Black Box ACR9005A, ACR9002A, ACR9004A User Manual
THE SERVSWITCH ™ FAMILY
1
Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX® ServSwitch™ brand KVM remote
access product. We appreciate your business, and we think you’ll appreciate the
many ways that your new ServSwitch product will save you money, time, and
effort.
That’s because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-sizefits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no
more, no less.” Why not a single user station (monitor, keyboard, and mouse) for
multiple computers—even computers of different platforms? Why not a pair of user
stations, each of which can control multiple computers? Why not multiple user
stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line
of robust solutions for all these applications. Do you have just two PCs, and need
an economical alternative to keeping two monitors, keyboards, and mice on your
desk? Or do you need to share dozens of computers, including a mix of IBM® PC,
RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI® compatibles among
multiple users with different access levels? Does your switch have to sit solidly on
a worktable and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we’re confident we
have a ServSwitch system that’s just right for you.
The ServSwitch™ family from Black Box—the one-stop answer for all your KVMswitching needs!
*
This manual will tell you all about your new ServSwitch Remote™ and ServSwitch
Ultra Remote™, including how to install, operate, and troubleshoot it. For an
introduction to the ServSwitch Ultra Remote, see the introduction section. The
ServSwitch Remote and ServSwitch Ultra Remote product codes covered in this
manual are:
ACR9000A / ACR9002A / ACR9004A / ACR9005A
SERVSWITCH ULTRA REMOTE
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TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the logo are registered trademarks, and ServSwitch, and
ServSwitch Ultra Remote are trademarks, of Black Box Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
Compaq and Alpha are registered trademarks, and DEC is a trademark, of
Compaq Computer Corporation.
HP is a registered trademark of Hewlett-Packard.
IBM, PC/AT, PS/2, RS/6000, and ThinkPad are registered trademarks, and PC/XT
is a trademark, of International Business Machines Corporation.
Microsoft, HyperTerminal, IntelliMouse, Windows, and Windows NT are registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in
the United States and other countries.
Any other trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners
FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY
3
FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class B computing device in accordance
with the specifications in Subpart B of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a residential
area is likely to cause interference, in which case the user at his own expense will
be required to take whatever measures may be necessary to correct the
interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment complies with the requirements of the European
EMC Directive 89/336/EEC with respect to EN55022 (Class B),
EN50082-1/EN60555-2 and the Low Voltage Directive.
CE
NOM STATEMENT
SERVSWITCH ULTRA REMOTE
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NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas
antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,
cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca,
etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales
que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como
sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más
allá a lo descrito en las instrucciones de operación. Todo otro servicio
deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama,
sofá, alfombra o superficie similar puede bloquea la ventilación, no se
debe colocar en libreros o gabinetes que impidan el flujo de aire por los
orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de
calor como radiadores, registros de calor, estufas u otros aparatos
(incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo
del tipo descrito en el instructivo de operación, o como se indique en el
aparato.
NOM STATEMENT
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12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las
lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A. El cable de poder o el contacto ha sido dañado; u
B. Objectos han caído o líquido ha sido derramado dentro del aparato; o
C. El aparato ha sido expuesto a la lluvia; o
D. El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E. El aparato ha sido tirado o su cubierta ha sido dañada.
SERVSWITCH ULTRA REMOTE
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Safety Instructions
The ServSwitch Remote and ServSwitch Ultra Remote have been tested for
conformance to safety regulations and requirements, and has been certified for
international use. Like all electronic equipment, the ServSwitch Remote and
ServSwitch Ultra Remote should be used with care. To protect yourself from
possible injury to minimize the risk of damage to the ServSwitch Remote or
ServSwitch Ultra Remote and other equipment, read and follow these safety
instructions.
Caution!
If the battery on the ServSwitch Remote or ServSwitch Ultra
Remote’s motherboard fails, do not attempt to replace it yourself
unless you are directed to do so by a Black Box technician. If
you are directed to replace it, make sure to use the proper type of
battery. Using the wrong type of battery creates the risk of a fire
or small-scale explosion. Dispose of used batteries according to
the battery manufacture’s instructions. Follow all instructions
and warnings marked on the ServSwitch Remote and ServSwitch
Ultra Remote.
• Do not attempt to service the ServSwitch Remote and ServSwitch Ultra
Remote yourself.
• Do not use the ServSwitch Remote and ServSwitch Ultra Remote near water.
• Place the ServSwitch Remote and ServSwitch Ultra Remote only on a stable,
clean, dry, flat surface or in a 19” equipment rack.
• Provide proper ventilation and air circulation for the ServSwitch Remote and
ServSwitch Ultra Remote.
• Keep the ServSwitch Remote and ServSwitch Ultra Remote’s power cord and
attached cables clear of obstructions that might cause damage to them.
• Use only power cords, power transformer and connection cables designed got
this unit.
• Keep liquids and potentially damaging objects away for the ServSwitch
Remote and ServSwitch Ultra Remote. Liquids and foreign objects might
come in contact with voltage points, which could create a risk of fire or
electrical shock.
• Operate the ServSwitch Remote and ServSwitch Ultra Remote only when the
cover of its enclosure is in place.
• Do not use liquid or aerosol cleaners to clean the ServSwitch Remote or
ServSwitch Ultra Remote. Always unplug the ServSwitch Remote or
ServSwitch Ultra Remote from its electrical outlet before cleaning it.
SAFETY INSTRUCTIONS
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• Immediately unplug the ServSwitch Remote or ServSwitch Ultra Remote from
its electrical outlet and call Black Box to arrange for service if any of the
following conditions occur:
- The power cord or attached cables have become damaged or frayed.
- The ServSwitch Remote or ServSwitch Ultra Remote has been exposed
to a liquid
- The ServSwitch Remote or ServSwitch Ultra Remote does not operate
normally when all operating instructions have been followed.
- The ServSwitch Remote or ServSwitch Ultra Remote has been dropped
or its case has been damaged.
- The ServSwitch Remote or ServSwitch Ultra Remote begins performing
poorly.
Disclaimer
While every precaution has been taken in the preparation of this manual, the
manufacturer assumes no responsibility for errors or omissions. Neither does the
manufacturer assume any liability for damages resulting from the use of the
information contained herein. The manufacturer reserves the right to change the
specifications, functions, or circuitry of the product without notice.
The manufacturer cannot accept liability for damages due to misuse
of the product or other circumstances outside the manufacturer’s control. The
manufacturer will not be responsible for any loss, damage, or injury arising directly
or indirectly from the use of this product.
SERVSWITCH ULTRA REMOTE
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Contents
Chapter Page
1. Quick Start Guide..................................................................................................10
2. Specifications.........................................................................................................15
3. Introduction .........................................................................................................17
3.1 Overview...........................................................................................................17
3.2 Features...........................................................................................................18
4. Getting Started.......................................................................................................19
4.1 Package contents.............................................................................................19
4.2 Other items needed..........................................................................................19
5. Hardware Installation.............................................................................................20
5.1 Hardware Installation (Model ACR9000A)......................................................20
5.2 Hardware Installation.......................................................................................22
(Model ACR9002A, ACR9004A, ACR9005A).......................................................22
6. Initial Power-up and Configuration.......................................................................25
6.1 Powering up the models..................................................................................25
6.2 Configuring the unit..........................................................................................28
6.3 The configuration screen.................................................................................28
7. Installing and configuring the Viewer Software....................................................30
7.1 System requirements.......................................................................................30
7.2 Installing the Viewer software..........................................................................30
7.3 Connection screen...........................................................................................33
7.4 Keyboard and mouse screen...........................................................................34
8. Viewer Features ....................................................................................................38
9. Operation .........................................................................................................45
9.1 Connecting........................................................................................................45
10. Service and maintenance information.................................................................49
11. Trouble Shooting..................................................................................................50
12. Appendices .........................................................................................................51
TABLE OF CONTENTS
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Figures
Figure Page
Figure 1.1 Model ACR9000A.....................................................................................10
Figure 1.1.1 All other models.....................................................................................10
Figure 1.2 Configure unit............................................................................................11
Figure 1.3 Set-up Wizard ...........................................................................................12
Figure 1.4 Change default name...............................................................................13
Figure 1.5 Remote video displayed in the Viewer....................................................14
Figure 5.1 Model ACR9000A cabling........................................................................20
Figure 5.1.1 Model ACR9000A cabling.....................................................................21
Figure 5.2 Model ACR9002A cabling ........................................................................22
Figure 5.3 Model ACR9004A cabling........................................................................23
Figure 5.4 Model ACR9005A cabling........................................................................24
Figure 6.1 Connect login screen................................................................................25
Figure 6.2 Invalid mode screen.................................................................................26
Figure 6.3 Configure login screen..............................................................................27
Figure 6.4 Configure screen.......................................................................................28
Figure 7.1 Viewer installation wizard.........................................................................31
Figure 7.2 Viewer screen...........................................................................................32
Figure 7.3 Connection screen....................................................................................33
Figure 7.4 Keyboard and mouse settings.................................................................34
Figure 7.5 Login screen..............................................................................................36
Figure 7.6 User details ...............................................................................................37
Figure 8.1 Viewer window..........................................................................................38
Figure 8.2 KVM switch menu.....................................................................................43
Figure 9.1 Connection (PC / Switch).........................................................................46
Figure 9.2 Quad screen mode..................................................................................47
Tables
Tabel Page
Table 8.1 Icon description..........................................................................................38
Appendices
Appendix Page
Appendix A. Part numbers.........................................................................................51
Appendix B. RackMount.............................................................................................52
Appendix C. KeyCodes..............................................................................................53
Appendix D. Import file format ...................................................................................53
Appendix E. ServSwitch Ultra Remote firmware upgrade........................................55
Appendix F. Viewer software upgrade......................................................................56
SERVSWITCH ULTRA REMOTE
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1. Quick Start Guide
This quick installation procedure for the ServSwitch Remote and ServSwitch Ultra
Remote assumes that:
§ You have an active Ethernet TCP/IP network
§ You have a PC on the network to install the Viewer software.
§ You are connecting the ServSwitch Remote or ServSwitch Ultra Remote to a
standalone computer or KVM switch.
Refer to chapter 4.0 for a more detailed procedure for installation and configuration
procedures.
1. Connect your equipment to the ServSwitch Remote or ServSwitch Ultra
Remote:
(Note: Cable connection for model ACR9000A are shown in Figure 1.1.
Models ACR9002A, ACR9004A, and ACR9005A are shown in Figure 1.1.1)
§ Temporarily connect a local keyboard, monitor, and mouse to the
corresponding connectors on the rear panel of the ServSwitch Remote as
shown in Figure 1.1 or 1.2.
§ Connect a network cable from your Ethernet hub, router, or switch to the
corresponding network connector on the rear panel of the ServSwitch
Remote as shown in Figure 1.1 or 1.1.1
§ Connect a standalone computer or KVM switch to the corresponding
DB25F connector as shown in Figure 1.1 or 1.1.1.
- Use the included DB25M to DB25M to connect to the MKM ports on a
compatible ServSwitch family KVM switch
- Use the included DB25M to HD15/PS2/PS2 (3-to-1) cable to connect
to the keyboard, monitor, and mouse ports on a standalone
computer.
Figure 1.1 Model ACR9000A Figure 1.1.1 All other models
CHAPTER 1: Quick Start Guide
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2. Configure the IP address:
A unique IP address must be assigned to each unit locally from the connected
KVM station. Model ACR9000A and ACR9005A (single models) assign one IP
address. Model ACR9002A assign two IP addresses (dual), and model
ACR9004A (quad) is assigned four IP addresses.
• Apply power to the unit and the startup screen will display on the local KVM
monitor. Wait until the “Connect login” screen (green background) appears.
• DO NOT LOGON to the “Connect login” screen, press [F10] to bring-up the
“Configure login” screen (gray background)
• Enter the user-ID ‘admin” with no password, the configure screen will
display (see Figure 1.2)
SERVSWITCH REMOTE VERSION 1.35 COPYRIGHT 2004 BLACK BOX CORPORATION
Configuration
IP address 192.168.0.99
Subnet mask 255.255.255.0
Gateway
TCP port 5678
Speed/duplex
Com1
Com2
Auto
None
none
Enter the new network setting
in the typical dotted notation
by keying in the value.
IP address, subnet mask and
gateway are standard TCP/IP
settings. They become effective
immediately upon save and exit.
TCP port specifies a number used
to listen for connections from
the Viewer program, which must be
configured with the same number.
Use 5678 unless otherwise
required.
Set Speed/duplex to Auto unless
you are connecting to a device
which requires a fixed speed or
duplex setting.
?? Select item
F9-Exit without saving
F10- Save and exit
Figure 1.2 Configure unit
§ Using the up/down arrow keys, select IP address and enter the assigned
network IP address for this unit
§ Select and enter the Subnet mask, optional gateway address, TCP port (if
you system requires a different value than 5678), and Speed/duplex. It is
recommended that the default setting of “Auto” be used unless your system
requires a specific speed and duplex value
§ Com1 and Com2 are reserved for future enhancements to the unit which will
allow for dial-up capabilities
§ When all network values have been entered, press [F10] to save the network
information and exit
Next, install the Viewer software on the network workstations.
SERVSWITCH ULTRA REMOTE
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3. Installing the Viewer program on a network PC:
The ServSwitch Remote and ServSwitch Ultra Remote come with two Viewer
software diskettes.
• Insert diskette #1 into a network PC workstation with the following minimum
requirements:
• 133-MHz IBM compatible PC with 32 MB of system memory and 4MB of
free disk space
• VGA display adapter and monitor capable of 640 x 480 resolution
• Keyboard and mouse
• Network connection with TCP/IP protocol
• Microsoft Windows 95 or later Windows operating system
• Run the “Setup” program on the diskette. You’ll be guided through a
standard Windows style installation process as shown in Figure 1.3
• Click through to specify the installation directory and whether you want the
associated start-menu folder, desktop and quick-launch icons
• Insert diskette #2 when requested
• Read the “Readme” file on the diskette for late-breaking developments.
Figure 1.3 Set-up Wizard
Welcome to the ServSwitch
Ultra Remote Viewer Setup
Wizard
This will install ServSwitch Ultra Remote Viewer on your
computer.
It is strongly recommended that you close all other
applications you have running before continuing. This will help
prevent any conflicts during the installation process.
Click Next to continue, or Cancel to exit setup
CHAPTER 1: Quick Start Guide
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4. Configuring the viewer with the ServSwitch Ultra Remote’s IP address
• Run the Viewer program
• Click on the “Settings”, then the “Connections” tab and use “Edit Location” to
change “Default” to a name of your choosing (Figure 1.4)
• Change the IP address to the one assigned to the unit in step 2
(Use the default TCP port value of 5678 unless it was changed in step 2)
• Click OK and the new location name will appear on the toolbar
• For additional information about the Viewer, click on Help
Figure 1.4 Change default name
Proceed to step 5 to make a connection
SERVSWITCH ULTRA REMOTE
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5. Make a connection
• Press the connect icon (second from the left in the viewer toolbar) or
click on “Connect” in the pull-down connect menu. The login screen should
appear.
• Enter the user ID ‘admin” and no password. Once validated, the video
output of the computer connected to the ServSwitch Ultra Remote or KVM
switch will display. An example is shown in Figure 1.5.
• The pass through message box should appear. Click OK to pass the local
keyboard and mouse commands to the remote computer or switch
• Press [Ctrl] [Alt] [P] to exit the pass through mode and apply the keyboard
and mouse commands to your workstation. Rapidly moving the mouse will
also exit the pass through mode.
• Refer to the detailed Viewer screen section to customize the viewer screens,
add users, change the default “admin” user ID and password, and other
viewer features.
Figure 1.5 Remote video displayed in the Viewer
CHAPTER 2: Specifications
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2. Specifications
Hardware
Required -
Monitor that is compatible with the highest video
standard of any connected computer. Multiplatform
applications should use a multi-sync mode.
Compliance - CE, FCC, UL, cUL, TCV, VCCI
Standards - VGA, SVGA, or XGA video from directly attached
computer.
Mac®, Sun, RS/6000®, or SGI™ video can be displayed
if connected to a KVM switch.
Interfaces - To KVM switch or CPU; Proprietary composite of IBM
PS/2 keyboard and mouse and VGA, SVGA, XGA
video
Network; 10/100BASE-T Ethernet;
VGA IN/OUT; VGA, SVGA, XGA
To keyboard and mouse; IBM PS/2 type;
Serial; (Reserved for future enhancements)
USB; (Reserved for future enhancements)
Resolution and
Refresh Rate -
Up to 1280 x 1024 non-interlaced @ 75Hz
Video Bandwidth -
150 MHz
Maximum
Distance -
Network workstation through TCP/IP – no limitation
Local keyboard, monitor, mouse – 20ft. (6.1m)
Attached CPU or KVM switch – 20 ft. (6.1m)
Indicators - Front-mounted LEDs
Power (AC power indicator)
NET (TCP/IP user logged in)
Serial (Reserved for future enhancements)
LOCAL (Local user logged in)
Connectors - CPU/Switch – DB25F
Ethernet port – RJ45
Monitor – HD15F
PS/2 Keyboard / Mouse – MiniDIN-6F
Serial – DB9M (Reserved)
USB – Type A (Reserved)
Power – IEC320
SERVSWITCH ULTRA REMOTE
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Power -
Auto-switching 90 – 240 VAC, 50/60 Hz
Maximum
Altitude -
10,000ft. (3048 m)
Operating
Temperature -
32°F - 113°F ( 0°C - 45°C)
Humidity - 5% - 80% non-condensing
Enclosure - Electro-galvanized steel
Size - ACR9000A – 1.75”H x 16.7”W x 9.7”D (4.4x42.4x24.6 cm)
ACR9002A – 1.75”H x 16.7”W x 9.7”D (4.4x42.4x24.6 cm)
ACR9004A – 3.50”H x 16.7”W x 9.7”D (8.9x42.4x24.6 cm)
ACR9005A – 1.75”H x 8.90”W x 8.4”D (4.4x21.3x22.6 cm)
Weight - ACR9000A – 8.0 lbs (3.6 kg)
ACR9002A – 9.0 lbs (4.1 kg)
ACR9004A – 11.0 lbs (5.0 kg)
ACR9005A – 4.1 lbs (1.86 kg)
CHAPTER 3: Introduction
17
3. Introduction
3.1 Overview
The ServSwitch Remote and Ultra Remote are powerful products that extends the
range of access to your computers to anywhere in the world. Its advanced design
makes it compatible with most IBM PC compatible computers and with industrystandard KVM switches. It is most commonly used to extend a KVM switch’s user
port to be accessed through a LAN connection (or, in the future, a dialup/WAN
connection).
Installation of the ServSwitch Remote or ServSwitch Ultra Remote consists of two
easy and straightforward processes, connect the hardware, and install the Viewer
program on a windows workstation on the network.
First connect the unit to your Ethernet network, connect a local keyboard, monitor,
and mouse, and connect to a standalone computer or KVM switch. Next power on
the unit and login; display the configuration screen and enter the assigned IP
address and network information for this unit; and save the configuration
information. That completes the basic unit installation procedure.
The model ACR9002A consists of two independent modules in a single chassis.
Each module must be assigned a unique IP address and network information. For
this model, connect the local keyboard, monitor, mouse, and computer or KVM
switch to the second module and configure its network information. Model ACR
9004A has four independent modules in a single chassis. Each of these modules
must be assigned a unique IP address and network information.
When the unit has its network information entered and saved, install and configure
the Viewer program on a network workstation.
The Viewer provides secure, encrypted access from a network workstation to the
ServSwitch Remote or ServSwitch Ultra Remote. The Viewer’s installation wizard
provides easy instructions on installing the Viewer. Once installed, the IP address
assigned to the ServSwitch Remote or ServSwitch Ultra Remote is entered into the
Viewer settings.
Click on the connect icon , enter the assigned user ID and password and you
will be connected to the unit and the connected computer’s video will display in the
Viewer’s window. The Viewer is in the pass-through mode, meaning all keyboard
and mouse commands now applied to the remote connection. To regain control
and apply the keyboard and mouse commands to your workstation, press the left
[Ctrl], [Alt], and [P] keys. Keyboard and mouse commands now apply to your
workstation. To re-enter the pass-through mode, place the mouse anywhere in the
Viewer’s window and click the left mouse button.
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