BitDefender Antivirus 2010 User Manual

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User's guide

BitDefender Antivirus 2010

User's guide

Published 2009.07.08

Legal Notice

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of BitDefender. The inclusion of brief quotations in reviews may be possible only with the mention of the quoted source. The content can not be modified in any way.

Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the preparation of this document, the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.

This book contains links to third-party Websites that are not under the control of BitDefender, therefore BitDefender is not responsible for the content of any linked site. If you access a third-party website listed in this document, you will do so at your own risk. BitDefender provides these links only as a convenience, and the inclusion of the link does not imply that BitDefender endorses or accepts any responsibility for the content of the third-party site.

Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this document are the sole property of their respective owners, and are respectfully acknowledged.

BitDefender Antivirus 2010

Each man has his price Bob And yours was pretty low

BitDefender Antivirus 2010

End User Software License Agreement . .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . ix

Preface . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. .. . . . . . . . . . . . . . .. .. xiv

1. Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

1.1. Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

2. Book Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

3. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Installation and Removal .............................................. 1

1. System Requirements . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. 2

1.1. Minimal System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2. Recommended System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3. Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2. Preparing for Installation . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. . 4

3. Installing BitDefender ... . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . 5

3.1. Registration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.1.1. Step 1/2 - Register BitDefender Antivirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . 8

3.1.2. Step 2/2 - Create a BitDefender Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3.2. Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.2.1. Step 1 - Select Usage Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.2.2. Step 2 - Describe Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.2.3. Step 3 - Select User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2.4. Step 4 - Configure BitDefender Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.2.5. Step 5 - Select the Tasks to Be Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2.6. Step 6 - Finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4. Upgrade .. . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . 18

5. Repairing or Removing BitDefender . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . 19

Getting Started ......................................................... 20

6. Overview .. . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . 21

6.1. Opening BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6.2. User Interface View Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6.2.1. Novice Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6.2.2. Intermediate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6.2.3. Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6.3. System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.4. Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6.4.1. Scan Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6.4.2. Disable/Restore Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6.5. BitDefender Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.6. Game Mode and Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.6.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

BitDefender Antivirus 2010

6.6.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.7. Automatic Device Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

7. Fixing Issues . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . 36

7.1. Fix All Issues Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

7.2. Configuring Issue Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8. Configuring Basic Settings ... .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. 39

8.1. User Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

8.2. Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

8.3. General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

9. History and Events . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . 44

10. Registration and My Account .. . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . 46

10.1. Registering BitDefender Antivirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

10.2. Activating BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

10.3. Purchasing License Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

10.4. Renewing Your License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

11. Wizards . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . 51

11.1. Antivirus Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

11.1.1. Step 1/3 - Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

11.1.2. Step 2/3 - Select Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

11.1.3. Step 3/3 - View Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

11.2. Custom Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

11.2.1. Step 1/6 - Welcome Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

11.2.2. Step 2/6 - Select Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

11.2.3. Step 3/6 - Select Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

11.2.4. Step 4/6 - Additional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11.2.5. Step 5/6 - Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11.2.6. Step 6/6 - View Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

11.3. Vulnerability Check Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

11.3.1. Step 1/6 - Select Vulnerabilities to Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

11.3.2. Step 2/6 - Checking for Vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

11.3.3. Step 3/6 - Update Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

11.3.4. Step 4/6 - Update Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

11.3.5. Step 5/6 - Change Weak Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

11.3.6. Step 6/6 - View Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Intermediate Mode .................................................... 70

12. Dashboard . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. 71

13. Antivirus . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. . 73

13.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

13.1.1. Configuring Status Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

13.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

13.2.1. Updating BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

13.2.2. Scanning with BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

14. Antiphishing . . . .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . 78

BitDefender Antivirus 2010

14.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

14.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

14.2.1. Updating BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

14.2.2. Scanning with BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

15. Vulnerability . . . . . .. .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . 81

15.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

15.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

16. Network . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . 83

16.1. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

16.1.1. Joining the BitDefender Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

16.1.2. Adding Computers to the BitDefender Network . . . . . . . . . . . . . . . . . . . . . . 84

16.1.3. Managing the BitDefender Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

16.1.4. Scanning All Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

16.1.5. Updating All Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

16.1.6. Registering All Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Expert Mode ............................................................. 91

17. General .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. .. . . . . . . . . . . . . . .. 92

17.1. Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

17.1.1. Overall Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

17.1.2. Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

17.1.3. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

17.2. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

17.2.1. General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

17.2.2. Virus Report Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

17.3. System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

18. Antivirus . . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. 101

18.1. Real-time Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

18.1.1. Configuring Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

18.1.2. Customizing Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

18.1.3. Configuring Active Virus Control Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 107

18.1.4. Disabling Real-time Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

18.1.5. Configuring Antiphishing Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

18.2. On-demand Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

18.2.1. Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

18.2.2. Using Shortcut Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

18.2.3. Creating Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

18.2.4. Configuring Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

18.2.5. Scanning Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

18.2.6. Viewing Scan Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

18.3. Objects Excluded from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

18.3.1. Excluding Paths from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

18.3.2. Excluding Extensions from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

18.4. Quarantine Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

18.4.1. Managing Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

18.4.2. Configuring Quarantine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

BitDefender Antivirus 2010

19. Privacy Control .. . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. 148

19.1. Privacy Control Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

19.1.1. Configuring Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

19.2. Identity Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

19.2.1. Creating Identity Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

19.2.2. Defining Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

19.2.3. Managing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

19.2.4. Rules Defined by Other Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

19.3. Registry Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

19.4. Cookie Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

19.4.1. Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

19.5. Script Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

19.5.1. Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

20. Vulnerability . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . 165

20.1. Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

20.1.1. Fixing Vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

20.2. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

21. Instant Messaging (IM) Encryption .. . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. 168

21.1. Disabling Encryption for Specific Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

22. Game / Laptop Mode . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . 171

22.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

22.1.1. Configuring Automatic Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

22.1.2. Managing the Game List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

22.1.3. Configuring Game Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

22.1.4. Changing Game Mode Hotkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

22.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

22.2.1. Configuring Laptop Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

23. Home Network .. . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. 177

23.1. Joining the BitDefender Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

23.2. Adding Computers to the BitDefender Network . . . . . . . . . . . . . . . . . . . . . . . . . 178

23.3. Managing the BitDefender Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

24. Update .. . .. .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . 183

24.1. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

24.1.1. Requesting an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

24.1.2. Disabling Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

24.2. Update Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

24.2.1. Setting Update Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

24.2.2. Configuring Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

24.2.3. Configuring Manual Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

24.2.4. Configuring Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

24.2.5. Managing Proxies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

25. Registration . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. .. . . . . . . . 190

25.1. Registering BitDefender Antivirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

25.2. Creating a BitDefender Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

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BitDefender Antivirus 2010

Integration into Windows and Third-Party Software ........ 195

26. Integration into Windows Contextual Menu . . . . . . . .. .. .. . . . . . . . . . 196

26.1. Scan with BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

27. Integration into Web Browsers . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. . 198

28. Integration into Instant Messenger Programs . . . . . .. .. .. . . . . . . . . . 201

How To ................................................................... 202

29. How to Scan Files and Folders . . . .. .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . 203

29.1. Using Windows Contextual Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

29.2. Using Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

29.3. Using BitDefender Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

29.4. Using Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

30. How to Schedule Computer Scan .. . . . . . .. .. .. .. . . . . . . . . . . . . . .. .. . 207

Troubleshooting and Getting Help ............................... 209

31. Troubleshooting . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . 210

31.1. Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

31.1.1. Installation Validation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

31.1.2. Failed Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

31.2. BitDefender Services Are Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

31.3. BitDefender Removal Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

32. Support . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . 215

32.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

32.2. Asking for Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

32.3. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

32.3.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

32.3.2. BitDefender Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

BitDefender Rescue CD ............................................. 218

33. Overview . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. .. .. . . . . . . . . . 219

33.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

33.2. Included Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

34. BitDefender Rescue CD Howto . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. .. 222

34.1. Start BitDefender Rescue CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

34.2. Stop BitDefender Rescue CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

34.3. How do I perform an antivirus scan? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

34.4. How do I configure the Internet connection? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

34.5. How do I update BitDefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

34.5.1. How do I update BitDefender over a proxy? . . . . . . . . . . . . . . . . . . . . . . . . 227

34.6. How do I save my data? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

34.7. How do I use console mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Glossary . . . . .. .. .. .. . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . . . .. .. .. . . . . . . . . . . . . . .. . 231

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BitDefender Antivirus 2010

End User Software License Agreement

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INSTALL THE SOFTWARE. BY SELECTING "I ACCEPT", "OK", "CONTINUE", "YES" OR BY INSTALLING OR USING THE SOFTWARE IN ANY WAY, YOU ARE INDICATING YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS OF THIS AGREEMENT.

PRODUCT REGISTRATION. By accepting this Agreement, You agree to register Your Software, using “My account”, as a condition of Your use of the Software (receiving updates) and Your right to Maintenance. This control helps ensure that the Software operates only on validly licensed Computers and that validly licensed end users receive Maintenance services. Registration requires a valid product serial number and a valid email address for renewal and other notices.

These Terms cover BitDefender Solutions and Services for home-users licensed to you, including related documentation and any update and upgrade of the applications delivered to you under the purchased license or any related service agreement as defined in the documentation and any copy of these items.

This License Agreement is a legal agreement between you (either an individual or a legal person) and BITDEFENDER for use of BITDEFENDER’s software product identified above, which includes computer software and services, and may include associated media, printed materials, and "online" or electronic documentation (hereafter designated as "BitDefender"), all of which are protected by international copyright laws and international treaties. By installing, copying or using BitDefender, you agree to be bound by the terms of this agreement.

If you do not agree to the terms of this agreement, do not install or use BitDefender.

BitDefender License. BitDefender is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. BitDefender is licensed, not sold.

GRANT OF LICENSE. BITDEFENDER hereby grants you and only you the following non-exclusive, limited, non assignable, non-transferable, non-sublicensable and royalty-bearing license to use BitDefender.

APPLICATION SOFTWARE. You may install and use BitDefender, on as many computers as necessary with the limitation imposed by the total number of licensed users. You may make one additional copy for back-up purpose.

DESKTOP USER LICENSE. This license applies to BitDefender software that can be installed on a single computer and which does not provide network services. Each primary user may install this software on a single computer and may make one additional copy for backup on a different device. The number of primary users allowed is the number of the users of the license.

End User Software License Agreement

BitDefender Antivirus 2010

TERM OF LICENSE. The license granted hereunder shall commence on the purchasing date of BitDefender and shall expire at the end of the period for which the license is purchased.

EXPIRATION. The product will cease to perform its functions immediately upon expiration of the license.

UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensed to use a product identified by BITDEFENDER as being eligible for the upgrade in order to use BitDefender. A BitDefender labeled as an upgrade replaces and/or supplements the product that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded product only in accordance with the terms of this License Agreement. If BitDefender is an upgrade of a component of a package of software programs that you licensed as a single product, BitDefender may be used and transferred only as part of that single product package and may not be separated for use by more than the total number of licensed users. The terms and conditions of this license replace and supersede any previous agreements that may have existed between you and BITDEFENDER regarding the original product or the resulting upgraded product.

COPYRIGHT. All rights, titles and interest in and to BitDefender and all copyright rights in and to BitDefender (including but not limited to any images, photographs, logos, animations, video, audio, music, text, and "applets" incorporated into BitDefender), the accompanying printed materials, and any copies of BitDefender are owned by BITDEFENDER. BitDefender is protected by copyright laws and international treaty provisions. Therefore, you must treat BitDefender like any other copyrighted material. You may not copy the printed materials accompanying BitDefender. You must produce and include all copyright notices in their original form for all copies created irrespective of the media or form in which BitDefender exists. You may not sub-license, rent, sell, lease or share the BitDefender license. You may not reverse engineer, recompile, disassemble, create derivative works, modify, translate, or make any attempt to discover the source code for BitDefender.

LIMITED WARRANTY. BITDEFENDER warrants that the media on which BitDefender is distributed is free from defects for a period of thirty days from the date of delivery of BitDefender to you. Your sole remedy for a breach of this warranty will be that BITDEFENDER , at its option, may replace the defective media upon receipt of the damaged media, or refund the money you paid for BitDefender. BITDEFENDER does not warrant that BitDefender will be uninterrupted or error free or that the errors will be corrected. BITDEFENDER does not warrant that BitDefender will meet your requirements.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, BITDEFENDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, ENHANCEMENTS, MAINTENANCE OR SUPPORT RELATED THERETO, OR ANY OTHER MATERIALS (TANGIBLE OR INTANGIBLE) OR SERVICES SUPPLIED BY HIM. BITDEFENDER HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND

End User Software License Agreement

BitDefender Antivirus 2010

CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INTERFERENCE, ACCURACY OF DATA, ACCURACY OF INFORMATIONAL CONTENT, SYSTEM INTEGRATION, AND NON INFRINGEMENT OF THIRD PARTY RIGHTS BY FILTERING, DISABLING, OR REMOVING SUCH THIRD PARTY’S SOFTWARE, SPYWARE, ADWARE, COOKIES, EMAILS, DOCUMENTS, ADVERTISEMENTS OR THE LIKE, WHETHER ARISING BY STATUTE, LAW, COURSE OF DEALING, CUSTOM AND PRACTICE, OR TRADE USAGE.

DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bears all risk to the quality and performance of BitDefender. In no event shall BITDEFENDER be liable for any damages of any kind, including, without limitation, direct or indirect damages arising out of the use, performance, or delivery of BitDefender, even if BITDEFENDER has been advised of the existence or possibility of such damages.

SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IN NO CASE SHALL BITDEFENDER'S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will apply regardless of whether you accept to use, evaluate, or test BitDefender.

IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NOT FAULT-TOLERANT AND IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. THIS SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES, OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL INJURY OR PROPERTY DAMAGE.

CONSENT TO ELECRONIC COMMUNICATIONS. BitDefender may be required to send you legal notices and other communications about the Software and Maintenance subscription services or our use of the information you provide us (“Communications”). BitDefender will send Communications via in-product notices or via email to the primary user’s registered email address, or will post Communications on its Sites. By accepting this Agreement, you consent to receive all Communications through these electronic means only and acknowledge and demonstrate that you can access Communications on Sites.

DATA COLLECTION TECHNOLOGY- BitDefender informs you that in certain programs or products it may use data collection technology to collect technical information (including suspect files), to improve the products, to provide related services, to adapt them and to prevent the unlicensed or illegal use of the product or the damages resulting from the malware products. You accept that BitDefender may use such information as part of the services provided in relation to the product and to prevent and stop the malware programs running on your computer.

End User Software License Agreement

BitDefender Antivirus 2010

You acknowledge and accept that BitDefender may provide updates or additions to the program or product which automatically download to your computer.

By accepting this Agreement, You agree to upload the executable files for the purpose of being scanned by the BitDefender servers. Similarly, for the purpose of contracting and using the program, you may have to give BitDefender certain personal data. BitDefender informs you that it will treat your personal data in accordance with current applicable legislation and as established in its Privacy Policy.

DATA COLLECTION. Access to the website by the User and the acquisition of products and services and the use of tools or content via the website implies the processing of personal data. Complying with legislation governing the processing of personal data and information society services and electronic commerce is of the utmost importance to BitDefender. Sometimes, to access products, services contents or tools, you will in some cases, need to provide certain personal details. BitDefender guarantees that such data will be treated confidentially and in accordance with legislation governing the protection of personal data and information society services and electronic commerce.

BitDefender complies with applicable data protection legislation, and has taken the administrative and technical steps necessary to guarantee the security of the personal data that it collects.

You declare that all the data that you provide will be true and accurate and undertakes to inform BItDefender of any changes to said data. You have the right to object to the processing of any of his or her data which is not essential for the execution of the agreement and to its use for any purpose other than the maintenance of the contractual relationship.

In the event that you provide the details of a third-party, BitDefender shall not be held responsible for complying with the principles of information and consent, and it shall therefore be you that guarantees to have previously informed and obtained the consent of the owner of the data, with regards to communicating such data.

BitDefender and its affiliates and partners will only send marketing information by e-mail or other electronic means to those users who have given their express consent to receiving communication concerning BitDefender products or services or newsletters.

BitDefender’s privacy policy guarantees you the right to access, rectify, eliminate and object to the processing of data by notifying BitDefender via e-mail at:

juridic@bitdefender.com.

GENERAL. This Agreement will be governed by the laws of Romania and by international copyright regulations and treaties. The exclusive jurisdiction and venue to adjudicate any dispute arising out of these License Terms shall be of the courts of Romania.

End User Software License Agreement

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BitDefender Antivirus 2010

In the event of invalidity of any provision of this Agreement, the invalidity shall not affect the validity of the remaining portions of this Agreement.

BitDefender and BitDefender logos are trademarks of BITDEFENDER. All other trademarks used in the product or in associated materials are the property of their respective owners.

The license will terminate immediately without notice if you are in breach of any of its terms and conditions. You shall not be entitled to a refund from BITDEFENDER or any resellers of BitDefender as a result of termination. The terms and conditions concerning confidentiality and restrictions on use shall remain in force even after any termination.

BITDEFENDER may revise these Terms at any time and the revised terms shall automatically apply to the corresponding versions of the Software distributed with the revised terms. If any part of these Terms is found void and unenforceable, it will not affect the validity of rest of the Terms, which shall remain valid and enforceable.

In case of controversy or inconsistency between translations of these Terms to other languages, the English version issued by BITDEFENDER shall prevail.

Contact BITDEFENDER, at 24, Preciziei Boulevard, West Gate Building H2, ground floor, Sector 6, Bucharest, Romania, or at Tel No: 40-21-206.34.70 or Fax: 40-21-264.17.99, e-mail address: office@bitdefender.com.

End User Software License Agreement

xiii

BitDefender Antivirus 2010

Preface

This guide is intended to all users who have chosen BitDefender Antivirus 2010 as a security solution for their personal computers. The information presented in this book is suitable not only for computer literates, it is accessible to everyone who is able to work under Windows.

This book will describe for you BitDefender Antivirus 2010, will guide you through the installation process, will show you how to configure it. You will find out how to use BitDefender Antivirus 2010, how to update, test and customize it. You will learn how to get best from BitDefender.

We wish you a pleasant and useful lecture.

1. Conventions Used in This Book

1.1. Typographical Conventions

Several text styles are used in the book for an improved readability. Their aspect and meaning are presented in the following table.

DescriptionAppearance

sample syntax

http://www.bitdefender.com

sales@bitdefender.com

“Preface” (p. xiv)

filename

option

sample code listing

Syntax samples are printed with monospaced characters.

The URL link is pointing to some external location, on http or ftp servers.

E-mail addresses are inserted in the text for contact information.

This is an internal link, towards some location inside the document.

File and directories are printed using monospaced font.

All the product options are printed using strong characters.

The code listing is printed with monospaced characters.

1.2. Admonitions

The admonitions are in-text notes, graphically marked, bringing to your attention additional information related to the current paragraph.

Preface

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BitDefender Antivirus 2010

Note

The note is just a short observation. Although you can omit it, the notes can provide valuable information, such as specific feature or a link to some related topic.

Important

This requires your attention and is not recommended to skip over it. Usually, it provides non-critical but significant information.

Warning

This is critical information you should treat with increased caution. Nothing bad will happen if you follow the indications. You should read and understand it, because it describes something extremely risky.

2. Book Structure

The book consists of several parts containing major topics. Moreover, a glossary is provided to clarify some technical terms.

Installation and Removal. Step by step instructions for installing BitDefender on a personal computer. Starting with the prerequisites for a successfully installation, you are guided through the whole installation process. Finally, the removing procedure is described in case you need to uninstall BitDefender.

Getting Started. Contains all the information you need to get started with BitDefender. You are presented with the BitDefender interface and how to fix issues, configure basic settings and register your product.

Intermediate Mode. Presents the Intermediate Mode interface of BitDefender.

Expert Mode. A detailed presentation of the Expert Mode interface of BitDefender.

You are taught how to configure and use all BitDefender modules so as to efficiently protect your computer against all kind of malware threats (viruses, spyware, rootkits and so on).

Integration into Windows and Third-Party Software. Shows you how to use the BitDefender options on the Windows contextual menu and the BitDefender toolbars integrated into supported third-party programs.

How To. Provides procedures to quickly perform the most common tasks in BitDefender.

Troubleshooting and Getting Help. Where to look and where to ask for help if something unexpected appears.

BitDefender Rescue CD. Description of the BitDefender Rescue CD. It helps understand and use the features offered by this bootable CD.

Glossary. The Glossary tries to explain some technical and uncommon terms you will find in the pages of this document.

Preface

BitDefender Antivirus 2010

3. Request for Comments

We invite you to help us improve the book. We have tested and verified all of the information to the best of our ability. Please write to tell us about any flaws you find in this book or how you think it could be improved, to help us provide you with the best documentation possible.

Let us know by sending an e-mail to documentation@bitdefender.com.

Important

Please write all of your documentation-related e-mails in English so that we can process them efficiently.

Preface

xvi

BitDefender Antivirus 2010

Installation and Removal

BitDefender Antivirus 2010

1. System Requirements

You may install BitDefender Antivirus 2010 only on computers running the following operating systems:

⚫ Windows XP (32/64 bit) with Service Pack 2 or higher ⚫ Windows Vista (32/64 bit) or Windows Vista with Service Pack 1 or higher ⚫ Windows 7 (32/64 bit)

Before installation, make sure that your computer meets the minimum hardware and software requirements.

Note

To find out the Windows operating system your computer is running and hardware information, right-click My Computer on the desktop and then select Properties from the menu.

1.1. Minimal System Requirements

⚫ 450 MB available free hard disk space ⚫ 800 MHz processor ⚫ RAM Memory:

▸ 512 MB for Windows XP

▸ 1 GB for Windows Vista and Windows 7 ⚫ Internet Explorer 6.0 ⚫ .NET Framework 1.1 (also available in the installer kit)

1.2. Recommended System Requirements

⚫ 600 MB available free hard disk space ⚫ Intel CORE Duo (1.66 GHz) or equivalent processor ⚫ RAM Memory:

▸ 1 GB for Windows XP and Windows 7

▸ 1.5 GB for Windows Vista ⚫ Internet Explorer 7 (or higher) ⚫ .NET Framework 1.1 (also available in the installer kit)

1.3. Supported Software

Antiphishing protection is provided only for:

⚫ Internet Explorer 6.0 or higher ⚫ Mozilla Firefox 2.5 ⚫ Yahoo Messenger 8.5 ⚫ Windows Live Messenger 8

Instant Messaging (IM) encryption is provided only for:

System Requirements

BitDefender Antivirus 2010

⚫ Yahoo Messenger 8.5 ⚫ Windows Live Messenger 8

System Requirements

BitDefender Antivirus 2010

2. Preparing for Installation

Before you install BitDefender Antivirus 2010, complete these preparations to ensure the installation will go smoothly:

⚫ Make sure that the computer where you plan to install BitDefender meets the

minimum system requirements. If the computer does not meet all the minimum

system requirements, BitDefender will not be installed or, if installed, it will not

work properly and it will cause system slowdowns and instability. For a complete

list of system requirements, please refer to “System Requirements” (p. 2).

⚫ Log on to the computer using an Administrator account.

⚫ Remove any other security software from the computer. Running two security

programs simultaneously may affect their operation and cause major problems

with the system. Windows Defender will be disabled by default before installation

is initiated.

Preparing for Installation

BitDefender Antivirus 2010

3. Installing BitDefender

You can install BitDefender from the BitDefender installation CD or using the installation file downloaded on your computer from the BitDefender website or from other authorized websites (for example, the website of a BitDefender partner or an online shop). You can download the installation file from the BitDefender website at the following address: http://www.bitdefender.com/site/Downloads/.

To install BitDefender from the CD, insert the CD into the drive. A welcome screen should be displayed in a few moments. Follow the instructions to start installation.

If the welcome screen does not appear, follow this path

Products\Antivirus\install\en\ from the CD's root directory and double-click runsetup.exe.

To install BitDefender using the installation file downloaded on your computer, locate the file and double-click it.

The installer will first check your system to validate the installation. If the installation is validated, the setup wizard will appear. The following image shows the setup wizard steps.

Installation Steps

Installing BitDefender

BitDefender Antivirus 2010

Follow these steps to install BitDefender Antivirus 2010:

1. Click Next. You can cancel installation anytime you want by clicking Cancel.

BitDefender Antivirus 2010 alerts you if you have other antivirus products installed on your computer. Click Remove to uninstall the corresponding product. If you want to continue without removing the detected products, click Next.

Warning

It is highly recommended that you uninstall any other antivirus products detected before installing BitDefender. Running two or more antivirus products at the same time on a computer usually renders the system unusable.

2. Please read the License Agreement and click I agree.

Important

If you do not agree to these terms click Cancel. The installation process will be abandoned and you will exit setup.

3. Select the type of installation to be performed.

⚫ Typical - to install the program immediately, using the default installation

options. If you choose this option, skip to Step 6.

⚫ Custom - to configure the installation options and then install the program.

This option allows you to change the installation path.

4. By default, BitDefender Antivirus 2010 will be installed in C:\Program

Files\BitDefender\BitDefender 2010. If you want to change the installation path, click Browse and select the folder in which you would like BitDefender to be installed.

Click Next.

5. Select options regarding the installation process. Some of them will be selected

by default:

⚫ Open readme file - to open the readme file at the end of the installation.

⚫ Place a shortcut on the desktop - to place a shortcut to BitDefender Antivirus

2010 on your desktop at the end of the installation.

⚫ Eject CD when installation is complete - to have the CD ejected at the end

of the installation; this option appears when you install the product from the CD.

⚫ Disable DNS Caching - to disable the DNS (Domain Name System) Caching.

The DNS Client service may be used by malicious applications to send information over the network without your consent.

Installing BitDefender

BitDefender Antivirus 2010

⚫ Turn off Windows Defender - to turn off Windows Defender; this option

appears only on Windows Vista.

Click Install in order to begin the installation of the product. If not already installed, BitDefender will first install .NET Framework 1.1.

6. Wait until the installation is completed. Click Finish. You will be asked to restart

your system so that the setup wizard can complete the installation process. We recommend doing so as soon as possible.

Important

After completing the installation and restarting the computer, a registration wizard and a configuration wizard will appear. Complete these wizards in order to register and configure BitDefender Antivirus 2010 and to create a BitDefender account.

If you have accepted the default settings for the installation path, you can see in Program Files a new folder, named BitDefender, which contains the subfolder BitDefender 2010.

3.1. Registration Wizard

The first time you start your computer after installation, a registration wizard will appear. The wizard helps you register BitDefender and configure a BitDefender account.

You MUST create a BitDefender account in order to receive BitDefender updates. The BitDefender account also gives you access to free technical support and special offers and promotions. If you loose your BitDefender license key, you can log in to your account at http://myaccount.bitdefender.com to retrieve it.

Note

If you do not want to follow this wizard, click Cancel. You can open the registration wizard anytime you want by clicking the Register link, located at the bottom of the user interface.

Installing BitDefender

BitDefender Antivirus 2010

3.1.1. Step 1/2 - Register BitDefender Antivirus 2010

Registration

BitDefender Antivirus 2010 comes with 30-day trial period. To continue evaluating the product, select I want to evaluate BitDefender and click Next.

To register BitDefender Antivirus 2010:

1. Select I want to evaluate BitDefender with a license key.

2. Type the license key in the edit field.

Note

You can find your license key:

⚫ on the CD label. ⚫ on the product registration card. ⚫ in the online purchase e-mail.

If you do not have a BitDefender license key, click the provided link to go to the BitDefender online store and buy one.

3. Click Register Now.

4. Click Next.

If a valid BitDefender license key is detected on your system, you can continue using this key by clicking Next.

Installing BitDefender

BitDefender Antivirus 2010

3.1.2. Step 2/2 - Create a BitDefender Account

Account Creation

If you do not want to create a BitDefender account at the moment, select Register later and click Finish. Otherwise, proceed according to your current situation:

⚫ “I do not have a BitDefender account” (p. 9)

⚫ “I already have a BitDefender account” (p. 10)

Important

You must create an account within 15 days after installing BitDefender (if you register it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender will no longer update.

I do not have a BitDefender account

To successfully create a BitDefender account, follow these steps:

1. Select Create a new account.

2. Type the required information in the corresponding fields. The data you provide

here will remain confidential.

⚫ E-mail address - type in your e-mail address.

⚫ Password - type in a password for your BitDefender account. The password

must be between 6 and 16 characters long.

Installing BitDefender

BitDefender Antivirus 2010

⚫ Re-type password - type in again the previously specified password.

Note

Once the account is activated, you can use the provided e-mail address and password to log in to your account at http://myaccount.bitdefender.com.

3. Optionally, BitDefender can inform you about special offers and promotions using

the e-mail address of your account. Select one of the available options from the menu:

⚫ Send me all messages ⚫ Send me only product related messages ⚫ Don't send me any messages

4. Click Create.

5. Click Finish to complete the wizard.

6. Activate your account. Before being able to use your account, you must

activate it. Check your e-mail and follow the instructions in the e-mail message sent to you by the BitDefender registration service.

I already have a BitDefender account

BitDefender will automatically detect if you have previously registered a BitDefender account on your computer. In this case, provide the password of your account and click Sign in. Click Finish to complete the wizard.

If you already have an active account, but BitDefender does not detect it, follow these steps to register the product to that account:

1. Select Sign in (previously created account).

2. Type the e-mail address and the password of your account in the corresponding

fields.

Note

If you have forgotten your password, click Forgot your password? and follow the instructions.

3. Optionally, BitDefender can inform you about special offers and promotions using

the e-mail address of your account. Select one of the available options from the menu:

⚫ Send me all messages ⚫ Send me only product related messages ⚫ Don't send me any messages

4. Click Sign in.

5. Click Finish to complete the wizard.

Installing BitDefender

BitDefender Antivirus 2010

3.2. Configuration Wizard

Once you have completed the registration wizard, a configuration wizard will appear. This wizard helps you configure the main BitDefender settings and user interface so that they suit your requirements better. At the end of the wizard, you can update the product files and malware signatures and scan the system files and applications to make sure they are not infected.

The wizard consists of a few simple steps. The number of steps depends on the choices you make. All of the steps are presented here, but you will be notified when your choices affect their number.

Completing this wizard is not mandatory; however, we recommend you do so in order to save time and ensure your system is safe even before BitDefender Antivirus 2010 is installed. If you do not want to follow this wizard, click Cancel. BitDefender will notify you about the components that you need to configure when you open the user interface.

3.2.1. Step 1 - Select Usage Profile

Usage Profiles

Click the button that best describes the activities performed on this computer (the usage profile).

Installing BitDefender

BitDefender Antivirus 2010

DescriptionOption

Typical

Custom

You can later reset the usage profile from the product interface.

3.2.2. Step 2 - Describe Computer

Click here if this PC is used mainly for browsing and multimedia activities.

Click here if this PC is used primarily for gaming.Gamer

Click here if you want to configure all the main settings of BitDefender.

Computer Description

Select the options that apply to your computer:

⚫ This computer is in a home network. Select this option if you want to manage

remotely (from another computer) the BitDefender product you installed on this

computer. An additional wizard step will allow you to configure the Home Network

Management module.

⚫ This computer is a laptop. Select this option if you want to have the Laptop

Mode enabled by default. While in Laptop Mode, scheduled scan tasks are not

performed, as they require more system resources and, implicitly, increase power

consumption.

Installing BitDefender

BitDefender Antivirus 2010

Click Next to continue.

3.2.3. Step 3 - Select User Interface

User Interface View Modes

Click the button that best describes your computer skills to select an appropriate user interface view mode. You can choose to view the user interface under any of three modes, depending on your computer skills and on your previous experience with BitDefender.

DescriptionMode

Novice Mode

Intermediate Mode

Suited for computer beginners and people who want BitDefender to protect their computer and data without being bothered. This mode is simple to use and requires minimal interaction on your side.

All you have to do is fix the existing issues when indicated by BitDefender. An intuitive step-by-step wizard assists you in fixing issues. Additionally, you can perform common tasks, such as updating the BitDefender virus signature and product files or scanning the computer.

Aimed at users with average computer skills, this mode extends what you can do in Novice Mode.

Installing BitDefender

BitDefender Antivirus 2010

DescriptionMode

You can fix issues separately and choose which issues to be monitored. Moreover, you can manage remotely the BitDefender products installed on the computers in your household.

Advanced Mode

3.2.4. Step 4 - Configure BitDefender Network

Note

This step appears only if you have specified that the computer is connected to a home network in Step 2.

Suited for more technical users, this mode allows you to fully configure each functionality of BitDefender. You can also use all tasks provided to protect your computer and data.

BitDefender Network Configuration

BitDefender enables you to create a virtual network of the computers in your household and to manage the BitDefender products installed in this network.

If you want this computer to be part of the BitDefender Home Network, follow these steps:

1. Select Enable Home Network.

Installing BitDefender

BitDefender Antivirus 2010

2. Type the same administrative password in each of the edit fields. The password

enables an administrator to manage this BitDefender product from another computer.

Click Next to continue.

3.2.5. Step 5 - Select the Tasks to Be Run

Task Selection

Set BitDefender to perform important tasks for the security of your system. The following options are available:

⚫ Update BitDefender and perform a quick system scan now - during the

next step, the virus signatures and product files of BitDefender will be updated

in order to protect your computer against the latest threats. Also, immediately

after the update is completed, BitDefender will scan the files from the Windows

and Program Files folders to make sure they are not infected. These folders

contain files of the operating system and of installed applications and they are

usually the first to be infected.

⚫ Run a System Scan every day at 2 AM - sets BitDefender to perform a standard

scan of your computer every day at 2 AM. To change the time when the scan is

run, click the menu and select the desired start time. If the computer is shut down

when the schedule is due, the scan will run the next time you start your computer.

Installing BitDefender

BitDefender Antivirus 2010

Note

If you later want to change the time when the scan is scheduled to run, follow these steps:

1. Open BitDefender and switch the user interface to Expert Mode.

2. Click Antivirus on the left-side menu.

3. Click the Virus Scan tab.

4. Right-click the System Scan task and select Schedule. A new window will

appear.

5. Change the frequency and the start time as needed.

6. Click OK to save the changes.

We recommend that you have these options enabled before moving on to the next step in order to ensure the security of your system. Click Next to continue.

If you clear the first check box, there are no tasks to be performed in the last step of the wizard. Click Finish to complete the wizard.

3.2.6. Step 6 - Finish

Task Status

Wait for BitDefender to update its malware signatures and scanning engines. As soon as the update is completed, a quick system scan will be started. The scan will be performed silently, in the background. You can notice the scan progress icon in the system tray. You can click this icon to open the scan window and to see the scan progress.

Installing BitDefender

BitDefender Antivirus 2010

Click Finish to complete the wizard. You do not have to wait for the scan to complete.

Note

The scan will take a few minutes. When it is over, open the scan window and check the scan results to see if your system is clean. If viruses were detected during the scan, you should immediately open BitDefender and run a full system scan.

Installing BitDefender

BitDefender Antivirus 2010

4. Upgrade

You can upgrade to BitDefender Antivirus 2010 if you are using BitDefender Antivirus 2010 beta or the 2008 or 2009 version.

There are two ways to perform the upgrade:

⚫ Install BitDefender Antivirus 2010 directly over the older version.

⚫ Remove the older version, then restart the computer and install the new version

as described in chapter “Installing BitDefender” (p. 5). No product settings will

be saved. Use this upgrade method if the other fails.

Upgrade

BitDefender Antivirus 2010

5. Repairing or Removing BitDefender

If you want to repair or remove BitDefender Antivirus 2010, follow the path from the Windows start menu: Start → Programs → BitDefender 2010 → Repair or Remove.

You will be requested to confirm your choice by clicking Next. A new window will appear where you can select:

⚫ Repair - to re-install all program components installed by the previous setup.

If you choose to repair BitDefender, a new window will appear. Click Repair to

start the repairing process.

Restart the computer when prompted and, afterwards, click Install to reinstall

BitDefender Antivirus 2010.

Once the installation process is completed, a new window will appear. Click Finish.

⚫ Remove - to remove all installed components.

Note

We recommend that you choose Remove for a clean re-installation.

If you choose to remove BitDefender, a new window will appear.

Important

Windows Vista only! By removing BitDefender, you will no longer be protected against malware threats, such as viruses and spyware. If you want Windows Defender to be enabled after uninstalling BitDefender, select the corresponding check box.

Click Remove to start the removal of BitDefender Antivirus 2010 from your

computer.

During the removal process you will be prompted to give us your feedback. Please

click OK to take an online survey consisting of no more than five short questions.

If you do not want to take the survey, just click Cancel.

Once the removal process is completed, a new window will appear. Click Finish.

Note

After the removal process is over, we recommend that you delete the

BitDefender folder from Program Files.

Repairing or Removing BitDefender

BitDefender Antivirus 2010

Getting Started

BitDefender Antivirus 2010

6. Overview

Once you have installed BitDefender your computer is protected. If you have not completed the configuration wizard, you must open BitDefender as soon as possible and fix the existing issues. You may have to configure specific BitDefender components or take preventive actions to protect your computer and your data. If you want to, you can configure BitDefender not to alert you about specific issues.

If you have not registered the product (including creating a BitDefender account), remember to do so until the trial period ends. You must create an account within 15 days after installing BitDefender (if you register it, the deadline is extended to 30 days). Otherwise, BitDefender will no longer update. For more information on the registration process, please refer to “Registration and My Account” (p. 46).

6.1. Opening BitDefender

To access the main interface of BitDefender Antivirus 2010, use the Windows Start menu, by following the path Start → Programs → BitDefender 2010 → BitDefender Antivirus 2010 or, quicker, double click the BitDefender icon in the system tray.

6.2. User Interface View Modes

BitDefender Antivirus 2010 meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users.

You can choose to view the user interface under any of three modes, depending on your computer skills and on your previous experience with BitDefender.

Novice Mode

Intermediate Mode

Overview

DescriptionMode

Suited for computer beginners and people who want BitDefender to protect their computer and data without being bothered. This mode is simple to use and requires minimal interaction on your side.

Aimed at users with average computer skills, this mode extends what you can do in Novice Mode.

BitDefender Antivirus 2010

DescriptionMode

You can fix issues separately and choose which issues to be monitored. Moreover, you can manage remotely the BitDefender products installed on the computers in your household.

Expert Mode

The user interface mode is selected in the configuration wizard. This wizard appears after the registration wizard, the first time you open your computer after installing the product. If you cancel the registration wizard or the configuration wizard, the user interface mode will default to Intermediate Mode.

To change the user interface mode, follow these steps:

1. Open BitDefender.

2. Click the Settings button in the upper-right corner of the window.

In the User Interface Settings category, click the arrow on the button and select the desired mode from the menu.

4. Click OK to save and apply the changes.

Suited for more technical users, this mode allows you to fully configure each functionality of BitDefender. You can also use all tasks provided to protect your computer and data.

6.2.1. Novice Mode

If you are a computer beginner, displaying the user interface in Novice Mode may be the most adequate choice for you. This mode is simple to use and requires minimal interaction on your side.

Overview

BitDefender Antivirus 2010

Novice Mode

The window is organized into three main sections:

⚫ Security Status informs you of the issues that affect your computer's security

and helps you fix them. By clicking Fix All Issues, a wizard will help you easily

remove any threats to your computer and data security. For detailed information,

please refer to “Fixing Issues” (p. 36).

⚫ Protect Your PC is where you can find the necessary tasks to protect your

computer and data. The available tasks you can perform are different depending

on the selected usage profile.

▸ The Scan Now button starts a standard scan of your system for viruses, spyware

and other malware. The Antivirus Scan wizard will appear and guide you through the scanning process. For detailed information about this wizard, please refer to “Antivirus Scan Wizard” (p. 51).

▸ The Update Now button helps you update the virus signature and product

files of BitDefender. A new window will appear where you can see the update status. If updates are detected, they are automatically downloaded and installed on your computer.

▸ When the Typical profile is selected, the Vulnerabilities Check button starts

a wizard that helps you find and fix system vulnerabilities, such as outdated software or missing Windows updates. For detailed information, please refer to section “Vulnerability Check Wizard” (p. 63).

Overview

BitDefender Antivirus 2010

▸ When the Gamer profile is selected, the Turn On/Off Game Mode button

allows you to enable/disable Game Mode. Game Mode temporarily modifies protection settings so as to minimize their impact on system performance.

⚫ Maintain Your PC is where you can find additional tasks to protect your computer

and data.

▸ Deep System Scan starts a comprehensive scan of your system for all types

of malware.

▸ My Documents Scan scans for viruses and other malware your most commonly

used folders: My Documents and Desktop. This will ensure the safety of your documents, a safe workspace and clean applications running at startup.

▸ Autologon Scan scans the items that are run when you log on to Windows.

In the upper-right corner of the window, you can see the Settings button. It opens a window where you can change the user interface mode and enable or disable the main settings of BitDefender. For detailed information, please refer to “Configuring

Basic Settings” (p. 39).

In the bottom-right corner of the window, you can find several useful links.

DescriptionLink

Buy/Renew

Registration

Help & Support

Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product.

Allows you to enter a new license key or to view the current license key and the registration status.

Gives you access to a help file that shows you how to use BitDefender.

6.2.2. Intermediate Mode

Aimed at users with average computer skills, Intermediate Mode is a simple interface that gives you access to all modules at a basic level. You'll have to keep track of warnings and critical alerts and fix undesired issues.

Overview

BitDefender Antivirus 2010

Intermediate Mode

The Intermediate Mode window consists of five tabs. The following table briefly describes each tab. For detailed information, please refer to the “Intermediate Mode”

(p. 70) part of this user guide.

Dashboard

Antivirus

Antiphishing

Vulnerability

Network

Overview

DescriptionTab

Displays the security status of your system and lets you reset the usage profile.

Displays the status of the antivirus module that helps you keep your BitDefender up to date and your computer virus free.

Displays the status of the modules that protect you against phishing (personal information theft) while you are online.

Displays the status of the vulnerability module that helps you keep crucial software on your PC up-to-date. This is where you can easily fix any vulnerability that may affect your computer's security.

Displays the BitDefender home network structure. This is where you can perform various actions to configure and manage the BitDefender products installed in your home network. In this way, you can manage the security of your home network from a single computer.

BitDefender Antivirus 2010

Basic Settings” (p. 39).

In the bottom-right corner of the window, you can find several useful links.

DescriptionLink

Buy/Renew

Help

View Logs

6.2.3. Expert Mode

Expert Mode gives you access to each specific component of BitDefender. This is where you can configure BitDefender in detail.

Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product.

Allows you to enter a new license key or to view the current license key and the registration status.

Allows you to contact the BitDefender support team.Support

Gives you access to a help file that shows you how to use BitDefender.

Allows you to see a detailed history of all tasks performed by BitDefender on your system.

Overview

Note

Expert Mode is suited for users having above average computer skills, who know the type of threats a computer is exposed to and how security programs work.

BitDefender Antivirus 2010

Expert Mode

On the left side of the window there is a menu containing all security modules. Each module has one or more tabs where you can configure the corresponding security settings or perform security or administrative tasks. The following table briefly describes each module. For detailed information, please refer to the “Expert Mode”

(p. 91) part of this user guide.

DescriptionModule

General

Antivirus

Privacy Control

Encryption

Allows you to access the general settings or to view the dashboard and detailed system info.

Allows you to configure your virus shield and scanning operations in detail, to set exceptions and to configure the quarantine module.

Allows you to prevent data theft from your computer and protect your privacy while you are online.

Allows you to keep crucial software on your PC up-to-date.Vulnerability

Allows you to encrypt Yahoo and Windows Live (MSN) Messenger communications.

Overview

BitDefender Antivirus 2010

DescriptionModule

Game/Laptop Mode

Network

Update

Registration

Basic Settings” (p. 39).

In the bottom-right corner of the window, you can find several useful links.

Buy/Renew

Help

View Logs

Allows you to postpone the BitDefender scheduled tasks while your laptop runs on batteries and also to eliminate all alerts and pop-ups when you are playing.

Allows you to configure and manage several computers in your household.

Allows you to obtain info on the latest updates, to update the product and to configure the update process in detail.

Allows you to register BitDefender Antivirus 2010, to change the license key or to create a BitDefender account.

DescriptionLink

Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product.

Allows you to enter a new license key or to view the current license key and the registration status.

Allows you to contact the BitDefender support team.Support

Gives you access to a help file that shows you how to use BitDefender.

Allows you to see a detailed history of all tasks performed by BitDefender on your system.

6.3. System Tray Icon

To manage the entire product more quickly, you can use the BitDefender icon in the system tray. If you double-click this icon, BitDefender will open. Also, by right-clicking the icon, a contextual menu will allow you to quickly manage the BitDefender product.

Overview

BitDefender Antivirus 2010

⚫ Show - opens the main interface of BitDefender.

⚫ Help - opens the help file, which explains in detail how

to configure and use BitDefender Antivirus 2010.

⚫ About - opens a window where you can see information

about BitDefender and where to look for help in case

something unexpected appears.

⚫ Fix All Issues - helps you remove current security

vulnerabilities. If the option is unavailable, there are no

issues to be fixed. For detailed information, please refer

to “Fixing Issues” (p. 36).

⚫ Turn Game Mode On / Off - activates / deactivates Game Mode.

⚫ Update Now - starts an immediate update. A new window will appear where you

can see the update status.

⚫ Basic Settings - opens a window where you can change the user interface mode

and enable or disable the main product settings. For more information, please

refer to “Configuring Basic Settings” (p. 39).

The BitDefender system tray icon informs you when issues affect your computer or how the product operates, by displaying a special symbol, as follows:

⚫

Red triangle with an exclamation mark: Critical issues affect the security

of your system. They require your immediate attention and must be fixed as soon

as possible.

⚫

Yellow triangle with an exclamation mark: Non-critical issues affect the

security of your system. You should check and fix them when you have the time.

⚫

Letter G: The product operates in Game Mode.

If BitDefender is not working, the system tray icon is grayed out . This usually happens when the license key expires. It can also occur when the BitDefender services are not responding or when other errors affect the normal operation of BitDefender.

Tray Icon

6.4. Scan Activity Bar

The Scan activity bar is a graphic visualization of the scanning activity on your system. This small window is by default available only in Expert Mode.

Overview

BitDefender Antivirus 2010

The gray bars (the File Zone) show the number of scanned files per second, on a scale from 0 to 50.

Note

The Scan activity bar will notify you when real-time protection is disabled by displaying a red cross over the File Zone.

6.4.1. Scan Files and Folders

You can use the Scan activity bar to quickly scan files and folders. Drag the file or folder you want to be scanned and drop it over the Scan Activity Bar as shown below.

Drag File

Scan Activity Bar

Drop File

The Antivirus Scan wizard will appear and guide you through the scanning process.

Scanning options. The scanning options are pre-configured for the best detection results. If infected files are detected, BitDefender will try to disinfect them (remove the malware code). If disinfection fails, the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files. The scanning options are standard and you cannot change them.

6.4.2. Disable/Restore Scan Activity Bar

When you no longer want to see the graphic visualization, just right-click it and select Hide. To restore the Scan activity bar, follow these steps:

1. Open BitDefender.

2. Click the Settings button in the upper-right corner of the window.

3. In the General Settings category, select the check box corresponding to Scan

Activity Bar.

Overview

BitDefender Antivirus 2010

4. Click OK to save and apply the changes.

6.5. BitDefender Manual Scan

BitDefender Manual Scan lets you scan a specific folder or hard disk partition without having to create a scan task. This feature was designed to be used when Windows is running in Safe Mode. If your system is infected with a resilient virus, you can try to remove the virus by starting Windows in Safe Mode and scanning each hard disk partition using BitDefender Manual Scan.

To access the BitDefender Manual Scan, use the Windows Start menu, by following the path Start → Programs → BitDefender 2010 → BitDefender Manual Scan The following window will appear:

BitDefender Manual Scan

Click Add Folder, select the location you want to scan and click OK. If you want to scan multiple folders, repeat this action for each additional location.

The paths to the selected locations will appear in the Scan Target column. If you change your mind about the location, just click the Remove button next to it. Click the Remove All Paths button to remove all the locations that were added to the list.

When you are done selecting the locations, click Continue. The Antivirus Scan

wizard will appear and guide you through the scanning process.

Overview

BitDefender Antivirus 2010

What is Safe Mode?

Safe Mode is a special way to start Windows, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to viruses preventing Windows to start normally. In Safe Mode, Windows loads only a minimum of operating system components and basic drivers. Only a few applications work in Safe Mode. This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed. To start Windows in Safe Mode, restart your computer and press the F8 key until the Windows Advanced Options Menu appears. You can choose between several options of starting Windows in Safe Mode. You might want to select Safe Mode with Networking in order to be able to access the Internet.

Note

For more information on Safe Mode, go to the Windows Help and Support Center (in the Start menu, click Help and Support). You can also find useful information by searching the Internet.

6.6. Game Mode and Laptop Mode

Some computer activities, such as games or presentations, require increased system responsiveness and performance, and no interruptions. When your laptop is running on battery power, it is best that unnecessary operations, which consume additional power, be postponed until the laptop is connected back to A/C power.

To adapt to these particular situations, BitDefender Antivirus 2010 includes two special operation modes:

⚫ Game Mode ⚫ Laptop Mode

6.6.1. Game Mode

Game Mode temporarily modifies protection settings so as to minimize their impact on system performance. While in Game Mode, the following settings are applied:

⚫ Minimize processor time & memory consumption

⚫ Postpone automatic updates & scans

⚫ Eliminate all alerts and pop-ups

⚫ Scan only the most important files

Overview

BitDefender Antivirus 2010

While in Game Mode, you can see the letter G over the BitDefender icon.

Using Game Mode

By default, BitDefender automatically enters Game Mode when you start a game from the BitDefender's list of known games or when an application goes to full screen. BitDefender will automatically return to the normal operation mode when you close the game or when the detected application exits full screen.

If you want to manually turn on Game Mode, use one of the following methods:

⚫ Right-click the BitDefender icon in the system tray and select Turn on Game

Mode.

⚫ Press Ctrl+Shift+Alt+G (the default hotkey).

Important

Do not forget to turn Game Mode off when you finish. To do this, use the same methods you did when you turned it on.

Changing Game Mode Hotkey

If you want to change the hotkey, follow these steps:

1. Open BitDefender and switch the user interface to Expert Mode.

2. Click Game / Laptop Mode on the left-side menu.

3. Click the Game Mode tab.

4. Click the Advanced Settings button.

5. Under the Use HotKey option, set the desired hotkey:

⚫ Choose the modifier keys you want to use by checking one the following: Control

key (Ctrl), Shift key (Shift) or Alternate key (Alt).

⚫ In the edit field, type the letter corresponding to the regular key you want to

use.

For example, if you want to use the Ctrl+Alt+D hotkey, you must check only Ctrl and Alt and type D.

Note

Removing the checkmark next to Use HotKey will disable the hotkey.

6. Click OK to save the changes.

6.6.2. Laptop Mode

Laptop Mode is especially designed for laptop and notebook users. Its purpose is to minimize BitDefender's impact on power consumption while these devices are

Overview

BitDefender Antivirus 2010

running on battery. While in Laptop Mode, scheduled scan tasks are not performed, as they require more system resources and, implicitly, increase power consumption.

BitDefender detects when your laptop has switched to battery power and it automatically enters Laptop Mode. Likewise, BitDefender automatically exits Laptop Mode, when it detects the laptop is no longer running on battery.

To use Laptop Mode, you must specify in the configuration wizard that you are using a laptop. If you did not select the appropriate option when running the wizard, you can later enable Laptop Mode as follows:

1. Open BitDefender.

2. Click the Settings button in the upper-right corner of the window.

3. In the General Settings category, select the check box corresponding to Laptop

Mode Detection.

4. Click OK to save and apply the changes.

6.7. Automatic Device Detection

BitDefender automatically detects when you connect a removable storage device to your computer and offers to scan it before you access its files. This is recommended in order to prevent viruses and other malware from infecting your computer.

Detected devices fall into one of these categories:

⚫ CDs/DVDs ⚫ USB storage devices, such as flash pens and external hard-drives ⚫ mapped (remote) network drives

When such a device is detected, an alert window is displayed.

To scan the storage device, just click Yes. The Antivirus Scan wizard will appear and guide you through the scanning process.

If you do not want to scan the device, you must click No. In this case, you may find one of these options useful:

⚫ Don't ask me again about this type of device

- BitDefender will no longer offer to scan storage

devices of this type when they are connected to

your computer.

⚫ Disable automatic device detection - You will

no longer be prompted to scan new storage

devices when they are connected to the computer.

Device Detection Alert

Overview

BitDefender Antivirus 2010

If you accidentally disabled automatic device detection and you want to enable it, or if you want to configure its settings, follow these steps:

1. Open BitDefender and switch the user interface to Expert Mode.

2. Go to Antivirus>Virus Scan.

3. In the list of scan tasks, locate the Device Detection Scan task.

4. Right-click the task and select Open. A new window will appear.

5. On the Overview tab, configure the scanning options as needed.

6. On the Detection tab, choose which types of storage devices to be detected.

7. Click OK to save and apply the changes.

Overview

BitDefender Antivirus 2010

7. Fixing Issues

BitDefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data. By default, it will monitor only a series of issues that are considered to be very important. However, you can configure it as needed, choosing which specific issues you want to be notified about.

This is how pending issues are notified:

⚫ A special symbol is displayed over the BitDefender icon in the system tray to

indicate pending issues.

▸

Red triangle with an exclamation mark: Critical issues affect the security

of your system. They require your immediate attention and must be fixed as soon as possible.

▸

Yellow triangle with an exclamation mark: Non-critical issues affect the

security of your system. You should check and fix them when you have the time.

Also, if you move the mouse cursor over the icon, a pop-up will confirm the

existence of pending issues.

⚫ When you open BitDefender, the Security Status area will indicate the number of

issues affecting your system.

▸ In Intermediate Mode, the security status is shown on the Dashboard tab.

▸ In Expert Mode, go to General>Dashboard to check the security status.

7.1. Fix All Issues Wizard

The easiest way to fix the existing issues is to follow the step-by-step Fix All Issues wizard. The wizard helps you easily remove any threats to your computer and data security. To open the wizard, do any of the following:

⚫

Right-click the BitDefender icon in the system tray and select Fix All Issues.

⚫ Open BitDefender. Depending on the user interface mode, proceed as follows:

▸ In Novice Mode, click Fix All Issues.

▸ In Intermediate Mode, go to the Dashboard tab and click Fix All Issues.

▸ In Expert Mode, go to General>Dashboard and click Fix All Issues.

Fixing Issues

BitDefender Antivirus 2010

Fix All Issues Wizard

The wizard displays the list of existing security vulnerabilities on your computer.

All current issues are selected to be fixed. If there is an issue that you do not want to be fixed, just select the corresponding check box. If you do so, its status will change to Skip.

Note

If you do not want to be notified about specific issues, you must configure the tracking system accordingly, as described in the next section.

To fix the selected issues, click Start. Some issues are fixed immediately. For others, a wizard helps you fix them.

The issues that this wizard helps you fix can be grouped into these main categories:

⚫ Disabled security settings. Such issues are fixed immediately, by enabling

the respective security settings.

⚫ Preventive security tasks you need to perform. An example of such a task

is scanning your computer. It is recommended that you scan your computer at

least once a week. BitDefender will automatically do that for you in most cases.

However, if you have changed the scanning schedule or if the schedule is not

completed, you will be notified about this issue.

When fixing such issues, a wizard helps you successfully complete the task.

Fixing Issues

BitDefender Antivirus 2010

⚫ System vulnerabilities. BitDefender automatically checks your system for

vulnerabilities and alerts you about them. System vulnerabilities include the

following:

▸ weak passwords to Windows user accounts.

▸ outdated software on your computer.

▸ missing Windows updates.

▸ Windows Automatic Updates is disabled.

When such issues are to be fixed, the vulnerability scan wizard is started. This

wizard assists you in fixing the detected system vulnerabilities. For detailed

information, please refer to section “Vulnerability Check Wizard” (p. 63).

7.2. Configuring Issue Tracking

The issue tracking system is pre-configured to monitor and alert you about the most important issues that may affect the security of your computer and data. Additional issues may be monitored based on the choices you make in the configuration wizard (when you configure your usage profile). Besides the issues monitored by default, there are several other issues you can be informed about.

You can configure the tracking system to best serve your security needs by choosing which specific issues to be informed about. You can do that either in Intermediate Mode or in Expert Mode.

⚫ In Intermediate Mode, the tracking system can be configured from separate

locations. Follow these steps:

1. Go to the Antivirus, Antiphishing or Vulnerability tab.

2. Click Configure Status Tracking.

3. Select the check boxes corresponding to the items you want to be monitored.

For detailed information, please refer to the “Intermediate Mode” (p. 70) part of

this user guide.

⚫ In Expert Mode, the tracking system can be configured from a central location.

Follow these steps:

1. Go to General>Dashboard.

2. Click Configure Status Tracking.

3. Select the check boxes corresponding to the items you want to be monitored.

For detailed information, please refer to chapter “Dashboard” (p. 92).

Fixing Issues

BitDefender Antivirus 2010

8. Configuring Basic Settings

You can configure the main product settings (including changing the user interface view mode) from the basic settings window. To open it, do any of the following:

⚫ Open BitDefender and click the Settings button in the upper-right corner of the

window.

⚫

Right-click the BitDefender icon in the system tray and select Basic Settings.

Note

To configure the product settings in detail, use the Expert Mode interface. For detailed information, please refer to the “Expert Mode” (p. 91) part of this user guide.

Basic Settings

The settings are organized into three categories:

⚫ User Interface Settings ⚫ Security Settings ⚫ General Settings

To apply and save the configuration changes you make, click OK. To close the window without saving the changes, click Cancel.

Configuring Basic Settings

BitDefender Antivirus 2010

8.1. User Interface Settings

In this area, you can switch the user interface view mode and reset the usage profile.

Switching the user interface view mode. As described in section “User Interface

View Modes” (p. 21), there are three modes for displaying the user interface. Each

user interface mode is designed for a specific category of users, based on their computer skills. In this way, the user interface accommodates all kinds of users, from computer beginners to very technical people.

The first button shows the current user interface view mode. To change the user interface mode, click the arrow on the button and select the desired mode from

the menu.

DescriptionMode

Novice Mode

Intermediate Mode

Expert Mode

Suited for computer beginners and people who want BitDefender to protect their computer and data without being bothered. This mode is simple to use and requires minimal interaction on your side.

Aimed at users with average computer skills, this mode extends what you can do in Novice Mode.

You can fix issues separately and choose which issues to be monitored. Moreover, you can manage remotely the BitDefender products installed on the computers in your household.

Suited for more technical users, this mode allows you to fully configure each functionality of BitDefender. You can also use all tasks provided to protect your computer and data.

Resetting the usage profile. The usage profile reflects the main activities performed on the computer. Depending on the usage profile, the product interface is organized to allow easy access to your preferred tasks.

To reconfigure the usage profile, click Reset Usage Profile and follow the configuration wizard.

Configuring Basic Settings

BitDefender Antivirus 2010

8.2. Security Settings

In this area, you can enable or disable product settings that cover various aspects of computer and data security. The current status of a setting is indicated using one of these icons:

Green circle with a check mark: The setting is enabled. Red circle with an exclamation mark: The setting is disabled.

To enable / disable a setting, select / clear the corresponding Enable check box.

Warning

Use caution when disabling real-time antivirus protection or automatic update. Disabling these features may compromise your computer's security. If you really need to disable them, remember to re-enable them as soon as possible.

The entire list of settings and their description is provided in the following table:

DescriptionSetting

Antivirus

Automatic Update

Vulnerability Check

Antiphishing

Identity Control

IM Encryption

Real-time protection ensures that all files are scanned as they are accessed by you or by an application running on this system.

Automatic update ensures that the newest BitDefender product and signature files are downloaded and installed automatically, on a regular basis.

Automatic vulnerability check ensures that crucial software on your PC is up-to-date.

Antiphishing detects and alerts you in real-time if a web page is set up to steal personal information.

Identity Control helps you prevent your personal data from being sent out on the Internet without your consent. It blocks any instant messages, e-mail messages or web forms transmitting data you defined as being private to unauthorized recipients (addresses).

IM (Instant Messaging) Encryption secures your conversations via Yahoo! Messenger and Windows Live Messenger provided that your IM contacts use a compatible BitDefender product and IM software.

The status of some of these settings may be monitored by the BitDefender issue tracking system. If you disable a monitored setting, BitDefender will indicate this as an issue that you need to fix.

Configuring Basic Settings

BitDefender Antivirus 2010

If you do not want a monitored setting that you disabled to be shown as an issue, you must configure the tracking system accordingly. You can do that either in Intermediate Mode or in Expert Mode.

⚫ In Intermediate Mode, the tracking system can be configured from separate

locations, based on settings categories. For detailed information, please refer to

the “Intermediate Mode” (p. 70) part of this user guide.

⚫ In Expert Mode, the tracking system can be configured from a central location.

Follow these steps:

1. Go to General>Dashboard.

2. Click Configure Status Tracking.

3. Clear the check box corresponding to the item you want not to be monitored.

For detailed information, please refer to chapter “Dashboard” (p. 92).

8.3. General Settings

In this area, you can enable or disable settings that affect product behavior and user experience. The current status of a setting is indicated using one of these icons:

Green circle with a check mark: The setting is enabled. Red circle with an exclamation mark: The setting is disabled.

To enable / disable a setting, select / clear the corresponding Enable check box.

The entire list of settings and their description is provided in the following table:

Game Mode

Laptop Mode Detection

Settings Password

BitDefender News

Configuring Basic Settings

DescriptionSetting

Game Mode temporarily modifies protection settings so as to minimize their impact on system performance during games.

Laptop Mode temporarily modifies protection settings so as to minimize their impact on the life of your laptop battery.

This ensures that the BitDefender settings can only be changed by the person who knows this password.

When you enable this option, you will be prompted to configure the settings password. Type the desired password in both fields and click OK to set the password.

By enabling this option, you will receive important company news, product updates or new security threats from BitDefender.

BitDefender Antivirus 2010

DescriptionSetting

Product Notification Alerts

Scan Activity Bar

Send Virus Reports

Outbreak Detection

By enabling this option, you will receive information alerts.

The Scan Activity Bar is a small, transparent window indicating the progress of the BitDefender scanning activity. For more information, please refer to “Scan

Activity Bar” (p. 29).

By enabling this option, virus scanning reports are sent to BitDefender labs for analysis. Please note that these reports will contain no confidential data, such as your name or IP address, and that they will not be used for commercial purposes.

By enabling this option, reports regarding potential virus-outbreaks are sent to BitDefender labs for analysis. Please note that these reports will contain no confidential data, such as your name or IP address, and that they will not be used for commercial purposes.

Configuring Basic Settings

BitDefender Antivirus 2010

9. History and Events

The View Logs link at the bottom of the BitDefender main window opens another window with the BitDefender history & events. This window offers you an overview of the security-related events. For instance, you can easily check if the update was successfully performed, if malware was found on your computer etc.

Note

The link is only accessible in Intermediate Mode or in Expert Mode.

Events

In order to help you filter the BitDefender history & events, the following categories are provided on the left side:

⚫ Antivirus ⚫ Privacy Control ⚫ Vulnerability ⚫ IM encryption ⚫ Game/Laptop Mode ⚫ Home Network

History and Events

BitDefender Antivirus 2010

⚫ Update ⚫ Registration ⚫ Internet Log

A list of events is available for each category. Each event comes with the following information: a short description, the action BitDefender took on it when it happened, and the date and time when it occurred. If you want to find out more information about a particular event in the list, double click that event.

Click Clear all logs if you want to remove old logs or Refresh to make sure the latest logs are displayed.

History and Events

BitDefender Antivirus 2010

10. Registration and My Account

BitDefender Antivirus 2010 comes with 30-day trial period. During the trial period, the product is fully functional and you can test it to see if it meets your expectations. Please note that, after 15 days of evaluation, the product will cease to update, unless you create a BitDefender account. Creating a BitDefender account is a mandatory part of the registration process.

Before the trial period is over, you must register the product in order to keep your computer protected. Registration is a two-step process:

1. Product activation (registration of a BitDefender account). You must

create a BitDefender account in order to receive updates and to have access to free technical support. If you already have a BitDefender account, register your BitDefender product to that account. BitDefender will notify you that you need to activate your product and it will help you fix this issue.

Important

You must create an account within 15 days after installing BitDefender (if you register it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender will no longer update.

2. Registration with a license key. The license key specifies how long you are

entitled to use the product. As soon as the license key expires, BitDefender stops performing its functions and protecting your computer. You must register the product with a license key when the trial period ends. You should purchase a license key or renew your license a few days before the current license key expires.

10.1. Registering BitDefender Antivirus 2010

If you want to register the product with a license key or to change the current license key, click the Register Now link, located at the bottom of the BitDefender window. The product registration window will appear.

Registration and My Account

BitDefender Antivirus 2010

Registration

You can see the BitDefender registration status, the current license key and how many days are left until the license expires.

To register BitDefender Antivirus 2010:

1. Type the license key in the edit field.

Note

You can find your license key:

⚫ on the CD label. ⚫ on the product registration card. ⚫ in the online purchase e-mail.

If you do not have a BitDefender license key, click the provided link to go to the BitDefender online store and buy one.

2. Click Register Now.

3. Click Finish.

If a valid BitDefender license key is detected on your system, you can continue using this key by clicking Finish.

Registration and My Account

BitDefender Antivirus 2010

10.2. Activating BitDefender

To activate BitDefender, you must create or sign in to a BitDefender account. If you did not register a BitDefender account during the initial registration wizard, you can do that as follows:

⚫ In Novice Mode, click Fix All Issues. The wizard will help you fix all pending

issues, including activating the product.

⚫ In Intermediate Mode, go to the Security tab and click the Fix button

corresponding to the issue regarding the product activation.

⚫ In Expert Mode, go to Registration and click the Activate Product button.

The account registration window will open. This is where you can create or sign in into a BitDefender account to activate your product.

Account Creation

If you do not want to create a BitDefender account at the moment, select Register later and click Finish. Otherwise, proceed according to your current situation:

⚫ “I do not have a BitDefender account” (p. 49)

⚫ “I already have a BitDefender account” (p. 49)

Registration and My Account

BitDefender Antivirus 2010

Important

You must create an account within 15 days after installing BitDefender (if you register it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender will no longer update.

I do not have a BitDefender account

To successfully create a BitDefender account, follow these steps:

1. Select Create a new account.

2. Type the required information in the corresponding fields. The data you provide

here will remain confidential.

⚫ E-mail address - type in your e-mail address.

⚫ Password - type in a password for your BitDefender account. The password

must be between 6 and 16 characters long.

⚫ Re-type password - type in again the previously specified password.

Note

Once the account is activated, you can use the provided e-mail address and password to log in to your account at http://myaccount.bitdefender.com.

3. Optionally, BitDefender can inform you about special offers and promotions using

the e-mail address of your account. Select one of the available options from the menu:

⚫ Send me all messages ⚫ Send me only product related messages ⚫ Don't send me any messages

4. Click Create.

5. Click Finish to complete the wizard.

6. Activate your account. Before being able to use your account, you must

activate it. Check your e-mail and follow the instructions in the e-mail message sent to you by the BitDefender registration service.

I already have a BitDefender account

If you already have an active account, but BitDefender does not detect it, follow these steps to register the product to that account:

1. Select Sign in (previously created account).

Registration and My Account

BitDefender Antivirus 2010

2. Type the e-mail address and the password of your account in the corresponding

fields.

Note

If you have forgotten your password, click Forgot your password? and follow the instructions.

3. Optionally, BitDefender can inform you about special offers and promotions using

the e-mail address of your account. Select one of the available options from the menu:

⚫ Send me all messages ⚫ Send me only product related messages ⚫ Don't send me any messages

4. Click Sign in.

5. Click Finish to complete the wizard.

10.3. Purchasing License Keys

If the trial period is going to end soon, you must purchase a license key and register your product. Open BitDefender and click the Buy/Renew link, located at the bottom of the window. The link takes you to a web page where you can purchase a license key for your BitDefender product.

10.4. Renewing Your License

As a BitDefender customer, you are eligible for a discount when renewing the license of your BitDefender product. You may also upgrade your product to the current version at a special discount or free of charge.

If your current license key is going to expire soon, you must renew your license. Open BitDefender and click the Buy/Renew link, located at the bottom of the window. The link takes you to a web page where you can renew your license.

Registration and My Account

BitDefender Antivirus 2010

11. Wizards

In order to make BitDefender very easy to use, several wizards help you carry out specific security tasks or configure more complex product settings. This chapter describes the wizards that may appear when you fix issues or perform specific tasks with BitDefender. Other configuration wizards are described separately in the “Expert

Mode” (p. 91) part.

11.1. Antivirus Scan Wizard

Whenever you initiate an on-demand scan (for example, right-click a folder and select Scan with BitDefender), the BitDefender Antivirus Scan wizard will appear. Follow the three-step guided procedure to complete the scanning process.

Note

If the scan wizard does not appear, the scan may be configured to run silently, in the background. Look for the scan progress icon in the system tray. You can click this icon to open the scan window and to see the scan progress.

11.1.1. Step 1/3 - Scanning

BitDefender will start scanning the selected objects.

Wizards

Scanning

BitDefender Antivirus 2010

You can see the scan status and statistics (scanning speed, elapsed time, number of scanned / infected / suspicious / hidden objects and other).

Wait for BitDefender to finish scanning.

Note

The scanning process may take a while, depending on the complexity of the scan.

Password-protected archives. If BitDefender detects a password-protected archive during scanning and the default action is Prompt for password, you will be prompted to provide the password. Password-protected archives cannot be scanned unless you provide the password. The following options are available:

⚫ I want to enter the password for this object. If you want BitDefender to

scan the archive, select this option and type the password. If you do not know

the password, choose one of the other options.

⚫ I do not want to enter the password for this object (skip this object).

Select this option to skip scanning this archive.

⚫ I do not want to enter the password for any object (skip all

password-protected objects). Select this option if you do not want to be

bothered about password-protected archives. BitDefender will not be able to scan

them, but a record will be kept in the scan log.

Click OK to continue scanning.

Stopping or pausing the scan. You can stop scanning anytime you want by clicking Stop&Yes. You will go directly to the last step of the wizard. To temporarily stop the scanning process, just click Pause. You will have to click Resume to resume scanning.

11.1.2. Step 2/3 - Select Actions

When the scanning is completed, a new window will appear, where you can see the scan results.

Wizards

BitDefender Antivirus 2010

Actions

You can see the number of issues affecting your system.

The infected objects are displayed in groups, based on the malware they are infected with. Click the link corresponding to a threat to find out more information about the infected objects.

You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues.

One or several of the following options can appear on the menu:

Wizards

Take No Action

Move to quarantine

Rename files

DescriptionAction

No action will be taken on the detected files. After the scan is completed, you can open the scan log to view information on these files.

Removes the malware code from infected files.Disinfect

Deletes detected files.Delete

Moves detected files to quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears.

Changes the name of hidden files by appending .bd.ren to their name. As a result, you will be able

BitDefender Antivirus 2010

DescriptionAction

to search for and find such files on your computer, if any.

Please note that these hidden files are not the files that you deliberately hide from Windows. They are the files hidden by special programs, known as rootkits. Rootkits are not malicious in nature. However, they are commonly used to make viruses or spyware undetectable by normal antivirus programs.

Click Continue to apply the specified actions.

11.1.3. Step 3/3 - View Results

When BitDefender finishes fixing the issues, the scan results will appear in a new window.

Summary

You can see the results summary. If you want comprehensive information on the scanning process, click Show log file to view the scan log.

Important

If required, please restart your system in order to complete the cleaning process.

Wizards

BitDefender Antivirus 2010

Click Close to close the window.

BitDefender Could Not Solve Some Issues

In most cases BitDefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved.

In these cases, we recommend you to contact the BitDefender Support Team at

www.bitdefender.com. Our support representatives will help you solve the issues

you are experiencing.

BitDefender Detected Suspect Files

Suspect files are files detected by the heuristic analysis as potentially infected with malware the signature of which has not been released yet.

If suspect files were detected during the scan, you will be requested to submit them to the BitDefender Lab. Click OK to send these files to the BitDefender Lab for further analysis.

11.2. Custom Scan Wizard

The Custom Scan Wizard lets you create and run a custom scan task and optionally save it as a Quick Task when using BitDefender in Intermediate Mode.

To run a custom scan task using the Custom Scan Wizard you must follow these steps:

1. In Intermediate Mode, go to the Security tab.

In the Quick Tasks area, click the arrow on the System Scan button and select Custom Scan.

3. Follow the six-step guided procedure to complete the scanning process.

11.2.1. Step 1/6 - Welcome Window

This is a welcome window.

Wizards

BitDefender Antivirus 2010

Welcome Window

If you want to skip over this window when running this wizard in the future, select the Don't show this step the next time this wizard is run check box.

Click Next.

11.2.2. Step 2/6 - Select Target

Here you can specify the files or folders to be scanned as well as the scan options.

Wizards

BitDefender Antivirus 2010

Select Target

Click Add Target, select the files or folders that you want to scan and click OK. The paths to the selected locations will appear in the Scan Target column. If you change your mind about the location, just click the Remove button next to it. Click the Remove All button to remove all the locations that were added to the list.

When you are done selecting the locations, set the Scan Options. The following are available:

Wizards

DescriptionOption

Scan all files

Scan files with application extensions only .bat; .com; .dll; .ocx; .scr; .bin; .dat; .386;

Select this option to scan all the files in the selected folders.

Only the program files will be scanned. This means only the files with the following extensions: .exe;

.vxd; .sys; .wdm; .cla; .class; .ovl; .ole; .exe; .hlp; .doc; .dot; .xls; .ppt; .wbk; .wiz; .pot; .ppa; .xla; .xlt; .vbs; .vbe; .mdb; .rtf; .htm; .hta; .html; .xml; .xtp; .php; .asp; .js; .shs; .chm; .lnk; .pif; .prc; .url; .smm; .pdf; .msi; .ini; .csc; .cmd; .bas; .eml and .nws.

BitDefender Antivirus 2010

DescriptionOption

Scan user defined extensions only

Click Next.

11.2.3. Step 3/6 - Select Actions

Here you can specify the scanner settings and the scan level.

Only the files with the extensions specified by the user will be scanned. These extensions must be separated by ";".

Select Actions

⚫ Select the actions to be taken on the infected and suspect files detected. The

following options are available:

DescriptionAction

Take No Action

Disinfect files

Delete files

No action will be taken on infected files. These files will appear in the report file.

Remove the malware code from the infected files detected.

Deletes infected files immediately, without any warning.

Wizards

BitDefender Antivirus 2010

DescriptionAction

Move files to Quarantine

⚫ Select the action to be taken on the hidden (rootkits) files. The following options

are available:

Take No Action

Rename

⚫ Configure scanner aggressiveness. There are 3 levels to choose from. Drag the

slider along the scale to set the appropriate protection level:

DescriptionScan Level

Permissive

Default

Aggressive

Only applications files are scanned and only for viruses. The resource consumption level is low.

The resource consumption level is moderate. All files are scanned for viruses and spyware.

All files (including archives) are scanned for viruses and spyware. Hidden files and processes are included in the scan The resource consumption level is higher.

Moves infected files into the quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears.

DescriptionAction

No action will be taken on hidden files. These files will appear in the report file.

Changes the name of hidden files by appending .bd.ren to their name. As a result, you will be able to search for and find such files on your computer, if any.

Wizards

Advanced users might want to take advantage of the scan settings BitDefender

offers. The scanner can be set to search only for specific malware threats. This

may greatly reduce scanning times and improve your computer's responsiveness

during a scan.

Drag the slider to select Custom and then click the Custom level button. The

following window will appear:

BitDefender Antivirus 2010

Custom Scan Level

Specify the type of malware you want BitDefender to scan for by selecting the

appropriate options:

DescriptionOption

Scans for known viruses.Scan for viruses

BitDefender detects incomplete virus bodies, too, thus removing any possible threat that could affect your system's security.

Scan for adware

Scan for spyware

Scan for applications

Scan for dialers

Scan for rootkits

Scan for keyloggers

Scans for adware threats. Detected files will be treated as infected. The software that includes adware components might stop working if this option is enabled.

Scans for known spyware threats. Detected files will be treated as infected.

Scan for legitimate applications that can be used as a spying tool, to hide malicious applications or for other malicious intent.

Scans for applications dialing high-cost numbers. Detected files will be treated as infected. The software that includes dialer components might stop working if this option is enabled.

Scans for hidden objects (files and processes), generally known as rootkits.

Scans for malicious applications that record keystrokes..

Wizards

BitDefender Antivirus 2010

Click OK to close the window.

Click Next.

11.2.4. Step 4/6 - Additional Settings

Before scanning begins, additional options are available:

Additional Settings

⚫ To save the custom task you are creating for future use select the Show this

task in Intermediate UI check box and enter a name for the task in the provided

edit field.

The task will be added to the list of Quick Tasks already available in the Security

tab and will also appear in Advanced Mode > Antivirus > Virus Scan.

⚫ To shut down the computer after scanning is completed, select the Shut down

the computer after scan finishes if no threats are found check box.

Click Next.

11.2.5. Step 5/6 - Scanning

BitDefender will start scanning the selected objects:

Wizards

BitDefender Antivirus 2010

Scanning

Note

The scanning process may take a while, depending on the complexity of the scan. You can click the scan progress icon in the system tray to open the scan window and see the scan progress.

11.2.6. Step 6/6 - View Results

When BitDefender completes the scanning process, the scan results will appear in a new window:

Wizards

BitDefender Antivirus 2010

Summary

You can see the results summary. If you want comprehensive information on the scanning process, click View Log to view the scan log.

Important

If required, please restart your system in order to complete the cleaning process.

Click Close to close the window.

11.3. Vulnerability Check Wizard

This wizard checks the system for vulnerabilities and helps you fix them.

Wizards

BitDefender Antivirus 2010

11.3.1. Step 1/6 - Select Vulnerabilities to Check

Vulnerabilities

Click Next to check the system for the selected vulnerabilities.

Wizards

BitDefender Antivirus 2010

11.3.2. Step 2/6 - Checking for Vulnerabilities

Vulnerability Check

Wait for BitDefender to finish checking for vulnerabilities.

Wizards

BitDefender Antivirus 2010

11.3.3. Step 3/6 - Update Windows

Windows Updates

You can see the list of critical and non-critical Windows updates that are not currently installed on your computer. Click Install All System Updates to install all the available updates.

Click Next.

Wizards

BitDefender Antivirus 2010

11.3.4. Step 4/6 - Update Applications

Applications

You can see the list of applications checked by BitDefender and if they are up to date. If an application is not up to date, click the provided link to download the latest version.

Click Next.

Wizards

BitDefender Antivirus 2010

11.3.5. Step 5/6 - Change Weak Passwords

User Passwords

You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides. A password can be strong (hard to guess) or weak (easy to crack by malicious people with specialized software).

Click Fix to modify the weak passwords. A new window will appear.

Change Password

Select the method to fix this issue:

⚫ Force user to change password at next login. BitDefender will prompt the

user to change the password the next time the user logs on to Windows.

Wizards

BitDefender Antivirus 2010

⚫ Change user password. You must type the new password in the edit fields.

Make sure to inform the user about the password change.

Note

For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @). You can search the Internet for more information and tips on creating strong passwords.

Click OK to change the password.

Click Next.

11.3.6. Step 6/6 - View Results

Wizards

Results

Click Close.

BitDefender Antivirus 2010

Intermediate Mode

BitDefender Antivirus 2010

12. Dashboard

The Dashboard tab provides information regarding the security status of your computer and allows you to fix pending issues.

Dashboard

The dashboard consists of the following sections:

⚫ Overall Status - Indicates the number of issues affecting your computer and

helps you fix them. If there are any pending issues, you will see a red circle with

an exclamation mark and the Fix All Issues button. Click the button to start

the Fix All Issues wizard.

⚫ Status Detail - Indicates the status of each main module using explicit sentences

and one of the following icons:

Green circle with a check mark: No issues affect the security status. Your

computer and data are protected.

Gray circle with an exclamation mark: The activity of this module's

components is not monitored. Thus, no information is available regarding their security status. There may be specific issues related to this module.

Red circle with an exclamation mark: There are issues that affect the

security of your system. Critical issues require your immediate attention. Non-critical issues should also be addressed as soon as possible.

Dashboard

BitDefender Antivirus 2010

Click the name of a module to see more details about its status and to configure

status tracking for its components.

⚫ Usage Profile - Indicates the usage profile that is currently selected and offers

a link to a relevant task for that profile:

▸ When the Typical profile is selected, the Scan Now button allows you to

perform a System Scan using the Antivirus Scan Wizard. The entire system will be scanned, except for archives. In the default configuration, it scans for all types of malware other than rootkits.

▸ When the Gamer profile is selected, the Turn On/Off Game Mode button

allows you to enable/disable Game Mode. Game Mode temporarily modifies protection settings so as to minimize their impact on system performance.

▸ When the Custom profile is selected, the Update Now button starts an

immediate update. A new window will appear where you can see the update status.

If you want to switch to a different profile or edit the one you are currently using,

click the profile and follow the configuration wizard.

Dashboard

BitDefender Antivirus 2010

13. Antivirus

BitDefender comes with an Antivirus module that helps you keep your BitDefender up to date and your computer virus free. To enter the Antivirus module, click the Antivirus tab.

Antivirus

The Antivirus module consists of two sections:

⚫ Status Area - Displays the current status of all the monitored security components

and allows you to choose which of the components should be monitored.

⚫ Quick Tasks - This is where you can find links to the most important security

tasks: update now, my documents scan, system scan, deep system scan and

custom scan.

13.1. Status Area

The status area is where you can see the complete list of security module components and their current status. By monitoring each security module, BitDefender will let you know not only when you configure settings that might affect your computer's security, but also when you forget to do important tasks.

The current status of a component is indicated using explicit sentences and one of the following icons:

Green circle with a check mark: No issues affect the component.

Antivirus

BitDefender Antivirus 2010

Red circle with an exclamation mark: Issues affect the component.

The sentences describing issues are written in red. Just click the Fix button corresponding to a sentence to fix the reported issue. If an issue is not fixed on the spot, follow the wizard to fix it.

13.1.1. Configuring Status Tracking

To select the components BitDefender should monitor, click Configure Status Tracking and select the Enable alerts check box corresponding to the features you want to be tracked.

Important

To ensure that your system is fully protected please enable tracking for all components and fix all reported issues.

The status of the following security components can be tracked by BitDefender:

⚫ Antivirus - BitDefender monitors the status of the two components of the Antivirus

feature: real-time protection and an on-demand scan.

The most common issues reported for this component are listed in the following

table.

DescriptionIssue

Real-time protection is disabled

This PC has never been scanned for viruses

you started was aborted before it finished

Antivirus is in a critical state

Files are not scanned as they are accessed by you or by an application running on this system.

An on demand system scan was never performed to check if files stored on your computer are malware free.

A full system scan was started but not completed.The last system scan

Real-time protection is disabled and a system scan is overdue.

⚫ Update - BitDefender monitors if the malware signatures are up-to-date.

The most common issues reported for this component are listed in the following

table.

Antivirus

BitDefender Antivirus 2010

DescriptionIssue

Automatic Update is disabled

The update has not been performed for x days

13.2. Quick Tasks

This is where you can find links to the most important security tasks:

⚫ Update Now - starts an immediate update. ⚫ System Scan - starts a full scan of your computer (archives excluded). For

addidtional on-demand scan tasks, click the on this button and select a different

scan task: My Documents Scan or Deep System Scan.

⚫ Custom Scan - starts a wizard that lets you create and run a custom scan task.

13.2.1. Updating BitDefender

New malware is found and identified every day. This is why it is very important to keep BitDefender up to date with the latest malware signatures.

By default, BitDefender checks for updates when you turn on your computer and

every hour after that. However, if you want to update BitDefender, just click Update Now. The update process will be initiated and the following window will appear

immediately:

The malware signatures of your BitDefender product are not being automatically updated on a regular basis.

The malware signatures of your BitDefender product are outdated.

Antivirus

BitDefender Antivirus 2010

Updating BitDefender

In this window you can see the status of the update process.

The update process is performed on the fly, meaning that the files to be updated are replaced progressively. In this way, the update process will not affect product operation and, at the same time, all vulnerabilities will be excluded.

If you want to close this window, just click Cancel. However, this will not stop the update process.

Note

If you are connected to the Internet through a dial-up connection, then it is recommended to regularly update BitDefender by user request.

Restart the computer if required. In case of a major update, you will be asked to restart your computer. Click Reboot to immediately reboot your system.

If you want to reboot your system later, just click OK. We recommend that you reboot your system as soon as possible.

13.2.2. Scanning with BitDefender

To scan your computer for malware, run a particular scan task by clicking the corresponding button or selecting it from the drop-down menu. The following table presents the available scan tasks, along with their description:

Antivirus

BitDefender Antivirus 2010

DescriptionTask

System Scan

My Documents Scan

Deep System Scan

Custom Scan

Note

Since the Deep System Scan and System Scan tasks analyze the entire system, the scanning may take a while. Therefore, we recommend you to run these tasks on low priority or, better, when your system is idle.

When you run a System Scan, Deep System Scan or My Documents Scan, the Antivirus Scan wizard will appear. Follow the three-step guided procedure to complete the scanning process. For detailed information about this wizard, please refer to

“Antivirus Scan Wizard” (p. 51).

When you run a Custom Scan, the Custom Scan wizard will guide you through the scanning process. Follow the six-step guided procedure to scan specific files or folders. For detailed information about this wizard, please refer to “Custom Scan

Wizard” (p. 55).

Scans the entire system, except for archives. In the default configuration, it scans for all types of malware other than rootkits.

Use this task to scan important current user folders: My Documents, Desktop and StartUp. This will ensure the safety of your documents, a safe workspace and clean applications running at startup.

Scans the entire system. In the default configuration, it scans for all types of malware threatening your system's security, such as viruses, spyware, adware, rootkits and others.

Use this task to choose specific files and folders to be scanned.

Antivirus

BitDefender Antivirus 2010

14. Antiphishing

BitDefender comes with an Antiphishing module which ensures that all web pages you access via Internet Explorer or Firefox are safe. To enter the Antiphishing module, click the Antiphishing tab.

Antiphishing

The Antiphishing module consists of two sections:

⚫ Status Area - Displays the current status of the antiphishing module and allows

you to enable/disable tracking for this module's activity.

⚫ Quick Tasks - This is where you can find links to important security tasks: update

now, system scan and deep system scan.

14.1. Status Area

The current status of a component is indicated using explicit sentences and one of the following icons:

Green circle with a check mark: No issues affect the component. Red circle with an exclamation mark: Issues affect the component.

The sentences describing issues are written in red. Just click the Fix button corresponding to a sentence to fix the reported issue.

Antiphishing

BitDefender Antivirus 2010

The most common issue reported for this module is Antiphishing is disabled. This means Antiphishing is not enabled for any or some of the following supported applications: Internet Explorer, Mozilla Firefox, Yahoo! Messenger or Windows Live Messenger.

14.2. Quick Tasks

This is where you can find links to the most important security tasks:

⚫ Update Now - starts an immediate update. ⚫ System Scan - starts a full scan of your computer (archives excluded). ⚫ Deep System Scan - starts a full scan of your computer (including archives).

14.2.1. Updating BitDefender

New malware is found and identified every day. This is why it is very important to keep BitDefender up to date with the latest malware signatures.

By default, BitDefender checks for updates when you turn on your computer and

every hour after that. However, if you want to update BitDefender, just click Update Now. The update process will be initiated and the following window will appear

immediately:

Updating BitDefender

In this window you can see the status of the update process.

Antiphishing

BitDefender Antivirus 2010

If you want to close this window, just click Cancel. However, this will not stop the update process.

Note

If you are connected to the Internet through a dial-up connection, then it is recommended to regularly update BitDefender by user request.

Restart the computer if required. In case of a major update, you will be asked to restart your computer. Click Reboot to immediately reboot your system.

If you want to reboot your system later, just click OK. We recommend that you reboot your system as soon as possible.

14.2.2. Scanning with BitDefender

DescriptionTask

System Scan

Deep System Scan

Scans the entire system, except for archives. In the default configuration, it scans for all types of malware other than rootkits.

Scans the entire system. In the default configuration, it scans for all types of malware threatening your system's security, such as viruses, spyware, adware, rootkits and others.

Note

When you run a System Scan or Deep System Scan the Antivirus Scan wizard will appear. Follow the three-step guided procedure to complete the scanning process. For detailed information about this wizard, please refer to “Antivirus Scan Wizard”

(p. 51).

Antiphishing

BitDefender Antivirus 2010

15. Vulnerability

BitDefender comes with a Vulnerability module that helps you keep crucial software on your PC up-to-date. To monitor and fix your system's vulnerabilities, click the Vulnerability tab.

Vulnerability

The Vulnerability module consists of two sections:

⚫ Status Area - Displays the status of the Vulnerability Check module and allows

you to enable/disable tracking for this module's activity.

⚫ Quick Tasks - This is where you can find a link to the vulnerability check wizard.

15.1. Status Area

The current status of a component is indicated using explicit sentences and one of the following icons:

Green circle with a check mark: No issues affect the component. Red circle with an exclamation mark: Issues affect the component.

The sentences describing issues are written in red. Just click the Fix or Install button corresponding to a sentence to fix the reported issue.

The most common issues reported for this component are listed in the following table.

Vulnerability

BitDefender Antivirus 2010

DescriptionStatus

Vulnerability Check is disabled

Multiple vulnerabilities were detected

Critical Microsoft updates

Other Microsoft updates

Windows Automatic Updates are disabled

Application (outdated)

User (Weak Password)

15.2. Quick Tasks

There is only one task available:

⚫ Vulnerability Scan - starts a wizard that checks your system for vulnerabilities

and helps you fix them.

Vulnerability Scan checks Microsoft Windows Updates, Microsoft Windows Office Updates and the passwords to your Microsoft Windows accounts to ensure that your OS is up to date and that it is not vulnerable to password bypass.

To check your computer for vulnerabilities, click Vulnerability Scan and follow the

“Vulnerability Check Wizard” (p. 63).

BitDefender does not check for potential vulnerabilities regarding missing Windows updates, application updates or weak passwords.

BitDefender found missing Windows/application updates and/or weak passwords.

Critical Microsoft updates are available but not installed.

Non-critical Microsoft updates are available but not installed.

Windows security updates are not being automatically installed as soon as they become available.

A new version of the Application is available but not installed.

A user password is easy to crack by malicious people with specialized software.

Vulnerability

BitDefender Antivirus 2010

16. Network

The Network module allows you to manage the BitDefender products installed on your home computers from a single computer. To enter the Network module, click the Network tab.

Network

To be able to manage the BitDefender products installed on your home computers, you must follow these steps:

1. Join the BitDefender home network on your computer. Joining the network consists

in configuring an administrative password for the home network management.

2. Go to each computer you want to manage and join the network (set the password).

3. Go back to your computer and add the computers you want to manage.

16.1. Quick Tasks

Initially, one button is available only.

⚫ Enable Network - allows you to set the network password, thus creating and

joining the network.

After joining the network, several more buttons will appear.

⚫ Disable Network - allows you to leave the network. ⚫ Add Computer - allows you to add computers to your network.

Network

BitDefender Antivirus 2010

⚫ Scan All - allows you to scan all managed computers at the same time. ⚫ Update All allows you to update all managed computers at the same time. ⚫ Register All allows you to register all managed computers at the same time.

16.1.1. Joining the BitDefender Network

To join the BitDefender home network, follow these steps:

1. Click Enable Network. You will be prompted to configure the home management

password.

Configure Password

2. Type the same password in each of the edit fields.

3. Click OK.

You can see the computer name appearing in the network map.

16.1.2. Adding Computers to the BitDefender Network

Before you can add a computer to the BitDefender home network, you must configure the BitDefender home management password on the respective computer.

To add a computer to the BitDefender home network, follow these steps:

1. Click Add Computer. You will be prompted to provide the local home

management password.

Enter Password

Network

BitDefender Antivirus 2010 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

End User Software License Agreement

Preface

1. Conventions Used in This Book

1.1. Typographical Conventions

1.2. Admonitions

2. Book Structure

3. Request for Comments

Installation and Removal

1. System Requirements

1.1. Minimal System Requirements

1.2. Recommended System Requirements

1.3. Supported Software

2. Preparing for Installation

3. Installing BitDefender

3.1. Registration Wizard

3.1.1. Step 1/2 - Register BitDefender Antivirus 2010

3.1.2. Step 2/2 - Create a BitDefender Account

3.2. Configuration Wizard

3.2.1. Step 1 - Select Usage Profile

3.2.2. Step 2 - Describe Computer

3.2.3. Step 3 - Select User Interface

3.2.4. Step 4 - Configure BitDefender Network

3.2.5. Step 5 - Select the Tasks to Be Run

3.2.6. Step 6 - Finish

4. Upgrade

5. Repairing or Removing BitDefender

Getting Started

6. Overview

6.1. Opening BitDefender

6.2. User Interface View Modes

6.2.1. Novice Mode

6.2.2. Intermediate Mode

6.2.3. Expert Mode

6.3. System Tray Icon

6.4. Scan Activity Bar

6.4.1. Scan Files and Folders

6.4.2. Disable/Restore Scan Activity Bar

6.5. BitDefender Manual Scan

6.6. Game Mode and Laptop Mode

6.6.1. Game Mode

Using Game Mode

Changing Game Mode Hotkey

6.6.2. Laptop Mode

6.7. Automatic Device Detection

7. Fixing Issues

7.1. Fix All Issues Wizard

7.2. Configuring Issue Tracking

8. Configuring Basic Settings

8.1. User Interface Settings

8.2. Security Settings

8.3. General Settings

9. History and Events

10. Registration and My Account

10.1. Registering BitDefender Antivirus 2010

10.2. Activating BitDefender

10.3. Purchasing License Keys

10.4. Renewing Your License

11. Wizards

11.1. Antivirus Scan Wizard

11.1.1. Step 1/3 - Scanning

11.1.2. Step 2/3 - Select Actions

11.1.3. Step 3/3 - View Results

BitDefender Could Not Solve Some Issues

BitDefender Detected Suspect Files

11.2. Custom Scan Wizard

11.2.1. Step 1/6 - Welcome Window

11.2.2. Step 2/6 - Select Target

11.2.3. Step 3/6 - Select Actions

11.2.4. Step 4/6 - Additional Settings

11.2.5. Step 5/6 - Scanning

11.2.6. Step 6/6 - View Results

11.3. Vulnerability Check Wizard

11.3.1. Step 1/6 - Select Vulnerabilities to Check

11.3.2. Step 2/6 - Checking for Vulnerabilities

11.3.3. Step 3/6 - Update Windows