Bissell 2147 User Manual

SMARTCLEAN®
CONNECTED

Robotic Vacuum

___________

USER GUIDE

2147 SERIES

More of a video
person? Look for this
icon and go online
for an instructional
how-to video at

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videos

IMPORTANT SAFETY INSTRUCTIONS

WARNING

Read all safety warnings and instructions. Failure to follow the warnings and instructions may result
in electric shock, fire, and/or serious injury.

WARNING

TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY:

» Do not use outdoors or on wet surfaces.
» Do not allow to be used as a toy. Close attention is

necessary when used by or near children.

» Do not use for any purpose other than described

in this User ’s Guide. Use only manufacturer’s
recommended attachments.

» Do not charge with damaged docking station or

plug. If appliance is not working as it should, has
been dropped, damaged, left outdoors, or dropped
into water, have it repaired at a qualified technician.

» Do not close a door on cord or plug, or pull cord or

plug around sharp edges or corners. Do not run
appliance over cord or plug. Keep cord or plug away
from heated surfaces.

» Do not unplug by pulling on cord. To unplug, grasp

the charger, not the cord.

» Do not handle charger, contact points, docking

station or robot vacuum cleaner with wet hands.

» Do not put any object into openings. Do not use with

any opening blocked; keep openings free of dust,
lint, hair, and anything that may reduce air flow.

» Keep hair, loose clothing, fingers, and all parts of

body away from openings and moving parts.

» Do not use to pick up flammable or combustible

materials (lighter fluid, gasoline, kerosene, etc.) or
use in areas where they may be present.

» Do not use in an enclosed space filled with vapors

given off by oil base paint, paint thinner, some moth
proofing substances, flammable dust, or other
explosive or toxic vapors.

» Do not use to pick up toxic material (chlorine bleach,

ammonia, drain cleaner, etc.).

» Do not pick up anything that is burning or smoking,

such as cigarettes, matches, or hot ashes.
» Do not use without Filter in place.
» Use only on dry, indoor surfaces.

» Keep appliance on a level surface.
» Do not carr y the robot vacuum cleaner while it is

running.

» Remove the cords from other corded products out

of the area to be cleaned.

» Do not operate the vacuum in a room where an

infant or child is sleeping.

» Do not operate the vacuum in an area where there

are lit candles or fragile objects on the floor.

» Do not operate the vacuum in a room that has lit

candles and/or fragile objects on furniture that the

vacuum may accidentally hit or bump.
» Do not allow children to sit on the vacuum.
» Prevent unintentional starting. Ensure the ON/OFF

switch is in the OFF-position before connecting to

battery pack, picking up or carrying the appliance.

Do not carr y the appliance with your finger on

the switch.
» Disconnect the battery pack from the appliance

before making any adjustments, changing

accessories, or storing appliance. Such preventive

safety measures reduce the risk of starting the

appliance accidentally.
» Recharge only with the charger specified by the

manufacturer. A charger that is suitable for one type

of battery pack may create a risk of fire when used

with another battery pack.
» Use appliances only with specifically designated

battery packs. Use of any other battery packs may

create a risk of injury and fire.
» When battery pack is not in use, keep it away from

other metal object s, like paper clips, coins, keys,

nails, screws or other small metal object s, that can

make a connection from one terminal to another.

Shorting the battery terminals together may cause

burns or a fire.
» Under abusive conditions, liquid may be ejected

from the battery; avoid contact. If contact

accidentally occurs, flush with water. If liquid

contact s eyes, additionally seek medical help.

Liquid ejected from the battery may cause irritation

or burns .

» Do not use a battery pack or appliance that is

damaged or modified. Damaged or modified
batteries may exhibit unpredictable behavior
resulting in fire, explosion or risk of injury.

» Do not expose a battery pack or appliance to

fire or excessive temperature. Exposure to fire
or temperature above 130 degrees C may cause
explosion.

» Have servicing performed by a qualified repair

person using only identical replacement part s.
This will ensure that the safety of the product is

maintained.
» For use only with batter y pack model 4ICR19/66.
» For use only with charger model DS_M650I.
» Do not modify or attempt to repair the appliance or

the batter y pack.
» Do not charge the unit outdoors.
» Do not position docking station near stairs or cliff

edges.
» Follow all charging instructions and do not charge

the batter y pack or appliance outside of the

temperature range specified in the instructions.

Charging improperly or at temperatures outside of

the specified range may damage the battery and

increase the risk of fire.
» Do not incinerate the appliance even if it is severely

damaged. The batteries can explode in a fire.

WARNING

This pro duct contains a L ithium Ion
recharg eable batter y. Acco rding to Federal
and State reg ulations, rem oval and proper
disposal of Lithium
Ion bat teries is
require d. For disposa l
instructions see
the instructions
on page 13.

SAVE THESE INSTRUCTIONS

This model is for household use only.

WARNING

» Plastic film can be dangerous. To avoid danger of suocation, keep away from children.

» Do not plug in your vacuum cleaner UNTIL you are familiar with all instructions and operating

procedures.

» To reduce the risk of electrical shock, turn Power Switch OFF and disconnect polarized plug from

electrical outlet BEFORE performing maintenance or troubleshooting checks.

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2

FCC CAUTION

Contains FCC ID:VPYLBYD.
NOTE: Thi s equipment has b een tested and foun d to comply with the limi ts for a Class B digita l device, pursua nt to part 15 of the FCC Rul es. These limit s are
designe d to provide reasona ble protection a gainst harmful i nterference in a res idential insta llation. This equ ipment genera tes, uses and can r adiate radio
frequen cy energy and, i f not installed an d used in accordan ce with the instruc tions, may cause h armful interfe rence to radio commu nications. Howeve r, there is
no guara ntee that interfere nce will not occur in a pa rticular inst allation. If this e quipment does c ause harmful inte rference to radio o r television recepti on, which
can be deter mined by turning t he equipment of f and on, the user is e ncouraged to try to co rrect the inter ference by one or more o f the following meas ures:
—Reorie nt or relocate the rec eiving antenna. —I ncrease the sep aration between t he equipment an d receiver. —Connec t the equipment in to an outlet on a circuit
differe nt from that to which the r eceiver is connec ted. —Consult the d ealer or an exper ienced radio/ TV technician for h elp.

Package Contents

1.

3.

5.

7.

(4 AA batteries not included)

2.

4.

6.

8.

Safety Instructions...........2

1. BISSELL SmartClean®
Connected Robotic Vacuum

2. Rechargeable Li-Ion Battery

3. Dust Bin with Cleaning Tool

4. Edge Cleaning Brushes

5. Docking Station

6. Power Adapter

7. Invisible Wall

8. Filter (located inside Dust Bin)

NOTE: Standard accessories
may vary by model.

Troubleshooting ......... 13-14

Product View ................4

Assembly .................5-6

Operations ................7-9

Maintenance & Care ......9-12

Warranty ...................15

Product Registration ........16

Parts & Supplies ............16

Customer Care .............16

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3

Getting to Know Your Robot

1

2

6

8

1 Contact Points (for automatic charging)
2 Top Cover (Dust Bin inside)
3 Power Switch
4 Charging Port
5 Navigation Sensor
6 LED Control Panel & WIFI Indicator
7 Bumper
8 IR Receiver (for docking station)
9 Docking Station
10 LED Cliff Sensors
11 Front Wheel
12 Edge-Cleaning Brushes
13 Brush Roll
14 Rear Wheels
15 Wheel Cover Plates
16 Battery Cover Plate

7

10

11

12 12

1

3

4

9

5

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4

13

10 10

14141515

16

Assembly

Getting Started

There are 4 steps to set up your robot:

Step 1: Install the Battery
Step 2: Install the Side Brushes
Step 3: Turn ON the Power Switch on the side of the robot
Step 4: Charge your SmartClean® Connected

WARNING

Do not plug in your robot vacuum until you are familiar with all instructions
and operating procedures.

Step 1: Install the Battery

DO NOT REMOVE THE PLASTIC SHRINK SLEEVE FROM THE BATTERY PACK.

1

Before installing the
battery, check that the
Power Switch is OFF.
Press down on battery
cover and slide forward to
insert the battery.

2

Install the battery in the
compartment ensuring
that the +/- terminal of
the battery match the +/­indicators in the battery
compartment.

Step 2: Install the Side Brushes

To install the side
brushes, push the
brush into the
holder. You may
hear a “click” that
indicates that the
brush is in place.

3

Replace the Battery
Cover.

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5

Step 3: Turn your SmartClean® Connected ON

MACHINE WILL NOT CHARGE IF THE POWER SWITCH IS OFF.

1

Insert the adapter plug
directly into the docking
station jack, then plug the
power adapter into the
wall outlet.

2

Turn the Power Switch
to ON. The unit will not
charge if the Power Switch
is OFF.

3

40"

79"

Make sure the docking
station is installed correctly
with at least 40 inches
to one side, 12 inches to
the opposing side and no
obstructions in front of the
docking station. Do not
position docking station
near stairs or cliff edges.

12"

Step 4: Charge Your SmartClean® Connected

NOTE: Charge the battery for 4-5 hours.

1

2

Make sure the Power Switch is ON. Place
the robot on the docking station so that
the contact points on the robot and the
docking station are touching.

3

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6

When charging begins, ‘00’ will display on
the screen and will start counting up (‘01’,
‘02’, ‘03’…). The battery is fully charged
when the clock icon (between the MODE &
PAIR buttons) is illuminated in green.

To activate low power mode (sleep
mode), put your robot on the docking
station with the Power Switch in the OFF
(O) position. Turn the Power Switch from
OFF to ON (I) six times consecutively,
leaving the robot in the ON position. ‘SP’
will read on the display. The robot will not
function manually or from the app while in
sleep mode. To turn sleep mode OFF, turn
the Power Switch OFF and then back ON.

Clean with Your SmartClean® Connected

Getting Ready to Clean

There are 2 options for cleaning:

Option 1: Schedule cleanings using the BISSELL® Connect App
Option 2: Manual cleaning using the robot’s control panel or the

BISSELL Connect App

NOTE: Before using this device, pick up objects like clothing, loose papers, and power
cords. Pull cords for blinds or curtains and ensure any fragile objects are secured.

1

Download and connect to the
BISSELL Connect App

Download the BISSELL Connect
App from the Google Play Store
or the App Store

NOTE: The first time your robot connects to the BISSELL Connect App it will
automatically update to the newest version of firmware available. After that, you may
occasionally be asked to manually update the firmware. However, if a firmware update is
deemed vital to the security or maintenance of your robot, the update will automatically
take place while your robot is connected to the internet.

2

Set up your Robot

Once the App is loaded, begin the set
up process. Follow the prompts on the
App Screen.

For additional set up help, please refer
to the Pairing Guide or visit bissell.com
for support videos.

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7

Manual Cleaning Using Control Panel

Selecting a Cleaning Time

(Press the Scheduling Assistant to engage)

Operation Control Panel Display What It Does

1st Press

2nd Press

3rd Press

4th Press

5th Press

6th Press

7th Press

8th Press

Selecting the Navigation

(Press the Mode button to select cleaning pattern)

Operation Control Panel Display What It Does

1st Press

2nd Press

Maximum run time - will return to the
docking station to charge

30 minute run time - will return to the
docking station to charge

45 minute run time - will return to the
docking station to charge

60 minute run time - will return to the
docking station to charge

Sends robot back to the docking station
without cleaning

30 minute run time - will not return to the
docking station

45 minute run time - will not return to the
docking station

60 minute run time - will not return to the
docking station

Spot - Robot will work in circles until
it encounters an obstacle (once it
encounters an obstacle it will switch to
Auto mode)

Auto - Robot will cycle through various
cleaning modes to best clean your
room. Spot mode will activate during
any cleaning mode when Smartclean
encounters large amounts of debris.

NOTE: Cleaning pattern cannot be changed while the robot is cleaning.

LED Display Icons

Display on Screen What It Means

Battery Low: Battery needs to be charged
(Power LED turns Red)

The trash can indicator shows the Dust Bin is full and needs to be
emptied

The battery is full when the icon is illuminated green.

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8

The Invisible Wall*: Assembly & Use

*Require s 4AA batteries . Batteries sol d separately

1

To remove the Battery
Cover, hold the Invisible
Wall and press firmly
while sliding downward to
remove the Batter y Cover.

2

Insert batteries with the
+/- terminals facing the
directions indicated and
replace the Battery Cover.

(AA batteries not included)

4

The Invisible Wall is used to block
your robot from entering or leaving a
room. Place the Invisible Wall in front
of a room that you intend to block
and do not want the robot to clean.

3

To turn ON the Invisible
Wall, slide the switch away
from the light towards
the “I” symbol. Wait 10
seconds between turning
it ON or OFF.

NOTE: Indicator light is only ON when robot
approaches sensor path.

TIP: If the robot strays too far away from
the Docking Station, it may not return
automatically. Use the Invisible Wall to keep the
robot within range of the docking station.

TIP: Run time and performance may vary
based on the amount of debris present. Use
the Invisible Wall to limit the allowed range in
messier rooms.

Maintenance

WARNING

To reduce the risk of electric shock, turn Power Switch OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.

To keep your SmartClean Connected robot running at peak performance, the following care
and maintenance is recommended:

Robot Part Care Frequency Replacement Frequency

Dust Bin After each use, see page 10 As needed

Dust Bin Filter Once per week, see page 10 Every 2-3 months

Brush Roll Once per week, see page 11 As needed

Sensors Once per month, see page 12 Not required

Edge Cleaning Brushes Every 2-3 months, see page 12 Every 6-12 months

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9

Cleaning the Dust Bin

WARNING

Do not operate robot vacuum with damp or wet Filters, or without Filters or the Dust Bin in place.
Allow components to dry before reassembling the Dust Bin.

1

Push and then lift the top
cover to open.

4

Empty the dust and dirt
from the Dust Bin.

7

2

Pull up the Dust Bin handle
and take out the Dust Bin
from the cleaner.

5

Rinse Dust Bin with tap
water. It is not necessary
to wash every time. Do

not machine wash the
Dust Bin. Allow Dust Bin

to fully dry before placing
on unit.

8

3

Open the top cover of the
Dust Bin. Unsnap the Dust
Bin Filter.

6

Lift the Cleaning Tool out
from the lid of the Dust
Bin.

9

Periodically clean the
Filter with the attached
Cleaning Tool. Do not

wash the Filter.

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10

Once clean, reinstall the
Filter and close the Dust
Bin lid.

Place Dust Bin back in
the cleaner and close top
cover.

Cleaning the Intake

1

After repeated use, dirt and dust can
accumulate around the Intake of the robot
and the working efficiency can be reduced.

To ensure the best efficiency and constant
airflow, the intake should be cleaned
periodically by removing any debris from
the Intake or Brush Roll.

Before cleaning the Intake ensure the robot is
not attached to the Charging Cable or Dock,
and the Power Switch is in the OFF position.

2

To remove the Brush Roll, lift the Brush
Roll Cover off the unit and slide the Brush
Roll out.

4

Insert the clean
Brush Roll by fitting
the round end of
the Brush Roll into
the round end
of the Brush Roll
compartment. Push
the round end inward
and fit the opposing
square end of the
Brush Roll into the
square end of the
compartment until it
is securely in place.

3

Using the Cleaning Tool located in the
Dust Bin lid, remove any hair or debris
from the Brush Roll.

5

Re-insert the Brush Roll Cover back onto
the unit.

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11

Cleaning the Sensors

After repeated use, dirt and dust can
accumulate on the Sensors of the robot and
the working efficiency can be reduced.

To ensure the best efficiency, the Sensors
should be cleaned off periodically by brushing
any dirt or debris from them.

Before cleaning the Sensors, ensure the robot
is not attached to the Charging Cable or Dock
and the Power Switch is in the OFF position.

Cleaning the Side Brushes

NOTE: After being used for a period of time, the Brushes need to be cleaned to work

more eectively.

1

Turn OFF the Power Switch, and make sure
the unit is unplugged. Place bottom of the
cleaner upward on a flat surface. Hold the
Brush bristle and pull upward to remove
the Brush.

2

The Side Brushes can be rinsed and if
they become crooked, you can soak
them in hot water to make them return to
the original shape. Replace the brushes
after they have completely dried.

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12

Troubleshooting

WARNING

To reduce the risk of electric shock, turn Power Switch OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.

Problem Possible causes Remedies

LED display
doesn’t light
up

Low or no
suction

Side brushes
do not oper­ate properly

Robot will
not start

Battery is not
charging

LED display
says ERROR

Doesn’t
return to base
after cleaning

Battery is not installed
correctly

Very low battery Charge the battery according to the

Power Switch on the robot is
turned OFF

The Dust Bin is full Empty the Dust Bin

Filter is missing Check to see if the Filter is in place

Cleaning is required If side brushes become crooked or

The battery is not installed
properly

Battery power is low Charge the battery

The top cover is not installed
properly

Power Switch is not in the ON
position

E1, E2, E3, E4, E5, E6 and
Beep 2 times or 3 times

Mode not set with Docking
LED Icon

Cleaning interrupted by error
code or full Dust Bin

Robot is too far away from the
Docking Station

Install the battery according to the
instructions on page 5

instructions on page 6

Turn the Power Switch located by the
unit’s charging port ON

dirty, soak them in hot water to return
to their original shape and let them dry
completely before reinstalling

To install the battery properly, please
refer to page 5 for battery installation

Close the Top Cover and turn robot ON
again

Flip the switch to the ON position and
place the robot on the charging base or
plug in the power cord directly

Please refer to the table on page 14 for
solving the problems. If the problem is
not fixed, turn OFF the Power Switch
and then turn the switch back ON

Change mode (refer to page 8)

Refer to LED E Alerts table on page 14

Use the Invisible Wall to limit the range
of the robot

WARNING - DISPOSAL OF BATTERY

If your SmartClean robotic vacuum is to be disposed of, the battery should be removed
and disposed of properly. For specific disposal instructions of the battery, please
contact RBRC (Rechargeable Battery Recycling Corporation) 1-800-822-8837
or visit www.Call2Recycle.org

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13

LED E Alerts (Power LED Flashes Red)

Display Possible cause Solution

Wheel is stuck Remove robot from obstacles, and restart the

E1

E2

E3
E4

E5

E6

Top cover or Dust Bin is not
installed properly

Bumper is stuck Remove robot from obstacles (robot will

Unit is lifted up from floor Put robot back on the floor

Color of floor is too dark Remove robot from the flooring and use the

Battery is not installed
properly, charging error

Power Switch

Install the top cover and Dust Bin
properly, (robot will detect the error and
fix automatically); If the unit does not fix
automatically, turn the unit OFF and back ON

detect the error and fix automatically)

Invisible Wall to keep the robot off of the
flooring where the error occured

See page 5 for proper battery installation.
Make sure Power Switch is turned on during
charging

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14

Warranty

This warranty gives you specific legal
rights, and you may also have other rights
which may vary from state to state. If you
need additional instruction regarding this
warranty or have questions regarding
what it may cover, please contact BISSELL
Consumer Care by E-mail, or telephone as
described below.

Limited One-Year Warranty

Subject to the *EXCEPTIONS AND
EXCLUSIONS identified below, upon
receipt of the product BISSELL will repair
or replace (with new, refurbished, lightly
used, or remanufactured components
or products), at BISSELL’s option, free
of charge from the date of purchase by
the original purchaser, for one year any
defective or malfunctioning part.

See information below on "If your BISSELL
product should require service."

This warranty applies to product used for
personal, and not commercial or rental
service. This warranty does not apply to
fans or routine maintenance components
such as Filters, belts, or brushes. Damage or
malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other
use not in accordance with the User's Guide
is not covered.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the
event of a warranty claim.

BISSELL IS NOT LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ASSOCIATED WITH THE USE OF
THIS PRODUCT. BISSELL’S LIABILITY WILL
NOT EXCEED THE PURCHASE PRICE OF
THE PRODUCT.

Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.

*EXCEPTIONS AND EXCLUSIONS FROM
THE TERMS OF THE LIMITED WARRANTY

THIS WARRANTY IS EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTIES,
EITHER ORAL OR WRITTEN. ANY IMPLIED
WARRANTIES WHICH MAY ARISE BY
OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF
MERCHANTABILIT Y AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED
TO THE ONE-YEAR DURATION FROM
THE DATE OF PURCHASE AS DESCRIBED
ABOVE.

Some states do not allow limitations on how
long an implied warranty lasts so the above
limitation may not apply to you.

Service

If your BISSELL product should require service:

Contact BISSELL Consumer Care for information about repairs or replacement parts or if you
have questions about your warranty.

Website:

www.BISSELL.com

E-mail:

[e-mail]

Please do not return this product to the store.

Other maintenance or service not included in the manual should be
performed by an authorized service representative.

For any questions or concerns, BISSELL is happy to be of service. Contact us
directly at 1-800-237-7691.

Call:

BISSELL Consumer Care
1-844-383-2630
Monday – Friday 8am - 4:45pm ET

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15

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cleaner available.

Please record your
Model Number: ___________________________

Please record your
Purchase Date: ___________________________

NOTE: Please keep your original sales receipt.
It provides proof of purchase date in the event
of a warranty claim. See Warranty page for
details.

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For Parts and Supplies, go to BISSELL.com and

enter your model number in the search field.

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Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 161-5446 09/18 ALT

16

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