FLEX 5000 / IC 5000 Manual
Troubleshooting
Problem Cause Follow-up measures
When Power On,
LCD screen do
not operation
Power supply error
LCD contrast error
Terminal error
Confirm a wall socket.
Confirm connection Between a wall socket
and power plug.
Confirm power plug.
Adjust LCD contrast.
Request A/S.
LCD show too
Dark or too
Bright
LCD adjustment error
LCD device error
Terminal error
Adjust LCD contrast.
Request A/S.
Paper is not clear Printer head error
Printer device error
Bad paper
Terminal error
Open the printer cover and Confirm printer
device.
Request A/S.
* Paper keep in dry place.
When Printer pa
per hanging on
Printer device
Bad paper use
Paper Insert error
Terminal error
Use Up key. And eliminate the paper.
Clean paper Insert.
Request A/S.
Character is not
normal at LCD
screen
LCD error
LCD device error
Terminal error
Request A/S.
When card don’t
Read
Card Insert error
Bad card use
Terminal error
Confirm insert direction.
Confirm card.
Confirm magnetic line.
Request A/S.
When pinpad do
not operate
Pinpad error Confirm connection between terminal and
pinpad.
Request A/S.
When time is not
correct
TimeSetting is wrong
Timer error
Time Setting. (Date & Time)
Request A/S.