Black Box ACR9000A User Manual
SEPTEMBER 2002
ACR9000A
1
THE SERVSWITCH™ FAMILY
Welcome to the ServSwitch
TM
Family!
Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! We
appreciate your business, and we think you’ll appreciate the many ways that your
new ServSwitch keyboard/video/mouse switch will save you money, time, and
effort.
That’s because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-sizefits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no
more, no less.” Why not a single user station (monitor, keyboard, and mouse) for
multiple computers—even computers of different platforms? Why not a pair of
user stations, each of which can control multiple computers? Why not multiple
user stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line
of robust solutions for all these applications. Do you have just two PCs, and need
an economical alternative to keeping two monitors, keyboards, and mice on your
desk? Or do you need to share dozens of computers, including a mix of IBM
®
PC,
RS/6000
®
, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles among
multiple users with different access levels? Does your switch have to sit solidly on a
worktable and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we’re confident we
have a ServSwitch system that’s just right for you.
The ServSwitch
™
family from Black Box—the one-stop answer for all your KVM-
switching needs!
*
This manual will tell you all about your new ServSwitch™ Ultra Remote,
including how to install, operate, and troubleshoot it. For an introduction to the
ServSwitch
Ultra Remote, see Chapter 3. The ServSwitch Ultra Remote product code
covered in this manual is:
ACR9000A
2
SERVSWITCH™ ULTRA REMOTE
TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the logo are registered trademarks, and ServSwitch and
ServSwitch Ultra Remote are trademarks, of Black Box Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PS/2, and RS/6000 are registered trademarks of International Business
Machines Corporation.
Microsoft, Windows, and Word are trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in
the United States and other countries.
UL is a registered trademark of Underwriters Laboratories Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners.
3
FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY
FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy, and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart B of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the
interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital
apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment is in conformity with the requirements of the European EMC
directive 89/336/EEC with respect to EN55022: (Class B), EN50082-1/EN60555-2,
and the Low Voltage Directive.
4
SERVSWITCH™ ULTRA REMOTE
NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc..
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.
5
NOM STATEMENT
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
6
SERVSWITCH™ ULTRA REMOTE
Safety Instructions
The ServSwitch™ Ultra Remote has been tested for conformance to safety
regulations and requirements, and has been certified for international use. Like all
electronic equipment, the Ultra Remote should be used with care. To protect
yourself from possible injury and to minimize the risk of damage to the Ultra
Remote and other equipment, read and follow these safety instructions.
CAUTION!
If the battery on the Ultra Remote’s motherboard fails, do not attempt to
replace it yourself unless you are directed to do so by a Black Box
technician. If you are directed to replace it, make sure to use the proper
type of battery. Using the wrong type of replacement battery creates the
risk of a fire or small-scale explosion. Dispose of used batteries
according to the battery manufacturer’s instructions. Follow all
instructions and warnings marked on the Ultra Remote.
• Do not attempt to service the Ultra Remote yourself.
• Do not use the Ultra Remote near water.
• Place the Ultra Remote only on a stable, clean, dry, flat surface or in a
19" equipment rack.
• Provide proper ventilation and air circulation for the Ultra Remote.
• Keep the Ultra Remote’s power cord and attached cables clear of obstructions
that might cause damage to them.
• Use only power cords, power transformer and connection cables designed for
the Ultra Remote.
• Use only a grounded (three-wire) electrical outlet.
• Keep liquids and potentially damaging objects away from the Ultra Remote.
Liquids and foreign objects might come in contact with voltage points, which
could create a risk of fire or electrical shock.
• Operate the Ultra Remote only when the cover of its enclosure is in place.
• Do not use liquid or aerosol cleaners to clean the Ultra Remote. Always unplug
the Ultra Remote from its electrical outlet before cleaning it.
7
SAFETY INSTRUCTIONS
• Immediately unplug the Ultra Remote from the electrical outlet and call Black
Box to arrange for service if any of the following conditions occur:
– The power cord or attached cables have been damaged or frayed.
– The Ultra Remote has been exposed to any liquids.
– The Ultra Remote does not operate normally when all operating
instructions have been followed.
– The Ultra Remote has been dropped or its case has been damaged.
– The Ultra Remote begins performing poorly.
8
SERVSWITCH™ ULTRA REMOTE
Contents
Chapter Page
1. Quick Start Guide ........................................................................................... 10
2. Specifications .................................................................................................. 15
3. Introduction ................................................................................................... 18
3.1 Overview ................................................................................................... 18
3.2 Features in Brief ........................................................................................ 18
3.3 Features in Detail ...................................................................................... 19
3.4 The Ultra Remote Illustrated ................................................................... 21
4. Getting Started ................................................................................................ 23
4.1 The Complete Package ........................................................................... 23
4.2 Other Things You Will Need .................................................................. 23
5. Hardware Installation ..................................................................................... 24
6. Initial Power-Up and Configuration .............................................................. 27
6.1 Powering Up the Ultra Remote .............................................................. 27
6.2 About Logins ........................................................................................... 28
6.3 Using the Connect Login for the First Time ......................................... 29
6.4 Using the Configure Login for the First Time ....................................... 30
6.5 The Configure Screen ............................................................................. 31
6.6 Connect Contention ............................................................................... 32
6.7 Password Defeat ....................................................................................... 32
7. Installing the Ultra Remote’s Viewer Software .............................................. 33
7.1 Requirements .......................................................................................... 33
7.2 Installing the Viewer with the Setup Wizard .......................................... 34
7.3 Using the Viewer for the First Time ....................................................... 35
8. The Viewer Screen .......................................................................................... 36
8.1 The Title Bar ........................................................................................... 36
8.2 Menu Commands .................................................................................... 36
8.3 The Toolbar ............................................................................................. 37
8.4 The Display Area ..................................................................................... 38
8.5 The Status Bar ......................................................................................... 38
8.6 The Windows Buttons ............................................................................. 38
8.7 Question-Mark Help ................................................................................ 39
9
Chapter Page
9. The Viewer’s Menu Commands ..................................................................... 40
9.1 The File Menu ......................................................................................... 40
9.2 The Connect Menu ................................................................................. 41
9.3 The View Menu ....................................................................................... 42
9.4 The Shortcuts Menu ................................................................................ 45
9.5 The Settings Menu .................................................................................. 46
9.6 The Help Menu ....................................................................................... 47
10. Configuration Settings ................................................................................... 48
10.1 Connections ........................................................................................... 48
10.2 Keyboard and Mouse ............................................................................. 50
10.2.1 Hotkeys ...................................................................................... 50
10.2.2 Mouse Escape Movements ........................................................ 52
10.2.3 KVM Switch ............................................................................... 53
10.2.4 Security ...................................................................................... 55
10.2.5 User Details ............................................................................... 57
11. Connecting and Logging In ........................................................................... 59
11.1 Connecting ............................................................................................ 59
11.2 Login ..................................................................................................... 60
11.3 Pass-Through Mode ............................................................................... 60
11.3.1 Exiting Pass-Through Mode ..................................................... 60
11.3.2 Pass-Through Warning Dialog Box .......................................... 61
11.3.3 Re-entering Pass-Through Mode ............................................. 61
11.3.4 System Keys ............................................................................... 62
11.4 Disconnecting ........................................................................................ 62
12. View Modes ..................................................................................................... 63
12.1 Scaled and Scrolled ............................................................................... 63
12.2 Auto Size ................................................................................................ 65
12.3 Full-Screen View .................................................................................... 66
12.4 Color Modes .......................................................................................... 67
13. Using a KVM Switch with the Ultra Remote and Its Viewer ........................ 68
13.1 Remote-Computer Selection ................................................................ 68
13.2 Quad-Screen View ................................................................................. 69
13.3 Importing and Exporting Switch Files for Custom KVM Switches .... 71
13.3.1 Key Codes .................................................................................. 71
13.3.2 Switch-File Content Rules ........................................................ 73
14. Troubleshooting ............................................................................................. 74
14.1 Calling Black Box .................................................................................. 74
14.2 Shipping and Packaging ....................................................................... 74
Appendix: Rackmounting the Ultra Remote ....................................................... 75
TABLE OF CONTENTS
10
SERVSWITCH™ ULTRA REMOTE
1. Quick Start Guide
This quick installation procedure for the ServSwitch™ Ultra Remote assumes that:
• You have an active Ethernet TCP/IP network.
• You have a PC on the network on which you can install the Viewer software.
• You are connecting the Ultra Remote to a standalone computer or KVM
switch.
1. Connect your equipment to the Ultra Remote:
• Temporarily connect a local keyboard, monitor, and mouse to the bottom row
of connectors on the back of the Ultra Remote, as shown in Figure 1-1. (If
you’ll want to leave these permanently connected, see Chapter 5 for
instructions.)
• Run a network cable (not included) from your Ethernet hub, router, or switch
to the Ultra Remote’s 10/100BASE-T Ethernet port, also in the bottom row.
• Connect your standalone computer or KVM switch to the Ultra Remote’s
DB25 connector (in the top row):
– Use the included DB25 male-to-male cable if you’re connecting the Ultra
Remote to the monitor/keyboard/mouse (MKM) port of a compatible
ServSwitch family KVM switch.
– Use the included 3-to-1 cable to connect the Ultra Remote to a computer’s
video, keyboard, and mouse ports.
Figure 1-1. Making connections to the Ultra Remote.
11
CHAPTER 1: Quick Start Guide
2. Configure the Ultra Remote’s IP address:
• Power on the Ultra Remote and you’ll see its startup splash screens on the
local monitor. Wait for the green screen.
• Press [F10] to bring up the Ultra Remote’s configuration screen, shown in
Figure 1-2. (The screen color changes from green to gray.)
• Press [F1] to bring up online help about configuring the Ultra Remote.
• Enter the user ID “admin” with no password.
• Enter the IP address, subnet mask, optional gateway address, TCP port (if
you’re using something other than 5678), and speed/duplex (if you’ve
connected the Ultra Remote to a LAN device that requires a particular data
rate or duplex setting).
• Press [F10] to save the network information.
The Ultra Remote will now be active at this address. Unless you want to leave your
local keyboard, monitor, and mouse permanently connected (see Chapter 5),
detach them from the Ultra Remote now.
Figure 1-2. Configuring the Ultra Remote.
12
SERVSWITCH™ ULTRA REMOTE
3. Install the Viewer program on a PC on your network:
The Ultra Remote comes with two software-installation diskettes.
• Insert the setup diskette in a PC running a recent version of a Microsoft
®
Windows®operating system and run the “setup” program on that diskette.
You’ll be guided through a standard Windows style installation process, as
shown in Figure 1-3.
• Click through to specify the installation directory and whether you want the
associated Start-menu folder, desktop, and quick-launch icons.
• Read the readme file on the diskette for late-breaking developments.
Figure 1-3. The setup wizard for the Ultra Remote’s Viewer.
13
CHAPTER 1: Quick Start Guide
4. Configure the Viewer with the Ultra Remote’s IP address:
• Run the Ultra Remote Viewer program.
• Go to the Settings: Connections tab and use Edit Location to modify “Default”
to a name of your choosing, as shown in Figure 1-4.
• Change the IP address to the one you gave the Ultra Remote in step 2.
• Click OK. The new location name appears on the Ultra Remote toolbar.
• Click Help if you want to know more about the Viewer, or proceed with step 5
to make a connection.
Figure 1-4. Changing the default name in the Ultra Remote’s Viewer.
14
SERVSWITCH™ ULTRA REMOTE
5. Make a connection:
• Press the connect icon (second from the left in the Viewer’s toolbar) or click
on “Connect” in the pulldown Connect menu. A logon box should appear.
• Enter the user ID “admin” and no password. After a moment you should see
the video output of the computer or KVM switch attached to the Ultra
Remote, as shown in Figure 1-5.
• The pass-through message box should appear. Click OK to forward your local
keyboard and mouse input to the remote computer or switch.
• Press [Ctrl][Alt][P] to exit the Viewer from pass-through mode or if you need
to move the mouse rapidly.
• Don’t forget to go to the Settings: Security tab to change the user ID and
password from its non-secure default value.
Refer to the remainder of this manual or the Viewer’s help files for more
information.
Figure 1-5. Remote video displayed in the Ultra Remote’s Viewer.
15
CHAPTER 2: Specifications
2. Specifications
Hardware
Required — Monitor that supports your computers’ highest video
standard; in multiplatform applications, should be a
multisync model
Compliance — CE (EN55022 Class B, EN50082-1/EN60555-2, Low Voltage
Directive), FCC Part 15 Subpart B Class A, IC Class/
classe A, UL
®
, cUL, TÜV, VCCI
Standards — VGA, SVGA, or XGA video from directly attached computer;
Mac
®
, Sun, RS/6000®, or SGI™ video can be displayed if the
computers outputting these standards are attached to the
Ultra Remote through a KVM switch
Interfaces — To KVM switch or CPU: Proprietary composite of IBM PS/2
keyboard and mouse and VGA, SVGA, or XGA video;
Network: 10/100BASE-T Ethernet;
VGA IN/OUT and to monitor: VGA, SVGA, or XGA video;
To keyboard and mouse: IBM PS/2 type;
RS-232 port (nonfunctional): EIA/TIA RS-232 pinned
according to TIA-574, DTE;
USB (nonfunctional): USB Type A
Resolution and
Refresh Rate— Up to 1280 x 1024 noninterlaced at up to 76 Hz
Video Bandwidth — 150 MHz
Maximum
Distance — No distance limit to users connected through TCP/IP;
328 ft. (100 m) of LAN cable to directly attached hub,
router, network switch, or other LAN device;
20 ft. (6.1 m) of VGA or PS/2 cabling to any directly
attached monitor, keyboard, or mouse;
20 ft. (6.1 m) of original Serv cable to any directly attached
CPU or KVM switch;
20 ft. (6.1 m) of coaxial cable
—possibly as much as 100 ft.
(30.5 m), depending on the CPU or switch—to any
directly attached CPU or KVM switch
16
SERVSWITCH™ ULTRA REMOTE
User Controls — Rear-mounted rocker switch for power;
Keyboard commands;
On-screen menus;
Viewer program installed on LAN PCs
Indicators — (4) Front-mounted LEDs:
POWER (receiving AC power),
REMOTE (TCP/IP user is logged in),
SERIAL (reserved for future use),
LOCAL (local user is logged in);
(2) Rear-mounted LEDs (unlabeled) next to network port:
10/100 (top) for network data rate;
ACTIVITY (bottom) for network-port activity;
Various indications and warnings in Viewer software
Connectors — All rear-mounted;
(1) DB25 female: KVM switch or CPU;
(1) RJ-45 female: Ethernet;
(3) HD15 female: Monitor, VGA in, VGA out;
(2) 6-pin mini-DIN female: PS/2 keyboard and mouse;
(2) DB9 male: Reserved for future use;
(2) USB Type A female: Reserved for future use;
(1) Power inlet: IEC 320 male;
Maximum
Altitude— 10,000 ft. (3048 m)
Temperature
Tolerance— 32 to 113˚F (0 to 45˚C)
Humidity
Tolerance— 5 to 80% noncondensing
Enclosure — Electrogalvanized steel
17
CHAPTER 2: Specifications
Power — 115 to 230 VAC at 50 or 60 Hz, 750 mA, from AC outlet
through included power cord and IEC 320 male inlet to
UL, CUL, TÜV, and VCCI approved internal transformer
Size — 1.75"H (1U) x 16.7"W x 7"D (4.4 x 42.4 x 17.8 cm)
Weight — 8 lb. (3.6 kg)
18
SERVSWITCH™ ULTRA REMOTE
3. Introduction
3.1 Overview
The ServSwitch™ Ultra Remote is a powerful product that extends the range of
access to your computers to anywhere in the world. Its advanced design makes it
compatible with most IBM
®
PC compatible computers and with industry-standard
KVM switches. It is most commonly used to extend a KVM switch’s user port to be
accessed through a LAN connection (or, in the future, a dialup/WAN connection).
First connect the Ultra Remote to a standalone computer or KVM switch and
your Ethernet network. Then assign an IP address to the Ultra Remote and run the
remote-access client from any workstation. You can then access the server just like
you were standing in front of it, but you can be at home, work, or halfway around
the world. Easy-to-configure security features prevent unauthorized access.
The Ultra Remote has a sophisticated scaling feature that allows you to position
output video images of any size image from your servers anywhere on your screen.
Now you can monitor servers while you work on other tasks. The scaling feature is
also ideal for fast video updates over slow links because less data is sent.
Because the Ultra Remote is a fully embedded product with no hard drive or
complicated operating system, it’s highly reliable and available.
A maximum resolution of 1280 x 1024 is supported for access to standalone or
KVM-switched PCs as well as KVM-switched Apple
®
Macintosh®, Sun®, and other
high-resolution computers through a TCP/IP connection. The Ultra Remote also
features a local KVM port for direct access at the unit’s location.
3.2 Features in Brief
• Connect to remote computers over Ethernet or (in the future) dialup.
• Up to 1280 x 1024 resolution.
• 1U-high chassis.
• Easy to install: Just give it an IP address and run the remote client application.
• Compatible with many ServSwitch family KVM switches and other KVM
devices.
• Has a local KVM port to access computers at the Ultra Remote’s location.
19
CHAPTER 3: Introduction
• Scaling of computer images reduces amount of data sent and permits fast
screen updates over slow links.
• Quad-screen mode allows you to see four servers on one screen.
• Front-panel LEDs show power and currently connected input port (either
network or local KVM, or serial with future firmware).
• Solid-state embedded unit has no disk drive for maximum reliability.
• Remote client application is simple to use, installs very easily, and requires no
licensing.
• Password security prevents unauthorized configuration.
3.3 Features in Detail
Installation
The ServSwitch Ultra Remote is easy to install. Just connect it to your standard
10/100 Ethernet network, a keyboard, monitor, and mouse, and a KVM switch or
standalone computer. An IP address is assigned from a simple menu at the local
KVM port on the Ultra Remote. That completes the basic Ultra Remote
installation. Now go to a PC on the network and run the Viewer program provided
with the Ultra Remote. Enter the IP address of the Ultra Remote and hit the
connect icon. You are now prompted for a password. Enter the correct password
and you will be connected to the switch or standalone computer as if you were
directly connected by a single stretch of cable.
Operation
The Ultra Remote has three access points to the switch or standalone computer:
Ethernet, a local KVM port, and (not yet enabled) serial. The local KVM port is an
integrated switched analog port. When you connect the Ultra Remote to a KVM
switch, the integrated local KVM port allows you to have direct analog access to the
switch, so you don’t lose the KVM port on the switch. From the local KVM port,
you are able to configure the basic network and password information. All access to
the attached computers is through a menu. The menu prompts you to enter the
password. Once the correct password is entered, you are granted access if no one
else is connected. Otherwise, you are informed that another connection is in
progress and you are denied access. If you use the Administrator password, you can
override the connection in progress for immediate connection.
20
SERVSWITCH™ ULTRA REMOTE
Server Windowing
You can choose the size of the window that you work with. This allows you to either
park a scaled image of your server in the corner of your screen or work with it at
full resolution. By resizing the Ultra Remote Viewer’s window, you automatically
communicate to the Ultra Remote, which then sends scaled video to fit your
resized window. When using a reduced window, less data is sent, improving
performance and reducing demands on network bandwidth. If you wish, you can
run in scaled, scrolled, or full-screen modes.
Security
The ServSwitch Ultra Remote is designed with the highest consideration for
security. For maximum security, the connection is encrypted with Blowfish or triple
DES. You can also program a timeout that will automatically terminate the session
when no keyboard or mouse activity is detected for a given length of time.
Quad-Screen Mode
You can view four servers at one time with the quad-screen mode. This integrated
high-performance feature is easy to set up and use. Simply select the servers that
you want to be viewed and enter quad-screen mode. All servers are viewed in real
time and are automatically scaled to fit their quadrant of the screen.
Color Modes and Resolution
The Ultra Remote hardware supports full 16-bit color. It can be programmed to
use black and white, grayscale, or color. This feature is excellent for slow links or
for reducing demands on network bandwidth.
Mouse Cursors
Competing products suffer from an annoying presence of two mouse cursors and
the requirement to synchronize the two cursors. The Ultra Remote uses one mouse
cursor in a very intuitive style to access the remote connection. Switching between
the remote servers and the applications on your own PC is smooth and effortless.
Video Resolution
Competing products make you adjust complicated controls to get the optimum
video quality. The Ultra Remote does it all automatically. It also supports up to
1280 x 1024 resolution at refresh rates up to 76 Hz.
Flash Memory
To support the latest devices and provide continuing features and support, the
ServSwitch Ultra Remote contains flash memory. We might occasionally release
firmware upgrades that you will be able to load into the Ultra Remote to add new
features or support new equipment. If and when we release such upgrades, our
technical-support technicians will be able to tell you how to download them; install
them with the “Flash Update” command (see Section 9.1).
21
CHAPTER 3: Introduction
3.4 The Ultra Remote Illustrated
The front panel of the ServSwitch Ultra Remote looks like this:
The front-panel LEDs have these meanings when lit:
• POWER: The Ultra Remote is receiving AC power.
• REMOTE: A user is logged in through a TCP/IP (LAN) connection.
• SERIAL: Reserved for future use.
• LOCAL: A user is logged in through the local KVM connection.
The rear panel of the ServSwitch Ultra Remote looks like this:
The rear-panel connectors and LEDs have these functions/meanings:
• USB1, USB2 (USB Type As): Reserved for future use.
• COM1, COM2 (DB9s): Reserved for future use.
• KEYBOARD (left-hand 6-pin mini-DIN): Plug in a local PS/2
®
keyboard here.
• MOUSE (right-hand 6-pin mini-DIN): Plug in a local PS/2 mouse here.
• MONITOR (HD15 at top right): If you’re using the local port on a permanent
basis, plug in a local monitor here.
• VGA-IN (HD15 at top left): If you’re using the local port on a permanent
basis, plug in the included loop cable here (see Chapter 5).
• VGA-OUT (bottom HD15): If you’re using the local port on a permanent
basis, plug in the included loop cable here (see Chapter 5). If you’re only
using the local port temporarily until you can configure the Ultra Remote,
plug in a local monitor here.
• SWITCH/CPU (DB25): Run one of the included cables from this port to the
user port of a KVM switch or to the video, keyboard, and mouse ports of a
standalone computer.
22
SERVSWITCH™ ULTRA REMOTE
• NETWORK (RJ-45): Plug a LAN cable (not included) into this connector. The
LEDs to its left work this way:
– 10/100 (top) is lit if the LAN data rate is 100 Mbps, dark if the data rate is
10 Mbps.
– ACTIVITY (bottom) is lit if the Ultra Remote is passing any packets to or
from the LAN.
• POWER (IEC 320): Plug in the included power cord here. (The internal
power supply is 115- or 230-VAC, 50 to 60 Hz, autosensing.)
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CHAPTER 4: Getting Started
4. Getting Started
4.1 The Complete Package
At the time of this writing, the ServSwitch™ Ultra Remote package consists of:
• (1) Ultra Remote.
• (1) 6-ft. (1.8-m) power cord.
• (1) 5-ft. (1.5-m) DB25 male to DB25 male ServSwitch-to-ServSwitch Expansion
Cable for attaching a compatible KVM switch.
• (1) 5-ft. (1.5-m) DB25 male to HD15 male and dual 6-pin mini-DIN male
ServSwitch CPU Cable for attaching a standalone computer.
• (1) 1-ft. (0.3-m) HD15 male to HD15 male video-loop cable used to enable
permanent local-monitor attachment.
• (2) 3.5" diskettes containing Ultra Remote Viewer software.
• (1) Pair of brackets that can be used to mount the Ultra Remote in a 19" rack
(see the Appendix) and (4) screws to secure the brackets to the Ultra Remote.
• This manual.
4.2 Other Things You Will Need
You will also need these items to connect and use your Ultra Remote:
• (1) Standalone computer or KVM switch to be viewed and accessed.
• (1) Local PC keyboard with PS/2 connector.
• Optionally, (1) local PS/2 mouse.
• (1) Local VGA monitor.
• An active Ethernet TCP/IP network
• (1) Network cable with an RJ-45 male connector at the Ultra Remote end.
• At least (1) PC on the network on which the Ultra Remote’s Viewer software
can be loaded.
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