BESTip ATA 20L, BESTip ATA 10L, ATA 20 User Manual

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BESTip ATA 20L

VoIP Gateway

User Manual

Projectek Networking Electronics Corp.

Mar. 2009

BESTip A T A 20L User Manual

Projectek Networking Electronics Corp. makes no warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Projectek Networking Electronics Corp. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person or organization of such revisions or changes.

Trademarks

BESTip. is the trademark of Projectek Networking Electronics Corp. All other trademaks mentioned herein are the properties of their respective owners.

Projectek Networking Electronics Corp. 5F-9, No. 16, Lane 609, Sec. 5, Chung Hsin Road, San Chung, Taipei Hsien, Taiwan, R.O.C. TEL: (886) 2-2278-7067 Fax: (886) 2-2278-7094 Technical Support: BESTip #: 800123#

http://www.iptelcom.com.tw

BESTip ATA 20L User Manual

iii

Please fill in the following ID no. which you can find it on the bottom of your BESTip ATA 20L. You may need it in the future.

Purchase Date:

(1 year warranty)

ID no:

Model no:

Distributor:

BESTip A T A 20L User Manual

Table of Contents

Chapter 1: Overview.......................................................................5

Physical Description ..........................................................7

Chapter 2: Installation....................................................................9

Package Contents.............................................................9

Requirements to Use the BESTip............................ .. ... .. . . .9

Physical Installation.........................................................10

Chapter 3: Setup...........................................................................11

Entering Setup Mode ...... ................................... ..............11

Using Buttons to Setup BESTip.......................................14

Function Select－System Info..........................................19

Function Select－System Setting....................................20

Function Select - Factory Setting.....................................29

Function Select – System Upgrade..................................30

Chapter 4: To Make an Internet Call............................................32

Testing Before Making a Call...........................................32

To Make a BESTip-to-BESTip Call.................................. 33

To Make a BESTip-to-Phone Call....................................34

To Receive a BESTip Call . . . ............................................35

Appendix A: Specifications..........................................................36

Interface...........................................................................36

Voice Codec....................................................................36

Software/ Hardware.........................................................36

Physical...........................................................................37

BESTip ATA 20L User Manual

Chapter 1: Overview

Congratulations on your purchase of the BESTip! With the BESTip, you will capture the power of the Internet by using your existing LAN network to communicate over the Internet, worldwide

, free of long distance charges. The BESTip allows you to take advantage of the vast reach and cost reduction of the Internet for voice communication.

Lower Communication Charges

Reduced monthly phone charges are a big advantage of converging voice calls with the existing data network. BESTip can eliminate traditional circuit-switched networks, and save your company substantial amounts in long-distance charges. A BESTip network can quickly return your investment and begin paying you back.

For example, companies with overseas branches stand to reap the biggest rewards by eliminating international long-distance charges. A company with the headquater and branch located in Taipei and Los Angles could route calls to and from each office over the network, and thus a major portion of long-distance charges could be reduced.

Reduced Cost of Ownership

The lower cost associated with BESTip devices is not just to lower monthly fees. BESTip also reduces the amount of hardware needed (infrastructure overhead) by both converging voice and data networks. With BESTip, you do not need to replace your existing network connections, routers or phone systems. The BESTip is helping to drive down the total cost of business communications.

BESTip A T A 20L User Manual

Supporting multiple telephony interfaces

The BESTip ATA 20L supports 2 analog FXS port for connecting to an existing analog telephone, fax machine or other analog terminal and an Ethernet interface for co nne cting to a home or office Local Area Network.

Integrating FXS and Ethernet interfaces in a single box, BESTip ATA 20L provides the users reliable and high quality voice communications only at a lower cost while compared to using PSTN.

Simplicity

With BESTip, you avoid the expense of replacing your existing network connections, routers or phone systems required by other VOIP solutions.

Simply plug your BESTip into the Ethernet network. Minimum requirements:

• Ethernet network

• LAN connection

• IP addresses

User Friendly

The BESTip ATA 20L is a standalone device, and possesses its own processor and network interface. You can easily install your BESTip device for its software and configuration can be managed easily and securely. Just enter the IP addresses configuration into your BESTip with your phone keypads, dial the recipient’s number on the telephone set, and you are ready to talk via Internet. In fact, placing calls with the BESTip is like using your existing phone system. All of the communication cost will be eliminated except a local Internet connection charge.

BESTip ATA 20L User Manual

This manual gives you easy-to-follow instructions for installing and using the BESTip ATA 20L.

For further details on these applications, please refer to

www.iptelcom.com.tw

Physical Description

This section provides physical description of BESTip ATA 20L.

Front Panel

There are five buttons on the front panel for quick and easy configuration.

UP Button

NEXT Button

BACK Button

OK Button

DOWN Button

Green LED Power Si

nal

Blue LED On-Line Signal

LCD Dis

play

BESTip A T A 20L User Manual

Rear Panel

There are four connectors on the rear panel to connect to the related devices. The description is listed below (left to right).

DC 12V

DC Adapter Connector: connects to the 12V DC power adapter.

RJ-11 Connector: FXS interface is for connecting to the analog phone sets or C.O. port of PBX.

LAN RJ-45 Connector: cables to your IP network.

Power L1 L2 LAN

BESTip ATA 20L User Manual

Chapter 2: Installation

This chapter will describe how to connect your BESTip ATA 20L.

Package Contents

The package of the BESTip includes the following:

 A BESTip ATA 20L  A DC power adapter  Two RJ11 phone cord  A RJ45 network cable

Requirements to Use the BESTip

Before making an Internet call with your BESTip ATA 20L, you also need the following items:

 2 touch-tone phone sets  A 110/220V electrical outlet  A valid Internet connection (ADSL, Cable or others):

The following parameters about the network (LAN, WAN, I nternet, etc.) to which the BSETip will be connected must be known if Static IP mode will be used.

IP Address for BESTip Gateway IP Address IP Netmask DNS (Domain Name Server)

IP Address

Note: Write down the values for these IP parameters. You may need to enter these values in the following chapter.

BESTip A T A 20L User Manual

Physical Installation

Follow the instructions for correct connection:

1. Connect one end of an RJ-11 phone cord to the L1/ L2 connector on the back of BESTip ATA 20L. Connect the other end to the analog phone sets or C.O ports of the PBX.

2. Connect the provided network cable into the LAN port of BESTip ATA 20L. Connect the other end of the cable to your network eg. a router, hub or an ADSL modem.

3. Attach the DC power adapter cord into the power connector of BESTip ATA 20L and a live power outlet.

Hookup for BESTip ATA 20L

Note: A crossover network cable may be required when connecting to ADSL Modem.

BESTip ATA 20L User Manual

Chapter 3: Setup

After connection, follow the easy instructions to setup the BESTip ATA 20L. You can establish your setup or modify it at any time by launching the BESTip.

Be sure the BESTip is well-connected and connect the power adaptor. You must allow the BESTip to finish booting before you enter the setup mode.

Entering Setup Mode

1. After turned on, the BESTip will start self-testing, and the LCD screen will display as shown right.

2. After system finishing initializing, the system will start up DSP.

3. For the first time, the LCD will display Enter Setup Mode - Push Down=Yes. Press button on the front panel to enter setup mode.

Note: At the BESTip finishes booting, you can always use or buttons to scroll the menu and press button to enter the current menu.

BESTip A T A 20L User Manual

1. You can press “DOWN” button at standby status to enter main menu.

2. Then, you can press “NEXT” or “BACK” button to scroll the menu.

Press “Down” button to enter main menu.

Press “NEXT” button to scroll the menu.

Press “BACK” button to scroll the menu.

BESTip ATA 20L User Manual

3. There are four options in the Function Select menu. The options will be described in the following sections.

4. You can press “UP” button to return to standby status.

Press “UP” button to return to standby status.

BESTip A T A 20L User Manual

Using Buttons to Setup BESTip

You can use the buttons on the front panel of the BESTip and your telephone keypads to setup the BESTip. The functions of five buttons on BESTip are described below.

1. Suppose now you want to input the “Country Code” option under “System Setting” menu. Firstly, press “DOWN” button to enter “Function Select” menu.

2. Press “NEXT” or “BACK” button to select “System Setting” menu.

Press “DOWN” button at standby status to enter “Function Select” menu.

Press “NEXT” or “BACK” button to scroll the menu.

BESTip ATA 20L User Manual

3. Press “DOWN” button to enter “System Setting” menu.

4. Keep pressing “DOWN” button until you see “Country Code” option.

5. To input “Country Code”, press “OK” firstly and the title will start flashing. Then you are able to input data.

The title will start flashing

Keep pressing “DOWN” button until you see “Country Code” option.

Press “OK” button to start to input data.

Press “DOWN” button to enter the menu.

BESTip A T A 20L User Manual

6. You can press “UP” or “DOWN” button to input data, please see the Data Input Sequence below. You can use “NEXT” or “BACK” button to select and erase the value.

(in the forward sequence) 1 2 3 4 5 6 7 8 9 0 . , @ _ % & = a A b B c C d D e E f F g G h H i I j J l L m M n N o O p P q Q r R s S t T u U v V w W x X y Y z Z ( in the backward sequence)

7. You can also use the keypad on the touchtone phone to input the necessary data. Remember to pick up the phone handset while using the phone keypad to input data. Please refer to the Typical Phone Keypad and Configuration Sheet below to enter character.

Press “UP” or “DOWN” button to input the data.

Typical Phone Keypad Configuration Sheet

The title is still flashing

Press “NEXT” or “BACK” button to select and erase the value.

BESTip ATA 20L User Manual

8. After entering the value, press “OK” button again and the title will stop flashing. The new value has been stored in memory temporarily. You may go to the next setting.

9. After finishing all the settings, please press “UP” button one or two times until the screen displays “Update Setup” as following picture. All the setting will be saved permanently.

Press “OK” button again to stop inputting data and save the value temporarily.

The title will stop flashing

Press “UP” button 1 or 2 times until the screen displays “Update Setup”.

BESTip A T A 20L User Manual

10. It will return to standby status automatically after the configuration data has been saved. Please refer to the following chapters to setup your BESTip ATA 20L.

BESTip ATA 20L User Manual

Function Select－System Info

You can always get the system information for your BESTip from the System Info menu.

1. Press button to enter the Function Select Mode. Press button to enter System Info.

2. Device ID: Each BESTip device

has an unique 8 digit ID#. It is the number for other BESTip users to reach you over Internet. So, you need to inform all of your friends or group who use BESTip products the 8-digit ID# to call you over BESTip.

3. ITSP Credit: It will display the balance in your device account.

4. Software Version:It will display the current software version of your BESTip.

5. LAN MAC Address: It will display the physical internet address which your BESTip is conntected.

6. My IP Address: It will display the IP address assigned to your BESTip.

7. NETMASK Address: It will display the Netmask IP address.

BESTip A T A 20L User Manual

8. ROUTER Adress: It will display the

Router/ Gateway IP address.

9. Primary DNS Address: It will

display the primary DNS address.

10. Secondary DNS Address: It will

display the secondary DNS address.

11. Gatekeeper Type: It will display

the gatekeeper the device is registered.

Function Select－System Setting

You can establish your setup or modify for your BESTip from the System Setting menu at any time.

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. There are three options in the System Setting menu: for IP

Policy – DHCP, IP Policy – Static IP and IP Policy – ADSL PPPoE. Just choose and configure the one to which network the

BESTip is connected.

BESTip ATA 20L User Manual

For the following setup, please consult “Other Common Setup” in this chapter.

BESTip A T A 20L User Manual

IP Policy－DHCP

DHCP: Dynamic Host Configuration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility. IP addresses can be static or temporary depending on the needs of the network.

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Press or button to

scroll the menu till it appears IP Policy - DHCP. Then press to enter the option.

4. Press to go to the next

option, and you do not need to configure the information.

Please jump to the section “Other Common Setup” in this Chapter for further instructions.

BESTip ATA 20L User Manual

IP Policy－Static IP

If you select Static IP mode, please consult your ISP or MIS to have the information listed below. Please use the keypad on your phone or the buttons on BESTip to input the information obtained.

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Press or button to scroll the menu till it appears IP Policy – STATIC IP. And then press to enter the option.

4. My IP Address: The unique LAN IP address assigned to the BSETip.

5. NETMASK Address: Please enter netmask, normally it is

255.255.255.xxx.

6. Router Address: The IP address of the router/gateway device that connects your BESTip to the Internet.

7. Primary DNS : Enter the IP address of the Domain Name Server.

8. Secondary DNS: Secondary DNS is optional. You may leave it blank.

Afeter finishing the setup, please jump to the section “Other Common Setup” in this Chapter for further instructions.

BESTip A T A 20L User Manual

IP Policy－ADSL PPPoE

1. Press button to enter the

Function Select Mode.

2. Press or button

to scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Press or button to

scroll the menu till it appears IP Policy - ADSL PPPoE. And then press to enter the option.

4. PPPoE Login Name: Enter the

5. PPPoE Password: Enter the

password provided by your ISP.

6. PPPoE Type: There are two types

you can select: Type 1 or Type 2. Normally set to 1.

7. PPPoE Timeout: Set the PPPoE

timeout by minutes. “0” means always on-line.

Afeter finishing the setup, please jump to the section “Other Common Setup” in this Chapter for further instructions.

BESTip ATA 20L User Manual

Other Common Setup

After selecting and configuring the IP Policy, you need to continue to set the following paramete rs. Remember to press button to effect the setting and go to the next option.

1. Station ID: The default value is

1. The configuration is needed to be changed only when you connect more than one BESTip devices at NAT router. You must set these BSETip devices with different Station ID.

2. Gatekeeper: There are four options you can select:AUTO, Type 1, Type 2 and OFF. “Auto” is applicable most of the time. Select OFF only if your BESTip is connected in a private network.

3. Country Code: Please key in your country’s telephone Country Code. For example, “1” for USA, “44” for U.K.

4. Area Code: Please key in your state/city telephone Area Code.

5. IDD Prefix: Please key in the International Direct Dial prefix code. “00” in most cases.

BESTip A T A 20L User Manual

6. 2nd IDD Prefix: Please key in

the second International Direct Dial code. This option is needed for some Caribbean Sea countries. Keep this option blank if it is not the case.

7. DDD Prefix: Please key in the

Domestic Direct Dial prefix code. “0” in most cases.

8. Mobile Pincode: Turn it on

unless you have applied for business use. See “Mobile Pincode” in this chapter.

9. Play Volume: The default value

is 0dB. You can set from -31dB to 31dB. 0 dB is suitable for most cases. Please don’t make it too big or too small.

10. Record Volume: The default

value is 0dB. You can select from

-31dB to 31dB. 0 dB is suitable for

most cases. Please don’t make it too big or too small.

11. Show CDR: Turn it on and

CDR will show on the display after call finished.

12. Polarity Reverse: Normally set

to “OFF” unless your device is applied for business purpose.

BESTip ATA 20L User Manual

13. LCD Contrast: The default value is 0. The adjustable range is from +5~-10.

14. L1 Hotline: Normally set to “OFF”. If you turn hotline function, please be advised this function should be collocated with the setup on ITSP platform. Please contact our local dealer for setup hotline function.

15. L2 Hotline: Normally set to “OFF”. If you turn hotline function, please be advised this function should be collocated with the setup on ITSP platform. Please contact our local dealer for setup hotline function.

16. Network Testing: Normally set to “OFF”. You can turn on to test your network.

17. Voice Priority: Normally set to “OFF”

18. Press button to save configuration data in memory

19. It will return to standby state again after updated. Please restart the device to make setup changes effective.

BESTip A T A 20L User Manual

Mobile Pincode “Mobile Pincode” function is applied for business purpose.

Customer can buy "Mobile Pincode Card " from our authorized agent and "Mobile Pincode Card" is just like so-called "Pre-Paid Calling Card". The card can be used on any BESTip devices anywhere and credits consumed is deducted from the card. The device is simply a tool for calling out. Please contact our agent for further information about “Mobile Pincode Card“.

Mobile Pincode Setting

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Keep pressing until you

see Mobile Pincode.

4. There are 4 options for Mobile

Pincode Application: Disable, Line1, Line2, L1 + L2.

BESTip ATA 20L User Manual

5. Press button to save configuration data in memory

For mobile pincode usage, caller will hear "beep-beep" tone when calling to the landline connecting to FXO port. It requests caller to enter mobile pincode number.

Please dial " #11*pincode# " to sign in. If the pincode is good, the caller will hear dial-tone, so caller can dial international number as usual.

Caller can make multiple calls one after one, just pr ess " ### " quickly to end the current call, then dial-tone will come out to notify that the device is ready to accept next call.

For sign out after last call, please dial “ #22# " or just hang-up the call, it will sign out automatically after 8 sec. for ATA 20L.

Function Select - Factory Setting

BESTip has the auto-recovery capability. Just follow the steps below to restore the factory settings.

Note: Before proceeding to restoring, be sure that your BESTip

is connected to the Internet.

1. Press button to enter the Function Select mode.

2. Press or button to

scroll the main menu till it appears Function Select - Factory Setting. And then press to enter the option.

3. There are one option of Factory Setting: CLEAR SYS SETUP.

Press to start the process.

BESTip A T A 20L User Manual

4. Press to confirm.

Function Select – System Upgrade

To ensure the users to always have the latest Internet telephony technologies, the BESTip has the online upgrade feature.

You can upgrade your BESTip whenever a new software version becomes available. Upgrades can enhance the performance and add more features to your BESTip.

Note: Before proceeding to upgrade, be sure that your BESTip

is connected to the Internet. To upgrade your BESTip with the newest software version,

follow the followign instructions. The upgrade process will only take about 3~5 minutes depending on the Internet traffic.

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Upgrade. And then press to enter the option.

3. Press to start the

upgrading process.

4. BESTip will proceed to connect to

the download Server and the screen will show the downloading process.

BESTip ATA 20L User Manual

5. It will take about 3~5 minutes to finish downloading depending on the network traffic. If the new software version is downloaded successfully, BESTip will reboot itself automatically.

Please do not power off the device any time during software upgrade is in progress, otherwise the device may not boot properly.

BESTip A T A 20L User Manual

Chapter 4: To Make an Internet Call

After having finished the setup in Chapter 3, you are ready to operate your BESTip. Refer to the illustration below to connect your BESTip with other devices.

Over Internet or TCP/IP networks, BESTip provides two modes of voice communication: BESTip-to-BESTip and BESTip-to-Phone modes. It allows BESTip users to save greatly on long-distance and international call charges.

Hookup for BESTip ATA 20L

Testing Before Making a Call

After finishing the connection and configuration of your BESTip, be sure the BESTip is turned on and well connected. You must allow the BESTip to finish booting before operating.

1. BESTip will start self-testing, and

the LCD screen will display as shown right.

BESTip ATA 20L User Manual

2. Once the system testing finishes, the screen will display the local time according to the country code you set and Blue LED On-Line signal will be on.

3. You can press to see the balance and the message “Ready for Dial” will be shown on the display as well.

Pick up your telephone handset now, and you can hear a ready tone that means the basic installation is finished successfully.

Note: The LCD screen will show the current time of your country according to the country code pre-configured. If the time displayed is counted from 00:00:00, it means your BESTip is not successfully registered to the Gatekeeper and your network connection or configuration might be incorrect. Please refer to “Chapter 3: Setup” in this manual for network configuration.

If you see the DNS Lookup Fail flashing, it means your BESTip has not successfully connected to the Internet. Please also refer to “Chapter 3: Setup” in this manual to configure your network.

To Make a BESTip-to-BESTip Call

If the receiver you call is equipped with an BESTip, you may enter the IP address directly and talk to the remote BESTip receiver.

1. Make sure that the receiver you want to call is equipped with an BESTip connected to the Internet.

Internet

BESTip A T A 20L User Manual

2. Pick up the handset, and you will hear a ready tone. Dial the

ID No. of the receiving party and ended with a # key, or you can use the phone book to call the receiving party.

Note: Every BESTip has a unique eight-digit ID number found at the bottom of the device.

For example： The ID number of the receiving party is 19990023, so you need to dial 19990023#.

3. Hold the handset, and wait for the connection. You will hear a

ringback tone indicating that your remote BESTip is ringing. Otherwise, you will hear a busy tone if your remote BESTip user is on the phone.

4. Once the connection is established, you can enjoy your

communication with your receiving party.

5. Hang up the phone once the conversation is done.

To Make a BESTip-to-Phone Call

With Internet Telephony Service Provider (ITSP) service function ready, BESTip is able to call any real telephone around the world. You need to have an active ITSP account to make BESTip-to-Phone call.

In this mode, the receiver can answer an Internet phone call with a regular phone.

1. Make sure that your BESTip is setup properly, and connected

to the Internet

2. Pick up the handset and you will hear a ready tone.

3. Dial your destination number as you normally do from your

touch-tone phone.

Internet

BESTip ATA 20L User Manual

For Domestic Long-Distance Calls

[DDD prefix code] + [Area code + Telephone number] + #

For International Calls

[IDD prefix code] + [Country code + Area code + Telephone number] + #

4. Hold the handset and wait for the connection.

5. Once the receiving party picks up the call, you will hear a

short beep tone that advises you the billing is start. You can enjoy the cheap long distance conversation now.

6. Once the conversation is done, simply hang-up the phone. You can check the Call Detail Record in the ITSP web site. Please get login ID and password from your local dealer.

To Receive a BESTip Call

Once your BESTip is connected to the Internet, you may accept the calls from other BESTip. You cannot receive calls only when you are in the BESTip Setup mode.

BESTip A T A 20L User Manual

Appendix A: Specifications

Interface

Telephone Interface RJ-11 ports, 2 x FXS for phone set

LAN Interface

RJ-45 port, 10/100M Ethernet 2 LED, 100/10 and LINK/ACT

Display

16x2 lines LCD display

2 LED Power and ON LINE

Switch button 5 setup buttons

Voice Codec

Channel Capability 1 Channels Voice Codecs G.723.1 6.3 Kbps, Silence Compression VAD/CNG

G.723.1 Annex A

Echo Canceller G.168-2000 Compliant Signaling DTMF(TIA464B),

Call progress and user defined tone pairs

Input/output Gain Programmable

Software/ Hardware

CPU

Embedded High Performance 100MHz 16-bit CPU

Memory 8Mb FLASH ROM, 16Mb SDRAM DSP Chip Set

High Quality/Performance DSP for Voice compression

Front Control Panel 16 characters x 2 Lines LCD,

BESTip ATA 20L User Manual

5 Push Button Switches

Operating System Embedded Real-Time Operating System Networking Protocol

IP, TCP, UDP, DHCP, PPPoE, PAP, CHAP, DNS

Front Panel self-Configuration function

Configure BESTip ATA through front panel. No additional software or hardware required

Voice Over IP Gateway Protocol

BESTip Gateway Protocols Only 10k bps bandwidth is required when using G.723.1 6.3K codec

Physical

Power 12VDC, 1.25A External Power Supply

Environmental

Operational : 0 to 45

Storage : -10 to 70

Humidity: 10 to 90% non-condensing Dimensions 128 x 88 x 27 mm (W/D/H) Weight 300 g Approx.

Note: Specifications may subject to change without prior notice.

BESTip ATA 20L, BESTip ATA 10L, ATA 20 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual