Black Box ACS1009A-MM, ACS2209A-MM, ACS4001A-MM, ACS4201A-MM, ACS1009A-SM User Manual

ACS1009A-xx

ACS2209A-xx
ACS4001A-xx
ACS4201A-xx

DVI-D-Fiber-KVM-Extender

SingleHead and DualHead

Manual

http://www.blackbox.com

DVI-D FIBER KVM-EXTENDER

2

Welcome to the DVI-D Fiber KVM-Extender

Family!

Thank you for purchasing an DVI-D Fiber KVM-Extender! We appreciate your business, and
we think you’ll appreciate the many ways that your enhanced RGB Graphic system will save
you money, time, and effort.

That’s because our DVI-D Fiber KVM-Extender is all about breaking away from the
traditional model of attaching a new display to DVI graphic source. Using the DVI-D Fiber
KVM-Extender, you can remotely locate monitor, keyboard and mouse up to 10km away
from your CPU.

Wherever long distances are required, e.g. airports, industrial plants, call- centres or in
distributed computer centres, the DVI-D Fiber KVM-Extender is the best way, to solve all
problems in remotely locating your console. 8 different types are available: Singlehead and
Dualhead devices for PS2 keyboard/mouse and Singlehead and Dualhead devices for USB
keyboard/mouse – all types either for Singlemode or Multimode fibers.

This manual will tell you all about your new DVI-D Fiber KVM-Extender, including how to
install, operate, and troubleshoot it. For an introduction to the Converter, see Chapter 2. The
Converter product codes covered in this manual are:

ACS1009A-MM: KVM-Extender Singlehead DVI-D, PS2-K/M – Multimode Fibers

ACS2209A-MM: KVM-Extender Dualhead DVI-D, PS2- K/M – Multimode Fibers

ACS4001A-MM: KVM-Extender Singlehead DVI-D, USB- K/M – Multimode Fibers

ACS4201A-MM: KVM-Extender Dualhead DVI-D, USB- K/M – Multimode Fibers

ACS1009A-SM: KVM-Extender Singlehead DVI-D, PS2-K/M – Singlemode Fibers

ACS2209A-SM: KVM-Extender Dualhead DVI-D, PS2- K/M – Singlemode Fibers

ACS4001A-SM: KVM-Extender Singlehead DVI-D, USB- K/M – Singlemode

Fibers

ACS4201A-SM: KVM-Extender Dualhead DVI-D, USB- K/M – Singlemode Fibers

DVI-D FIBER KVM-EXTENDER

3

Copyrights and Trademarks

©2007. All rights reserved. This information may not be reproduced in any manner without
the prior written consent of the manufacturer.

Information in this document is subject to change without notice and the manufacturer shall
not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this material.

All trademark and trade names mentioned in this document are acknowledged to be the
property of their respective owners.

Disclaimer

While every precaution has been taken in the preparation of this manual, the manufacturer
assumes no responsibility for errors or omissions. Neither does the manufacturer assume any
liability for damages resulting from the use of the information contained herein. The
manufacturer reserves the right to change the specifications, functions, or circuitry of the
product without notice.

The manufacturer cannot accept liability for damage due to misuse of the product or due to
any other circumstances outside the manufacturer’s control (whether environmental or
installation related). The manufacturer shall not be responsible for any loss, damage, or injury
arising directly, indirectly, or consequently from the use of this product.

Cautions and Notes

The following symbols are used in this guide:

CAUTION. This indicates an important operating instruction
that should be followed to avoid any potential damage to

hardware or property, loss of data, or personal injury.

NOTE. This indicates important information to help you make the best use of
this product.

DVI-D FIBER KVM-EXTENDER

4

.

DECLARATION OF CONFORMITY

5

EUROPEAN UNION DECLARATION OF CONFORMITY

This is to certify that, when installed and used according to the instructions in this
manual, together with the specified cables and the maximum cable length <3m, the
Units:

ACS1009A-MM, ACS2209A-MM

ACS4001A-MM, ACS4201A-MM

ACS1009A-SM, ACS2209A-SM

ACS4001A-SM, ACS4201A-SM

are shielded against the generation of radio interferences in accordance with the
application of Council Directive 89/336/EEC as well as these standards:

EN 55022: 1999 Class A
EN 55024: 1999

IEC 61000-4-2: 2001
IEC 61000-4-3: 2001
IEC 61000-4-4: 2001

EN 61000-3-2 2001
EN 61000-3-3 2002

The device was tested in a typical configuration with PC.

This equipment has been found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.

DVI-D FIBER KVM-EXTENDER

6

Safety Precautions and Installation Guidelines

To ensure reliable and safe long-term operation, please note the following installation
guidelines:

• Only use in dry, indoor environments.

• If the building has 3-phase AC power, try to ensure that equipment connected to the

Local and Remote units is on the same phase.

• The Remote unit, Local unit and any power supplies can get warm. Do not locate them

in an enclosed space without any airflow.

• Do not place a power supply directly on top of a unit.

• Do not obstruct a unit’s ventilation existing holes.

To safeguard against personal injury and avoid possible
damage to equipment or property, please observe the
following:

• Only use power supplies originally supplied with the

product or manufacturer-approved replacements. Do not
attempt to dismantle or repair any power supply. Do not
use a power supply if it appears to be defective or has a
damaged case.

• Connect all power supplies to grounded outlets. In each

case, ensure that the ground connection is maintained
from the outlet socket through to the power supply’s AC
power input.

• Do not attempt to modify or repair this product, or make

a connection from the Fiber link interface (LC) to any
other products, especially telecommunications or
network equipment.

TABLE OF CONTENTS

7

Contents

1. Quick Setup 8

2. Overview 9

2.1

Introduction 9

2.2

Glossary 9

2.3

Features 11

2.4

Product Range 12

2.5

Compatibility 13

2.6

How to Use This Guide 13

3. Installation 15

3.1

Package Contents 15

3.2

Interconnection Cable Requirements 16

3.3

System Setup 17

3.4

Diagnostic LEDs 24

4. Troubleshooting 25

Appendix A: Example Applications 27

Appendix B: Rack Mount Options 29

Appendix D: Calling Technical Support 31

Appendix E: Specifications 33

Appendix F: Connectors 35

DVI-D FIBER KVM-EXTENDER

8

1. Quick Setup

This section briefly describes how to install your KVM extender system. Unless you are an
experienced user, we recommend that you follow the full procedures described in the rest of
this manual.

Install system

1. Connect Remote unit to KVM.

2. Connect Local unit to CPU or switch.

3. Connect Local and Remote units with matching interconnection cable
(Fiber).

4. Power up the system.

Done

YES

NO

Link LED
illuminated ?

NO

NO

YES

Check p.s.u.’s and connection
to power outlet

Power LED
illuminated?

Check the Fiber cable, and
Fiber connectors

Check settings of graphic card
or boot CPU

Video OK
LED ?

illuminated ?

YES

OVERVIEW

9

2. Overview

2.1 Introduction

A Fiber KVM Extender is mainly used, to extend the maximum distance between a CPU
and his Keyboard / Monitor / Mouse considerably. In addition they are beneficial in
installations in electromagnetic hazardous environments (EMI). Normal Keyboard-/
Monitor-/ Mouse extender cables (and Extender using traditional cables) cannot go so far
and EMI interferences may reduce the maximum distance and/or reliability. Using a
DVI-D Fiber Extender system, these limitations are past. Retain your CPU in a secure
rack cabinet or data center while accessing from a 10km remotely located place.

A basic KVM extension system comprises a Local unit (transmitter) and a Remote unit
(receiver). The Local unit connects directly to the computer (or a KVM switch system) using
the supplied cable(s). The user console (keyboard, mouse and monitor) attaches to the
Remote unit. The Remote and Local units communicate video and data information along the
interconnecting cable. Local units offer dual access, allowing the connection of a second user
console close to the computer.

2.2 Glossary

The following terms are used in this guide:

Fiber

Singlemode or Multimode fiber cable.

Singlemode

9µ Singlemode-fiber cable

Mulitmode

62,5µ Multimode- or
50µ Multimode-fiber cable

KVM

Keyboard, Video and Mouse.

Console

Keyboard, Mouse and Monitor

Dual Access

A system allowing connection of Local and Remote user consoles.

Singlehead

An extender system that supports one monitor + Keyboard/Mouse

Dualhead

An extender system that supports two monitors + Keyboard/Mouse

DVI

Digital Video standard, installed by Digital Display Working Group
(www.ddwg.org) R, G, B, CLOCK in a data stream with up to
3x 1,6 Gbit/sec. Signals are TMDS Level.

PSU

The desktop power supply connected to the Local/Remote unit.

HID

Human Interface Devices are units, which are used for human access
to the CPU. They are a USB-device class of its own (e.g. Memory
Devices etc.). Besides of keyboard and mouse also touchscreen, light
pen, fingerprint sensor, graphic tablets etc. are HID devices

DVI-D FIBER KVM-EXTENDER

10

DVI-D Fiber – KVM Extender system (example)

CPU with DVI

-

D

Graphic card

DVI-D

Fiber

KVM

-

Extender system

Local Console

Remote Console

Optional

2. Monitor

Option

al

2. Monitor

OVERVIEW

11

2.3 Features

All members of the DVI-D Fiber - DVI KVM Extender Series offer the following features:

• Support for DVI-D Graphic cards (all devices)

• Support for PS2-Keyboard and PS2-Mouse (ACS1009A-xx and ACS2209A-xx)

• Support for USB-Keyboard and USB-Mouse (ACS4001A-xx and ACS4201A-xx)

Devices with USB- connectors support ONLY Keyboard and Mouse. It’s
possible, that other HID devices (Human Interface Device) like touch­screens, graphics tablets, barcode readers or similar are supported – but

there is no guarantee for this! The DVI-D Cat X KVM-Extender is NOT
suitable for use with other USB devices like Scanner, WEB- Cams, data
sticks etc.

The device never supports more than two devices – Keyboard and Mouse
or Keyboard and Touchscreen, etc. but not e.g. Keyboard, Mouse and
Touchscreen simultaneously. A Hub is allowed but does not raise the
number of supported devices

• Maximum resolution: DVI-D: 1600x1200@60Hz over all allowed distances

all lower resolutions with refresh rates of at least 75Hz

• Supporting 18 Bit color depth = 256,000 colors

• Status indicator LEDs on each device.

• Small footprint chassis.

• Rack mount options available.

• CPU cables + Adapters included.

DVI-D FIBER KVM-EXTENDER

12

2.4 Product Range

There are four products in the range and various upgrade kits:

DVI-D Fiber - Extender

ACS1009A-MM KVM-Extender 1x DVI, PS2-Keyboard, PS2-Mouse

(Singlehead), Multimode Fibers

ACS2209A-MM KVM-Extender 2x DVI, PS2-Keyboard, PS2-Mouse s

(Dualhead), Multimode Fibers

ACS4001A-MM KVM-Extender 1x DVI, USB-Keyboard, USB-Mouse

(Singlehead), Multimode Fibers

ACS4201A-MM KVM-Extender 2x DVI, USB-Keyboard, USB-Mouse

(Dualhead), Multimode Fibers

ACS1009A-SM KVM-Extender 1x DVI, PS2-Keyboard, PS2-Mouse

(Singlehead), Singlemode Fibers

ACS2209A-SM KVM-Extender 2x DVI, PS2-Keyboard, PS2-Mouse s

(Dualhead), Singlemode Fibers

ACS4001A-SM KVM-Extender 1x DVI, USB-Keyboard, USB-Mouse

(Singlehead), Singlemode Fibers

ACS4201A-SM KVM-Extender 2x DVI, USB-Keyboard, USB-Mouse

(Dualhead), Singlemode Fibers

Upgrade Kits

ACS1009A-RMK 19”/1HE Rackmount- Kit to mount up to 4 Singlehead

devices

ACS2209A-RMK 19”/1HE Rackmount- Kit to mount up to 4 Dualhead

devices

ACS2209A-PS 19”/1U rackmountable P.S.U. Input: 100..240VAC/0.5A;

Output 5VDC/6A to source up to 3 units Singlehead or
Dualhead. Requires one unit space in RMK (ACS1009A­RMK/ACS2209A-RMK)

OVERVIEW

13

2.5 Compatibility

Interface Compatibility

• Digital Video (DVI-D): Digital Video standard, installed by Digital Display Working

Group (www.ddwg.org) R, G, B, CLOCK in a data stream with up to
3x 1,6 Gbit/sec. Signals are TMDS Level.

• PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with

enhanced features may also be supported with custom firmware.

• PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel mice.

• USB Keyboard: Compatible with all standard keyboards. Certain keyboards with

enhanced features may also be supported with custom firmware. Keyboards with built-in
hub are also supported – but there are never more than two HDI devices supported.

• USB Mouse: Compatible with all standard 2-button, 3-button and wheel mice.

Devices with USB- connectors support ONLY Keyboard and Mouse. It’s
possible, that other HID devices (Human Interface Device) like touch­screens, graphics tablets, barcode readers or similar are supported – but

there is no guarantee for this! The DVI-D Cat X KVM-Extender is NOT
suitable for use with other USB devices like Scanner, WEB- Cams, data
sticks etc.

The device never supports more than two devices – Keyboard and Mouse
or Keyboard and Touchscreen, etc. but not e.g. Keyboard, Mouse and
Touchscreen simultaneously. A Hub is allowed but does not rais the
number of supported devices

DVI-D FIBER KVM-EXTENDER

14

2.6 How to Use This Guide

This guide describes the installation and configuration of the DVI-D Fiber – Extender Series.
Although the connection and operation of the system is relatively straightforward, you should
consider the following before getting started:

Connection & Compatibility

If you have purchased an Extender Kit, this will contain all the cables required to connect the
Local unit to your PC or KVM switch. Please see also: Fehler! Verweisquelle konnte nicht
gefunden werden. (page Fehler! Textmarke nicht definiert.)

For information about connection and installation, see Interconnection Cable
Requirements, page 16.

DDC Information

Normally it is not necessary to make any adjustments to the DVXi- Extender. However, in
some circumstances, it may be necessary to redefine the source of DDC Information for the
CPU. By default, the DVI-D Fiber KVM-Extender uses its own internal DDC table. If this
setting does not satisfy your requirements, the DDC table can either be switched to the locally
or remotely attached screen.

To modify the DDC-Setup, please ask Technical support for additional information.

Compatibility

Devices with PS2 connectors are NOT compatible to devices with USB connectors.

INSTALLATION

15

3. Installation

For first-time users, we recommend that you carry out a test placement, confined to a single
room, before commencing full installation. This will allow you to identify and solve any
cabling problems, and experiment with the KVM extender system more conveniently.

3.1 Package Contents

You should receive the following items in your extender package (all types):

• DVI-D Fiber KVM-Extender- pair (Local Unit + Remote Unit)

• 2x 5V DC universal power supply for the DVI-D Fiber - Extender

• 2x US type power cord

• User manual (Quick Setup)

ACS1009A-xx and ACS2209A-xx (additionally):

• KVM CPU cable set (1.8m) with one side: PS/2 (6-pin mini-DIN male) keyboard and

mouse connector and DVI-I video (DVI-I dual link male) connector – other side: DVI-I
video (DVI-I dual link male) connector

• PS2-Keyboard-/ Mouse adapter to connect K/M to the Local Unit (keyboard can be

plugged in directly, without using an adapter)

ACS4001A-xx and ACS4201A-xx (additionally):

• DVI-I (1,8m) video cable (DVI-I dual link male-to-male)

• USB (1,8m) cable (USB type A to type B)

ACS2209A-xx and ACS4201A-xx (additionally):

• DVI-I (1,8m) video cable (DVI-I dual link male-to-male)

If anything is missing, please contact Technical Support (see Appendix F – Calling
Technical Support).

DVI-D FIBER KVM-EXTENDER

16

3.2 Interconnection Cable Requirements

To connect the Local and Remote units you will need:

• DVI, PS2-Keyboard, PS2-Mouse: Connect the supplied KVM CPU cable set to your

CPU (KVM.- Switch, etc.). Please ensure that the connection is tension-free! Devices
ACS1009A + ACS2209A

• DVI, USB-Keyboard, USB-Mouse: Connect the supplied KVM CPU cable set to your

CPU (KVM.- Switch, etc.). Please ensure that the connection is tension-free! Devices
ACS4001A + ACS4201A

• DVI: Connect the supplied DVI CPU cable set to your CPU (KVM.- Switch, etc.).

Please ensure that the connection is tension-free! Devices ACS2209A + ACS4201A

• Fiber Cable: Two strands of fiber are required for singlehead devices, four strands for

Dualhead devices.

Please note, that the allowed distance will depend on device type AND on
used fiber type.

• Recommended cables:

ACSxxxxA-MM: Multimode type 50/125µ allowed distance app. 400m (1,300ft)
ACSxxxxA-MM: Multimode type 62.5/125µ allowed distance app. 200m (650ft)
ACSxxxxA-SM: Singlemode type 9/125µ allowed distance app. 10km (32,750ft)

A point to point connection is required. Having one or more patch panels
in the line is possible and allowed. Not allowed is a connection from the
Fiber link interface (LC) to any other products, especially

telecommunications or network equipment.

Our experiences show, that Singlemode devices regularily work well on
Multimode Fibers where vice versa it will never do. In addition we found,

that Singlemode devices on Multimode fibers may extend the allowed
distance on Multimode fibers to twice the regular length. Anyway this
cannot be guranteed and must be evaluated by the enduser at his own
expense.

• Power Supply

Connect the supplied 5V/DC power supplies to the Plug terminal on the rear of both
Local and Remote units.

INSTALLATION

17

3.3 System Setup

To install your DVI-D Fiber – Extender system:

1. Switch off all devices.

2. Connect your keyboard, monitor(s) and mouse to the Remote unit (depending on device

type). Please ensure, to not swap Mouse- and Keyboard connector. The Keyboard
connector is purple and the Mouse connector is green.

3. Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse

connectors on the computer (or KVM switch). Please ensure, to not swap Mouse- and
Keyboard connector. The Keyboard connector is purple and the Mouse connector is
green.

4. Connect the interconnect cable to the INTERCONNECT socket(s)

5. Connect the 5V power supply to power the unit.

Only use the power supply originally supplied with this
equipment or a manufacturer-approved replacement.

6. For a dual access system, connect the monitor for the Local console to the appropriate

port on the Local unit. The port may also be used to feed into a KVM switch.

To the local (PS2-) Keyboard-/ Mouse port you can attach a Keyboard directly or
Mouse/ Keyboard together, using the delivered adapter.

To attach a local (USB-) Keyboard/Mouse, please use additional USB port(s) at your
CPU or use a USB Hub inbetween CPU and local unit’s USB connector.

7. Power up the system.

DVI-D FIBER KVM-EXTENDER

18

DVI-D Fiber KVM-Extender Type ACS1009A-xx Local Unit

DVI-D Fiber KVM-Extender Type ACS1009A-xx Remote Unit

DVI-D Fiber KVM-Extender Type ACS1009A-xx Local/ Remote Unit

Connect to CPU:

DVI, keyboard, mouse

local DVI-Monitor port

Connect to Local

console monitor

Local keyboard/ mouse port

Solely Keyboard may be

plugged in directly,

keyboard/mouse through

equipped adapter

remote DVI-Monitor

port– connect to
Remote console

monitor

Remote mouse port

Remote keyboard port

Connect to 5V Power

supply

INTERCONNECT – carries video and
data signals – connect to Local/
remote unit with Fiber cable

INSTALLATION

19

DVI-D Fiber KVM-Extender Type ACS2209A-xx Local Unit

DVI-D Fiber KVM-Extender Type ACS2209A-xx Remote Unit

Connect to CPU:

2nd DVI-Graphic card

2nd local DVI-Monitor

port Connect to Local

console 2

nd

monitor

2nd remote DVI-Monitor
port Connect to Remote
console 2nd monitor

Connect to CPU:

1st DVI-Graphic card,

keyboard, mouse

local DVI-Monitor port

Connect to Local

console monitor

Local keyboard/ mouse port

Solely Keyboard may be

plugged in directly,

keyboard/mouse through

equipped adapter

1st remote DVI­Monitor port– connect
to Remote console 1

st

monitor

Remote mouse port

Remote keyboard port

DVI-D FIBER KVM-EXTENDER

20

DVI-D Fiber KVM-Extender Type ACS2209A-xx Local/ Remote Unit

Connect to 5V Power

supply

INTERCONNECT – carries 1st video
and data signals – connect to Local/
Remote unit with Fiber cable

INTERCONNECT – carries 2nd video –
connect to Local/Remote unit with
Fiber cable

INSTALLATION

21

DVI-D Fiber KVM-Extender Type ACS4001A-xx Local Unit

DVI-D Fiber KVM-Extender Type ACS4001A-xx Remote Unit

DVI-D Fiber KVM-Extender Type ACS4001A-xx Local/ Remote Unit

Connect to CPU:

DVI graphic card

local DVI-Monitor port

Connect to Local

console monitor

Connect to CPU:

USB

remote DVI-Monitor

port– connect to
Remote console

monitor

Remote keyboard/mouse

port

Connect to 5V Power

supply

INTERCONNECT – carries video and
data signals – connect to Local/
remote unit with Fiber cable

DVI-D FIBER KVM-EXTENDER

22

DVI-D Fiber KVM-Extender Type ACS4201A-xx Local Unit

DVI-D Fiber KVM-Extender Type ACS4201A-xx Remote Unit

local 1st DVI-Monitor

port Connect to Local

console 1st monitor

Connect to CPU:

USB

Connect to CPU:

2nd DVI-Graphic card

Connect to CPU:

1st DVI-Graphic card

2nd local DVI-Monitor

port Connect to Local

console 2

nd

monitor

2nd remote DVI-Monitor
port Connect to Remote
console 2nd monitor

1st remote DVI­Monitor port– connect
to Remote console 1

st

monitor

Remote keyboard/ mouse

port

INSTALLATION

23

DVI-D Fiber KVM-Extender Type ACS4201A-xx Local/ Remote Unit

Connect to 5V Power

supply

INTERCONNECT – carries 1st video
and data signals – connect to Local/
Remote unit with Fiber cable

INTERCONNECT – carries 2

n

d

video –
connect to Local/Remote unit with
Fiber cable

DVI-D FIBER KVM-EXTENDER

24

3.4 Diagnostic LEDs

Each DVI-D Fiber KVM-Extender is fitted with four indicator LEDs: Power, Video OK, Data
Error, Link Status: The Power LEDs are next to the Power socket.

The location of the LEDs is shown below:

Diagnostic - LEDs at DVI-D Fiber - Extender

LED Appearance Diagnostics

Power LED
(Red LED)

Off
On

Device not ready
Device ready

Video Okay
(Green LED)

Off
On

No or invalid video signal detected
Device ready

Link Status
(Green LED)

blinking
On

No Fiber connection
Device ready

Data Error
(Green LED)

Off
blinking / On

Device ready
Errors through data transmission over Fiber Cable
(Cable too long, too high attenuation or too much
EMI interferences )

Diagnostic LED

Power

Diagnostic LED

Video OK

Diagnostic LED

Data Error

Diagnostic LED

Link Status

TROUBLESHOOTING

25

4. Troubleshooting

There isn’t a picture.

Check the power supply connection at the Local unit. Is the Power (Red LED) at
the Local unit illuminated (see page 24)? If not, the internal power-supply may be
damaged or there may be an internal error.

Check the power supply connection at the remote unit. Is the Power (Red LED) at
the Remote unit illuminated (see page 24)? If not, the internal power-supply may be
damaged or there may be an internal error.

Check that the Interconnection cable is connected at the Local Unit and the Remote
Unit. Is the Link Status LED illuminated (see page 24)? If not, there may be a
problem with the Interconnection cable:

Are there Errors through data transmission over Fiber Cable (Cable too long, too

high attenuation or too much EMI interferences )? Is the Data Error LED
illuminated or blinking (see page 24)? If yes, check cable length and environment.

Video Okay LED is dark: CPU does not provide a video signal – Check settings of
the graphic card. Try out, connecting a monitor to the local output, to see, whether
there is a signal or not.

PS2-Keyboard

The PC boots fine with no error messages but the keyboard does not work at all

Wrong cable plugged in, keyboard and mouse cables reversed.

Try a different model of keyboard. If the new keyboard works then original one
may be incompatible

Check that the Interconnection cable is connected at the Local Unit and the Remote
Unit. Is the Link Status LED illuminated (see page 24)?

PS2-Mouse

A mouse cursor appears on the screen, but the mouse does not work

Wrong cable plugged in, keyboard and mouse cables reversed.

Try a different model of mouse

You have connected the Local unit while the CPU was running. Therefore you have
connected first the keyboard cable and then the mouse cable. Disconnect the
keyboard cable and connect it again. Please reboot you CPU if the mouse is still not
running.

The system does not detect a PS/2 mouse, or the application cannot find the mouse.

Wrong cable plugged in, keyboard and mouse cables reversed.

Ensure that the Local Unit is connected to the PC keyboard port to provide power.

DVI-D FIBER KVM-EXTENDER

26

USB-Keyboard/USB-Mouse

Your USB-keyboard/USB-mouse does not work

Although we tried to design the devices as transparent as possible, we can’t ensure
that all devices are running. Please ask Technical Support for a list of tested
devices.

USB-HID device

Your USB-HID device does not work

Although our interface supports HID devices, we can’t ensure that every connected
device is running. In case of a malfunction please contact our technical support.

Other USB-devices

Your USB- device does not work

You have connected a non-HID device. There are supported HID devices only. All

other devices are dismissed

APPENDIX A: EXAMPLE APPLICATIONS

27

Appendix A: Example Applications

This section illustrates some specific applications using the DVI-D Fiber - Extenders:

• DVI-D Fiber KVM-Extender with optional, secondary screen.

DVI-D Fiber KVM-Extender with optional, secondary screen

DVI-D FIBER KVM-EXTENDER

28

• 4 CPU’s – local outputs managed through a KVM- Switch and a single console. Remote

Consoles up to 140m away.

DVI-D Fiber KVM-Extender – local Consoles through a KVM- Switch

APPENDIX B: RACK MOUNT OPTIONS

29

Appendix B: Rack Mount Options

DVI-D Fiber KVM- Extender units can be mounted in a 19” rack using the mounting kit:
DVI-D Fiber- Rackmount Kit. Two different versions are available – one each for
Singlehead and for Dualhead devices.

DVI-D Fiber- Rackmount Kit for Singlehead devices consists of:

19” Rackmount Kit for Singlehead devices (ACS1009A-RMK)

DVI-D Fiber- Rackmount Kit for Singlehead devices consists of:

19” Rackmount Kit for Dualhead devices (ACS2209A-RMK)

To mount a unit:

1. Align the holes on the base plate with the vacant screw holes on the base of the DVI-D

Fiber KVM- Extender unit.

2. Fasten the base of the unit to the plate of the mounting kit using the supplied screws.

Only use the supplied, short screws, to prevent damages on
the PCB’s

3. Close the remaining gaps with blanking plates.

Drei Blindplatten

Drei Blindplatten

Base plate

M2,5x5 Philips type
countersunk screws (8x)
M2,5x2 spacer (8x)

Base plate

M2,5x5 Philips type
countersunk screws (8x)
M2,5x2 spacer (8x)

DVI-D FIBER KVM-EXTENDER

30

The kit allows you to mount a different count of devices
(1…4 devices):

APPENDIX C: CALLING TECHNICAL SUPPORT

31

Appendix C: Calling Technical Support

If you determine that your DVI-D –Fiber KVM Extender is malfunctioning, do not attempt to
alter or repair it. It contains no user-serviceable parts. Contact Technical Support at Black

Box!

Before you do, make a record of the history of the problem. We will be able to provide more
efficient and accurate assistance if you have a complete description, including:

• The firmware-revision level printed on the bottom of the Extender (very important,

especially for keyboard and mouse problems); The DVI-D FIBER - KVM extender’s
firmware revision level:

Version Number Format:
Board: xxLO/RE Myyy Pzzz Auuu Gvvvvvv
Transceiver: C/M/S xx Pyy Mzz
Keyboard/Mouse: P/U xx Vyyy

• The nature and duration of the problem.

• When the problem occurs.

• The components involved in the problem—that is, what type of computers, what type of

keyboard, brand of mouse, make and model of monitor, type and make of cable, etc.

• Any particular application that, when used, appears to create the problem or make it

worse.

• The results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this
turns out to be the case for your difficulty, our Technical Support technicians will arrange for
you to receive the new firmware and will tell you how to install it.

Shipping and Packaging

If you need to transport or ship your DVI-D Fiber - KVM Extender:

• Package it carefully. We recommend that you use the original container.

• If you are shipping it for repair, please include the Unit’s external power supplies. If you

are returning it, please include everything you received with it. Before you ship the
Extender back to your dealer for repair or return, contact him to get a Return
Authorization (RA) number.

DVI-D FIBER KVM-EXTENDER

32

Black Box Technical Support

Country

Web Site/E-Mail Phone Fax

US www.blackbox.com

[e-mail]

724-746-5500 724-746-0746

Austria www.black-box.at

[e-mail]

[phone] [phone]

Belgium www.blackbox.be

[e-mail]
[e-mail]
[e-mail]

[phone] [phone]

Denmark www.blackbox.dk

[e-mail]

[phone] [phone]

Finland www.blackbox.fi

[e-mail]

[phone] [phone]

France www.blackbox.fr

[e-mail]

[phone] [phone]

Germany www.black-box.de

[e-mail]

[phone] [phone]

Ireland www.blackbox.co.uk

[e-mail]

[phone] [phone]

Italy www.blackbox.it

[e-mail]

[phone] [phone]

Netherlands www.blackbox.nl

[e-mail]

[phone] [phone]

Norway www.blackboxnorge.no

[e-mail]

[phone] [phone]

Spain www.blackbox.es

[e-mail]

[phone] [phone]

Sweden www.blackboxab.se

[e-mail]

[phone] [phone]

Switzerland www.black-box.ch

[e-mail]

[phone] [phone]

UK www.blackbox.co.uk

[e-mail]

[phone] [phone]

APPENDIX D: SPECIFICATIONS

33

Appendix D: Specifications

Power Supply

Voltage

100-240VAC-0.5A-47-63Hz/5VDC-2000 mA

Power required

Local Unit : max. 750mA
Remote Unit : max. 750mA

Interface

(Depending on type of device)

Video source/Monitor

DVI-D up to 1600x1200@60Hz

Keyboard

PS2 or USB (depending on model)

Mouse

PS2 or USB (depending on model) 2-/3-button and
wheel mouse

Maximum Length of Interconnection Cable

Singlemode 9 µm

10.000m (32.750ft)

Multimode 50µm

400m (1.300ft)

Multimode 62.5µm

200m (650ft)

DVI-D FIBER KVM-EXTENDER

34

Size and Shipping Weight

DVI-D Fiber

103 x 143 x 29mm (4”x5.6”x1.1”) (2 devices)

Weight: 0,6kg (1.3lb) each

Shipping box

Weight: 1,6 kg (3.5lb)

Environmental

Operating Temperature

41 to 113°F (5 to 45 °C)

Storage Temperature

-13 to 140°F (-25 to 60 °C)

Relative Humidity

max. 80% non-condensing

APPENDIX E: CONNECTORS

35

Appendix E: Connectors

DVI-D Fiber KVM-Extender Connector Pinouts

DVI-I female connector (Output connector for ALL devices and Input connector
Dualhead devices 2nd Monitor)

Pin Signal Pin Signal Pin Signal

1 T.M.D.S data 2- 9 T.M.D.S data 1- 17 T.M.D.S data 0-

2 T.M.D.S data 2+ 10 T.M.D.S data 1+ 18 T.M.D.S data 0+

3 T.M.D.S data 2 GND 11 T.M.D.S data 1 GND 19 T.M.D.S data 0 GND

4 n.c. 12 n.c. 20 n.c.

5 n.c. 13 n.c. 21 n.c.

6 DDC Input (SCL) 14 +5V high impedance 22 T.M.D.S clock GND

7 DDC Output(SDA) 15 GND 23 T.M.D.S clock +

8 Internal use. 16 Hot Plug recognition 24 T.M.D.S clock -

C1 Internal use. C3 Internal use.

C2 n.c. C5 GND C4 Internal use.

1 8 C1 C2

17 24 C3
C4

C5

DVI-D FIBER KVM-EXTENDER

36

DVI-I female connector (Input connector for ALL Singlehead devices and Input
connector Dualhead devices 1st Monitor)

Pin Signal Pin Signal Pin Signal

1 T.M.D.S data 2- 9 T.M.D.S data 1- 17 T.M.D.S data 0-

2 T.M.D.S data 2+ 10 T.M.D.S data 1+ 18 T.M.D.S data 0+

3 T.M.D.S data 2 GND 11 T.M.D.S data 1 GND 19 T.M.D.S data 0 GND

4 PS2-KBD CLK 12 PS2-MOUSE CLK 20 PS2-MOUSE VCC-IN +5V

(not required)

5 PS2-KBD DATA 13 PS”-MOUSE-DATA 21 PS2-KBD VCC-IN +5V

(always required)

6 DDC Input (SCL) 14 +5V In for DDC 22 T.M.D.S clock GND

7 DDC Output(SDA) 15 GND 23 T.M.D.S clock +

8 Analog VSYNC 16 Hot Plug recognition 24 T.M.D.S clock -

C1 n.c. C3 n.c.

C2 n.c. C5 GND C4 n.c.

17 24 C3

C4

C5

APPENDIX E: CONNECTORS

37

Combined Keyboard/Mouse connector (output connector Local Unit)

Pin

1 KBD-DATA

2 MOUSE-DATA

3 KBD/MOUSE-GND

4 VCC (+5V)

5 KBD-CLK

6 MOUSE-CLK

Keyboard/Mouse connector (output connector Remote Unit)

Pin Keyboard Pin Mouse

1 KBD-DATA 1 MOUSE-DATA

2 2

3 KBD-GND 3 MOUSE-GND

4 VCC (+5V) 4 VCC (+5V)

5 KBD-CLK

5

MOUSE-CLK

6

6

DVI-D FIBER KVM-EXTENDER

38

Keyboard/Mouse Adapter to connect Keyboard/Mouse to Local Unit

Pin Connector (device) Pin

Keyboard

Pin Mouse

1 KBD-DATA 1

KBD

-DATA 2

2 MOUSE-DATA 2

1 MOUSE-DATA

3 KBD-GND 3

KBD

-GND 3 MOUSE-GND

4 VCC (+5V) 4

VCC (+5V)

4 VCC (+5V)

5 KBD-CLK

5

KBD

-CLK

6

6 MOUSE-CLK

6

5 MOUSE-CLK

Power

Pin Signal

inner +5V

outer GND

NOTES