Black Box ACS2009A-R2, ACS2028A-R2, ACS2209A-R2, ACS2228A-R2, ACS4001A-R2 User Manual

ACS2009A-R2, ACS2028A-R2

ACS2209A-R2, ACS2228A-R2
ACS4001A-R2, ACS4022A-R2
ACS4201A-R2, ACS4222A-R2

DVI-D-CatX-KVM-Extender

Single and DualHead

Manual

http://www.blackbox.com

DVI-D CAT X KVM-EXTENDE R

2

Welcome to the DVI-D Cat X KVM-Extender

Family!

Thank you for purchasing an DVI-D Cat X KVM-Extender! We appreciate your business,
and we think you’ll appreciate the many ways that your enhanced RGB Graphic system will
save you money, time, and effort.

That’s because our DVI-D Cat X KVM-Extender is all about breaking away from the
traditional mo del of attaching a new display to DVI graphic source. Using the DVI-D Cat X
KVM-Extender, you can remotely locate monitor, keyboard and mouse up to 140m away
from your CPU.

Wherever long distances are required, e.g. airports, industrial plants, call- centres or in
distributed computer centres, the DVI-D Cat X KVM-Extender is the best way, to solve all
problems in remotely locating your console. 4 different types are available: Singlehead and
Dualhead devices for PS2 keyboard/mouse and Singlehead and Dualhead devices for USB
keyboard/mouse.

This manual will tell you all about your new DVI-D Cat X KVM-Extender, including how to
install, operate, and troubleshoot it. For an introduction to the Converter, see Chapter 2. The
Converter product codes covered in this manual are:

ACS2009A-R2: KVM-Extender Singlehead DVI-D, PS2-Keyboard/Mouse
ACS2209A-R2: KVM-Extender Dualhead DVI-D, PS2-Keyboard/Mouse
ACS4001A-R2: KVM-Extender Singlehead DVI-D, USB-Keyboard/Mouse
ACS4201A-R2: KVM-Extender Dualhead DVI-D, USB-Keyboard/Mouse
ACS2028A-R2: KVM-Extender Singlehead DVI-D, PS2-Keyboard/Mouse +

serial/Audio

ACS2228A-R2: KVM-Extender Dualhead DVI-D, PS2- Keyboard/Mouse +

serial/Audio

ACS4022A-R2: KVM-Extender Singlehead DVI-D, USB-Keyboard/Mouse +

serial/Audio

ACS4222A-R2: KVM-Extender Dualhead DVI-D, USB-Keyboard/Mouse +

serial/Audio

DVI-D CAT X KVM-EXTENDER

3

Copyrights and Trademarks

©2008. All rights reserved. This information may not be reproduced in any manner without
the prior written consent of the manufacturer.

Information in this document is subject to change without notice and the manufacturer shall
not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this material.

All trademark and trade names mentioned in this document are acknowledged to be the
property of their respective owners.

Disclaimer

While every precaution has been taken in the preparation of this manual, the manufacturer
assumes no responsibility for errors or omissions. Neither does the manufacturer assume any
liability for damages resulting from the use of the information contained herein. The
manufacturer reserves the right to change the specifications, functions, or circuitry of the
product without notice.

The manufacturer cannot accept liability for damage due to misuse of the product or due to
any other circumstances outside the manufacturer’s control (whether environmental or
installation related). The manufacturer shall not be responsib le f o r any loss, damage, or injury
arising directly, indirectly, or consequently from the use of this product.

Cautions and Notes

The following symbols are used in this guide:

CAUTION. This indicates an important operating instruction
that should be followed to avoid any potential damage to

hardware or property, loss of data, or personal injury.

NOTE. This indicates important information to help you make the best use of
this product.

DVI-D CAT X KVM-EXTENDE R

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.

DECLARATION OF CONFORMITY

5

EUROPEAN UNION DECLARAT I ON OF CONFO RM I TY

This is to certify that, when installed and used according to the instructions in this
manual, together with the specified cables and the maximum cable len g t h <3m, the
Units:

ACS2009A-R2, ACS2028A-R2, ACS2209A-R2, ACS2228A-R2
ACS4001A-R2, ACS4022A-R2, ACS4201A-R2, ACS4222A-R2

are shielded against the generation of radio interferences in a ccordance with the
application of Council Directive 89/336/EEC as well as these standards:

EN 55022: 1999 Class A
EN 55024: 1999

IEC 61000-4-2: 2001
IEC 61000-4-3: 2001
IEC 61000-4-4: 2001

EN 61000-3-2 2001
EN 61000-3-3 2002

The device wa s tested in a typical configuration with PC.

This equipment has been found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful int erference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interferen ce in which case the user will be required to correct the
interference at his own expense.

DVI-D CAT X KVM-EXTENDE R

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Safety Precautions and Installation Guidelines

To ensure reliable and safe long-term operation, please note the following installation
guidelines:

• Do not use CATx-devices to link between buildings – please use fiber devices.

• Only use in dry, indoor environments.

• If the building has 3-phase AC power, try to ensure that equipment connected to the

Local and Remote units is on the same phase.

• Try not to route a CATx link cable alongside power cables.

• The Remote unit, Local unit and any power supplies can get warm. Do not locate them

in an enclosed space without any airflow.

• Do not place a power supply directly on top of a unit.

• Do not obstruct a unit’s ventilation existing holes.

To safeguard against personal injury and avoid possible
damage to equipment or property, please observe the
following:

• Only use power supplies originally supplied with the
product or manufacturer-approved replacements. Do not
attempt to dismantle or repair any power supply. Do not
use a power supply if it appears to be defective or has a
damaged case.

• Connect all power supplies to grounded outlets. In each
case, ensure that the ground connection is maintained
from the outlet socket through to the power supply’s AC
power input.

• Do not attempt to modify or repair this product, or make
a connection from the CATx link interface (RJ45) to any
other products, especially telecommunications or
network equipment.

CONTENTS

7

Contents

1. Quick Setup 8

2. Overview 9

2.1 Introduction 9

2.2 Glossary 9

2.3 Features 11

2.4 Product Range 12

2.5 Compatibility 13

2.6 How to Use This Guide 14

3. Installation 15

3.1 Package Contents 15

3.2 Interconnection Cable Requirements 17

3.3 System Setup 18

3.4 Diagnostic LEDs 29

4. Service Setup 31

4.1 Setup at the Local Unit 32

4.2 Setup at the Remote Unit 34

5. Troubleshooting 35
Appendix A: Example Applications 39
Appendix B: Rack Mount Options 41
Appendix C: Audio/Serial Support 45
Appendix D: Calling Technical Support 47
Appendix E: Specifications 49
Appendix F: Connectors 51

DVI-D CAT X KVM-EXTENDE R

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1. Quick Setup

This section briefly describes how to install your KVM extender system. Unless you are an
experienced user, we recommend that you follow the full procedures described in the rest of
this manual.

Install system

1. Connect Remote unit to KVM.

2. Connect Local unit to CPU or switch.

3. Connect Local and Remote units with matching interconnection cable
(CATx).

4. Power up the system.

Done

YES

NO

Link LED
illuminated ?

NO

NO

YES

Check p.s.u.’s and connection
to power outlet

Power LED
illuminated?

Check the CATx cable, and
CATx connectors

Check settings of graphic card
or boot CPU

Video OK
LED ?
illuminated ?

YES

OVERVIEW

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2. Overview

2.1 Introduction

A CatX KVM Extender is mainly used, to extend the maximum distance between a CPU
and his Keyboard / Monitor / Mouse considerably. In addition they are bene ficial in
installations in electromagnetic hazardous environments (EMI). Normal Keyboard-/
Monitor-/ Mouse extender cables (and Extender using traditional cables) cannot go so far
and EMI interferences may reduce the maximum distance and/or reliability. Using a
DVI-D Cat X Extender system, these limitations are past. Retain your CPU in a secure
rack cabinet or data center while accessing from a 140m remotely located place.

A basic KVM extension system comprises a Local unit (transmitter) and a Remote unit
(receiver). The Local unit connects directly to the computer (or a KVM switch system) using
the supplied cable(s). The user console (keyboard, mouse and monitor) attaches to the
Remote unit. The Remote and Local units communicate video and data information along the
interconnecting cable. Local units offer dual access, allowing the connection of a second user
console close to the computer.

2.2 Glossary

The following terms are used in this guide:

CATx

Any Category 5, 5e, 6 or higher cable, solid wires type AWG24.
Although flexible AWG27/7 cables can be used too, the length of
flexible cables count twice in the calculation of the total distance.

KVM

Keyboard, Video and Mouse.

Console

Keyboard, Mouse and Monitor

Dual Access

A system allowing connection of Local and Remote user consoles.

Singlehead

An extender system that supports one monitor + Keyboard/Mouse

Dualhead

An extender system that supports two monitors + Keyboard/Mouse

DVI

Digital Video standard, installed by Digital Display Working Group
(www.ddwg.org

) R, G, B, CLOCK in a data stream with up to

3x 1,6 Gbit/sec. Signals are TMDS Level.

PSU

The desktop power supply connected to the Local/Remote unit.

HID

Human Interface Devices are units, which ar e used for human access
to the CPU. They are a USB-device class of its own (e.g. Memory
Devices etc.). Besides of keyboard and mouse also touchscreen, light
pen, fingerprint sensor, graphic tablets etc. are HID devices

DVI-D CAT X KVM-EXTENDE R

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DVI-D Cat X – KVM Extender system (example)

CPU with DVI-D
Graphic card

DVI-D Cat X KVM­Extender system

Local Console

Remote Console

Optional
2

nd

Monitor

Optional
2

nd

Monitor

Optional Serial /
Audio

OVERVIEW

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2.3 Features

All members of the DVI-D Cat X - DVI KVM Extender Series offer the following features:

• Support for DVI-D Graphic cards (all devices)

• Support for PS2-Keyboard and PS2-Mouse (ACS2028A and ACS2228A)

• Support for USB-Keyboard and USB-Mouse (ACS4022A and ACS4222A)

Devices with USB- connectors support ONLY Keyboard and Mouse. It’s
possible, that other HID devices (Human Interface Device) like touch­screens, graphics tablets, barcode readers or similar are supported – but

there is no guarantee for this! The DVI-D Cat X KVM-Extender is NOT
suitable for use with other USB devices like Scanner, WEB- Cams, data
sticks etc.

The device never supports more than two devices – Keyboard and Mouse
or Keyboard and Touch screen, etc. but not e.g. Keyboard, Mouse and
Touch screen simultaneously. A Hub is allowed but does not raise the
number of supported devices

• Maximum resolution: DVI-D: 1920x1200@60Hz over all allowed distances

all resolutions below of 1600x1200 with refresh rates of at least 75Hz

• Supporting 16 Bit/24 Bit auto switching or fixed 24 Bit color depth (user selectable)

• Optional: On Single head devices, transparent serial port enables any serial device to be

extended (up to 19.2K Baud). The serial port may be used to extend one device
(requiring handshaking lines) or up to three simple serial devices (no handshaking).
Dualhead Units support Tx/Rx only (XON/XOFF)

• Bi-directional stereo audio (16-bit digitized) support enables high-quality, low-noise,

audio extension.

• Status indicator LEDs on each device.

• Small footprint chassis.

• Rack mount options available.

• CPU cables + Adapters included.

DVI-D CAT X KVM-EXTENDE R

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2.4 Product Range

There are eight products in the range and various upgrade kits:

DVI-D Cat X - Extender

ACS2009A-R2 KVM-Extender 1x DVI, PS2-Keyboard, PS2-Mouse

(Singlehead)

ACS2028A-R2 KVM-Extender 1x DVI, PS2-Keyboard, PS2-Mouse

(Singlehead) + serial/audio

ACS2209A-R2 KVM-Extender 2x DVI, PS2-Keyboard, PS2-Mouse

(Dualhead)

ACS2228A-R2 KVM-Extender 2x DVI, PS2-Keyboard, PS2-Mouse

(Dualhead) + serial/audio

ACS4001A-R2 KVM-Extender 1x DVI, USB-Keyboard, USB-Mouse

(Singlehead)

ACS4022A-R2 KVM-Extender 1x DVI, USB-Keyboard, USB-Mouse

(Singlehead) + serial/audio

ACS4201A-R2 KVM-Extender 2x DVI, USB-Keyboard, USB-Mouse

(Dualhead)

ACS4222A-R2 KVM-Extender 2x DVI, USB-Keyboard, USB-Mouse

(Dualhead) + serial/audio

Upgrade Kits

ACS1009A-RMK 19”/1U Rack mount- Kit to mount up to 4 devices (lower

profile = Singlehead w/o serial/audio)

ACS2209A-RMK 19”/1U Rack mount- Kit to mount up to 4 devices

ACS2209A-PS 19”/1U rack mountable P.S.U. Input: 100..240VAC/0.5A;

Output 5VDC/7A to source up to 3 units. Requires one unit
space in RMK (ACS2228A-RMK)

OVERVIEW

13

2.5 Compatibility

Interface Compatibility

• Digital Video (DVI-D): Digital Video standard, installed by Digital Display Working

Group (www.ddwg.org

) R, G, B, CLOCK in a data stream with up to

3x 1,6 GBit/sec. Signals are TMDS Level.

• PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with

enhanced features may also be supported with custom firmware.

• PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel mice.

• USB Keyboard: Compatible with all standard keyboards. Certain keyboards with

enhanced features may also be supported with custom firmware. Keyboards with built-in
hub are also supported – but there are never more than two HDI devices supported.

• USB Mouse: Compatible with all standard 2-button, 3-button and wheel mice.

Devices with USB- connectors support ONLY Keyboard and Mouse. It’s
possible, that other HID devices (Human Interface Device) like touch­screens, graphics tablets, barcode readers or similar are supported – but

there is no guarantee for this! The DVI-D Cat X KVM-Extender is NOT
suitable for use with other USB devices like Scanner, WEB- Cams, data
sticks etc.

The device never supports more than two devices – Keyboard and Mouse
or Keyboard and Touch screen, etc. but not e.g. Keyboard, Mouse and
Touch screen simultaneously. A Hub is allowed but does not raise the
number of supported devices

DVI-D CAT X KVM-EXTENDE R

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2.6 How to Use This Guide

This guide describes the installation and configuration of the DVI-D Cat X – Extender Series.
Although the connection and operation of the system is relatively straightforward, you should
consider the following before getting started:

Connection & Compatibility

If you have purchased an Extender Kit, this will contain all the cables required to connect the
Local unit to you r P C or KVM switch. Please see also: Package Contents (page 15)

For information about connection and installation, see Interconnection Cable
Requirements, page 17.

DDC Information

Normally it is not necessary to make any adjustments to the DVI-D CAT X - Extender.
However, in some circumstances, it may be necessary to redefine the source of DDC
Information for the CPU. By default, the DVI-D CAT X KVM-Extender uses its own internal
DDC table. If this setting does not satisfy your requirements, the DDC table can either be
switched to the locally attached screen or could be downloaded from remotely located screen
and stored in the in ternal DDC table.

To modify the DDC-Setup, see Service Setup (page 31).

Selecting the moment of switching to the next frame

The transmission of screen data in not synchronous to the screen change of the graphic card.
Normally, the tr an smission is term inated during displaying a frame on the screen. If the
device switches to the new frame during the displaying period of the old frame (somewhere
on the screen), it’s possible, that you can see horizontal screen breaks in the moment of
switching (default). On the other hand the device must idle, until the actual frame is displayed
completely (until VSYNC) -> the number of frames per second transmitted sinks.

To modify the switching behaviour, see Service Setup (page 31).

Selection of Color reduction for transfer acceleration

You can select, whether always 24 Bit colors (=full color depth) are transmitted or wheth e r
the compression algorithm automatically switches between 16 and 24 Bit colors to accelerate
the data transfer (default). Normally the difference between 24 Bit and 16 Bit is not
recognizable but under some special cir cumst ances e.g. in photo processing installations there
might be disturbing color abberations. However, the automatic color switching enhances the
count of frames, transmitted per second, fixed 24 Bit color depth gives smooth color grades
under all circumstances. Please select to you choice the better mode.

To modify the color depth, see Service Setup (page 31).

Compatibility

Devices with PS2 connectors are NOT compatible to devices with USB connectors.

INSTALLATION

15

3. Installation

For first-time users, we recommend that you carry out a test placement, con fin ed to a single
room, before commencing full installation. This will allow you to identify and solve any
cabling problems, and experiment with the KVM extender system more conveniently.

3.1 Package Contents

You should receive the following items in your extend er package (all types):

• DVI-D Cat X KVM-Extender- pair (Local Unit + Remote Unit)

• 2x 5V DC universal power supply for the DVI-D Cat X - Extender

• 2x US type power cord

• User manual (Quick Setup)

ACS2009A-R2, ACS2028A-R2, ACS2209A-R2 and ACS2228A-R2 (additionally):

• KVM CPU cable set (1.8m) with one side: PS/2 (6-pin mini-DIN male) keyboard and

mouse connector and DVI-D video (DVI-D dual link male) connector – other side: DVI­D video (DVI-D dual link male) connector

• PS2-Keyboard-/ Mouse adapter to connect K/M to the Local Unit (keyboard can be

plugged in directly, without using an adapter)

DVI-D CAT X KVM-EXTENDE R

16

ACS4001A-R2, ACS4022A-R2, ACS4201A-R2 and ACS4222A-R2 (additionally):

• DVI-D (1,8m) video cable (DVI-D dual link male-to-male)

• USB (1,8m) cable (USB type A to type B)

ACS2209A-R2, ACS2228A-R2, ACS4201A-R2 and ACS4222A-R2 (additionally):

• DVI-D (1,8m) video cable (DVI-D dual link male-to-male)

ACS2028A-R2, ACS4022A-R2 (additionally):

• Serial link cable (1.8m) with one side DSUB9pin male connector – other side

DSUB9pin female connector – 1:1

• 2x audio cable (1.8m, 3.5mm stereo plugs)

ACS2228A-R2 and ACS4222A-R2 (additionally):

• 1x Serial link/ audio ZIP-type cable (1.8m) with one side DSUB9pin female connector +

2x 3.5mm stereo plugs – other side miniDIN8pin male connector

If anything is missing, please contact Technical Support (see Appendix D – Calling
Technical Support).

INSTALLATION

17

3.2 Interconnection Cable Requirements

To connect the Local and Remote units you will need:

• DVI, PS2-Keyboard, PS2-Mouse: Connect the supplied KVM CPU cable set to your

CPU (KVM.- Switch, etc.). Please ensure that the connection is tension-free! Devices
ACS2028A + ACS2228A

• DVI, USB-Keyboard, USB-Mouse: Connect the supplied KVM CPU cable set to your

CPU (KVM.- Switch, etc.). Please ensure that the connection is tension-free! Devices
ACS4022A + ACS4222A

• DVI: Connect the supplied DVI CPU cable set to your CPU (KVM.- Switch, etc.).

Please ensure that the connection is tension-free! Devices ACS2228A + ACS4222A

• CATx Cable: Recommended cable: S/UTP (CatX) according EIA/TIA 56A, TSB 36 or

Digital STP 17-03170. Four pairs AWG 24. connection according EIA/TIA 568A
(10BaseT). Use of cables from a higher category (Cat5e, Cat6, Cat7) is possible.

The use of unshielded CATx Cable is possible, because of the higher electromagnetic
noise/sensitivity the device class may not be reached.

The use of flexible Cables (Patch cable) Type AWG26/7 is possible.
Because of the higher loss of the stranded cables, the maximum distance is
reduced to approx. half the value of solid cables.

A point to point connection is required. Having one or more patch panels in
the line is possible and allowed. Not allowed is a connection from the CATx
link interface (RJ45) to any other products, especially telecommunications

or network equipment.

• Power Supply

Connect the supplied 5V/DC power supplies to the Plug terminal on the rear of both
Local and Remote units.

DVI-D CAT X KVM-EXTENDE R

18

3.3 System Setup

To install your DVI-D Cat X – Extender system:

1. Switch off all devices.

2. Connect your keyboard, monitor(s) and mouse to the Remote unit (depending on device

type). Please ensure, to not swap Mouse- and Keyboard connector. The Keyboard
connector is purple and the Mouse connector is green.

3. Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse

connectors on the computer (or KVM switch). Please ensure, to not swap Mouse- and
Keyboard connector. The Keyboard connector is purple and the Mouse connector is
green.

4. Connect the interconnect cable to the INTERCONNECT socket(s)

5. Connect the 5V power supply to power the unit.

Only use the power supply originally supplied with this
equipment or a manufacturer-approved replacement.

6. For a dual access system, connect the monitor for the Local console to the appropriate

port on the Local unit. The port may also be used to feed into a KVM switch.

To the local (PS2-) Keyboard-/ Mouse port you can attach a Keyboard directly or
Mouse/ Keyboard together, using the delivered adapter.

To attach a local (USB-) Keyboard/Mouse, please use additional USB port(s) at your
CPU or use a USB Hub in-between CPU and local unit’s USB connector.

7. Power up the system.