Chapter 4: Troubleshooting and Maintenance
4. Troubleshooting and Maintenance
Problems/Causes/Solutions
Table 4-1. Problems/Causes/Solutions.
Problems Causes Solutions
Output images in display
appear with ghost.
Incorrect setting on the
display.
Check the display's
setting.
Bad quality cable. Try another high-quality
connection cable.
No output image when switching.
No signal at the input/
output end.
Check with an
oscilloscope or
multimeter to see if
there is a problem at
the input/output end.
Failed or loose connection. Make sure the
connection is good.
The extender is broken. Contact Black Box
Technical Support at
877-877-2269 or info@
blackbox.com.
Cannot control the device by a
PC through the RS-232 port.
Wrong RS-232 communications parameters.
Make sure the RS-232
communication parameters are correct.
The extender is broken. Contact Black Box
Technical Support at
877-877-2269 or info@
blackbox.com.
Static becomes stronger when
connecting the video connectors.
Bad grounding. Check the grounding
and make sure it is connected well.
Cannot control the device via
RS-232/ IR.
The extender is broken. Contact Black Box
Technical Support at
877-877-2269 or info@
blackbox.com.
If your problem persists after you follow the above troubleshooting steps,contact Black
Box Technical Support at 877-877-2269 or info@blackbox.com.