Bitdefender 9 Standard User Manual
Antivirus
Antivirus
Antispyware
Antispyware
Standard
User's guide
Copyright © 2006 SOFTWIN
BitDefender 9 Standard
User's guide
SOFTWIN
Published 2006.05.19
Version 9.5
Copyright © 2006 SOFTWIN
Legal Notice
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, orbyany information storage and retrieval system, without written
permission from SOFTWIN, except for the inclusion of brief quotations in reviews. The content can not be modified
in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this
document is provided on an "as is" basis, without warranty. Although every precaution has been taken in the preparation of this document, the authors will not have any liability to any person or entity with respect to any loss or
damage caused or alleged to be caused directly or indirectly by the information contained in this work.
This book contains links to third-party Websites that are not under the control of SOFTWIN, and SOFTWIN is not
responsible for the content of any linked site. If you access a third-party website mentioned in this guide, you will do
so at your own risk. SOFTWIN provides these links only as a convenience, and the inclusion of the link does not
imply that SOFTWIN endorses or accepts any responsibility for the content of those third-party sites.
Trademarks. Trademark names may appear in this book. All registeredandunregisteredtrademarks in this document
are the sole property of their respective owners.
BitDefender 9 Standard
BitDefender 9 Standard
OK, so you're a Ph.D. Just don't touch anything.
BitDefender 9 Standard
BitDefender 9 Standard
Table of Contents
License and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
1. Conventions used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
1.1. Typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
2. The book structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
3. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Product installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1. BitDefender 9 Standard installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.1. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.2. Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.3. Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.4. Removing, repairing or modifying BitDefender features . . . . . . . . . . . . . . . . . . . . . 22
Description and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.1. Why BitDefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.2. Data Security Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.3. SOFTWIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3. BitDefender 9 Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.1. Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.2. Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4. BitDefender modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1. General module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2. Antivirus module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.3. Update module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Management console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1. System tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5.2. Scan activity bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6. General module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.1. General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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BitDefender 9 Standard
6.1.1. Virus Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6.1.2. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.2. Product registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.3. Management console settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.4. Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
6.5. About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7. Antivirus module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.1. On-access scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.1.1. Registry Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
7.1.2. Most important settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.1.3. Other settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.2.1. Immediate scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
7.2.2. Contextual scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.2.3. Drag and Drop Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.2.4. Scheduled scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7.3. Quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
7.4. Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8. Update module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.1. Automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.2. Manual update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8.2.1. Manual update with weekly.exe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8.2.2. Manual update with zip archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8.3. Update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.3.1. Update location settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
8.3.2. Automatic update options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
8.3.3. Manual update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
8.3.4. Advanced options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Best practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
9. Best practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
9.1. Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
BitDefender Rescue CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
10. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
10.1. What is KNOPPIX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
10.2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
10.3. Included software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
10.4. BitDefender Linux Security solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
10.4.1. BitDefender SMTP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
10.4.2. BitDefender Remote Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
10.4.3. BitDefender Linux Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
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BitDefender 9 Standard
11. LinuxDefender howto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
11.1. Start and stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
11.1.1. Start LinuxDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
11.1.2. Stop LinuxDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
11.2. Configure the Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
11.3. BitDefender update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
11.4. Virus scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
11.4.1. How do I access my Windows data? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
11.4.2. How do I perform an antivirus scan? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
11.5. Build an instant mail filtering toaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
11.5.1. Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
11.5.2. The email toaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
11.6. Perform a network security audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.6.1. Check for rootkits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.6.2. Nessus - the Network Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.7. Check your system's RAM health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
12. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
12.1. Support Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
12.2. On-line Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
12.2.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
12.3. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
12.3.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
12.3.2. Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
13. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
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BitDefender 9 Standard
viii
License and Warranty
License and Warranty
This License Agreement is a legal agreement between you (either an individual or a single
entity end user) and SOFTWIN for use of the SOFTWIN software product identified above,
which includes computer software and may include associated media, printed materials, and
"online" or electronic documentation ("BitDefender"), all of which are protected by U.S. and
international copyright laws and international treaty protection. By installing, copying, or
otherwise using BitDefender, you agree to be bound by the terms of this agreement. If you do
not agree to the terms of this agreement, do not install or use BitDefender; you may, however,
return it to your place of purchase for a full refund within 30 days after your purchase. Verification of your purchase may be required.
BitDefender is protected by copyright laws and international copyright treaties, as well as
other intellectual property laws and treaties. BitDefender is licensed, not sold.
GRANT OF LICENSE. SOFTWIN hereby grants you and only you the following non-exclusive
license to use BitDefender:
APPLICATION SOFTWARE. You may install and use one copy of BitDefender, or any prior
version for the same operating system, on a single computer terminal. The primary user of the
computer on which BitDefender is installed may make one additional (i.e. second) copy for
his or her exclusive use on a portable computer.
NETWORK USE. You may also store or install a copy of BitDefender on a storage device,
such as a network server, used only to install or run the BitDefender on your other computers
over an internal network; however, you must purchase and dedicate a separate license for each
separate computer terminal on which BitDefender is installed or run from the storage device.
A license for BitDefender may not be shared or used concurrently on different computers or
computer terminals. You should purchase a license pack if you require multiple licenses for
use on multiple computers or computer terminals.
LICENSE PACKS. If you purchase a License Pack and you have acquired this License
Agreement for multiple licenses of BitDefender, you may make the number of additional
copies of the computer software portion of BitDefender specified above as "Licensed copies".
You are also entitled to make a corresponding number of secondary copies for portable computer
use as specified above in the section entitled "Application Software".
TERM OF LICENSE. The license granted hereunder shall commence on the date that you install,
copy or otherwise first use BitDefender and shall continue only on the computer on which it
is initially installed.
ix
License and Warranty
UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensed to use a
product identified by SOFTWIN as being eligible for the upgrade in order to use the BitDefender. A BitDefender labeled as an upgrade replaces and/or supplements the product that
formed the basis for your eligibility for the upgrade. You may use the resulting upgraded
product only in accordance with the terms of this License Agreement. If BitDefender is an
upgrade of a component of a package of software programs that you licensed as a single product,
BitDefender may be used and transferred only as part of that single product package and may
not be separated for use on more than one computer.
COPYRIGHT. All right, title and interest in and to BitDefender and all copyright rights in and
to BitDefender (including but not limited to any images, photographs, logos, animations, video,
audio, music, text, and "applets" incorporated into BitDefender), the accompanying printed
materials, and any copies of BitDefender are owned by SOFTWIN. BitDefender is protected
by copyright laws and international treaty provisions. Therefore, you must treat BitDefender
like any other copyrighted material except that you may install BitDefender on a single computer
provided you keep the original solely for backup or archival purposes. You may not copy the
printed materials accompanying BitDefender. You must produce and include all copyright
notices in their original form for all copies created irrespective of the media or form in which
BitDefender exists. You may not sub-license, rent, sell, or lease BitDefender. You may not
reverse engineer, recompile, disassemble, create derivative works, modify, translate, or make
any attempt to discover the source code for BitDefender.
LIMITED WARRANTY. SOFTWIN warrants that the media on which BitDefender is distributed is free from defects for a period of thirty days from the date of delivery of BitDefender
to you. Your sole remedy for a breach of this warranty will be that SOFTWIN, at its option,
may replace the defective media upon receipt of the damaged media, or refund the money you
paid for BitDefender. SOFTWIN does not warrant that BitDefender will be uninterrupted or
error free or that the errors will be corrected. SOFTWIN does not warrant that BitDefender
will meet your requirements. SOFTWIN HEREBY DISCLAIMS ALL OTHER WARRANTIES
FOR BITDEFENDER, WHETHER EXPRESSED OR IMPLIED. THE ABOVE WARRANTY
IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED
OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.
DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bears all
risk to the quality and performance of BitDefender. In no event shall SOFTWIN be liable for
any damages of any kind, including, without limitation, direct or indirect damages arising out
of the use, performance, or delivery of BitDefender, even if SOFTWIN has been advised of
the existence or possibility of such damages. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
x
License and Warranty
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU. IN NO CASE SHALL SOFTWIN'S LIABILITY EXCEED THE PURCHASE PRICE
PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will
apply regardless of whether you accept or use, evaluate, or test BitDefender.
IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NOT FAULT-TOLERANT AND
IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT
REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. THIS SOFTWARE IS NOT
FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES,
OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT
LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR
INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL
INJURY OR PROPERTY DAMAGE.
GOVERNMENT RESTRICTED RIGHTS/RESTRICTED RIGHTS LEGEND. Use, duplication,
or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii)
of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or
subparagraphs (c)(1) and (2) of Commercial Computer Software-Restricted Rights clause at
48 CFR 52.227-19, as applicable. Contact SOFTWIN, at 5, F-ca de Glucoza str., 72322-Sect.2,
Bucharest, Romania, or at Tel No: 40-21-2330780 or Fax:40-21-2330763.
GENERAL. This Agreement will be governed by the laws of Romania and by the international
copyright regulations and treaties. This Agreement may only be modified by a license addendum,
which accompanies this Agreement or by a written document which has been signed, by both
you and SOFTWIN. This Agreement has been written in the English language only and is not
to be translated or interpreted in any other language. Prices, costs and fees for use of BitDefender are subject to change without prior notice to you. In the event of invalidity of any provision of this Agreement, the invalidity shall not affect the validity of the remaining portions
of this Agreement. BitDefender and BitDefender logos are trademarks of SOFTWIN. Microsoft,
Windows, Excel, Word, the Windows logo, Windows NT, Windows 2000 are registered
trademarks of Microsoft Corporation. All other trademarks are the property of their respective
owners.
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License and Warranty
xii
Preface
Preface
This guide is intended to all users who have chosen BitDefender 9 Standard as a security
solution for their personal computers. The information presented in this book is suitable not
only for computer literates, it is accessible to everyone who is able to work under Windows.
This book will describe for you BitDefender 9 Standard, the Company and the team who
built it, will guide you through the installation process, will teach you how to configure it. You
will find out how to use BitDefender 9 Standard, how to update, test and customize it. You
will learn how to get best from BitDefender.
We wish you a pleasant and useful lecture.
1. Conventions used in this book
1.1. Typographical conventions
Several text styles are used in the book for an improved readability. Their aspect and meaning
are presented in the table below.
sample syntax
http://www.bitdefender.com
<support@bitdefender.com>
“Preface” (p. xiii)
filename
option
DescriptionAppearance
Syntax samples are printed with monospaced characters.
The URL link is pointing to some external location,
on http or ftp servers.
E-mail messages are inserted in the text for contact
information.
This is an internal link, towards some location inside
the document.
File and directories are printed using monospaced
font.
All the product options are printed using strong
characters.
xiii
Preface
DescriptionAppearance
sample code listing
The code listing is printed with monospaced characters.
1.2. Admonitions
The admonitions are in-text notes, graphically marked, bringing to your attention additional
information related to the current paragraph.
Note
The note is just a short observation. Although you can omit it, the notes can provide valuable information, such as specific feature or a link to some related topic.
Important
This requires your attention and is not recommended to skip over it. Usually, it provides noncritical but significant information.
Warning
This is critical information you should treat with increased caution. Nothing bad will happen if
you follow the indications. You should read and understand it, because it describes something
extremely risky.
2. The book structure
The book consists of six parts, containing the major topics: Product installation, Description
and features, Management Console, Best practices, BitDefender Rescue CD and Getting help.
Moreover, a glossary is provided to clarify some technical terms.
Product installation. Step by step instructions for installing BitDefender on a workstation.
This is a comprehensive tutorial on installing BitDefender 9 Standard. Starting with the
prerequisites for a successfully installation, you are guided through the whole installation
process. Finally, the removing procedure is described in case you need to uninstall BitDefender.
Description and features. A short introduction to BitDefender. It explains who BitDefender
is, who SOFTWIN and Data Security Division are. BitDefender 9 Standard, its features and
the product modules are presented to you.
Management console. Description of basic administration and maintenance of BitDefender.
The chapters explain in detail all options of BitDefender 9 Standard, how to register the
product, how to scan your computer and how to perform the updates.
xiv
Preface
Best practices. Follow the steps described in here in order to ensure a computer free from
viruses&spyware.
BitDefender Rescue CD. Description of the BitDefender Rescue CD. It helps understand and
use the features offered by this bootable CD.
Getting help. Where to look and where to ask for help if something unexpected appears. It
includes a FAQ section too.
Glossary. The Glossary tries to explain some technical and uncommon terms you will find
in the pages of this document.
3. Request for Comments
We invite you to help us improve the book. We have tested and verified all of the information
to the best of our ability. Please write to tell us about any flaws you find in this book or how
you think it could be improved, to help us provide you with the best documentation possible.
Let us know by sending an e-mail to <documentation@bitdefender.com>.
xv
Preface
xvi
Product installation
Product installation
Product installation
BitDefender 9 Standard installation
Product
installation
1. BitDefender 9 Standard installation
The BitDefender 9 Standard installation section of this user guide contains the following
topics:
• System requirements
• Installation steps
• Upgrade
• Removing, repairing or modifying BitDefender features
1.1. System requirements
To ensure a proper functioning of the product, before installation, verify that the following
system requirements are met:
• Minimum Processor - Pentium MMX 200 MHz
• Minimum hard disk space - 40MB
• Minimum RAM Memory - 64MB (128MB Recommended)
• Operating system - Windows 98/NT-SP6/ME/2000/XP; Internet Explorer 5.5 (+)
01
Warning
BitDefender 9 Standard can not be installed on Windows NT 4.0 Server, Windows 2000 Server
or Windows 2003 Server. For these platforms we recommend the corporate products for file
servers, gateways and mail servers.
1.2. Installation steps
Locate the setup file and double-click it. This will launch a wizard, which will guide you
through the setup process:
Installation steps:
19
01
Product
installation
BitDefender 9 Standard installation
Installation steps
1. Click Next to continue or click Cancel if you want to quit installation.
2. Click Next to continue or click Back to return to the first step.
3. Please read the License Agreement, select I accept the terms in the License Agreement
and click Next. If you do not agree with these terms click Cancel. The installation process
will be abandoned and you will exit setup.
4. You can choose what kind of installation you want: typical, custom or complete.
• Typical - The program will be installed with the most common options. This is the re-
commended option for most users.
20
BitDefender 9 Standard installation
Product
installation
• Custom - You may choose the components you want to install. Recommended for ad-
vanced users only.
• Complete - For full installation of the product. All BitDefender modules will be installed.
If you select Typical or Complete you will skip step 5.
5. If you have selected Custom, a new window will appear containing all the BitDefender
components listed so that you may select the ones you would like to install.
If you click any component name, a short description (including the minimum space required
on the hard disk) will appear on the right side. If you click any component icon a window
will appear where you can choose to install or not the selected module.
You can select the folder where you want to install the product. The default folder is
C:\Program Files\Softwin\BitDefender 9.
If you want to select another folder, click Browse and in the window that will open, select
the folder you wish BitDefender to be installed in. Click Next.
6. Click Next.
7. You have four options selected by default:
01
• Update BitDefender - to update BitDefender at the end of the installation. Your system
must be connected to the Internet to update.
• Scan the Windows system folder - to scan the Windows system folder at the end of the
installation.
• Open readme file - to open the readme file at the end of the installation.
• Place a shortcut on the desktop - to place a shortcut to BitDefender on your desktop at
the end of the installation.
Click Install in order to begin the installation of the product.
8. Click Finish to complete the product installation. If you have accepted the default settings
for the installation path, a new folder named Softwin is created in Program Files and
it contains the subfolder BitDefender 9.
Note
You may be asked to restart your system so that the setup wizard can complete the installation
process.
21
01
1.3. Upgrade
The upgrade procedure can be done in one of the following ways:
• Install without removing the previous version - v8 to v9 only
Double-click the setup file and follow the wizard described in the “Installation steps” (p.
19) section.
• Uninstall your previous version and install the new one - for all BitDefender versions
First of all you have to remove your previously version, restart the computer and install the
new one as described in the “Installation steps” (p. 19) section.
Product
BitDefender 9 Standard installation
installation
Important
During the installation process an error message caused by the Filespy service, will
appear. Click OK to continue the installation.
Important
. After the upgrading process is over you may load them.
1.4. Removing, repairing or modifying BitDefender features
If you want to modify, repair or remove BitDefender 9 Standard, follow the path from the
Windows start menu: Start -> Programs -> BitDefender 9 -> Modify, Repair or Uninstall.
You will be requested to confirm your choice by clicking Next. A new window will appear
where you can select:
• Modify - to select new program components to add or to select currently installed components
to remove;
• Repair - to re-install all program components installed by the previous setup;
Important
Before repairing the product we recommend you to save the BitDefender settings. After the
repairing process is over you may load them.
• Remove - to remove all installed components.
22
BitDefender 9 Standard installation
Tocontinue setup, select one of the three options listed above. We recommend that you choose
Remove for a clean re-installation. After the uninstall process is over, we recommend that you
delete the Softwin folder from the Program Files.
Product
installation
01
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01
Product
installation
BitDefender 9 Standard installation
24
Description and features
Description and features
Description and features
Overview
Description and
features
2. Overview
BitDefender provides security solutions to satisfy the protection requirements of today's computing environment, delivering effective threat management for over 41 million home and
corporate users in more than 100 countries.
Designed to provide full protection for corporate network and systems, the BitDefender solution
range comprises, beside antivirus protection, antispam, personal firewall and security management solutions. BitDefender also specializes in providing assistance with designing and establishing content security policies for corporate networks.
BitDefender Professional was the third product of its kind in the world to receive ICSA certification for Windows XP and the first to be awarded for groundbreaking innovation by the
European Commission and Academies. BitDefender Antivirus is certified by all the major reviewers in the antivirus field - ICSA Labs, CheckMark, CheckVir, TÜV and Virus Bulletin.
BitDefender is headquartered in Bucharest, Romania and has offices in Tettnang, Germany,
Barcelona, Spain and Florida, US. Website: http://www.bitdefender.com
02
2.1. Why BitDefender?
Proven. Most reactive antivirus producer. BitDefender fast reactivity in case of computer
virus epidemic was confirmed beginning with the last outbreaks of CodeRed, Nimda and Sircam,
as well as Badtrans.B or other dangerous, fast-spreading malicious codes. BitDefender was
the first to provide antidotes against these codes and to make them freely available on the Internet for all affected people. Now, with the continuous expansion of the Klez virus - in various
versions immediate antivirus protection has become once more a critical need for any computer
system.
Innovative. Awarded for innovation by the European Commission and EuroCase. BitDefender has been proclaimed a winner of the European IST-Prize, awarded by the European
Commission and by representatives of 18 academies in Europe. Now in its eighth year, the
European IST Prize is a reward for groundbreaking products that represent the best of European
innovation in information technology.
Comprehensive. Covers every single point of your network, providing complete security.
BitDefender security solutions for the corporate environment satisfy the protection requirements
of today's business environment, enabling management of all complex threats that endanger a
network, from a small local area to large multi-server, multi-platform WAN's.
27
02
Description and
Overview
features
Your Ultimate Protection. The final frontier for any possible threat to your computer
system. As virus detection based on code analysis has not always offered good results, BitDe-
fender has implemented behavior based protection, providing security against newborn malware.
These are the costs that organizations want to avoid and what the security products are designed
to prevent:
• Worm attacks
• Communication loss because of infected e-mails
• E-mail breakdown
• Cleaning and recovering systems
• Lost productivity experienced by end users because systems are not available
• Hacking and unauthorized access that causes damage
Some simultaneously developments and benefits can be accomplished by using the BitDefender security suite:
• Increase network availability by stopping the spread of malicious code attacks (i.e., Nimda,
Trojan horses, DDoS).
• Protect remote users from attacks.
• Reduce administrative costs and deploys rapidly with BitDefender Enterprise management
capabilities.
• Stop the spreading of malware through e-mail, using a BitDefender e-mail protection at the
company's gateway.Temporarily or permanently block unauthorized, vulnerable, and expensive application connections.
2.2. Data Security Division
Ever since the beginning, SOFTWIN's Data Security Division approached data protection in
a specific manner, with the first intelligent update, requiring no user intervention, the first remote
antivirus management through WAP technology or the first Personal Firewall to be integrated
within an antivirus engine to provide complete response to today's complex security threats.
Born to provide full data security at all critical levels in today's business environment, Data
Security Division aims to ensure systems protection against computer viruses, to do antivirus
research, to develop new technologies for monitoring all possible ways to infect a system and,
last but not least, to educate the IT&C public on the danger of computer viruses.
BitDefender security solutions satisfy the protection requirements of today's business environment, enabling management of all complex threats that endanger a network, from a small local
area to large multi-server, multi-platform WAN's.
28
Overview
Description and
features
2.3. SOFTWIN
Bucharest-based SOFTWIN is the leading provider of complex software solutions and services
in Romania.
SOFTWIN focuses on providing software solutions and services that enable fast growing
companies to solve critical business challenges and to capitalize on new business opportunities.
SOFTWIN enables companies to focus on their core business and expand to new markets, by
outsourcing non-core activities.
SOFTWIN employs over 500 highly qualified professionals experienced in developing customized solutions and services.
Since its establishment in 1990, SOFTWIN's average annual revenue has increased by +30%.
SOFTWIN has 4 divisions, which also define the company's main business lines:
• CRM
• Business Information Solutions
• eContent Solutions
• Data Security Solutions
SOFTWIN provides services and solutions to customers worldwide. Over 90% of the company's
turnover is achieved from exports to the US and European Union.
Using cutting edge technologies, SOFTWIN successfully developed over 500 software development projects, over 3,500 content structuring projects for international partners, having over
43 million data security solutions users in 80 countries worldwide and more than 1,500,000
client calls handled annually for CRM services.
02
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02
Description and
features
Overview
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