Black Box KV101A, KV102A, KV103A Series Manual
THE SERVSWITCH FAMILY
1
Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX® ServSwitch™ Brand KVM switch!
We appreciate your business, and we think you’ll appreciate the many ways that
your new ServSwitch keyboard/video/mouse switch will save you money, time,
and effort.
That’s because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the onesize-fits-all-even-if-it-doesn’t model that says, “One computer gets one user
station, no more, no less.” Why not a single user station (monitor, keyboard,
and mouse) for multiple computers—even computers of different platforms?
Why not a pair of user stations, each of which can control multiple computers?
Why not multiple user stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line
of robust solutions for all these applications. Do you have just two PCs, and
need an economical alternative to keeping two monitors, keyboards, and mice
on your desk? Or do you need to share dozens of computers, including a mix
of IBM® PC, RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI®
compatibles among multiple users with different access levels? Does your switch
have to sit solidly on a worktable and use regular everyday cables? Or does it
have to be mounted in an equipment rack and use convenient many-to-one
cables? No matter how large or small your setup is, no matter how simple or
how complex, we’re confident we have a ServSwitch system that’s just right for
you.
The ServSwitch ™ family from Black Box—the one-stop answer for all your
KVM-switching needs!
*
This manual will tell you all about your new ServSwitch Console Plus™,
including how to install, operate, and troubleshoot it. For an introduction to
the Matrix ServSwitch, see the introduction section. The ServSwitch Console
Plus product codes covered in this manual are:
KV101A KV102A KV103A
SERVSWITCH™ CONSOLE PLUS
2
TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the logo are registered trademarks, and ServSwitch, and
ServSwitch Console plus are trademarks, of Black Box Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
Compaq and Alpha are registered trademarks, and DEC is a trademark, of Compaq
Computer Corporation.
HP is a registered trademark of Hewlett-Packard.
IBM, PC/AT, PS/2, RS/6000, and ThinkPad are registered trademarks, and PC/XT is a
trademark, of International Business Machines Corporation.
Microsoft, HyperTerminal, IntelliMouse, Windows, and Windows NT are registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the
United States and other countries.
Any other trademarks mentioned in this manual are acknowledged to be the property of
the trademark owners.
FCC/IC STATEMENTS
3
3ARATION OF CONFORMITY
FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio frequency energy and if
not installed and used properly, that is, in strict accordance with the
manufacturer’s instructions, may cause interference to radio communication. It
has been tested and found to comply with the limits for a Class A computing
device in accordance with the specifications in Subpart B of Part 15 of FCC
rules, which are designed to provide reasonable protection against such
interference when the equipment is operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference,
in which case the user at his own expense will be required to take whatever
measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
4
MATRIX SERVSWITCH™
SERVSWITCH™ CONSOLE PLUS
4
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment complies with the requirements of the European EMC
Directive 89/336/EEC with respect to EN55022 (Class B),
EN50082-1/EN60555-2 and the Low Voltage Directive.
CE
NOM STATEMENT
5
5
NOM STATEMENT
NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más
allá a lo descrito en las instrucciones de operación. Todo otro servicio
deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe
colocar en libreros o gabinetes que impidan el flujo de aire por los orificios
de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el
aparato.
SERVSWITCH™ CONSOLE PLUS
6
12. Precaución debe ser tomada de tal manera que la tierra fisica y la
polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las
lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
INTRODUCTION
7
Contents
Disclaimer...............................................................................................9
About this manual...................................................................................9
Introduction.............................................................................................9
Features ...............................................................................................10
Models..................................................................................................12
System Overview..................................................................................13
Site planning.........................................................................................16
Switch Installation – Single Unit...........................................................17
Switch Installation – Multiple units – “BUS” topology...........................20
Connecting the expansion units...........................................................21
Switch Installation – Multiple units – “RING” topology .........................25
Menu structure......................................................................................28
Main Menu............................................................................................29
Configure System menu.......................................................................30
Configure Computer menu...................................................................34
Configure KVM menu...........................................................................36
Configure User menu ...........................................................................38
Configure Profile menu.........................................................................40
Configure Group menu.........................................................................42
System Status display..........................................................................44
Save menu ...........................................................................................46
User operating instructions...................................................................47
Keyboard commands............................................................................47
Serial device support............................................................................51
Serial control port usage (RS232)........................................................53
Connecting the Serial Cable.................................................................53
Setting up Windows HyperTerminal.....................................................53
Starting a serial communication session..............................................54
Serial control menu options..................................................................55
Safety ...................................................................................................59
Safety and EMC Regulatory Statements..............................................60
Troubleshooting....................................................................................61
SERVSWITCH™ CONSOLE PLUS
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Tables
Table 1. Keyboard commands .............................................................48
Figures
Figure 1. Expansion card.....................................................................14
Figure 2. Single Unit configuration.......................................................17
Figure 3. Bus configuration ..................................................................20
Figure 4. Ring configuration.................................................................25
Figure 5. Main configuration menu.......................................................29
Figure 6. Configure system menu........................................................30
Figure 7. Configure computer menu .................................................... 34
Figure 8. Configure KVM menu............................................................36
Figure 9. Configure user menu ............................................................38
Figure 10. Configure profile menu........................................................40
Figure 11. Configure group menu........................................................42
Figure 12. System status display......................................................... 44
Figure 13. Save menu..........................................................................46
Figure 14. Login screen .......................................................................48
Figure 15. Computer select menu........................................................49
Figure 16. Connection successful message........................................49
Figure 17. Connection failed message.................................................50
Figure 18. Disconnect message...........................................................50
Figure 19. Serial support......................................................................51
Figure 20. Serial menu.........................................................................54
Appendices
Appendix A. Initial factory default settings ........................................... 63
Appendix B. General specifications .....................................................64
Appendix C. Parts and cables..............................................................65
Appendix D. Status Connect / Failure Reason Summary....................66
Appendix E. Disconnect Status Reasons ............................................67
Appendix F. KVM placement / conflicts................................................68
Appendix G. Password jumper.............................................................69
Appendix H. Diagnostic check / error messages .................................70
Appendix I. Video distance table.........................................................73
Appendix J. Rack mount .....................................................................74
Appendix K. Rack mount illustration .................................................... 75
INTRODUCTION
9
Disclaimer
While every precaution has been taken in the preparation of this manual, the
manufacturer assumes no responsibility for errors or omissions. Neither does
the manufacturer assume any liability for damages resulting from the use of the
information contained herein. The manufacturer reserves the right to change
the specifications, functions, or circuitry of the product without notice.
The manufacturer cannot accept liability for damages due to misuse
of the product or other circumstances outside the manufacturer’s control. The
manufacturer will not be responsible for any loss, damage, or injury arising
directly or indirectly from the use of this product.
About this manual
This manual covers the installation and operations of the ServSwitch Console
Plus switches.
Introduction
Thank you for choosing a ServSwitch Console Plus™. Designed with your needs
in mind, your new switch will simplify your job by helping you organize your
multiple-computer application. Its use in large computer facilities gives the IT
professional the added flexibility to monitor and maintain hundreds of
systems, running on different platforms, from a central location. The
ServSwitch Console Plus is the common sense switching solution that provides
the flexibility, integrity, and security required for today’s business environment.
NOTE: A Keyboard, Video monitor, and Mouse are referred to
throughout this manual as a KVM station.
The advanced On-Screen-Display (OSD) menus guide you through the
configuration process with on-screen information for each configuration
section, making it easy to configure the ServSwitch Console Plus, the KVM
station, the computers, and security for the system. There are also additional
configuration parameters that can be used to personalize the look of the menus
and dialog boxes. A help line is provided for each menu selection giving a
brief explanation of the selected menu item.
ServSwitch Console Plus is designed to meet your switching needs, whatever
your system demands are, one computer or hundreds. All models offer
standard features that allow for easy, secure, and complete access to as many as
1,000 computers from a single user KVM station.
Reliability, security, flash memory technology, and other features ensure the
ServSwitch Console Plus switch will streamline your data center or server room
and simplify the maintenance, access, and updating of your systems.
SERVSWITCH™ CONSOLE PLUS
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Features
Upgradeability
n Free lifetime base firmware upgrades, based on flash memory technology,
provide improvements and new features. Base firmware upgrades are
available from our web site at www.blackbox.com.
Security
n Unique configuration password for persons authorized to perform
configuration maintenance.
n User names and passwords allow controlled access to computers with
sensitive information, system data, or restricted applications.
n Computers can be assigned to a unique group, allowing authorized access.
n Four connect modes: View, Share, Control and Private provide flexibility
in configuring the ServSwitch Console Plus switch to conform to your
security requirements.
n Profiles can be defined for the connect mode, sharing and group access.
Flexibility
n Modular design makes for easy installation, maintenance and
expandability.
n Plug-in expansion boards make the ServSwitch Console Plus switch easy to
extend to other switches.
n Pre-configuration of the switch allows for installation without powering
most computers/servers down.
n Multi-language capabilities.
n Switching to computers can be done by keyboard commands, an on-screen
list of computers, the front panel switches, or by commands through the
RS232 serial port.
n Integrated auto-switching power supply accepts both 110-volt and 220-volt
On-screen display technology
n The ServSwitch Console Plus’ video pops-up over the computer
application display or is automatically generated.
n Easy to use menus guide you through the configuration process.
n The connection status for all computers can be displayed.
n Menus and display windows can be configured with solid or transparent
colors.
n One of four screen saver options can be selected.
Compatibility
n A variety of hardware platforms can be connected simultaneously to the
ServSwitch Console Plus switch without interference, including PCs, Sun
systems, IBM RS/6000, HP, DEC, SGI, and others.
n Full keyboard and mouse emulation and video resolutions up to 1600 x
1280 ensures trouble-free access to most software applications.
n Serial support using VT100, VT102, and VT202 terminal emulation with a
four page scroll buffer for accessing computers, routers, Ethernet hubs,
Unix devices and more. TTY mode automatically scrolls incoming data.
INTRODUCTION
11
KVM compatibility
Keyboards PC/Unix US and most foreign QWERTY, Japanese and
Korean keyboards with or without Windows keys, (101, 102,
104, 105, 106, 109 keys), Sun. Some older XT/AT auto-
sensing or single mode keyboards may not be compatible.
Monitors VGA, SVGA, XGA, Composite
Mouse Standard PS/2, PS/2 wheel, Sun
CPU compatibility
Computers Industry standard PCs, Unix systems, Sun,
IBM RS6000, DEC, HP, SGI, Apple*, and others
Keyboards Standard PC mode 1, 2, or 3 in PS/2 or AT, USB, Sun, Apple
ADB*, Some older XT/AT auto-sensing or single mode
keyboards may not be compatible.
Monitors VGA, SVGA, XGA, Composite, Sync-on-green
Mouse Standard PS/2, PS/2 wheel, Serial (2 or 3 button), USB, Sun,
Apple ADB*
* Requires use of Translator: KV99MCON and a special cable.
Some MAC start-up options are not available using a translator.
Cable requirements
The cable requirements for your system will vary depending on the types of
CPUs connected to the ServSwitch Console Plus and the equipment used for
the KVM station. A KVM cable is needed for the KVM station, a CPU cable is
needed for each computer that is connected to the ServSwitch Console Plus ,
and if the Units are connected in a “Bus” or “Ring” topology, expansion cables
will be needed to connect the Units together.
(See Appendix B for cable part numbers.)
Package contents
n The ServSwitch Console Plus
n RJ12 Serial cable
n RJ to DB9 adapter
n Power cord (North American shipments only)
n Installation and operations manual
CPU, KVM, and expansion cables are usually ordered and shipped separately.
If the package contents are not correct, contact Black Box so the discrepancy
can be quickly resolved.
SERVSWITCH™ CONSOLE PLUS
12
Models
ServSwitch Console plus rear panel
ServSwitch
Console Plus
Models
Model number
KV101A
Connector Description
IEC320 power connector
Optional expansion connectors (HD15M/F)
(Part number SW740C-R3-B)
CPU connectors (DB25F)
KVM connector (DB25F)
Serial connector (RJ12 – 6 pin)
KV102A
KV103A
OVERVIEW
13
System Overview
The ServSwitch Console Plus is designed with the latest in KVM switching
technology. It has the capability and flexibility to configure to most keyboards,
video monitors, mice, servers and computers. The modular design of the
ServSwitch Console Plus makes the Unit easy to install, expand, and maintain.
The addition of an expansion card and additional switches can increase the
number of computers that can be connected and accessed to 1,000.
The ServSwitch Console Plus series switches are available in three
configurations depending on your system switching needs, 4, 8, or 16 CPU
ports and one KVM port.
KVM station
A KVM station, consisting of a Keyboard, Video monitor, and Mouse, connects
to the DB25F KVM connector on the rear panel using a KVM adapter cable.
The KVM adapter cable is available with a variety of connector types to
accommodate the different types of keyboards, video monitors, and mice. The
KVM adapter cable connectors must be compatible with the keyboard, video
monitor, and mouse cable connectors. KVM adapter cables are available in
lengths of 1 – 100 feet.
(Refer to the compatibility table on page 11)
KVM Station Keyboard and Mouse
Can use a PS/2 keyboard and mouse or a Sun Keyboard and Mouse.
Note: When using a PS/2 keyboard, the PS/2 keyboard must be capable of
communicating in Mode 2 and Mode 3 if the CPU's are PC Mode 3,
USB, SUN, or a translator is used with an Apple computer.
KVM Station Video Monitor
The KVM Station video monitor must be capable of supporting the resolution,
frequency, and sync type being sent by all connected computer. It is
recommended that the KVM monitor be a multi-sync monitor capable of
resolutions up to 1280 x 1024 @ 75Hz or better. The quality of the video
depends largely on the type of monitor used, the KVM cable length and cable
type. For cable lengths greater than 20 feet, coax cable must be used.
Appendix I. shows the video quality distance table for different cable types.
Computers
The ServSwitch Console Plus can connect to PC’s, Unix systems, Sun systems,
and USB. Apple ADB computers can be connected using a translator.
The CPU connectors on all models are DB25F. Each connected computer uses
a CPU adapter cable compatible with the computer’s keyboard, monitor, and
mouse ports. (available in lengths of 5 – 100 feet).
SERVSWITCH™ CONSOLE PLUS
14
IN
The ServSwitch Console Plus can support computers and serial devices such as
routers and hubs, which require a serial interface. A special cable is used to
connect from the ServSwitch Console Plus CPU connectors (DB25F) to a serial
interface (Dumb Terminal, CPU, or serial device).
The ServSwitch Console Plus CPU port must first be configured for serial
functions. Serial CPU cables are available in DB25 to:
n DB9 n DB25 n RJ11 n RJ12 n RJ45 n MD8
Expansion
To expand the ServSwitch Console Plus in a Bus or Ring configuration, an
expansion card must be installed in each ServSwitch Console Plus. Figure 1
shows the expansion card used for all models. (Part number SW740C-R3-B)
The expansion connectors provide the means of sending the system, keyboard,
video, and mouse data from one expansion card output to another expansion
card input. This allows a KVM station on one ServSwitch Console Plus to
connect to a computer connected on another switch. Expansion cables are
needed for each expansion Unit.
Expansion cables are available in lengths of 2 – 100 feet.
If an expansion card is permanently removed, a terminator and cover plate
must be installed.
JP1
OUT
Figure 1. Expansion card
To remove the expansion card and install/remove jumper JP1:
1. Remove power from the ServSwitch Console Plus.
2. Remove any expansion cables.
3. Unscrew the two screws securing the expansion card to the chassis.
4. Carefully pull the expansion card straight back until it unseats
from the backplane connector.
5. Remove/install the jumper JP1, on the expansion cards.
(See Bus or Ring installation section for jumper removal/installation)
6. Re-install the expansion card. Make sure it seats properly in the
backplane connector.
7. Secure the expansion card with the two screws.
8. Replace any expansion cables
Part number SW740C-R3-B
OVERVIEW
15
Avoid routing cables close to fluorescent lights, air compressors,
RS232 port
All ServSwitch Console Plus models are equipped with an RS232 serial port.
This port on all models is an RJ12, 6-conductor connector. It provides a serial
interface to the ServSwitch Console Plus from a computer terminal, a
standalone computer or a Notebook computer that is not connected to a CPU
port on the Unit. The RS232 serial port enables you to:
n Upgrade the system firmware
n Restore a Unit to its factory default settings
n Configure an expansion switch (alternative method)
n Switch a KVM station to a CPU port
An adapter and serial cable are provided for serial interface.
Firmware cannot be updated from a computer terminal.
Cabling
A KVM station, computers and servers are easily connected to the ServSwitch
Console Plus with the proper cables. Provide adequate strain relief for the
CPU, KVM, and expansion cables to relieve excess tension on the connectors.
high voltage power sources and machinery that may create
electrical noise or interference that may interfere with the
operation of the ServSwitch Console Plus.
System security
Security is a very important concern especially in the environment most
ServSwitch Console Plus are commonly installed in, such as data centers and
server rooms. The ServSwitch Console Plus can be secured with a unique
configuration password allowing only authorized personnel access to the menus
and the system set-up functions, including creating and assigning users,
groups, and profiles.
The KVM station can also be secured by assigning user access names and
passwords that restrict access to certain computers or servers that contain
sensitive information or restricted applications.
Other security functions include the flexibility of assigning certain computers
to a unique Group. This feature allows you to group computers together for
access by defined “Profiles”. These profiles can be set-up to define the way
computers within a “Group” are accessed.
The security functions, “Users”, “Profiles”, and “Groups” are configured from
the main configuration menu and when set-up, form a flexible, reliable, and
secure system. These functions are explained in detail in the menu section and
the site planning section.
SERVSWITCH™ CONSOLE PLUS
16
Site planning
Organizing your site and planning the placement of the computers, the KVM
station, and the ServSwitch Console Plus is a key part in the installation and
configuration process. Care should be taken when connecting the computers,
KVM and the ServSwitch Console Plus . Locate the ServSwitch Console Plus as
close as possible to the computers so the cables are as short as possible but still
give some freedom of movement. Using shorter cables keeps the video noise to
a minimum and reduces installation costs. Provide proper strain relief for all
cables.
The ServSwitch Console Plus can be rack mounted with a rack mount kit (see
Appendix J & K).
Wherever the ServSwitch Console Plus is located, it should be on a secure
surface, free from obstructions and objects that may cause damage to the Unit
or an individual.
Following are a few items to consider prior to installing or configuring the
ServSwitch Console Plus switch:
n Identify the computers that do not use a PC2 type keyboard and a PS/2
mouse (default settings). Before connecting these computers to a CPU
port, the CPU port must be pre-configured to change the default keyboard
and mouse types to the correct types.
n Each computer can be assigned a unique computer name. Names like staff,
marketing, and finance make it easy to identify and connect to.
The default computer names are Computer x (x = 1 – 1,000)
n The KVM station can also be assigned a unique KVM name.
The default KVM name is KVM station 1
n Access to the system set-up and configuration can be limited by assigning a
configuration password.
n Access to the computers can be limited by assigning each user a unique
user ID and password and configuring the switch to require a login.
n Pre-plan the expansion cable routing for expanded systems.
The configuration of the system, computers, KVM stations, users, profiles, and
groups are defined in the menu section.
INSTALLATION
17
Please refer to the safety section before installation
KVM Station
CPU
Cable
KVM
Cable
PC’s
(1 of 16)
Switch Installation – Single Unit
The basic installation of a single ServSwitch Console Plus is an easy and
straightforward procedure. Perform the below steps for all computers that will
be connected. It is recommended that all computers be powered off. When a
computer is connected and then booted, the ServSwitch Console Plus will
automatically determine the keyboard and mouse types used for that computer
and no pre-configuration is needed.
Figure 2. Single Unit configuration
The Unit in Figure 2 can be any ServSwitch Console Plus model
If removing power from a computer is not practical, pre-configure the
ServSwitch Console Plus to define that CPU port’s keyboard and mouse types.
This procedure should only be done if the CPUs keyboard and mouse can be
disconnected and re-connected without affecting the interface.
The default keyboard type is PC mode 2, and the default mouse type is PS/2. If
the computer being connected, with power applied, uses a PC2 keyboard and
PS/2 mouse, no pre-configuration is needed. If not, pre-configure the keyboard
and mouse types for that CPU port before connecting the computer (steps 4a4e).
Perform the following installation steps for each computer that will be
connected to the ServSwitch Console Plus. Sequentially connect the computers
starting with computer #1.
SERVSWITCH™ CONSOLE PLUS
18
STEPS: (See Figure 2 for an example of a single Unit installation)
(Refer to the troubleshooting section for help if needed)
1. Connect a KVM station to the ServSwitch Console Plus DB25F, KVM
connector using the appropriate KVM cable.
2. Turn on the KVM stations video monitor and the ServSwitch Console Plus.
(Wait for the internal diagnostic check to complete and fade out)
3. Switch the KVM station to the CPU port being configured (starting with
CPU port #1). This is done by pressing and releasing the left control [Ctrl]
key and within 2 seconds, type in the CPU port # being configured
(starting with port 1) and press [Enter]. A connection dialog box will
display showing the connection status. (Figure 17)
(See Note below on switching methods)
4. Pre-configure the CPU port, if needed, as outlined in steps 4a-e if the
computer being connected does not use a PC2 type keyboard or a PS/2
mouse (defaults). Pre-configure the CPU port before connecting the
computer. If the computer uses a PC2 type keyboard and PS/2 mouse,
connect it to the corresponding CPU port. No pre-configuration is
needed.
Pre-Configuration procedure
Call up the Configuration menu system by pressing and
releasing the left [Ctrl] key, then the [F12] key. (Figure 5)
a. Select “Computer” and press [Enter] (Figure 7)
b. Select the computer to change the default keyboard and/or mouse type,
and then select the keyboard or mouse field for the selected computer
and press [Enter]. A selection box will display, listing the supported
keyboard or mouse types.
c. Select the correct keyboard or mouse type for the selected computer
and press [Enter].
d. Press [ESC] to return to the “Main menu” and save the changes.
e. Connect the computer to the pre-configured CPU port.
5. Boot the computer the KVM station is connected to if the computer power
was off. You should see the boot up sequence on the KVM monitor. If the
computer was connected to a pre-configured CPU port with power applied,
you should see that computers video.
6. Verify that the keyboard, video, and mouse on the connected computer
function properly before proceeding.
7. Switch the KVM station to the next sequential CPU port as explained in
step 3 and perform steps 4-6 for that computer and for the remaining
computers.
NOTE: Switching CPU ports can also be performed by pressing the
“+ “ or “- “ select buttons on the front panel. “+” will switch to
the next sequential CPU port, “- “ will switch to the previous CPU
port. The connection dialog message will display after pressing
either button showing which CPU port is connected.
INSTALLATION
19
8. When all computers are connected and operating properly, change the
“Maximum computers” value from the default value of 64 to the correct
number of computers connected to the single Unit. This will limit the
scanning function to the actual number of computers that are connected.
Change the “Maximum computers” value as follows:
(See page 15 for determining the “Maximum computers” value.)
a. Call up the main menu ([Ctrl], F12). (Figure 5)
b. Select “System” and press [Enter]. (Figure 6)
c. Select “Maximum computers” and press [Enter].
d. Enter the correct “Maximum computers” value and press [Enter].
e. Press [ESC] to return to the main menu.
f. Save the changes and EXIT. (Figure 14)
This completes the basic installation for a single Unit. You can switch to any of
the attached computers from the keyboard by pressing and releasing the left
control [Ctrl] key, typing in the computer port number to switch to and press
[Enter]. You can also switch to a computer by displaying the “Computer select”
menu (left control [Ctrl] key, then press the [ESC] key). Select the computer to
switch to from the list and press [Enter]. You will be immediately switched to
that computer. (Figure 16).
To customize the configuration settings for the system, computers, KVM
stations, users, profiles, groups, and language see the Configuration Menu
section for details.
Refer to the Operation section for information on the operation of the
ServSwitch Console Plus.
SERVSWITCH™ CONSOLE PLUS
20
Unit #1
KVM station
KVM station on Unit #3
Unit #2
CPU
KVM
Cable
CPUs
Switch Installation – Multiple units – “BUS” topology
A “BUS” configuration is usually used when the user is connected to the KVM
ports on Unit #1. In a “BUS” configuration, (Figure 3) the video path is from
the last Unit in the configuration to the first Unit (“OUT” to “IN”). A user on
the first Unit can access all computers on all Units. A user connected to Unit
#2 can only access computers on Unit #2, 3, etc. Connect conflicts can occur
with multiple users (See Appendix F)
Unit #3
CPUs
(33 of 48)
CPUs
(17 of 32)
CPUs
(1 of 16)
Cable
can access CPUs on Unit
#3 only.
KVM station on Unit #2
can access CPUs on Unit
#3 & #2 only
KVM station on Unit #1
can access all computers
Figure 3. Bus configuration
The Units in Figure 4 can be any ServSwitch Console Plus model. KVM
stations on expanded units is not recommended, access conflicts can occur.
The “BUS” installation procedure is very similar to the single Unit installation
with the addition of connecting the expansion cables and changing two
configuration parameters, the “Starting computer” number and the “Maximum
computers” number. All Units in the system must have an expansion card(s)
with a jumper installed on JP1.
(NOTE: Jumper JP1 is factory installed on all expansion cards)
INSTALLATION
21
To start, identify the following prior to installation:
1. Which ServSwitch Console Plus will be #1, #2, and so on.
2. Which computer will be #1, #2, and so on.
3. Which computers do not use a PC2 keyboard or a PS/2 mouse.
4. Which Unit and CPU port each computer will be connected to.
5. The “Starting computer” number for each Unit.
6. The number of computers, or “Maximum computers”, that the ServSwitch
Console Plus will be managing.
The “Starting computer” and “Maximum computers” values are determined as
follows:
Starting computer
The “Starting computer” number will depend on which Unit is being
configured. The “Starting computer” number for the first Unit is always one
(default). Using Units that have 16 CPU ports, the “Starting computer”
number for the second Unit is the total number of CPU ports on the first Unit
+ one or 17, the third Unit would have a “Starting computer” number of 33
(Total CPU ports on unit #1 and unit #2 + 1, and so on.
Maximum computers
The “Maximum computers” value is calculated by counting the total number of
CPU ports on all units. If your system consists of 10 ServSwitch Console Plus
Units, each with 16 CPU ports, the “Maximum computers” number would be
160. The “Maximum computers” value must be entered from a KVM station
and when saved, this value is propagated to all connected Units.
Connecting the expansion units
The installation steps below are for all ServSwitch Console Plus models.
(NOTE: Expansion cables should not be connected at this point)
Steps:
1. Verify that power is “OFF” on all ServSwitch Console Plus switches.
2. Configure the “Starting computer” number for all the ServSwitch Console
Plus switches, starting with Unit #2 by: (Unit #1 default = 1)
a. Connect a KVM station to Unit #2’s KVM connector using the
appropriate KVM adapter cable.
b. Apply power to the KVM monitor and to ServSwitch Console Plus #2.
c. When the internal diagnostic completes, press and release the left
control [Ctrl] key, then the F12 key to display the “Main menu”.
d. Select “System” and press [Enter].
e. Next, select “Starting computer number” and press [Enter]. An input
box will display for a new starting computer number. Enter the
correct “Starting computer” number for this Unit (See page 15) and
press [Enter].
Press the “Esc” key to return to the “Main menu”.
SERVSWITCH™ CONSOLE PLUS
22
f. Select “Save” and press [Enter]. A “YES/NO” choice box will display.
Select “YES” and press [Enter] to save the changes.
g. Turn the power off on the ServSwitch Console Plus.
h. Connect the KVM station to the KVM connector on Unit #3.
i. Configure this Units “Starting computer” number and then all other
Units in the system. When the “Starting computer” number has been
entered for all Units, proceed to step 3.
3. Connect the KVM station to Unit #1’s KVM connector and apply power to
the monitor and Unit #1.
4. Enter the “Maximum computers” number
a. Display the main menu (left control [Ctrl] key, then the F12 key.)
b. Select “System” and press [Enter].
c. Select “Maximum computers” and press [Enter]. An input box will
display for a new “Maximum computers” number. Enter the correct
“Maximum computers” value as explained on page 15 and press
[Enter].
d. Press the “Esc” key to return to the “Main menu”, select “Save” and
press [Enter]. A “YES/NO” choice box will display. Select “YES” and
press [Enter] to save the change.
5. The next item is to connect the Units in a “BUS” configuration and verify
that communication between the Units is established. To do this, call up
the System status display by pressing and releasing the left control [Ctrl]
key, then the F12 key.
6. Select “Status” from the Main menu and press [Enter]. The system status
screen will display showing the following: (Figure 13)
a. Computers
b. Power (Power on status)
c. POS (Card position)
d. VER (Program version)
e. KVM
f. CPU
g. User
h. Status
The number of system CPU ports that Unit #1 has will be highlighted. If
the Unit is a 16-port switch, computers 1–4, 5–8,
9–12, and 13–16 will be highlighted on the status screen.
7. Apply power to the next unit to bus in, then connect an expansion cable
(IN THIS ORDER);
From: Unit #2’s “OUT” expansion card connector
To: Unit #1’s “IN” expansion card connector.
(Connecting the expansion cable from the “IN” connector first to the
“OUT” connector can cause termination conflicts and require power to be
cycled on all units.
23
INSTALLATION
8. Verify that the block of system CPU ports from Unit #2 is recognized on
the status screen. If Unit #2 is a 16-port switch, computers 17–20, 21–24,
25–28, and 29–32 will be highlighted.
9. Sequentially apply power, then connect the expansion cables to the
remaining switches as explained in steps 7 and 8. Always with power on the
unit and from the “OUT” connector of the Unit being added to the “IN”
connector of the previously installed Unit.
10. When all Bus cabling is in place and reporting properly to the status
screen, save the configuration to update all boards in the system.
Verifying the Video path
Steps 11, 12, and 13 verify that the video path is properly routed to a KVM
station and all cabling is connected properly. Make sure all ServSwitch Console
Plus switches are on, all Bus cabling is in place and a KVM station is connected
to ServSwitch Console Plus #1’s KVM port.
11. Connect a computer to any CPU port on the last ServSwitch Console Plus
switch. Switch the KVM station to this CPU port by pressing and releasing
the left control [Ctrl] key, type in the CPU port number, then press
[Enter]. This connects the KVM station to that CPU port.
12. Boot the computer; you should see the boot-up sequence on the KVM
monitor. If no video is seen, see the troubleshooting section.
13. Connect other KVM stations, if needed, to the ServSwitch Console Plus
switches and verify they operate properly. (See Appendix F)
Connecting the computers
If power must be maintained on a computer, perform steps 4a-e on page 12 to
pre-configure the keyboard and mouse types, if needed, before connecting the
computers. Though not required, the following steps assume that all CPU
ports will be utilized and the computers installed sequentially.
(All ServSwitch Console Plus switches in the system should have power “ON”
and no configuration menu displaying on any KVM monitor.)
14. Make sure all ServSwitch Console Plus switches have power applied and a
KVM station is connected to Unit #1.
15. Switch the KVM station to CPU port # “x” (starting with x=1) by pressing
and releasing the left control [Ctrl] key and within 2 seconds, type in 1 (or
the CPU port # being configured) and press [Enter]. A connection dialog
box will display (Figure 16).
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