Black Box Call Center Headsets User Manual

Get professional performance,

hands-free comfort, and superior sound quality

with Call Center Headsets.

Get professional performance,

hands-free comfort, and superior sound quality

with Call Center Headsets.

Call Center Headsets

© 2007. All rights reserved. Black Box Corporation.

FREE 24-hour Tech Support: 724-746-5500

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FEATURES

• Noise-canceling microphone
eliminates interference.

• Foam ear cushions provide extra
comfort. The Traditional In-the-Ear
model offers users a choice of foam
or latex ear tiplets.

• Flexible boom for swinging the
microphone away from your face.

• Comfortable clothing clip prevents
headset from dislodging.

OVERVIEW

A headset is a headset is a headset, right? Wrong! When
you’re using a headset all day, every day in a noisy call center,
not just any headset will do. Call Center Headsets offer all-day
comfort, noise-canceling microphones, and deliver quality
sound to either one or both ears.

Each Call Center Headset has a sturdy, lightweight design.
Monaural models leave one ear free so you can carry on
conversations with your coworkers. For especially noisy
environments, choose a binaural model—it covers both
ears—for staying focused on your customers.

In addition to crystal-clear sound quality and reliable
performance, these headsets also provide the utmost
in comfort with self-positioning ball-joint receivers that
automatically align to the curve of your head; soft, padded
ear cushions; and quality pivoting speakers.

Several headset models are available:

• Elite Monaural and Binaural Headsets (HS110A-R2, HS111A)

have BroadBass speakers for great sound quality. And a
click-stop headband and pillow-soft ear cushions guarantee
that this headset will have a secure fit.
Elite headsets include a virtually indestructible DuraFlex

™

cable and mic boom. The Binaural model also includes a
maintenance kit (ear pads, mouthpiece cover , and cleaner).

• Flexible-Boom Call Center Headsets (HS112A –HS113A)

feature a flexible, swing-away microphone boom that’s
easy to adjust. Simply bend the boom until the microphone

is in the correct position. Or you can easily swing the
microphone out of the way if you want to take a sip of
coffee while you’re on the phone. Plus, these headsets are
comfort-able enough to wear all day. Both models include
a maintenance kit.

• If you’re looking for the most headset for the least
amount of money, consider a Genie Headset (HS115A).
This durable, comfortable, professional-quality headset
has ergonomically correct, contoured speakers and soft
ear cushions. A click-stop headband makes sure the headset
stays comfortably in place. And the cable and boom feature
superior RF suppression and shielding for the clearest
possible signals.

• The Traditional In-the-Ear Headset (HS116A) offers a hinged
ear capsule, a flexible microphone boom, and superior
echo-canceling technology. This model includes latex or
foam ear tiplets in three sizes.

• The Call Center Combo Headset (HS117A) can switch
between handset and headset with the flip of a switch.
And because it has an amplifier built into the headset, you
don’t need an amplifier on your desk. Volume control and
mute buttons are included on the headset. And a quick
disconnect feature lets you release the headset unit from
the switch without disconnecting your call. The headset’s
universal telephone interface makes it compatible with
most domestically available phone systems.

TECH SPECS

HS110A-R2, HS111A:

Automatic Gain Control (AGC) —

-41 dBV with 1-kHz input

Compliance — Registered to UL®

1459; FCC Part 68 registered;
OSHA Part 1910 subpart S; CSA
C22.2 No. 225-M90

Current Consumption —

<200 µa @ 1.5 VDC

Distortion — Less than 5%
Frequency Response — Transmit

and Receive: 300 to 3000 Hz

Input Impedance — 300 ohms
Microphone — Noise-canceling

electret

Operating Voltage —

1.5 to 10 VDC Receive

Output (Maximum) —

114 dB spl peak unit

Speaker — Dynamic
Volume Control Range —

18 dB (typical)

HS112A, HS113A:

Automatic Gain Control (AGC) —

Threshold level with amplifier:

-41 dBV with 1-kHz input

Compliance — Registered to UL

1459; FCC Part 68 registered;
OSHA Part 1910 subpart S; CSA
C22.2 No. 225-M90

Current Consumption —

300 µa @ 1.2 VDC

Distortion — Less than 3%
Frequency Response — Transmit

and Receive: 300 to 3300 Hz

Input Impedance —

HS112A: 94 dB spl peak unit;
HS113A: 90 dB spl peak unit

Microphone — Noise-canceling

electret

Operating Voltage —

1.1 to 9 VDC Receive

Speaker — Dynamic
Volume Control Range —

20 dB (typical)

HS115A:

Automatic Gain Control (AGC) —

-41 dBV with 1-kHz input

Compliance — Registered to UL

1459; FCC Part 68 registered;
OSHA Part 1910 subpart S;
CSA C22.2 No. 225-M90

Current Consumption —

<200 µa @ 1.5 VDC

Distortion — Less than 5%
Frequency Response — Transmit

and Receive: 300 to 3000 Hz

Input Impedance — 300 ohms
Output (Maximum) — 114 dB spl

speak unit

Microphone — Noise-canceling

electret

Operating Voltage —

1.5 to 10 VDC

Speaker — Dynamic
Volume Control Range —

18 dB (typical)

HS116A:

Compliance — Registered to UL

1459; FCC Part 68 registered;
OSHA Part 1910 subpart S;
CSA C22.2 No. 225 M-90

Current Consumption — 300 µa

@ 1.2 VDC

Distortion — Less than 3%
Frequency Response — Transmit

and Receive: 300 to 3300 Hz

Microphone — Noise-canceling

electret

Operating Voltage —1.1 to 9 VDC

HS117A:

Compliance — Registered to UL

1459; FCC Part 68 registered

Current Consumption — 10 to 120

mA

Distortion — Less than 5%
Frequency Response — Transmit

and Receive: 300 to 3000 Hz

Microphone — Noise-canceling

electret

Operating Voltage —3V