Get professional performance,
hands-free comfort, and superior sound quality
with Call Center Headsets.
Get professional performance,
hands-free comfort, and superior sound quality
with Call Center Headsets.
Call Center Headsets
© 2007. All rights reserved. Black Box Corporation.
FREE 24-hour Tech Support: 724-746-5500
blackbox.com
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FEA TURES
• Noise-canceling microphone
eliminates interference.
• Foam ear cushions provide extra
comfort. The Traditional In-the-Ear
model offers users a choice of foam
or latex ear tiplets.
• Flexible boom for swinging the
microphone away from your face.
• Comfortable clothing clip prevents
headset from dislodging.
OVERVIEW
A headset is a headset is a headset, right? Wrong! When
you’re using a headset all day, every day in a noisy call center,
not just any headset will do. Call Center Headsets offer all-day
comfort, noise-canceling microphones, and deliver quality
sound to either one or both ears.
Each Call Center Headset has a sturdy, lightweight design.
Monaural models leave one ear free so you can carry on
conversations with your coworkers. For especially noisy
environments, choose a binaural model—it covers both
ears—for staying focused on your customers.
In addition to crystal-clear sound quality and reliable
performance, these headsets also provide the utmost
in comfort with self-positioning ball-joint receivers that
automatically align to the curve of your head; soft, padded
ear cushions; and quality pivoting speakers.
Several headset models are available:
• Elite Monaural and Binaural Headsets (HS110A-R2, HS111A)
have BroadBass speakers for great sound quality. And a
click-stop headband and pillow-soft ear cushions guarantee
that this headset will have a secure fit.
Elite headsets include a virtually indestructible DuraFlex
™
cable and mic boom. The Binaural model also includes a
maintenance kit (ear pads, mouthpiece cover, and cleaner).
• Flexible-Boom Call Center Headsets (HS112A –HS113A)
feature a flexible, swing-away microphone boom that’s
easy to adjust. Simply bend the boom until the microphone
is in the correct position. Or you can easily swing the
microphone out of the way if you want to take a sip of
coffee while you’re on the phone. Plus, these headsets are
comfort-able enough to wear all day. Both models include
a maintenance kit.
• If you’re looking for the most headset for the least
amount of money, consider a Genie Headset (HS115A).
This durable, comfortable, professional-quality headset
has ergonomically correct, contoured speakers and soft
ear cushions. A click-stop headband makes sure the headset
stays comfortably in place. And the cable and boom feature
superior RF suppression and shielding for the clearest
possible signals.
• The Traditional In-the-Ear Headset (HS116A) offers a hinged
ear capsule, a flexible microphone boom, and superior
echo-canceling technology. This model includes latex or
foam ear tiplets in three sizes.
• The Call Center Combo Headset (HS117A) can switch
between handset and headset with the flip of a switch.
And because it has an amplifier built into the headset, you
don’t need an amplifier on your desk. Volume control and
mute buttons are included on the headset. And a quick
disconnect feature lets you release the headset unit from
the switch without disconnecting your call. The headset’s
universal telephone interface makes it compatible with
most domestically available phone systems.
TECH SPECS
HS110A-R2, HS111A:
Automatic Gain Control (AGC) —
-41 dBV with 1-kHz input
Compliance — Registered to UL®
1459; FCC Part 68 registered;
OSHA Part 1910 subpart S; CSA
C22.2 No. 225-M90
Current Consumption —
<200 µa @ 1.5 VDC
Distortion — Less than 5%
Frequency Response — Transmit
and Receive: 300 to 3000 Hz
Input Impedance — 300 ohms
Microphone — Noise-canceling
electret
Operating Voltage —
1.5 to 10 VDC Receive
Output (Maximum) —
114 dB spl peak unit
Speaker — Dynamic
Volume Control Range —
18 dB (typical)
HS112A, HS113A:
Automatic Gain Control (AGC) —
Threshold level with amplifier:
-41 dBV with 1-kHz input
Compliance — Registered to UL
1459; FCC Part 68 registered;
OSHA Part 1910 subpart S; CSA
C22.2 No. 225-M90
Current Consumption —
300 µa @ 1.2 VDC
Distortion — Less than 3%
Frequency Response — Transmit
and Receive: 300 to 3300 Hz
Input Impedance —
HS112A: 94 dB spl peak unit;
HS113A: 90 dB spl peak unit
Microphone — Noise-canceling
electret
Operating Voltage —
1.1 to 9 VDC Receive
Speaker — Dynamic
Volume Control Range —
20 dB (typical)
HS115A:
Automatic Gain Control (AGC) —
-41 dBV with 1-kHz input
Compliance — Registered to UL
1459; FCC Part 68 registered;
OSHA Part 1910 subpart S;
CSA C22.2 No. 225-M90
Current Consumption —
<200 µa @ 1.5 VDC
Distortion — Less than 5%
Frequency Response — Transmit
and Receive: 300 to 3000 Hz
Input Impedance — 300 ohms
Output (Maximum) — 114 dB spl
speak unit
Microphone — Noise-canceling
electret
Operating Voltage —
1.5 to 10 VDC
Speaker — Dynamic
Volume Control Range —
18 dB (typical)
HS116A:
Compliance — Registered to UL
1459; FCC Part 68 registered;
OSHA Part 1910 subpart S;
CSA C22.2 No. 225 M-90
Current Consumption — 300 µa
@ 1.2 VDC
Distortion — Less than 3%
Frequency Response — Transmit
and Receive: 300 to 3300 Hz
Microphone — Noise-canceling
electret
Operating Voltage —1.1 to 9 VDC
HS117A:
Compliance — Registered to UL
1459; FCC Part 68 registered
Current Consumption — 10 to 120
mA
Distortion — Less than 5%
Frequency Response — Transmit
and Receive: 300 to 3000 Hz
Microphone — Noise-canceling
electret
Operating Voltage —3V
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Item Code
Call Center Headsets
Elite
Monaural HS110A-R2
Binaural HS111A
Flexible-Boom
Monaural HS112A
Binaural HS113A
Genie
Binaural HS115A
Traditional In-the-Ear HS116A
Combo HS117A
Don’t forget to order an amplifier for your Elite, Flexible-Boom,
Genie, and Traditional Headsets...
Multi-Purpose (Compatible with
GN Netcom MPA-II) HS100A-R2
Two-Prong Carbon (Compatible with
GN Netcom 0452 Two-Prong Amplifier) HS101A
Order as many accessories as you need for your Elite,
Flexible-Boom, Genie, Traditional, and Combo Headsets...
Unamplified Connect Cord Quick Disconnect
to Norstar Modular Plug HS504
10-foot (3-m) Extension Cord
for Use between Disconnects HS505
Supervisory Cord
(Inserts between Disconnects) HS506
Supervisory Cord (Observe Only) HS507
Mobile Adapter, Quick Disconnect to
2.5-mm Headset Adapter HS509
Clothing Clip, Plastic for Headset Tops HS511
Elite Speaker Covers HS516
Genie Ear Pads HS517
Flexible-Boom Leatherette Ear Pad HS520
Combo 3-Pack Batteries for Combo Headset HS539
Recognize any of these situations?
• You wait more than 30 minutes to get through
to a vendor’s tech support.
• The so-called “tech” can’t help you or gives you
the wrong answer.
• You don’t have a purchase order number and the
tech refuses to help you.
• It’s 9 p. m. and you need help, but your vendor’s
tech support line is closed.
According to a survey by Data Communications
magazine, 90% of network managers surveyed say
that getting the technical support they need is extremely
important when choosing a vendor. But even though
network managers pay anywhere from 10 to 20% of their
overall purchase price for a basic service and support
contract, the technical support and service they receive
falls far short of their expectations—and certainly isn’t
worth what they paid.
At Black Box, we guarantee the best value and the
best support. You can even consult our Technical Support
Experts before you buy if you need help selecting just
the right component for your application.
Don’t waste time and money—call Black Box today.
Why Buy From Black Box?
Exceptional Value. Exceptional
Tech Support. Period.
HS111A
HS116A
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