FLEX 5100 / IC 5100 Manual
FLEX 5100 (IC 5100)
User’s Manual
Bitel co., Ltd.
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FLEX 5100 / IC 5100 Manual
TABLE OF CONTENTS
User’s warning. …………………..…………………………… ……………………………1
Product component…………………………….……………………………………………2
IDLE PROMPT / MAIN MENU……..…………………………………….………… ……3
New Transaction MENU…………………………………………… …… …………………4
Credit Sale MENU………………………………………………………….…… ………….5
Debit Sale MENU………………………………………… …………………….…………..6
Check Authorization / Verification MENU…………………………………………………7
Refund Credit Card MENU…………………………………………………………….…...8
Refund Debit Card MENU………………………………………………………………… 9
Off-line Sale MENU(also called for c e sale)……………………………………………… 10
Auth only……………………………………………………………………………… ….11
Mail / Phone Order(AVS) Sale MENU……………………………………………………12
Reports MENU – Bath Reporting…………………………… …………………………….13
Batch Functions…………………………………………………………………………....14
Setup……………………………………………………………………………………….15
FLEX 5100(EMV approval) / New Transaction…………………………………………..16
FLEX 5100(EMV approval) / Credit Sale………………………………………………....17
FLEX 5100(EMV approval) / Balance Inquiry……………………………………………18
FLEX 5100(EMV approval) / Cash Advance……………………………………………..19
FLEX 5100(EMV approval) / Refund……………………………………………………..20
FLEX 5100(EMV approval) / Void………………………………………………………..21
FLEX 5100(EMV approval) / Settlement………………………………………………….22
FLEX 5100(EMV approval) / View Transaction………………………………………….23
FLEX 5100(EMV approval) / Print Total………………………………………………….24
FLEX 5100(EMV approval) / Logon Terminal……………………………………………25
FLEX 5100(EMV approval) / Terminal Setup…………………………………………… 26
FLEX 5100(EMV approval) / Contrast Set………………………………………………..27
FLEX 5100(EMV approval) / Changing Pin………………………………………………28
FLEX 5100(EMV approval) / Basic Test………………………………………………….29
Key, ICON component of FLEX 5100(IC5100)…………………………………………..30
SAM, SIM, RUIM SOCKET………………………………………………………………31
Troubleshooting…………………………………………………………………….… ...32
Bitel co., Ltd.
2/14
User’s Warning
FLEX 5100 / IC 5100 Manual
3/14
Bitel co., Ltd.
Product component
Receipt Box
Display screen
device
FLEX 5100 / IC 5100 Manual
Receipt Out
IC card opening
Paper forward key
Magnetic card
opening
Magnetic card opening IC card opening
Headphone jack
Serial port
Power plug
Battery charge LED
Battery charge
LED
Power plug Serial port Headphone jack
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Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual
IDLE PROMPT / MAIN MENU
# Terminal Screen Descriptions for Key Operation and Summary
F L E X 5 1 0 0
1
SWIPE CARD
MAY 01, 03 23:51
2
<- -> Setup
Reports
Batch Functions
3
<- ->
Enter or Swipe Card.
*, # keys are scroll menu.(1 line)
Displays next page of menu item s.
*, # keys are scroll menu.(1 line)
New Transaction MENU
# Terminal Screen Descriptions for Key Operation and Summary
1
Setup
Batch Functions
Reports
Press any key (0-9, *, #) to
activate Main Menu.
Press Enter Key to select
new transaction function.
2
<- -> Off-line Sale
Refund
Void
3
Mail / Phone Order
<- ->
New Transaction Menu.
*, # keys are scroll menu.(1 line)
Bitel co., Ltd.
5/14
FLEX 5100 / IC 5100 Manual
y
Credit Sale MENU
# Terminal Screen Descriptions for Key Operation and Summary
A
1
A
2
B
1
<- -> Off-line Sale
<- -> EBT
<- -> Ticket Onl
Refund
Void
Debit
Check
Refund
Void
Press F1 or Enter key to begin
Sale transaction.
Press F1 for Credit Sale or Press
Enter key.
Press F1 or Enter key to begin
Sale transaction.
B
2
3
Swipe Card
Or
Debit
Key Account Number
Press F1 for Credit Sale or Press
Enter key.
Swipe Card or Input Account Number.
Enter
4a
Expiration Date
[ MM/YY ]
/
4b
CVV2 Present
CVV2 Illegible
CVV2 Not Present
Manual Entry: Enter expiration
date and press enter.
Display only when CVV2 processing option is ON. Press F1,
F3, F4 and move to Step 6.
Press F2 and move to step 4c.
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FLEX 5100 / IC 5100 Manual
4c
5
6
7
Enter CVV2 data
From
Customer Card
Enter Last 4 Num
From
Account Number
Enter Amount
$00.00
Enter Tip Amount
$00.00
Skip to step 6 after CVV2 is
entered.
Card Swipe Only: Enter 4 digits
and press Enter key.
Enter Amount.
Press Enter key.
Enter Tip Amount.
Press Enter key.
8
9
10
Enter
Server ID
PROCESSING NOW.
>
LINE CONNECTED.
Enter Server ID
Press Enter key.
No key operation.
Line Connected..
No key operation.
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11
DATA SENDING
FLEX 5100 / IC 5100 Manual
Data Sending.
No key operation.
12
DATA RECEIVING
Data Receiving.
No key operation.
13
Display and Print Out Sales and Authorization Code.
APPROVAL 123456
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FLEX 5100 / IC 5100 Manual
y
Debit Sale MENU
# Terminal Screen Descriptions for Key Operation and Summary
A
1
A
2
B
1
<- -> Off-line Sale
<- -> EBT
<- -> Ticket Onl
Refund
Void
Credit
Check
Refund
Void
Press F1 or Enter key to begin
Sale transaction.
Press F2 for Debit Sale or Press
scroll key to highlight Debit
function then press the Enter key.
Press F1 or Enter key to begin
Sale transaction.
B
2
Credit
Press F2 for Debit Sale or Press
scroll key to highlight Debit
function then press the Enter key.
3
4
Enter Amount
$00.00
A
Cashback ? YES
5
Amount $00.00
Swipe Card
NO
Swipe Card.
Enter Amount.
Press Enter key.
Cashback?
No answer skip to step 6. (F2)
Yes answer show amount entry.
(F1)
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FLEX 5100 / IC 5100 Manual
B
5
6
7
8
Enter
Cashback Amount
$00.00
Sale Amt $xxxxx.xx
Cash Amt $xxxxx.xx
Total Amt $xxxxx.xx
ENTER PIN
Amount $00.00
Waiting for PIN
LINE CONNECTED.
Enter Cashback Amount.
Next Step 7
Display on PINPad Screen and wait for PIN entr y.
Display on Terminal when External PIN Pad is used.
Line Connected..
No key operation.
9
DATA SENDING
10
DATA RECEIVING
Standard
7f
3. BELL
Dialing Mode
7g
3. Blind Mode
Data Sending.
No key operation.
Data Receiving.
No key operation.
Select Standard.
Select Dialing Mode.
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FLEX 5100 / IC 5100 Manual
Key, ICON component of FLEX5100(IC5100)
Void key
(FLEX5100)
Keypad(0~9)
Scroll up
(FLXE 5100)
Scroll down
(FLEX5100)
Power key or
Sattlement key
(FLEX5100)
Clear key
Enter key
Bitel co., Ltd.
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FLEX 5100 / IC 5100 Manual
SAM, SIM, RUIM SOCKET
SAM #2
SIM / RUIM
SAM #1
Bitel co., Ltd.
12/14
FLEX 5100 / IC 5100 Manual
Troubleshooting
Problem Cause Follow-up measures
When Power On,
LCD screen do
not operation
LCD show too
Dark or too
Bright
Paper is not clear Printer head error
When Printer pa
per hanging on
Printer device
Character is not
normal at LCD
screen
When card don’t
Read
When pinpad do
not operate
When time is no t
correct
Power supply error
LCD contrast error
Terminal error
LCD adjustment error
LCD device error
Terminal error
Printer device error
Bad paper
Terminal error
Bad paper use
Paper Insert error
Terminal error
LCD error
LCD device error
Terminal error
Card Insert error
Bad card use
Terminal error
Pinpad error Confirm connection between terminal and
TimeSetting is wrong
Timer error
Confirm a wall socket.
Confirm connection Between a wall socket
and power plug.
Confirm power plug.
Adjust LCD contrast.
Request A/S.
Adjust LCD contrast.
Request A/S.
Open the printer cover and Confirm printer
device.
Request A/S.
* Paper ke ep in dry place.
Use Up key. And eliminate the paper.
Clean paper Insert.
Request A/S.
Request A/S.
Confirm insert direction.
Confirm card.
Confirm magnetic line.
Request A/S.
pinpad.
Request A/S.
Time Setting. (Date & Time)
Request A/S.
Bitel co., Ltd.
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FLEX 5100 / IC 5100 Manual
Regulatory Information
FCC compliance Information
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: 1. This device may not cause harmful interference, and 2. This device
must accept any interference received. Including interference that may cause undesired
operation.
Information to User
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful in terference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instru ction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the u ser will be
required to correct the interference at his own expense.
FCC WARNING:
This equipment may generate or use radio frequency energy. Changes or modifications
to this equipment may cause harmful interference unless th e modifications are expressly
approved in the instruction manual. The user could lose the authority to operate this
equipment if an unauthorized change or modifica tion is made.
Body-worn Operation
This device was tested for typical body-worn operations with the back of the
CREDIT/DEBIT CARD TERMINAL kept 1.5cm from the body .To maintain
compliance with FCC RF exposure compliance requirements, use only belt-clips, holsters
or similar accessories that maintain a 1.5cm separation distance between the user’s body
and the back of the CREDIT/DEBIT CARD TERMINAL, including the antenna, whether
extended or retracted. The use of third-party belt-clips, holsters and similar accessories
should not contain metallic components in its assembly. The use of accessories that do
not satisfy these requirements may not comply with FCC RF exposure composure
compliance requirements , and shoul d be avoi ded .
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