Black Box EME144A-R2 User Manual
ServSensor V4E Lite
Use this intelligent environmental monitoring
device to identify problems before they disrupt
your equipment.
Features an embedded Web server and Linux operating system.
EME144A-R2
EME 144A -R2
Customer
Support
Information
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) •
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 •
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 •
Web site: www.blackbox.com • E-mail: info@blackbox.com
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Trademarks Used in this Manual
Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Bluetooth is a registered trademark of Bluetooth Sig, Inc.
Unicenter is a registered trademark of Computer Associates Think, Inc.
SiteScope is a registered trademark of Freshwater Software, Inc.
HP and OpenView are registered trademarks of Hewlett-Packard Company.
IBM and Tivoli are registered trademarks of International Business Machines Corporation.
WhatsUp is a registered trademark of Ipswitch, Inc.
Linux is a registered trademark of Linus Torvalds.
MS-DOS is a registered trademark of Microsoft Corporation.
Denika and WebNM are registered trademarks of Plixer International, Inc.
Big Brother is a registered trademark of Quest Software, Inc.
MRTG is a registered trademark of Rand Investments, Inc.
Modbus is a registered trademark of Schneider Automation, Inc.
Somix is a registered trademark of Somix Technologies, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support at 724-746-5500
or go to blackbox.com and click on “Talk to Black Box.”
You’ll be live with one of our technical experts in less than 30 seconds.
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FCC and IC RFI Statements
Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause inter ference to radio communication. It has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emis sion from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
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NOM Statement
Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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Table of Contents
Table of Contents
1. Specifications .......................................................................................................................................................................................... 6
2. Overview ............................................................................................................................................................................................ 7
2.1 Introduction .................................................................................................................................................................................... 7
2.2 What‘s Included .............................................................................................................................................................................. 7
2.3 Hardware Description ..................................................................................................................................................................... 8
2.3.1 Front Panel ........................................................................................................................................................................... 8
2.3.2 Back Panel ............................................................................................................................................................................ 9
3. Installation ...........................................................................................................................................................................................10
3.1 Setting the IP Address ....................................................................................................................................................................10
3.2 Testing the New IP Address with the “Ping” Command .................................................................................................................12
3.3 Firmware Upgrade .........................................................................................................................................................................14
3.4 Multiusers and Groups Setup .........................................................................................................................................................17
3.4.1 Group Setup........................................................................................................................................................................17
3.4.2 User Setup ..........................................................................................................................................................................19
3.5 Services and Security .....................................................................................................................................................................21
3.5.1 Active Services Application (Disabling).................................................................................................................................21
3.5.2 Closing or Changing Ports Disabling HTTP and Enabling HTTPS .......................................................................................... 22
3.5.3 The SNMPv3 SSL Security Feature ....................................................................................................................................... 23
3.5.4 Active Security ................................................................................................................................................................... 24
3.5.5 The NAC or Network Access Control Security Feature ........................................................................................................ 25
3.6 Setting Up a Sensor ...................................................................................................................................................................... 25
3.6.1 Notification Thresholds ....................................................................................................................................................... 27
3.6.2 Advanced Sensor Settings .................................................................................................................................................. 29
3.7 Using an Internal Mic as a Sound Detection Sensor ....................................................................................................................... 37
3.8 Expansion Ports ............................................................................................................................................................................ 40
4. Notifications .......................................................................................................................................................................................... 43
4.1 Adding a Notification .................................................................................................................................................................... 43
4.2 SNMP Trap .................................................................................................................................................................................... 44
4.3 E-mail .......................................................................................................................................................................................... 48
4.4 SMS Notification ........................................................................................................................................................................... 53
5. Mapping .......................................................................................................................................................................................... 59
5.1 Adding a Map .............................................................................................................................................................................. 59
5.2 Monitoring via the Map Interface .................................................................................................................................................. 63
6. Filters .......................................................................................................................................................................................... 64
6.1 Sensor Filters ................................................................................................................................................................................ 64
6.2 Syslog Filters ................................................................................................................................................................................. 66
7. Making the ServSensor Visible to the Internet ....................................................................................................................................... 69
8. Frequently Asked Questions (FAQs) ....................................................................................................................................................... 70
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Chapter 1: Specifications
1. Specifications
Audio — Sampling rate: 8 kHz
Certifications — AdRem NetCrunch, Quest Software–Big Brother®, Castle Rock, HP® OpenView®, IBM® Tivoli®, LoriotPro,
Logalot, MRTG®, SiteScope®, Somix®—WebNM® and Denika®, WhatsUp® Gold, Computer Associates Unicenter® TNG
Components — Manufactured using highly integrated, low-power surface-mount technology to ensure long-term reliability
Configuration — Via Web browser (HTTP/HTTPS)
Expandable Modules — EME1X8: 8-port intelligent sensors module;
EME1DC16: 16-port dry-contacts modules
Mean Time Between Failures (MTBF) — 400,000 hours
Memory — 128 MB SDRAM, 128 MB NVRAM
Network Interface — (1) 10/100BASE-T Ethernet RJ-45
Operating System — Embedded Linux
Processor — iMX25 CPU
Protocols Supported (Client) — DHCP, DNS, SMTP, (5) NTP, SNMP
Connectors — Inputs: (8) RJ-45 for connecting sensors; (2) RJ-45 expansion ports; (1) USB Version 1.1 Type A; (1) 2.5" jack
for analog audio; (1) RS-485 2-pin terminal box (used for Modbus
Output: (1) 2.5" jack for analog audio; (1) 2.5" jack for microphone
Temperature Tolerance — Operating: 32 to 131° F (0 to +55° C)
Humidity — 20 to 80%, noncondensing
Altitude — 0 to 9842 ft. (0 to 300 m)
Indicators — (19) LEDs: (1) Power, (1) Link, (1) Activity, (8) Status, (8) On-line
Power — Input: 100–240 VAC, 47-63 Hz external power supply;
Output: 7.0–9 VDC, 3 amps;
Consumption: 5.025 watts, 0.670 amps
Size — 1.8"H x 8.5"W x 5.4"D (4.6 x 21.6 x 13.7 cm)
Weight — 1.7 lb. (0.8 kg)
®
);
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Chapter 2: Overview
2. Overview
2.1 Introduction
Used for environmental monitoring, the ServSensor V4E Lite identifies problems before they lead to business disruptions. This
high-speed, accurate, intelligent monitoring device features a completely embedded host and Linux® operating system.
2.2 What’s Included
Your package should contain the following items. If anything is missing or damaged, contact Black Box Technical Support at
724-746 -5500.
• (1) ServSensor V4E Lite unit
• (1) 5-ft. crossover cable
• (1) 5-ft. straight-pinned cable
• (2) rackmounting brackets
• (1) power adapter
• (1) power cord
• (1) temperature/humidity sensor (EME1TH2-005) with RJ-45 to RJ-45 cable
• (4) terminal blocks (installed)
• (1) CD-ROM containing this user’s manual and Help files
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Chapter 2: Overview
2.3 Hardware Description
Figure 2-1 illustrates the ServSensor’s front panel. Table 2-1 describes its components.
2.3.1 Front Panel
3
1 2 5
Number Component Description
1 Power LED When the unit is powered on, the power LED will be lit continuously. If the
2 Link LED The Link LED indicates network connectivity. It lights when a network is
4
Table 2-1. Front-panel components.
6 7
Figure 2-1. Front panel.
power LED is flashing, there is a problem with the CPU. Contact Technical
Support at 724-746-5500 or info@blackbox.com.
connected to the ServSensor V4E Lite.
3 Mic The mic is a small hole for access to the internal microphone. Use it as a
sound sensor (or use an external mic).
4 SD card slot SD card (not included) installs here.
5 Activity LED The Activity LED flashes when network traffic is sent to or received by the
ServSensor V4E Lite.
6 Status/Online LEDs 1–8 The Status/Online LEDs are numbered 1–8. They indicate the connectivity
status of the sensors connected to each port. You can also use these LEDs to
indicate system status during various operations.
Additionally, the LEDs can indicate the progress of an upgrade. The red LEDs
move from left to right to indicate activity, and all the green LEDs indicate
overall progress of the upgrade. When all the red lights are off and the green
are on, the upgrade/recovery process is complete.
These lights also indicate if the unit is operating in safe mode. This is when
the unit loads the operating system (OS) with a minimal set of drivers. If your
device enters safe mode after rebooting, contact Black Box Technical Support
at 724-746-5500 or info@blackbox.com.
The unit may enter recovery mode if a firmware upgrade is incomplete. In this
case, the unit displays a continuously lit row of red LEDs. If this happens,
contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.
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Chapter 2: Overview
Table 2-1 (Continued) . Front panel components.
Number Component Description
7 Expansion ports E1–E2 Use the two expansion ports numbered E1–E2 to connect the 8-port
expansion module (EME1X8) and/or the 16 dry-contact expansion module
(EME1DC16).
2.3.2 Back Panel
Figure 2-2 shows the ServSensor’s back panel. Table 2-2 describes its components.
10 11 12 13 14 15 16 17
8 9
Figure 2-2. Back panel.
Table 2-2. Back panel components.
Number Component Description
8 (8) RJ-45 connectors Use these ports to connect Intelligent Sensors to the ServSensor V4E Lite.
9 Barrel connector This is a 7.5V DC plug. Connect a 7.0–9.0-V, 2.5-A power supply (included).
10 Mic out connector Connect an external microphone for voice modem applications.
11 Audio in Connect an external microphone.
12 Audio out Connect the output for external speakers.
13 USB Type A port Use the USB 1.1 port to connect a USB GBarPRS/GSM compatible modem,
a USB Wi-Fi dongle, or a USB Bluetooth® dongle.
14 2-pin terminal block (RS-485 port) The ServSensor V4E Lite supports Modbus master or slave.
15 RJ-45 10/100 network port Use this RJ-45 port to connect your ServSensor V4E Lite to the network.
16 Reset Press this button to reset the ServSensor V4E Lite.
17 EXT GND Use the EXT. GND connector to externally ground the unit.
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Chapter 3: Installation
3. Installation
3.1 Setting Up the IP Address
The ServSensor V4E Lite is shipped with the default IP address of 192.168.0.100. Follow the steps listed below to change this IP
address to fit your own network configuration.
Before starting, make sure you have these items:
• (1) RJ-45 male CAT5 crossover cable
• (1) PC with Ethernet card or LAN socket
• (1) Power socket for the unit to connect to
To set up the IP address:
1. Connect the ServSensor V4E Lite via its Ethernet port to your computer’s Ethernet port with a CAT5 crossover cable.
2. Open a Web browser and type the default IP address (as in Figure 3-1), then press the Enter key.
Figure 3-1. Google Web Browser screen.
NOTE: In some cases, your computer might not be able to connect to this default IP address. In this situation, you will need to
change the IP address of your PC. See the instructions above.
3. After you press the Enter key in Step 2, Figure 3-2 appears. The default password for Admin is “public.” Change the password
to make your unit secure.
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Figure 3-2. User Type /Password screen.
4. Next, the home page will be displayed. It looks similar to the screen shown in Figure 3-3.
Chapter 3: Installation
Figure 3-3. Settings tab.
5. Click on the “Settings” tab, then click on “Ethernet network” from the list on the left frame of the page. See Figure 3-4.
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Chapter 3: Installation
Figure 3-4. Ethernet Network screen.
To change the IP address of the ServSensor V4E Lite:
1. Select Ethernet network.
2. Input the new IP address.
3. Click the “Save” button.
3.2 Testing the New IP Address with the “Ping” Command
Once you assign the new IP address, use the “ping” command to test the ServSensor V4E Lite. You can also use this command as
a diagnostic tool to check whether your unit is connected to the network. See Figure 3-5.
1. Click “Start.”
2. Click “Run.”
3. Type “ping (IP address that the user entered),” and press Enter. An example IP address (10.1.5.206) is shown in Figure 3-5.
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Chapter 3: Installation
Figure 3-5. Ping Command screen.
4. After you press the “Enter” key, an MS-DOS® prompt window showing the test results appears (see Figure 3-6). If you get a
message saying “request timed out,” either the IP address is incorrect or a ServSensor V4E Lite is not connected to the
network.
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Figure 3-6. MS-DOS window.
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Chapter 3: Installation
3.3 Firmware Upgrade
Make sure you are running the latest firmware. Please contact Black Box Technical Support at 724-746-5500 or
info@blackbox.com for the latest firmware.
NOTE: This manual refers to the Default IP address, 192.168.0.100. Substitute this for your own IP address if you have changed
the default IP address.
This tutorial gives you the information you need to upgrade the firmware.
To get to the tutorial’s starting point:
• Log in as administrator.
• Click the “Settings” tab.
Figure 3-7. Settings tab.
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Chapter 3: Installation
Figure 3-8. System Administrator, System Maintenance screen.
1. Click “System Administrator” and then “System Maintenance.”
2. Click “Upgrade.”
3. The popup screen shown in Figure 3-9 appears.
Figure 3-9. Reboot prompt.
4. Click “OK.” The unit will reboot in Safe Mode. Then you will be redirected to the Safe Mode Web-based interface. This can
take some time, so please be patient. The page will display the message shown in Figure 3-10 when rebooting.
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Figure 3-10. Firmware Upgrade Rebooting screen.
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Chapter 3: Installation
5. After the ServSensor reboots, the page shown in Figure 3-11 appears. Click “Browse” and navigate to the firmware file
you downloaded, then click “Upgrade.”
Figure 3-11. Upgrade button.
6. During the process, you will see the messages shown in Figure 3-12.
Figure 3-12. Upgrade Status screen.
7. The unit will then reboot. The process is complete when the LEDs are back to their “normal” status.
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Chapter 3: Installation
3.4 Multi-users and Groups Setup
3.4.1 Group Setup
1. Log in to the ServSensor V4E Lite with the Administrator password. The default will be “public” if you have not changed this
yet.
2. Click on the Settings page, then System Adminstrator, then User & Group Management as shown in Figure 3-13.
NOTE: The following screen diagrams may appear small and hard to read. Please use the zoom feature in your PDF reader
program to increase the size of the page to better view these screen diagrams.
Figure 3-13. Group Setup screen.
3. Click on the “Go to Group Setup” link that will take you to the Groups page shown in Figure 3-14.
Figure 3-14. Groups page.
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Chapter 3: Installation
4. Click on the “Add” button to add your groups as shown in Figure 3-14.
Figure 3-15. User & Group Management screen.
5. Enter your group name. For example, we have added a group called “System Guest” and entered our description.
6. Check the objects with the Web interface that this group will be able to Modify and View. Then, click the “Finish” button to
save your group. (See Figure 3-15.)
Figure 3-16. System Guest group added.
7. The new group “System Guest” has been added to our group list as shown in Figure 3-16.
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Figure 3-17. User & Group Management screen.
Chapter 3: Installation
8. If you want to modify your group settings, click on the group you want to modify. Then click on the “Properties” button as
shown in Figure 3-17.
3.4.2 User Setup
1. Click on the “Users” tab and then click the “Add” button to add the new users to your groups as shown in Figure 3-18.
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Figure 3-18. User Setup screen.
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Chapter 3: Installation
2. Enter your user details as shown in Figure 3-19. In our example, we have entered Bob Smith as your Guest into our “System
Guest” group. We have also added the option so that this user cannot change his login password. After adding your users for
each group, click the “Finish” button to save each user.
Figure 3-19. Enter user details.
3. The new user has been entered into our list of users.
Figure 3-20. User list.
4. To modify a user’s setting, click on the user to select it, then click the “Properities” button as shown in Figure 3-21.
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FIgure 3-21. Properties button.
Chapter 3: Installation
3.5 Services and Security
3.5.1 Active Services Application (Disabling)
Figure 3-22. Services and Security screen.
You can enable or disable the Nagios, Secure Shell, and Telnet applications running on the unit to make it more secure.
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Chapter 3: Installation
3.5.2 Closing or Changing Ports Disabling HTTP and Enabling HTTPS
Figure 3-23. Active services.
You can also close or change the ports used to access the unit’s Web interface, disable HTTP, and enable HTTPS only.
The “s” at the conclusion of HTTPS stands for secure. The SSL/TLS connection type is used primarily for high-value sites or
“pages,” to make it more likely to be unreadable to someone at the end points.
The traffic between client and the ServSensor V4E Lite is not cached along the various units as it moves across the Internet, so it
can’t be accessed by someone after the connection is terminated.
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3.5.3 The SNMPv3 SSL Security Feature
Chapter 3: Installation
Figure 3-24. Add Key screen.
Use the SNMPv3 SSL (Secure Sockets Layer), which is the standard security technology for establishing the encrypted link betwen
the ServSensor and the Web browser. The link ensures that all data passed between the ServSensor and the browser remains
private and integral.
SNMPv3 provides important security features:
• Confidentiality—Encrypts packets to prevent snooping by an unauthorized source.
• Integrity—Message integrity to ensure that a packet has not been tampered with in transmit.
• Authentication—To verify that the message is from a valid source.
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Figure 3-25. Select SSL Key screen.
3.5.4 Active Security
In the active security section, you can enable users who are logged into the unit’s Web interface to “Acknowledge” alarms, which
is normally reserved only for the Administrator.
When the unit boots up, it will announce the IP address that it has been configured with. As an added security feature, this
announcement can be disabled so that the IP address remains unknown.
Figure 3-26. Active Security screen.
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