Bissell 1697 User Manual

BISSELL Service Guide

Model 1697/1698 Power Steamer Pro Series

Contents:

Troubleshooting
Exploded View Drawing

Parts List.......................................................................................... 3

Wiring Diagram............................................................................... 4

Identification of Date Code and Model Number.
Functional Test
Repair Guide

Pump.............................................................

Motor

Heater............................................................

Photograph - Tubing Routing in the Base.

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Switch...........................................................

Power Cord
Wiring Harness
Detent Lever
Wheels

Hose

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Brush Roll

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1

2

12

Section

5

6

7

8

9

10

11

13

14
15
16

17

1. Troubleshooting Guide

No Spray

I) with unit off, fill both tanks with water, remove and replace each tank, turn on

and pull trigger
check pump belt for damage or wear

2)

check flow indicator filter, tighten cap securely

3)

hold tank over sink, manually activate valve on the bottom of each tank and

4)
check for flow, check for gaskets on the exit port of each tank
check for debris in the receivers for each tank

5)

attempt to spray through upholstery tool, if sprays, the problem is either a

6)

pinched hose, bad trigger valve, clogged heater or clogged spray tip (go to
#7): if no spray, the problem is either a bad pump, leaky Smart-Mix or leaky
tank receiver (go to #11)

actuate handle trigger slowly and feel for the actuation of the trigger valve (if

7)

in doubt, remove upper handle assembly and actuate trigger valve manually)

unplug unit, remove main housing and check for pinched tubes

8)

remove handle cover and check for pinched tubes

9)

10) blow air through the heater and check for blockage
II) blow air through the trigger valve and check function

12) remove spray tips and check for blockage

13) replace pump and repeat #1

14) if still no spray, replace Smart-Mix assembly and/or tank receiver

• Brush doesn’t turn

1) check pump belt and brush belt for damage or wear

2) check to see if brush belt is on both pulleys

3) remove brush and check bearings and pivot arms, replace any damaged
components

4) check pump pulley for teeth damage, replace pump if damaged

• No suction/poor water recovery

1) check that diverter valve is in proper position/operates

2) check to make sure tank and lid are seated properly

3) check for drain plug and gasket

4) check both gaskets between tanks and unit, make sure the motor duct gasket does
not get sucked in when the unit is turned on, if so pull up gently on the gasket

5) check tank lid for damage

6) check that the float is not stuck in the up position

7) check placement of gasket between window and main housing

• No suction from upholstery tool

1) check that diverter valve is in proper position/operates

2) check hose attachment at rear of unit

3) remove nozzle window, move diverter to upholstery/pre-treat, manually open
diverter door farther and check for proper position of upholstery duct

4) unplug unit, remove main housing

5) check duct/hose for clogs

•

03/03/99 Rev C

• Heater light doesn’t come on

1) check actuation of the switch

2) unplug unit, remove lower front handle cover and check for loose wires

3) replace light assembly

• No hot water

1) check that heater switch is on, let the heater warm-up for about 2 minutes and
check the temperature of the water coming out the spray tips compared to the
temperature in the tank (note: upholstery tool does not spray heated water)

2) unplug unit, remove lower handle cover and check for loose wires

3) replace heater assembly

• Tank leaks

1) check for tank drain gasket

2) fill bladder and look for leaks

3) fill tank outside bladder and look for leaks

4) check tank exit port for debris

5) replace tank assembly

• Unit leaks

1) check tanks for leaks

2) check bottom of tanks for the gasket, check Smart Mix bottle for straw

3) fill tanks, put tanks in unit, check for leaks with unit off

4) turn on and check for leaks

5) implug unit, remove housing(s) by leak and check connections

• Too much/little chemical from Smart-Mix

1) check position of Smart-Mix knob, should use one bottle of solution with 1 -2
tanks of water on High Traffic setting, 2-4 tanks on Normal

2) check bottle for leaks

3) check straw in bottle, o-ring on the insert assembly and gasket on the outside

4) check receiver area for debris

•

• Unit sprays for a few seconds then stops

1) remove belt door and look for air bubbles in the tubing from the pump; if no
bubbles, look for pinched tubes (see #5-#7 of the No Spray section)

2) turn Smart Mix setting to water only, if bubbles stop check Smart Mix bottle

for missing gasket, straw or o-ring

3) replace gasket on Smart Mix bottle and main tank

4) unplug unit, remove main housing, replace Smart Mix assembly and repeat

#1; if still no spray replace tank receiver, then replace pump.

03/03/99 Rev C