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CHAPTER 7: Troubleshooting
A serial utility diskette is supplied with the Serial Interface and will be used in
the troubleshooting procedures. By using this diskette and following these
simple steps, most common problems can be eliminated.
• Identify all I/O adapters currently installed in your system. This includes
your on-board serial ports, controller cards, sound cards, etc. The I/O
addresses used by these adapters, as well as the IRQ (if any) should be
identified.
• Configure your Serial Interface so that there is no conflict with currently
installed adapters. No two adapters can occupy the same I/O address.
• Make sure the Interface is using a unique IRQ. While the Interface does
allow the sharing of IRQs, many other adapters (for example, SCSI
adapters and on-board serial ports) do not. The IRQ is typically selected via
an on-board header block. Refer to Chapter 3 for help in choosing an
I/O address and IRQ.
• Make sure that the Serial Interface is securely installed in a motherboard
slot.
• Use the supplied diskette and this manual to verify that the Serial
Interface is configured correctly. The supplied diskette contains a
diagnostic program, SSD, that will verify if an adapter is configured
properly. This diagnostic program is written with the user in mind and is
easy to use. Refer to the README file on the disk for detailed instructions
on using SSD.
• The following are known I/O conflicts:
The 278 and 378 settings may conflict with your printer I/O adapter.
3B0 cannot be used if a monochrome adapter is installed.
3F8-3FF is typically reserved for COM1.
2F8-2FF is typically reserved for COM2.
3E8-3EF is typically reserved for COM3.
2E8-2EF is typically reserved for COM4.
7. Troubleshooting