Black Box FX700A, FX702A, FX701A User Manual

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [e-mail]

JANUARY 2001

FX700A
FX701A
FX702A

Voice Pro

1

FCC INFORMATION

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart J of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct
the interference.

Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.

2

VOICE PRO

FCC REQUIREMENTS FOR

TELEPHONE-LINE EQUIPMENT

1. The Federal Communications Commission (FCC) has established rules which
permit this device to be directly connected to the telephone network with
standardized jacks. This equipment should not be used on party lines or coin
lines.

2. If this device is malfunctioning, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem
can be determined and until the repair has been made. If this is not done, the
telephone company may temporarily disconnect service.

3. If you have problems with your telephone equipment after installing this
device, disconnect this device from the line to see if it is causing the problem.
If it is, contact your supplier or an authorized agent.

4. The telephone company may make changes in its technical operations and
procedures. If any such changes affect the compatibility or use of this device,
the telephone company is required to give adequate notice of the changes.

5. If the telephone company requests information on what equipment is
connected to their lines, inform them of:

a. The telephone number that this unit is connected to.

b. The ringer equivalence number.

c. The USOC jack required: RJ-11C.

d. The FCC registration number.

Items (b) and (d) can be found on the unit’s FCC label. The ringer
equivalence number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the RENs of all
devices on any one line should not exceed five (5.0). If too many devices are
attached, they may not ring properly.

6. In the event of an equipment malfunction, all repairs should be performed by
your supplier or an authorized agent. It is the responsibility of users requiring
service to report the need for service to the supplier or to an authorized
agent.

3

INDUSTRY CANADA CERTIFICATION NOTICE

CERTIFICATION NOTICE FOR

EQUIPMENT USED IN CANADA

The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications-network protective,
operation, and safety requirements. Industry Canada does not guarantee the
equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single-line individual
service may be extended by means of a certified connector assembly (extension
cord). The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance
facility—in this case, Black Box. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.

CAUTION:

Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.

The LOAD NUMBER (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used by
the device, to prevent overloading. The termination on a loop may consist of any
combination of devices, subject only to the requirement that the total of the load
numbers of all the devices does not exceed 100.

4

VOICE PRO

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc..

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.

5

NOM STATEMENT

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

6

VOICE PRO

TRADEMARKS USED IN THIS MANUAL

Any trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners.

7

CONTENTS

Contents

Chapter Page

Quick Start Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1. Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.2 Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.3 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.4 Telephone Company (CO) Lines . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.5 Telephone Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.6 Key System or PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.7 Additional Installation Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.8 Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.2 Connecting the Telephone Company Lines. . . . . . . . . . . . . . . . . . 22

3.2.1 Voice Pro 2 x 6 (FX700A) Configuration . . . . . . . . . . . . . . . . 22

3.2.2 Voice Pro 4 x 8 (FX701A) Configuration . . . . . . . . . . . . . . . . 22

3.2.3 Voice Pro 4 x 12 (FX702A) Configuration . . . . . . . . . . . . . . . 23

3.3 Connecting the Station Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.3.1 Equipment Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.3.2 Key System or PBX Connections . . . . . . . . . . . . . . . . . . . . . . . 24

3.4 Connecting a Computer or Fax Machine . . . . . . . . . . . . . . . . . . . . 24

3.5 Installing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.6 System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.7 Installing an External Music Source . . . . . . . . . . . . . . . . . . . . . . . . 27

3.8 Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3.9 Voice Pro Indicators and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.9.1 Top Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.9.2 Hardware Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4. Programming the Voice Pro System . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.1 Quick Reference Program Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.2 Quick Start: Program Your Voice Pro System . . . . . . . . . . . . . . . . . 30

4.3 Program Your Voice Pro from a Remote

Touch-tone Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.4 Voice Pro System Program Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8

VOICE PRO

Chapter Page

4.5 System Operating Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

4.6 Auto Attendant Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

4.7 Key System or PBX Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4.7.1 Ringing Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4.7.2 Standard Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

5. Using the Voice Pro System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

5.1 To Make a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

5.2 Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

5.3 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

5.4 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

5.5 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

5.6 Door Chime Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

5.7 Fax Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

5.8 Place a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

5.9 Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

5.10 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

5.10.1 How Does Call Screening Work? . . . . . . . . . . . . . . . . . . . . . . 70

5.10.2 Enable/Disable Call Screening (Local) . . . . . . . . . . . . . . . . 71

5.10.3 Enable Call Screening (Remote). . . . . . . . . . . . . . . . . . . . . . 71

5.10.4 Disable Call Screening (Remote) . . . . . . . . . . . . . . . . . . . . . 71

5.11 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

5.11.1 Announced Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

5.11.2 Unannounced Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

5.11.3 Transfer to a Voice Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . 72

5.12 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

5.13 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

5.14 Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

5.14.1 Placing an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

5.14.2 Receiving an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . 75

5.15 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

5.16 Virtual Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

5.17 Two-Way Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

5.18 Access Your Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

5.19 Voice Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

5.20 Program Your Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

5.20.1 Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

5.20.2 Recording Your Personal Greeting . . . . . . . . . . . . . . . . . . . . 86

5.20.3 Programming Message Alert . . . . . . . . . . . . . . . . . . . . . . . . . 86

5.20.4 Disabling Message Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

9

CONTENTS

Chapter Page

5.21 Caller Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

5.21.1 Direct Dialing an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . 88

5.21.2 Accessing the Phone Directory . . . . . . . . . . . . . . . . . . . . . . . 88

5.21.3 Access a Voice Mailbox and Leave a Message. . . . . . . . . . . . 88

5.22 Additional Tips for Using the System . . . . . . . . . . . . . . . . . . . . . . 90

5.22.1 Accessing Telephone Company Features . . . . . . . . . . . . . . . 90

5.22.2 Using the Speed Dial Feature . . . . . . . . . . . . . . . . . . . . . . . . 90

Appendix: Programming Changes Record . . . . . . . . . . . . . . . . . . . . . . . . 91

10

VOICE PRO

Quick Start Guide

Step 1: Remove the contents from the box.

You should have received:

• Voice Pro system

• Power supply (wall-mounted transformer that plugs into an AC outlet)

• This users’ manual

• Double-ended, 7-ft. (2.1-m) line cords ([2] for FX700A, [6] for FX701A and
FX702A)

• 6-in. (15.2-cm) line cords ([2] for FX700A, [4] for FX701A and FX702A)

• Line splitter that plugs into a phone jack ([1] for FX700A, [2] for FX701A
and FX702A)

• Extension splitter that allows a 2-line phone to plug into two extensions on
the Voice Pro ([1] for FX7000A, [2] for FX701A and FX702A)

• (1) 6-ft. (1.8-m) double-ended 3.5-mm music cord

• (1) template to wallmount the Voice Pro

Step 2: Power on the Voice Pro.

a. Place the Voice Pro on the desk or (using the wallmount template) mount

the Voice Pro on the wall.

b. Plug the power supply into an AC outlet. Connect the male connector to the

power jack on the rear of the Voice Pro system (see Figure Q-1).

c. After connecting the power supply, the red power LED should light, and the

green LED should flash.

11

QUICK START GUIDE

Figure Q-1. Powering up the Voice Pro.

Step 3: Connect one-line telephones to the Voice Pro.

The Voice Pro system supports up to six telephone extensions.

Single- (one-) line telephones plug directly into the desired jack on the Voice Pro
(see Figure Q-2).

As many as six devices may be connected. Devices may inlude corded or cordless
phones, fax machines, or even credit-card machines.

Figure Q-2. Connecting a one-line telephone to the Voice Pro.

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

12

VOICE PRO

Step 4: Connect two-line telephones to the Voice Pro.

If you are connecting a two-line telephone to the Voice Pro, follow these steps:

a. If your two-line telephone has one jack on the back of the telephone, connect

a line cord to the rear of the telephone. Connect the other end of the line
cord to the splitter.

Use the two 6-inch (15.2-cm) line cords to connect to the splitter, and then to the
desired extensions of the Voice Pro (see Figure Q-3).

b. If your two-line telephone has two jacks on the back of the telephone,

connect two line cords from the telephone to the desired extension jacks on
the Voice Pro (see Figure Q-4).

Figure Q-3. Connecting two-line telephones with one jack to the Voice Pro.

Figure Q-4. Connecting the two-line telephone

with two jacks to the Voice Pro.

L1/L2

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

L1/L2 L2

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

13

QUICK START GUIDE

Step 5: Connect four-line telephones to the Voice Pro 4 x 8 and 4 x 12
(FX701A and FX702A).

Connect both line cords from your phone to the line splitters as shown in Figure
Q-5. Then, using the four 6-inch (15.2-cm) cords included, connect them from the
splitters to the desired extensions on the Voice Pro.

NOTE

If you have a Voice Pro 2 x 6 (FX700A), skip this step.

Figure Q-5. Connecting four-line telephones to the Voice Pro.

Step 6: Connect telephone lines to the Voice Pro.

The Voice Pro can support two (FX700A) or four (FX701A and FX702A)
incoming telephone lines.

If you are attaching two incoming telephone lines to your Voice Pro, follow one of
the next three diagrams, depending on the configuration of your telephone jacks.

L1/L2 L3/L4

Power

ST 15 ST 14 ST 13 ST 12 ST 11 ST 10

RS 232

CO 3 CO 4ST 21 ST 20 ST 19 ST 18 ST 17 ST 16 CO 1 CO 2

Music

14

VOICE PRO

Figure Q-6. Connecting two telephone lines to the Voice Pro, example 1.

Figure Q-7. Connecting two telephone lines to the Voice Pro, example 2.

Figure Q-8. Connecting two telephone lines to the Voice Pro, example 3.

If you have a FX701A or FX702A, you can attach up to four incoming lines (twice
those shown in the diagrams) to the system.

L1

L2

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

L2 L1

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

L1/L2

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

15

QUICK START GUIDE

Step 7: Connect a music source.

Use the included 6-ft. (1.8-m) cable with 3.5-mm headphone jacks at each end to
connect a music source to the Voice Pro. Connect one end of the cable to the
music jack on the Voice Pro and the other end to the music source (radio, CD
player, etc.).

Figure Q-9. Connecting a music source to the Voice Pro.

Step 8: Program the Voice Pro.

1. Connect the telephone lines and install the telephone extensions before
programming the Voice Pro.

2. From any station, lift the receiver and press the # key. You will hear the
automated voice say “Welcome to Voice Pro.”

3. Enter the 4-digit default password (the default password is 1234), then enter
the # key.

4. Program the lines installed (press 2, then the # key).

a. If one line is installed, press 1, then the # key).

b. If two lines are installed, press 1, then 2, then the # key.

5. Set the clock.

While still in programming mode, press 1, then 9, then the # key.

Enter the hour, for example, 8 or 12—followed by the # key.

Enter the minute (2 digits; for example, 05 or 36) followed by the # key.

Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1

16

VOICE PRO

Enter 1 for AM or 2 for PM. Press the # key.

6. Set the date.

While still in programming mode, press 20 followed by the # key.

Enter the month (one or two digits; for example, press 3 for March, 11 for
November) followed by the # key.

Enter the day of the month (1–31) followed by the # key.

Enter the year (for example, 00 for 2000) followed by the # key.

Enter the number for the day of the week followed by the # key. (1 for
Monday, 2 for Tuesday, 3 for Wednesday, 4 for Thursday, 5 for Friday, 6 for
Saturday or 7 for Sunday).

7. Record the main greeting (the recording that plays when someone calls, also
known as the auto-attendant).

While still in programming mode, press 21 followed by the # key. Begin your
greeting after the tone.

A sample greeting might sound like this: “Thank you for calling ABC company. If you
know your party’s extension number, you may press it at any time, or press 0 to speak to
the operator. Thanks again for calling!”

When you are finished recording, press the # key.

8. To exit programming mode, press **. Refer to the Chapter 4 for additional
programming options.

17

CHAPTER 1: Specifications

1. Specifications

Interface—Public Switched Telephone Network (PSTN)

Line Type—2-wire analog dialup

Operation—Full duplex

Indicators—(3) LEDs: Power, In-Use, Full

Connectors—FX700A: (6) RJ-11 for equipment connections, (2) RJ-11 for line

connections, (1) RJ-11 for software development (not used);
FX701A: (8) RJ--11 for equipment connections, (4) RJ-11 for line connections,
(1) RJ-11 for software development (not used);
FX702A: (12) RJ-11 for equipment connections, (4) RJ-11 for line connections,
(1) RJ-11 for software development (not used)

Power—In: 120 VAC, 60 Hz, 24 amps; Out: 28 VDC, 600 mA

Size—FX700A: 2.3"H x 8.7"W x 9.9"D (5.8 x 22.1 x 25.1 cm);

FX701A, FX702A: 1.9"H x 7"W x 11.7"D (4.8 x 17.8 x 29.7 cm)

Weight—FX700A: 2.5 lb. (1.1 kg); FX701A, FX702A: 4 lb. (1.8 kg)

18

VOICE PRO

2. Introduction

2.1 Overview

The Voice Pro combines a voice-mail system and a digital hybrid telephone switch.
This means that you can use the Voice Pro as a standalone system or ahead of any
existing PBX or key telephone system.

Your Voice Pro system is designed for the small-office/home-office customer.
Included in your Voice Pro system are features normally found on a larger and
more expensive PBX and voice-mail system designed for medium to large-size
businesses.

The Voice Pro’s custom-designed features make it a snap to install and use. With
the touch of a key, all of the advanced features are literally at your fingertips.

With simple programming, you have access to:

• call screening,

• pager notification,

• message waiting and retrieval,

• intercom,

• conference,

• auto-attendant,

• and much more!

NOTE

To obtain the full benefits from your Voice Pro system, please read
through the installation and operating instructions, and keep them
handy for future reference.

2.2 Preparing for Installation

Before installing your Voice Pro system, you must have all of the necessary tools
and equipment on hand. You will need your Voice Pro system, the power supply
(included), and the telephones you want to install. (Fax machines and computers
can also be installed.)

19

CHAPTER 2: Introduction

2.3 Power Supply

A 120-VAC power supply is provided. We strongly recommend that you install a
surge protector at the dedicated outlet for the Voice Pro. This will protect the
system from a sudden increase in voltage (for example, during a thunderstorm).

Figure 2-1. Power-supply configuration.

2.4 Telephone Company (CO) Lines

The Voice Pro systems are equipped to handle up to four outside lines.

2.5 Telephone Extensions

• The Voice Pro 2 x 6 (FX700A) supports up to six extensions (station numbers
10–15).

• The Voice Pro 4 x 8 (FX701A) supports up to eight extensions (station
numbers 10–17).

• The Voice Pro 4 x 12 (FX702A) supports up to twelve extensions (station
numbers 10–21).

• All Voice Pro systems are designed to work with most off-the-shelf telephone
sets, fax machines, computers, and cordless telephones.

NOTES

Each station port has a 24-VDC talk battery and 80 V RMS @ 0.4 A/20 Hz
ringing.

Some KSU-less telephone-system phones may not be compatible with
the Voice Pro.

Recommended power supply configuration

Power

supply unit

To VP Unit

Surge

protector

120 Volts

20

VOICE PRO

2.6 Key System or PBX

• The Voice Pro 2 x 6 (FX700A) can be installed ahead of any key or PBX system
or standalone.

• The Voice Pro 4 x 8 or 4 x 12 (FX701A or FX702A) may also be installed
ahead of any key system or PBX. You will receive optimum benefits using the
FX701A or FX702A as a standalone PBX/voice-mail system.

2.7 Additional Installation Items

• A dedicated 120-VAC outlet or extension-cord jack must be located within
6 feet (1.8 m) of the Voice Pro, and within 25 feet (7.6 m) of the line
connections. If you need additional distance, contact your telephone company
to have the lines reinstalled for easier access to your Voice Pro.

• Standard telephone cables with RJ-11 plugs on each end are required for the
extension telephones. These cables will most likely be included with your
telephone sets.

2.8 Optional Equipment

• Music on hold: You can connect a radio or other music source to the system to
provide music to callers on hold.

WARNING

DO NOT plug the music source into an extension port on the rear of the
Voice Pro unit. This will permanently damage the Voice Pro.

• Door chime box: You can install a separate door chime box so that you can
communicate through a station connected to your Voice Pro with a guest
ringing your doorbell. We recommend that a professional telecommunication
vendor install hardware for the door chime box.

21

CHAPTER 3: Installation

3. Installation

3.1 Overview

You can begin using your Voice Pro system in just minutes by following these four
easy steps.

1. Connect the telephone company lines to the Voice Pro’s rear panel.

2. Connect your telephones and other equipment to the extension ports.

3. Install the power supply to the Voice Pro.

4. Install an external music source (optional).

NOTE

Installation procedures for all Voice Pro models are the same. The
FX701A has two additional station ports, and the FX702A has six
additional station ports for added telephones or other equipment. The
FX701A and FX702A both have two additional telephone line jacks as
well.

Depending upon the unit you purchased, you can have anywhere from 1 to 4
incoming lines. The available Voice Pro systems are described in Table 3-1.

Table 3-1. Available Voice Pro systems

System Telephone Message Valid Number of
Model Co./Station Length Station Mailboxes

Lines Options Number

(hours)

FX700A 2 x 6 2, 4, 8 10–15 85

FX701A 4 x 8 2, 4, 8 10–17 85

FX702A 4 x 12 2, 4, 8 10–21 85

22

VOICE PRO

3.2 Connecting the Telephone Company Lines

3.2.1 V

OICEPRO2 X

6 (FX700A) C

ONFIGURATION

Figure 3-1. Voice Pro 2 x 6 configuration.

3.2.2 V

OICEPRO4 X

8 (FX701A) C

ONFIGURATION

Figure 3-2. Voice Pro 4 x 8 configuration.

Voice Pro 2 x 6 Rear Panel

Voice Pro 4 x 8 Rear Panel

Voice Pro

1.

into the connector on the VP unit marked
Line 1.

2.

company jack, which is to be Line 1.

3.

Voice Pro-206 Series Rear Panel

Ext13

Ext14Ext15

Ext12

Ext11 Ext10

Reset

Music

RS232

Plug one end of a modular line cord

Plug the other end into the telephone

Repeat Steps 1 & 2 for Line 2.

Voice Pro-408 Series Rear Panel

Ext16

Ext15 Ext14

Ext17

Ext12

Ext11 Ext10

Ext13

Reset

Pwr

Music

Line 2 Line 1

RS232

Pwr

Line 4 Line 3

Line 1

Line 2

Line 2 Line 1

Voice Pro

1.

Plug one end of a modular line cord
into the connector on the VP unit marked
Line 1.

2.

Plug the other end into the telephone
company jack, which is to be Line 1.

3.

Repeat Steps 1 & 2 for Lines 2
through 4.

Line 4

Line 3

Line 2

Line 1

23

CHAPTER 3: Installation

3.2.3 V

OICEPRO4 X

12 (FX702A) C

ONFIGURATION

Figure 3-3. Voice Pro 4 x 12 configuration.

WARNING

DO NOT connect a telephone line to a station port. This will cause
permanent damage to the Voice Pro.

NOTE

Installation procedures for all Voice Pro models are the same. The
FX701A and FX702A have two additional telephone lines.

3.3 Connecting the Station Ports

3.3.1 E

QUIPMENTCONNECTIONS

Figure 3-4. Equipment connections.

Voice Pro 4 x 12 Rear Panel

Voice Pro 2 x 6 Rear Panel

1.

into the connector on the VP unit marked
Line 1.

2.

company jack, which is to be Line 1.

3.

through 4.

Voice Pro-412 Series Rear Panel

Ext19Ext

Ext

17

18

Ext

21

Voice Pro

Ext
20

Ext15Ext

Ext
16

Ext

Ext

13

14

12

Plug one end of a modular line cord

Plug the other end into the telephone

Repeat Steps 1 & 2 for Lines 2

Ext11Ext

Reset

Music

Pwr

RS232

10

Line 4

Line 3

Line 2

Line 1

Line 4 Line 3

Line 2 Line 1

Voice Pro-206 Series Rear Panel

Ext13

Ext14Ext15

Ext11 Ext10

Ext12

Reset

Music

Pwr

RS232

Line 2 Line 1

Voice Pro

Insert the ends of the station phone
jacks into Extensions 10 through 15 on
the rear panel of the VP unit.

Note:

You can plug in your phone, fax

and computer lines.

Operator Station

24

VOICE PRO

3.3.2 KEYS

YSTEM OR

PBX C

ONNECTIONS

Figure 3-5. Key system or PBX connection.

NOTES

Installation procedures for all models of the Voice Pro are the same. The
FX701A has 4 telephone company lines and 8 stations, and the FX702A
has 4 telephone company lines and 12 stations for additional telephones
and other equipment.

When connecting the stations to the Voice Pro system, make sure that
the second pair (black and yellow wires) on the RJ-11 jack is isolated.
DO NOT connect a telephone or any other device to this pair to avoid
damage to the system.

Do not connect multiple phones to the Voice Pro extension ports.

Use two different Voice Pro station ports for a 2-line phone. Use a 2-line
coupler to couple the two single-line cables to a single 2-line cable if
there is only one “L1+L2” port.

Station #10 is the operator station and cannot be changed. Callers who
dial 0 while in auto-attendant mode will automatically be transferred to
the operator station.

3.4 Connecting a Computer or Fax Machine

You can connect a computer (using a modem) or a fax machine to any one of the
station jacks. If you want to enable automatic fax switching, you must program the
station port for a fax machine.

Refer to the instructions and illustrations in the Quick Start Guide on pages 10
through 16 when connecting a computer or fax machine.

Voice Pro 2 x 6 Rear Panel

Voice Pro-206 Series Rear Panel

Ext12

Ext11 Ext10

Ext13

Ext14Ext15

Insert the CO line jacks from the KSU
or PBX into the VP station ports.

Reset

Music

RS232

Pwr

Line 2 Line 1

Voice Pro

KSU or PBX

CO 1

CO 2

CO 3

CO 4

CO 3

CO 4

25

CHAPTER 3: Installation

NOTE

The RS-232 jack is reserved for software-development use only.

3.5 Installing the Power Supply

Follow the steps listed in Figure 3-6 to install the power supply.

Figure 3-6. Installing a surge protector.

Voice Pro 2 x 6 Rear Panel

1.

Install a surge protector into the outlet or UPS

dedicated to your VP system.

Surge

protector

2.

Plug the DC power cord into the jack labeled PWR, on

the rear of the VP unit.

Voice Pro-206 Series Rear Panel

Ext11 Ext10Ext13

Ext14Ext15

Ext12

120 Volts

Reset

Music

RS232

Pwr

Line 2 Line 1

Voice Pro

Power supply unit

3.

Insert the Power supply unit into the surge protector or

UPS outlet.

Power

supply unit

Surge

protector

26

VOICE PRO

3.6 System Startup

Follow the steps listed in Figure 3-7 to start up the system.

Figure 3-7. Voice Pro top panel.

NOTES

Do not operate the unit during startup.

System startup can take anywhere from 1 to 3 minutes.

If the unit fails during startup, press the Reset button (located on the
rear of the Voice Pro) to reboot the system.

If power is disconnected from the Voice Pro, the FULL light will flash
every 4 seconds until battery power is exhausted, or power is restored
to the unit.

Voice Pro Top Panel

Voice Logic

Voice Pro

PWR In Use Full

1.

When power is supplied to the unit, all lights on the unit will

blink.

2.

The PWR light (red) remains on.

3.

The FULL light (yellow) will blink intermittently while the system

is in testing mode.

4.

Once initialized, the FULL light will go out and Station 10 will

ring 6 times indicating the system is ready for use.

27

CHAPTER 3: Installation

3.7 Installing an External Music Source

Follow the steps listed in Figure 3-8 to install an external music source.

Figure 3-8. Installing an external music source.

NOTE

Output requirement of the music source is no more than 0.7 V, which is
the standard output for headphone jacks.

3.8 Battery Backup

Included with each unit is a 6-VDC battery (located inside the Voice Pro). The
battery provides 6 to 10 hours of backup for memory, system programming, and
messages if the AC power fails. The Voice Pro cannot answer calls when powered
by the battery.

To maintain system integrity, install an uninterruptible power source (UPS).

Voice Pro 2 x 6 Rear Panel

Voice Pro-206 Series Rear Panel

Reset

Music

Pwr

Ext12

Ext11 Ext10

Ext13

Ext14Ext15

Voice Pro

1.

Plug the 3.5 mm. mono phono plug

into the Music jack on the rear panel.

2.

Plug the music source into an outlet,
other than the outlet dedicated to the VP
unit.

RS232

Line 2 Line 1

911224

28

VOICE PRO

3.9 Voice Pro Indicators and Buttons

3.9.1 TOPP

ANELINDICATORS

The top section of Figure 3-9 describes the Voice Pro’s indicators, located on the
top panel.

Figure 3-9. Voice Pro top panel.

3.9.2 H

ARDWARERESETBUTTON

The bottom section of Figure 3-9 describes the functions of the hardware reset
button.

Voice Pro Top Panel Functions

Voice Logic

Remains lit when the memory
in the VP unit is full.
Blinks during self-test mode
when the unit is first turned on.

Voice Pro

PWR In Use Full

Lights up when
power is On.
Dimmed when
power if Off.

Flashes when a telephone or
other device connected to the
unit is in use.

Rear of Voice Pro Unit: Hardware Reset Button Function

Ext13

Ext14Ext15

Voice Pro

Reboots system processor, which:

deletes all voice mail messages and customized greetings, and
returns system program settings (including time , date and
greetings) to their default states.

Ext12

Ext11 Ext10

Reset

Hardware reset

button

Test mode lasts from 1 to 3
minutes.
Blinks rapidly when a message
is being recorded by the
system.
Blinks once every 4 seconds
when powered by the battery.

Music

Pwr

RS232

Line 2 Line 1

29

CHAPTER 4: Programming the Voice Pro System

4. Programming the Voice Pro
System

The Voice Pro has been designed with voice prompts that make programming The
Voice Pro system quick and easy. You can program your system without using this
manual; however, we strongly recommend that you follow this programming guide
to ensure that the system is optimally programmed to comply with your needs.

4.1 Quick Reference Program Guide

Use the table below to quickly locate a program and its corresponding number.
Detailed instructions follow.

Table 4-1. Program guide

Program Number Program Name

1 System Password

2 CO Lines Installed

3 CO Line Access

4 CO Line Ring Assignment

5 Door Ring Assignment

6 Door Port Assignment

7 Fax Assignment

8 Hold Recall Timeout

9 Prime Line Select

10 Voice Message Length

11 Greeting Length

12 Night Mode Time Set

13 Invalid entry

14 Ring No Answer Timeout

15 Invalid entry

16 Call Forwarding

17 Remote Call Screen

18 Extension Call Screen

19 Time Set

20 Date Set

21 Record Main Greeting

CO=Central Office