
in Figure 4-3.

Figure 4-3. User Preferences screen.