Black Box KV2016A, KV2016E User Manual

APRIL 2003

SERVSWITCH™ FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX® ServSelect II! We appreciate your business, and we think you ll appreciate the many ways that your new ServSelect II will save you money, time, and effort.

That s because our ServSwitch family is all about breaking away from the traditional, expensive model of computer management. You know, the one-size-fits-all-even-if-itdoesn t model that says, “One computer gets one user station, no more, no less.” Why not a single user station (monitor, keyboard, and mouse) for multiple computers—even computers of different platforms? Why not a pair of user stations, each of which can control multiple computers? Why not multiple user stations for the same computer?

With our ServSwitch products, there s no reason why not. We carry a broad line of robust solutions for all these applications. Do you have just two PCs, and need an economical alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI™ compatibles among multiple users with different access levels? Does your switch have to sit solidly on a work table and use regular everyday cables? Or does it have to be mounted in an equipment rack and use convenient many-to-one cables? No matter how large or small your setup is, no matter how simple or how complex, we re confident we have a ServSwitch system that s just right for you.

The ServSwitch™ family from BLACK BOX—the one-stop answer for all your KVM switching needs!

This manual will tell you all about your new ServSelect II, including how to install, operate, and troubleshoot it. For an introduction to the ServSelect II, see Chapter 2.

The ServSelect II product codes covered in this manual are:

KV2016A KV2016E

This manual also includes information about the ServSelect II Software and the Server Access Modules, which have their own manuals or installation guides:

KV125A KV126A KV127A

SERVSELECT II™ INSTALLER/USER GUIDE

FEDERAL COMMUNICATIONS COMMISSION AND

INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference. This equipment generates, uses and can radiate radiofrequency energy, and if not installed and used in accordance with the instructions, might cause harmful interference to radio or television reception.

However, there is no guarantee that harmful interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment on and off, you can correct the interference with one or more of the following measures:

(a) Reorient or relocate the receiving antenna.

(b) Increase the separation between the equipment and the receiver.

receiver is connected.

(d) Consult the supplier or an experienced radio/TV technician for help.

COMPLIANCE STATEMENTS

Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. This equipment has also been found to comply with European standards EN50082 and EN60950.

Japanese Compliance Statement

Other Agency Approvals

UL 1950, CSA C22. 2 No. 950, IEC 950 Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A)

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks, and ServSwitch, ServSelect, ServSelect II, and ServSelect IP are trademarks, of BLACK BOX Corporation.

Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.

IBM, PS/2, and RS/6000 are registered trademarks of International Business Machines Corporation.

Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

UL is a registered trademark of Underwriters Laboratories Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

SERVSELECT II™ INSTALLER/USER GUIDE

Normas Oficiales Mexicanas (NOM)

Electrical Safety Statement

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio caliﬁ cado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interﬁ era su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superﬁ cie similar puede bloquear la ventilación, no se debe colocar en libreros o gabinetes que impidan el ﬂ ujo de aire por los oriﬁ cios de ventilación.

10. El equipo eléctrico debe ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros aparatos (incluyendo ampliﬁ cadores) que producen calor.

11. El aparato eléctrico debe ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra física y la polarización del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las líneas de energía.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo período de tiempo.

NOM STATEMENT

17. Cuidado debe ser tomado de tal manera que objectos líquidos no sean

derramados sobre la cubierta u oriﬁ cios de ventilación.

18. Servicio por personal caliﬁ cado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u B: Objectos han caído o líquido ha sido derramado dentro del aparato; o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

SERVSELECT II™ INSTALLER/USER GUIDE

Contents

1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

3.1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

3.2 Rack Mounting Your ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

3.3 Installing the ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

3.4 Setting Up Your ServSelect II System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

4. Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

4.1 Controlling Your System at the Analog Ports . . . . . . . . . . . . . . . . . . . . . . . . . .16

4.2 Viewing and Selecting Ports and Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

4.3 Navigating the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

4.4 Configuring the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

4.5 Displaying Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

4.6 Scanning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

4.7 Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.7 Changing Your Switch Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.1 Calling BLACK BOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

5.2 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

6. FLASH Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

6.1 Upgrading the ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

6.2 Upgrading the SAM firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

CHAPTER 1: SPECIFICATIONS

1. Specifications

During the course of this product s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice.

Agency Approvals

EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class

Server Ports

Number 16

Interface Types PS/2, Sun and USB SAM modules

Connectors RJ-45

Sync Types Separate horizontal and vertical

Plug and Play DDC2B

Video Resolution Analog Port Maximum 1600 x 1280 @ 75 Hz

Conﬁ guration Port

Number 1

Interface Type Serial RS-232

Connector DB9 Male

Analog Port

Number 2

Interface Types PS/2 and VGA

Connectors PS/2 MiniDIN and 15 pin D

Other Characteristics

Heat Dissipation 92 BTU/Hr

Airﬂ ow 8 cfm

Temperature 10º to 50º Celsius (50º to 122º Fahrenheit) operating

-20º to 60º Celsius (-4º to 140º Fahrenheit) nonoperating

Humidity 20 to 80% noncondensing operating

Power 100 to 240 VAC (autosensing), 50 to 60 Hz, 40 W maximum

AC-input current rating 0.5 A

AC-input cable 18 AWG three-wire cable, with a three-lead IEC-320

receptacle on the power supply end and a country or region dependent plug on the power resource end

Power Consumption 12.5 W

Size (HxWxD) 4.45 x 43.18 x 27.94 cm 1U form factor (1.75 x 17.00 x 11.00 in)

Weight 3.6 kg (8 lb) without cables

A, VCCI Class A, IEC950, EN60950, UL 1950/60950 third edition, CSA C22.2 No. 950

5 to 95% noncondensing nonoperating

SERVSELECT II™ INSTALLER/USER GUIDE

2. Introduction

2.1 Features and Benefits

The multiuser, 16-port ServSelect II integrates the Black Box field-proven analog keyboard, video and mouse (KVM) switching technology with advanced cable management, flexible access for two simultaneous users and a patented, nextgeneration user interface. The ServSelect II KVM switch conveniently supports all major server platforms and features powerful on-screen management for easy system configuration and server selection.

A unique benefit of the ServSelect II is the Server Access Module (SAM). The SAM with CAT 5 design dramatically reduces cable clutter, while providing optimal resolution and video settings. The built-in memory of the SAM simplifies configuration by assigning and retaining unique server names and Electronic ID (EID) numbers for each attached server. The SAM is powered directly from the server and provides Keep Alive™ functionality even if the ServSelect II is not powered.

Throughout the text, the word “appliance” is used generically to describe the ServSelect II switch.

Figure 2-1. ServSelect II

NOTE:

Server Access Modules

The SAM allows direct KVM connectivity to servers in your ServSelect II system. Each ServSelect II has 16 Analog Rack Interface (ARI) ports for connecting the SAM. Utilizing an SAM, you can attach additional switches to expand your ServSelect II system. This flexibility allows you to add capacity as your data center grows.

Multiplatform support

The SAM available with the ServSelect II supports PS/2, Sun and USB server environments. For 13W3, Sun monitor connection, order KV127A and ACD002. Using the On-Screen Device (OSD) interface in conjunction with the SAM allows you to switch easily across platforms.

CHAPTER 2: INTRODUCTION

OSD graphical user interface

A ServSelect II switch uses the OSD, which features intuitive menus to configure your switch system and select computers. Computers can be identified by unique name, EID or port number, allowing you to assign unique server names.

Security

The OSD allows you to protect your system with a screen saver password. After a user-defined time, the screen saver mode engages and access is prohibited until the appropriate password is entered to reactivate the system.

Operation modes

The OSD user interface provides convenient operation modes for easy ServSelect II system administration. These modes (Broadcast, Scan, Switch and Share) allow you to manage your switching activities. Chapter 4 explains these modes in detail.

Video

ServSelect II provides optimal resolution for analog VGA, SVGA and XGA video. Achieve resolutions of up to 1600 x 1200 with a 10-foot cable and up to 800 x 600 with a 50-foot cable. Resolutions will vary depending upon the length of cable separating your switch and servers.

Plug and Play

The ServSelect II also supports Display Data Channel Plug and Play, which automates configuration of the monitor and is compliant with the VESA DDC2B standard.

FLASH upgradable

Upgrade your firmware at any time through a simple update utility to ensure that your ServSelect II system is always running the most current version available. Both the ServSelect II switch and the SAM are FLASH upgradable. See Chapter 6 for more information.

Cascading expansion

Each ServSelect II switch supports up to 16 directly attached servers and can conveniently scale to support more. You can expand your system using cascadable BLACK BOX products such as other ServSelect appliances. This extra “cascade” of units allows you to attach up to 256 servers in one system.

SERVSELECT II™ INSTALLER/USER GUIDE

SAM Adaptor

Switch

Rack of Servers

Analog Connection

Figure 2-2. Example ServSelect II Configuration

Switch

Rack of Servers

Analog Connection

ServSelect II

2.2 Safety Precautions

To avoid potential video and/or keyboard problems when using these products:

• If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit.

• Use only BLACK BOX-supplied cable to connect computers and KVM switches.

To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions:

• Do not use a 2-wire extension cord in any BLACK BOX product conﬁ guration.

• Test AC outlets at the computer and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the computer and monitor. When using a backup power supply (UPS), power the computer, the monitor and the appliance off the supply.

The AC inlet is the main disconnect.

NOTE:

CHAPTER 2: INTRODUCTION

Rack mount safety considerations

• Elevated Ambient Temperature: If the equipment is installed in a closed rack assembly, the operation temperature of the rack environment may be greater than room ambient. Use care not to exceed the rated maximum ambient temperature of the equipment.

• Reduced Air Flow: Installation of the equipment in a rack should be such that the amount of airﬂ ow required for safe operation of the equipment is not compromised.

• Mechanical Loading: Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.

• Circuit Overloading: Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. Consider equipment nameplate ratings for maximum current.

• Reliable Earthing: Reliable earthing of rackmounted equipment should be maintained. Pay particular attention to supply connections other than direct connections to the branch circuit (for example, use of power strips).

SERVSELECT II™ INSTALLER/USER GUIDE

3. Installation

3.1 Getting Started

Before installing your ServSelect II appliance, refer to the following list to ensure you have all items that shipped with the appliance as well as other items necessary for proper installation.

Supplied with the ServSelect II

• ServSelect II unit

• Power cord

• One null modem serial cable

• ServSelect II Installer/User Guide

• ServSelect II Quick Installation Guide

• Rack mounting kit

Additional items needed

One SAM adaptor and UTP cabling per attached server or switch

3.2 Rack Mounting Your ServSelect II

Rack mounting kits are sold separately.

Your ServSelect II appliance may be rack mounted using the included brackets. Before installing the appliance and other components in the rack cabinet (if not already installed), stabilize the rack in a permanent location. Install your equipment starting at the bottom of the rack cabinet, then work to the top. Avoid uneven loading or overloading of rack cabinets.

Rack Loading - Overloading or uneven loading of racks may result in shelf or rack failure,

causing damage to equipment and possible personal injury. Stabilize racks in a permanent

location before loading begins. Mount components beginning at the bottom of the rack, then

work to the top. Do not exceed your rack load rating.

NOTE:

CAUTION:

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