Bitdefender 9 Antispyware User Manual

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Antispyware

User's guide

BitDefender 9 Antispyware

User's guide

SOFTWIN

Published 2005.11.02 Build 9.0.1

Legal Notice

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from SOFTWIN, except for the inclusion of brief quotations in reviews. The content can not be modified in any way.

Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this document is provided on an "as is" basis, without warranty. Although every precaution has been taken in the preparation of this document, the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.

This book contains links to third-party Websites that are not under the control of SOFTWIN, and SOFTWIN is not responsible for the content of any linked site. If you access a third-party website mentioned in this guide, you will do so at your own risk. SOFTWIN provides these links only as a convenience, and the inclusion of the link does not imply that SOFTWIN endorses or accepts any responsibility for the content of those third-party sites.

Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this document are the sole property of their respective owners.

BitDefender 9 Antispyware

OK, so you're a Ph.D. Just don't touch anything.

BitDefender 9 Antispyware

License and Warranty . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . ix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . xiii

1. Conventions used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

1.1. Typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

2. The book structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

3. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Product installation ................................................ 1

1. BitDefender 9 Antispyware installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.1. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.2. Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.3. Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.4. Removing, repairing or modifying BitDefender features . . . . . . . . . . . . . . . . . . . . . 6

Description and features .......................................... 9

2. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . 11

2.1. Why BitDefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2. Data Security Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.3. SOFTWIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3. BitDefender 9 Antispyware . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 15

3.1. Antispyware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2. Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4. BitDefender modules . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.1. General module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.2. Antispyware module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.3. Update module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Management console ............................................ 19

5. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . 21

5.1. System tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5.2. Scan activity bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6. General module . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 25

BitDefender 9 Antispyware

6.1. General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.1.1. Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6.1.2. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6.2. Product registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6.3. Management console settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6.4. Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.5. About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

7. Antispyware module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 37

7.1. On-access scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

7.1.1. Files Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

7.1.2. Dial Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

7.1.3. Script Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

7.1.4. Cookies Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

7.1.5. Registry Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

7.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

7.2.1. Immediate scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7.2.2. Contextual scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

7.2.3. Drag&Drop Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

7.2.4. Scheduled scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

7.3. System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

7.4. Quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.5. Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

8. Update module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

8.1. Automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

8.2. Update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8.2.1. Update location settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

8.2.2. Automatic update options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

8.2.3. Manual update type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

8.2.4. Interface options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Best practices .................................................... 89

9. Best practices . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

9.1. Antispyware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Getting help ...................................................... 93

10. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 95

10.1. Support department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

10.2. On-line help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

10.2.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

10.3. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

10.3.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

10.3.2. Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

BitDefender 9 Antispyware

11. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 99

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . 101

vii

BitDefender 9 Antispyware

viii

License and Warranty

This License Agreement is a legal agreement between you (either an individual or a single entity end user) and SOFTWIN for use of the SOFTWIN software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("BitDefender"), all of which are protected by U.S. and international copyright laws and international treaty protection. By installing, copying, or otherwise using BitDefender, you agree to be bound by the terms of this agreement. If you do not agree to the terms of this agreement, do not install or use BitDefender; you may, however, return it to your place of purchase for a full refund within 30 days after your purchase. Verification of your purchase may be required.

BitDefender is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. BitDefender is licensed, not sold.

GRANT OF LICENSE. SOFTWIN hereby grants you and only you the following nonexclusive license to use BitDefender:

APPLICATION SOFTWARE. You may install and use one copy of BitDefender, or any prior version for the same operating system, on a single computer terminal. The primary user of the computer on which BitDefender is installed may make one additional (i.e. second) copy for his or her exclusive use on a portable computer.

NETWORK USE. You may also store or install a copy of BitDefender on a storage device, such as a network server, used only to install or run the BitDefender on your other computers over an internal network; however, you must purchase and dedicate a separate license for each separate computer terminal on which BitDefender is installed or run from the storage device. A license for BitDefender may not be shared or used concurrently on different computers or computer terminals. You should purchase a license pack if you require multiple licenses for use on multiple computers or computer terminals.

LICENSE PACKS. If you purchase a License Pack and you have acquired this License Agreement for multiple licenses of BitDefender, you may make the number of additional copies of the computer software portion of BitDefender specified above as

License and Warranty

"Licensed copies." You are also entitled to make a corresponding number of secondary copies for portable computer use as specified above in the section entitled "Application Software".

TERM OF LICENSE. The license granted hereunder shall commence on the date that you install, copy or otherwise first use BitDefender and shall continue only on the computer on which it is initially installed.

UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensed to use a product identified by SOFTWIN as being eligible for the upgrade in order to use the BitDefender. An BitDefender labeled as an upgrade replaces and/or supplements the product that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded product only in accordance with the terms of this License Agreement. If BitDefender is an upgrade of a component of a package of software programs that you licensed as a single product, BitDefender may be used and transferred only as part of that single product package and may not be separated for use on more than one computer.

COPYRIGHT. All right, title and interest in and to BitDefender and all copyright rights in and to BitDefender (including but not limited to any images, photographs, logos, animations, video, audio, music, text, and "applets" incorporated into BitDefender), the accompanying printed materials, and any copies of BitDefender are owned by SOFTWIN. BitDefender is protected by copyright laws and international treaty provisions. Therefore, you must treat BitDefender like any other copyrighted material except that you may install BitDefender on a single computer provided you keep the original solely for backup or archival purposes. You may not copy the printed materials accompanying BitDefender. You must produce and include all copyright notices in their original form for all copies created irrespective of the media or form in which BitDefender exists. You may not sub-license, rent, sell, or lease BitDefender. You may not reverse engineer, recompile, disassemble, create derivative works, modify, translate, or make any attempt to discover the source code for BitDefender.

LIMITED WARRANTY. SOFTWIN warrants that the media on which BitDefender is distributed is free from defects for a period of thirty days from the date of delivery of BitDefender to you. Your sole remedy for a breach of this warranty will be that SOFTWIN , at its option, may replace the defective media upon receipt of the damaged media, or refund the money you paid for BitDefender. SOFTWIN does not warrant that BitDefender will be uninterrupted or error free or that the errors will be corrected. SOFTWIN does not warrant that BitDefender will meet your requirements. SOFTWIN HEREBY DISCLAIMS ALL OTHER WARRANTIES FOR BITDEFENDER, WHETHER EXPRESSED OR IMPLIED. THE ABOVE WARRANTY IS EXCLUSIVE AND

License and Warranty

IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bears all risk to the quality and performance of BitDefender. In no event shall SOFTWIN be liable for any damages of any kind, including, without limitation, direct or indirect damages arising out of the use, performance, or delivery of BitDefender, even if SOFTWIN has been advised of the existence or possibility of such damages. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL SOFTWIN'S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will apply regardless of whether you accept or use, evaluate, or test BitDefender.

IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NOT FAULT-TOLERANT AND IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. THIS SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES, OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFESUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL INJURY OR PROPERTY DAMAGE.

GOVERNMENT RESTRICTED RIGHTS/RESTRICTED RIGHTS LEGEND. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS

252.227-7013 or subparagraphs (c)(1) and (2) of Commercial Computer SoftwareRestricted Rights clause at 48 CFR 52.227-19, as applicable. Contact SOFTWIN, at 5, F-ca de Glucoza str., 72322-Sect.2, Bucharest, Romania, or at Tel No: 40-212330780 or Fax:40-21-2330763.

GENERAL. This Agreement will be governed by the laws of Romania and by the international copyright regulations and treaties. This Agreement may only be modified by a license addendum, which accompanies this Agreement or by a written document which has been signed, by both you and SOFTWIN. This Agreement has been written in the English language only and is not to be translated or interpreted in any other language. Prices, costs and fees for use of BitDefender are subject to change without

License and Warranty

prior notice to you. In the event of invalidity of any provision of this Agreement, the invalidity shall not affect the validity of the remaining portions of this Agreement. BitDefender and BitDefender logos are trademarks of SOFTWIN. Microsoft, Windows, Excel, Word, the Windows logo, Windows NT, Windows 2000 are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.

xii

Preface

This guide is intended to all users who have chosen BitDefender 9 Antispyware as a security solution for their personal computers. The information presented in this book is suitable not only for computer literates, it is accessible to everyone who is able to work under Windows.

This book will describe for you BitDefender 9 Antispyware, the Company and the team who built it, will guide you through the installation process, will teach you how to configure it. You will find out how to use BitDefender 9 Antispyware, how to update, test and customize it. You will learn how to get best from BitDefender.

We wish you a pleasant and useful lecture.

1. Conventions used in this book

1.1. Typographical conventions

Several text styles are used in the book for an improved readability. Their aspect and meaning are presented in the table below.

DescriptionAppearance

sample syntax

http://www.bitdefender.com

<support@bitdefender.com>

Syntax samples are printed with monospaced characters.

The URL links is pointing to some external location, on http or ftp servers.

E-mail messages are inserted in the text for contact information.

xiii

Preface

DescriptionAppearance

“Preface” (p. xiii)

filename

option

sample code listing

This is an internal link, towards some location inside the document.

File and directories are printed using monospaced font.

All the product options are printed using strong characters.

The code listing is printed with monospaced characters.

1.2. Admonitions

The admonitions are in-text notes, graphically marked, bringing to your attention additional information related to the current paragraph.

Note

The note is just a short observation. Although you can omit it, the notes can provide valuable information, such as specific feature or a link to some related topic.

Important

This requires your attention and is not recommended to skip over it. Usually, it provides non-critical but significant information.

Warning

This is critical information you should treat with increased caution. Nothing bad will happen if you follow the indications. You should read and understand it, because it describes something extremely risky.

2. The book structure

The book consists of five parts, containing the major topics: Description and features, Installation, Management Console, Getting help and Best practices. Moreover, a glossary is provided to clarify some technical terms.

xiv

Preface

Description and features. A short introduction to BitDefender. It explains who BitDefender is, who SOFTWIN and Data Security Division are. BitDefender 9 Antispy-

ware, its features and the product modules are presented to you.

Installation. Step by step instructions for installing BitDefender on a workstation.

This is a comprehensive tutorial on installing BitDefender 9 Antispyware. Starting with the prerequisites for a successfully installation, you are guided through the whole installation process. Finally, the removing procedure is described in case you need to uninstall BitDefender.

Management console. Description of basic administration and maintenance of BitDefender. The chapters explain in detail all options of BitDefender 9 Antispyware, how to register the product, how to scan your computer and how to perform the updates.

Getting help. Where to look and where to ask for help if something goes unexpected appears. It includes a FAQ section too.

Best practices. Follow the steps described in here in order to ensure a computer free from viruses.

Glossary. The Glossary tries to explain some technical and uncommon terms you will find in the pages of this document.

3. Request for Comments

We invite you to help us improve the book. We have tested and verified all of the information to the best of our ability. Please write to tell us about any flaws you find in this book or how you think it could be improved, to help us provide you with the best documentation possible.

Let us know by sending an e-mail to <documentation@bitdefender.com>.

Preface

xvi

Product installation

BitDefender 9 Antispyware installation

Product installation

1. BitDefender 9 Antispyware installation

The BitDefender 9 Antispyware installation section of this user guide contains the following topics:

• System requirements

• Installation steps

• Upgrade

• Removing, repairing or modifying BitDefender features

1.1. System requirements

To ensure a proper functioning of the product, before installation, verify that the following system requirements are met:

• Minimum Processor - Pentium MMX 200 MHz

• Minimum hard disk space - 40MB

• Minimum RAM Memory - 64MB (128MB Recommended)

• Operating system - Windows 98/ME/2000/XP; Internet Explorer 5.5 (+)

1.2. Installation steps

Locate the setup file and double-click it. This will launch a wizard, which will guide you through the setup process:

Installation steps:

Product

installation

BitDefender 9 Antispyware installation

Installation steps

1. Click Next to continue or click Cancel if you want to quit installation.

2. Please read the License Agreement, select I accept the terms in the License Agreement and click Next. If you do not agree with these terms click Cancel. The installation process will be abandoned and you will exit setup.

3. You can choose what kind of installation you want: typical, custom or complete.

• Typical - The program will be installed with the most common options. This

is the recommended option for most users.

• Custom - You may choose the components you want to install. Recommen-

ded for advanced users only.

BitDefender 9 Antispyware installation

• Complete - For full installation of the product. All BitDefender modules will

be installed.

If you select Typical or Complete you will skip step 5

4. If you have selected Custom, a new window will appear containing all the BitDefender components listed so that you may select the ones you would like to install.

If you click any component name, a short description (including the minimum space required on the hard disk) will appear on the right side. If you click any component icon a window will appear where you can choose to install or not the selected module.

You can select the folder where you want to install the product. The default folder is C:\Program Files\Softwin\BitDefender 9.

If you want to select another folder, click Browse and in the window that will open, select the folder you wish BitDefender to be installed in. Click Next.

5. Click Next.

Product installation

6. You have four options selected by default:

• Update BitDefender - to update BitDefender at the end of the installation.

Your system must be connected to the Internet to update.

• Open readme file - to open the readme file at the end of the installation.

• Place a shortcut on the desktop - to place a shortcut to BitDefender on your

desktop at the end of the installation.

Click Install in order to begin the installation of the product.

7. Click Finish to complete the product installation. If you have accepted the default settings for the installation path, a new folder named Softwin is created in Pro-

gram Files and it contains the subfolder BitDefender 9.

Note

You may be asked to restart your system so that the setup wizard can complete the installation process.

Product

installation

BitDefender 9 Antispyware installation

1.3. Upgrade

The upgrade procedure can be done in one of the following ways:

• Install without removing the previous version - v8 to v9 only

Double-click the setup file and follow the wizard described in the “Installation

steps” (p. 3) section.

Important

During the installation process an error message caused by the Filespy service, will appear. Click OK to continue the installation.

• Uninstall your previous version and install the new one - for all BitDefender versions

First of all you have to remove your previously version, restart the computer and install the new one as described in the “Installation steps” (p. 3) section.

Important

If you upgrade from v8 to v9 we recommend you to save BitDefender settings. After the upgrading process is over you may load them.

1.4. Removing, repairing or modifying BitDefender features

If you want to modify, repair or remove BitDefender 9 Antispyware, follow the path from the Windows start menu: Start -> Programs -> BitDefender 9 -> Modify, Repair or Uninstall.

You will be requested to confirm your choice by clicking Next. A new window will appear where you can select:

• Modify - to select new program components to add or to select currently installed

components to remove;

• Repair - to re-install all program components installed by the previous setup;

BitDefender 9 Antispyware installation

Important

Before repairing the product we recommend you to save the BitDefender settings. After the repairing process is over you may load them.

• Remove - to remove all installed components.

To continue setup, select one of the three options listed above. We recommend that you choose Remove for a clean re-installation. After the uninstall process is over, we recommend that you delete the Softwin folder from the Program Files.

Product installation

Product

installation

BitDefender 9 Antispyware installation

Description and features

Overview

Description and features

2. Overview

BitDefender provides security solutions to satisfy the protection requirements of today's computing environment, delivering effective threat management for over 41 million home and corporate users in more than 100 countries.

Designed to provide full protection for corporate network and systems, the BitDefender solution range comprises, beside antivirus protection, antispam, personal firewall and security management solutions. BitDefender also specializes in providing assistance with designing and establishing content security policies for corporate networks.

BitDefender Professional was the third product of its kind in the world to receive ICSA certification for Windows XP and the first to be awarded for groundbreaking innovation by the European Commission and Academies. BitDefender Antivirus is certified by all the major reviewers in the antivirus field - ICSA Labs, CheckMark, CheckVir, TÜV and Virus Bulletin.

BitDefender is headquartered in Bucharest, Romania and has offices in Tettnang, Germany, Barcelona, Spain and Florida, US. Website: http://www.bitdefender.com

2.1. Why BitDefender?

Proven. Most reactive antivirus producer. BitDefender fast reactivity in case of computer virus epidemic was confirmed beginning with the last outbreaks of CodeRed, Nimda and Sircam, as well as Badtrans.B or other dangerous, fast-spreading malicious codes. BitDefender was the first to provide antidotes against these codes and to make them freely available on the Internet for all affected people. Now, with the continuous expansion of the Klez virus - in various versions immediate antivirus protection has become once more a critical need for any computer system.

Innovative. Awarded for innovation by the European Commission and EuroCase.

BitDefender has been proclaimed a winner of the European IST-Prize, awarded by the European Commission and by representatives of 18 academies in Europe. Now

Description

in its eighth year, the European IST Prize is a reward for groundbreaking products that represent the best of European innovation in information technology.

Comprehensive. Covers every single point of your network, providing complete security. BitDefender security solutions for the corporate environment satisfy the

protection requirements of today's business environment, enabling management of all complex threats that endanger a network, from a small local area to large multiserver, multi-platform WAN's.

Your Ultimate Protection. The final frontier for any possible threat to your computer system. As virus detection based on code analysis has not always offered good

results, BitDefender has implemented behavior based protection, providing security against born-new malware.

These are the costs that organizations want to avoid and what the security products are designed to prevent:

• Worm attacks

• Communication loss because of infected e-mails

• E-mail breakdown

• Cleaning and recovering systems

• Lost productivity experienced by end users because systems are not available

• Hacking, and unauthorized access that causes damage

and features

Overview

Some simultaneously developments and benefits can be accomplished by using the BitDefender security suite:

• Increase network availability by stopping the spread of malicious code attacks

(i.e., Nimda, Trojan horses, DDoS).

• Protect remote users from attacks.

• Reduce administrative costs and deploys rapidly with BitDefender Enterprise

management capabilities.

• Stop the spreading of malware through e-mail, using a BitDefender e-mail protec-

tion at the company's gateway.Temporarily or permanently block unauthorized, vulnerable, and expensive application connections.

Overview

Description and features

2.2. Data Security Division

Ever since the beginning, SOFTWIN's Data Security Division approached data protection in a specific manner, with the first intelligent update, requiring no user intervention, the first remote antivirus management through WAP technology or the first Personal Firewall to be integrated within an antivirus engine to provide complete response to today's complex security threats.

Born to provide full data security at all critical levels in today's business environment, Data Security Division aims to ensure systems protection against computer viruses, to do antivirus research, to develop new technologies for monitoring all possible ways to infect a system and, last but not least, to educate the IT&C public on the danger of computer viruses.

BitDefender security solutions satisfy the protection requirements of today's business environment, enabling management of all complex threats that endanger a network, from a small local area to large multi-server, multi-platform WAN's.

2.3. SOFTWIN

Bucharest-based SOFTWIN is the leading provider of complex software solutions and services in Romania.

SOFTWIN focuses on providing software solutions and services that enable fast growing companies to solve critical business challenges and to capitalize on new business opportunities.

SOFTWIN enables companies to focus on their core business and expand to new markets, by outsourcing non-core activities.

SOFTWIN employs over 500 highly qualified professionals experienced in developing customized solutions and services.

Since its establishment in 1990, SOFTWIN's average annual revenue has increased by +30%.

SOFTWIN has 4 divisions, which also define the company's main business lines:

• CRM

Description

• Business Information Solutions

• eContent Solutions

• Data Security Solutions

SOFTWIN provides services and solutions to customers worldwide. Over 90% of the company's turnover is achieved from exports to the US and European Union.

Using cutting edge technologies, SOFTWIN successfully developed over 500 software development projects, over 3,500 content structuring projects for international partners, having over 43 million data security solutions users in 80 countries worldwide and more than 1,500,000 client calls handled annually for CRM services.

and features

Overview

BitDefender 9 Antispyware

Description and features

3. BitDefender 9 Antispyware

3.1. Antispyware

Monitor and prevent potential spyware threats in real-time, before they can damage your system. By making use off a comprehensive database of spyware signatures, your computer will remain spyware-free.

Real-Time Antispyware. BitDefender monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software. Known spyware threats are also blocked in real-time.

Spyware scanning and cleaning. BitDefender can scan your system, or part of it, for known spyware threats. The scan uses a constantly updated spyware signature database.

Active Content Control. Proactively blocks any potentially malicious application such as: ActiveX, Java Applets or Java Scripts type codes.

Dial Control. A configurable anti-dialer prevents malicious applications from running up a huge telephone bill at your expense.

Cookie Control. The firewall filters incoming and outgoing cookie type files, keeping your identity and preferences confidential when you're browsing the Internet.

3.2. Other Features

Hourly Updates. Your copy of BitDefender will be updated 24 times a day over the Internet, directly or through a Proxy Server. The product is able to repair itself if necessary, by downloading the damaged or missing files from BitDefender servers. BitDefender license owners benefit from free virus definition updates and free product upgrades.

Description

24/7 Support. Offered online by qualified support representatives and an online database with answers to Frequently Asked Questions..

Rescue Disk. BitDefender 9 Antispyware is delivered on a bootable CD (based on LinuxDefender), which can be used to disinfect a system without booting it.

and features

BitDefender 9 Antispyware

BitDefender modules

Description and features

4. BitDefender modules

BitDefender 9 Antispyware contains the modules: General, Antispyware and Update.

4.1. General module

BitDefender comes fully configured for maximum security.

Essential status information about all the BitDefender modules is displayed in the

General module. Here you can register your product and you can set the overall be-

havior of BitDefender.

4.2. Antispyware module

BitDefender monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software. Known spyware threats are also blocked in real-time. It is effective in blocking Trojan horses and other tools installed by hackers, who try to compromise your privacy and send your personal information, like credit card numbers, from your computer to the hacker.

BitDefender can also scan your system, or part of it, for known spyware threats. The scan uses a constantly updated spyware signature database.

4.3. Update module

New spywares are found and identified every day. This is why it is very important to keep BitDefender up to date with the latest spyware signatures. By default, BitDefender automatically checks for updates every hour.

Description

Updates come in the following ways:

• Updates for the antispyware engines - new spyware signatures will be added to

the database. This update type is also known as Antispyware Update.

• Product upgrades - when a new product version is released, new features and

scan techniques are introduced to the effect of improving the product's performance. This update type is also known as Product Update.

Moreover, from the user's intervention viewpoint, we may take into account:

• Automatic update - the antivirus automatically contacts the BitDefender server

in order to check if an update was released. If so, BitDefender is updated automatically. The automatic update can also be done anytime you want by clicking Update now from the Update module.

and features

BitDefender modules

Management console

Overview

Management console

5. Overview

BitDefender 9 Antispyware was designed with a centralized management console, which allows the configuration of the protection options for all BitDefender modules. In other words, it is enough to open the management console in order to have access to all modules: Antispyware and Update.

To access the management console, use the Windows Start menu, by following the path Start -> Programs -> BitDefender 9 -> BitDefender 9 Antispyware or quicker, double click the BitDefender icon from the system tray.

Management console

On the left side of the management console you can see the module selector:

Management

• General - in this section you can see a summary of all the BitDefender main set-

tings, product details and contact information. Here you can also register the product.

• Antispyware - in this section you can configure the Antispyware module.

• Update - in this section you can configure the Update module.

On the right side of the management console you can see information regarding the section you are into. The More Help option, placed at the right bottom, opens the Help file.

console

Overview

5.1. System tray

When the console is minimized, an icon will appear in the system tray:

If you double-click this icon, the management console will open.

System tray

Also, by right-clicking it, a contextual menu containing the following options, will appear.

Contextual menu

• Show - opens the management console.

• Close - minimizes the management console to system tray.

• Options - opens the Settings section of the management console.

• Help - opens the help file.

• Update now - performs an immediate update.

Overview

• Exit - shuts down the application. By selecting this option, the icon from the

system tray will disappear and in order to access the management console, you will have to launch it again from the Windows Start menu.

Note

• The icon will turn into black, if you disable one or more of the BitDefender

modules. This way you will know if some modules are disabled without opening the management console.

• The icon will blink when an update is available.

Management console

5.2. Scan activity bar

The Scan activity bar is a graphic visualization of the scanning activity on your system

The green bars (the File Zone) show the number of scanned files per second, on a scale from 0 to 50.

Activity bar

Note

The Scan activity bar will notify you when the Spyware Shield is disabled with a red cross over the corresponding area (File Zone). This way you will know if you are protected without opening the management console.

When you no longer want to see the graphic visualization, just right-click it and select Hide.

Note

To completely hide this window, clear Show Scan Activity Bar option (from the General module, Settings section).

Management

console

Overview

General module

Management console

6. General module

The General section of this user guide contains the following topics:

• General information

• Product registration

• Management console settings

• Events

• About

Note

For more details regarding the General module check the description of the “General

module” (p. 17).

6.1. General information

To access this section click Status tab from the General module.

Management

console

General module

General information

In this section you can review information regarding the product status.

To enable/disable the main BitDefender features select/clear the check boxes corresponding to them.

Warning

Items marked in red require your immediate attention.

6.1.1. Firewall

The Antispyware monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software. The figures shown represent the scanned objects during this session.

General module

Note

To be protected against Spyware keep the Antispyware enabled.

Management console

6.1.2. Automatic Update

New spywares are found and identified every day. This is why it is very important to keep BitDefender up to date with the latest spyware signatures. It displays the date of the last update.

Note

To protect your critical data, BitDefender can perform automatic updates. Keep the Automatic update option enabled.

6.2. Product registration

To access this section click Register tab from the General module.

Management

console

General module

Product registration

This section contains information about the status of your BitDefender license. Here you can register the product and you can see the expiring date.

The product is delivered with a trial registration key valid for thirty days. At the end of the trial period, if you want to purchase the product you have to provide a new license key. Click Buy now to get a new License Key from the BitDefender online store.

Click Online registration to activate your BitDefender product in order to benefit from free BitDefender technical support and other services.

To modify the default license key click Enter new key. The following window will open:

General module

Type in the license key in the Serial field. Click Register to finish the registration process.

If you mistype the license key you will be prompted to re-enter it.

Enter registration key

If you type in a valid license key a success message box appears.

In the Registration section now, you can see the expiring date of the new license key.

Management console

6.3. Management console settings

To access this section click Settings tab from the General module.

Management

console

General module

Management console settings

Here you can set the overall behavior of BitDefender. By default, BitDefender is loaded at Windows startup and then runs minimized in the taskbar.

The following options are available:

• Enable password protection - enables setting a password in order to protect the

BitDefender Management Console configuration;

Note

If you are not the only person using this computer, it is recommended that you protect your BitDefender settings with a password.

If you select this option, the next window will appear:

General module

Type in the password in the Password field, retype it in the Retype password field and click OK.

Enter password

From now on, if you want to change the BitDefender configuration options, you will be asked to introduce the password.

Important

If you forgot the password you will have to repair the product in order to modify the BitDefender configuration.

• Load BitDefender when Windows starts - automatically launches BitDefender at

system startup.

Management console

Note

We recommend you to keep this option selected.

• Start minimized - minimizes the BitDefender management console after it has

been loaded at system startup. Only the BitDefender Icon will appear in the system tray.

• Receive security notifications - receives from time to time security notifications

regarding virus outbreaks, sent by the BitDefender server.

• Send virus reports - sends to the BitDefender Labs reports regarding viruses

identified in your computer. It helps us keep track of virus-outbreaks.

The reports will contain no confidential data, such as your name, IP address or others, and will not be used for commercial purposes. The information supplied will contain only the virus name and will be used solely to create statistic reports.

• Show on-screen notes - shows pop-up windows regarding the product status.

Management

• Enable multiuser support - allows other users that may be using this computer to

have their own settings for BitDefender.

• Enable activity bar - enables/disables the “ Scan activity bar ” (p. 23).

• Choose skin - allows you to select the color of the management console. The

skin represents the background image on the interface. In order to select a different skin, click the corresponding color.

Use the Save All Settings / Load All Settings buttons to save / load the settings you have made for BitDefender to a desired location. This way you can use the same settings after you reinstall or repair your BitDefender product.

Click Apply to save the changes. If you click Default you will load the default settings.

console

Note

This option can only be enabled or disabled by users with administrator rights on the local machine.

General module

6.4. Events

To access this section click Events tab from the General module.

General module

Management console

Events

In this section all the events generated by BitDefender are displayed.

There are 3 types of events: Information, Warning and Critical.

Examples of events:

• Information - when an e-mail was scanned;

• Warning - when a suspected file was detected;

• Critical - when an infected file was detected.

For each event the following information are offered: the date and the time when the event occurred, a small description and its source (Antivirus or Update). Doubleclick an event to see its properties.

You can filter these events in 2 ways (by type or by source):

• Click Filter to select what types of event to display;

• Select the event source from the drop-down men.;

Management

If the management console is open at the Events section and at the same time an event occurs you must click Refresh to see that event.

To delete all the events from the list click Clear log.

console

General module

6.5. About

To access this section click About tab in the General module.

In this section you can find the contact information and the product details.

General information

BitDefender provides security solutions to satisfy the protection requirements of today's computing environment, delivering effective threat management for over 41million home and corporate users in more than 100 countries.

General module

BitDefender is certified by all the major independent reviewers - ICSA Labs, CheckMark and Virus Bulletin, and is the only security product to have received an IST Prize.

Management console

Management

console

General module

Antispyware module

Management console

7. Antispyware module

The Antispyware section of this user guide contains the following topics:

• On-access scanning

• On-demand scanning

• Scheduled scanning

• System Information

• Quarantine

• Report

Note

For more details regarding the Antispyware module check the description of the

“Antispyware module” (p. 17).

7.1. On-access scanning

To access this section click Shield tab from the Antispyware module.

Management

console

Antispyware module

Spyware Shield

In this section you can configure the Spyware Shield and you can view information regarding its activity.

Note

To prevent spyware from infecting your computer keep the Spyware Shield enabled.

In the bottom side of the section you can see the Spyware Shield statistics.

Select Show warning when a spyware is found to be noticed through an alert window when a spyware is found. For an infected file the alert window will contain the name of the spyware, the path to it, the action taken by BitDefender and a link to the BitDefender site where you can find more information about it.

Antispyware module

In case a suspicious file is detected you can launch a wizard from the alert window that will help you to send that file to the BitDefender Lab for further analysis. You can type in your e-mail address to receive information regarding this report.

The Spyware Shield protects your computer against spywares through 5 important protection controls.

• Files Control

• Dial Control

• Script Control

• Cookies Control

• Registry Control

Management console

7.1.1. Files Control

Click Advanced >>>corresponding to Files Control to configure this protection.

Click the box with "+" to open an option or the box with "-" to close an option.

You can observe that some scan options, although the "+" sign appears, cannot be opened. The reason is that these options weren't selected yet. You will observe that if you select them, they can be opened.

Files Control

• Scan accessed files and P2P transfers options - scans the accessed files and the

communications through Instant Messaging Software applications (ICQ, NetMeeting, Yahoo Messenger, MSN Messenger). Further on, select the type of the files you want to be scanned.

The following options are available:

Management

console

Scan all files

Scan program files only

Scan user defined extensions

Exclude extensions from scan

Scan inside archives

Antispyware module

DescriptionOption

All the accessed files will be scanned, regardless their type.

Only the program files will be scanned. This means only the files with the following extensions: .exe;

.bat; .com; .dll; .ocx; .scr; .bin; .dat; .386; .vxd; .sys; .wdm; .cla; .class; .ovl; .ole; .exe; .hlp; .doc; .dot; .xls; .ppt; .wbk; .wiz; .pot; .ppa; .xla; .xlt; .vbs; .vbe; .mdb; .rtf; .htm; .hta; .html; .xml; .xtp; .php; .asp; .js; .shs; .chm; .lnk; .pif; .prc; .url; .smm; .pdf; .msi; .ini; .csc; .cmd; .bas; .eml

and .nws. Only the files with the extensions specified by the

user will be scanned. These extensions must be separated by ";".

The files with the extensions specified by the user will NOT be scanned. These extensions must be separated by ";".

The accessed archives will be scanned. With this option on, the computer will slow down.

All packed files will be scanned.Scan packed files

• Scan floppy drive on access - scans the floppy drive, when it is accessed.

• Action to take when an infected file is found - select from the drop-down menu

the first action to take on infected files. BitDefender allows selecting two actions in case an infected file is found.

You can select one of the following actions:

DescriptionAction

Deny access and continue

In case an infected file is detected, the access to this will be denied.

Disinfects the infected file.Clean file

Antispyware module

DescriptionAction

Delete file

• Second action to take when first fails - select from the drop-down menu the

second action to take on infected files, in case the first action fails.

You can select one of the following actions:

Deny access and continue

Delete file

Deletes the infected files immediately, without any warning.

Move the infected files into the quarantine.Move file to quarantine

DescriptionAction

In case an infected file is detected, the access to this will be denied.

Deletes the infected files immediately, without any warning.

Move the infected files into the quarantine.Move file to quarantine

Management console

The same actions as for infected files are available for suspected ones.

• Do not scan files greater than - type in the maximum size of the files to be

scanned. If the size is 0 Kb, all files will be scanned

• Exclude path from scan - click "+" corresponding to this option in order to specify

a folder that will be excluded from scanning. The consequence of this will be that the option will expand and a new option, New item, will appear. Click the corresponding checkbox of the new item and from the exploring window select the folder you want to be excluded from scanning

7.1.2. Dial Control

Click Advanced >>>corresponding to Dial Control to configure this protection.

Management

Dial Control

The dialers are applications that use computer's modems in order to dial different phone numbers. Usually, the dialers are used to access various locations by dialing a high-cost phone numbers.

console

Antispyware module

With Dial Control you will be in charge of which connections to different phone numbers you permit or block. This function monitors all dialers attempting to access a computer modem, immediately warning the user and prompting him to choose whether to block or allow such operations:

Antispyware module

You can see the name of the application and the phone number.

Check Remember this answer option and click Yes or No and a rule will be created, applied and listed in the rules table. You will no longer be notified when the application tries to dial the same phone number.

Dial Control alert

Every rule that has been remembered can be accessed in the Dial section for further fine-tuning.

Important

Management console

The rules are listed in order of their priority starting from the top, meaning the first rule has the highest priority. Drag&drop rules in order to change their priority.

To delete a rule, just select it and click Delete. To modify a rule’s attribute just double click its field. To temporarily deactivate a rule without deleting it, clear the corresponding checkbox.

The rules can be input automatically (through the alert window) or manually (click New rule and choose the parameters for the rule). The configuration wizard will appear.

Configuration wizard

The configuration wizard is a 2 steps procedure.

Management

Step 1/2 - Select application and action

Select application and action

You can set the parameters:

• Application - select the application for the rule. You can choose only one applic-

ation (click Select file, then Browse and select the application) or all the applications (just click Any).

console

Antispyware module

• Action - select the action of the rule.

DescriptionAction

The action will be permitted.Permit The action will be denied.Deny

Click Next.

Antispyware module

Step 2/2 - Select the phone numbers

Select the phone numbers

Click Specify phone numbers, type in the phone number for which the rule will be applied and click Add.

Note

You can use wild cards in your list of banned phone number; e.g.: 1900* means all numbers beginning with 1900 will be blocked.

Management console

Check Any if you want this rule to apply for any phone number. To delete a phone number select it and click Remove.

Note

You can also create a rule that permits a certain program to dial only certain numbers (such as that of your Internet Service Provider or your fax news service).

Click Finish.

Click Apply to save the changes.

7.1.3. Script Control

Click Advanced >>>corresponding to Script Control to configure this protection.

Management

Script Control

Scripts and other codes such as ActiveX controls and Java applets, which are used

to create interactive web pages, can be programmed to have harmful effects. ActiveX elements, for example, can gain total access to your data and they can read data from your computer, delete information, capture passwords and intercept messages while you're online. You should only accept active content from sites you fully know and trust.

console

Antispyware module

BitDefender lets you choose to run these elements or to block their execution.

With Script Control you will be in charge of which websites you trust and which you don't. BitDefender will ask you for permission whenever a website tries to activate a script or other active content:

Antispyware module

You can see the name of the resource.

Check Remember this answer option and click Yes or No and a rule will be created, applied and listed in the rules table. You will no longer be notified when the same site tries to send you active content.

Script Control alert

Every rule that has been remembered can be accessed in the Script section for further fine-tuning.

Important

Management console

The rules are listed in order of their priority starting from the top, meaning the first rule has the highest priority. Drag&drop rules in order to change their priority.

To delete a rule, just select it and click Delete. To modify a rule’s attribute just double click its field. To temporarily deactivate a rule without deleting it, clear the corresponding checkbox.

The rules can be input automatically (through the alert window) or manually (click New rule and choose the parameters for the rule). The configuration wizard will appear.

Configuration wizard

The configuration wizard is a 1 step procedure.

Management

Step 1/1 - Select address and action

Select address and action

You can set the parameters:

• Domain address - type in the domain on which the rule should apply.

• Action - select the action of the rule.

console

Antispyware module

DescriptionAction

The scripts on that domain will execute.Permit The scripts on that domain will not execute.Deny

Click Finish.

Click Apply to save the changes.

7.1.4. Cookies Control

Click Advanced >>>corresponding to Cookies Control to configure this protection.

Antispyware module

Script Control

Cookies are a very common occurrence on the Internet. They are small files stored

on your computer. Websites create these cookies in order to keep track of specific information about you.

Management console

Cookies are generally made to make your life easier. For example they can help the website remember your name and preferences, so that you don't have to enter them on every visit.

But cookies can also be used to compromise your privacy, by tracking your surfing patterns.

This is where Cookie Control helps. When enabled, Cookie Control will ask for your permission whenever a new website tries to set a cookie:

Management

Cookie Control alert

This will help you to choose which websites you trust and which you don't.

console

Note

Because of the great number of cookies used on the Internet today, Cookie Control can be quite bothersome to begin with. At first, it will ask a lot of questions about sites trying to place cookies on your computer. As soon as you add your regular sites to the rule-list, surfing will become as easy as before.

Antispyware module

You can see the name of the application that is trying to send the cookie file.

Check Remember this answer option and click Yes or No and a rule will be created, applied and listed in the rules table. You will no longer be notified the next time when you connect to the same site.

Every rule that has been remembered can be accessed in the Cookies Control section for further fine-tuning.

Important

The rules are listed in order of their priority starting from the top, meaning the first rule has the highest priority. Drag&drop rules in order to change their priority.

To delete a rule, just select it and click Delete. To modify a rule’s attribute just double click its field. To temporarily deactivate a rule without deleting it, clear the corresponding checkbox.

The rules can be input automatically (through the alert window) or manually (click New rule and choose the parameters for the rule). The configuration wizard will appear.

Antispyware module

Configuration wizard

The configuration wizard is a 1 step procedure.

Step 1/1 - Select address, action and direction

Select address, action and direction

You can set the parameters:

Management console

• Domain address - type in the domain on which the rule should apply.

• Action - select the action of the rule.

DescriptionAction

The cookies on that domain will execute.Permit The cookies on that domain will not execute.Deny

• Direction - select the traffic direction.

DescriptionType

Outgoing

The rule applies only for the cookies that are sent out back to the connected site.

Management

Incoming

Click Finish.

Click Apply to save the changes.

console

Note

You can accept cookies but never return them by setting the action to Deny and the direction to Outgoing.

DescriptionType

The rule applies only for the cookies that are received from the connected site.

The rule applies in both directions.Both

Antispyware module

7.1.5. Registry Control

A very important part of the Windows operating system is called the Registry. This is where Windows keeps its settings, installed programs, user information and so on.

The Registry is also used to define which programs should be launched automatically when Windows is started. Viruses often use this in order to be automatically launched when the user restarts his computer.

Registry Control keeps an eye on the Windows Registry - this is again useful for detecting Trojan horses. It will alert you whenever a program will try to modify a registry entry in order to be executed at Windows start-up.

Antispyware module

You can deny this modification by clicking No or you can allow it by clicking Yes.

If you want BitDefender to remember your answer you must select the checkbox: Remember this an- swer.

Registry Alert

Note

Your answers will be the basis of the rule-list.

If you want to see the registry entries list, click Advanced >>>corresponding to Registry Control.

Management console

Registry access control

For each application a small expandable menu will be created; it contains all the modifications to the registry.

To delete a registry entry, just select it and click Delete. To temporarily deactivate a registry entry without deleting it, clear the checkbox corresponding to it.

Management

console

Note

BitDefender will usually alert you when you install new programs that need to run after the next startup of your computer. In most cases, these programs are legitimate and can be trusted

Antispyware module

7.2. On-demand scanning

To access this section click Scan tab from the Antispyware module.

Scan

In this section you can configure BitDefender to scan your computer.

The main objective for BitDefender is to keep your computer clean of spywares. This is first and foremost done by keeping new spywares out of your computer and by scanning your e-mail messages and any new files downloaded or copied to your system.

Antispyware module

There is a risk that a spyware is already lodged in your system, before you even install BitDefender. This is why it's a very good idea to scan your computer for resident spywares after you've installed BitDefender. And it's definitely a good idea to frequently scan your computer for spywares.

BitDefender allows four types of on demand scan:

• Immediate scanning - there are a few steps to follow in order to scan your com-

puter for spywares;

• Contextual scanning - right-click on a file or a folder and select BitDefender Anti-

virus v9;

• Drag& Drop scanning - drag and drop a file or a folder over the Scan Activity Bar;

• Scheduled scanning - you can program BitDefender to scan your system for

spywares periodically.

Management console

7.2.1. Immediate scanning

To scan your computer for viruses, please follow the next steps:

Step 1/5 - Close all open programs

In order for BitDefender to make a complete scanning, you need to shut down all open programs. Especially your email-client (i.e. Outlook, Outlook Express or Eudora) is important to shut down.

Step 2/5 - Make sure that BitDefender knows the latest spywares

Before you let BitDefender scan your computer you should make sure that BitDefender is up to date with its spyware signatures, since new spywares are found and identified every day. You can verify when the last update was made in the upper side of the

Update module.

Management

console

Antispyware module

Step 3/5 - Choose scan targets

In the management console, enter the Antivirus module and click Scan tab. By default, the section contains an image of the system’s partition structure. Besides this, some buttons and scan options can also be observed.

You can select from 2 scan types:

• Quick scan - if you select this options only the registry entries, cookies, processes

and some specific files will be scanned against spywares;

• Deep scan - If you select this option you have the possibility to select some other

settings.

For antispyware scan you have 3 options:

• Scan processes - scans all processes from memory against spywares;

• Scan cookies - scans all cookie files against spywares;

• Scan registry - scans all registry entries against spywares.

The section contains the following buttons:

• Add file(s) - opens, a browsing window, where you can select the file(s), you

want to scan.

• Add folder(s) - same as above, but you select which folder(s) you want BitDefender

to scan instead of which file(s).

Note

You can also use drag and drop to add files/folders to the list.

• Remove item(s) - removes the file(s) / folder(s) that has been previously selected

from the list of objects to be scanned.

Note

Only the file(s) / folder(s) that were added afterwards can be deleted, but not those that were automatically "seen" by BitDefender.

• Advanced - opens a window where you can specify which files to be scanned,

the action on the infected files, generating alert messages, saving scan results in report files.

Antispyware module

• Scan - launches the system scanning, taking in account the selected scan options.

Important

If you are not that familiar with computers, now is the time to just click the Scan button. BitDefender will start the scanning of your computer using the standard settings, which are sufficient.

Management console

Step 4/5 - Select the scan options

Advanced users might want to take advantage of the scan-settings BitDefender offers. The scanner can be set to skip file extensions, directories or archives that you know to be harmless. This may greatly reduce scanning times and improve your computer responsiveness during a scan.

Click Advanced from the Scan section to explore these options.

The scan options are organized like an expandable menu very much like the exploring ones from Windows.

Scan settings

The scan options are grouped in four categories:

• Scanning options

• Action options

• Report options

• Other options

Management

console

Antispyware module

Note

Click the box with "+" to open an option or the box with "-" to close an option.

• Specify the type of objects to be scanned (archives, e-mail messages and so on)

and other options. This is made through the selection of certain options from Scanning options category.

The following detection options are available:

DescriptionOption

Scans the system’s boot sector.Scan boot sectors Scans all files, regardless of their type.Scan all filesScan files

Scan program files only

Scan user defined extensions

Exclude user defined extensions

grams

Step 5/5 - Scan for spywares

With the scan options selected, all you have to do is to effectively start the system scanning. For that, just click Scan. This may take a while, depending on the size of your hard disk drive.

Spyware Scan

While scanning, BitDefender will show you its progress and alert you if any spywares are found.

Management

Select the checkbox corresponding to Show last scanned file and only the information about the last scanned files will be visible.

Three buttons are available:

• Stop - opens a new window from where you can end the scan process. Click

Yes&Close to exit the scan window.

• Pause - stops temporally the scan process - you can continue it by clicking Re-

sume.

• Show report - opens the scan report.

An icon will appear in the system tray when a scan process is running.

console

Note

The report file is saved automatically in the Report section from the Antivirus module.

Antispyware module

7.2.2. Contextual scanning

Right-click the file or folder you want scanned and select the BitDefender Antivirus v9.

A report file named vscan.log will be created and you can open it from the Report section, Antivirus module.

Contextual Scan

Antispyware module

Management console

7.2.3. Drag&Drop Scanning

Drag the file or folder you want scanned and drop it over the Scan Activity Bar, like in the pictures below.

Drag the file Drop the file

A report file named activbar.log will be created and you can open it from the Report section, Antivirus module.

In both alternative scanning (contextual and drag&drop Scanning) the scan window will appear. If a virus is detected, an alert window will prompt you to select the action on the infected file.

You can view the name of the file and the name of the spyware.

Action Selection

Select one of the following actions to take on the infected file:

• Disinfect - disinfects the infected file;

• Delete - deletes the infected file;

Management

• Copy to quarantine - copies the infected file into the quarantine;

• Move to quarantine - moves the infected file into the quarantine;

• Rename - changes the extension of the infected files. The new extension of the

infected files will be .vir..

• Ignore - ignores the infection. No action will be taken on the infected file.

If you scan a folder, and you wish the action on the infected files to be the same for all, select the checkbox corresponding to Apply to all.

Click OK.

console

Note

If the Disinfect option is not enabled, it means the file cannot be disinfected. The best choice is to isolate it in the quarantine zone and send it to us for analysis or delete it

Antispyware module

7.2.4. Scheduled scanning

To access this section click Scheduler tab from the Antispyware module.

Antispyware module

Management console

Scheduler

Since the scanning will take some time, and works best if you have closed all other programs, it is best for you to schedule the scanning at a time when you are not using your computer and it is standing idly by. This implies that the user must previously create a so-called task, job or scan event.

The Scheduler contains a wizard for creating new scan tasks. This will assist you any time you need to do any operation with these scan events, no matter if it's creating a new task or modifying an existing one.

The Scheduler section contains some buttons for administrating the scan tasks.

• New - launches the wizard that will guide you through the creation of a new scan

task.

• Modify - modifies the properties of a previously created task. It also launches the

wizard.

Management

• Delete - deletes a selected task.

• Run Now - runs the selected task.

• Properties - opens the properties of the selected task.

The Scheduler's screen also contains a list where all the scan tasks can be seen, with their names, the date of the first execution, the date of the next execution and the task's type (periodically or one time only).

If you right-click a scheduled event, a contextual menu with options similar to those described above will appear.

console

Note

If you modify the event's name, a new event will be created, under the newly introduced name.

Note

The Scheduler allows an unlimited number of scheduled scan events

Antispyware module

You can also navigate through the scan events using the keyboard: press the Delete button to erase the selected scan event, press the Enter button in order to view the selected event properties or press the Insert button in order to create a new event (the wizard will appear).

Note

Press the navigation buttons in order to scroll the page up or down or right to left.

Click New to set up a new entry in the scheduler. This will launch the scheduler wizard, which step by step will allow you to define your scan.

Antispyware module

Management console

Step 1/9 - Welcome Window

Intro

Type in the name of the new event in the Event name field and a short description in the Event description field.

The following options are available:

• Run the task with Low priority - Decreases the priority of the scan process. You

will allow other programs to run faster and increase the time needed for the scan process to finish.

• Minimize scan window on start - Minimizes the scan window to system tray.

Double-click the BitDefender icon to open it.

• Shut down the PC when scan is completed - Shut down the computer after the

scan process has finished.

Click Next to continue. If you click Cancel a window will appear requesting you to confirm your option: to abort the wizard or to continue.

Management

console

Antispyware module

Step 2/9 - Start Time/Date

Start Time/Date

Select the scan frequency:

• Once - launches the scan only once, at a certain moment.

• Periodically - launches the scan periodically, at certain time intervals(hours, days,

weeks, months, years) starting with a specified date and time.

If you want the scan to be repeated after certain intervals, select the checkbox corresponding to Periodically and type in the At every edit box the number of minutes/hours/days/weeks/ months/years you want to repeat this process.

Note

Use the up/down arrows of this box in order to increase/decrease the number of minutes/hours/ days/weeks/months/years.

Select the time interval - minutes, hours, days, weeks, months, years - to which the scan be repeated.

Important

If you made your option for a repeated scan, the event will be launched for an unlimited time-period. In order to give up the event, it must be erased from the events list of the Scheduler window.

Antispyware module

If you want to automatically close the scan window if no infected or suspected files were found during the scan process, select the checkbox corresponding to this option.

Click Back to go to the previous step or click Next to continue the wizard.

Management console

Step 3/9 - Target Objects

Target Objects

Select the objects you want to be scanned:

• Boot - scans the boot sector, in order to identify the boot viruses;

• Files - scans files;

• Mail Database - scans mail archives in order to detect mail viruses;

• Archives - scans inside archives;

• Packed Files - scans packed files.

• Cookies - scans cookie files against spyware.

• Registry - scans registry entries against spyware.

• Memory - scans memory against spyware.

• Files - scans files against spyware.

Select one or more objects to scan, by simply selecting the corresponding checkboxes.

Click Back to go to the previous step or click Next to continue the wizard.

Management

console

Antispyware module

Step 4/9 - Target Path

Target Path

Specify the path to the objects that will be scanned.

This screen is actually an exploring window that lets you select the partitions and folders to be scanned. When the cursor is placed on a folder, the complete path to the folder will appear in the field placed under this exploring window.

Note

Click the box with "+" to open an option or the box with "-" to close an option.

Also, in order to select the locations to be scanned, you can use the fast-selection options placed on the topside of the window:

• Local drives - scans all local drives;

• Network drives - scans all network drives.

Click Back to go to the previous step or click Next to continue the wizard.

Antispyware module

Management console

Step 5/9 - File Mask

File Mask

Specify the types of the files that will be scanned. This step is necessary if you have selected to scan files in the third step.

The following options are available:

• All - scans all files, no matter what their type is;

• Executables and documents - scans only the program files and documents;

• From list - scans only the files whose extensions appear in the list.

Note

These extensions must be separated by a semicolon “;”.

If you wish to see the information about all scanned files, infected or not, select the option List all scanned files. With this option checked, the computer will slow down.

Click Back to go to the previous step or click Next to continue the wizard.

Management

console

Antispyware module

Step 6/9 - Analysis Type

Analysis Type

Select the scan type:

• Non Heuristic - means scanning the files with the procedure based on known

virus signatures;

• Heuristic - represents a method based on certain algorithms, whose aim is to

identify new unknown viruses. Occasionally, it may report a suspicious code in normal programs, generating the so-called "false positive".

You have the following options:

• Send suspect files to BitDefender Lab - You will be prompted to submit all suspect

files to BitDefender lab after the scan process has finished.

• Scan for riskware - Scan for threats other than viruses, such as dialers, spyware,

and adware. These files will be treated as infected files. Software that includes adware components might stop working if this option is enabled.

Click Back to go to the previous step or click Next to continue the wizard.

Antispyware module

Management console

Step 7/9 - Action Mode

Action Mode

BitDefender allows selecting two actions in case an infected or a suspected file is found. Select the actions for infected and suspected files.

DescriptionAction

None

Prompt user for action

Delete files

Rename files

Copy files to quarantine

No action will be taken on infected files. These files will appear in the report file.

Disinfects the infected file.Disinfect files Deletes the infected files immediately, without any

warning. Changes the extension of the infected files. The new

Copies the infected files into the quarantine. This means practically duplicating the infected file and the copy of

Management

Move files to quarantine

The same actions as for infected files are available for suspected ones.

Click Back to go to the previous step or click Next to continue the wizard.

console

DescriptionAction

this file will appear in the quarantine, but the infected file will not be moved from the initial location.

Moves the infected files into the quarantine zone. When the virus is in quarantine it can't do any harm.

Note

We recommend you to select the first action Disinfect files and the second action Move to quarantine.

Antispyware module

Step 8/9 - Report Info

Action Mode

To create a scan report, check Create report file. At this moment all the other options for the creation of a report file will be enabled.

Type the name of the report file in the Report file name field. By default, its name is schedule.log. It will contain all the information about the scan process: the number of identified viruses, the number of scanned files, the number of disinfected and deleted files.

Antispyware module

You can also limit the size of the report file. Type in the maximum file size in the corresponding field.

Note

The report files can be seen in the Report section from the Antivirus module.

Click Back to go to the previous step or click Next to continue the wizard.

Management console

Step 9/9 - Summary

Summary

This is the last step of the wizard. In this window you can view all the settings for the new scan event and you can make any changes, by returning to the previous steps (Back).

If you do not want to make any modifications, click Finish.

The new event will appear in the Scheduler section.

7.3. System Information

To access this section click System Info tab from the Antispyware module.

Management

console

Antispyware module

System Information

Here you can see and change key info settings.

The list contains all the items loaded when starting the system as well as the items loaded by different applications.

Three buttons are available:

• Remove - deletes the selected item.

• Go to - opens a window where the selected item is placed (the Registry for ex-

ample).

• Refresh - re-open the System Information section.

7.4. Quarantine

To access this section click Quarantine tab from the Antispyware module.

Antispyware module

Management console

Quarantine

BitDefender allows isolating the infected or suspicious files in a secure area, named quarantine. By isolating these files in the quarantine, the risk of getting infected disappears and, at the same time, you have the possibility to send these files for further analysis to the BitDefender lab.

The component that ensures the administration of the isolated files is Quarantine. This module was designed with a function for automatically sending the infected files to the BitDefender lab.

As you may notice, the Quarantine section contains a list of all the files that have been isolated so far. Every file has enclosed its name, size, isolating date and submission date. If you want to see more information about the quarantined files click More info.

The Quarantine section contains some buttons for administrating these files.

Management

• Add - adds files to quarantine. Use this button to quarantine a file you suspect

of being infected. A window will open and you can select the file from its location on the disk. This way the file is copied to quarantine.

If you want to move the file in the quarantine zone you must select the checkbox corresponding to Delete from original location. A quicker method to add suspicious files to the quarantine is to drag&drop them in the quarantine list.

• Delete - deletes the selected file from your computer;

• Restore - returns the selected file to its original location.

• Send - sends the selected files for further analysis to the BitDefender lab.

• Settings - opens the advanced options for the quarantine zone. The following

window will appear:

console

Important

You must specify some information before you may submit these files. For that click Settings and complete the fields from the E-mail settings section, as described below.

Antispyware module

Quarantine Settings

The quarantine options are grouped in two categories:

• Quarantine settings

• Submission settings

Antispyware module

Note

Click the box with "+" to open an option or the box with "-" to close an option.

Quarantine settings

• Limit the size of quarantine folder - maintains under control the size of the

quarantine. This option is enabled by default and its size is 12000 kB. If you want to change this value type in a new one in the corresponding field.

• Automatically send quarantine - sends automatically the quarantined files to

the BitDefender Labs for further analysis. You can set the time period between two consecutive sending processes in minutes in the Send quarantine every field.

• Automatically delete sent files - deletes automatically the quarantined files

after sending them to the BitDefender Lab for analysis.

• Drag&Drop settings - if you are using the Drag&Drop method to add files to

the quarantine here you can specify the action: copy, move or prompt user.

Submission settings

Management console

• Your address - type in your e-mail address in case you want to receive e-mail

messages from our experts, regarding the suspicious files submitted for analysis.

7.5. Report

To access this section click Report tab from the Antispyware module.

Management

console

Antispyware module

Report

The Report section contains a list of all the report files generated so far. Every file has enclosed its name, size and the date of the last modification.

When launching a scan process, the user has the possibility to opt for creating a report file where he can see information about the scan process. The user may open these reports from the management console.

BitDefender will keep track of its own activity on your computer. The default report files are the following:

• Vscan.log is created when you scan your system immediately;

• Schedule.log is from the scheduled scans you may have set up;

• Activbar.log is created when you scan by drag&drop feature.

The Report section contains some buttons created for the administration of these report files. The function of each button is explained further:

Antispyware module

Note

The report files are by default saved in the folder where BitDefender is installed. If you have saved the report files in another directory, use the Browse button to locate them.

• Show - opens the selected report file;

• Delete - deletes the selected report file;

• Refresh - refreshes the Report section. If the management console is open at the

Report section and in the meantime you perform a scan of your computer, the new report file with the scan results will be visible only after you click Refresh.

• Browse - opens a window from where you can select the report files you want

to see.

• Settings - opens the advanced options for the report files. The following window

will appear:

Management console

Report Settings

Note

Click the box with "+" to open an option or the box with "-" to close an option.

• Automatically delete old reports - maintains under control the number of the

report files, by deleting those older than a specified number of days. The default time interval is 3 days. If you want to change this value type in a new one in the corresponding field.

• Create reports in - specifies the folder where the report files will be saved.

Management

console

Click Apply to save the changes. If you click Default you will load the default settings.

Antispyware module

Update module

Management console

8. Update module

The Update section of this user guide contains the following topics:

• Automatic update

• Update settings

Note

For more details regarding the Update module check the description of the “Update

module” (p. 17).

8.1. Automatic update

To access this section click Update tab from the Update module.

Management

console

Update module

Automatic Update

If you are connected to the Internet through broadband or DSL, BitDefender takes care of this itself. It checks for new spyware signatures when you turn on your computer and every hour after that.

If an update was detected, depending on the options set in the Automatic update

options section, you will be asked to confirm the update or the update will be made

automatically.

The automatic update can also be done anytime you want by clicking Update Now. This update is also known as Update by user request.

The Update module will connect to the BitDefender update server and will verify if any update is available. If an update was detected, depending on the options set in the Manual update type section, you will be asked to confirm the update or the update will be made automatically.

Bitdefender 9 Antispyware User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

License and Warranty

Preface

1. Conventions used in this book

1.1. Typographical conventions

1.2. Admonitions

2. The book structure

3. Request for Comments

Product installation

1. BitDefender 9 Antispyware installation

1.1. System requirements

1.2. Installation steps

1.3. Upgrade

1.4. Removing, repairing or modifying BitDefender features

Description and features

2. Overview

2.1. Why BitDefender?

2.2. Data Security Division

2.3. SOFTWIN

3. BitDefender 9 Antispyware

3.1. Antispyware

3.2. Other Features

4. BitDefender modules

4.1. General module

4.2. Antispyware module

4.3. Update module

Management console

5. Overview

5.1. System tray

5.2. Scan activity bar

6. General module

6.1. General information

6.1.1. Firewall

6.1.2. Automatic Update

6.2. Product registration

6.3. Management console settings

6.4. Events

6.5. About

7. Antispyware module

7.1. On-access scanning

7.1.1. Files Control

7.1.2. Dial Control

Configuration wizard

Step 1/2 - Select application and action

Step 2/2 - Select the phone numbers

7.1.3. Script Control

Configuration wizard

Step 1/1 - Select address and action

7.1.4. Cookies Control

Configuration wizard

Step 1/1 - Select address, action and direction

7.1.5. Registry Control

7.2. On-demand scanning

7.2.1. Immediate scanning

Step 1/5 - Close all open programs

Step 2/5 - Make sure that BitDefender knows the latest spywares

Step 3/5 - Choose scan targets

Step 4/5 - Select the scan options

Step 5/5 - Scan for spywares

7.2.2. Contextual scanning

7.2.3. Drag&Drop Scanning

7.2.4. Scheduled scanning

Step 1/9 - Welcome Window

Step 2/9 - Start Time/Date

Step 3/9 - Target Objects

Step 4/9 - Target Path

Step 5/9 - File Mask

Step 6/9 - Analysis Type

Step 7/9 - Action Mode

Step 8/9 - Report Info

Step 9/9 - Summary

7.3. System Information

7.4. Quarantine

7.5. Report

8. Update module

8.1. Automatic update