Black Box 2010 User Manual

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Please open this page for an ‘at a glance’ guide to your Quartet 2010.

Recall

For use with switchboards.

Charger

Redial

Stores last 3 numbers dialled.

See page 12

Charging light

Illuminates when a handset

is charging.

Registration button

For registering new handsets to the Quartet 2010 base unit.

Power light

Illuminates when power is switched on.

Aerial

Extend for use.

Aerial

Extendable.

At a glance

Talk

For making and ending calls.

Options

For navigating through the menu.

Directory

The Directory, which you access via the directory button, allows you to store up to 20 names and numbers in alphabetical order. You can scroll through and edit or delete them. You can also preview entries and set up calls directly from them.

Select Services

Your Quar tet 2010 is designed to make it easy for you to access and manage BT’s Friends & Family and certain BT Select Services. For instance, you may also want to change the time for your Reminder Call or switch Call Waiting on or off.

These can all be edited, enabled or cancelled via the handset display.

Handset functions

Apart from some very basic functions on the base unit and charger, your Quartet 2010 is managed almost entirely from the handset. Using the handset’s display screen and buttons, you can edit and activate the functions of your Quartet 2010, both on and off-line. The main method of control, is via a tree of menus, which you can access and navigate through by using buttons beneath the display. Please see ‘Menu options’, page 8.

For your records

For warranty purposes, proof of purchase is required, so please keep your receipt.

Unpacking your Quartet 2010

Check that your BT Quartet 2010 is complete. When you unpack it, you should have:

●

BT Quartet 2010 base unit with telephone line cable attached.

●

Cordless handset

●

Charger

●

2 x 13 amp mains power adaptor plugs

●

Wall plugs and screws

Date of purchase:

Place of purchase:

Serial number (on the underside of the telephone base unit):

Purchase price:

Setting up

Follow these steps to get your Quartet 2010 ready for use.

Situating your Quartet 2010

Position your Quartet 2010 within 2 metres of a phone socket and 3 metres of a mains power socket.

Do not stand it on carpets or other similar surfaces which might generate fibres.

Do not cover or enclose the machine. Allow a free flow of air to its surfaces.

For the best performance do not position your Quartet 2010 close to other electrical equipment, eg. TV’s or large metal objects, metal cabinets etc.

Your Quar tet 2010 can be wall-mounted. For instructions on how to do this, see ‘Wall-mounting’ on page 39.

If you have any problems setting up or using your Quartet 2010, please call Helpline on 08457 697330.

If you do not have a modern-style socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct type. This is a chargeable service.

There is one mains power adaptor for the charger and one for the base unit. Simply plug one end in the socket provided on the underside of each box, plug the other end into a mains power supply socket, and switch on.

Plug your Quartet 2010 base unit

into the telephone wall socket

Plug your Quartet 2010 base unit and charger into the mains power socket

SETTING UP

Base unit Charger

Before you use your Quartet 2010 for the first time, it is important to have the handset batteries fully charged. We recommend that you leave the Quartet 2010 handset on the cradle charger for at least 24 hours.

It is advisable to extend the aerials on both the handset and base unit for optimum performance.

Your Quartet 2010 is now ready for use.

Charge the handset batteries for

at least 24 hours

Aerial

Battery Low Indication

When the batteries need re-charging, the display

will show a ‘battery low’ symbol. Replace the

handset on the charger to re-charge.

Extendible

handset

aerial

Extendible base unit aerial

SETTING UP

Using your Quartet 2010

Menu options

Your Quar tet 2010 uses a display on the handset which allows you to select from the various product features detailed throughout this guide. Using the keypad, you are guided through the menu options by the prompts on the display.

At standby (that is the basic screen when not in use) the handset display shows:

Press the

Options button. This opens the top

level menu, showing the first of 2 main options. The first is:

Press

Options again. Display shows:

Each menu option offers you with a choice of prompts that appear on screen (ie. BACK, OK) which are selected using the 2 buttons located just below the display.

The Options button is in the middle of these.

For example, if you press

OK when in SELECT

SERVICES, you will be presented with a further

menu of 7 screens, which you move between by pressing the

OPTIONS button again.

Press

Options button. Display shows:

Press

Options button again. Display shows:

If you wish to select an option, press the right hand

OPTION button, or BACK to move back to

the previous menu.

When you wish to exit the menus completely, press and hold

BACK.

The order of the select services will always start from the last service used.

Options

HANDSET 1

Options

CALL RETURN

BACK DIAL

Options

FRIENDS/ FAM

BACK DIAL

Options

CALL MY BILL

BACK DIAL

Options

CALL WAITING

OFF ON

Options

EDIT SERVICES BACK OK

Options

SELECT SERVS BACK

Options

TELEPHONE BACK OK

USING

Options

CALL DIVERT

CANCEL SET

Options

REMINDER CALL CANCEL SET

Alternatively, if you press OK when in

TELEPHONE

, you will be presented with a further menu of 6 screens, which you also move between by pressing the

OPTIONS button again.

When you have reached the feature you wish to select or change, just follow the on-screen menus.

Replacing the handset in the charger at any time will return the system to standby.

Using the menus you can edit and set up the Select Services you subscribe to, and the standard telephone settings.

Display symbols

The following symbols may appear on your handset display.

Options

HANDSET RING

BACK CHANGE

Options

HANDSET VOL

BACK CHANGE

Options

BASE RING

BACK CHANGE

Page 23

Page 24

Page 25

Page 26

Page 27

Page 29

Page 22

Page 18

Page 19

Page 20

Page 30

Page 13

Page 14

Page 30

HANDSET

MENU STRUCTURE (WHEN IN STANDBY)

SELECT SERVICES

TELEPHONE

CALL WAITING

REMINDER CALL

CALL DIVERT

CALL MY BILL

CALL RETURN

FRIENDS/FAM

RECALL MODE

DIAL MODE

BASE RING

HANDSET VOLUME

HANDSET RING

EDIT SERVICES

MENU STRUCTURE (DURING A CALL)

CALL WAITING

RING BACK

CHANNEL SEEK

3 WAY CALL

SECRECY

OPTIONS

TRANSFER

HANDSET OFF HOOK

USING

*The menu will begin from the last service used. This is designed to make the system easier to use.

USING

To make a call, you can choose to enter the number first, before you dial it.

Enter the number you wish to dial.

DIAL The number will appear in handset

display together with

for back and

for forward. The black cursor will flash.

To delete a digit press and release the

button under the <symbol. Press the

button under the >symbol to insert a space.

When you have entered the full number, press the

TALK button. Your number

will be dialled. (If you do not press the

TALK button, you will be returned to

When the phone rings:

The light on the handset flashes.

Display shows

CALL

. This occurs both

on and off the charger.

If the handset is in its charger:

Lift the handset and you are immediately in contact with the caller.

To end the call, press the

TALK button

or replace the handset in its charger.

If the handset is not in its charger:

Press the

TALK button.

If another registered user picks up the call, an error tone sounds.

To end the call, press the

TALK button

or replace the handset in its charger.

You may like to lock your keypad when you are carr ying it around. This stops you from accidentally dialling any numbers.

Press the left button (under the display) followed by the

✱

button. Display shows

KEYGUARD ON

If you now try to dial, display will show

KEYGUARD CANCEL

. When you wish to cancel the keyguard, press the left button (under the display) followed by the

✱

button.

✱

Press buttons in order shown

Press the

TALK button or replace the

handset in its charger.

Using the redial button that is located on the bottom left side of your handset:

Press the

REDIAL button. The last

number called appears in the display. This allows you to check it before dialling.

Press

TALK to dial the call.

An alternative way of doing this is:

Press

TALK, then the REDIAL button.

The number is immediately dialled.

REDIAL

will store the last 3 numbers

called.

Press the

REDIAL button until the

number you wish to redial is displayed.

Press

TALK to dial.

Redial

To receive a call

To switch on the keyguard

To end a call

USING

To redial the last number

USING

Options during a call

You can use a number of additional functions during a call.

While on a call or listening to messages:

To adjust the volume of speech of the person you are talking to, press the

VOLUME button situated at the top

left-hand corner of the handset.

The volume will get louder or softer, depending on the start point, and will beep twice when it has reached either the highest or lowest volume setting. It will then go back the other way.

Press and release the volume button to increase/decrease for the required level.

VOL

To adjust the handset earpiece volume (speech)

While on a call, if you wish to talk to someone close by without the person at the other end hearing the conversation, you can use the secrecy function.

During a call:

SEC

Select the SEC option. The display shows

SECRECY ON

This confirms that you have activated the secrecy function and you can now talk without the other person at the end of the line hearing you. You will also hear a beep every 5 seconds or so.

SEC

To allow the caller to hear you again, select

SEC. You can now resume your

conversation.

To end the call and return to standby, press

TALK.

To use the secrecy function

Press buttons in order shown

For an explanation of Call Waiting service, please see page 22.

When you hear the Call Waiting beeps during a call:

Press the

OPTIONS button until the

display shows

CALL WAITING

SWITCH

Press SWITCH to speak to the other caller. Your first call will be put ‘on hold’.

SWITCH

Press SWITCH to toggle between the 2 callers.

When you wish to end one of the calls, press the

TALK button. Your current call

will end.

Your handset will ring, display showing

CALL

. Press the TALK button and you

will be re-connected to the remaining caller. Press the

TALK button again when

you wish to end the call.

NOTE: Ring back service must be

available – check with network provider.

If the number you are calling is engaged, press the

OPTIONS button

until the display shows

RING BACK

Press OK. The display shows PLEASE LISTEN and the voice says ‘Your Ring

Back request has been accepted’.

Options Options

To end the call, press the TALK button or replace the handset in its charger.

When the engaged number becomes free, your phone will ring and you will be connected to the person you were trying to contact. (They will answer the call as if you had just called them.)

Press the

OPTIONS button until the

display shows

CHANNEL SEEK

Press

DIRECTORY

Your Quar tet 2010 can hold up to 20 names and numbers in its directory which will be stored in alphabetical order.

You can add names to the directory and edit or delete them as required.

You can also set up calls from entries in the directory.

Press buttons in order shown

Press the

DIRECTORY button.

The display shows

EMPTY

or your first

directory name.

NEW

Select NEW. Display shows

ENTER NAME

KEYPAD

Key the first letter of the name you wish to enter. (For instance, to display the letter

, press the 2 button until

appears on the display.)

You will now see the letter just entered, and the cursor will start flashing under the next letter space after a few seconds.

Finish entering the letters of the name,

using the >symbol to insert a space between the first and last name.

To delete a letter, use the <symbol.

SAVE

Press SAVE. The display shows

ENTER

NUMBER

Enter the number in the same way as you entered the letters. If there are more than 12, they will be scrolled along, allowing the last 12 digits to be shown.

Insert a space if you wish (this is ignored during dialling).

To insert a pause in the string of digits (for instance for switchboard access), press the

REDIAL button. The pause

is shown as

SAVE

Press SAVE. Display shows

UPDATING

DIRECTORY

followed by

SAVED

Display confirms name and number together for up to 15 seconds, then returns to standby.

BACK

Press and hold BACK to return to standby.

Redial

Using the Directory

To store an entry in the Directory

DIRECTORY FULL

If you try to store a new entry and you see the

message

DIRECTORY FULL

,you will need to

delete an entry before you can store any others.

See‘to delete an entry in the directory’ page 17.

NOTE

If you want to enter ‘C’ followed by another ‘C’

wait for a few seconds for the cursor to

automatically move onto the next space before

entering the second ‘

’.

Press the DIRECTORY button.

Use the DIRECTORY button to scroll through the names until the name you wish to edit appears.

Press the

OPTIONS button. The display

shows the name.

EDIT

Press EDIT. You will now see the name, such as

LOUISE DAVIES

. Use the backspace, the forward space and the keypad to edit the name. Then press

SAVE

SAVE until a beep sounds.

If it is only the number you wish to edit,

SAVE

press SAVE to confirm the name.

Edit the number as before. Press SAVE.

SAVE

The revised name and number are displayed.

BACK

Press BACK to return to standby.

Options

To edit an entry in the directory

Press buttons in order shown

Press the

DIRECTORY button.

Press the OPTIONS button.

NEW

Select NEW.

Follow the process on the previous page.

Options

To add extra entries to the directory

DIRECTORY

AVAILABLE CHARACTERS

&’() 1

MNO6

ABC2

PQRS7

DEF3

TUV8

GHI4

WXYZ9

JKL5

DIRECTORY

Press the DIRECTORY button. The first stored name is displayed with the telephone number.

Press and release the

DIRECTORY

button to move to the next entry.

Press and hold the

DIRECTORY button

to scroll through all entries. These are in alphabetical order. After reaching

the scrolling takes you back to letter A.

If the number has more than 12 digits the display scrolls to the left.

To go to a specific entry, use the

DIRECTORY button then the handset

keypad to enter the first letter of the name. For example, for “C Davis” press button

2 three times, for

, wait for the display to show the first directory entry under ‘C’, then press the directory button to access any further names under ‘C’.

If there are no entries under a section beginning with the chosen letter, the display will move to the next section and letter.

To dial the number on the screen:

Press the

TALK button. The name of

the person will appear on the display for a few seconds before the call timing begins.

To view and then dial a call from the directory

Press the DIRECTORY button. The first entry appears on the display.

Use the

DIRECTORY button to scroll

through the names until the name you wish to delete appears.

Press the

OPTIONS button. The display

shows the name.

DEL

Press DEL. The display shows

DELETE?

YES

Press YES. After a few seconds you will hear a double beep and the display then shows

UPDATING DIRECTORY

then

ENTRY

DELETED

After confirmation of the deletion has been displayed for one second, the next entry in the directory is displayed.

Options

To delete an entry in the directory

The following settings can be altered on your Quartet 2010.

Press buttons in order shown

Press the

OPTIONS button until the

display shows the

TELEPHONE

Press OK. Display briefly shows

MAKING

LINK

then

HANDSET RING

alternating with

MELODY

CHANGE

Press CHANGE. Display shows

MELODY

Scroll through the options using the

OPTIONS button. A different melody

plays each time.

SAVE

Select one and press SAVE. Display returns to

HANDSET RING

alternating with

the melody selected.

BACK

Press and hold BACK to return to standby.

Options

Optional settings

To change the handset ringer melody

Press the OPTIONS button until the display shows

TELEPHONE

Press OK. The display briefly shows

MAKING LINK

then

HANDSET RING

Press the

OPTIONS button until the

display shows

HANDSET VOL

alternating

with

VOLUME HIGH ( LOWorOFF)

CHANGE

Press CHANGE. The display shows

VOLUME HIGH (LOWorOFF)

Scroll through the options using the

OPTIONS button. You will hear the

various volume options as well as see them on the display.

SAVE

Select one and press SAVE. The display returns to

HANDSET VOL

alternating with

your selected volume level.

BACK

Press and hold BACK to return to standby.

Options

To change the handset ringer volume

OPTIONAL SETTINGS

Press the OPTIONS button until the display shows

TELEPHONE

Press OK. The display briefly shows

MAKING LINK

then

HANDSET RING

Press the

OPTIONS button until the

display shows

BASE RING

alternating

with

VOLUME HIGH (LOWorOFF)

CHANGE

Press CHANGE. The display shows

VOLUME HIGH (LOWorOFF)

Scroll through the options using the

OPTIONS button.

SAVE

Select one and press SAVE. A beep sounds. The display returns to

BASE

RING

alternating with your selected

volume levels.

BACK

Press and hold BACK to return to standby.

Options

Press the OPTIONS button until the display shows

TELEPHONE

Press OK. The display briefly shows

MAKING LINK

then

HANDSET RING

Press the

OPTIONS button until the

display shows

DIAL MODE

alternating

with

TONE

CHANGE

Press CHANGE. The display shows

TONE

(or

PULSE

Use the

OPTIONS button to switch

between the 2 settings.

SAVE

Select one and press SAVE. A beep sounds and the display returns to

DIAL MODE

alternating with your

selected dial mode.

BACK

Press and hold BACK to return to standby.

Options

To change the base unit ringer volume

To change the dial mode

Press buttons in order shown

Press the

OPTIONS button until the

display shows

TELEPHONE

Press OK. The display briefly shows

MAKING LINK

then

HANDSET RING

Press the

OPTIONS button until the

display shows

RECALL MODE

, alternating

with

TIMED BREAK

(or

EARTH

CHANGE

Press CHANGE. The display shows

TIMED BREAK

(or

EARTH

Use the

OPTIONS button to switch

between the 2 settings.

SAVE

Select one and press SAVE. A beep sounds. The display returns to

RECALL

MODE

alternating with your selected

recall mode.

BACK

Press and hold BACK to return to standby.

Options

To change recall mode

NOTE

Timed Break is required for use with

Select Services.

OPTIONAL SETTINGS

NOTE

It is recommended that on all BT lines, Dial

Mode should be set to Tone. Recall mode to

be set to Timed Break.

SELECT SERVICES

Call Return

Using Call Return you can find out the number of the last person who called you and the date and time of the call by dialling

1471. While on

line you can return the call by dialling

Friends & Family

This is where the telephone number of the Friends & Family service is pre-programmed into your Quartet 2010, enabling you to dial the Friends & Family service and follow the instructions from the network to add or change numbers.

Using Select Services

Your Quar tet 2010 is designed to make it easy for you to access certain BT Select Services, Friends & Family and Call My Bill.

The available Select Services are Call Return, Call Diversion, Reminder Call, Call Waiting, Three Way Calling and Ring Back.

If you have any or all of these services (some do not require you to subscribe), your Quartet 2010 will help you to manage them from your handset using the Select Services menu.

When you start to use the Select Services menu, the handset will automatically take you to the last Select Service you accessed.

For information on BT Select Services, please call BT free on 0800 800 150 (residential) or 0800 800 152 (business)

PLEASE NOTE

If your Quartet 2010 is connected via a

switchboard, the pre-programmed access to

some Select Services will not be available but

you can connect to the service by dialling your

switchboard access code.

Please contact your switchboard provider if

you are unsure.

PLEASE NOTE

Before phoning the Friends & Family service,

you need your BT customer number. This is in

the top right-hand corner of your phone bill.

Editing your Select Services

You may need to change some of your Select Services settings from time to time.

For example, Call Diversion has 3 optional access codes,

#21#, #61#

or #67#, each of which might be needed at different times. You may also want to change the divert number.

3 Way Calling

You can hold a conversation with two other external callers. You can speak to both people at the same time or choose to switch between both callers.

PLEASE NOTE

To make this type of change, you need to enter the

Edit Services menu. Do not enter the Edit Select

Services menu unless you are sure you wish to

change your defaults.

Call My Bill

This feature gives you the cost of calls recorded on your telephone number since your last bill. You can get an instant bill total including all charges up to the last working day.

Call Diversion

You can use your Quar tet 2010 to request the network to divert all incoming calls to another number.

Using the Quartet 2010 you can only divert all calls.

Reminder Call

It is possible to select a Select Services option to ring you at a pre-set time, for instance, to remind you of an appointment.

Call Waiting

The Call Waiting service lets you know when you have another caller trying to contact you while you are already on the phone. You are alerted that a call is waiting by a series of on-the- line beeps.

VOICE PROMPTS

When using Select Services, your Quartet 2010

display may show ‘Please listen’ – listen to

Select Service prompts which will

guide you. Please refer to your Select Service

instruction book for further details.

PLEASE NOTE

Before phoning the Call My Bill service,

you need your BT customer number. This is in

the top right-hand corner of your phone bill.

SELECT SERVICES

(Not to be edited unless requested by your Network Provider.)

Press the

OPTIONS button, the display

shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press

OPTIONS until the display shows

CALL RETURN

CHANGE

Select CHANGE. The display shows the current number the handset uses to access Call Return (1471).

Using

as required, edit the number displayed until it is the one you want, e.g.

1471

SAVE

Press SAVE. The handset beeps and the display returns to

CALL RETURN

BACK

Press and hold BACK to return to standby.

Options

To edit Call Return

To make a Call Return call

Press buttons in order shown

Press the

OPTIONS button until the

display shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

CALL RETURN

Either

Press the

TALK button. The display

briefly shows

MAKING LINK

then

PLEASE

LISTEN

. Follow the voice prompts.

DIAL

Press DIAL and follow the voice prompts.

The

CALL TIMER

then replaces the number some seconds after the number has been dialled.

To end the call press

TALK.

Options

PLEASE NOTE

If you dial the number of the person who last

called, you will be charged for this call

(Not to be edited unless requested by your Network Provider.)

Press the

OPTIONS button, the display

shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press

OPTIONS until the display shows

FRIENDS/FAM

CHANGE

Press CHANGE. The display shows the Friends & Family

0800 number. Edit

the number if required, using the arrows to move the cursor over the digits.

SAVE

Press SAVE. The display returns to

FRIENDS/FAM

BACK

Press and hold BACK to return to standby.

Options

To set or edit Friends & Family

Press buttons in order shown

Press the

OPTIONS button. The display

shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

FRIENDS/FAM.

Press the TALK button or DIAL button. The display briefly shows

MAKING LINK

then

PLEASE LISTEN

, the Friends &

Family

0800 number is then shown.

The call timer then replaces the number after a few seconds.

Follow the Friends & Family voice prompts.

To end the call, press the

TALK button.

Options

To call Friends & Family

SELECT SERVICES

(Not to be edited unless requested by your Network Provider.)

Press the

OPTIONS button. The display

shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press the

OPTIONS several times until

the display shows

CALL MY BILL.

CHANGE

Select CHANGE. The display shows the current

0800 number for accessing

Call My Bill. Edit the number if

required, using the arrows to move the cursor over the digits.

SAVE

When ready press SAVE. The display returns to

CALL MY BILL.

BACK

Press and hold BACK to return to standby.

Press the OPTIONS button, the display shows

SELECT SERVS

Press OK. Display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press the

OPTIONS button until the

display shows

CALL DIVERT

alternating

with

SET.

CHANGE

Press CHANGE. Display shows the programmed code

✱21✱ for set.

Using the arrows as required enter or change the four-digit access number.

SAVE

Press SAVE. The display returns to

CALL

DIVERT

alternating with

SET

BACK

Press and hold BACK to return to standby.

Options

To edit the Call Diversion set code

Press buttons in order shown

Press the

OPTIONS button until the

display shows

SELECT SERVS

Press OK, then press the OPTIONS button until the display shows

CALL

DIVERT

SET

Press SET. The display briefly shows

MAKING LINK

then

PLEASE LISTEN

Follow the voice prompts.

To end the call press

TALK.

Press the

OPTIONS button until the

display shows

SELECT SERVS

Press OK, then press the OPTIONS button until the display shows

CALL

DIVERT

CANCEL

Press CANCEL. The display briefly shows

MAKING LINK

then

PLEASE LISTEN

Follow the voice prompts.

To end the call press

TALK.

Options

To set your Call Diversion setting

To cancel your Call Diversion setting

SELECT SERVICES

Press the OPTIONS button, the display shows

SELECT SERVS

Press OK. Display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press the

OPTIONS button until the

display shows

CALL DIVERT

alternating

with

CANCEL.

CHANGE

Press CHANGE. Display shows the programmed code

#21#

for cancel.

Using the arrows as required enter or change the four-digit access number.

SAVE

Press SAVE. The display returns to

CALL

DIVERT

alternating with

SET

CANCEL

BACK

Press and hold BACK to return to standby.

Options

To edit the Call Diversion cancel code

SELECT SERVICES

Press buttons in order shown

Press the

OPTIONS button, the display

shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press the

OPTIONS button until the

display shows

REMINDER CALL

alternating with

SET

CANCEL

CHANGE

Press CHANGE. The display shows

#55#

, the default setting.

KEYPAD

Using the numeric buttons as required enter the new code.

SAVE

Press SAVE. The display returns to

REMINDER CALL

. Your reminder call has

been set.

BACK

Press and hold BACK to return to standby.

Options

To edit the Reminder Call cancel code

Press OPTIONS until the display shows

SELECT SERVS

Press OK, then press OPTIONS until

REMINDER CALL

appears.

SET

Press SET. The display shows

MAKING

LINK

, and then

PLEASE LISTEN

, then the

number, then the time.

CANCEL

Press CANCEL. The display shows

MAKING LINK

and the

REMINDER CALL

The number is dialled.

The display shows

PLEASE LISTEN

Follow the voice prompts.

The network voice confirms the setting or cancellation.

To end the call, press

TALK.

Options

To turn your Reminder Call ON/OFF

SELECT SERVICES

Press buttons in order shown

Press the

OPTIONS button, the display

shows

SELECT SERVS

Press OK. Display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press the

OPTIONS button until the

display shows

REMINDER CALL

alternating with

SET

CANCEL

CHANGE

Press CHANGE. The display shows

✱55✱, as set previously.

KEYPAD

Using the numeric buttons as required enter the new code.

SAVE

Press SAVE. The display returns to

REMINDER CALL

. Your reminder call has

been set.

BACK

Press and hold BACK to return to standby.

Options

To edit or cancel the Reminder Call set up code

Press OPTIONS button until the display shows

SELECT SERVS.

Press OK. Press the OPTIONS button until the display shows

CALL WAITING

Press ON or OFF. The display shows

MAKING LINK

followed by

PLEASE LISTEN

and your setting is confirmed by the voice.

To end the call press

TALK or return

the handset to the base unit.

Options

To turn Call Waiting ON/OFF

SELECT SERVICES

(Not to be edited unless requested by your Network Provider.)

Press the

OPTIONS button. The display

shows

SELECT SERVS

Press OK. The display shows the last Select Service accessed.

Press the

OPTIONS button until the

display shows

EDIT SERVS

Press OK.

Press the

OPTIONS button until the

display shows

CALL WAITING

alternating

with

Press the

OPTIONS button until the

display shows

CALL WAITING

alternating

with

OFF

CHANGE

Select CHANGE. The display shows the current setting, either

✱

43#for

or #43#for

OFF.

Using the <as required to enter or edit the code as required.

SAVE

When ready press SAVE. The display returns to

CALL WAITING

alternating

with your chosen setting.

BACK

Press and hold BACK to return to standby.

Options

To edit the Call Waiting code

A double beep sounds and the display returns to standby. Your handset is now registered to the Quartet 2010 base unit.

You are Handset 1 and have taken an incoming call and wish to transfer it to another Quartet 2010 handset that is registered to your base unit.

During the call

TRANS

Press TRANS. The display shows and

TRANSFER X

, where Xis the number

of one of the registered handsets.

KEYPAD

Enter the number of the handset you wish to transfer the call to (

2, 3, 4).

Press OK. The display shows

HANDSET 1

and .

Press

TALK or return the handset to the

base unit. Your call has been transferred.

The display returns to standby.

If the call is not answered by the handset you have tried to transfer the call to after 30 seconds then the original handset will ring again.

ADDITIONAL HANDSETS

If you want to re-register the handset on another Quartet 2010 unit – then the handset needs to be completely reset. This is done by pressing the

VOLUME

button and the REDIAL button together until the display shows

RESET

Press OK to confirm.

You may then follow the instructions for registering an additional handset.

Charge the handset for 24 hours. The handset display will show

YES

Press YES. The display shows

HANDSET X

with

flashing.

KEYPAD

Enter the number of the handset to be registered. If yours is the second of two, enter

2, if the first, enter 1 etc.

Press OK. The display reads

PRESS BASE

BUTTON.

Press the BLACK button on the base unit.

BLACK

BUTTON

Redial

VOL

To register your handset to another Quartet 2010 base

NOTE

If the handset is reset the Directory memories

will be erased and the handset options will

return to their default settings.

Options

YES

A double beep sounds and the display returns to standby. Your handset is now registered to the Quartet base unit.

Your BT Quar tet 2010 can be wall-mounted using the screws and wall plugs provided. Use the wall-mounting template opposite as a guide for the drill holes.

Before you wall-mount your Quartet 2010 or handset charger (or both), check that:

• The wall can support the weight of the apparatus.

• The position you choose leaves enough space for the unit to clear any obstruction on the wall with the aerial extended, such as a shelf.

• The positioning gives you sufficient radio coverage. Avoid mounting the units near large metal objects and minimising the amount of walls between the base unit and the handsets.

1 Using a pencil, mark the place on the wall

where you wish to place the screws using the wall-mounting template on page 39.

2 Drill two holes suitable for the screws and

wall plugs supplied (if required).

3 Drive the screws into the wall, leaving about

5 mm free on which to hang the Quartet 2010.

4 Position the power and telephone cords down

through the grooves before you hook the unit on the screws.

Wall mounting

To wall-mount the Quartet 2010 base unit

WALL MOUNTING

6 Press the power cord into its guide groove

before you hook the unit on the screws.

7 Hook the holes on the back of the charger

over the screws heads in the wall.

1 Using a pencil, mark two holes on the wall

48mm apart in the position you want to mount your charger.

2 Drill two holes with a drill bit suitable for the

screws and wall-plugs supplied (if required).

3 Drive the screws into the wall, leaving about

9mm free on which to hang the charger.

4 Remove the back panel of your handset

charger as shown.

5 If you wish, you can rotate the back panel

round and attach it to the bottom of the charger.

To wall-mount the handset charger

Power cable

If you have any difficulty using your Quartet 2010, look in this section first for solutions to the most common problems

No dialling tone

Make sure the telephone lead is plugged into the telephone socket at the back of the Quartet 2010 and that the telephone lead is connected to your wall socket. Check that no other extension is in use.

Make sure that you are within range of the Quartet 2010 base unit. Move closer and try again.

Phone does not ring

Check that the handset ringer volume is not switched off.

Check that no other connected phones are off hook.

Check whether you have too many phone extensions in your home or office. For help with this, please refer to the section ‘How many phones can you have?’ in Technical Advice on page 36.

BT can supply a REN booster to support up to 8 separate pieces of equipment connected to your line.

Cannot get through, even though dialling tone can be heard

You may be set to the wrong Dial Mode (Tone or Pulse). Check to see that it is correct for your use.

Batteries may be low, ensure that they are charged

Your handset may be out of range and you will need to move closer the the base unit.

Reception is poor during a call

You may need to change the channel. You can do this during the call.

Your handset may be out of range and you will need to move closer the the base unit.

Pre-programmed Select Services do not work

Dial the numbers below for further help.

Help and advice

BT Services Information

Freefone 0800 800 150 (residential customers).

Freefone 0800 800 152 (business customers).

HELP & ADVICE

Emergency services

The emergency services can be contacted in the UK by dialling 999. You may also dial 112, which is valid in any country that is a member of the European Community.

In certain situations you may not be able to make an emergency call:

• If the telephone line is disconnected.

• If there is a line fault, whether on your phone or in the network.

• If there is a power failure.

If your BT Quartet 2010 is connected to a PBX (switchboard), you may have to dial an access number before entering 999 to contact the emergency services.

It is recommended that alternative arrangements are provided to enable you to make emergency calls during a mains power failure.

Safety instructions

Use only the power adaptor supplied and the handset battery pack supplied.

There is a slight chance that your phone could be damaged by an electrical

storm. We recommend that you unplug your Quartet 2010 from the mains power and telephone line socket during storms.

The Quartet 2010 base unit, handset and

charging units produce a small amount

of heat during use. Therefore, we advise against placing these products on antique, veneered or wooden surfaces as damage may occur.

Do not use your Quartet 2010 in damp,

humid conditions such as bathrooms.

BT Helpline 08457 697330

Please call the BT Helpline (local call rates)

if you need further assistance with your

BT Quartet 2010. Please have your Quartet

2010 Serial Number ready when calling the

Helpline. For your convenience please enter the

Serial Number, place and date of purchase on

Page 5 of this user guide.

Environment

Your BT Quar tet 2010 should be kept free of dust, moisture, high temperature and vibration, and it should not be exposed to direct sunlight. It should not be used in bathrooms or near water.

Your Quar tet 2010 is designed to be operated in a normal office or domestic environment only, where the relative humidity is no more than 60%.

Maintaining your Quartet 2010

Clean with a soft, dry cloth, do not use a damp cloth. Do not use abrasive materials, solvents or aerosol cleaners as these may damage the unit. Do not place on untreated antique furniture.

How many phones can you have?

Although you may have any number of sockets, it is important to limit the number of phones and other pieces of apparatus connected in order to ensure that each phone will ring.

All telephone equipment has a Ringer Equivalence Number (REN), which is used to calculate how many pieces of apparatus may be connected to any one telephone line.

Telephones provided by BT have a REN of 1, unless otherwise stated on the underside of the phone. Even where the number of telephones has been limited, there is no guarantee that different types of phone on the same line will ring, even when the REN is less than 4.

You must not connect more than 4 products to a single line.

A Quartet 2010 with 4 additional handsets, has a REN value of 1.

Network connection information

Your Quar tet 2010 is designed to work with both BT and other UK networks, including cable.

Although this equipment can use either Loop Disconnect (Pulse) or DTMF (Tone) signalling, the performance of the DTMF (Tone) signalling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that your equipment is set to use DTMF (Tone) signalling for access to public or private emergency services.

DTMF signalling also provides faster call set-up.

Advice on connection to BT systems can be obtained by dialling BT Freefone 0800 800 152.

Technical advice

TECHNICAL ADVICE

Guarantee

If you own your BT Quartet 2010 and it is under BT’s guarantee, BT guarantees the product for one year, provided that:

The goods have only been used for their intended purpose, and have not been subjected to misuse or been wilfully or accidentally damaged.

The goods have not been tampered with or repaired by anyone other than BT, its staf f or its agents.

If a fault does occur, and you bought the unit yourself, it will be repaired or replaced free of charge, provided you return it to where you purchased it and produce your receipt.

The terms and conditions of this guarantee do not affect your statutory rights.

If you own your BT Quartet 2010, but the guarantee period has expired:

If your BT Quartet 2010 needs repair after the guarantee period has ended, it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network.

For details of BT’s recommended repair agents, please call BT free of charge on Freefone 0800 800 150, or visit your nearest BT shop.

Index

Additional handsets 30 Aerial 7

BT Services Information 34

Call Diversion 26 Call My Bill 25 Call Return 23 Call Waiting 14, 29 Channel seeker 14 Charging handset batteries 7

Delete an entry 17 Dial mode 19 Directory 15

Edit an entry 16 Emergency Services 35 Ending calls 12 Environment 36

Friends & Family 24

Guarantee 37

Help and Advice 34 Helpline 35

Keypad guard 12

Mains power socket 6 Maintenance 36 Making calls 11 Menu options 8 Menu structure 10 Optional Settings 18

Recall mode 20 Receiving calls 12 Redialling the last number 12 Registering 30

base unit 31 Reminder Call 27 Ring back 14 Ringer Equivalence Number

(REN)

Ringer melody 18 Safety Instructions 35 Secrecy 13 Select Services 21 Setting up 6 Store an entry 15 Symbols 9

Technical Advice 36 Telephone wall socket 6 Three way calling 14 To view a number

before dialling

Transfer calls 30

Viewing an entry 17 Volume, handset 14

Wall Mounting 32

Template 39

INDEX

Wall mounting Template

100 mm

72 mm

48 mm

Base station Handset charger

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

504625

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Thailand. Quartet 2010 Issue 1 (11/98) 5 Designed by The Art & Design Par tnership Limited.

Black Box 2010 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual